Marshmallow update - Honor 7 Q&A, Help & Troubleshooting

Hi I'm an honor 7 user from Pakistan. I still haven't received an update to Android 6.0 and EMUI 4.0. PLS HELP

I think You have got PLK-UL00 firmware, you can get the latest firmware for your device here.

asad.kazmi7 said:
Hi I'm an honor 7 user from Pakistan. I still haven't received an update to Android 6.0 and EMUI 4.0. PLS HELP
Click to expand...
Click to collapse
The official version from EMUI website is still Android 5.1 (EMUI3.1), Android 6 is still in beta testing...

asad.kazmi7 said:
Hi I'm an honor 7 user from Pakistan. I still haven't received an update to Android 6.0 and EMUI 4.0. PLS HELP
Click to expand...
Click to collapse
I am from Pakistan myself and got OTA update about a month ago. What's your model?
Mine is PLK-L01.

Update notifications donĀ“t come at the same time for every country or even every user in the same country.
1- Don't stress out, just wait. Or even better, wait for the first feedbacks from other users about the update. Some are not good enough, i.e. solve some problems while fixing others.
2- Make sure you have HiCare updated. This can be done inside the app itself. Check the "early adopters" section inside the app.
3- Make sure you make a backup full relevant data with Huawei Backup app, into external USB drive (OTG) or sdcard.
4- After update, factory reset, restore from backup and phone is as it was before but updated.

Related

Huawei Mate 10 Pro BLA-A09 Android Pie 9 Update Release Date for US Customers

I talked to Huawei USA Customer support on 12-21-18 and they stated the for the model BLA-A09 US Model that it will start receiving the Android Pie 9 update around mid-January 2019 via the OTA update feature.
Latest from Huawei Customer support on 1-22-2019 @ 2:24 PM CST USA
The updates will be completed by the second half of February.
This depends on the Serial Number, the Model and the Region of each device.
That would be the reason why it is not with you yet.
Nibiru2012 - So you're saying by the end of February or before?
Lisandro M. Since your device is indeed scheduled to be updated, is just a matter to wait and keep on verifying the updates on the notifications or using HiSuite.
They will be done, before the second half.
Click to expand...
Click to collapse
My phone updated today, Saturday January 26th Central Time USA
Official Build version is: BLA-A09 9.0.0.201 C567E6R1P11
I did a Factory Reset after the install, which always should be done when a major firmware update occurs. Phone seems to be running fine so far.
Will let it run after a full charge for next 24 hours or so to let the system smooth out and such.
BTW - the option IS AVAILABLE TO REVERT BACK TO THE OLD EMUI 8 IF DESIRED.
I'll believe it when I receive it. Customer support hasn't been reliable at all for me.
That said, I hope it's true this time.
Well, Huawei has been piss poor about updates for this device so I'd take that with a grain of salt and won't be holding my breath waiting for any updates or support from Huawei.
Lol a full month after the rest
.....
Naaa. They won't give us everything
Wish I could rebrand my phone to EU firmware without going through funky.
Nibiru2012 said:
I talked to Huawei USA Customer support on 12-21-18 and they stated the for the model BLA-A09 US Model that it will start receiving the Android Pie 9 update around mid-January 2019 via the OTA update feature.
Click to expand...
Click to collapse
Just checked FF
indiana99 said:
Just checked FF
Click to expand...
Click to collapse
Wow, surprising to see an update on Firmware Finder. I thought it stopped working for the US model after not seeing any updates for over half a year.
Downloading this file now.....
I'm running a stock mate 10 pro, and just started downloading the two files. Can't I just flash my device after the downloads are complete? Will there be any complications? If I can't then oh well, I'll just end up deleting the files and wait till I get the notification to download ota.
US variant recently got the December security patch. Security updates have been there, but feature updates have been lacking. I got the last update a couple of days after finding out about it, but the combined October and November Patch took a month to reach my device. Pleasant surprise to see that the EMUI 9 OTA will likely be rolling out soon-ish.
Pie
RBrown1093 said:
I'm running a stock mate 10 pro, and just started downloading the two files. Can't I just flash my device after the downloads are complete? Will there be any complications? If I can't then oh well, I'll just end up deleting the files and wait till I get the notification to download ota.
Click to expand...
Click to collapse
Unless it is authorized it won't install anyway, besides the fact that the US model only does online updates, you can't download and install anything with this device
I checked firmware finder and the pie uptade for the US Mate 10 Pro is there but when I check firmware the application says "the firmware is not approved for installation".
What exactly does that mean?
Can I force the Pie update through the app?
Anyone install this on their US Mate 10 Pro?
Anyway guys i jumped the gun and did the update via firmware finder here is proof we finally have pie !!! .I can tell you the system update improved performance things are really snappy and really liking the pie theme layout enjoy ! Its probably only a matter of time till it hits the update ota servers but I was to greedy to wait and had to do it .
Do you have any directions on how to do it?
It still says EMUI 8.0, I thought we were getting the full EMUI 9.0?
sinnedone said:
Do you have any directions on how to do it?
It still says EMUI 8.0, I thought we were getting the full EMUI 9.0?
Click to expand...
Click to collapse
that is the skin version that is on top of android but if you look below that it says android 9
tokoam said:
Anyway guys i jumped the gun and did the update via firmware finder here is proof we finally have pie !!! .I can tell you the system update improved performance things are really snappy and really liking the pie theme layout enjoy ! Its probably only a matter of time till it hits the update ota servers but I was to greedy to wait and had to do it .
Click to expand...
Click to collapse
Is there any camera improvements? superslow motion?
tokoam said:
that is the skin version that is on top of android but if you look below that it says android 9
Click to expand...
Click to collapse
Maybe the version on Firmware finder isn't the final version? The international L29 Mate 10 Pro says EMUI 9 not 8.
Build
tokoam said:
Anyway guys i jumped the gun and did the update via firmware finder here is proof we finally have pie !!! .I can tell you the system update improved performance things are really snappy and really liking the pie theme layout enjoy ! Its probably only a matter of time till it hits the update ota servers but I was to greedy to wait and had to do it .
Click to expand...
Click to collapse
That's not even the same build number that is on firmware finder (BLA-A09C567E6R1P11R201), nor is it EMUI 9 like the build on firmware finder. EMUI 8 is Oreo, EMUI 9 is Pie. EMUI is not just a "skin" as you put it. If in fact you installed something it sure wasn't what you think it is. Since you must have unlocked your phone and installed a custom recovery you pretty much could have installed anything (stock recovery won't allow you to install non authorized firmware).
---------- Post added at 11:31 PM ---------- Previous post was at 10:33 PM ----------
sinnedone said:
I checked firmware finder and the pie uptade for the US Mate 10 Pro is there but when I check firmware the application says "the firmware is not approved for installation".
What exactly does that mean?
Can I force the Pie update through the app?
Anyone install this on their US Mate 10 Pro?
Click to expand...
Click to collapse
It means exactly what it says, the firmware is not approved. Firmware that is not "approved" can't be installed as the stock recovery checks the approval, you can't force it using the firmware finder app. The only way you can install non approved firmware is to install a custom recovery that does not check.
How long you think till the update is approved? I just don't see the point of listing it if it's not approved yet.
Approval
Cheeva316 said:
How long you think till the update is approved? I just don't see the point of listing it if it's not approved yet.
Click to expand...
Click to collapse
From what I heard from Huawei customer support the rollout for the US model would start sometime in February, so I don't see that firmware on FF being approved any time before that. Also, based on the really piss poor record Huawei has on keeping their word on things I wouldn't bet on them keeping that date, so don't hold your breath waiting.
BLA-A09 updates will be completed by the second half of February.
I didn't feel comfortable with Firmware Finder app since the update wasn't an "OFFICIAL" update.
I was told that it depends on the Serial Number, the Model and the Region of each device.
Here's a conversation I just had today with a Huawei Agent:
Welcome to Huawei
Lisandro M.Support Agent
Good
Lisandro M. Hi there! Thank you for reaching Huawei Device USA, how can I help?
Nibiru2012 - I was told that the Android Pie update for my Huawei Mate 10 Pro BLA-A09 would be available around Jan 15th. I keep checking but nothing shows up in the Update section of Settings.
Lisandro M. Hello. My name is Lisandro. Receive a warm welcome to our live chat! ??
I understand that updates are really important for you and I will do my best to provide the assistance that you need.
The updates will be completed by the second half of February.
This on the Serial Number, the Model and the Region of each device.
That would be the reason why it is not with you yet.
Nibiru2012 - So you're saying by the end of February or before?
Lisandro M. Since your device is indeed scheduled to be updated, is just a matter to wait and keep on verifying the updates on the notifications or using HiSuite.
They will be done, before the second half.
Nibiru2012 - Okay... LOL! I will try to be patient then.
Lisandro M. I am also concerned about getting the very best for my phone too so I understand how you are feeling entirely.
Nibiru2012 - So around Feb. 16th or so? At the latest?
Lisandro M. Around that time, yes.
Let me invite you to use our HiCare app. On the forums you can have access to cool exploits for your device.
Since you are here, I will be more than glad to help you myself. HiCare is a Customer Service Center on the Go!!
Also, you can send this chat to your email clicking on the "envelope" icon. ?
Nibiru2012 - Thank you very much! Have a good day. I already have the HiCare app plus the HiSuite for my PC
Lisandro M. Finally, in order for us to improve the Huawei experience as a consumer and valued customer,
I would like to invite you to participate in 2 brief surveys. The first one is a two-question survey to evaluate my service and will appear after closing this chat. The second one will be received through the HiCare app in your device, which is meant to evaluate your experience with our brand.
Your satisfaction is our greatest motivation. ??
Before we end this chat, please let me know if there is anything else I can do for you?
Nibiru2012 - All is good - Thank You! Please send copy to my email.
Lisandro M. Once again this is Lisandro from the Huawei Live Chat Support.
Have a wonderful day!
Click to expand...
Click to collapse
I hope this help some of you out there!
Nibiru2012

Couldn't Update Installation Problem

hello all i had updated my mi a3 to android 10 3-4 days ago through TWRP and now i got a system OTA security update but i cannot install or download i am getting this error please help me.
Do you have magisk or twrp installed?
Same issue. I am on the first batch of android 10 update (stock) that was pulled back due to bugs. I did not get the 2nd batch of the 35 mb update. Today im checking and i see a 1.24GB update apparently, not sure what it is, but its not allowing me to update. Says Couldnt updare installation problem. Tried a reboot no change. Screenshots attached. I havent rooted, bootloader still locked, stock rom and recovery.
btw i am running on 11.0.8.0
garylawwd said:
Do you have magisk or twrp installed?
Click to expand...
Click to collapse
no brother
I have the same problem!
I have the same problem!
amruthrajmn said:
Same issue. I am on the first batch of android 10 update (stock) that was pulled back due to bugs. I did not get the 2nd batch of the 35 mb update. Today im checking and i see a 1.24GB update apparently, not sure what it is, but its not allowing me to update. Says Couldnt updare installation problem. Tried a reboot no change. Screenshots attached. I havent rooted, bootloader still locked, stock rom and recovery.
Click to expand...
Click to collapse
me too
Okay so I know the problem with this update.
This update is for users who are currently still on android 9 as this update is android 9 march security patch update. That's why us android 10 users can't install it.
For both EU and global versions the march update for android 9 was released today.
They probably should have done it so as we wouldn't see the update but they pushed the update for all devices not like android 10 where only some people got it.
So you guys can just ignore this update until android 10 is fully released
Yes I'm also facing the same problem
garylawwd said:
Okay so I know the problem with this update.
This update is for users who are currently still on android 9 as this update is android 9 march security patch update. That's why us android 10 users can't install it.
For both EU and global versions the march update for android 9 was released today.
They probably should have done it so as we wouldn't see the update but they pushed the update for all devices not like android 10 where only some people got it.
So you guys can just ignore this update until android 10 is fully released
Click to expand...
Click to collapse
Oh man, how could the 3rd largest phone manufactures in the world be so incompetent in releasing pure android updates?!
Now i have a persistent notification which says "couldnt install system update"
Xioami mi A3
Can i root & twrp mi A3 official Android 10 version 11.0.7.0 ?
amruthrajmn said:
Oh man, how could the 3rd largest phone manufactures in the world be so incompetent in releasing pure android updates?!
Now i have a persistent notification which says "couldnt install system update"
Click to expand...
Click to collapse
Check some times mannually for updates and notification will go away
This phone is just an astonishing demonstration of xiaomi incompetence...
I have had a few xiaomi phones in the past and the only complain i had was that the updates were late(ish). But i never imagined that something like this would ever happend.
Not even the fingerprint sensor is usable...
garylawwd said:
Okay so I know the problem with this update.
This update is for users who are currently still on android 9 as this update is android 9 march security patch update. That's why us android 10 users can't install it.
For both EU and global versions the march update for android 9 was released today.
They probably should have done it so as we wouldn't see the update but they pushed the update for all devices not like android 10 where only some people got it.
So you guys can just ignore this update until android 10 is fully released
Click to expand...
Click to collapse
then why i am getting feb patch on google play system update?
garylawwd said:
Okay so I know the problem with this update.
This update is for users who are currently still on android 9 as this update is android 9 march security patch update. That's why us android 10 users can't install it.
For both EU and global versions the march update for android 9 was released today.
They probably should have done it so as we wouldn't see the update but they pushed the update for all devices not like android 10 where only some people got it.
So you guys can just ignore this update until android 10 is fully released
Click to expand...
Click to collapse
Thank you very much for clearing my doubts.
It's time to test our patience Xiaomi... please make it quick...

MediaPad M5 Pro - How can I update to Android 9/10?

Hello,
I have a MatePad M5 Pro that is stuck on Android 8.
Model: CMR-W19
I don't care if it's official ROM or custom ROM. I would like to maintain the WidevineL1 and mpen and keyboard support.
Can someone please point me in the right direction?
Try downloading HiSense software onto a PC, then connect your Mediapad to the PC and it will check for updates, even if checking for updates on your Mediapad itself doesn't find any.
This worked for mine. I was stuck on 8 too, until HiSense found an update and did the update on my Mediapad, then the Mediapad was able to find further incremental updates itself.
danlat1415 said:
Try downloading HiSense software onto a PC, then connect your Mediapad to the PC and it will check for updates, even if checking for updates on your Mediapad itself doesn't find any.
This worked for mine. I was stuck on 8 too, until HiSense found an update and did the update on my Mediapad, then the Mediapad was able to find further incremental updates itself.
Click to expand...
Click to collapse
Thanks for the suggestion but hisuite says I'm on the latest official version
Crisp Chum said:
Thanks for the suggestion but hisuite says I'm on the latest official version
Click to expand...
Click to collapse
You could try downloading and sideloading.
All updates are here;
http://huawei-update.com/device-list/cmr-w19
danlat1415 said:
You could try downloading and sideloading.
All updates are here;
Click to expand...
Click to collapse
Any idea which to use? There are a lot of different Android 9 builds.
And how do I sideload on this device? Sorry if that's a noob question. haven't had to do this for a number of years.
When you click on a version to download, it gives you full instructions on how to install.
You are best going up in stages.
Find the same version that you have currently installed, then download the next version number up.
They're all for the same device, but that is a list of every update that's been released.
So install the next version up from yours, then try searching for the next update manually on your device to see if it then triggers it to keep updating itself. If need, just keep running the updates by SD card method.
danlat1415 said:
When you click on a version to download, it gives you full instructions on how to install.
You are best going up in stages.
Find the same version that you have currently installed, then download the next version number up.
They're all for the same device, but that is a list of every update that's been released.
So install the next version up from yours, then try searching for the next update manually on your device to see if it then triggers it to keep updating itself. If need, just keep running the updates by SD card method.
Click to expand...
Click to collapse
Thanks! Im guessing I just can't install the latest update first?
I'm not sure.
Mine did incremental (about 6 in total), even though the latest one was newest.
To be sure, you're best off going up in order.
Because it's fully stock and you're doing in the correct way, it will scan first, so any issues and it won't install - so nothing to lose.
Hi all,
Had a read through this thread to see if there was any chance of an Android Update for my device but from the answers given, I can't seem to find anything.
I'm using an M5 Pro 10.8 (CMR-L09 - Cellular) on 8.0.0.203 and the Huawei Updater site doesn't seem to have anything above this for my model.
If I was to look at installing an OTA for the likes of the CMR-W19, would this harm my device at all?
They're both Cellular, both 10.8". Only thing I can really see different is that they are 64GB and I'm 32GB.
Also, as a side question, I don't have a PC, what's the best way to download and install an update using the device itself?
I look forward to a reply!
littleash88 said:
Hi all,
Had a read through this thread to see if there was any chance of an Android Update for my device but from the answers given, I can't seem to find anything.
I'm using an M5 Pro 10.8 (CMR-L09 - Cellular) on 8.0.0.203 and the Huawei Updater site doesn't seem to have anything above this for my model.
If I was to look at installing an OTA for the likes of the CMR-W19, would this harm my device at all?
They're both Cellular, both 10.8". Only thing I can really see different is that they are 64GB and I'm 32GB.
Also, as a side question, I don't have a PC, what's the best way to download and install an update using the device itself?
I look forward to a reply!
Click to expand...
Click to collapse
In regards to the part of if it would be bad..
CMR-W19 is not an LTE model. So if you do successfully flash the ROM, not sure if you would have issues with LTE.
Ahhh, glad I checked! Thanks for the reply!
danlat1415 said:
When you click on a version to download, it gives you full instructions on how to install.
You are best going up in stages.
Find the same version that you have currently installed, then download the next version number up.
They're all for the same device, but that is a list of every update that's been released.
So install the next version up from yours, then try searching for the next update manually on your device to see if it then triggers it to keep updating itself. If need, just keep running the updates by SD card method.
Click to expand...
Click to collapse
Would I use the OTA-MF or FULLOTA-MF?
CMR-AL19 (m5 Pro 64gb LTE) here. I'm on 8.0.0.199 Android 8.0 With July 19 Security patches. No Update available. Huawei support told me there is no newer version available for this Model.... I'm abit mad coz it's even the 'pro' Model..

Is there a way to update Android 10?

Hello
I`m a new OP 7t Pro user, just got the phone and i have Android 10 - Oxygen OS 10.0.4.HD01BA version on the phone. I have the new Android 11 update notification, but after reading forums i dont want to make it as its not a stable version.
My question is: How can i update my Android 10 verion to the last A10 version that OP released.
Thanx in advance.
robilaur said:
Hello
I`m a new OP 7t Pro user, just got the phone and i have Android 10 - Oxygen OS 10.0.4.HD01BA version on the phone. I have the new Android 11 update notification, but after reading forums i dont want to make it as its not a stable version.
My question is: How can i update my Android 10 verion to the last A10 version that OP released.
Thanx in advance.
Click to expand...
Click to collapse
Download the correct firmware from: https://forum.xda-developers.com/t/...a-oxygen-os-repo-of-oxygen-os-builds.4003455/
Place it in the root directory of your SD Card and do a local upgrade via Settings > System > System updates > Cog Wheel > Local upgrade > point to firmware you downloaded.
@Hw4ng3r
Thank you for your reply. Do i have to do all updates in order ( 10.0.0.5, 10.0.0.6, 10.0.0.7 ... and so on) or does the last one 10.0.0.14 contain all previous updates? Does this update wipe my phone data or will i have everything left on it.
In case of update 10.0.0.14 there are 2 update files, do u know witch one is the last and witch one should i download?
Thank you
robilaur said:
@Hw4ng3r
Thank you for your reply. Do i have to do all updates in order ( 10.0.0.5, 10.0.0.6, 10.0.0.7 ... and so on) or does the last one 10.0.0.14 contain all previous updates? Does this update wipe my phone data or will i have everything left on it.
In case of update 10.0.0.14 there are 2 update files, do u know witch one is the last and witch one should i download?
Thank you
Click to expand...
Click to collapse
No you do not need to update in order. Just pick the latest version ( or version you want) and you're good to go.
The BA version apparently has two zips for the .14. One was what was available pre Feb 2021, and one that is there on the EU support site now. I'm not sure what has changed between the two versions though. Maybe someone else that knows more can comment on that.
Just be warned that if you do go Android 11 and want to come back to Android 10, you will need a data wipe to come back.
Thank you for your help!
I`m downloading now the .14 version from official website and doing the update.
Thanks again and topic can be closed if needed.

still ui 1.0

Hi guys.
Please advise me of the solution as I get to my realme 7 for official version ui 2.0. I bought the phone from a local telecommunications operator in Slovakia. Doesn't look branded. I downloaded and installed the latest update from realmeupdater.com (RMX2170_11_A.41). I haven't received an update since. I also tried vpn. Thanks.
Be glad you have Android 10.
For example: In Android 11 double click to wake does not work . It doesn't matter if it's official rom or custom.
This is very frustrating. Android 12 is coming up on the phone, and we won't receive it because of this stupid bug!
I found a way to update. It seems that the version you have is bugged, so you have to rollback to a previous one.
Steps I followed:
1)Downloaded this version from the site you mentioned: RMX2170EU_11.A.38
2)Reboot to recovery > Install from Storage > select the .ozip.
3)Reboot to OS and... a wild update appeared! Version RMX2170_11_C.26.
Hope this helps all those stuck in Realme UI 1.0.

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