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Hi guys!
Like my brother said: if they don't know it at XDA, there is simply not a solution yet. And having tried a lot of options myself, your expertise is wanted!
How it all began:
I wanted to update my Lumia, so used CAB sender. Fine so far, but there was a bug (no keyboard) so I wanted to repair with Zune. Didn't work, it said it was impossible to repair to the previous version (code 80180083). And since it didn't started up now anymore, it bricked.
Looking for a solution, my laptop OS (Windows Vista 32-bit) didn't recognized my phone anymore as Nokia Lumia 800, but simply as 800. And now, it only recognises my phone as Unkown Device (Qualcomm CDMA Technologies MSM). And Windows does not detects a proper driver for this thing. Tried Nokia USB Connectivity, WindowsUSB and the drivers belonging to Nokia Care Suite but nothing gets it done.
View attachment 1231319
I thought I found the solution with NSS, but I dont get the option below which says Nokia Connection Cable, because yet again: no phone can be found!
View attachment 1231326
Or course I tried also with Nokia Care Suite, but yet again: the laptop can't recognise the brick! Although Windows does notices I put something in the USB port and it sees the Qualcomm device.
Hard reset
Not possible, since I will get a 3 second vibration followed by 3 seconds nothing and then half-a-second vibration.
Putting phone on
If I try, it will give the 3 second start-up vibration which connects to Windows Vista (using the typical sound) shortly followed by the half-a-second vibration (and a triple-short disconnect sound on Windows).
As you guys can understand, I am in quite a bad situation now. Since the phone is bought in my home country The Netherlands and I currently live in Melbourne Australia, I hope to prevent sending it back home at any costs.
So what do you think: is this one permanently bricked, or is it still possible with a specific driver to fix this? Seems to me it's purely a communication/connection problem between my laptop and my phone, but I run out of options to try..
You could try downloading Windows Phone Support Tool from Microsoft.
Turn on your phone by pressing on and the Camera button at the same time, it should then enter flash mode (release power on buzz but keep holding the camera button). When it's in flash mode you can try and get Windows Phone Support Tool to repair the phone for you.
Thank you for your reply!
I tried it before, and this is the message I got:
Communicating with device. Please wait for Recover button to be enabled.
Support Tool version 4.8.2345.0
The tool had difficulty communicating with your device. Please check your device connection and make sure you followed the instructions above. Try recovery again and if the problem persists please contact technical support.
No devices were found.
Click to expand...
Click to collapse
The problem seems to be that there is absolutely nothing is installed on my phone. Therefore, the connection with my phone fails over-and-over. Doesn't matters which program I use. I am almost sure that there is a connection fail between the computer and my phone. I tried it at some other laptops but at every laptop it says 'Qualcomm CDMA Technologies MDM'. But not a single program (NSS/NCS/Phoenix/Windows Phone Support Tool) can make an actual connection with the phone, so it must be driver related.
When I try to turn it on, it starts up but then puts itself off, like if its out of energy. It doesn't charges though. What do you think: driver related or battery related?
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Extra added info: when I try to flash Rainbow os-new with NSS, I get this message:
Checking file selection...Done.
Looking for NAND disk...Not found.
Are you sure you have development Qcom loader ?
Click to expand...
Click to collapse
What does that means?
Some more info about using NSS in an attempt to try flashing my phone
(Command: Flashing > WP7 Tools > Write OS)
Checking file selection...Done.
Looking for NAND disk...Not found.
Are you sure you have development Qcom loader ?
----------------------------------------------------
(Command: Flashing > WP7 Tools > P**** FS)
Looking for NAND disk...Not found.
Things to check:
1. Is the phone connected?(Plug to the USB)
2. Is it in the correct mode?(Try to switch to OSBL mode)
3. Have you installed the Qcom loader ?(Use the Install button)
Preparing update...Done.
------------------------------------------
(Command: Flashing > WP7 Tools > Install)
Init connection...Phone not found!
Does this shows a battery problem? I have had battery problems before with my phone, but I guess that when I try to flash (even with the extra add to NSS) it should ignore any battery level. Or should I screw it open, try it again and see if it will work then?
If it's finding it as an 800 that means it's finding it (it finds mine as an 800 when I've played with it too much).
When you enter flashing mode via camera button, do you not get the image of the phone connected to a PC on the phone?
I had that in the beginning, but those days are long gone.. I don't know how it happened that I don't get that back anymore. Perhaps because my phone doesn't boots itself completely, but falls out of its boot program. Nothing visible on screen
Hi there,
Not really a big phone guy however I do work for a service provider and recently purchased a demo device. I didn't realize that it would be so hard to restore the OS to have no demo content, so I went to a Microsoft store and the guy there told me that Nokia Care Suite would do the trick... and it looks like it will; but here's the problem
The program doesn't recognize the device. So I tried two things, Zune recognized but said there was an error, Windows Support tool said the same.
I power the phone on holding the power+camera button until the connect to pc image comes up. So I open the product support tool but nothing shows up, ever. I've tried this about 10 times now.
My PC is Windows 7 SP1 64bit
Help?
Thanks
Also, I already checked this thread: http://forum.xda-developers.com/showthread.php?t=1457341 but still nothing
After installing nokia care suite, you must install WinUsbDrivers (x86 or x64) found in C:\Program Files (x86)\Nokia\Nokia Care Suite\Drivers
When installed just run care suite, then product support tool and wait until phone loads (no download mode etc. required, just turn the phone on and unlock to homescreen) worked perfectly for me
yBefro the
Still nothing.
I guess this phone is just a dud.
have you tried hard reset?
http://www.hard-reset.com/nokia-lumia-800-hard-reset.html
I have, and it works for about a minute until the phone begins to automatically re-install all demo content.
When I plug the phone in my computer makes a noise and recognizes it, when I go to the USB mass storage icon in the quicklaunch section it shows RM-810 Lumia 800. But it still won't show up in my computer or in product care suite.
Hi, first of all I would like to apologize for my English.
After installing this ROM dynamics7 2.0 ZUNE longer detect my phone. I tried to reset the phone but it did not work. The USB cable is definitely good because he installed the ROM.
I tried different roms but it did not work. Trying on another computer or do not give. The phone is not detected by the Zune. mistake can be seen in the computer drivers. the system can not retrieve them. I will add that the installation of Roma do not have any problems.
What could it be?
freebo21 said:
Hi, first of all I would like to apologize for my English.
After installing this ROM dynamics7 2.0 ZUNE longer detect my phone. I tried to reset the phone but it did not work. The USB cable is definitely good because he installed the ROM.
I tried different roms but it did not work. Trying on another computer or do not give. The phone is not detected by the Zune. mistake can be seen in the computer drivers. the system can not retrieve them. I will add that the installation of Roma do not have any problems.
What could it be?
Click to expand...
Click to collapse
Restart the device in bootloader mode and look for the word "serial" to change to "USB". If so, you have a connection to your PC
berrywr said:
Restart the device in bootloader mode and look for the word "serial" to change to "USB". If so, you have a connection to your PC
Click to expand...
Click to collapse
It's not that but thanks. Loading a bootloader mode by rom without any problem.
Zune does not detect my phone when connected nothing happens. I'm only in device manager two errors:
1.The Windows has stopped this device because of the reported problems. (Code 43)
2.driver this device are not installed. (Code 28)
To find a driver for this device, click Update Driver.
Please help because I do not know what to do with this phone.
I think that when I go into a different mode vol-+ power zune starts but displays an error (the device can not be restored to a previous version)
Of course, before installing custom roms I did not have this problem.
freebo21 said:
It's not that but thanks. Loading a bootloader mode by rom without any problem.
Zune does not detect my phone when connected nothing happens. I'm only in device manager two errors:
1.The Windows has stopped this device because of the reported problems. (Code 43)
2.driver this device are not installed. (Code 28)
To find a driver for this device, click Update Driver.
Please help because I do not know what to do with this phone.
I think that when I go into a different mode vol-+ power zune starts but displays an error (the device can not be restored to a previous version)
Of course, before installing custom roms I did not have this problem.
Click to expand...
Click to collapse
What is your Zune version number and OS version?
berrywr said:
What is your Zune version number and OS version?
Click to expand...
Click to collapse
Zune is the latest version from the download of microsoft (4.8.2345.0). zune is installed on Windows 8 I would add that before the original ROM (before flashing custo rom) everything worked. I tried on another computer without success. I have uploaded a clean Tango, without effect.
freebo21 said:
Zune is the latest version from the download of microsoft (4.8.2345.0). zune is installed on Windows 8 I would add that before the original ROM (before flashing custo rom) everything worked. I tried on another computer without success. I have uploaded a clean Tango, without effect.
Click to expand...
Click to collapse
What about putting your phone in bootloader mode and will it read USB below when connected to pc?
bery you dont get it man have problem syncing the titan with zune, go to your ROM thread and read all, thats the only solution or use google
nikola92 said:
bery you dont get it man have problem syncing the titan with zune, go to your ROM thread and read all, thats the only solution or use google
Click to expand...
Click to collapse
I've inserted a correction here...I restarted by device in bootloader mode and plugged it into my laptop; Zune did not start; however, the letters "USB" do appear in the center-bottom. Rest of post remains the same...You may view your device from your PC's File/Windows Explorer by changing 3 zune driver entries via your PC registry editor and when the device is on wi-fi, you may also view other folders that are on your windows phone. My PC is running Windows 8 Professional. It is important to check if your computer and its drivers are compatible with what you're attempting to do. I don't use Zune for my multi-media copying to and from my device. I use the professional version of Windows for it's easier compatibility such was WMDC 64-bit. I don't pretend to know whether I get, don't get, have or do not have your problem; what I do know is leave no stone unturned; double check everything on your PC for compatibility...are all your drivers updated for example. I have an older 32-bit Dell Inspiron E-1505 I upgraded to 4 GB RAM and upgraded it from XP to Windows 7 Enterprise Edition (not Home Premium) and from time to time whether it was my device or my Win 8 PC; sometimes they wouldn't play nice, thus I have the same setup on my Win 7 machine and if that didn't work; pull out my Hiren's Boot Mini XP Thumb drive and enjoy some old school computing; maybe I don't get it, where I'm from, we call it Plan B...improvise!
berrywr said:
Your phone uses both Zune and WMDC when you are in Bootloader mode. You may view your device from your PC's File/Windows Explorer by changing 3 zune driver entries via your PC registry editor and when the device is on wi-fi, you may also view other folders that are on your windows phone. My PC is running Windows 8 Professional. It is important to check if your computer and its drivers are compatible with what you're attempting to do. I don't use Zune for my multi-media copying to and from my device. I use the professional version of Windows for it's easier compatibility such was WMDC 64-bit. I don't pretend to know whether I get, don't get, have or do not have your problem; what I do know is leave no stone unturned; double check everything on your PC for compatibility...are all your drivers updated for example. I have an older 32-bit Dell Inspiron E-1505 I upgraded to 4 GB RAM and upgraded it from XP to Windows 7 Enterprise Edition (not Home Premium) and from time to time whether it was my device or my Win 8 PC; sometimes they wouldn't play nice, thus I have the same setup on my Win 7 machine and if that didn't work; pull out my Hiren's Boot Mini XP Thumb drive and enjoy some old school computing; maybe I don't get it, where I'm from, we call it Plan B...improvise!
Click to expand...
Click to collapse
I tried on windows 7 pro 64 bit and win 7 home premium. It did not work. In bootloader mode to install the drivers successfully but the Zune does not detect the phone in this mode. Including the phone in normal mode, the driver installation error pops up device not recognized. Zune without the driver does not detect the phone. Previously the phone was detected under the name HTC Titan X310 is now htc eternity.
please help
I have exactly the same problem. Please help: (
vakos8 said:
I have exactly the same problem. Please help: (
Click to expand...
Click to collapse
I'm running Windows 8 Pro on my desktop; both WMDC and Zune will run when I plug my Titan into the laptop; by that I mean I'm at my Start Menu and Tiles; not Bootloader or USB Host Mode. I know that because the HTC Titan appears twice in my File Explorer on my laptop. Though my device is HSPL, I did restart my device in bootloader mode and plugged it into my laptop; it did not start Zune but it did read USB center-bottom. I may in due time get me another Titan I to play with but there's no way I'm risking my device to any further experimentation now that she's unlocked all the way and running 7.8 and runs as smooth as a baby's butt.
berrywr said:
I'm running Windows 8 Pro on my desktop; both WMDC and Zune will run when I plug my Titan into the laptop; by that I mean I'm at my Start Menu and Tiles; not Bootloader or USB Host Mode. I know that because the HTC Titan appears twice in my File Explorer on my laptop. Though my device is HSPL, I did restart my device in bootloader mode and plugged it into my laptop; it did not start Zune but it did read USB center-bottom. I may in due time get me another Titan I to play with but there's no way I'm risking my device to any further experimentation now that she's unlocked all the way and running 7.8 and runs as smooth as a baby's butt.
Click to expand...
Click to collapse
Does anyone have any ideas what it could be? Please help solve the problem.
freebo21 said:
Does anyone have any ideas what it could be? Please help solve the problem.
Click to expand...
Click to collapse
This may or may not help...I don't have my W8 laptop with me now...but there is an option in Windows that lets Windows search for the driver through WIndows Update...and it will automatically install it from the internet?
Is windows update checked to automatically search and download / install new updates?
HTC TITAN
xconomicron said:
This may or may not help...I don't have my W8 laptop with me now...but there is an option in Windows that lets Windows search for the driver through WIndows Update...and it will automatically install it from the internet?
Is windows update checked to automatically search and download / install new updates?
Click to expand...
Click to collapse
help someone? Zune still does not see the phone. The system can not install the driver why are these problems (it does not recognize the phone)
Did not you guys try to play with USB to Video function? If yes - switch it off and reboot.
HTC TITAN
AndrewSh said:
Did not you guys try to play with USB to Video function? If yes - switch it off and reboot.
Click to expand...
Click to collapse
It's not possible. Windows does not recognize the phone. Install different ROM and nothing. Even on a clean TANGO same
+1
Hy every Body,
I have the same problem , and i know one other person with the same problem !!
This default appears with the Rom Deepshinnig V2 (The DeepShining v2 Works Well). After I have flash with 3 different roms, the stock rom tango and the last Eburon 7.8 Rom (in use now). But i still can't connect My titan on diferents Computers where Mozart connect normally.
I can't Switch Usb Video Out
Thanks alls for ideas or directions to follow !!
Domipasc
problem
help someone?
domipasc said:
Hy every Body,
I have the same problem , and i know one other person with the same problem !!
This default appears with the Rom Deepshinnig V2 (The DeepShining v2 Works Well). After I have flash with 3 different roms, the stock rom tango and the last Eburon 7.8 Rom (in use now). But i still can't connect My titan on diferents Computers where Mozart connect normally.
I can't Switch Usb Video Out
Thanks alls for ideas or directions to follow !!
Domipasc
Click to expand...
Click to collapse
you have a very old rom. dotcompt came out with V3 awhile back. other than that I havent used usb video out.
xconomicron said:
you have a very old rom. dotcompt came out with V3 awhile back. other than that I havent used usb video out.
Click to expand...
Click to collapse
I've never used the Dynamic ROMs but I can't stand using Zune so I tweaked my registry to make my Titan visible via Windows/File Explorer, I'm curious as to whether any of you with this problem can connect your devices to the developer tools with Windows Phone 7.x for side loading apps.
When I plugin my Lumia 920 to a Win8 64bit PC I get an error 'USB device not recognised'. I've tried the following but with no luck:
- Changed the USB cable
- Tried a different USB port including one on the back
- Used a different PC (Win8 32bit & OSX on a MBP)
- Restarted the phone whilst connected
- Checked for Updates with the phone connected (both on phone and PC)
- Removed the 'Upperfilters' registry entry
- Installed the Windows Phone 8 app (both desktop and metro)
- Installed the Nokia PC Suite
- Reinstalled Windows
- Reset the phone (Factory restore)
The phone seems to charge ok via USB but never connects. It doesn't even appear in Device Manager so there's no drivers for me to remove and/or update. The EventLog says 'PnPDriverNotFound'. Anyone got an idea of what could be wrong?
@MrJamesMoore
Is your phone a true Lumia in the respect that it has a factory ROM and is not a developer model or other? Sounds to me like the PC is not able to identify the phone as a Lumia and does not know what it actually is and therefore does not know what driver to load for it.
Hmmm, this is interesting...
U might want to try installing Nokia Care Suit. After instllation complete go to the installation folder, and head to the Drivers directory. U have several drivers there, install everything, and then try to connect it.
Solarenemy68 said:
Is your phone a true Lumia in the respect that it has a factory ROM and is not a developer model or other? Sounds to me like the PC is not able to identify the phone as a Lumia and does not know what it actually is and therefore does not know what driver to load for it.
Click to expand...
Click to collapse
Yes that's what I was thinking. It was a promotional phone so maybe it's not a factory ROM? Is there a way to check? I guess more importantly, is there a way to install a factory ROM on it? I'm located in Australia if that matters. Everything else about the phone works great but not being able to transfer my full res videos off it is a pain.
Thanks for the reply!
@MrJamesMoore
miodrage said:
Hmmm, this is interesting...
U might want to try installing Nokia Care Suit. After instllation complete go to the installation folder, and head to the Drivers directory. U have several drivers there, install everything, and then try to connect it.
Click to expand...
Click to collapse
That didn't work either but thanks for the suggestion. Even with all the drivers installed the PC (and Care Suite) still can't see the phone; still get the USB not recognised error
Without being able to connect in anyway I guess it's impossible to flash the phone any put another ROM on?
Hmmpfff...
It is not a developer phone because they didn't have GSM radio in them, WiFi only. So that is out of the question.
I have one more suggestion, and if that fails, I would suggest u go to Nokia directly and ask what to do, maybe even a replacement.
So, try to find some1 with Win7 on his/her PC, and try to connect the phone. If that goes as it should,u can install win7 on ur PC and have a dual boot machine.
To check the info about ur phone u would have to connect it to Nokia Care Suit, however, that is not an option ATM.
So i got my friends old Lumia 920 with Windows 8/8.1 installed on it but obviously it's not really used anymore and a lot of apps are already unsupported now. So i thought i'd try and install Android over the Windows OS.
Using WPInternals i flashed the phone with a .ffu file (RM-820 - i think!) that was listed under my phones specifications, used the program to flash the phone but just before it completes i get an error message saying the boot-loader wasn't unlocked properly and now the phone won't switch on, hold a charge or do anything at all. I have tried all button combinations for a soft & hard reset but the phone doesn't respond at all. I managed to get the phone connected to my desktop temporarily in Mass-Storage mode, but then the connection disappears and i can't access it.
I've seen so many posts about this problem and being able to 'flash' it back to normal or repair the issue..
can anybody recommend or explain a technique that would work?
Many thanks!
Hi,
is there any sign of reaction in the device manager, e.g. a Qualcomm_USB device or a Qualcom_COMx port?
Joachim