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I am very curious about this. I have more and more problems appearing with my Prime and wanted to hold off repairing it until after my trip. But I don't think this will happen.
So the question remains, How long did it take your Prime to come back to you after repairs? Also Include, what was wrong with it.
My current problems are as follows:
1. GPS (like everyone else)
2. Wifi / BT (like most people)
3. Rear Camera - (view finder has artifacts and pictures only save as solid green images.)
4. Battery - My device would sometimes read the stats on the battery and give me a percent. Other times it would suddenly show 0% but still continue to be powered on. And now it always shows 0% but no longer stays powered on since the battery is now drained. The battery no longer charges since it always says 0%. I can not update my firmware since my battery isn't above 15%.
EDIT: Battery does hold a charge, but still shows 0%. Therefore, no firmware updates for me for now. I'm guessing the battery sensor became damaged somehow.
They've had mine for more than 3 weeks now and the status is still "Waiting-[WB5] Wait for Repair\Test\Aging". I'm starting to wonder if I'll ever see it again.
The problem I was having with mine was that it claimed it was docked and acted like it was docked (as the screen orientation wouldn't change and the battery would charge like there was a dock attached) even though I don't even own the dock.
RichardFeynman said:
They've had mine for more than 3 weeks now and the status is still "Waiting-[WB5] Wait for Repair\Test\Aging". I'm starting to wonder if I'll ever see it again.
The problem I was having with mine was that it claimed it was docked and acted like it was docked (as the screen orientation wouldn't change and the battery would charge like there was a dock attached) even though I don't even own the dock.
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That is the fear I have that I will be without a tablet for awhile. Makes you want to buy another tablet to fill that void. Go back to a laptop?? no way!
Got my RMA tonight and shipping it out tomorrow. Wish it luck!
It took 24 calender days or 16 business days for me. ASUS sat on my original Prime for about 5 business days and then decided the repair would take too long. They shipped me a new C1.
On the new unit: WIFI is satisfactory (still dropping off past 30 feet); light bleed and dead pixels are gone (perfect screen) and the GPS is worse than the first one. I'll eventually call ASUS again about the GPS - but I'm sick of them and they're sick of me for now.
Remember to always escalate your calls to the supervisor. The front line people give bad information and don't have permission to see all the case notes. It seems that my case was escalated after 7 business days - ask for that too. And when it gets close to 10 business days - ask for your case to be escalated to head office. In the end, my new prime came from California. (I'm in the Great White North).
Cheers.
****ing_lukin said:
It took 24 calender days or 16 business days for me. ASUS sat on my original Prime for about 5 business days and then decided the repair would take too long. They shipped me a new C1.
On the new unit: WIFI is satisfactory (still dropping off past 30 feet); light bleed and dead pixels are gone (perfect screen) and the GPS is worse than the first one. I'll eventually call ASUS again about the GPS - but I'm sick of them and they're sick of me for now.
Remember to always escalate your calls to the supervisor. The front line people give bad information and don't have permission to see all the case notes. It seems that my case was escalated after 7 business days - ask for that too. And when it gets close to 10 business days - ask for your case to be escalated to head office. In the end, my new prime came from California. (I'm in the Great White North).
Cheers.
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Thanks for the tips. I will keep them in mind. Back to using my good old Captivate. I will keep everyone updated. Should be arriving at Asus tomorrow.
They tell you that they have 10-14 business days to repair your unit. And that is after they check it in.
Mine arrived on a friday at 10am, they didn't check it in until the following Tuesday.
I called and followed up on a regular basis. I was in waiting until the 14th day when the status switched to ready for shipping.
After all that, they simply sent a new one from California. I am supposed to be getting it today. I shipped it out on 1/17.
So follow up on a regulat basis, and be patient. It will be awhile.
Sent from my SCH-I800 using Tapatalk
Update: Today I received a phone call stating that my unit was sent to the wrong facility. So it is now being sent from CA to TX. Then when it is received there it is a 10-14 day turnaround. Thanks for telling me the wrong address.
I'm a little frustrated.
This is for the OP
Now that you have made the hard decision to part with your Prime, and I knoow how difficult that can be especially with an unknown return date. Here is a shameless double post I wrote in another thread about RMA, my experience and a pep talk about staying all over Asus Support until it's on it's way back. If you sit back and wait, it will ikely be a long one. Fortunately for me I had a high level Support Manager before the RMA began. It helps. A Lot.
Though most of us are seriously afraid and unwilling to go the RMA route, it is a viable option. You just need to do it in a way that decreases the odds of getting screwed around. If you look for the RMA thread here on XDA, there are multiple horror stories of tablets sitting, not checked in, for days, in "test" or "waiting for parts for a week or more etc. That reeks of a) SMS is not a good repair center, and b) SMS is overwhelmed with a large number or Prime tablets, thus creating slow turn arounds, and multiple cases "falling through the cracks" How do you avoid this, or as I said, decrease the chances of becoming one of the casualties? Well, like anything else a bit of research goes a long way. Knowledge is power. What I did was, get Gary Key's email (you can send him an email from the first 3 stickies in the Prime General threads, then just note the address (think it's [email protected]) Get EVERY email address of the ASUS support personnel that you can find. BEFORE you send you tablet anywhere, use Asus escalation mailbox, and sned a note, cc everyone on the list, and explain your position. Be diplomatic, but make your displeasure known, in plain terms.
Explain that you do not want to be without the tablet for anything more than a few days, and see what they are willing to offer going in.
Step two, once you RMA the unit, start bothering them for it's return IMMEDIATELY, if not sooner. They offered to overnight mine into the repair center, and by noon the next day when it showed as "not yet received" even though I had a delivery confirmation and the name of who signed, I went right for the jugular: "Problems already" was my subject line or something like that, LOL!
Stay on their case, THEY KNOW that the percentage of broken Prime is too high, and they are TRYING to be proactive about it. You just can't be all "Oh well, they have my unit.. they will fix it I am sure, I hope it doesn't take TOO long", LOL! Multiple guys in the RMA thread were saying stuff like: Well, Gary is trying to help, I don't want to piss him off" ???? Why not? You are 100% entitle to piss off any and everyone you want to until you are satisfied with your purchase.
Other guys were saying: "I was told they would call me in 48 hours... If they don't I will call again..." Bull ****ing ****!!!!! You call them daily, hourly... CONSTANTLY until you are given what you need.
My RMA was back in my hands on the 5th day from sending it in. A brand spanking new prime, opened and tested. Is it perfect? Pretty close. In fact, it is as perfect as I think this design is capable of. Sent it Monday. Had new Prime in my hands Friday morning. You should expect, nay DEMAND the exact same thing. And you know what? If you do, you will get it. I promise you that. Just don't lie down and be a sheep, waiting to see what Asus is gonna do. Asus is going to do the absolute least that they can get away with. That's the point. Just don't let them get away with it, otherwise you are a willing victim.
There. Pep talk over... Rant over (for a bit) The Prime must be one of the most polarizing bit of new tech to roll in the last year, for sure.
Wow, that was a petulant post. Wah wah.
I live near the facility that Asus uses for these repairs. I just dropped mine off minutes ago and pretty sure it was a manager type that took it out of my hands. Fyi, this company does repair work for more than Asus. So they may very well be busy as hell. It was a nice looking facility. Anyway, I will update this post when I get it back. Until then....
Sent from my PC36100 using XDA App
Update: Dropped it off myself yesterday around noon, they just updated the status to wb5 waiting...
SmartAs$Phone said:
Asus is going to do the absolute least that they can get away with. That's the point. Just don't let them get away with it, otherwise you are a willing victim.
.
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Wow. I wish I had seen this before I sent mine in.... Everything you said is EXACTLY the b/s I've been dealing with since they received it on 1/30/12.
WB5 waiting........
My transformer has some crazy screen issue they can't figure out so I haven't even be able to use a TFP at all, ever...... Still a virgin to ICS and it has been eating at me since I had to send it in.
Sent from my SAMSUNG-SGH-I997 using Tapatalk
Of course they will do as little as they can get away with. Asus has to pay SMS Infocomm to repair their products. None of this is free for them. Which is why they should be learning the lesson of releasing a more finished product. However, I would love to know what Asus tells SMS about fixing these, i.e. emails or meetings.
Update: No update from the repair center.. But, on Friday, Gary did message me back saying he would try and get this figured out for me. ASUS website still doesn't show it being received so I will probably give them a good call later today after work.
It took mine 2 weeks, and they just replaced it.
Update: I was emailed yesterday telling me either they will send a replacement or just give me a full refund for whatever I paid for the device. Today, I had the official email telling me that the easiest thing to do at this time was to give me a full refund and that they would be sending me a check within 5 days. I guess it's good because I paid $600 for the 16GB version so I guess now I can just get the 64GB version with my refund.
So it took 3 weeks, to give me a result.
I got my Prime for Christmas and I absolutely love it. I didn't have any problems with the screen or wifi (I don't know about the GPS, I don't plan on ever using it so I never tested it). However, I noticed that the battery was behaving weirdly. I didn't really think much of it until a couple of weeks later when it started claiming it was docked even though it wasn't (I don't even own the dock). I decided to look up the battery behavior when docked and it's exactly how my battery had been behaving the entire time. I called up Asus and they have me do a factory reset. It didn't fix the problem, but I knew the ICS update was coming soon so I decided to wait to RMA it. After the ICS update it was still having the same problem so I called them up and sent it in. That was almost a month ago. They received my tablet a little over three weeks ago and the day they got it the status said it was being repaired. Ever since then it's been waiting ("Waiting-[WB5] Wait for Repair\Test\Aging" to be exact). I've called them several times and finally managed to get it escalated but the status is still the same. Anyone have any suggestions? I'm starting to get really annoyed because the 10-14 days they originally said it would take has long since passed and they won't give me any sort of estimate of how much longer it'll be.
Don't sweat it...its going to come back. I'd call customer service just to check ln it and remind them that you need it back working properly asap.
prime in for repairs
I'm awaiting getting my own prime this Friday and I have had issues previously with certain other devices which had to be sent back to the manufacturer (htc and samsung) the HTC phone i sent in took three weeks for repair but they had promised a similar 10-14 day window and as that time came and went i was forced to call them for status updates. once it had made it to 19 days i called back and specifically asked for one of their tier three service men (similar to a manager) and i told him they had more than enough time to have completed the repairs and had gone 50% longer than i was told would take.
when i gave him the option to either fix it or send it back within 48 hours so i could seek a third party for repairs and have the company be reported to the better business bureau, it was amazing how fast they were able to replace the touch-screen and processor unless they just cloned the ESN into a brand new device and shipped it out to me express delivery.
i'm praying that i dont end up with one of these little guys that's going to have some issues, but if so, please let it be the GPS because i'm never going to be using that anyway. keep in mind the power of the better business bureau, it's a great bargaining tool for getting your promises fulfilled.
"Don't sweat it" boy that easy for some people to say when it's not them waiting for something you have over $500.00 invested in. I too are waiting for mine to return due to it dropping Wi-Fi connections and the screen not responding when touched. I love Asus products but a large company like Asus needs to protect their name and satisfy their customers at all reasonable cost. If there are long delays they should replace the item. They can always sell the return as a re manufactured item, save a customer and get free advertising when the customer tells 10 other people what great company Asus is.
Good news, I just checked the status and it's now ready for shipping! It looks like they're sending me a new one as the serial number changed. Now let's see how long it takes to get back to me.
But yeah, this experience makes me quite reluctant to buy another Asus product of recommend Asus products to anyone. Sure I absolutely love my prime, it's an amazing piece of hardware, but a repair shouldn't take a month.
RichardFeynman said:
Good news, I just checked the status and it's now ready for shipping! It looks like they're sending me a new one as the serial number changed. Now let's see how long it takes to get back to me.
But yeah, this experience makes me quite reluctant to buy another Asus product of recommend Asus products to anyone. Sure I absolutely love my prime, it's an amazing piece of hardware, but a repair shouldn't take a month.
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It's kind of your fault for not being on them like white on rice should have called every day after the first week......no offense
jdbaker82 said:
It's kind of your fault for not being on them like white on rice should have called every day after the first week......no offense
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That is ridiculous. No one should have to push the manufacturer to get it done faster. I have dealt with plenty of repair places that did exactly what they said they would do and were very open about why I wouldn't be getting the product in a timely manner if their where any delays.
Just sent in my prime for repair of the back cam and a few other minor issues on June 1. Today (June 6) the service place contacted me with a message that the device was repaired and will be shipped back soon. This really surprised me considering the horror stories of broken tabs and really long RMA times. So maybe now that the onslaught of tabs being sent to RMA is over they are a little more efficient. It hasn't shipped yet so hopefully it does within the week, and comes back all nice and fixed. Just thought I'd let you guys know.
I'm Just waiting for the typical "Cool Story Bro!" comments.
UPDATE: They shipped it on June 7 and the tracking info says its due in Monday, ill let you guys know it it is fixed and in good condition when I receive it.
UPDATE:Just got the tablet today, 100% fixed, absolutely no scratches, and nice packaging. I'm super happy, now to get back to rooting and playing around with this thing, I missed not having it even though it was only a week and a half or so.
yeah I sent mine in 2nd week into may for a digital crack in the screen (very VERY weird) and minor things i figured they could tweek, wifi, gps, small light bleeds, bt audio being out of sync with videos. It took 2 weeks and the only issue I've had is that they were trying to send it to my home address (which i have no idea how they got in the first place) and when i told them to send it to my OFFICE they sent it to my DAMN HOME with a NOTE INSIDE saying to send it to my office >_> stupid CS reps.... so i spent 3 days chasing fedex around but for the most part RMA wasn't as painful as the stories have been told. And I have a nice fresh screen (they coulda did a better job packaging it up instead of literally looking like they jus threw this plastic on top)
lamboboy732 said:
Just sent in my prime for repair of the back cam and a few other minor issues on June 1. Today (June 6) the service place contacted me with a message that the device was repaired and will be shipped back soon. This really surprised me considering the horror stories of broken tabs and really long RMA times. So maybe now that the onslaught of tabs being sent to RMA is over they are a little more efficient. It hasn't shipped yet so hopefully it does within the week, and comes back all nice and fixed. Just thought I'd let you guys know.
I'm Just waiting for the typical "Cool Story Bro!" comments.
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F*&K the cool story people, they have no life.
I RMA'ed mine as well due to WiFi and waiting on the return, What did you RMA yours for and when you receive it please tell us if they fixed your problem
Thanks
Thanks for the heads up OP, i m too waiting on asus to get their RMA together before i attempt to send mine in. I have the wifi/bt drop out as well.
Foreveryone else who have had a positive rma experience please keep us updated. Thanks.
lamboboy732 said:
Just sent in my prime for repair of the back cam and a few other minor issues on June 1. Today (June 6) the service place contacted me with a message that the device was repaired and will be shipped back soon. This really surprised me considering the horror stories of broken tabs and really long RMA times. So maybe now that the onslaught of tabs being sent to RMA is over they are a little more efficient. It hasn't shipped yet so hopefully it does within the week, and comes back all nice and fixed. Just thought I'd let you guys know.
I'm Just waiting for the typical "Cool Story Bro!" comments.
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lol wait till it comes back before you sing praises.
I am about to send mine in tomorrow or friday. I took 20 something pictures... so sad to have to send her off for a while.
I hope to add positive results in a few weeks.
Sent from my Transformer Prime TF201 using Tapatalk
My experience was pretty positive as well; it took only a couple of weeks to send the device in and get it back (with shipping both ways paid for). On the other hand, I suspect my problem was pretty minor (dock wouldn't work with tablet).
my experience with Asus is very good, buy not this time, I've sent my prime 6 weeks back, because the camera didn't work, I still don't know if they've fixed it or not
Sent from my Samsung GNexus <3
ray3andrei said:
my experience with Asus is very good, buy not this time, I've sent my prime 6 weeks back, because the camera didn't work, I still don't know if they've fixed it or not
Sent from my Samsung GNexus <3
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That sounds about right based on the majority of RMA stories here on XDA. It may be a small segment from Asus, but I'm certain they've lost a few customers forever as a result of the way they've handled many aspects of the Prime. I certainly will never be buying another Asus product again (which is a shame, since it sounds like the first Nexus tablet will be Asus).
My Nexus 10 has light bleed, which seems to be common among the users here at XDA. It also has a "dim patch", and multi-touch doesn't work properly. So i've decided to have the device replaced/repaired.
I contacted Google 2 days ago and explained my situation, they said that the only options they would have would be a remorse return (i'm already out of my 15 day window), or replacement. As many of you know, in order to have a replacement done it is required for Google to place a ~$400 hold on your card associated with your Google Play account then a new device is sent. I don't have a credit card and I cannot have $400 tied up for 2+ weeks, so i'm not able to use that option either. At that time they directed me to Samsung for further assistance with a warranty repair. I don't have an issue sending the device in, so I call Samsung.
A Samsung rep stated that "we just make the thing, we don't provide any service" and directed me back to Google for assistance. I brought up the warranty information included in the box with the unit itself, and he quickly denied any ability to file a repair order for a Nexus tablet.
So I call Google...
The first rep indicated that ASUS is their "go-to" repair partner, and I should have contacted them. He agreed that Samsung made the tablet, as well as confirmed the prior information about the replacement policy. Amused, I called back and requested a Supervisor. The "Floor Supervisor" in that particular call center stated the following: "*sigh* We've been getting this all day long, sorry for any misinformation you were provided. The only option to have the Nexus 10 replaced or repaired under warranty is under our replacement. We will replace your tablet for the warranty period only, provided there is no physical damage to the device from the user. Samsung will not respond to any inquiries about the Nexus 10 tablet, and does not offer any services for warranty repair. Your only option is to replace it with Google. Do you have any further questions?"
I decided to call Samsung again, because I couldn't believe that was the case. Within 5 minutes I had an e-mail with shipping labels to have my device repaired. The agent was a nice guy, and apparently frequents XDA. We had a conversation about the tablet itself and the entire Nexus launch process, talked about specs and whatnot and disconnected the call.
At this point i'm annoyed and offended with the whole Google experience.
I've had a pretty good experience so far with getting my Nexus 10 replaced.
So my tablet stopped working completely a few days after getting the 4.2.1 OTA update (had the busted base firmware) so I called up the devices support on Google Play, explained the situation to the guy on the phone and he emailed me a form that told me what I needed to do. Used the provided link to organise a pickup time/location and used a special link to order a new tablet (with the money being held until it's verified as covered by warranty).
I have my new tablet with the old one being picked up last week. Hopefully it doesn't take long to verify the tablet broke from no fault of my own and they release my money. The only strange thing is the form for the device pickup was about the Nexus 7 so hopefully it gets to the right place (And if it doesn't then it's not my fault because the guy I talked to knew it was a Nexus 10 and and the special play store link was for a nexus 10).
On the other hand I've been trying to get a refund for my Samsung monitor for a few months and I haven't heard anything from them.
Scared27 said:
I've had a pretty good experience so far with getting my Nexus 10 replaced.
So my tablet stopped working completely a few days after getting the 4.2.1 OTA update (had the busted base firmware) so I called up the devices support on Google Play, explained the situation to the guy on the phone and he emailed me a form that told me what I needed to do. Used the provided link to organise a pickup time/location and used a special link to order a new tablet (with the money being held until it's verified as covered by warranty).
I have my new tablet with the old one being picked up last week. Hopefully it doesn't take long to verify the tablet broke from no fault of my own and they release my money. The only strange thing is the form for the device pickup was about the Nexus 7 so hopefully it gets to the right place (And if it doesn't then it's not my fault because the guy I talked to knew it was a Nexus 10 and and the special play store link was for a nexus 10).
On the other hand I've been trying to get a refund for my Samsung monitor for a few months and I haven't heard anything from them.
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They have been holding my money since nov 16. At this point I am somewhat worried. Perhaps I should call them.
tcb4 said:
They have been holding my money since nov 16. At this point I am somewhat worried. Perhaps I should call them.
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haha yes. I would have called them after 2 weeks (and if I don't get my money by the end of this week I will be calling them).
edit: I just checked my bank account and I no longer have a pending payment from Google. huzzah!
Biohazard0289 said:
At this point i'm annoyed and offended with the whole Google experience.
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Yep. It's truly dreadful. Did Samsung indicate how long it would take for the repairs to be carried out? Are they covering the shipping costs too?
boominski said:
Yep. It's truly dreadful. Did Samsung indicate how long it would take for the repairs to be carried out? Are they covering the shipping costs too?
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They said 1-2 weeks before the device is at my door. They emailed the shipping label to me also. I included a small note with a list of device issues, just in case.
Dropped it off this morning, I'll report back with return time frame and what condition I get it back in.
To Samsung's credit, once I found someone who was knowledgeable it's been pretty smooth, we'll see what happens. Has anyone else done a warranty service for this device yet?
Sent from my HTC One S using Tapatalk 2
Update: Received by Samsung on Thursday, spoke with someone at the repair center who said she is going to try to have it on its way back by Tuesday morning. Verified screen would be replaced and tested prior to return.
Sent from my HTC One S using Tapatalk 2
Does this apply to the UK......
Please please let me know how this goes! I've yet to get a good one by Google but my original is the best of the lot. Everything other than the wonky notification light and screen are perfect and i don't want a worse one at the expense of the screen. If they just put a good panel in there it would totally be worth sending in for warranty work!
Sent from my Nexus 4 using xda premium
Jayrod1980 said:
Please please let me know how this goes! I've yet to get a good one by Google but my original is the best of the lot. Everything other than the wonky notification light and screen are perfect and i don't want a worse one at the expense of the screen. If they just put a good panel in there it would totally be worth sending in for warranty work!
Sent from my Nexus 4 using xda premium
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Sure, I have every intention of keeping this thread updated when I know something. As far as i'm aware and from what the employees at Samsung Support/Samsung Repair Center have said, this is one of the first (if not the first) warranty service requests processed for this device.
We'll see how it goes..
All of Samsung's standard service and support services apply. It's on their site as the GT-P8110.
http://www.samsung.com/us/support/owners/product/GT-P8110HAEXAR
Waiting with baited breath on the return of your device man. Tomorrow is Tuesday... hopefully they send you some kind of tracking tomorrow so you know it's back for sure. Would be sad if they put the new panel in, fired it up, actually looked at it, found that they have a real problem with the screen tech they put in this thing and had to go through a few to get a good one! I'm more afraid that they just check to see if you have one that powers up, take a 2 second look at it and send it back. I would honestly live with very minor light bleed at 80-100% brightness and NO DIMMING BAND. The band is what is distracting to look at. I honestly cannot see my light bleed anymore, even when I look for it. It is only one spot, and only visible (barely) when I first power up at max brightness. It's that awful half inch dimming that runs the entire camera side of the device... the LONNNNG edge.
I regret that I did not take a before picture, but I'll know if it's repaired. I hope it is flawless, but it's not something I'm expecting. No update today, hopefully some news tomorrow.
Sent from my HTC One S using Tapatalk 2
Well whatever their resolution... It will let me know the limitations of what they can repair. If my replacement sucks badly... Ill send that one back as well. If your repair nets you a near perfect repair then Ill just send the original in to them. As I've stated many times before, minimal light bleed under extreme conditions is OK for me... The dimming is not.
Sent from my Nexus 4 using xda premium
Jayrod1980 said:
... minimal light bleed under extreme conditions is OK for me... The dimming is not.
Sent from my Nexus 4 using xda premium
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I completely agree. I don't really expect to have a flawless unit in terms of light bleed, but I'll admit that I am disappointed with the amount of bleed on some of the units we've seen.
Update on Samsung: According to the tracking system, the tech replaced the LCD panel and QC'd it, then two other individuals also signed off that it passes their QC. I plan to call today to see if anything else is being done, or if they plan to ship it soon. With the upcoming holiday, UPS may take require some extra time to get it here.
Sent from my HTC One S using Tapatalk 2
thank you for posting this question ...i tried the answer on the reply n3 but he doesn't work with me plz help me
Tracking number for shipment recieved. The email had some comments from a technician:
LCD dim/blank, SEG. lines/discoloration
RESOLUTION: LCD REPLACED, PRODUCT SHELL SECURED
I'm a little curious about the last line, what exactly would they have done to secure the shell?
Sent from my Galaxy Note II
Biohazard0289 said:
Tracking number for shipment recieved. The email had some comments from a technician:
LCD dim/blank, SEG. lines/discoloration
RESOLUTION: LCD REPLACED, PRODUCT SHELL SECURED
I'm a little curious about the last line, what exactly would they have done to secure the shell?
Sent from my Galaxy Note II
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On one I returned the back cover had somehow become misaligned near the top where the snap on cover piece is, causing it to pop out occasionally.
Wonder if it might be something similar.
When is it scheduled to be received? Please post photos and detailed yadda yadda. when you get it back. My RMA replacement strived today. After work ilk know whether I need to go your route.
Sent from my Nexus 10 using xda premium
When is it scheduled to be received? Please post photos and detailed yadda yadda. when you get it back. My RMA replacement strived today. After work ilk know whether I need to go your route.<br />
<br />
Sent from my Nexus 10 using xda premium
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It's scheduled to arrive Dec. 24th, hopefully that'll be a worthy Christmas present.
I'll make sure to include everything (good or bad) as soon as possible.
Sent from my Galaxy Note II
Hi,
I am done dealing with LG support, I am going against them in court now. Need to know if anyone wants to join in. You won't have to do much, if LG has sold you a lemon too then let's get back at them.
Their Flipkart batch in India has had issues and they refuse to acknowledge it, hence I need the names and complaints ids of people who already faced issues like mine.
I have 3 people till now. Need as many as I can get.
My thread on reddit blew up. LG now wants to settle outside court. I have to say there are so many of us that faced issues. I have more than 50 DMs there.
Here for some reason, no one contacted me, weird.
What is the issue you are facing.
And what issue is common in batch sold by flipkart in india?
I too purchased it from flipkart but as such not faced any issue except battery drain (that too after latest update)
mobile data of my phone used to be very slow, now after updating to android 11, it isn't working at all.
i had random reboots, phone keeps rebooting on hotspot, tried finding your thread on reddit, couldnt find it
vamsi209 said:
i had random reboots, phone keeps rebooting on hotspot, tried finding your thread on reddit, couldnt find it
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I deleted it, I was getting a lot of DM's there and I have been busy. Also, I got a full refund from LG, so it didn't seem fair to have a thread bashing them up.
faraz46 said:
I deleted it, I was getting a lot of DM's there and I have been busy. Also, I got a full refund from LG, so it didn't seem fair to have a thread bashing them up.
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Nice man kudos to u, its like the David and Goliath situation, so they contacted u as soon as you post started to get blow up? Did they make u sign any NDA?
Any ways what do u suggest for people who are struck with a defective phone?
vamsi209 said:
Nice man kudos to u, its like the David and Goliath situation, so they contacted u as soon as you post started to get blow up? Did they make u sign any NDA?
Any ways what do u suggest for people who are struck with a defective phone?
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Escalate to the CEO office, they are pretty fast with their responses and take things seriously IMO. The local people in their HO just don't care at all. Keep logs of every call and every message you send to them, make them aware of your intentions to sue in case they are not willing to fix the problem. Don't be unreasonable, I asked them for a replacement with a non-vietnam unit or a different comparable phone, and if they can't do either of those, then full refund. I had 8 months of logs, my phone was replaced once, and the replacement's screen was changed too, they had kept my phone for nearly 1.5-2 months. I even showed their service guy the problems I was facing and recorded him noticing the problem first hand. I made it clear to them that I was taking this to court, and told them what evidence I had against them to back up my claims. I am not sure if the reddit thread had anything to do with their response, because I sent a final message to their CEO office around the same time that thread was created, I got refund approval the next morning.
faraz46 said:
Escalate to the CEO office, they are pretty fast with their responses and take things seriously IMO. The local people in their HO just don't care at all. Keep logs of every call and every message you send to them, make them aware of your intentions to sue in case they are not willing to fix the problem. Don't be unreasonable, I asked them for a replacement with a non-vietnam unit or a different comparable phone, and if they can't do either of those, then full refund. I had 8 months of logs, my phone was replaced once, and the replacement's screen was changed too, they had kept my phone for nearly 1.5-2 months. I even showed their service guy the problems I was facing and recorded him noticing the problem first hand. I made it clear to them that I was taking this to court, and told them what evidence I had against them to back up my claims. I am not sure if the reddit thread had anything to do with their response, because I sent a final message to their CEO office around the same time that thread was created, I got refund approval the next morning.
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Thanks for the heads-up, really appreciate your reply mate, thanks again
faraz46 said:
Escalate to the CEO office, they are pretty fast with their responses and take things seriously IMO. The local people in their HO just don't care at all. Keep logs of every call and every message you send to them, make them aware of your intentions to sue in case they are not willing to fix the problem. Don't be unreasonable, I asked them for a replacement with a non-vietnam unit or a different comparable phone, and if they can't do either of those, then full refund. I had 8 months of logs, my phone was replaced once, and the replacement's screen was changed too, they had kept my phone for nearly 1.5-2 months. I even showed their service guy the problems I was facing and recorded him noticing the problem first hand. I made it clear to them that I was taking this to court, and told them what evidence I had against them to back up my claims. I am not sure if the reddit thread had anything to do with their response, because I sent a final message to their CEO office around the same time that thread was created, I got refund approval the next morning.
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I'm late here ig, I have been facing a few issues since the beginning (over 2 years ). The proximity sensor does not work (according to self tests). The screen does not switch on automatically when there is an incoming call. The screen does not switch on or off when the phone is brought to the ear during a call. The power button almost always takes 2-3 tries for the screen to switch on. Interestingly, switching the screen off does not require so many presses. The screen also becomes weirdly unresponsive where I can do a swiping and other things, but that one particular page, for example instagram messages, will not react at all. I will have to go back to the insta homepage and again to messages to fix, while other times i'll have to restart the app. Something like this also happens in the UI's home screen, where i will not be able to click on apps to open them. In order to fix this, i will have to swipe to the other home screen and back. hen there are other annoyances of the fingerprint not reacting from the AOD and also takes a few tries to read. Also, whatsapp plays he audio in the earpiece for some weird reason.
Can I take action even now?
Skull_Reaper said:
I'm late here ig, I have been facing a few issues since the beginning (over 2 years ). The proximity sensor does not work (according to self tests). The screen does not switch on automatically when there is an incoming call. The screen does not switch on or off when the phone is brought to the ear during a call. The power button almost always takes 2-3 tries for the screen to switch on. Interestingly, switching the screen off does not require so many presses. The screen also becomes weirdly unresponsive where I can do a swiping and other things, but that one particular page, for example instagram messages, will not react at all. I will have to go back to the insta homepage and again to messages to fix, while other times i'll have to restart the app. Something like this also happens in the UI's home screen, where i will not be able to click on apps to open them. In order to fix this, i will have to swipe to the other home screen and back. hen there are other annoyances of the fingerprint not reacting from the AOD and also takes a few tries to read. Also, whatsapp plays he audio in the earpiece for some weird reason.
Can I take action even now?
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I am sorry, I don't think anything can be done here, since you are out of warranty.
i am having so many issues after android 12 update, system ui keeps on crashing, random stutters , unlocking phone is a pain, sometimes have to reboot.
devil.jeet said:
i am having so many issues after android 12 update, system ui keeps on crashing, random stutters , unlocking phone is a pain, sometimes have to reboot.
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My version works after A12,but the microphone.It works for about 30 seconds and dies! lol