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This is now happening on my replacement phone! I got the first phone replaced because it wasn't charging but now it's happening again on the replacement. It seems to only happen when the battery gets to 20% or lower. When it does this, it doesn't matter if it is USB or wall charging. I have been able to get the new phone to charge now twice by rebooting - one time it took three reboots. The first time it happened on my first phone the battery widget stuck on 50% and I didn't get the low battery warning and the battery went to 0 before I knew it and it took forever to begin charging again. I've been on different battery modes when it happens, so that isn't causing it.
I've mentioned this on a couple other threads and there's been others that responded it happened to them, so I thought I'd start a thread on this in case Motorola is monitoring this forum (they better be). Anyone else chime in here so we can get a feel for how widespread this may be.
Just let mine go down to 20 plugged up and its charging but im only on day one
Sent from my MB855 using XDA Premium App
beartrap said:
This is now happening on my replacement phone! I got the first phone replaced because it wasn't charging but now it's happening again on the replacement. It seems to only happen when the battery gets to 20% or lower. When it does this, it doesn't matter if it is USB or wall charging. I have been able to get the new phone to charge now twice by rebooting - one time it took three reboots. The first time it happened on my first phone the battery widget stuck on 50% and I didn't get the low battery warning and the battery went to 0 before I knew it and it took forever to begin charging again. I've been on different battery modes when it happens, so that isn't causing it.
I've mentioned this on a couple other threads and there's been others that responded it happened to them, so I thought I'd start a thread on this in case Motorola is monitoring this forum (they better be). Anyone else chime in here so we can get a feel for how widespread this may be.
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Click to collapse
Have you tried doing a hard reset and letting the phone sit for 20 minutes. It could be some kind of bug. I know mine had some force closes on the first day. I did a hard reset from recovery and let the phone sit at first boot. Then did a reboot and have had no problems since.
Master reset for photon 4g.
http://https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/69069/~/photon-4g---master-reset-%2F-factory-data-reset
jfdebo779 said:
Have you tried doing a hard reset and letting the phone sit for 20 minutes. It could be some kind of bug. I know mine had some force closes on the first day. I did a hard reset from recovery and let the phone sit at first boot. Then did a reboot and have had no problems since.
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jfdebo779 said:
http://https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/69069/~/photon-4g---master-reset-%2F-factory-data-reset
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Click to collapse
I did a factory reset on the first phone and that didn't change this problem.
I haven't seen this problem on my phone. Best thing to do is report it to the Motorola forums and have them look at it especially if many others are experiencing the same issue.
In the mean time, you possibly could have another bad unit. Not sure why it would not charge when the battery hits 20% or lower. Also what battery widget are you using?
ericdabbs said:
I haven't seen this problem on my phone. Best thing to do is report it to the Motorola forums and have them look at it especially if many others are experiencing the same issue.
In the mean time, you possibly could have another bad unit. Not sure why it would not charge when the battery hits 20% or lower. Also what battery widget are you using?
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Click to collapse
Good idea on the Moto forums. I have tried Battery Monitor widget, Circle Battery widget and Battery Notifier (big text) widget. No one widget was in use or installed for every instance I had a battery charge problem, but I guess it may be more than one widget with potential interferences. Has anyone else been using any of these widgets and not experienced this problem?
@Beartrap
What battery widgets etc have you installed? Sounds like a compatability issue with something that was installed. Try using the phone completely stock with no custom widgets installed. If you can get the phone back to stock out of box condition that would be the best way to troubleshoot this problem. I doubt it's another bad phone.
tx_dbs_tx said:
@Beartrap
What battery widgets etc have you installed? Sounds like a compatability issue with something that was installed. Try using the phone completely stock with no custom widgets installed. If you can get the phone back to stock out of box condition that would be the best way to troubleshoot this problem. I doubt it's another bad phone.
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Click to collapse
I agree it's not a bad phone, but some bug either in the phone or installed app/widget. I'd like to know what battery widgets people are using that haven't had this issue so I know what's safe.
Not exactly related to battery widgets but i have noticed that Estrong's, Astro and File Expert file managers do not work correctly on my Photon. They don't show the full capacity of my 16gb sd card and they also don't show all the files in my download folder. So I'm thinking theirs going to be more incompatability issues with this phone until app developers get some updates rolled out for this phone.
As for battery widgets, i don't use them. I use the stock battery ifo that is included with the Photon. Sorry I can't give any help with that. but I'm pretty sure the widgets in the Android Market will not be fully compatible with the Photon. Uninstall everything you installed from the market and use your phone for a day or so and see how it acts.
I'm having the same issue, i'm not using any sorta battery widget/app, just stock(non-rooted).
Its been charging for about 4 hours today and went from 20% to 30% and its hot, really hot.
I've had it since day one and seems to match what the OP is saying about once it goes below 20-30% it has a hard time charging but like i mentioned before, mine gets toasty when its failing at charging.
Also had an issue while streaming from google music beta, went from 100 to 20% in <2 hours and once again it was hot as the devil's **** then it wouldn't charge.
cobrahicks said:
I'm having the same issue, i'm not using any sorta battery widget/app, just stock(non-rooted).
Its been charging for about 4 hours today and went from 20% to 30% and its hot, really hot.
I've had it since day one and seems to match what the OP is saying about once it goes below 20-30% it has a hard time charging but like i mentioned before, mine gets toasty when its failing at charging.
Also had an issue while using streaming from google music beta, when from 100 to 20% in <2 hours and once again it was hot as the devil's ****.
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Click to collapse
I did fail to mention that each time I did notice the back of the phone was pretty warm but not what I'd consider real hot. The third time this happened (on second phone), I cooled it down to room temperature and it still wouldn't charge.
beartrap said:
I did fail to mention that each time I did notice the back of the phone was pretty warm but not what I'd consider real hot. The third time this happened (on second phone), I cooled it down to room temperature and it still wouldn't charge.
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Click to collapse
Well it got hotter the my evo 4g ever did after flashing many roms and kernels and what not and even hotter the my pre minus when simultaneously charging and tethering. Havent had a phone get that hot before, i'll try to get a temp reading when it happens again.
Just pulled the battery little while ago and it started charging again. Seems to be hit or miss with the restarts and battery pulls the get the thing going.
I havent tried just turning it off and letting it charge past 30% yet, to see if it only does it when it on vs. when it off.
It's happened again. I was running speedtest.net repeatedly to test my radios and my battery temp climbed up to 118F. I checked if the phone would charge periodically and it did until the battery got less than 30%. It seems to be this combination that causes the malfunction. I rebooted and it charged fine, but the temp also fell to 115F, so I don't know if it was the reboot or lower temp, but at least now I know how to get it to recharge and not run th and it always charged, battery down to 0.
I tried to make this happen the other night by running quadrant repeatedly, but temps never went above 115. It always charged that night, so 115-118 is the magic number together with <30% battery.
BTW - our radios may kickass, but they also generate a lot of heat, so be on the alert to high battery temps when hitting the radios hard.
My first Photon had the problem where the battery went from 50% to DEAD immediately. I remember one time the phone was red hot to the touch right before it died, it was just idling. It wouldn't accept charge until I removed and replaced the battery.
My replacement Photon doesn't have the problem (yet) or any of the first Photon's problems. I am convinced there is a bad batch of Photons out there.
Unfortunately I'm on my second photon. I exchanged the first for this reason.
Do any of you happen to use a case with a magnet in it? I've only had this happen twice and both times it was in a case. Now it doesn't happen.
Sent from my MB855 using Tapatalk
money226 said:
Do any of you happen to use a case with a magnet in it? I've only had this happen twice and both times it was in a case. Now it doesn't happen.
Sent from my MB855 using Tapatalk
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I am using the black Sprint case, but there's no magnet in it. I do think the case may aggrevate the heat buildup so if I hit it hard again and feel it getting warm, I'll be sure to remove the case.
beartrap said:
I checked if the phone would charge periodically and it did until the battery got less than 30%. It seems to be this combination that causes the malfunction. I rebooted and it charged fine, but the temp also fell to 115F, so I don't know if it was the reboot or lower temp, but at least now I know how to get it to recharge and not run th and it always charged, battery down to 0.
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Click to collapse
This theory just got shot down. I hooked up the USB charging cable at 62% and 84F and it wouldn't charge. The phone recognized the connection and displayed the message it was in charge mode, but the battery in the notification bar didn't show it was charging nor did battery monitor widget. I then connected it to the OEM wall charger and cable and nothing. I rebooted and no change. I shutdown the phone and hooked it up to AC and it went into charge mode. I then booted and it's going into charge mode as it should. I'm back to square one again.
beartrap said:
Unfortunately I'm on my second photon. I exchanged the first for this reason.
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Click to collapse
That doesn't matter, you have every right to exchange it 283892 times until you get one that works. within the 30 days, It is in our contract. Not sure why people don't understand this. It doesn't matter where you get it, what store you get it from, Sprint, Best Buy, Radio ****, bob's electronics supply..you can get it exchanged. Personally, I wouldn't have even hesitated nor made this post, I would have just exchanged it.
Then made this post to say what happened to a photon I used to have. lol
EDIT: People need to speak up and let companies understand that you just won't settle. I come across customers everyday that just settle. I work for Comcast, talk to customers daily about things. I get, oh yea and then our internet sucks, and this doesn't work and oh yea this broke and we don't get this channel but we pay for it. My first question is, "Did you call?"....their answer, "Call who?"..or just "No". LOL I'm like, how the hell do you think stuff will get fixed if no one knows you have any problems? haha
You are the consumer, you have a lot of rights to the product you paid money for.
This is a great phone, but like all electronics some stores might get a bad shipment, it happens.
Good Luck with whatever you choose to do.
I have exchanged mine 2 times, 1 had a messed up screen, the other 1 had some problem that I couldn't make calls. So far this one is good to go! The Charm
-DJ
I'm in dire need of some help. My phone is a stock unit that has had no modifications to it at all. It started shutting off randomly a week or two ago, usually when I would use GPS, bluetooth, or the internet but it does happen when everything is turned off (GPS, bluetooth, and wifi) When I turn the phone back on, the battery would be totally drained displaying to a critical level. This would cause the phone to shut back off. I can repeatedly turn the phone back on, and usually one of the times the battery will be displayed with more charge and allow me to use it, but if I did anything other than make a call the phone would shut back off. This problem does not occur if the phone is plugged in and charging (never shuts off randomly and the battery does not drain). I have already tried factory resetting the phone multiple times and that hasn't seemed to help. Any input would be greatly appreciated!
netiseret said:
I'm in dire need of some help. My phone is a stock unit that has had no modifications to it at all. It started shutting off randomly a week or two ago, usually when I would use GPS, bluetooth, or the internet but it does happen when everything is turned off (GPS, bluetooth, and wifi) When I turn the phone back on, the battery would be totally drained displaying to a critical level. This would cause the phone to shut back off. I can repeatedly turn the phone back on, and usually one of the times the battery will be displayed with more charge and allow me to use it, but if I did anything other than make a call the phone would shut back off. This problem does not occur if the phone is plugged in and charging (never shuts off randomly and the battery does not drain). I have already tried factory resetting the phone multiple times and that hasn't seemed to help. Any input would be greatly appreciated!
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Click to collapse
Have you tried a new battery? Sounds like your battery is on its last leg. It could also be battery contacts on your phone, make sure they are clean and actually touching the battery when you insert it.
Sent from my SGH-T959 using xda premium
have u ever flashed a rom ?if not then u should change ur battery ....
iTz KeeFy said:
Have you tried a new battery? Sounds like your battery is on its last leg. It could also be battery contacts on your phone, make sure they are clean and actually touching the battery when you insert it.
Sent from my SGH-T959 using xda premium
Click to expand...
Click to collapse
I second this, I had the same issue a couple years ago with my g1, a new battery made it run like new again.
netiseret said:
I'm in dire need of some help. My phone is a stock unit that has had no modifications to it at all. It started shutting off randomly a week or two ago, usually when I would use GPS, bluetooth, or the internet but it does happen when everything is turned off (GPS, bluetooth, and wifi) When I turn the phone back on, the battery would be totally drained displaying to a critical level. This would cause the phone to shut back off. I can repeatedly turn the phone back on, and usually one of the times the battery will be displayed with more charge and allow me to use it, but if I did anything other than make a call the phone would shut back off. This problem does not occur if the phone is plugged in and charging (never shuts off randomly and the battery does not drain). I have already tried factory resetting the phone multiple times and that hasn't seemed to help. Any input would be greatly appreciated!
Click to expand...
Click to collapse
what ROM are you using? are you overclocked? I had similar problem with some roms overclocked, my phone would shut down, restart, battery drain was horrible!! during calls would be the most annoying it would turn off and was walking have a conversation with the plastic by my ear .after some research and testing the problem was my overclocking was unstable at 1.2 + running on 1ghz after a while the problem went away
Your phone will restart or shutdowns randomly..if
1.You overclocked GPU or CPU to high performance.
2.You flashed any unwanted zip files for performance or somewhat.
3.You make the phone very heat[Main Reason].
Instructions:
1.Avoid playing high end games for long time(Like me).
2.Avoid playing high end or medium games above 20mins. while charging.
3.Don't allow your phone to heat.(Due to temperature).
4.Try Re-flashing your current Rom(if you installed custom rom).
5.Try flashing your phone.
6.Check your phone completely for viruses with a better antivirus.
7.If the problem is after installing some apps..Try uninstalling that.
Thats all i Know!
happened to me before more than once I agree that you should get a new battery but if you have to wait in the meantime, what I did was:
1. pull the battery out let the phone cool down
2. I put it back in and turned it on
3. If it turns on okay drain the battery till it shuts off by playing music
3. repeat 1 and 2 and if it turns on okay again repeat step 3
4. if not then let it stay off and charge it to maximum and it should be useable
I did this because I assumed that the phone for some reason wasn't reading the battery levels properly so I made sure that the battery was fully drained then charged it to max to fix that. It worked for me but its just to make the phone useable as I still needed a new battery. It drained very quickly and I had to be charging even 3-4 times a day on heavy use but if I only made phone calls and texts it got me through one day.
Ok I've had the Moto Z for a while and its a great phone. Or it was until a few weeks ago. In the space of a couple of weeks a few official updates were sent to my phone and thinking nothing of it I updated as requested. The last update has seriously messed the phone up.
Problems since the update:-
- Battery drain now has the phone running out in about 10 hours. This problem seems to be intermittent, the majority of the time it happens and drains the phone quickly but not all of the time and usually its Android OS using between 25-50%. Also safe mode has no effect on the problem.
- Phone speaker stops working. Start the phone up and its working, but after a undetermined amount of time (no more than a hour or so) the speaker no longer works. If I get a call I have to turn on speaker phone to be able to hear anyone. Reset the phone and it works normally, only to happen again soon after.
- Phone charging stops working. Again start the phone and plug in the charger and it works fine. But after its charged, again after a undetermined amount of time, charge no longer works. Plug the charger in and the phone indicates its charging with the little light coming on at the top. But nothing else on the phone indicates its charging and the battery continues to drain. Reset the phone and suddenly it chargers normally. Same thing then happens again given time.
What I've tried to do about it:-
- I've tried running in safe mode, which makes no difference
- I've tried a full reset, which makes no difference
- I even unlocked the bootloader and installed a custom OS (Lineage). Thinking that obviously this will wipe out the new update from Lenovo and the phone would have to work properly again. But no, nothing changes, somehow Lenovo have done something beneath the OS that's causing these problems.
The question:-
Does anyone have any idea what could be causing this or have you at least seen these issues before?
I fail to gasp what is the purpose of the topic and I don't see a question.... If you're looking for compassion, I think the internet is the wrong place.
If you're sure that the problems is the updates, downgrade to the latest version that worked well for you. Since you've already unlocked the bootloader, try any of the variety of roms available here to verify you don't have a hardware problem.
apocalypse_bg said:
I fail to gasp what is the purpose of the topic and I don't see a question.... If you're looking for compassion, I think the internet is the wrong place.
Click to expand...
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The point of my post is obvious, I've got a issue with my phone and want to know if anyone has seen this issue with the Moto Z before and if they have any idea what may fix it. The question is right there near the end:
"Does anyone have any idea what could be causing this or have you at least seen these issues before?"
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Click to collapse
apocalypse_bg said:
If you're sure that the problems is the updates, downgrade to the latest version that worked well for you. Since you've already unlocked the bootloader, try any of the variety of roms available here to verify you don't have a hardware problem.
Click to expand...
Click to collapse
I've tried a different ROM:
- I even unlocked the bootloader and installed a custom OS (Lineage).
Click to expand...
Click to collapse
Honestly don't know how my post was unclear at all, but I've gone and tried to make it even more clear with a quick edit, hope that helps.
I have exactly the same problem. For me it occurred after updating to nougat. So fare I tried nearly everything. Disabling nearly everything to the bare minimum, custom ROMs, resetting, trying to flash only parts of the Android 6 firmware (modem, Bluetooth, DSP) since a complete downgrade is not possible, using all kinds of battery tools with a rooted device, using custom kernels... I always ended up with a constant battery drain of 3 to 8 percent per hour no matter what I did. Same in flight modus. Since under Android 6 the device didn't show this behavior I think that the problem must be somewhere in the firmware beneath the OS level. An the cruel thing is that sometimes without a reason for maybe an hour or two my moto z doesn't drain an works fine so that I do not believe in a hardware problem.
Thanks for the post. Yeah it seems like something has been changed underneath the OS. I know that sometimes memory config gets changed with newer Android operating systems (at least I think so?), but could that cause all these problems?
BTW, do you have all three of the problems I mentioned? Battery drain, sound stops working and charging stops working?
Since in this condition the Moto z is not really usable for me I switched back to my old phone and I am not using it that much as a daily device, I cannot really tell about sound or charging problems. So far I did not notice those problems.
DonnieDio said:
Problems since the update:-
- Battery drain now has the phone running out in about 10 hours. This problem seems to be intermittent, the majority of the time it happens and drains the phone quickly but not all of the time and usually its Android OS using between 25-50%. Also safe mode has no effect on the problem.
Click to expand...
Click to collapse
I feel like battery life is a bit worse than with M, but I didn't experience anything as bad as you did. I switched to a custom ROM after updating to 7.0.1
DonnieDio said:
- Phone speaker stops working. Start the phone up and its working, but after a undetermined amount of time (no more than a hour or so) the speaker no longer works. If I get a call I have to turn on speaker phone to be able to hear anyone. Reset the phone and it works normally, only to happen again soon after.
- Phone charging stops working. Again start the phone and plug in the charger and it works fine. But after its charged, again after a undetermined amount of time, charge no longer works. Plug the charger in and the phone indicates its charging with the little light coming on at the top. But nothing else on the phone indicates its charging and the battery continues to drain. Reset the phone and suddenly it chargers normally. Same thing then happens again given time.
Click to expand...
Click to collapse
None of the above ever happended to me
StarStorm said:
I feel like battery life is a bit worse than with M, but I didn't experience anything as bad as you did. I switched to a custom ROM after updating to 7.0.1
None of the above ever happended to me
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Click to collapse
I've never seen anything like it before. Its so random as well. I mean yesterday I rebooted and then charged the phone before I left for Football at 4pm. At about 11pm that night I heard the battery low sound (45% of the battery had be used by Android OS..). First thing I thought of was that usually the phone wouldn't still be making sounds by now. Since as I said earlier usually the speaker stops working along with charging within a hour or so of a reboot and this had been over 7 hours without a reboot. So I tried plugging it in and it started to charge. But then when I woke up this morning again the sound was disabled and it won't charge, it just took longer for the problem to occur this time..
How can we stop asking to update to this patch?
I has already disabled this on the developer preferences but still asking every 10 minutes
Any suggest please
Mine even worst. Battery drain fast and mobile away very warm. It suddenly reboot and shown low battery. Battery drain from 50 to 3 percent in a second! Have you guy come across this?
doug107hk said:
Mine even worst. Battery drain fast and mobile away very warm. It suddenly reboot and shown low battery. Battery drain from 50 to 3 percent in a second! Have you guy come across this?
Click to expand...
Click to collapse
Yep I've also had that as part of my problem, though it had only happened a few times over the course of the month so I forgot about it with all the other problems I mentioned going on.
Basically my phone would be sitting on, say 40%, and after a reboot it would start up in the single digits.
I recently tried changing to a custom kernel to see if maybe that was causing the problem (I'd already tried changing OS). But all the problems are still there using the new kernel. Think my next step should be to try to go back to a 7.0 Android version. Are there any custom Android ROMs using 7.0?
It is said that the Motorola Manager can rescuer lost data even if the data has been covered on phone , is it true ?
Just curious what came of this. My Z, unrooted, has started running crazy hot and the battery life is not good. 6-10 hours. When I connect it to my Anker PowerDrive 2 in the car, the battery actually discharges faster or I get the slow charge warning.
Hi I have exactly the same problems as the op and tried resetting to no avail.Its driving me nuts.
Short update about the massive battery drain problem: like I wrote above, in the past weeks I tried everything from custom kernels to custom roms, resetting, deleting and so on. Nothing helped. So I went back to stock and didn't use the phone the last weeks. Today I read in an other thread about bluetooth problems that a fix for the not working bluetooth was to activate flight mode, restart the phone and deactivate flight mode. So I activated flight mode, pressed the power button for 10 seconds or so until the phone restarted an deactivated flight mode. And now the absolute strangest thing happened: for the last 5 hours the phone lost 0% battery in standby with wifi and lte on. Since I did all the mentioned things above without any effect I do not understand this at all but right now I think that this could be a (temporally) fix also for the battery drain problem.
My phone has developed a strange problem in the last week or so. Basically, it crashes randomly. Turns completely off, and when I try to turn it on again, it assures me the battery is dead by flashing the empty battery symbol. The problem is, the battery is not dead at all. This has happened at charge levels of ~30% up to almost 60%.
When I plug the phone into a charger, it suddenly shows that it's back at the original 57% or whatever and charges, turns on, and operates normally. It's like plugging it in "reminds" it that everything's okay.
Slightly before this, it also developed a problem where all my widgets often disappear after any dead battery shutdown, but this doesn't happen every time.
It's a factory unlocked E5823 on AT&T, currently on Android version 7.1.1. Some Googling around revealed people having a lot of problems with it in July, but I don't even remember when I got that update. It was definitely a while before this issue started, and other people's issues don't sound like mine. The change that most closely coincides with the onset of this problem is me installing Animal Crossing Pocket Camp. I'm not sure how that would mess with the basic operation of my phone, however.
Thoughts? If the battery was just dying, it would actually drain charge, not falsely crash the phone while really full of juice, I thought, but am I wrong? I haven't felt the need to root this phone, but I'm not at all opposed, either, if it'll help. Should I root it and reset batterystats, see if that helps?
ManiacalShen said:
My phone has developed a strange problem in the last week or so. Basically, it crashes randomly. Turns completely off, and when I try to turn it on again, it assures me the battery is dead by flashing the empty battery symbol. The problem is, the battery is not dead at all. This has happened at charge levels of ~30% up to almost 60%.
When I plug the phone into a charger, it suddenly shows that it's back at the original 57% or whatever and charges, turns on, and operates normally. It's like plugging it in "reminds" it that everything's okay.
Slightly before this, it also developed a problem where all my widgets often disappear after any dead battery shutdown, but this doesn't happen every time.
It's a factory unlocked E5823 on AT&T, currently on Android version 7.1.1. Some Googling around revealed people having a lot of problems with it in July, but I don't even remember when I got that update. It was definitely a while before this issue started, and other people's issues don't sound like mine. The change that most closely coincides with the onset of this problem is me installing Animal Crossing Pocket Camp. I'm not sure how that would mess with the basic operation of my phone, however.
Thoughts? If the battery was just dying, it would actually drain charge, not falsely crash the phone while really full of juice, I thought, but am I wrong? I haven't felt the need to root this phone, but I'm not at all opposed, either, if it'll help. Should I root it and reset batterystats, see if that helps?
Click to expand...
Click to collapse
--yep mine too. I'm thinking it has to do with the heaying problem. Mine crashes and dies when there are many apps running/ wifi on with downloads while watching youtube., etc. another is when I recprd videos at 4k pr 720p for about 8-10 mins. My phone heats up real hard. I'll try resetting it and hopefully this fixes it. ps. Haven't done anything to my z5c yet. no unlocked bootloader, no root.,etc.
Same problem
I had the same problem
Device have charge (50,60,70 or more), show 0% and turn off.
Hardware problem maybe ???
any solution found?
hi,
I know it's been a long time you posted this but I'm currently facing that exact same problem.
Could you find any solution in the end?
Thanks
ManiacalShen said:
My phone has developed a strange problem in the last week or so. Basically, it crashes randomly. Turns completely off, and when I try to turn it on again, it assures me the battery is dead by flashing the empty battery symbol. The problem is, the battery is not dead at all. This has happened at charge levels of ~30% up to almost 60%.
When I plug the phone into a charger, it suddenly shows that it's back at the original 57% or whatever and charges, turns on, and operates normally. It's like plugging it in "reminds" it that everything's okay.
Slightly before this, it also developed a problem where all my widgets often disappear after any dead battery shutdown, but this doesn't happen every time.
It's a factory unlocked E5823 on AT&T, currently on Android version 7.1.1. Some Googling around revealed people having a lot of problems with it in July, but I don't even remember when I got that update. It was definitely a while before this issue started, and other people's issues don't sound like mine. The change that most closely coincides with the onset of this problem is me installing Animal Crossing Pocket Camp. I'm not sure how that would mess with the basic operation of my phone, however.
Thoughts? If the battery was just dying, it would actually drain charge, not falsely crash the phone while really full of juice, I thought, but am I wrong? I haven't felt the need to root this phone, but I'm not at all opposed, either, if it'll help. Should I root it and reset batterystats, see if that helps?
Click to expand...
Click to collapse
It looks like your battery is just dying. This was a common issue with Nexus 6p and other phones.
Resetting batterystats won't help... it doesen't have anything to do with it
Hi people, nexus 6P owner since 2 years now. I remember when I received the phone I could reach without worries 5 to 6 hours of Screen but then, after nougat and now Oreo, I've never achieved again that numbers.
After rooting my phone, flashing carbon rom and installing elemental X kernel, I played with governor profiles and improved my SOT a little over this year but it was getting worser and worser by every day (2 to 3 hours of screen on time and heavy idle drain). Finally, the real problem came the other day when for the first time my phone shutdown at 29% suddenly after opening the camera.
So I read internet and found in the nexus 6 (not 6P) forums that someone suggested a solution concerning a problem with how the phone meter the battery remaining, suggesting doing a series of steps of charge discharge that I will list here. This, and changing to ABC rom may have done the trick, as now I'm getting much more normal battery life (considering the degradation of 2 years, 2700mah left approximately) of 4, 4 and a half hours (yours will be better) SoT and an idle drain of less than 0,5% per hour, and apparently it didn't shutdown early anymore.
So, give this steps a try if you tried everything like I did and you still having problems with battery drain.
STEPS THAT MAY SOLVE EARLY SHUTDOWN PROBLEM:
- Charge your phone to 100% and use it until it shutdowns (look at what percentage).
- Boot to recovery by pressing power and vol - button, and once in there let it drain the battery until it shutdowns by itself (may take a lot of time so increase brightness to maximum in the recovery menu under settings to consume it faster).
- Now it has really reached 0% and if you try to power it on it won't let you by blinking red in the notification led.
- Plug the charger and leave the phone off until the battery indicator show it's full.
- Unplug it and turn it on, it should show you the battery at less than 100%, like 95%, 90% or even less depending on how bad it was calibrated (mine showed 95%).
- Plug it to the charger without turning it off until reaching 100% and only then unplug it first and then turn it off quickly.
- Plug it one more time (off) until the icon shows it is full and then unplug it and turn it on, now it should say a number closer than before, like 98% or 99% (mine was 99) or it may be 100%. If it shows 100% then you're good to go with the calibration, but if it shows less, repeat the process by letting charge until 100 and then doing the same steps as before until you turn it on without charging and finally it shows 100% battery.
Please report back if this steps worked for you, because for me I think it made the trick.
Now for the battery drain what I did was this steps,
STEPS THAT MAY STOP THE POST-NOUGAT HEAVY BATTERY DRAIN (android OS drain, etc):
-Unlock and Root the phone
- Install ABC rom (check the post here in XDA)
- Flash ElementalX kernel (also here)
- Install the app "ex kernel manager" from the play store
- Enter settings and disable printers (you still can enable them if you have to print something)
- Install Greenify from the play store and select all the apps that don't use notifications.
- Uninstall unnecessary apps that you don't use anymore.
- In the Ex Kernel manager app go to CPU -> governor options and select "load". Choose one of the following recommended profiles: Excalibur V2, Dragon Fly v1, Butterfly or DeadPool. (Or check the guide in XDA about governor profiles).
- Finally activate the run on boot option and reboot to recovery, wipe dalvik and cache and then boot into system.
If you have luck like me, your phone will run very smooth and battery life will be normal to it's current degradation. My phone now last me all day like before and I don't have to charge it twice or three times like I did and best of all, when I don't use it, it almost don't lose battery (2 to 3% overnight).
Also I've never seen again that android system process consuming the same amount as the screen!
I hope this serve someone and maybe save some phones too , I never resigned my 6p because it's a great phone with one of the best cameras out there even today and with great speakers too.
Please let me know if it worked for you! Of course I don't promise it will, but you have nothing to lose anyway! Good luck.
Pd. Sorry for my English , I'm from Argentina
UPDATE: Today my nexus shutdown at 10% but only because I opened on purpose the camera to check if that is the problem, and aparently it is. I've read that when then phone has low power, an app that consumes a lot of battery like the camera may cause shutdown to prevent the phone damaging internal components. So no fix for that at the moment, just don't use the camera with low percentage.
Hi, I don't know if this thread is still on but I'd like to say that I had the same issue. I have a Nexus 6, as you said, and I've installed on it the Resurrection Remix ROM (Neo version). After that, the phone suddenly shut down everytime it reaches 20 or 30 %. I tried two solutions they suggested me;
1) In bootloader menu, go on bootloader logs and press start button for 10 seconds more or less (when you get Google logo and the phone actually boot)
2) Try to reboot the phone in Safe mode and then back in Normal mode
I've also tried to calibrate again the battery (maybe I did it wrong); I followed a guide on it but I can't remember every step of it (if interested I'll try to find it again). Nothing worked, the phone still presents the same issue and I really don't know what to do. I'd like to try this too hoping it works otherwise the last thing I can do, I guess, try to flash again the ROM. Do you have any suggestions? Thanks so much
P.S.
The battery works PERFECTLY; before I flashed the ROM it worked so damn good so I really can't believe that it needs to be replaced, I know that the phone is really old but it always worked fine so it's more logical presume that the problem is with the flashing
Using Stock Nexus 6 Shamu Kernel, with last TWRP and RR OS
Just replace your battery - you might think it's the flashing etc, but at the end of the day my money is on your battery just having called it day, which they can do quite suddenly.
I found that once that early shut down starts it gets worse quick.
It's not that big of deal to change out on these phones anyway and if you do it yourself it's cheap (15 dollars or so). - I've just done it for the second time, not that I was having early shutdowns with my first replacement but after about 18 months life was starting to wane.
Just sharing my experience with my nexus 6p.
Early shutdown problem sure gives us headache. Already tried several methods like calibration, reflashing to factory images, downgrade to minor build or major build, none of them works.
The only solutions that works for me is replace the battery, only cost between $10 to $20 for me (it depend on type battery that you buy, mine is OEM one)
Hello, giving a try to the OP guide regarding early battery shut down. Just a quick question - how long does it take for battery to drain out while in recovery mode? Screens been on for like 2hours now, I see top right screen corner the battery % completely disappear, but recovery still usable. Just wonder, how long it will take for phone to auto shutdown while in recovery mode?
And if this does not work, I'll just replace battery, like @reintakura wrote above.
This device is a disaster. Does it really work?
I tried this the other day. The phone shut off when the low battery came on. I kept powering it up. The first few times it shut off immediately. The next time it turned on and said I had 10% left. Let that 10% run down, it powered off. I kept powering it on... it would boot. I did this maybe 50 times, every time it would boot and then shut down. Then the last time it got "stuck" on the Shutting Down screen. I let it sit like that for a good 10 minutes. It never powered off, it just was stuck on the shutting down screen. I held the power button down to initiate a hard shut down. Plugged it into the charger, device off. Screen said it was 100% a few hours later. Turned on device, device reported 100% used it until it got to 70% and then the low battery light came on and it powered off. Let it charge overnight with device off. Right now it's slowly losing battery, I'm at 76% and it hasn't shut down.
Strange stuff going on.
i was facing the same problem, two days ago i returned to 8.1 abc rom
i'm getting 4h sot and no early shutdown
I can't believe I spent $200 on this **** phone and waited 3 years to get it thinking its the best thing since fried rice, mine started shutting down at 20-30% now it shuts down anywhere from 30-85%!!!!!!!! ahahahahahaha in the end its my fault for buying refurbished, someone obviously sent this crap back already and they did nothing to fix it and conned me into buying it.
Paquinho said:
Please let me know if it worked for you! Of course I don't promise it will, but you have nothing to lose anyway! Good luck.
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Click to collapse
Hi, there. This reply is way late, but I've been away for years and I've only now decided to come back, so I'm necroposting on everything that's relevant to me right now. I hope that's not a serious offense.
I've had my 6P since August 2016. I bought it NOS from Google Fi at a slight discount. It worked like a charm for me for years until around winter 2018/2019, when it started shutting down in the cold. I figured that was understandable. I bike a lot, even in sub-zero temperatures, and I tended to keep my phone in the breast pocket of my windbreaker.
It didn't care too much for that.
So, I started putting it into my backpack and it stopped shutting down.
Then, this summer (2020), the battery went off a cliff. It's been dying anywhere from 80 to 10% since June. Maps and the Camera are the big killers, but the battery will plummet from literally any use.
Yet, it will idle for days if leave it alone.
I recently decided to just wipe the thing back to factory and see if that solved anything. It was quite a feeling to scuttle all of my SMS (I backed them up to my Google account, but it seems like they've gone to some mysterious corner of the Internet from which they cannot be retrieved. Alas). It was kind of a catharsis to throw it all away.
I did back up all my media, however.
The factory reset solved nothing, so I tried the OP's recommendation. I loaded into the bootloader and, instead of waiting on the primary screen, I went into (stock) Recovery (my phone isn't yet rooted) and ran the display test a bunch of times. I alternated between that and selecting "Barcodes" since the all white screen is a bigger drain on the battery than the black and green default.
Eventually, the thing died, but it took hours. This, despite that it would die at the snap of the fingers when in the OS. Strange. I charged the device while off until it said it was full. It came on at 95%. I followed the OP's guide until it turned on at 100.
Yet, it still started draining immediately.
The current culprit is "Mobile Network Standby," which is rich because this phone has no SIM, so why is it even bothering to try and futz with the mobile network? I had been keeping the device on Airplane Mode, but I'd forgotten to turn it back on. I just reactivated that mode, so we'll see if that helps.
However, if I watch a guitar repair video on YouTube (pretty staid, not like gaming or an action movie), the battery just nosedives again.
I don't think that rooting and flashing a new ROM is going to solve this issue.
I bought a replacement battery. I'm just not eager to try and install it. So I may just try root and flash, since it's easier. I guess we'll see what happens.
wedel219 said:
Hi, there. This reply is way late, but I've been away for years and I've only now decided to come back, so I'm necroposting on everything that's relevant to me right now. I hope that's not a serious offense.
I've had my 6P since August 2016. I bought it NOS from Google Fi at a slight discount. It worked like a charm for me for years until around winter 2018/2019, when it started shutting down in the cold. I figured that was understandable. I bike a lot, even in sub-zero temperatures, and I tended to keep my phone in the breast pocket of my windbreaker.
It didn't care too much for that.
So, I started putting it into my backpack and it stopped shutting down.
Then, this summer (2020), the battery went off a cliff. It's been dying anywhere from 80 to 10% since June. Maps and the Camera are the big killers, but the battery will plummet from literally any use.
Yet, it will idle for days if leave it alone.
I recently decided to just wipe the thing back to factory and see if that solved anything. It was quite a feeling to scuttle all of my SMS (I backed them up to my Google account, but it seems like they've gone to some mysterious corner of the Internet from which they cannot be retrieved. Alas). It was kind of a catharsis to throw it all away.
I did back up all my media, however.
The factory reset solved nothing, so I tried the OP's recommendation. I loaded into the bootloader and, instead of waiting on the primary screen, I went into (stock) Recovery (my phone isn't yet rooted) and ran the display test a bunch of times. I alternated between that and selecting "Barcodes" since the all white screen is a bigger drain on the battery than the black and green default.
Eventually, the thing died, but it took hours. This, despite that it would die at the snap of the fingers when in the OS. Strange. I charged the device while off until it said it was full. It came on at 95%. I followed the OP's guide until it turned on at 100.
Yet, it still started draining immediately.
The current culprit is "Mobile Network Standby," which is rich because this phone has no SIM, so why is it even bothering to try and futz with the mobile network? I had been keeping the device on Airplane Mode, but I'd forgotten to turn it back on. I just reactivated that mode, so we'll see if that helps.
However, if I watch a guitar repair video on YouTube (pretty staid, not like gaming or an action movie), the battery just nosedives again.
I don't think that rooting and flashing a new ROM is going to solve this issue.
I bought a replacement battery. I'm just not eager to try and install it. So I may just try root and flash, since it's easier. I guess we'll see what happens.
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Click to collapse
your battery is probably aged, I got the same problem and replacing battery is the only solution that'll work.
Sent from my angler using XDA Labs
Ata Ur Rehman said:
your battery is probably aged, I got the same problem and replacing battery is the only solution that'll work.
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Click to collapse
I reckon that you are correct. However, I am noticing that my phone hasn't crashed since I followed the OPs charging guide. That's something, at least.
Although monstrous battery drain is still a huge problem. I will be swapping the battery.
My question is: root first and flash something custom, just to see what happens? For evidence gathering ... in the name of empiricism.
Or just go ahead with the swap before doing anything else?
wedel219 said:
I reckon that you are correct. However, I am noticing that my phone hasn't crashed since I followed the OPs charging guide. That's something, at least.
Although monstrous battery drain is still a huge problem. I will be swapping the battery.
My question is: root first and flash something custom, just to see what happens? For evidence gathering ... in the name of empiricism.
Or just go ahead with the swap before doing anything else?
Click to expand...
Click to collapse
yeah try root and installing ABC oreo ROM if that doesn't make differ at all then replacing battery is the only solution.
Sent from my angler using XDA Labs