Troubles with Whatsapp Call and Proximity Sensor in S6 Edge - Galaxy S6 Edge Q&A, Help & Troubleshooting

Hi guys,
I am using the S6 Edge (DBT version) with stock Rom. I recently upgraded to 6.0.1 and did a hard reset afterwards. When I first opened whatsapp and tried to make a call I noticed that the screen is always on. When I make a call using the regular phone app (Skype also works, If I remember correctly) the proximity sensor does its job.
My WA version is: 2.16.69
I don't know how to fix this. Can you guys please help me?
Kind Regards,
CombatWombat666
Update:
I did a soft- and a hardreset . Nothing changed. Proximity sensor is still not working with WhatsApp.
I wrote WA about it but did not get an answer, yet.
Any help?

bump

Dear god, I located the issue. It was due to the WhatsApp Beta which I was signed for. If anybody else experiences such issues, delete WA Beta and get yourself the ordinary version.

I have the same issue and was signed up for the beta. Opted out and then Uninstalled and reinstalled the regular version and yet have an issue! Any ideas?

I have the same issue tried uninstalling and reinstalling. WhatsApp version 2.16.95 I never subscribed to the beta service. Any luck anyone.

same problem here. In order to make screen off, I'm just pressing power button on call.

Facing the same problem on my Galaxy S6 with Marshmallow.
Nothing to do with Beta version, same issue on regular version of whatsapp as well.
I un-installed updates and reinstalled them again, reinitialized whatsapp and still no luck, the problem persists.
Any luck with finding the resolution?

same issue

houssam10001 said:
same issue
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Any update on this please? I am having the same problem, very annoying! My phone is rooted but since the problem exists on stock ROM as well I think it's connected to base directly. I have tried full factory reset of the phone with no luck.

Installing beta app ver. 2.16.189 seems to fix my proximity sensor issue during whatsapp call.
I'm at stock rom G925I.

I had the same problem with my g6 and solved it as follows: 1 uninstall whatsapp 2 do an update by power off and pressing the 3 bottons power, volumen up and menu at the same time and 3 reinstall the latest or beta whatsapp. That should solved it.

Related

SGS2 phone/dialer app issues

Does anyone ever have issues with the phone/dialer app?
If I try to call someone from contacts, I swipe on their name to the right and nothing happens, if I try again, I notice the contacts app has frozen OR I try to swipe again and nothing happens again. Eventually it might work after 2 or 3 goes.
Then I'll hang up after finally getting it to make the call and the phone immediately tries to make the calls I tried to make earlier... This happens fairly often but not all the time.
OR – (this happens rarely but does happen)
Phone rings, try to swipe the green answer thingo and it just bounces back to where it was, try to swipe/answer again nothing. I can't answer the call. Happened today, really pissed me off. Phone app crashed and refused to make a call after that for about a minute.
Sound familiar to anyone?
Using Android 2.3.5 Vodafone (Australia) stock unrooted.
Anyone?
Would love some help on this.
Yes I am facing the same issues as you.
A few observations:
problems exist on stock dialer app as well as third party dialer apps
It's an intermittent problem i.e. sometimes the problem shows and other times it does not
I was facing the same problem a couple months ago too, since i was running 2.3.3 so i had just upgraded to 2.3.6 and the problem had disappeared. But out of the blue it has again started now while i am running 2.3.6
Currently i am running on stock rom, cf rooted, latest modem.
Am looking for a permanent solution and will post a solution if i find one, in any case hope the official ICS release (due on the 15th) should solve the problem anyways.
Anyone else facing the same problem?
Updates
Usually clearing the cache and calvik cache does not help resolve the issue.
After posting the above post I had just created a ClockWork mod backup and Restored to the same. Dunno how but that resolved the issue, or to be exact, the issue did not surface for a couple days.
Today the issue actually became too much for me to be able to handle.
So I again cleared both cache and dalvik cache and then fixed permissions via CLockWork recovery menu.
Since then I am not facing the issue yet. Hope it works for you too.
(But this is just a preliminary observation and maybe the issue shall resurface with long term use)
p.s. really hoping that the impending ICS update will permanently fix said issue.

Pocophone making random calls

Hi guys,
Kind of new to pocophone but I'm experiencing something really strange that I haven't on any other phone I've had before. Here's the background..
I bought the phone as a gift for my mum and she absolutely loves it but she's told me the phone will randomly make a call itself. I didn't believe it until I saw it happen. She can be on the phone (having made or received a call legitimately) and the call will automatically be put on hold waiting for her to answer a call from another person. The issue is, that person hasn't called her so when she calls back, the person is confused. This can also happen when she isn't on the phone
I checked her call waiting options (turned off and on, neither makes a difference) and reset the phone to factory settings but still getting the same issue. We haven't set up Google assistant or anything similar so the calls wouldn't have been made my a voice command either.
It's really strange and I've looked on the Internet but can't find anything reported on it. The phone is running miui 10 and she is on virgin mobile. The phone is less than 2 weeks old.
Any help is much appreciated.
Vik
Haven't faced something similar. If I were in your shoes, I would 1. Factory reset everything, 2. flashed latest global stable miui ROM and 3. checked again if the same problem persists.
melodystyle2003 said:
Haven't faced something similar. If I were in your shoes, I would 1. Factory reset everything, 2. flashed latest global stable miui ROM and 3. checked again if the same problem persists.
Click to expand...
Click to collapse
Thanks @melodystyle2003. I've tried a factory reset on the phone. When the phone does a factory reset, would that not install the latest stable miui ROM? It installed miui 10 and when I checked for updates on the phone, it informed me that there were no more updates available
I think the problem is, proximity sensor. This used to happen to older family member.
About phone->MIUI version, which version does it use?
green. said:
I think the problem is, proximity sensor. This used to happen to older family member.
Click to expand...
Click to collapse
Thanks @green. Did you ever find a solution to that proximity sensor issue?
melodystyle2003 said:
About phone->MIUI version, which version does it use?
Click to expand...
Click to collapse
@melodystyle2003 here's the version information I see when I go to about phone : Miui Global 10.1. Stable. 10.1.3.0. ( PEJMIFI)
vikz.t said:
@melodystyle2003 here's the version information I see when I go to about phone : Miui Global 10.1. Stable. 10.1.3.0. ( PEJMIFI)
Click to expand...
Click to collapse
This is the latest stable version.
Install the google dialer, and force stop the default one. Also, try switching your network connection, like if it's on 3G, shift it to 2G or vice versa, for some time.
And if proximity sensor is the cause (as mentioned by another fellow member), you can check the sensor wake up time through BBS or similar app. Proximity sensor does appear in the sesnor column of BBS app. And going through the wakelock's data, you might also be able to detect any other possible cause.
Have you tried switching off the 'redial automatically' option in the dialer options? That seems to be your problem.
vikz.t said:
Thanks @green. Did you ever find a solution to that proximity sensor issue?
Click to expand...
Click to collapse
It's not the hardware fault. Old people tends to keep the phone slight upwards while speaking, the proximity sensor wakes the screen and by accidentally registers the touch. This usually happens and the accidentally put the call on hold, accepts the second call or the add new call. You can try using the phone for a day.
Old thread, but just wanted to add that we have the same issue with a Pocophone we use at work. When you put away the phone after a call, then at random times it calls the last person you talked to before the current call. Does it about 1 out of 40 calls and is 100% a phone firmware issue, not some old lady holding her phone wrong.

Voice Call Issue Oneplus 7T Pro

Hello,
I am currently having some issues with voice calls on my oneplus, I am writing this because maybe someone else had the same problem and has a solution for it.
The Problems is, that during calls, I dont hear the other Person for about ~10 seconds, or maybe more. This happens most of the times within the first half minute. When it happens I dont hear any voice but the other Person hearing my voice. Besides that the Stock Dialer App turns crazy. It freezes when I hang up or it doesnt hang up when I do so and keeps the call on the background and responds a couple of seconds later.
The weird thing is I have Zero '0' Issues with Whatsapp calls, or any other speaker issues, any other mic issues or anything that would come to mind. I already hard resetted my phone, cleared cache with advanced reboot, tryed the stock google dialer but having same issues with it.
Does anybody had or having same/similar issues with the Oneplus 7T Pro. (updates 10.0.7.HD01BA)
Thx for any help!
ertu54 said:
Hello,
I am currently having some issues with voice calls on my oneplus, I am writing this because maybe someone else had the same problem and has a solution for it.
The Problems is, that during calls, I dont hear the other Person for about ~10 seconds, or maybe more. This happens most of the times within the first half minute. When it happens I dont hear any voice but the other Person hearing my voice. Besides that the Stock Dialer App turns crazy. It freezes when I hang up or it doesnt hang up when I do so and keeps the call on the background and responds a couple of seconds later.
The weird thing is I have Zero '0' Issues with Whatsapp calls, or any other speaker issues, any other mic issues or anything that would come to mind. I already hard resetted my phone, cleared cache with advanced reboot, tryed the stock google dialer but having same issues with it.
Does anybody had or having same/similar issues with the Oneplus 7T Pro. (updates 10.0.7.HD01BA)
Thx for any help!
Click to expand...
Click to collapse
No issue here.is this problem arrived after updating?if yes then try factory resetting.still Not working? Try downgrading.
Sent from my HD1910 using Tapatalk
samrattt said:
No issue here.is this problem arrived after updating?if yes then try factory resetting.still Not working? Try downgrading.
Sent from my HD1910 using Tapatalk
Click to expand...
Click to collapse
Hey, I am actually not sure if it happened after updating to the latest version. But it might occoured after the update. I did a factory reset and cleaned cache, but still. I didnt thought about downgrading thanks I will try it and say if it helped.
samrattt said:
No issue here.is this problem arrived after updating?if yes then try factory resetting.still Not working? Try downgrading.
Sent from my HD1910 using Tapatalk
Click to expand...
Click to collapse
Hey, I was doing some research how to downgrade the firmware of my Oneplus, but couldn't find a way how to do it. Can you tell me how to do it?
Edit: Downgrading didnt helped. Downgraded to 10.0.5 and still the same problem ....
ertu54 said:
Hey, I was doing some research how to downgrade the firmware of my Oneplus, but couldn't find a way how to do it. Can you tell me how to do it?
Edit: Downgrading didnt helped. Downgraded to 10.0.5 and still the same problem ....
Click to expand...
Click to collapse
Check if it's your network

Screen lock issue during calls

Hi there,
I am facing screen lock issue during calls (phone, WhatsApp, Telegram, etc.) after updating from Android 10 to MIUI Global 12.1.1.0(RFNMIXM).
I have uploaded a video where you can see on the right phone screen is not locking even after a push of power button. The screen is turning off for a short time, and later it's turning on automatically. Is there any known solution for that? I haven't faced this before, and proximity sensor is working but not fully unfortunately.
Device: Xiaomi Mi Note 10 Lite
Only official and stable ROMs have been flashed via OTA, locked boatloader, no ROOT
DJouneyt said:
Hi there,
I am facing screen lock issue during calls (phone, WhatsApp, Telegram, etc.) after updating from Android 10 to MIUI Global 12.1.1.0(RFNMIXM).
I have uploaded a video where you can see on the right phone screen is not locking even after a push of power button. The screen is turning off for a short time, and later it's turning on automatically. Is there any known solution for that? I haven't faced this before, and proximity sensor is working but not fully unfortunately.
Device: Xiaomi Mi Note 10 Lite
Only official and stable ROMs have been flashed via OTA, locked boatloader, no ROOT
Click to expand...
Click to collapse
Hi,
I too upgraded from 12.0.3.0 to 12.1.1.0 Official MIUI Global, and I have the same issue.
I think it's some kind of bug, one of some bugs that came with Android 11 ROM.
I'm thinking of flashing xiaomi.eu ROM to see if the problem still occurs, but I still have to wait to unlock the bootloader.
Hello, here is an update on the issue. A member from another forum did factory reset several times, but without success. Actually, I was also thinking to do that. Later he responded that issue has been solved by disabling "always on display". I have tried it, but the issue was still there. And tried another solution shared, turning off "Show fingerprint icon when the screen is off" which worked fortunately. Later, I have seen that the issue was solved temporarily, and the first solution really works for me currently.
Interesting thing is that some users have not faced this, but some did have. We should somehow report this to MIUI.

Phone call issue with stock firmware

Hi,
I have an very extrange problem with last stock firmware ( 10.5.11.BE86AA) on my Nord N10 5G (model BE2029), when i receive a call, not show caller on screen (nothing appears, black screen), i need to scroll down notification bar and see who is calling and answer or end call. I use default phone app, no dialer app installed.
Any kind of help is welcome .
Thanks
This is one of many issues I had, and just posted my solution that fixed this issue as well. It also fixed the camera app, SMS receiving causing reboots, and a ton of other "Google app" related problems.
Solution: Constant Reboots Stock Oxygen OS 10.5.14BE86AA​
Sorry men, but i'm continuous with my issue on stock 10.5.14BE86AA.
Please, i don't understand your solution.
Regards
I have the same issue, please let me know if you resolve!
Reboot your phone.
Tried many times, even did a factory reset. Still occurs.
Ok, I solved it. And I feel very foolish. It was the case. Take the case off and it worked. @nosenose I hope that helps.
ianwatts said:
Ok, I solved it. And I feel very foolish. It was the case. Take the case off and it worked. @nosenose I hope that helps.
Click to expand...
Click to collapse
Hi, i have no case ;(

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