Whatsapp hangs after pressing back button on Nexus 5 Android 6.01 - Android Q&A, Help & Troubleshooting

BTW, this problem also happened to me with stock everything, no root, no kernel, no nothing (except oem unlock).
Sometimes (not everytime, but a lot of times, so it´s bothering) when I click a media (photo or video) in whatsapp, and I press the back button, whatsapp freezes for about 30 seconds, I can pull the drawer and use the phone normally, but if I try to use whatsapp, it just hangs there and eventually comes back. This started happening with Lollipop and older versions of whatsapp, but it´s still bothering me even after a clean flash and Im now on 6.01 with Elemental X 6.11 on my Nexus 5. I´ve tried diferent default media players but same thing happens. I contact whatsapp and at first they blamed my phone being modified (rooted), but it happened after a clean stock flash also. Please can anyone help me diagnose this?
I saved a video of the problem so you can see what I mean: https://plus.google.com/+TarcísioLopesGFC/posts/2fum2Nd2RY5
Thank you

Have you managed to solve it? I'm facing the same issue and cannot find any solution for it

niiiro said:
Have you managed to solve it? I'm facing the same issue and cannot find any solution for it
Click to expand...
Click to collapse
Hi niiiiro, Im glad Im not the only one, but unfortunately I have not found a fix for this. and believe me, I've tried a lot of different things.
-Whatsapp has a support email, that won´t respond.
PLEASE come back to the forum and share if you ever fix this.
Thank you

##- WhatsApp Support -##
Hi,
We apologize that we have not gotten back to you. If your issue has been resolved, please ignore this message.
Most issues can be resolved by using our FAQ. Please visit our FAQ if you have not done so already.
If your issue has not been resolved, we want to help you as quickly as possible. Please write us back with as much detail as you can provide about the issue that is occurring. Anything under five words will likely not be enough information for us to figure out your issue.
If you are able to open WhatsApp and WhatsApp is verified, please send us logs:
Launch WhatsApp.
Press the [Menu Button].
Tap [Settings] > [Help] > [Contact Us].
Enter a description of the issue into the description field.
Select [Next].
Tap [This does not answer my question] at the bottom if any results are displayed.
Send the email.
The above steps will automatically generate a log file as an email attachment.
We are looking forward to hearing from you!
--
WhatsApp Support Team
Interested in translating for us? Please visit our website: http://translate.whatsapp.com
Take a look at our FAQ: http://www.whatsapp.com/faq

Attached an adb logcat file

After installing new version from whatsapp.com/android I still have the back button bug AND now I can´t connect to web.whatsapp.com anymore.

niiiro said:
Have you managed to solve it? I'm facing the same issue and cannot find any solution for it
Click to expand...
Click to collapse
Were you able to solve this?
Is your bootloader unlocked? Mine is... maybe that´s causing it?

Related

[Q] Trouble with Camera !! Please help

Hi,
I have been having trouble with my camera for over a month now.
I have tried searching this forum and the net extensively to the best of my ability and hence, chose to start a thread to seek help with my trouble.
Suddenly, one morning, about a month back, when i started my camera, it didn't start and showed the message "Camera Failed" giving me the option of just clicking ok...
I tried restarting, factory reset, deleting cache etc, nothing worked..
Then, after a couple of days, it started showing that 'Force Close' message saying the android.app.camera has stopped working unexpectedly.
I upgraded the firmware to KG1 2.3.4, it stayed the same. Nothing changed.
Then, i rooted my phone a few days ago and loaded the camera mod by potatoman hoping that would help solve the problem.. Still, nothing has changed.
The Z device test shows both primary camera and secondary camera as 'X' meaning the hardware doesn't exist or is faulty. But when i try and make a video call, the secondary camera works fine.
I also tried some Cam to FW write code but it wont work as well.. It again gave force close msg only...
Is there any way to check whether there is a problem with my hardware or is this a firmware problem that can be fixed? I hate the thought of giving the phone to the Samsung Service Centre. Also, since i have now rooted the phone, i think i might have to buy some jig to reset some count.
Am very depressed as i love my phone and loved its camera and its been an age since i last used it..
Request help from anyone who can.
Thanks in advance.
have you tried updating it with SamsungApps?
also, try flashing cyanogenmod7 if that doesnt fix it nothing will as cyanogenmod uses its own code, not samsungs
Hit The Thanks Button If I Helped
Thanks a lot for the prompt response..
I searched the cyanogenmod7 mod that you talked about. It sounds like it just isn't for novices like me.. I will still read through it extensively and try and install that..
As far as updating the camera with samsung apps is concerned, i didn't find any updates for the camera there..
Is there a specific way in which i can update the camera through the samsung apps?
themanufan said:
Hi,
I have been having trouble with my camera for over a month now.
I have tried searching this forum and the net extensively to the best of my ability and hence, chose to start a thread to seek help with my trouble.
Suddenly, one morning, about a month back, when i started my camera, it didn't start and showed the message "Camera Failed" giving me the option of just clicking ok...
I tried restarting, factory reset, deleting cache etc, nothing worked..
Then, after a couple of days, it started showing that 'Force Close' message saying the android.app.camera has stopped working unexpectedly.
I upgraded the firmware to KG1 2.3.4, it stayed the same. Nothing changed.
Then, i rooted my phone a few days ago and loaded the camera mod by potatoman hoping that would help solve the problem.. Still, nothing has changed.
The Z device test shows both primary camera and secondary camera as 'X' meaning the hardware doesn't exist or is faulty. But when i try and make a video call, the secondary camera works fine.
I also tried some Cam to FW write code but it wont work as well.. It again gave force close msg only...
Is there any way to check whether there is a problem with my hardware or is this a firmware problem that can be fixed? I hate the thought of giving the phone to the Samsung Service Centre. Also, since i have now rooted the phone, i think i might have to buy some jig to reset some count.
Am very depressed as i love my phone and loved its camera and its been an age since i last used it..
Request help from anyone who can.
Thanks in advance.
Click to expand...
Click to collapse
Does it work with Third party apps from the MArket? like camera 360 and stuff......
If it does then may be the camera apk is corrupted in some way.
I would suggest you try to flash via ODIN your original firmware 2.3.3 from Intratech's Thread in the DeV section http://forum.xda-developers.com/showthread.php?t=1113928&highlight=official+kernel and see if it fixes your problems and then flash 2.3.4
also as mentioned above you should have a camera firmware update in the samsung apps which you could try also
tfn said:
Does it work with Third party apps from the MArket? like camera 360 and stuff......
If it does then may be the camera apk is corrupted in some way.
I would suggest you try to flash via ODIN your original firmware 2.3.3 from Intratech's Thread in the DeV section http://forum.xda-developers.com/showthread.php?t=1113928&highlight=official+kernel and see if it fixes your problems and then flash 2.3.4
also as mentioned above you should have a camera firmware update in the samsung apps which you could try also
Click to expand...
Click to collapse
I have tried a number of third party apps from the market and none of them start...
All force close at start up..
I am trying to figure out how to get the samsung apps update for the camera.. Should i look for it through Kies or through the Samsung Apps app on the phone?
I will try flashing back to my original firmware tonight...
Hi,
i tried restoring my original firmware..
Still, no luck..
Has no one faced a similar problem to the one i am facing??
Can't believe this is happenin !!!
Haven't used my camera for over 45 days now..
Plz help..
Thanks in advance..
Hi,
Im also facing the exact same problem and it seems no one can help. Please let me know if you find any solution.
Sent from my GT-I9100 using Tapatalk
To be honest if you have tried multiple different roms, done full wipes, tried different apps, the only answer left is a hardware or firmware problem.
And if the Samsung apps firmware updated doesn't do anything, then it may be broken
Best bet is to restore it to stock, clear your flash counter and send it back.
veyka said:
To be honest if you have tried multiple different roms, done full wipes, tried different apps, the only answer left is a hardware or firmware problem.
And if the Samsung apps firmware updated doesn't do anything, then it may be broken
Best bet is to restore it to stock, clear your flash counter and send it back.
Click to expand...
Click to collapse
Well, i know that is the last resort.. Just wanna make sure i cant do it on my own cause sending it to Samsung would mean getting into an unnecessary haggle to try and repair / replace the handset..
I don't know how to update the camera firmware using samsung apps..
I have samsung apps installed on my phone but i dunno where to look for firmware updates on it.. can you please help with it..
markshane said:
Hi,
Im also facing the exact same problem and it seems no one can help. Please let me know if you find any solution.
Sent from my GT-I9100 using Tapatalk
Click to expand...
Click to collapse
i definitely will..
in case you come across a solution that works for you, do let me know as well..
Hi,
Can you access the CameraFirmware Standard hidden menu by dialing *#34971539# as im getting a force close error saying the application Factory Test has stopped unexpectedly.
Please check and let me know.
Sent from my GT-I9100 using Tapatalk
Hi,
i remember getting the force close message when i had tried last time to access that menu..
However, since then, i have tried various solutions on different threads and ended up uninstalling the camera fw.. the default fw wouldn't install. each time i try to install, it says 'application not installed'..
Hence, i do not have any camera fw installed on my phone at the moment.
i could, surprisingly, access the hidden menu now..
i checked the version and this is what i got:
Camera FW Ver : Failed
Phone FW Ver : TBEC28
Can i do anything else with that menu as well??
I tried installing the camera.apk in the following thread:
http://forum.xda-developers.com/showthread.php?t=1098834
after that, i got back the camera icon in menu. it still won't work though !!!
i tried accesssing the menu again and it did open..
however, it kept showing the same message as above.
Camera FW : Failed
Phone FW : TBEC28
i tried Phone to CAM FW Write.
it gave a dialogue box with invalid version written on top and the details of camera and phone fw as above.
Somebody help us down here !!!!
You know what sammy care's services is not that bad an option bcoz if u have tried different 3rd party apps...and it still doesnt work that means the problem lies with the camera hardware for sure...something you cant solve on your own.So stop wasting days thinking about it..give it to sammy care and in no time you ll get it fixed \m/
Sent from my GT-I9100 using XDA App
Can you please extract the Factorytest.apk from the system/app folder and post it here? Ill really appreciate it.
Sent from my GT-I9100 using Tapatalk
What is this file and what does it help in?
can it help in reviving the camera somehow?
i vil try and extract it and post here tonight..
I have some firmware files for the camera given to me by one user here on xda. Ill try to dump those files via camera firmware menu, but i cant access it right now as i get that FC on factory test.
Sent from my GT-I9100 using Tapatalk
I have a similar problem; all of a sudden my camera stopped working right at the start of my vacation trip. I get the same "Camera Failed" error. However, a couple of days late I tried and I did get an image, though it was only static. I even managed to take a picture of the static. A day later again "Camera Failed". As it was a 4 week trip I tried numerous of times, one time it worked for a second but the image slowly disintegrated, most of the time FC's, errors or no image.
Cam FW:OCEF02
Phone FW:TBEC28
Once home I tried everything, various camera.apk’s, 3rd party apps, (stock) roms, firmware, nothing. Waiting for my ordered JIG to reset counter before sending it back, it must be hardware related. I didn’t do anything special, no dropping, not letting it get extremely hot or cold, no exotic roms.
markshane said:
I have some firmware files for the camera given to me by one user here on xda. Ill try to dump those files via camera firmware menu, but i cant access it right now as i get that FC on factory test.
Sent from my GT-I9100 using Tapatalk
Click to expand...
Click to collapse
Here you go..
This is the file..
Hope you can work some magic with it that can save our lives..
i will try flashing my device to the KF3 official ROM today..
vil let you know how it goes..
fingers crossed..
ph4ge said:
I have a similar problem; all of a sudden my camera stopped working right at the start of my vacation trip. I get the same "Camera Failed" error. However, a couple of days late I tried and I did get an image, though it was only static. I even managed to take a picture of the static. A day later again "Camera Failed". As it was a 4 week trip I tried numerous of times, one time it worked for a second but the image slowly disintegrated, most of the time FC's, errors or no image.
Cam FW:OCEF02
Phone FW:TBEC28
Once home I tried everything, various camera.apk’s, 3rd party apps, (stock) roms, firmware, nothing. Waiting for my ordered JIG to reset counter before sending it back, it must be hardware related. I didn’t do anything special, no dropping, not letting it get extremely hot or cold, no exotic roms.
Click to expand...
Click to collapse
Have you got it back yet?
What did they say was the issue?
Do also let me know how much time they took and whether they just repaired it or replaced it..
Thanks..

[Q] Atrix 4G - spontaneous reboot issue (only when radio enabled)

Hi,
my phone keeps rebooting spontaneously (frequently!), once I have GSM/UMTS radio active (i.e. when not in in-flight mode).
Before taking any additional steps, I'd like to know whether the system logs (logcat) can provide useful information - and any of you is able to interpret them, so to be able to know whether it's a hard- or software issue.
I posted details in the Android forum, without success. Possibly you can have a look and know an answer (or some directions)?
See detailed problem description and log extracts here: logcat to diagnose sudden reboot issue
To me, the failure seems to originate with an malformed "RDS" message or socket failure. And/or with a "Modem power down detected". Is this a known problem wih the Atrix?
THX and best
Chris
chris_toffer said:
Hi,
my phone keeps rebooting spontaneously (frequently!), once I have GSM/UMTS radio active (i.e. when not in in-flight mode).
Before taking any additional steps, I'd like to know whether the system logs (logcat) can provide useful information - and any of you is able to interpret them, so to be able to know whether it's a hard- or software issue.
I posted details in the Android forum, without success. Possibly you can have a look and know an answer (or some directions)?
See detailed problem description and log extracts here: logcat to diagnose sudden reboot issue
To me, the failure seems to originate with an malformed "RDS" message or socket failure. And/or with a "Modem power down detected". Is this a known problem wih the Atrix?
THX and best
Chris
Click to expand...
Click to collapse
This is not a "known problem".
Definitely need more info to even begin to diagnose the problem.
Are you stock, rooted, bootloader unlocked?
Which ROM?
Did you make any recent changes to your device (new ROM, radio, etc)?
upndwn4par said:
This is not a "known problem".
Are you stock, rooted, bootloader unlocked?
Which ROM?
Did you make any recent changes to your device (new ROM, radio, etc)?
Click to expand...
Click to collapse
Hi,
thanks for your swift reply. There is quite some more detail provided following the link above.
My Hardware / Software environment:
- Motorola Atrix 4G
- running on stock rom , 2.3.4 (latest update, Europe, build: 4.5.2A-74_OLE-31.1; kernel 2.6.32.9)
It's rooted, but I did never unlock my bootloader - so never messed around with any ROM and alike injections. Never touched the 'radio' software/firmware either.
So that's the problem. Otherwise the answer would be straight forward, to check the custom ROM.
Thanks for more feedback
Chris
Factory reset has not solved the problem either. Seems to be the hardware...
chris_toffer said:
Factory reset has not solved the problem either. Seems to be the hardware...
Click to expand...
Click to collapse
It's solved. See here.
Chris

[Q] LU6200 Stock Rom Messaging Issue

Hi
I have just flashed stock rom on my LU6200. All other things are fine except messages. I can send message successfully, but unable to receive them. When I try to open message setting a black screen happens and nothing appears. I have to force close it by long pressing back button.
How can I overcome this issue?
thanks in advance.
abidshahzad4u said:
Hi
I have just flashed stock rom on my LU6200. All other things are fine except messages. I can send message successfully, but unable to receive them. When I try to open message setting a black screen happens and nothing appears. I have to force close it by long pressing back button.
How can I overcome this issue?
thanks in advance.
Click to expand...
Click to collapse
Any Help?
I have installed latest version of stock rom for lu6200. The issues is solved now.
thanks for viewing.

Camera unable to start

I recently rooted my One and had networking issues so i flashed this rom ( http://forum.xda-developers.com/showthread.php?t=2266025 ) and after flashing though the networking issues were fixed it then had issues with the back and home buttons, as the phone did when i purchased it, so i located and installed the ota patch that tmobile had pushed to fix it, and there was an error installing it, but the buttons were fixed anyway, but now my camera app does not work, i can open it and see nothing but black, the apps buttons do not appear to respond and after some time i get a "unable to start camera: error. i cannot locate a apk or anything similar to try to reinstall the camera app, other apps i launch tell me "error accessing camera", any help would be appreciated
Update: just discovered, the light does not work either
fixed issue by flashing a different rom and flashing back
i had the same problem
I never actually solved it though. It happened when a replacement was already on the way so i didn't bother trying to fix it. I did research a little and came across a few people that said a bad kernel flash could cause this. I was running the stock kernel and stock rom, and it was working just fine before the OTA so i figuered it was probably a hardware issue. If i were you i would try flashing another kernel. If doesnt work call up tmo and they will probably send you a replacement(you can also contact them through the live chat the on the website, much more convenient in my opinion). I had blown speaker and they didnt even ask about unlocking the bootloader or root, i assume it is because it was clearly a hardware issue. If you figure it out, please share.

No calls, home and recent apps button won't work

Hi guys, this morning my father's Le Max 2 (snap820, 4/64) stopped receiving calls, and both the home and recent apps virtual buttons decided not to function, too. Strange enough, I'm able to long press them and get the action I'm supposed. Any ideas/fix? I've already checked the phone for malicious apps and misconfigurations
Hi, I have exactly the same issue, plus I cant download any more applications from play store. Can anyone help?
If you have a backup taken when the phone was working well, I'd suggest you to restore it. If not, try another ROM, or at least a different ROM flavor (if it had an EUI based ROM, use LineageOS and viceversa). If that doesn't work, you may need to get into Qualcomm recovery mode and flash the developers ROM to get the phone to a real factory state.
But first, try to revert to factory settings from the current ROM, and see if that solves the issue.
There are several threads here with info on how to apply the above solutions.
If none of these solutions works, and you still have warranty time left, you may want to contact the seller for a repair or replacement.
Good luck.
Do the notifications work?
I was on holiday, so no PC I could use for flashing or else. A reset from the settings worked, still don't know what caused the issue sadly
I couldn't find the fix for this in any other threads, can someone help a not-terribly-tech-savvy person with a fix for this
Today I also had a same problem. So just I backed up all important data's and done factory reset. Now everything works fine.
Everyone have same problem at the same time means the ROM has virus or Trojan.
What is the ROM everyone is using?

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