Just wondering if anyone has orderd from ChitterChatter on tmobile and recieved there SGS2 yet?
Mine was meant to be here over a week ago but has been put back and delayed 3 times now,,,, grrr :0(
Mine has also been delayed. It's mostly annoying because they said they would have it for last Tuesday, which never happened. Then they said they'd call back when they have it in stock to send.
They called back today, still none in stock. I've paid £60 for the phone, so I may try and get compensated for it. At no point did they tell me that it was a pre-order.
Same here. Upgraded to SGS2 on Sunday and was told that the phone would be in stock on Tuesday. Called them on Wednesday to be told a new date Thursday-Friday. Yesterday they told me a tale of the Japanese earthquake and how it affected SGS2 shipments and said that they would probably get hold of teh stock next week Tuesday-Wednesday. Though I am not holding my breath. What about other retailers/operators? Have people started getting SGS2 somewhere? I popped in a CPW shop but they did not have it either.
Ordered mine last Sunday and said it would be with me by Wednesday. Didnt turn up so i phoned them and they tried to fob me off saying that i had just been left a voice mail by one of there colleagues which i hadnt. Couldnt tell me when the stock was due to arrive so i sent them a snotty email saying how unhappy i was with it and that i needed the phone for work by today and they phoned me back 10 mins later and i now have the phone sitting on my desk.
Same situation for most vendors .
The early bird got the SGS2 .
jje
poults said:
Ordered mine last Sunday and said it would be with me by Wednesday. Didnt turn up so i phoned them and they tried to fob me off saying that i had just been left a voice mail by one of there colleagues which i hadnt. Couldnt tell me when the stock was due to arrive so i sent them a snotty email saying how unhappy i was with it and that i needed the phone for work by today and they phoned me back 10 mins later and i now have the phone sitting on my desk.
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nice 1..... on the strength of that i gave em a ring (politely) informing them as i had been expecting my new phone over a week ago i had already sold my desire HD and was now borring a phone as i needed it desperatly for work,,,
She went away and gave me a ring 15 mins later... phone will be with me tomorow morning AM delivery,,
Result!
they even threw in a load of freebies to compensate me for the delay
i shant sleep tonight... lol
So in the morning I finally get to get my Note. I'll be upgrading from an HTC Inspire. Couple of strange things to note, and a question.
I read that the Note was suppose to go public on the 18th, So I decided to call my local AT&T store and see if they had it in stock. She said yep, but they were not allowed to sell them until the 20th. After hanging up with the store, I go online and AT&T still had it listed under pre-order, but when I added it to my cart, it said it would ship the 16th, which really confused me. I decided to go in the morning to the store and just get it and skip the delay.
Question: Coming from the HTC Inspire, What would you guys recommend I do to the phone upon getting it? I guess root is obvious, what else?
Thanks!
Edit: I just realized I joined a year ago when I got the Inspire, I am a tech junky I admit it...
So since yesterday I spotted an little dust part under mine HTC Evo 3D.
http://img526.imageshack.us/img526/4341/dsc05407c.jpg
And today I went to the store where I bought it. MediaMarkt Herzogenrath in Germany.
After a long discussion about giving me a new one they said no, they don't do that, so it needed go for warranty and I got get an borrow phone, but it was just one to call with.
So after they where taking it in for warranty I decided to wait with as it can take 2 to 3 weeks till I got it back. In fact there is almost nothing wrong with this HTC Evo 3D, only if its nice weather like today then outside I can see this dust part clearly under the display and that annoys me.
So I did two things after I came back from MediaMarkt Herzogenrath Germany, the first thing I did is put it for sale and if I sell it decide later if I would get an new Evo 3D or wait for HTC One X.
But just now I also contacted HTC and tell about the problem I have. As I think it really unacceptable for me, the phone is just two weeks old and I suddenly spot one dust under the display.
I put it one sale because I feel that is maybe easier then using the warranty.If some people from Germany could explain about mine rights in the MediaMarkt that would be cool to, as I just apply the Europe rights and that means they have to send it for warranty and give me 2 years warranty what they do.
Also its s-offed, should I lock the bootloader if it would go for warranty. I could live with it, but its still annoying on the moment, I don't see it inside and past two weeks it wasnt sunny like yesterday and today so if it already was there then maybe that is reason I not saw it, but could also come there later.
Guess what I already found an buyer. I think I can better keep the money and buy an newer HTC, as the HTC One serie will be released soon.
I got my HTC One from AT&T about a week ago. And just this night, a stuck green pixel has shown up on the screen. Its the only one. I've tried the stuck pixel testing thing for 30 minutes to no avail. My device has an unlocked bootloader running CM10.1.
Should I just keep trying to fix it and hope it goes away? Or should I try to go to AT&T and get it exchanged and how they don't notice. I'm very upset about this since I always have bad luck with this type of stuff. I went through 3 tablets all with dead pixels until finally giving up on getting a tablet. I also returned a new laptop as a result of a few dead pixels. So I'm actually losing sleep since this JUST showed up a few hours ago and now I can't stop noticing it.
definitely should return it back to stock using the stock RUU and return. Thats a manufacturer defect and they WILL notice.
Good Luck man
I just got my phone in the mail 3 days ago and upon turning it on it had a green stuck pixel too. However I'm kind of willing to just keep it because it took forever to get to me in the mail and it's the best phone I ever used haha. Does AT&T stores accept exchanges if I ordered the phone thru AT&T website? Or would they make me send it back in the mail?
Sent from my HTC One using Tapatalk 4 Beta
amaroth said:
I just got my phone in the mail 3 days ago and upon turning it on it had a green stuck pixel too. However I'm kind of willing to just keep it because it took forever to get to me in the mail and it's the best phone I ever used haha. Does AT&T stores accept exchanges if I ordered the phone thru AT&T website? Or would they make me send it back in the mail?
Sent from my HTC One using Tapatalk 4 Beta
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Go to a Corporate AT&T store and they should take care of it.
Sent from the "ONE" phone for me
This is my third HTC phone. My first was a Google Nexus One, second was the One X, and then this beauty the HTC One Developer edition. Unfortunately my problems started a couple of months after I bought the phone.
The earpiece speaker stopped working. If I wanted to hear anybody, then I had to switch it to speakerphone. Inconvenient most of the time. I called customer service to see if techsupport would have any suggestions. That was futile. Reset was all that they could suggest, which had been done days earlier. I messed around with it for a few weeks trying to see if I could resolve the problem via software/firmware. I didn't want to send it in; I was going to be without a good smartphone as my One X was in pieces waiting for a new screen. I finally broke down and mailed it back.
They received it on a Monday, but didn't start work on it until Thursday. I got that phone back just over two weeks after I had sent it in. I wasn't impressed so far, but was happy to have my phone back. In the middle of my second call, the earpiece speaker stopped working again. I called customer support and suggested that I would like to have my phone replaced this time. Outright refusal. Had to be sent in for service again. I sent it in almost right away this time. After a week had gone by with no update, I called customer support to see what the
status was. Waiting for parts. I asked how long that might take. No answer for me. At this point I am already pissed with HTC customer disservice. Another 5 days go by, and I call again.
Phone is repaired, just has to go through testing, should be shipping out tomorrow (Thursday). Tomorrow comes and goes, but now it shows up on the tracking website. A good sign, thinks I. Unfortunately the tracking number shows zipcode required. I call customer service again (number is now programmed in my speed dial) and they explain that they need to check my address. Everything is the same as it was when I bought my phone, and when it was sent in the last time for service. They promise that it will ship that day (Friday - two weeks after I sent it in). Monday comes and goes with no tracking number. Call customer service again. They have to check with the repair facility that it was shipped, and they assure me that it was. Hang up. One hour later I get my tracking number. Phone is going out 4 days after they said it had shipped.
I can tolerate a lot in customer service, but I will not tolerate being lied to. HTC has lost my business permanently. And not just mine. Just weaning my wife off of a blackberry.Two months ago I would have recommended the One. Now, probably the Nexus 5 or else the MotoX. And anybody who asks for information on what phone to buy will be told in no uncertain terms what my opinion of the company is. No surprise that they are in the financial situation that they are. I am sending the same letter to the president but I don't expect it to resolve anything. Just wanted to rant a bit, and make sure that the information is out there.
HTC customer service is awful
Yes, I agree with you. Personally, I think the phone is fantastic, but I will not buy HTC again just for their customer service. My phone screen cracked when I had the phone in my pocket... it was my fault, you should never have a phone in your pocket I sent the phone for repair, knowing that I was going to need to pay them to fix it. When I got the quote, the said that they needed to change the board and the case, since my phone was rooted what does that have anything to do with the cracked screen? The total repair was $300. I decided to pay to get it replace by my insurance $200 and get the warranty from the insurance company.
Good Customer Service
My HTC One At&t has a dead pixel in the screen... i just went to AT&T device support and they have tested the phone and gave me a new phone with in 30 min.. Geez i haven't faced such a hassles....
jurassicjockey said:
This is my third HTC phone. My first was a Google Nexus One, second was the One X, and then this beauty the HTC One Developer edition. Unfortunately my problems started a couple of months after I bought the phone.
The earpiece speaker stopped working. If I wanted to hear anybody, then I had to switch it to speakerphone. Inconvenient most of the time. I called customer service to see if techsupport would have any suggestions. That was futile. Reset was all that they could suggest, which had been done days earlier. I messed around with it for a few weeks trying to see if I could resolve the problem via software/firmware. I didn't want to send it in; I was going to be without a good smartphone as my One X was in pieces waiting for a new screen. I finally broke down and mailed it back.
They received it on a Monday, but didn't start work on it until Thursday. I got that phone back just over two weeks after I had sent it in. I wasn't impressed so far, but was happy to have my phone back. In the middle of my second call, the earpiece speaker stopped working again. I called customer support and suggested that I would like to have my phone replaced this time. Outright refusal. Had to be sent in for service again. I sent it in almost right away this time. After a week had gone by with no update, I called customer support to see what the
status was. Waiting for parts. I asked how long that might take. No answer for me. At this point I am already pissed with HTC customer disservice. Another 5 days go by, and I call again.
Phone is repaired, just has to go through testing, should be shipping out tomorrow (Thursday). Tomorrow comes and goes, but now it shows up on the tracking website. A good sign, thinks I. Unfortunately the tracking number shows zipcode required. I call customer service again (number is now programmed in my speed dial) and they explain that they need to check my address. Everything is the same as it was when I bought my phone, and when it was sent in the last time for service. They promise that it will ship that day (Friday - two weeks after I sent it in). Monday comes and goes with no tracking number. Call customer service again. They have to check with the repair facility that it was shipped, and they assure me that it was. Hang up. One hour later I get my tracking number. Phone is going out 4 days after they said it had shipped.
I can tolerate a lot in customer service, but I will not tolerate being lied to. HTC has lost my business permanently. And not just mine. Just weaning my wife off of a blackberry.Two months ago I would have recommended the One. Now, probably the Nexus 5 or else the MotoX. And anybody who asks for information on what phone to buy will be told in no uncertain terms what my opinion of the company is. No surprise that they are in the financial situation that they are. I am sending the same letter to the president but I don't expect it to resolve anything. Just wanted to rant a bit, and make sure that the information is out there.
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In this day and age customer service is what makes or breaks a company. Its the truth. You are starting to see companies with great customer service excel. Amazon.com has GREAT service and they are destroying in online sales.
I think it's the HTC repair people that are the problem. At least you got your phone back. I hope they fixed it finally. It seems like HTC doesn't want to spend money to repair phones that are defective. You shouldn't have had to send it in twice.
Sent from my HTC One using xda app-developers app
I agree that it's the repair facility that is the problem. My camera took a dump on my evo 4g lte. Sent it in. Took a month before anything. Was waiting for parts, then in testing, then nothing. I found the CEOs email address and emailed him. He read it I believe, sent it to his assistant, and 3 days later they sent me a new evo. Overnight shipping. Outside of the repair shop, they made good by me.
Sent from my HTC One using xda app-developers app
jagadeeps said:
My HTC One At&t has a dead pixel in the screen... i just went to AT&T device support and they have tested the phone and gave me a new phone with in 30 min.. Geez i haven't faced such a hassles....
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Exactly.. ATT Device support centers (totally different from their retail stores) is the way to go ANYtime.. Took my phone in due to purple camera after I first received it. Swapped it out for a new, properly functioning, one and I was out of the store in 30mins.best experience ever.. Stay away from htc service, if you have att it's truly uneccesary, except maybe in very extreme cases. I'm an HTC fan for life and will remain so.
I dare you to find customer service with ANY product this day and age that is a pleasurable experience..
*S¡gned
Well it just gets better. Phone came in this week while I was away for a few days. Finally got a chance to check it out today. Went to install CleanRom and noticed some weird issues with trying to load it. I got looking at the phone and realized that instead of my 64gb Dev phone that I purchased, they had returned a 32gb non-Dev phone. If only they were just inept...
mrrick said:
Exactly.. ATT Device support centers (totally different from their retail stores) is the way to go ANYtime.. Took my phone in due to purple camera after I first received it. Swapped it out for a new, properly functioning, one and I was out of the store in 30mins.best experience ever.. Stay away from htc service, if you have att it's truly uneccesary, except maybe in very extreme cases. I'm an HTC fan for life and will remain so.
I dare you to find customer service with ANY product this day and age that is a pleasurable experience..
*S¡gned
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I have found quite a bit actually. XO Skins has wonderful customer support, I told them I had a crease In my screen protector and they sent me a whole new kit the same day free of charge.
Everybodies experience is always different. Ive sent my htc one x back twice to htc both times underwarranty and it was always fixed the same week I sent it and recieved it back both times the following week after I sent it. Phone was fully refurbished with a new case speaks and stickers both times and my bootloader was relocked and s-off. Best customer service I ever had. Definantly recommend htc to everyone I meet.
ImagioX1 said:
Everybodies experience is always different. Ive sent my htc one x back twice to htc both times underwarranty and it was always fixed the same week I sent it and recieved it back both times the following week after I sent it. Phone was fully refurbished with a new case speaks and stickers both times and my bootloader was relocked and s-off. Best customer service I ever had. Definantly recommend htc to everyone I meet.
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I wish that I could say the same. 3 days after having this escalated, I still have yet to hear from HTC what they are going to do about my phone. ON hold with them again. I've probably spent about 10 hours on the phone with them in the last 7-8 weeks as I try and get the functioning phone that I paid for.
jurassicjockey said:
I wish that I could say the same. 3 days after having this escalated, I still have yet to hear from HTC what they are going to do about my phone. ON hold with them again. I've probably spent about 10 hours on the phone with them in the last 7-8 weeks as I try and get the functioning phone that I paid for.
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Certain customer service centers may be worse than others. I think both times I sent my phone out it went to some place in Texas.
Sent from my HTC One using Xparent Red Tapatalk 2
What you all have to understand is that HTC support is actually a subcontractor that is contracted out to not only support HTC but other brands as well and they are region specific. When you call HTC they give you an address to ship the phone to that is simply an HTC certified repair facility. Unfortunately HTC has no control over that facility unless they receive many complaints. Then they can take away the service contract to that facility and move to another. Here in the Dallas area it was Celestica for a long time that did work for AT&T as well as RIM. They have since outsourced to Mexico and closed. I don't know who does most of the contract work now in this are. So if possible never deal with the manufacturer, instead deal with your provider and always buy the extended warranty which will cover damage that even you cause and will replace the phone for free, not repair it.
Just thought that I would post a followup. A fellow member here sent me a link with the email addresses of the upper execs of the company. I sent my first one to the head of US Operations, Jason Mackenzie. A week later after not hearing anything back, I sent one to Peter Chou. Within 24 hrs I received an email back from Mr Mackenzies office. In the meantime, I had hit a roadblock with escalations. Their computer showed that I had purchased a European model with 32 gb of ram, apparently the serial number was entered incorrectly. On the second repair they had replaced the mainboard, which resulted in my phone being returned to me the way that it was. Once Mr Mackenzie's office was involved, things started progressing, but it was still painfully slow. Received the proper phone on Friday. IF they are interested in survival, then their customer service needs to ratchet up several notches. I realize that every company makes mistakes, but the measure of customer service is how they rectify those mistakes. They failed several times in that department.
The good news is that I have a Nexus 5 on the way now.