I'm not sure if this is the best place for this thread, so if anyone has a better idea, please let me know, I will move it.
I recently pre-ordered the LG G5 (H820 Gold) from AT&T, it arrived last Wed, and unfortunately my case won't arrive until two days from now. I accidentally dropped it on the ground when getting out of my car, and now the glass covering the camera lens is cracked. It doesn't seem to affect the camera functioning, because it looks like it is outside the field of view on the camera. However, I am sad that it is broke. I was wondering if anyone knows a place that could repair it, or how much it would cost?
I found out it is not covered by AT&T's warranty, or LG's warranty. I'm emailing LG support to see how much they would charge to replace directly, but I'm not above going third party repair if it is cheaper and still reputable. I realize the phone has been out a total of 4 days now, but I actually broke it a day before that.
Totally sucks man. Best advice is to slap a cover on it and be as careful as you can with it since the cracks might get worse. and actually affect the camera quality. That or call LG for an estimate on repairs.
I'd get a warranty with squaretrade and then file a claim to get it fixed if a repair shop charges you more than $80.
Thanks for the info.
BTW, for anyone wondering, LG is going to make me MAIL my phone in, wait 6-8 weeks, then they will tell me what the estimate is to repair it... then I can decide if I want them to fix it, then regardless if they fix it, I wait another 6-8 weeks to get my phone back... This is stupid.
Anyway, my phone carrier does the same thing, except that its a $200 deductible, along with $8 a month for 2 years. Then I have to mail it in, and wait for them to fix it and send it back.
I'll probably check out squaretrade, that almost seems the best answer, but I'd still have to find my own repair shop locally.
They probably barely have their G5 repair parts program going yet. It's likely weeks to get any repair done, even a screen. I've been trying to buy a spare battery and charger because I don't want to wait for my freebies and even those are not available yet.
This is why its key to ha e a backup phone. 6-8 weeks is only because its new i'm guessing. But yeah its so new and they dont physically inspect before letting you sign up for insurance right? So check fine print. If they dont have "pre existing condition" type restrictions it might not be unethical to sign up
Sent from my LGLS992 using Tapatalk
I don't have a problem signing up, my problem is with the fact that even with "Insurance" or "Warranty" I still have to actually pay them to fix it... and I have to wait FAR longer than I should, just for them to give me an estimate, I mean, do they really not know how much a camera cover costs?? do they have to look at it for 6 weeks just to know that it needs a new piece of glass??
On top of ALL that, I'm less than 20 miles from their repair facility, and yet I still have to mail it, I can't just drive it up there, which would take less than an hour of driving.
I'd rather just have a cracked camera than be without my phone for nearly half a year, and then have to pay nearly half the phone's price just for a 1 inch piece of glass.
Yeah that super annoying man.
Sent from my LGLS992 using Tapatalk
Just wait until repair shops have access to the parts and get it fixed for 40-50 bucks
Sent from my LG-H830 using XDA-Developers mobile app
Evie2883 said:
I'm not sure if this is the best place for this thread, so if anyone has a better idea, please let me know, I will move it.
I recently pre-ordered the LG G5 (H820 Gold) from AT&T, it arrived last Wed, and unfortunately my case won't arrive until two days from now. I accidentally dropped it on the ground when getting out of my car, and now the glass covering the camera lens is cracked. It doesn't seem to affect the camera functioning, because it looks like it is outside the field of view on the camera. However, I am sad that it is broke. I was wondering if anyone knows a place that could repair it, or how much it would cost?
I found out it is not covered by AT&T's warranty, or LG's warranty. I'm emailing LG support to see how much they would charge to replace directly, but I'm not above going third party repair if it is cheaper and still reputable. I realize the phone has been out a total of 4 days now, but I actually broke it a day before that.
Click to expand...
Click to collapse
Hey OP, wondering if you found a replacement for that yet? I just got the LG G5 and on day 15 set the phone on a desk and the glass cracked back there. I'm looking everywhere trying to find a replacement and coming up short. I really don't want to pay $175 to file a warranty claim. Thanks!
Sorry bud, I haven't been able to find one... Only options were to mail it to LG and wait, or submit claim with my carrier...
Same boat here. I've never ever broken that glass on a phone. I picked up my phone today to see that it was shattered. Mind you, my phone has always been in a case. Seems they're using too thin of glass for this part.
KyleK29 said:
Same boat here. I've never ever broken that glass on a phone. I picked up my phone today to see that it was shattered. Mind you, my phone has always been in a case. Seems they're using too thin of glass for this part.
Click to expand...
Click to collapse
The same exact thing happened to me. Pissed me off. My brand new phone looks like a pos now... 175 to use my insurance to fix it...
Same issue here, had it in a case since day one, just pulled my phone out and noticed that the glass covering the camera is busted, really disappointing never dropped my phone, or had it in a pocket with anything else.
LEMON LAW?????
Same crap here! WORST quality control phone I've ever had! I miss my Note 3.
Question is...HOW MANY FLAWS DO THERE HAVE TO BE TO FILE A LEMON LAW LAWSUIT or take action!? First, the phone's screen was wobbly and wouldn't hold a hard screen protector, then the headphone jack issue, then the freezing...then the black screen issue...and now this camera lens issue!? If they used a bit thicker glass, it'd not have happened! My phone's ALWAYS been in a case. Never have I had a screen break, let alone, a camera lens!!!
I am literally a cripple in a wheelchair who never leaves home. I took my phone off my desk to see my child and the wide angle lens was all wonky.. .I turned it over:
I have an image but it thinks I'm a spam bot... So just go to my web server: sirgcal.com/misc/LG/20160509_170035.jpg
I also have a question into LG on this one. Perhaps if they get enough of them it'll get recalled? If not I'm waiting till the local phone repair place can do it. I don't go anywhere so for me to drive out is almost impossible and for me to be without a phone more-so. I could re-use my old Galaxy S4 for a while if I had to, per-say. That would all be up to sprint.
---------- Post added at 12:09 AM ---------- Previous post was at 12:03 AM ----------
sampmeyers17 said:
The same exact thing happened to me. Pissed me off. My brand new phone looks like a pos now... 175 to use my insurance to fix it...
Click to expand...
Click to collapse
This is also why I don't do insurance. The repair itself wouldn't cost that much when shops get the parts. Going to take a while for 'new' phones. But... Unless you completely damage/lose your phone very early on, it's just not cost effective to me.
SirGCal said:
I am literally a cripple in a wheelchair who never leaves home. I took my phone off my desk to see my child and the wide angle lens was all wonky.. .I turned it over:
I have an image but it thinks I'm a spam bot... So just go to my web server: sirgcal.com/misc/LG/20160509_170035.jpg
I also have a question into LG on this one. Perhaps if they get enough of them it'll get recalled? If not I'm waiting till the local phone repair place can do it. I don't go anywhere so for me to drive out is almost impossible and for me to be without a phone more-so. I could re-use my old Galaxy S4 for a while if I had to, per-say. That would all be up to sprint.
---------- Post added at 12:09 AM ---------- Previous post was at 12:03 AM ----------
This is also why I don't do insurance. The repair itself wouldn't cost that much when shops get the parts. Going to take a while for 'new' phones. But... Unless you completely damage/lose your phone very early on, it's just not cost effective to me.
Click to expand...
Click to collapse
YEAH!!! How about a recall on these main issues!? Screen defects and definitely this crappy lens on the camera! It's a huge deal for me, as it's over the main camera...and my beautiful phone now looks like dog crap!
Evie2883 said:
I'm not sure if this is the best place for this thread, so if anyone has a better idea, please let me know, I will move it.
I recently pre-ordered the LG G5 (H820 Gold) from AT&T, it arrived last Wed, and unfortunately my case won't arrive until two days from now. I accidentally dropped it on the ground when getting out of my car, and now the glass covering the camera lens is cracked. It doesn't seem to affect the camera functioning, because it looks like it is outside the field of view on the camera. However, I am sad that it is broke. I was wondering if anyone knows a place that could repair it, or how much it would cost?
I found out it is not covered by AT&T's warranty, or LG's warranty. I'm emailing LG support to see how much they would charge to replace directly, but I'm not above going third party repair if it is cheaper and still reputable. I realize the phone has been out a total of 4 days now, but I actually broke it a day before that.
Click to expand...
Click to collapse
I also had the phone for 4 days until it hit the toilet
Add me to the list. I have it in a huge soft hard combo case and noticed last night the camera glass was broken. I think its a combo of too thin glass and too tight of a fit so when it drops even with a case, it shatters.
Between this and the non rooting since LG removed fastboot cmd, I might just jump to the m10
sent from my unrooted g5 cause T-Mobile and lg are jerks
I had a note 4 for two years and not a single issue. Just the other day I noticed the glass was cracked on my G5. I am furious. Can't find a replacement part yet. Please keep this thread going for when we have the ability to get these parts.
Related
Short story: Best Buy no longer allows "3 lemons = new phone". One of the best benefits of their insurance plan is gone...
Long story:
About 2 months ago. My girlfriend decided she wanted her latest Evo 4G (already a refurb from Best Buy.) turned in for another because of the screen separation issue that started to creep up slowly. We took it in under our Black Tie Insurance plan which, at that point, we loved. showed them the issue, got it shipped off. Few days later, got one in return. As soon as I saw the phone, I could tell this one was having the same issue I just returned the other phone for. I instantly told them that this one was going to do the same thing and wanted it returned, before even activating it. They said OK, shipped back again. (2 times now.) few days later, the other comes in. I check the screen...and **** you not, screen was doing the exact same thing. I had written down the previous serial just to make sure they weren't 'effing with me. nope, they didn't match. So, I show them, they are wishy washy about it but take it back and left huge notes in capital letters "SCREEN COMING UP, DO NOT SEND ONE LIKE THIS". So, we wait again. (3 phone.) Few days later, get the call. Go in, look at phone... and as SOON as she opens the box, without even taking off the protective film I could tell it was screwed up. Not only was the bottom left hand corner coming up, like all the others. The whole bottom half of the phone was coming off. I verbally digressed "Are you ****ting me?" showed them the phone and they instantly go "Oh wow." it was that bad. I ask about the new phone policy and how I've had to ship these out 3 times, this being the forth. They state "We don't get new evo's anymore" I go "That's fine, a phone of equal value will work. She says she wouldn't mind a Design 4G, looking over specs, I personally feel it comes out as less than equal value, but she's fine with it. They state they don't have the policy anymore and it was removed at the beginning of the year. I, rather upset, state I've been dealing with this crap since November and just because I missed 3 crappy refurbs before their cut off shouldn't mean I have to suffer. Her suggestion? try Sprint. yeah. it's past 1 year, so that's a laughable suggestion... also, given that I'm paying you for insurance!. I asked to speak to the manager who suggested the same thing!. try sprint or keeping spinning the roulette wheel for a decent refurb. My only real option was the roulette wheel. This time, the Manager left notes, put a ticker on the glass of the phone with a huge ARROW pointing to the bottom of the phone that read "DO NOT SEND ANOTHER LIKE THIS EVER." Then, on the paperwork, stated my many attempts, how disappointed he was and how this next one better be checked multiple times before being shipped.
So, we picked up her phone tonight... all "seems" OK so far, guess I get to wait and see if the screen starts coming up or not.
I love how they just want to have a green light to do a sloppy job and not get hit with the consequence of it.
I personally will never again buy their insurance, after one of my old phones ended spending 3 trips and 5 months in their repair center ...
BB: good to buy, not support.....
Sent from my PG86100 using Tapatalk
megabiteg said:
I love how they just want to have a green light to do a sloppy job and not get hit with the consequence of it.
I personally will never again buy their insurance, after one of my old phones ended spending 3 trips and 5 months in their repair center ...
BB: good to buy, not support.....
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
They are not good for support on **** I refuse to get insurance or black tie for almost any of their stuff. Their policies are awful and apparently they don't notify you of change which should be illegal
Sent from my PC36100 using xda premium
Well if they aren't going to give you a brand new phone, just keep sending the broken ones back and keep trying. Eventually they will realize it's costing them more in shipping costs than it would to just give you a new phone. Maybe try going to another Best Buy as well.
And I know exactly what you are talking about. I made a claim with Asurion in December, and it took 4 refurb evo's, that were all bad, and then they finally gave me a new 3D. The first two had screen separation, with one of them the glass was actually completely separated, like I could take my finger and lift the entire glass off the phone. The other two both had a broken vibrator out of the box, and both of them had two of the four touch button lights that weren't lighting up at all. I really can't believe they actually ship these phones out to people like this without a simple look-over to find issues like this.
Oh, how I love Sprint's TEP. My phones get fixed or replaced, no questions asked.
Does the HTC warranty start over with the "new" device you received? I mean it's a new to you device replaced under a repair, so I was just curious?
KB112 said:
Does the HTC warranty start over with the "new" device you received? I mean it's a new to you device replaced under a repair, so I was just curious?
Click to expand...
Click to collapse
..... That's an Interesting thought.. I have no idea if that's the case or not.
KB112 said:
Does the HTC warranty start over with the "new" device you received? I mean it's a new to you device replaced under a repair, so I was just curious?
Click to expand...
Click to collapse
Last year when Sprint finally gave me a new Evo after 5 bad refurbs, they told me the warranty would be 90 days OR the remainder of the 1 year from the original phone purchase date, whichever comes first.
sitlet said:
Last year when Sprint finally gave me a new Evo after 5 bad refurbs, they told me the warranty would be 90 days OR the remainder of the 1 year from the original phone purchase date, whichever comes first.
Click to expand...
Click to collapse
That sounds like a pretty standard policy. I figured that might be the case.
Sent from my PG86100 using xda premium
I know at sprint sometimes is a game of chance on refurbished units back on the EVO days I had to swap my 2month old phone out due to blue spots in the screen they wouldn't fix it. Lol pain dealing with refurbished units sometimes you get lucky other times it is a gamble .
Lol I would rather keep my original phone and just repair it my self lol.
lol, im glad this post is here because i actually have some clarification and this applies to me.
so i dropped my 3vo in water the other day for a split second, and it dried out just fine. this was about 2 weeks ago. i wasnt having issues at all until yesterday. apparently the digitizer is screwed so being an employee at best buy, i knew i had coverage and i bought the BTP out right so i had plenty of replacements. i took it in, and my buddy took a look at it and he confirmed the screen was wonky. but then he said it was rooted, and that they dont accept that. so of course i went outside and smahed the phones screen to bits to where both the inner and outer layer of the screen were shattered and you couldnt see the screen at all.
anyways, what i am getting at...
if the phone has water damage, or any type of replacement issues they pretty much rip the phone out and the only thing brand new you get back is the shell of the phone and they replace whatever is messed up.
but if the phone screen is completely shattered it is a instant replacement with a new phone, which is good because it "shouldnt" be a refurb. this is a new policy that is actually inside info.
PatrickHuey said:
lol, im glad this post is here because i actually have some clarification and this applies to me.
so i dropped my 3vo in water the other day for a split second, and it dried out just fine. this was about 2 weeks ago. i wasnt having issues at all until yesterday. apparently the digitizer is screwed so being an employee at best buy, i knew i had coverage and i bought the BTP out right so i had plenty of replacements. i took it in, and my buddy took a look at it and he confirmed the screen was wonky. but then he said it was rooted, and that they dont accept that. so of course i went outside and smahed the phones screen to bits to where both the inner and outer layer of the screen were shattered and you couldnt see the screen at all.
anyways, what i am getting at...
if the phone has water damage, or any type of replacement issues they pretty much rip the phone out and the only thing brand new you get back is the shell of the phone and they replace whatever is messed up.
but if the phone screen is completely shattered it is a instant replacement with a new phone, which is good because it "shouldnt" be a refurb. this is a new policy that is actually inside info.
Click to expand...
Click to collapse
*runs up flight of stairs to smash screen*
Sent from my HTC Evo 3D using xda premium
eXplicit815 said:
Oh, how I love Sprint's TEP. My phones get fixed or replaced, no questions asked.
Click to expand...
Click to collapse
Wait, can you tell me some about TEP's current policies? I chose bestbuy but I'm probably going to switch when I get my new phone. Last time I called about TEP was 3 years ago, so...
-Does TEP still charge $100 for broken phones?
-Does TEP give new or refurbished phones?
-If refurbished, is it at the store or does it take 20 years to arrive?
-With TEP, do they replace it no questions asked?
I knew bestbuy's prices were jacked up like **** but now the insurance... really...
Thanks
---------- Post added at 09:40 PM ---------- Previous post was at 09:37 PM ----------
PatrickHuey said:
lol, im glad this post is here because i actually have some clarification and this applies to me.
so i dropped my 3vo in water the other day for a split second, and it dried out just fine. this was about 2 weeks ago. i wasnt having issues at all until yesterday. apparently the digitizer is screwed so being an employee at best buy, i knew i had coverage and i bought the BTP out right so i had plenty of replacements. i took it in, and my buddy took a look at it and he confirmed the screen was wonky. but then he said it was rooted, and that they dont accept that. so of course i went outside and smahed the phones screen to bits to where both the inner and outer layer of the screen were shattered and you couldnt see the screen at all.
anyways, what i am getting at...
if the phone has water damage, or any type of replacement issues they pretty much rip the phone out and the only thing brand new you get back is the shell of the phone and they replace whatever is messed up.
but if the phone screen is completely shattered it is a instant replacement with a new phone, which is good because it "shouldnt" be a refurb. this is a new policy that is actually inside info.
Click to expand...
Click to collapse
Thank you so much. I hate having to wait a month before they replace the phone.
yousefak said:
Wait, can you tell me some about TEP's current policies? I chose bestbuy but I'm probably going to switch when I get my new phone. Last time I called about TEP was 3 years ago, so...
-Does TEP still charge $100 for broken phones?
-Does TEP give new or refurbished phones?
-If refurbished, is it at the store or does it take 20 years to arrive?
-With TEP, do they replace it no questions asked?
I knew bestbuy's prices were jacked up like **** but now the insurance... really...
Click to expand...
Click to collapse
As far as I know they only charge the fee if there is physical damage, water damage, or if it lost or stolen. If you take the phone to a corporate store with a repair center they will fix it for free and if it cannot be fixed then it is replaced with a refurbished phone. Personally I used to work for both companies and I think that TEP is much better than best buy's insurance policy.
Sent from my PG86100 using Tapatalk
Had phone since the Sunday it was released...screen has developed a crack at the bottom, just above the capac. buttons going completely across the screen.
Everything still works fine, but is obnoxious to look at.
Heres the thing... (and I know people will doubt this) but I haven't dropped the phone at all. Not even set it down roughly. This morning, everything was normal...went to go to work and put it in my bag by itself (correction - only other thing in there was a book and a wool hat). Got to work, took my phone out and BLAM, crack stretching from one side to the other. No marks around the bumpers or anything. I'm completely nonplussed at what could have happened. My thinking is flex *could* have done this, but that seems like it'd need a hell of a lot of pressure to do.
Well, ATT won't cover it, samsung won't cover it and the quoted repair cost is $200. Deductible for ATT phone insurance is...you guessed it...$200 (or $250 can't remember).
Anyone have any luck with these flybynight screen repair shops? I don't think they'd have the parts in stock for the phone since it is new and kind of a fringe product.
I'm seriously pissed...hung around with my iphone 3g for 3 years waiting for a good phone to upgrade to..finally blow my upgrade and a week later blam.
Rant!
You have a warranty just send it in to get fixed
Sent from my SAMSUNG-SGH-I717 using XDA App
It should be obvious it wasn't dropped.
just take it back under warranty and get it replaced.
Sent from my Samsung Note via Tapatalk.
Yes warranty would work as long as it doesn't look dropped down.
raviluke said:
Yes warranty would work as long as it doesn't look dropped down.
Click to expand...
Click to collapse
I called Samsung on the phone and they told me it wouldn't be covered under warranty... I did explain to them that it hadn't been dropped or anything. Should I call and pester them again?
balorok said:
I called Samsung on the phone and they told me it wouldn't be covered under warranty... I did explain to them that it hadn't been dropped or anything. Should I call and pester them again?
Click to expand...
Click to collapse
I would take it to a different AT&T location and see if they'll replace it. Sounds like you got a rubbish device. I can't imagine they would replace it, as long as it's obvious it hasn't been dropped.
View attachment 925820
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Some photos of the damage/device, I have more of just about every angle. I cannot find *any* indication of external damage which makes sense, but still the screen is jacked.
I bet the book fid that. That happened to our recrptionist to her iphone. A book in the back pack. She is a college studemt.
Sent from my SAMSUNG-SGH-I717 using xda premium
I would imagine the book definitely did that. Don't let them know that though ;-)
Sent from the best mobile device ever --Samsung Galaxy Note
A paperback book could do that? Thats actually very concerning to me as a consumer. I'm extremely cautious with my electronics (ask my wife, she will eyeroll ) and to have something like this occur without any strenuous contact being made with the phone is appalling.
First Samsung phone, and unfortunately will most likely be my last. It looks and operates flawlessly and was exactly what I wanted... but I can't for the life of me see spending that kind of money on something that can essentially break through such light use.
balorok said:
Had phone since the Sunday it was released...screen has developed a crack at the bottom, just above the capac. buttons going completely across the screen.
Everything still works fine, but is obnoxious to look at.
Heres the thing... (and I know people will doubt this) but I haven't dropped the phone at all. Not even set it down roughly. This morning, everything was normal...went to go to work and put it in my bag by itself (correction - only other thing in there was a book and a wool hat). Got to work, took my phone out and BLAM, crack stretching from one side to the other. No marks around the bumpers or anything. I'm completely nonplussed at what could have happened. My thinking is flex *could* have done this, but that seems like it'd need a hell of a lot of pressure to do.
Well, ATT won't cover it, samsung won't cover it and the quoted repair cost is $200. Deductible for ATT phone insurance is...you guessed it...$200 (or $250 can't remember).
Anyone have any luck with these flybynight screen repair shops? I don't think they'd have the parts in stock for the phone since it is new and kind of a fringe product.
I'm seriously pissed...hung around with my iphone 3g for 3 years waiting for a good phone to upgrade to..finally blow my upgrade and a week later blam.
Rant!
Click to expand...
Click to collapse
buy a replacement from ebay and fix it yourself. shouldnt be too difficult, I have replaced my iphones and my sensations screen and they pretty much were the same
I tried looking on ebay for a replacement, but perhaps I'm searching for the wrong thing...
can you share a link?
After calling just about every ATT store in town and explaining the problem, I found one willing to exchange it for a new one no questions asked.
I'm still worried about the durability of the phone since nothing major occurred that should cause this amount of damage. Hopefully I just had a defective screen or something and this one will last me a long, long time.
i carry my note in my pocket (I'm a big guy) it rides in the front pocket all day was case-less for the first week i mean i worked played and goofed off with it there can't even tell. i think u just got a bad glass display it is mass produced product and defects do happen.
I myself was very impressed with the build quality of the phone how sturdy it felt despite its lack of depth. So i'd just be aware and keep ur books away from it
should probably just start storing my books on the damn thing
balorok said:
After calling just about every ATT store in town and explaining the problem, I found one willing to exchange it for a new one no questions asked.
I'm still worried about the durability of the phone since nothing major occurred that should cause this amount of damage. Hopefully I just had a defective screen or something and this one will last me a long, long time.
Click to expand...
Click to collapse
Im guessing you just had a faulty screen. Gorilla glass can take some serious pressure, and is even pretty damn good at shock resistance. I've dropped my old captivate and infuse countless times without a case and never cracked a screen. Hell, last summer my captivate took a kick from a full grown horse when it was in my pocket, and the screen survived. The hoof hit the back of my captivate, bent the backplate and battery, but the screen was fine. It saved me from a huge bruise, that's for sure.
I think you will be fine with a new device, because it sounds like a faulty screen. Don't let one faulty Samsung ruin Samsung for you forever. They make great devices, and their screens are matched by none. Other manufacturers are just as likely do have a defective device, you just got really unlucky with your first note.
Sent from my SAMSUNG-SGH-I717 using xda premium
I have already dropped my note face down on a corner (it was in a speck case and had a clear screen protector on) and knock on wood it was fine. It is very possible that its just a faulty screen. I would pesster the heck out of at&t and samsung til i got a new phone. They will budge you just have to be persistant.
Sent from my SAMSUNG-SGH-I717 using xda premium
I am anal about my devices also, and the thought of just throwing it in a bag makes me cringe! Always front left pocket for me, no exceptions!
balorok said:
A paperback book could do that? Thats actually very concerning to me as a consumer. I'm extremely cautious with my electronics (ask my wife, she will eyeroll ) and to have something like this occur without any strenuous contact being made with the phone is appalling.
First Samsung phone, and unfortunately will most likely be my last. It looks and operates flawlessly and was exactly what I wanted... but I can't for the life of me see spending that kind of money on something that can essentially break through such light use.
Click to expand...
Click to collapse
No offense, but if you stuffed your Note in a bag with a book or anything else, you're not really that cautious with your electronics. There's a reason I have never damaged any of my phones or tablets. It's because I don't do things like that.
greyhulk said:
No offense, but if you stuffed your Note in a bag with a book or anything else, you're not really that cautious with your electronics. There's a reason I have never damaged any of my phones or tablets. It's because I don't do things like that.
Click to expand...
Click to collapse
I'm not sure where you got the idea that I "stuffed" it in a bag. The bag in question was a messenger style bag with separate internal pockets, phone was in one, book in the other. Book was a paperback (you can actually see it in my photos) about 200 pages thick.
UPDATE:
Second phone screen cracked. Top of screen near the front camera. Had it less than 24 hours - took it back and they exchanged it again with no issues.
Got it at around 4pm, took it home, put it in case (SGP) and put it to charge, went to the gym and then came home and did some programming for a few hours before bed. Phone stayed on charger the whole time. Next morning I put (note: did not "stuff") the phone into my right front pocket of my jeans (normal jeans, not skinny or anything). It was the only thing in the pocket, had a wallet in my back right pocket and some disposable eye contacts in my left front pocket. Walked about 3 blocks to a lecture checked email on the phone - no crack. sat with it in the pocket (front right) for about an hour and a half, then got up and walked home. Got home took the phone out...crack! About an inch long from the very edge of the glass towards the middle of the phone.
I can't make this stuff up. Took it to the store and they replaced it for me again. Manager said something about maybe they got tussled around during shipment or packing.
Both cracked were white devices. The phone I have now is a black one.
I'm trying to think of reasons why this could have occurred twice. First time could possibly have been from being in the bag, but I wasn't throwing the bag around or anything like that. Second time? Who knows... if walking with a phone in your pocket causes it to break...
I am super thankful that I found a store willing to do the exchanges, and I do love this phone...but what the heck!
My wife's Rezzie has a cracked screen. Nothing seems to have caused it. All was fine when she put it on the counter. An hour later, it's got cracks running all across it. The digitizer still works. It doesn't appear that any shards have worked loose.
A quick check on eBay shows that used Rezounds are going for around $200. That's not a great deal, since we've got a discounted upgrade available at VZW (though we'd have to extend our contract -- yuk). The phone is off warranty and doesn't have insurance on it any more.
There's an excellent repair place near where we live that can do the work in an hour, but they charge about $175. The parts seem to be available on Amazon for about $30-$50. However, the quality and results for DIY repairs appears to be somewhat mixed, and the process looks to be a bit involved.
So -- do we leave the phone as-is? Try and repair it ourselves? Send it in for repair? Buy a used one? Buy something else? Interested in y'all's thoughts.
Personally, and I say personally cuz I'm good with detail and following instructions, I'd say try to fix it your self if you mess up your out like fifty bucks and have to get a new phone anyways.. but that's just me I just ordered a LCD, digitizer, and tools off eBay for my incredible gonna give it a try my self in few days.
Sent from my ADR6425LVW using xda app-developers app
jldeitch said:
My wife's Rezzie has a cracked screen. Nothing seems to have caused it. All was fine when she put it on the counter. An hour later, it's got cracks running all across it. The digitizer still works. It doesn't appear that any shards have worked loose.
A quick check on eBay shows that used Rezounds are going for around $200. That's not a great deal, since we've got a discounted upgrade available at VZW (though we'd have to extend our contract -- yuk). The phone is off warranty and doesn't have insurance on it any more.
There's an excellent repair place near where we live that can do the work in an hour, but they charge about $175. The parts seem to be available on Amazon for about $30-$50. However, the quality and results for DIY repairs appears to be somewhat mixed, and the process looks to be a bit involved.
So -- do we leave the phone as-is? Try and repair it ourselves? Send it in for repair? Buy a used one? Buy something else? Interested in y'all's thoughts.
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Click to collapse
I got my replacement glass/digitizer for $20.
Just be careful to document all your steps if you do it yourself, as I forgot to put the pieces for the capacitive lights back in.
So my wife's brand new G was in the stroller today on a walk with the baby and when the stroller got closed up it fell out onto concrete from like 1-2 feet max. Go figure, the screen now has a giant crack diagonally across it and most of the screen no longer functions, and whats worse is it's the bottom part, making it un-usable. Arrgghhhh. Anyway, she literally just got it and hadn't gotten around to getting a case. We can still get the insurance but the deductible is $200 that we do not even come close to having.
My question is, does anyone have any suggestions? Anyone have any experience replacing the screen on this thing? I saw a tear down guide to open it up, but no idea on what to do with the screen. Anyone know of someone that replaces a screen and how much that would cost? Anyone have any other advice or a suggestion on what we can do to minimize cost as much as possible? I finally got her to switch from iphone land once hers broke, so im determined to try and make android work if at all possible.
Thanks in advance all, i appreciate any help or adivice.
Good luck, man. I'm not aware of any reasonably priced screens and digitizers. You'd have to replace them both because A) they're glued together and B) they're both broken. Hopefully a good ebay seller has popped up since the last time someone tried to replace their screen. If you live in or near a big enough city you can probably find a cellphone shop that can fix it for less than the insurance deductible, if they can get the parts.
Sent via LG E970 SlickROM v6
Something Creative said:
So my wife's brand new G was in the stroller today on a walk with the baby and when the stroller got closed up it fell out onto concrete from like 1-2 feet max. Go figure, the screen now has a giant crack diagonally across it and most of the screen no longer functions, and whats worse is it's the bottom part, making it un-usable. Arrgghhhh. Anyway, she literally just got it and hadn't gotten around to getting a case. We can still get the insurance but the deductible is $200 that we do not even come close to having.
My question is, does anyone have any suggestions? Anyone have any experience replacing the screen on this thing? I saw a tear down guide to open it up, but no idea on what to do with the screen. Anyone know of someone that replaces a screen and how much that would cost? Anyone have any other advice or a suggestion on what we can do to minimize cost as much as possible? I finally got her to switch from iphone land once hers broke, so im determined to try and make android work if at all possible.
Thanks in advance all, i appreciate any help or adivice.
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Click to collapse
Try calling these guys. Maybe one in your area if you look at cities at bottom of page
http://www.ubreakifix.com/lg-repair/lg-optimus-g-repair
Thanks for the responses guys. Looks like it would be around 165-180 to get the stupid thing fixed and 200 to get a new one. Thinking of getting a new one for the 200 and selling it as i think i could get 300-350 for it, then using the difference to get something else. ****ty, but that's life. Thanks again for taking the time to respond and offer suggestions.
Something Creative said:
So my wife's brand new G was in the stroller today on a walk with the baby and when the stroller got closed up it fell out onto concrete from like 1-2 feet max. Go figure, the screen now has a giant crack diagonally across it and most of the screen no longer functions, and whats worse is it's the bottom part, making it un-usable. Arrgghhhh. Anyway, she literally just got it and hadn't gotten around to getting a case. We can still get the insurance but the deductible is $200 that we do not even come close to having.
My question is, does anyone have any suggestions? Anyone have any experience replacing the screen on this thing? I saw a tear down guide to open it up, but no idea on what to do with the screen. Anyone know of someone that replaces a screen and how much that would cost? Anyone have any other advice or a suggestion on what we can do to minimize cost as much as possible? I finally got her to switch from iphone land once hers broke, so im determined to try and make android work if at all possible.
Thanks in advance all, i appreciate any help or adivice.
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Click to collapse
I'd look into a square trade warranty, that's what I have and the same thing happened to mine. Its $99 for the insurance and the deductible is only $25. They'll either send you a new phone or pay for repair. They sent me a brand new one from amazon and I got 2 days after filing the claim.
Also when you make an insurance claim through AT&T they want the broken phone back
I checked out Square Trade this morning and it looks like the deductible is now 100 and you either have to do a two year deal at 7 per month or 125 for the two years, so it would end up being more expensive than just dealing with the ATT option, not factoring in the warranty over the two years.
@gunnyman- Wouldn't every warranty option make you give them the broken phone? Seems like if not, you would be able to just file fake claims as often as they permit them and repeatedly sell a new product for a gain.
Something Creative said:
I checked out Square Trade this morning and it looks like the deductible is now 100 and you either have to do a two year deal at 7 per month or 125 for the two years, so it would end up being more expensive than just dealing with the ATT option, not factoring in the warranty over the two years.
@gunnyman- Wouldn't every warranty option make you give them the broken phone? Seems like if not, you would be able to just file fake claims as often as they permit them and repeatedly sell a new product for a gain.
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Yes of course I was half asleep when I read what you wrote about selling a phone. I read it as selling the broken one.
I got a screen off ebay for 86.77 with free shipping, I was gonna put a link but I dont have enough posts here on xda but if you copy and paste the following in ebay it should be the first listing you see:
New ASSEMBLY LCD Display Screen+Touch Screen Digitizer For LG Optimus G E970
It did take a couple of weeks to get to me being it's from china. I must say that I was pleasantly suprised with the quality of the screen :laugh: (at least the one I got) with the added bonus of it not having the lg logo. The guy that did the teardown post said it looked hard to take of the screen but it's actually not, just pop off the two ribbon connectors (one is for the digitizer, the other is for the LCD) then you just have to do some prying on the screen since its glued on, and once you get it off you pull the two connector through this slot that they have to pass through. Once you get it out you'll see how easy it is to put the new one on. And instead of glue I just used two sided tape around the edges of the screen. Been using it for two weeks with no problems. Hope this helps.
*EDIT* Forgot a step, you should heat up the broken screen with a blow dryer or heat gun to soften the glue before prying it off, It shouldn't be so hot that it's hard to handle though.
Something Creative said:
I checked out Square Trade this morning and it looks like the deductible is now 100 and you either have to do a two year deal at 7 per month or 125 for the two years, so it would end up being more expensive than just dealing with the ATT option, not factoring in the warranty over the two years.
@gunnyman- Wouldn't every warranty option make you give them the broken phone? Seems like if not, you would be able to just file fake claims as often as they permit them and repeatedly sell a new product for a gain.
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Damn, that sucks. Glad i got it when i did then. Sorry about your wifes OG though, hope everything works out.
Something Creative said:
I checked out Square Trade this morning and it looks like the deductible is now 100 and you either have to do a two year deal at 7 per month or 125 for the two years, so it would end up being more expensive than just dealing with the ATT option, not factoring in the warranty over the two years.
@gunnyman- Wouldn't every warranty option make you give them the broken phone? Seems like if not, you would be able to just file fake claims as often as they permit them and repeatedly sell a new product for a gain.
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Click to collapse
Got a random code off google and it was $95 for 2 years with a $99 deductible ($194 total for 1 claim over 2 years).
Better than att $7/mo plus $199 per claim ($369 total for 1 claim over 2 years)
Hey, so I cracked my One X+ screen quite badly, it fell on it's side on a wood floor, and it cracked.
Thing is, this isn't a normal crack, if I put it in my pocket, I end up with pieces of glass everywhere, and if I use it, my fingers get cut and bleed, so I can't use it right now.
I am not a handy guy myself, so I won't even try fixing it, I've been checking out some places, they seem decent, but they mostly do iPhone repairs. One of them quoted me $150, and another $130
The $150 has a 5-star yelp rating, but then again, iPhone screens (from what I know) are fairly easy to replace
I'm so pissed at myself, because I never wanted to use a case, as the phone is really sexy and feels good.
I e-mailed corning for the gorilla glass damage, which was weird, and they said that they will pay me $200 for the phone and they will (obviously) keep it for research (Probably replace the screen and sell it?)
I'm so worried, because after reading around, it seems that HTC One X screens never end up looking good, and I can imagine that being worse for the X+, as it is a bit more rare.
The screen is cracked on the side, and those cracks extend all the way to the other side of the phone, but on the left side, the glass is just destroyed.
Will post pics later
Wow, that sucks bud. I broke the screen on my SGSII last year and just chucked it and bought a phone on E-bay.
I replaced the screen on an I-pod and it was pretty simple. I did a lot of research before I did it and it turned out good.
I don't know what to tell you as far as replacement. If you got $200.00 for the broken one and could find one on E-bay for $450.00, you would have a replacement for $250.00. Just a thought.
Best of luck and post some picks when you can.
Steve
Yeah, I'm mostly discarding that option. I do wonder if its actually possible for the phone to end up decently after one of these repairs
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theproftw said:
Yeah, I'm mostly discarding that option. I do wonder if its actually possible for the phone to end up decently after one of these repairs
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I spose if you found someone qualified to do the repair, it should be like new when it's done. Be sure they use a good quality screen and digitizer for the repair. Should even consider using a direct HTC replacement. Of course that will up your cost.
I spose it depends on what you are willing to do for your phone. How bad do you want your HOX+ back??
I would just send it to HTC, cost me 180 british pounds, the good side is that you will get a new unibody, and a full service on the insides of the phone. I think its well worth it, and it keeps your warranty in play.
boe323 said:
I would just send it to HTC, cost me 180 british pounds, the good side is that you will get a new unibody, and a full service on the insides of the phone. I think its well worth it, and it keeps your warranty in play.
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I don't care much about the warranty, if it dies I'll replace it, thing is, I can get upto $150, since I'm a high school kid, and (this is serious!) my parents said that if I break my phone, they're not replacing my phone in the next 2 years.
So they don't know.
stevespens said:
I spose if you found someone qualified to do the repair, it should be like new when it's done. Be sure they use a good quality screen and digitizer for the repair. Should even consider using a direct HTC replacement. Of course that will up your cost.
I spose it depends on what you are willing to do for your phone. How bad do you want your HOX+ back??
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Click to collapse
I ain't got that much cash, and I need it this week and can't do it via mail, so prolly not happening
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Actually the one x and one x plua use the same screen/digitizer and you have to pry the back of it off and disconnect it all if you really want that phone to work and keep any bit of warrenty send it to htc if not bring it to a repair shop
Sent from my HTC One X+ using xda premium
They sell kits on e bay with instructions and ideo instructions on you tube invest in an otter box it dosent add too much bulk and its a bargain ive seen people drop their phones 35 feet when i worked in chemical plants otter boxes on had a gash in it from tumbling down insulation bouncing off pipes and hitting concrete foundations phone was 100%fine
http://www.dealsishop.com/htc-one-x...acement.html?gclid=CNr_4uCAq7gCFZRj7AodeWQAIQ
http://www.dealsishop.com/htc-case-opening-tool-kit.html
Sent from my HTC One X+ using xda premium
The One X and One X + are definitely a difficult replacement. You need to FULLY clean up the old adhesive and take your time or you will get bad results. You also need to use the right adhesives to get good results. It would cost about $10 to $15 to get a role of adhesive you could use (trimming needed in tight areas) that would do about 50 phones.
Take your time and be thorough. Also be REALLY carefull with all the flex cables or you will be screwed when you put it back together.
I have fixed about 25 of the One X and one One X+ and its a minimum of 1.5 hours of work for me now and I know exactly what to do.
Thread has been closed as there is another cracked screen thread currently open. Duplicate threads are not allowed