Hello,
I have a question about this, I had an LG G4 that had the Boot Loop error which occurred in the last week of January, long story short, has anyone had these problems with this new model? I know they' must have fixed this, but the biggest reason I'm asking this is the LG G5 Unlocked RS988 that is being sold here on Amazon.com:
http://www.amazon.com/LG-Unlocked-P...keywords=g5&qid=1463100037&ref_=sr_1_1&sr=8-1
So far has had a couple of reviews and two people have complained about the boot looping issue, I'm not sure if they're trolling or what, but I figured I'd speak to owners thus far since it's been over a month since it's been released. Really considering this as well as the HTC 10 and S7 Edge as my next device, thanks guys.
no troll.
I bought mine April 1st (Sprint LS992) and it started boot looping a few days ago and finally died completely. I sent it off to LG yesterday to be fixed.
blarg said:
no troll.
I bought mine April 1st (Sprint LS992) and it started boot looping a few days ago and finally died completely. I sent it off to LG yesterday to be fixed.
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Damn dude, this is insane.
When I had this happen to my G4 I was convinced they wouldn't allow this to happen again, this is concerning.
blarg said:
no troll.
I bought mine April 1st (Sprint LS992) and it started boot looping a few days ago and finally died completely. I sent it off to LG yesterday to be fixed.
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Really no troll ? I hope is it
DoKaTSuYa said:
Really no troll ? I hope is it
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I wish. they gave me "about 8-9 days" turn-around so good thing my rooted G3 is still working.
I actually really like my G5. It doesn't appear to be running much bloat and pretty much everything can be disabled through the OS so even though I havent been able to root it I haven't missed it much now that there's a new ad blocker that creates a local vpn for filtering. I like the screen size more than the G3. Only reason I got it was the screen on my G3 cracked somehow (although the glass screen protector over it did not ). The G5 screen is REALLY easy to replace and I liked that too...although it looks like now, you can buy a new G3 screen already installed in a new frame so all you have to do is move the electronics to a new phone body which you can buy on Amazon for about $60... I like both phones but if the screen on my G3 didn't crack (and the G3 is rootable) I probably wouldn't have bothered with a G5.
blarg said:
I wish. they gave me "about 8-9 days" turn-around so good thing my rooted G3 is still working.
I actually really like my G5. It doesn't appear to be running much bloat and pretty much everything can be disabled through the OS so even though I havent been able to root it I haven't missed it much now that there's a new ad blocker that creates a local vpn for filtering. I like the screen size more than the G3. Only reason I got it was the screen on my G3 cracked somehow (although the glass screen protector over it did not ). The G5 screen is REALLY easy to replace and I liked that too...although it looks like now, you can buy a new G3 screen already installed in a new frame so all you have to do is move the electronics to a new phone body which you can buy on Amazon for about $60... I like both phones but if the screen on my G3 didn't crack (and the G3 is rootable) I probably wouldn't have bothered with a G5.
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Did you notice any overheating before the boot looping occurred?
That's what started happening to me with the G4 prior to it Boot Looping.
Illmatic662 said:
Did you notice any overheating before the boot looping occurred?
That's what started happening to me with the G4 prior to it Boot Looping.
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Nope. Not even warm. Just hung and started rebooting. Then kept hanging in different stages of rebooting - sometimes it would come all the way up into home screen, other times it would get to asking me for my password during boot, and sometimes it would hang on the Sprint logo. There didn't seem to be any rhyme or reason to it. First time it happened after 6 or 7 reboots it just finished booting and worked normally after. Several hours later same exact behavior except this time the last time screen went dark as if it was starting another reboot and never came back. Tried pulling battery, pulling sim card/SD card, and even the spare battery that was fully charged - no signs of life since.
LG got it today so we'll see.
blarg said:
Nope. Not even warm. Just hung and started rebooting. Then kept hanging in different stages of rebooting - sometimes it would come all the way up into home screen, other times it would get to asking me for my password during boot, and sometimes it would hang on the Sprint logo. There didn't seem to be any rhyme or reason to it. First time it happened after 6 or 7 reboots it just finished booting and worked normally after. Several hours later same exact behavior except this time the last time screen went dark as if it was starting another reboot and never came back. Tried pulling battery, pulling sim card/SD card, and even the spare battery that was fully charged - no signs of life since.
LG got it today so we'll see.
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Your experience mirrors mine. I had this happen to me last night in exactly the same way. I've opened a case with AT&T and they're sending me a warranty replacement.
bhyurf said:
Your experience mirrors mine. I had this happen to me last night in exactly the same way. I've opened a case with AT&T and they're sending me a warranty replacement.
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Wow, a lot of people now are starting to show up about this, I saw two posts this morning it makes me hesitant to pick this up now.
I'm starting to wonder if this boot looping issue could be associated with LG's software?
Illmatic662 said:
Wow, a lot of people now are starting to show up about this, I saw two posts this morning it makes me hesitant to pick this up now.
I'm starting to wonder if this boot looping issue could be associated with LG's software?
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I'm currently under the impression that this is a hardware issue. I've never had a software problem cause my phone to become completely unresponsive like this. It doesn't even react to being plugged in to charge (no charging LED comes on, display stays completely off).
bhyurf said:
I'm currently under the impression that this is a hardware issue. I've never had a software problem cause my phone to become completely unresponsive like this. It doesn't even react to being plugged in to charge (no charging LED comes on, display stays completely off).
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The thing is, this happened on the G3 (not much) the G4 (Prominently) and now on the G5. I can't see it being a hardware issue since all of these phones from a hardware perspective are all different from one another. I'm just wondering if it's some type of glitch in LG's UI or something. If it is hardware related maybe it's related to cooling? It's tough to say for sure, until someone really investigates this.
And yet this is hardly a widespread issue, and only seems to affect the US variants
Illmatic662 said:
The thing is, this happened on the G3 (not much) the G4 (Prominently) and now on the G5. I can't see it being a hardware issue since all of these phones from a hardware perspective are all different from one another. I'm just wondering if it's some type of glitch in LG's UI or something. If it is hardware related maybe it's related to cooling? It's tough to say for sure, until someone really investigates this.
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These phones are much more similar in hardware than they are in software. In fact, if you google around a bit about the G4 bootloop issue, you'll find that LG admitted it was a hardware fault with the phone that caused it (I would link directly, but I don't have a high enough post count).
If my phone had any sign of life, I would potentially agree with you, but UI glitches don't hard brick phones.
My wife had an LG G5 and she updated about 22 apps from the Play Store and after the fact the phone kept rebooting. They said they would send another one brand new to replace it.
I spoke with LG and they said that in their opinion one of those apps may have been corrupt and cost the phone to get you in to reboot however I did a factory reset and the issue still prevailed. So we just sent it back to T-Mobile and they sent her a brand new one since it was still within the return policy.
Other than that issue we both have brand new LG G5 that have had nothing but a great experience with these phones.
bhyurf said:
These phones are much more similar in hardware than they are in software. In fact, if you google around a bit about the G4 bootloop issue, you'll find that LG admitted it was a hardware fault with the phone that caused it (I would link directly, but I don't have a high enough post count).
If my phone had any sign of life, I would potentially agree with you, but UI glitches don't hard brick phones.
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Oh trust me, I know about LG admitting those faults. I got royally screwed with my unlocked H815 which LG wouldn't honor since it was an international variant (Hence why I was looking at the LG G5 RS988). I didn't care that much because I realized I took a risk with the H815 and well, that's life you can't always win. I mean I did notice pretty crazy overheating prior to the phone Boot Looping but if this is happening within the first month is concerning.
@igotroot a corrupt app was what I originally thought as well, but I had only big name or well known apps. Glad to hear overall you're enjoying it, this is a great device.
blarg said:
I wish. they gave me "about 8-9 days" turn-around so good thing my rooted G3 is still working.
I actually really like my G5. It doesn't appear to be running much bloat and pretty much everything can be disabled through the OS so even though I havent been able to root it I haven't missed it much now that there's a new ad blocker that creates a local vpn for filtering. I like the screen size more than the G3. Only reason I got it was the screen on my G3 cracked somehow (although the glass screen protector over it did not ). The G5 screen is REALLY easy to replace and I liked that too...although it looks like now, you can buy a new G3 screen already installed in a new frame so all you have to do is move the electronics to a new phone body which you can buy on Amazon for about $60... I like both phones but if the screen on my G3 didn't crack (and the G3 is rootable) I probably wouldn't have bothered with a G5.
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I had the same issue with Sprint LG G5. I bought it in April 13 the from Best Buy. It started to reboot 3 times at first and got real hot before it started rebooting. I took it to Sprint repair center where they suggested to do a factory reset. I told them I can do that. But before I was able to do a factory reset, it finally died. Sprint didn't want to replace the phone since I didn't have insurance. I might have to send it to LG for warranty repair which will take 9 business days. Do not buy the LG G5..
I had the same problem on my H850 (International Version), he went into service after sale yesterday.
Wow. After my G4 issues, I vowed never to go back to LG but with HTC taking their sweet time for a full release of the 10 and not wanting the GS7 (I don't like AMOLED and I've heard horror stories of random camera glass breakage and general fragileness of the glass phone) I thought I'd contemplate a G5. Completely out of the question now.
I'll wait a bit longer for the HTC 10.
Sammae7 said:
Wow. After my G4 issues, I vowed never to go back to LG but with HTC taking their sweet time for a full release of the 10 and not wanting the GS7 (I don't like AMOLED and I've heard horror stories of random camera glass breakage and general fragileness of the glass phone) I thought I'd contemplate a G5. Completely out of the question now.
I'll wait a bit longer for the HTC 10.
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I love my G5 and have no issues with it. It's the fastest phone I've ever used, the camera is awesome, and a removable battery and SD are a must for me. This phone has so far been a very quick and reliable phone.
And the reason I got it was because I could not stand my G4 and all the problems that thing had.
H850... Absolutely zero problems. Amazing phone but I will admit, that based on XDA reports, there have been a lot of variance in build quality amongst US carrier builds in particular...
Related
This weekend I upgraded to the Photon 4G for $99 at Best Buy (gotta love Labour day weekend offers).
I'm moving from an HTC Evo 4G. The first problem is the worst. Since picking up the Photon 4G I have had to pull the battery 5 times as the phone refuses to wake... With the HTC if I had an issue I could reboot by holding down the power and volume button, but the Photon doesn't seem to have this feature, so I'm forced to remove the back cover and pull the battery...
I don't seem to be able to re-create the issue. Its just happens without notice... Anyone else having this issue? Is their an easier way to coax the phone back to life rather than pulling the battery?
The second issue is the screen. Every single review I have read has said that the screen is a Photon 4G strong point... I'm not convinced... Yes it is bright and vivid, but I seem to have an annoying grey criss cross pattern all over the screen. I'm not sure if its my eye's (the GF says she can see it too) but I was expecting the screen to look better than both my EVO and Xoom... This annoying grey criss cross gauze (especially visible on white backgrounds) is disappointing..
What do others think? Colour gradients also appear to band very easily, rather than being smooth.. I'm not sure if this is a result of compression in pictures tho...
Other than that, I am happy with the phone. Big improvement over the EVO 4G i had befor, just a screen I have to get used too, and this un-responsive issue to fix...
Oh, and having to get used to Motorola's Android button layout and Standard Android icon changes is a little painful at times...
Swap out for new one for wake problem. Turn brightness down to 30 percent and screen is fine. Had all top HTC phones and this beats all.....keep this phone....
Sent from my MB855 using XDA App
I get that sometimes, but fail to replicate at the store. Store employees will only recommend to wipe the phone.
The pentiles pixelation is only noticeable when your face is extremely close to screen. Its a cell phone not a tv display lol, stop holding it so close and you'll be fine! Im on my first phone with no issues yet; just to be on the safe side i would swap for a new device.
Pihrana said:
This weekend I upgraded to the Photon 4G for $99 at Best Buy (gotta love Labour day weekend offers).
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Actually, the sale has been going on for close to 3 weeks now. Sorry you are having issues, have you tried a factory reset then not install any apps (or not many) for a couple days to see if it was one of them?
An opinion......
I try to avoid the Sprint stores as much as possible. There are some knowledgeable reps out there but it is a small percentage. Most of them don't know much about the devices. Call the Sprint support number first and try troubleshooting with them. In my experience, they are better at going the distance to make the customer happy than the peeps in the stores especially if you keep on them about it.
Sounds like a swap out is needed. Good luck.
Go back to BB and try to swap it out for another one. Had my photon for about 3 weeks now and never had this issue
I have to agree it sounds like a hardware issue and merits a swap. I've had the photon 2 1/2 weeks and have only had to pull the battery once.
Mine has been freezing and needing a battery pull every day. I went through Sprint VIA phone and they sent me to the store. The Technician actually researched it and it is a know software issue that will be fixed when the next OTA software update is released. I went from the silent call issues to my phone turning off/freezing and I don't even know that its not working. Not happy at all right now
I've just got back from Best buy after my phone refused to wake up again for the second time today.... I let them try and get it turned back on again which they couldn't do without pulling the battery... Either way they immediately confirmed they'd swap it out. Until she went to pull one and realised they are all out
My replacement arrives Friday when they get restocked.... Best Buy must have sold loads since Friday because their shelf was piled pretty high when i picked mine up...
So hopefully the new one will work properly, or maybe I'm just plagued until the next OTA...
As to everyone who gave me suggestions about the screen... you were right. Turning down the screen brightness pretty much solved the issue all together and I think I am officially used to it now...
Just wish i could get my EVO 3D ringtone , Alarm and notifications on the Motorola. I grew more attached to them, than I thought
Richcop said:
Mine has been freezing and needing a battery pull every day. I went through Sprint VIA phone and they sent me to the store. The Technician actually researched it and it is a know software issue that will be fixed when the next OTA software update is released. I went from the silent call issues to my phone turning off/freezing and I don't even know that its not working. Not happy at all right now
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OK, I did not think that it could be my SD card causing the issues with the phone freezing up and needing a battery pull to get it back on but the Technician asked me if it was a new card or from another phone. I said It was from two or three phones ago. They said that I should format the card because the files from the older phones can cause problems such as this, after copying my photos over to the computer to be able to put back on the card afterwards of course. They had left my SD card out of the phone. So to test things, I haven't put my SD card back in since two days ago. My phone has not restarted or frozen up once. I will give it some more time and report back, but in the mean time, until there is an OTA fix, if you are using an SD card from another (previous) phone, and your having the freezing/power down/restart issues, you may want to give formatting your SD card or removing it to test if it fixes the problem a shot. Good luck, so far so good.
I've not used an SD card at all since purchasing my Photon. On the Plus side, it has not stopped working at all so far today
Had the same problem when I bought my 2nd photon this time at best buy becuase of the $99 deal.
On the 1st one i got directly from a sprint corp store, no issues at all. But this one on the 1st day I got a reboot issue. second day got the SOD. went in they had some trouble getting it on. Had to tell them to take the batt out and it went on. My problem was that they had none available. so for 3 days I waited.
Funny thig is that I wasn't getting the SOD again. Just didn't want to chance it so got another one, yesterday. Happy today.
There were no motorola photon availble in my area. So they are selling.
Good luck with yours.
OK it's not the sd card causing the issues. It's back to freezing up 1-9 times per day and then I need to do a battery pull and restart the phone. Motorola wants the phone back to repair it. This should be a great Two weeks and if the phone is not fixed, I will lose it........ For sure
Sent from my MB855 using XDA App
Richcop said:
OK it's not the sd card causing the issues. It's back to freezing up 1-9 times per day and then I need to do a battery pull and restart the phone. Motorola wants the phone back to repair it. This should be a great Two weeks and if the phone is not fixed, I will lose it........ For sure
Sent from my MB855 using XDA App
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Not had any problems with mine ever, just works perfect out the box
Sent from my MB855 using xda premium
Ok, if this information is correct from Sprint, I know why I am having all these problems with mine freezing up and after having done several hard resets and many calls to Sprint and a visit to the service center with no fix. Apparently there was a batch of Photons that got shipped with corrupt firmware. When the phone uses that portion of the firmware, as a safe mode, it freezes. There is no fix other than replacement with a non effected phone. They ordered me a new one, that I will get on Tuesday. The only way they can correct it until there is an OTA patch is to send it back to Motorola. Wish me luck with this one
Update....
So here is the update....
5 Days of Ownership - A total of 9 shutdowns of the phone with the only way to get it turned back on again was by pulling the battery. On the 9th time, I went directly to Best Buy to show them. They agreed without question to replace it. Unfortunately they had sold out so I had to wait 2 more days for the next shipment. Gotta say Best Buy were excellent tho. I had 1 further shutdown before getting my brand new replacement.
3 Days of brand new replacement Photon 4G ownership - I am disappointed to say that I have had 1 shutdown so far and this was on the second day. Not sure if I want to Jinx myself but the shutdown rate is lower in the first 3 days than it was with my original.
But it's looking more and more like it's a bug in software than hardware. Either that or I get the DUD from two completely separate batches of phones.
Pihrana said:
So here is the update....
5 Days of Ownership - A total of 9 shutdowns of the phone with the only way to get it turned back on again was by pulling the battery. On the 9th time, I went directly to Best Buy to show them. They agreed without question to replace it. Unfortunately they had sold out so I had to wait 2 more days for the next shipment. Gotta say Best Buy were excellent tho. I had 1 further shutdown before getting my brand new replacement.
3 Days of brand new replacement Photon 4G ownership - I am disappointed to say that I have had 1 shutdown so far and this was on the second day. Not sure if I want to Jinx myself but the shutdown rate is lower in the first 3 days than it was with my original.
But it's looking more and more like it's a bug in software than hardware. Either that or I get the DUD from two completely separate batches of phones.
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Click to collapse
Well, I got my brand new replacement yesterday at the Milton Massachusetts Sprint Repair Center and as of yet no shut-down, or freeze-ups. I have my fingers crossed here on this one. If not I will be reprogramming another new one soon. They did assure me that this is not affecting every Photon, but there was a large batch released with this corrupt firmware. Its like a waiting game to see if its a dud or not. I do love this phone, and I am getting tired of setting up these phones over and over again, but on a good note, I can completely customize my phone and all my apps in about thirty minutes from activation
So i posted this in another thread and cant change the topic of it so ill just post this here and combine them with a little more attention on the gps part since there are issues with no results,
Heres what i posted before:
---->My LG G5 went back to LG. WIFI bluetooth dead
always leave wifi on over night. woke up and wifi and blue tooth dead. bluetooth turns on then turns off 2 seconds later. wifi hangs the phone and forever stays turning on wifi.
then i searched for att update and there was one little over 600mb. to bad i couldnt download it without wifi.
reset phone several times and restored to factory a few times and would never change. Reset the phone to factory final time before shipping and bluetooth actually turned on and worked. Wifi still dead
any history or this issue?
I had the phone for a whooping 2 months. I miss it. on a sony for now <-----
When i reset the phone for the last time before putting it in the box heading for LG, Bluetooth turned on and worked. Connected a device. BUT wifi still failed to turn on. it would just say turning on wifi and hang.
I get it back from LG and the slip says "symptom - GPS test fail" "repair - download new software"
im wishing right now that i had checked the gps before sending it out. Never had a problem that i seen with gps and i had been using it a couple times a week
LG devices
Hi there!
I had a similar problem on my G2. Have been doing a lot of google research lately, and I found out that there are a LOT of people out there with the same (or similar) problem. The tricky thing with this problem is the fact that it is very hard to tell if it is a software issue, a hardware issue, or a mixture of both.
Here are some links to youtube videos, you will recognize the effect immediately when you see it:
https://www.youtube.com/watch?v=fRGnQz1zUmw
https://www.youtube.com/watch?v=4W8YJMDFM88
http://www.dailymotion.com/video/x2cuyjt_nexus-5-turning-wifi-on-frozen-problem_tech
I've fixed the problem on my device, but I am still trying to track down details about the root cause of the problem. From all that I've seen and read through so far, I currently believe that the malfunction is caused by a defective solder joint between the WiFi/BT chip and the motherboard, which in it's turn may induce some consequent software issues, but no proof on that.
Further more, it seems to me that mainly LG devices are affected; it doesn't matter if it's a G2, G3, G4, G5 or Nexus etc., as long as LG is the manufacturer, it seems that the device is specially prone to this error. Probably LG has been using the same (error-prone) WiFi/BT chip for all their devices, I haven't gone into those details yet. On the other hand, the cumulation of these errors at LG could be pure coincidence and I could be completely wrong, of course.
The reason that leads me to assume it is the WiFi/BT chip is that, if you apply pressure on the chip (during operation), pushing it against the main board, the WiFi/BT functionality is restored; letting go will interrupt the function again.
Another thing I've been wondering, is how the solder joint gets broken in the first place. I know that I've dropped my device a few times; also, my WiFi/BT stopped working one fine morning, after recharging it over the night, as is happened with yours. I have several times noticed that the phone gets very warm, or even hot, when recharging. This leads me to believe that the defect is induced via mechanical or/and heat stress.
If you are interested, here is an incomplete list of stuff that I've tried until I finally was able to restore the functionality using some tape strips:
http://forum.xda-developers.com/general/help/qa-wifi-stuck-mac-020000000000-g2-g3-g4-t3452133
I am curious to know how your story carries on, keep us posted!
my story is ended pretty much with that lg g5. my wife decided to get off the samsung band wagon and get an lg g5 so i got a new one for free. Im just going to sell the repaired phone and hope for the best with the new ones.
I just cant understand why the paper work said gps test fail and the repair was download new software. I played with it and everything seemed to work again.
Tons and tons of people are having issues with gps. Could it be a hardware problem some people insist on or is it just a software update??????
Maybe they should recall these g5's and get us out of the business of being test dummies.
carhigh said:
my story is ended pretty much with that lg g5. my wife decided to get off the samsung band wagon and get an lg g5 so i got a new one for free. Im just going to sell the repaired phone and hope for the best with the new ones.
I just cant understand why the paper work said gps test fail and the repair was download new software. I played with it and everything seemed to work again.
Tons and tons of people are having issues with gps. Could it be a hardware problem some people insist on or is it just a software update??????
Maybe they should recall these g5's and get us out of the business of being test dummies.
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Click to collapse
According to my carrier, Verizon, it is indeed a known hardware defect, and not software-related. I am having bluetooth dropping issues, too, and it's driving me nuts. My Wifi tends to need to be toggled off and on every now and then, but I just chalked that up to my terrible intermittent connection in my building.
carhigh said:
my story is ended pretty much with that lg g5. my wife decided to get off the samsung band wagon and get an lg g5 so i got a new one for free. Im just going to sell the repaired phone and hope for the best with the new ones.
I just cant understand why the paper work said gps test fail and the repair was download new software. I played with it and everything seemed to work again.
Tons and tons of people are having issues with gps. Could it be a hardware problem some people insist on or is it just a software update??????
Maybe they should recall these g5's and get us out of the business of being test dummies.
Click to expand...
Click to collapse
Got Mine G5 Repaired because I was having GPS issues. My G5 is on it's way back and the repair notice listed as follows:
Defect: WI-FI detection problem
Repair Results: Bluetooth/WIFI module
I called them to say I had no WIFI or Bluetooth issues, however they told me it's all one module. Still not sure why it listed the defect as WIFI detection, but maybe it's not a free form field and that was the closest thing they could select. I should have it by Friday and hopefully the replacement module is different. I know that squeezing the sides of my phone made it work better so I also thought it was a contact problem.
i think i can include myself now into this category..
my gps constantly fails ... first i thught its greenify issue but all troubleshooting no sucess
Sent my phone in for repair. Let's see how it goes.
Seems this is just inevitable on the LG G5s....perhaps I should just send my wife's in with a GPS/BT problem, get the repair performed and then send my own in just to get the repair performed.
Good day everybody i was going to grab an lg v10 yesterday but once i read about the boot loop issue i stepped back and now i cant really decide if this is a serious major issue that affected a large sum of devices or just few unlucky ones .. here i have no warranty so ill be burned if i got hit by one of those defected units .. also there aint any info about if there was a specific batch thats was defected or a production date thats related to the issue .. so is this a serious issue to be considered like in the g4 or it was just few defected units ? How serious is it ? Is it a pandemic ? I really wish its not as its been weeks im comparing and i finally settled fully on the v10 as it seems the complete package ..
There have been a couple of threads lately with this question. So I can only repeat what I wrote there.
I have a V10 (H960A) for a couple of months now and never had any bootloops. I'm very happy with this phone. It's fast and reliable, only the battery could have larger capacity.
Same here. I m using H901 (oct 2015 manufacturing) and so far it is working fine without any issue.
When you search on google the amounts of people complaining about this issue is seriously scary .. also there aint any pattern .. people from all over the world and from different regions are reporting .. the one common thing is that it does not show up early most people reported it after few months of usage ...
This thread alone is terryfing ..
https://m.reddit.com/r/lgv10/comments/4yao1s/v10_bootloop_please_report_in_this_sticky_thread/
Its a pandemic i think so .. this is definitely not a bad luck .. this is a clear manufacturing defect ...
Mine bootlooped...I've only had my replacement for a couple weeks. I think the problem is pretty widespread.
Sent from my VS990 using Tapatalk
Thanks for opening my eyes ... I think now im gonna head towards the 6p although i really wanted the v10 because of the dac but its just too much risk ..
Lg didnt even care to achnowleadge such defect which only causes more disrespect from my side at least ... Samsung screwed up but they payed for it bravely ... Lg is no longer a trusted manufacturer for me ...
I've had mine 10 months and no boot loop issue. People with negative results tend to out represent the ones with no problems.
For example, not many people would come here to say how great their phone is but many would come here with compliants and issues because that is generally what this forum deals with.
I think the issue is overblown myself.
Further I use battery drainers which makes the phone pretty hot and I haven't run into an issue.
Sent from my LG-H901 using XDA-Developers mobile app
No, I love the V10 but this is a real issue. I think your phone is just a little older than mine was but not much. It hasn't happened yet but it still may...
Sent from my VS990 using Tapatalk
I'm sure most have read many of the horrible bootloop stories about the v10 by now but I want to still try & save anyone out there from possibly getting this horrible phone! My bf & I both got the LGv10 & we have both had the dreaded bootloop. So anyone that has a v10 better have all of their information backed up!!! It comes out of no where without any type of warning at all & after it goes into bootloop there is no return. I have read multiple threads on freezing & baking the motherboard of the phone to revive it long enough to backup data so i will be testing these methods over the weekend & i am going to cry myself a river if i can't revive it long enough to backup my pictures :crying:
Before the bootloop issue, i enjoyed everything about the phone except for the 2 hour battery life which kind of killed all positive features of the phone as this was a huge struggle the entire year i owned the v10. The battery seemed fine for maybe 3 months into use, but then took a cliff dive & wouldn't hold a charge worth a crap from there on after. It also would get hot during phone calls & while on the charger. It was practically impossible to not use this phone while on the charger sometimes because it's life span was so short. Phone games rapidly drained battery & videos as well. The screen started freezing up semi-often where the screen had to be turned off for a minute & then back on to work again & sometimes it had to be powered off completely to undo this. I wish i could speak better of this phone but nope, i can't. I would understand if these issues had started happening after 2 years of owning the device but after a few months, there is no excuse coming from someone who babied their phone & never dropped it. I hope this helps some people
My V10 went into a bootloop back in November and I was fortunate enough to get it replaced days before the 1 warranty expired. Yesterday, my wife's V10 also suffered the same failure. Unfortunately, no insurance and Verizon still insists that they don't know anything about the hardware fault that's causing these phones to bootloop. I can cough up my failure to just bad luck, but both phones failing for the same thing has nothing to do with luck.
If anyone knows of a class action suit being filed against LG, I would be interested in signing up.
Last LG product I'll ever purchase.
lawsuit
I'd be surprised if there wasn't one. The same thing happened to my G4.
I'm pretty sure there is one...Google it
I've seen the articles of an active lawsuit against them, but there's no information on how to join. Usually, the attorneys will get companies to release the information of customers who may have been affected so that they can be contacted to join or opt out. Either way, I will send them an email and see if I get a response..
My phone just got the bootloop yesterday and I was able to get Verizon to agree to send a replacement for me even though I am well out of warranty. The person I spoke with on chat said she researched it and said it was a known issue so they could cover it. So my replacement phone comes tomorrow. Now I am just trying to get it to boot long enough for me to back up whatever I can.
xceebeex said:
My phone just got the bootloop yesterday and I was able to get Verizon to agree to send a replacement for me even though I am well out of warranty. The person I spoke with on chat said she researched it and said it was a known issue so they could cover it. So my replacement phone comes tomorrow. Now I am just trying to get it to boot long enough for me to back up whatever I can.
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You faired far better than me. They told me they didn't know anything about the issue (however they knew about it back in November when my phone died a few days before it's one year anniversary) when I called about my wife's phone suffering the same fate.
I did call LG and they are definitely aware of the issue as they extended the warranty of the phone by an additional 6 months.
Verizon should still address this issue with its customers rather than brush it off as just another defective device out if warranty.
I think there is one right now.. Not sure how to find it.. I notice most of the people experiencing bootloop ignored fixing the overheating, which almost all of them do out the box.. Mine did and I stopped the overheating right away simply by enabling developer option and turning off all window animations.. Don't know what that is but since them my v10 stays cold to the touch for basic daily use.. Even when watching videos.. I haven't tried gaming but I plan to.. You might want to do it to the one you just fixed.. By default it's on " x1."
lowkeyst4tus said:
I think there is one right now.. Not sure how to find it.. I notice most of the people experiencing bootloop ignored fixing the overheating, which almost all of them do out the box.. Mine did and I stopped the overheating right away simply by enabling developer option and turning off all window animations.. Don't know what that is but since them my v10 stays cold to the touch for basic daily use.. Even when watching videos.. I haven't tried gaming but I plan to.. You might want to do it to the one you just fixed.. By default it's on " x1."
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Thanks, I'll give that a shot. My wife isn't a very heavy user, so don't know how the phone overheated that much to cause the hardware issue.
Received notification that LG repaired the phone by replacing the main board. They determined the fault to be "phone not charging". What a crock of ****. That was not even a problem.
Meanwhile, I'm 2 days in still waiting for a response to my email from the firm that is already suing them.
Hypnosis4U2NV said:
Received notification that LG repaired the phone by replacing the main board. They determined the fault to be "phone not charging". What a crock of ****. That was not even a problem.
Meanwhile, I'm 2 days in still waiting for a response to my email from the firm that is already suing them.
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I bought my V10 day 1 (10/30/'15) and it bootlooped like a week ago. Sent it in and just got the email saying it wasn't charging through the port. Right... 20 months in and they're still replacing boards "under warranty" though so I'm not mad lol
AirForceOnes0010 said:
I bought my V10 day 1 (10/30/'15) and it bootlooped like a week ago. Sent it in and just got the email saying it wasn't charging through the port. Right... 20 months in and they're still replacing boards "under warranty" though so I'm not mad lol
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Nice to know it wasn't just me they used that excuse with, guess they don't want the real reason of shoddy hardware being a liability in court.
My V10 replacement from Nov 2016 now exhibits WiFi disconnection issues. Wife's V10 has no such problems. Hopefully I can get to November before the phone totally faults out again.
I was looking forward to the Pixel 2 but I heard it's going to be a LG manufactured phone. Ugh, that's sad news as I won't even consider it.
Agreed, I definitely won't be one of the early buyers for a pixel 2. Bought a Note 4 off ebay, gonna roll with that and my newly repaired V10 as a backup until one of these manufacturers makes a modern phone with all the features I want. V20 would've been it but I'm not about to have one of those bootloop on me as well.. See what the V30 brings I guess
Just a little update from getting my main board replaced. Got it back yesterday after missing FedEx the day before and the sim no longer worked, but they left my glass screen protector on which I wasn't expecting. It had been updated from 25A (I was holding out for mm root..) to 28A. Everything seems to work but it is no longer going to be my dd. If something happens to my note I'll activate it but it's on zerolemon-mp3 player duty for now. Still love the idea of the V10...
Thanks for the update. They had removed the screen protector on my phone when I got it back. But so far phone is running ok. It did shut down on its own from getting too hot a couple of days ago. I was taking pictures and leaving the photo camera on when it did it.
Hi all,
Received my 1 iii yesterday, spent several hours setting it up, tweaking, testing, transferring files--and love it. Been an LG V-series user for the last six years, but with LG bowing out and having moved toward radiused corners, rounded glass, notches, etc. anyway--I'm very glad Sony is still out there making sane, non-compromised phones with basic features like microSD, no hole punch, and headphone jacks that are now treated as "niche" or "enthusiast".
BUT, unfortunately, having a very odd problem, and can't find any examples of anyone else having the issue... but it basically makes the phone unusable.
Literally any time the screen turns off--whether via pressing the power button, or via an inactiivty screen time out--the phone either shuts down, or restarts.
I've done a factory reset several times, tested it with fully restored apps/settings/personal data/etc., and totally un-restored, makes no difference--the issue always happens. So it's not the fault of any setting I altered, app I installed or disabled, etc.
I remember the first time I booted up the phone--but none of the factory reset times since then--that it said something about some setting being on to prevent battery wear from the phone being accidentally turned on during shipping. So maybe there's some bizarre setting somewhere that auto-shuts-down the phone when the screen turns off? Otherwise I'm at a total loss...
Thanks in advance for any help!!
Here is one of two reviews from Amazon about this phone:
"Got in the infinity reboot issue right out of the box...a $1200+ phone, very disappointed .
Got it today on the release. Then start setup and update. Not even until all set up finished, it restarted first time. Then again in just about 15mins. Overall been through restart 12 times. Try hard reset and all other methods, not helping. Return....."
So, unless you are the one who left this review...you are not alone! This type of stuff makes me so disappointed!
Sounds like the reviewer on Amazon was having a different problem. Mine stays on perfectly fine as long as one is interacting with it--only shuts down/restarts if the screen turns off.
Given the variety of software states in which the problem occurs--vlank setup, full set-up, safe mode--seems like a rare hardware issue. As long as it can be replaced with a correctly functioning unit quickly, it's still the phone I want...
If not, I guess I ride out my LG V50 till it dies, and then quit using smart phones...
Having to ship it in for warranty repair. Seems like almost certainly a hardware problem--sounds like I "won" the lemon lottery. A bummer, but not an indictment of the phone generally.
But I'm still really digging the phone--when it works. Did a video A/B with my LG V50, and while it didn't strike me as miles better--it definitely was when full-screen. Not having to look at rounded corners and a notch is worth a lot to me. With font and display set to smallest settings, *love* the look and roominess of the screen.
I agree with not wanting notches, or punch holes...this is why I am interested in this phone...PLUS I truly miss having a notification LED. However, so far the reviews from end users/owners...not the "pro" reviewers on YouTube..is leaning towards the negative! My last three phones have been from OnePlus. Currently on the 8T. I know many have started to slam OnePlus for their practice of late patches and higher prices...but I have not had even ONE problem with any of the OnePlus phones I've had! They just work. I've had the 6, 7-Pro, and now the 8T. There's nothing out there that even interests me any longer that doesn't overheat, or freeze, or have unnecessary dedicated assistant buttons??? Disgusted with them all. I just might have to take a harder look at Apple!!!!
Outside of what appears to be a truly random and uncommon hardware issue that's affecting mine per this thread--I actually really loved the 1 mk iii so far.
I haven't had overheating issues, camera seemed excellent, loved the hardware build quality, *LOVE* having a proper screen again (including no notches, aspect ratio, and tons of room w/ fonts and appearance set to smallest). I will never buy a phone that doesn't have microSD support, and access on this phone is awesome (no tool needed).
I wouldn't be too quick to write it off--especially not for the likes of Apple, who provide a hugely compromised, feature-removing, closed-ecosystem product at an inflated price for what you get.
Keep in mind--it's the internet, so you're going to far disproportionatly have people needing to discuss problems. Folks for whom nothing goes wrong--for any product--won't tend to seek out places like this to say so. So I wouldn't let a really small sample of issues unduly color your view...
Hi I have the exact same issue. Received mine on the 24th and transferred everything over from Oppo find X2 pro. Thought it was me at first when trying to wake but it rebooted. All fine until used in car QI base. After 20 minute drive picked it up and tried to wake only for the same thing to happen. Did this several times yesterday and this morning both on and off charge and while cool to touch. Very disappointing as expected more for something that cost nearly £1200! Like the phone a lot and prefer it over the Oppo but cannot find a way around this. A new 256k micro SD card also being used so have tried without this, without the EE sim and factory reset but still it happens. It's unusable as is so will have to be replaced, unless any suggestions?
Have had a few good Android phones from Huawei P20 pro, Mate 20X to current Oppo in recent times but never had an issue like this.
Having to swap back to the Oppo is very time consuming and exasperating!
Shame as this is a stunningly good phone.
Mikehbw said:
Hi I have the exact same issue. Received mine on the 24th and transferred everything over from Oppo find X2 pro. Thought it was me at first when trying to wake but it rebooted. All fine until used in car QI base. After 20 minute drive picked it up and tried to wake only for the same thing to happen. Did this several times yesterday and this morning both on and off charge and while cool to touch. Very disappointing as expected more for something that cost nearly £1200! Like the phone a lot and prefer it over the Oppo but cannot find a way around this. A new 256k micro SD card also being used so have tried without this, without the EE sim and factory reset but still it happens. It's unusable as is so will have to be replaced, unless any suggestions?
Have had a few good Android phones from Huawei P20 pro, Mate 20X to current Oppo in recent times but never had an issue like this.
Having to swap back to the Oppo is very time consuming and exasperating!
Shame as this is a stunningly good phone.
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Forgot to say there are others on here with similar issue, under random reboot thread.
After sending in for "repair" and receiving it back with no improvement (but "repaired"), Sony has finally agreed I'm due a replacement unit. Have shipped my first unit off, due to arrive to them next Wednesday. Will hopefully receive a properly-functioning replacement soon thereafter... Agree that, if the phone didn't have this bizarre issue, it would be great--very close to what I want in a phone (versus the myriad options out there that don't offer what I want, and insist on absurd design choices I detest).
So, we'll see. Certainly frustrating to have an issue like this on a phone that costs more than plenty of computers...
(To be clear, I had the issue literally every time, from the beginning, regardless of what I had/hadn't set up, installed, sim card/no sim card, micro SD/no micro SD, etc.).
I have Xperia™1 III but the phone is really stable for me, no random reboot. I have only heating issue. Xperia™ XZ2 Premium hasn't heat like this phone. My phone is Hong Kong device
Most likely not what caused your issue...but...it is NOT a good idea to allow any backup to install all your previous apps from an "old" phone to a new one. I know it can be a major pain and very time consuming to install everything from scratch when setting up a new phone...however...when you allow a backup to flow freely onto a new phone you are allowing all the junk to come back also! It's up to you, but I always install everything from scratch and it may not be related but...I have owned many, many phones and NEVER had all the problems that so many have all across the board. Am I just lucky, or is it because I have so much experience with computers and know how to set things up properly? YMMV
jaseman said:
Most likely not what caused your issue...but...it is NOT a good idea to allow any backup to install all your previous apps from an "old" phone to a new one. I know it can be a major pain and very time consuming to install everything from scratch when setting up a new phone...however...when you allow a backup to flow freely onto a new phone you are allowing all the junk to come back also! It's up to you, but I always install everything from scratch and it may not be related but...I have owned many, many phones and NEVER had all the problems that so many have all across the board. Am I just lucky, or is it because I have so much experience with computers and know how to set things up properly? YMMV
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I think you have been lucky
Like you I have never had a problem and been in IT since the early 80's but this isn't something that's has been moved over. Sadly, the phone behaves the same wether out of the box or fully migrated. In the PC world I saw something similar with overheating and poorly cooled AMD processors in the 90's and am wondering if this is a heat related component batch issue?
Sony need to get a grip on this sharpish or they will be looking at refunds, which is never good.
The reboots are caused by the fingerprint reader. My new phone would bootloop while fast charging if my one and only configuration after a factory reset was setting a fingerprint.
DO NOT SEND IT IN FOR A WARRANTY REPAIR - - IT WILL GET WORSE
Get a refund.
First, Sony sent it to SBE with FedEx Ground, which currently takes about 2 weeks.
Second, SBE returned it bricked and voided my warranty. They said I flashed it but I had sent it in new and unmodified. I didn't even think they returned my own phone back because it had a UK/EU label and destroyed firmware. Sony Support would no longer help me because I was no longer a customer. SBE insisted I was a firmware flasher that deserved nothing. I ran EMMA and it showed my phone IMEI, locked bootloader, and stock firmware.
I finally found somebody on Sony Support who would give me an RMA. Maybe it was their mistake, but I wasted no time shipping it back. I'm doing a credit card charge reversal if I get any more crap from Sony/SBE.
I have spoken to Sony UK tech support and they have confirmed there is a reboot issue with some1iii's. Apparently, second line technical support have identified the issue (software) and there will be a revision released to cure this. When pressed, they couldn't give me a date for this and were a little vague. I was advised to return to my supplier for a refund.
Not good on a phone costing £1200 and surprised they haven't got their act together more quickly. They seem to be struggling getting phones shipped presently and my supplier has confirmed a 14 day wait if I want to re-order. I don't know if this is just poor advanced planning by Sony UK or if this is a Sony global problem trying to get hold of the components for manufacture.
Despite all the issues, this phone still ticks all the boxes for me so have decided to wait for the dust to settle!
Good to know there's some awareness now on Sony's part of this issue, and a plan yo resolve it via software (?). If the second unit I get has the same issue, I guess I'll wait a bit for that aoftware resolution--but deeply hoping I won't have the issue again.
I will say, I believe I tested not registering any fingerprints on at least one of the numerous factory resets I tried, and I believe the issue still occurred--had seen threads of similar issues stemming from the fingerprint reader on other manufacturer's phones, so tried to rule it out...
The original phone I got back from SBE wasn't bricked, it just wasn't in any way improved. Fortunately Sony didn't make any weird claims that I'd done anything wrong (I wouldn't know how to mess with "rooting" or whatever--no interest/need to). It was delivered to Sonyin San Diego by FedEx today--so hoping my replacement unit ships in the next day or two...
Mikehbw said:
Despite all the issues, this phone still ticks all the boxes for me so have decided to wait for the dust to settle!
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Agreed. With LG gone, I really want the Xperia 1 iii to pan out--only phone that has microSD, no notches/currves/radiused corners, a hogh-res screen, and a headphone jack. If I can't get one to work properly, I'll probably just buy another LG V50, second-hand.