Odd Galaxy s6 Edge Issues - Galaxy S6 Edge Q&A, Help & Troubleshooting

Hi everyone
I've been having some odd issues start occurring around a month ago on my Galaxy S6 Edge 64GB (G925W8):
1. Auto brightness turned on - Screen flickers between low and high backlight very quickly, mainly when outdoors.
2. Home button stopped working completely for 8 days (fingerprint scanner on the button still worked) but temporarily came back last night but is now again unresponsive to presses.
3. Power button intermittently works, 75% of the time I connect to charger it will start to work again for a short time.
Any ideas why these issues would have started occurring and are there any fixes? The only thing I can think of is that I flashed 6.0.1 (6.0.1 EastLink on to 5.1.1 Rogers) on to the phone but I've re-flashed with no luck.
Cheers

1. its the outdoor mode that makes your screen flicker. turn it on manually and try to change brightness, it will be the same

timrock7 said:
1. its the outdoor mode that makes your screen flicker. turn it on manually and try to change brightness, it will be the same
Click to expand...
Click to collapse
You're right, when I change the brightness on the slider, the screen doesn't change at all. This is the same even if I'm indoors.
Any ideas how to disable outdoor mode? I cannot find a setting for it anywhere.

Turns out the home button was "worn out" when I took it in for repair for a phone around a year old!
Unfortunately, a broken home button also means the screen and sensors need to be replaced too but luckily I managed to get the repair done for free by Samsung.

timrock7 said:
1. its the outdoor mode that makes your screen flicker. turn it on manually and try to change brightness, it will be the same
Click to expand...
Click to collapse
I have te same problem on stock 6.0.1. with outdoor and auto brightness flickering
I don't have outdook mode...

Related

Galaxy S2 brightness lowers by itself?..

Hi Annoying problem with my galaxy s 2, the brightness randomly lowers by itself. Say one time ill lock the screen with the lock button, unlock it 10 minutes later and the brightness has dropped and I'll have to put it back up again manually.
I've tried resets and firmware upgrades but that doesn't work.
I DO NOT HAVE automatic brightness on.
Any ideas?
you might accidentally use statusbar to lower brightness, I did that when i was using stock roms. keep you hand away from holding the statusbar
Oooo that might be it, I'll try avoid now I know it can happen and see if it happens again now.
Cheers

Is this Android, App or Hardware

Hi Everyone,
So I noticed not to long back that my phone has been changing brightness without the brightness bar moving. For instance I unlocked my phone moments ago and my screen was very bright. I went into my brightness settings and looked at the bar was set at 60%. As soon as I touch the brightness bar the screen dims back down to where it's supposed to be.
Now I am thinking this is purely a software issue but I am still a little worried. I have a Galaxy S3 Optus AU. It is running the LF2 firmware and is not rooted or modified. I have turned off auto brightness and power saving for the screen and this problem still persists.
Has anyone else suffered any such issues with there device?
Amrut223 said:
Hi Everyone,
So I noticed not to long back that my phone has been changing brightness without the brightness bar moving. For instance I unlocked my phone moments ago and my screen was very bright. I went into my brightness settings and looked at the bar was set at 60%. As soon as I touch the brightness bar the screen dims back down to where it's supposed to be.
Now I am thinking this is purely a software issue but I am still a little worried. I have a Galaxy S3 Optus AU. It is running the LF2 firmware and is not rooted or modified. I have turned off auto brightness and power saving for the screen and this problem still persists.
Has anyone else suffered any such issues with there device?
Click to expand...
Click to collapse
check if u have activated the auto brightness
Auto Brightness was not on when this happened.
Amrut223 said:
Auto Brightness was not on when this happened.
Click to expand...
Click to collapse
sry my fault...read to quick
hmm the only thinng i can imagine on the go is...has been your battery been on a very low amount of percentage
because i think the power saving mode is changing the brightnes on its own
No the battery was at 90% when it happened last. I have factory reset the device to see if it fixes the issue.
OK the issue is still happening. Altho I have now noticed that it happens when unlocking the phone. If I re lock the phone and then unlock it. It's back to normal.
Well...even stock firmware is not protected to crash or do sth it shouldnt do by the way
so think about a clean install of the rom or a software update this might fix your problem

[Q] Screen very dim after unlocking?

Hello,
the following problem appears when i try to unlock the phone after some hours: i can see my home screen, but the screen stays extremely dim. When i try to start an app (e.g. browser) the screen turns black. I can unlock it again, but the screen stays dim. after some unlocking the screen becomes normal (normal brightness) and also the apps are startable.
i am using autobrightness, the stock firmware, 4.1.1 (i9300xxdlih) power saver is not turned on.
thx, i hope you can help me solving this problem
fanbayer
Fanbayer said:
Hello,
the following problem appears when i try to unlock the phone after some hours: i can see my home screen, but the screen stays extremely dim. When i try to start an app (e.g. browser) the screen turns black. I can unlock it again, but the screen stays dim. after some unlocking the screen becomes normal (normal brightness) and also the apps are startable.
i am using autobrightness, the stock firmware, 4.1.1 (i9300xxdlih) power saver is not turned on.
thx, i hope you can help me solving this problem
fanbayer
Click to expand...
Click to collapse
i updated mobile phone to android versiopn 4.1.2. this morning. Unfortunately the problem still appears.
Maybe its a hardware defect?
Try to disable somehow light sensor and change settings to non auto brightness.
Sent from my GT-I9300 using xda app-developers app
d0hn said:
Try to disable somehow light sensor and change settings to non auto brightness.
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
i disabled auto brightness and set the brightness to the highest level. But its still same: very dim and after a while a black screen; after a few times of unlocking, the display works normally
I have just seen the same issue on a friend's S3.
Anyone else? I feel like this is a very big issue that is still lurking in a lot of devices.
I tried it myself and I toggled the power button to turn the screen on and off.
It doesn't take long but sometimes when the screen turns back on, it's super dim and you can faintly see the lockscreen image.
You have to cycle the screen several more times to get it to the 'correct' brightness, and no it is NOT a brightness setting.
It's some hardware issue in the phone.
Sorry for the necrobump, but I only found this thread. I have this problem too since about a week back. It makes my phone useless at times. I first thought it was a software issue. I have an app (called Twilight) for dimming the screen more than normal settings and also toning it, for nightime use, and I thought that was the culprit first, but nope. I have flashed rom, recovery, wiped all caches I can think of. Still happens, just now I was in the middle of installing android revolution hd, and the screen ultradimmed on me so I can't finish the process
Thing is, a few months ago I managed to crack my screen by way of gravity and concrete. I let the samsung brand service centre in Stockholm repair it for me (it is out of warranty) and this issue with the dimming never happened before that. Then again, it didn't happen directly afterwards either... but still. So, I am thinking: either me dropping it caused more damages and this is because of that. Or the service center did a bad install of the new screen. Or, the replacement screen that was installed has a defect in itself. I am leaning a bit towards the third explanation... maybe different batches of screens?
Does anyone have any ideas? If I am to contact the service center and complain about their work I would like to be able to point towards a "known problem"...
8Fishes said:
I have just seen the same issue on a friend's S3.
Anyone else? I feel like this is a very big issue that is still lurking in a lot of devices.
I tried it myself and I toggled the power button to turn the screen on and off.
It doesn't take long but sometimes when the screen turns back on, it's super dim and you can faintly see the lockscreen image.
You have to cycle the screen several more times to get it to the 'correct' brightness, and no it is NOT a brightness setting.
It's some hardware issue in the phone.
Click to expand...
Click to collapse
Take it back, if it didn't happen before then the new screen is most likely.
It isn't a common problem

[Q] Problem when my phone is recovering from Sleep mode

Hi everyone !
I'm new here (and not a native english speaker, so apologies in advance for any grammar mistakes)
Before making this thread, I looked for info here, but I'm not sure for what to search.
I'll try to explain my problem here.
I bought a Galaxy SIII from my provider 3 weeks ago and everything looked fine, till last week.
Some times to time, with no apparent reason or cause, while my phone is on sleep mode, on my desk, or in my pocket, playing music, I have the following problem: when I push the on/off button to wake up my phone, my screen is turning on, taking me to the lock screen.
But, my screen brightness is very low, like set to the minimum.
And when I draw my unlocking pattern, screen goes black.
Bottom buttons are lit and my phone seems to be OK, I can feel haptic feedbacks.
But the screen is black.
If I push the on/off button again, screen stays black and bottom buttons are not lit anymore, as a usual Sleep Mode.
If I push on/off again (depending on how much I wait between 2 on/off):
- My phone awakes from Sleep and takes me again to the unlock screen, brightness still very low. And after the unlocking pattern traced, black screen again
- If I didn't wait enought after putting it into sleep mode, in this case, I don't have to redraw the unlocking pattern. I'm back to my home screen...
for 1/4 of a second, stilll with brightness at the minimum. And screen goes black.
And after a serie on onoffonoff, boom, my screen is back to full and normal brightness and everything is OK.
At the beginning, my phone did that once in a while. I thought at the time ti was after pushing the on/off button while using a CPU/RAM hungry app, my phone struggling to recover....
But now, it's totally random.
Depending on .... I don't know what, I have to do the onoffonoff thing 2, 5, 10, 50 times in a row so my phone can recover from is half comatose.
Yesterday, I could not use my phone for half an hour ...
and if someone calls me, I hear the ringtone, but screen stays black.
I can answer the call (but not knowing who's calling) by sliding on the part of the screen where the slider normally is.
Funny thing is about removing the battery. It doesn't solve my problem.
When I do so, my phone boots, I see the "Samsung Galaxy SIII" boot screen, on low brightness (whih is not normal ...)
After that, I normally have another boot screen with my provider's logo and tone. But screen goes black again (but I still here the tone)
Then I realized it started to happen when my phone proposed me a Samsung update.
I tried to reset my phone to factory settings but it didn't work, the update was still here.
For a while I thought my problem was solved, because my phone behaved normally for 3 or 4 hours, without problem.
But it came back.
I found on the internet several "almost-same-problems" without proposed solutions.
Like checking if the proximity sensor was blocked by a protective transparent plastic sheet, or a case.
I tried to to remove mine.
Didn't work.
Some people said it was linked to their phone trying to acquire a wifi network.
My wifi on or off, withiin or without the range of a wifi router didn't work ...
I tried to note things down about what I did, when, how, app launched before the problem appears.
I checked battery info (temp, voltage, etc).
No pattern emerged.
So.
Hs anyone of you enountered the same problem ?
Do you have ideas, solutions I can use ?
Or maybe a voodoo prayer ?
I could sent it back to my provider which will bounce it back to Samsung. But it will take ages (3 to 4 weeks ...) :'(
Thanks in advance !
do a factory reset, go completely stock
if that doesn't help, send it in
Glebun said:
do a factory reset, go completely stock
if that doesn't help, send it in
Click to expand...
Click to collapse
That's what I did.
I tried by going into the Parameters menu, and reseting.
I tried by booting my phone with Vol+ / Home / Power buttons to access a console mode and do a wipe data/reset.
The problem is that my phone got an update like one week ago from a 4.?.? to 4.1.2.
And even with a reset, my phone reboot with the 4.1.2 version, which seems to cause this problem.
Or maybe not, but I can't be sure.
As I said, after a factory reset I did yesterday, everything went well for 3 or 4 hours and the problem reappeared.
send it to the service

capacitive button issue

This morning I started having an issue with my edge.
Whenever I touch the screen, both capacitive buttons light up. Causing for irregular behaviour when using the phone. Is there a screen calibration mode or should I return it for a new phone.
Mine does the same thing. I'm pretty sure that's standard.
Agreed. Sounds like normal behavior to me.
I fail to see how this is an issue?
It's an issue in the sense that previously on galaxy models they only light up when you press them. It's a bit ridiculous and waste of battery to have them lighting up every time you interact with the phone.
And for reasons unknown, every s6 excluding the att version has had the setting to turn off the lights removed.
paddylaz said:
It's an issue in the sense that previously on galaxy models they only light up when you press them. It's a bit ridiculous and waste of battery to have them lighting up every time you interact with the phone.
Click to expand...
Click to collapse
That is not true.
The S5 cap lights also light up when you touch the screen. That is how it should work. It would ridiculous for it to NOT light up every time you interact with the phone (assuming you wanted them on at all).
It would be nice to have the option to turn them off. That doesn't make it an issue--more of a feature request.
paddylaz said:
It's an issue in the sense that previously on galaxy models they only light up when you press them. It's a bit ridiculous and waste of battery to have them lighting up every time you interact with the phone.
And for reasons unknown, every s6 excluding the att version has had the setting to turn off the lights removed.
Click to expand...
Click to collapse
They really don't use any noticable battery.
cpshoemake said:
It would be nice to have the option to turn them off. That doesn't make it an issue--more of a feature request.
Click to expand...
Click to collapse
If you enable power saving mode it turns them off FWIW.
Fix for this issue
Hi,
please check my reply in the S6 thread on the same issue: http://forum.xda-developers.com/showpost.php?p=60009456&postcount=12
Hi, I have the S6 Edge. The touch key lights are not working at all. In Settings I have the Touch Key Light duration set to "Always On". Power Saving Mode is off, but they still won't come on. The keys do blink briefly during startup, so I do know they physically work. Any ideas? Thanks
Some times my capacitive buttons stop working altogether. It happened to me twice so far. It lasts about a minute. No response no light, nothing. Anyone else?
asolo157 said:
Hi, I have the S6 Edge. The touch key lights are not working at all. In Settings I have the Touch Key Light duration set to "Always On". Power Saving Mode is off, but they still won't come on. The keys do blink briefly during startup, so I do know they physically work. Any ideas? Thanks
Click to expand...
Click to collapse
Where are you finding the "Touch Key Light" settings? I don't seem to see them.
---------- Post added at 08:28 AM ---------- Previous post was at 08:27 AM ----------
mrnovanova said:
Some times my capacitive buttons stop working altogether. It happened to me twice so far. It lasts about a minute. No response no light, nothing. Anyone else?
Click to expand...
Click to collapse
Yes, I am having the same issue. I thought it might be an app but I have removed all of them and it still happens. So annoying!! Even a reboot doesn't help.
Settings-Device-Display-Touch key light duration
Dr. Bamboozle said:
Settings-Device-Display-Touch key light duration
Click to expand...
Click to collapse
that option is NOT on the 925T
wase4711 said:
that option is NOT on the 925T
Click to expand...
Click to collapse
This is not on the SM-G925W8 version either.
Sometimes these buttons stop working all together and sometimes they both switch to become the task switcher button. The Back Key will no longer function to move you back a page! Very annoying. I am thinking the only fix might be a complete factory reset??
BTW, when this happens, something is loading in the background. Just before my buttons stop working, a get a very small vibration similar to when your device boots up. From that point forward the buttons don't work. It can last 1/2 hour or up to 2-3 hours before it clears itself up??
Update: I did a factory reset and it didn't do any good. There are literally thousands of posts on the web about this issue and no resolution. If you have this issue, I think you need to send your unit back.
I have a SAMSUNG-SM-G925A running stock AT&T Android 5.02
I dunno, received my Edge today and my capacitive buttons only light up when I click them.
I took my phone back today and Rogers very quickly gave me a replacement phone. Capacitive buttons working well on this one!!
Everything was working as expected and the two buttons (Back and running apps) stopped working, i made a factory rest and it did not help, I am suspecting the cover that have magnets in it and I removed it, shut down the phone for few minutes but it did not help, I will try extending the time it is shut down and see the results.
For those with button light issues try this app "Galaxy Button Lights". I'm not allowed to post external links here but you can find it in Google Play.

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