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Decided to try to call Verizon and again inquire about heat. I was very specific in the inquiry ... basically that I was just checking to see if Verizon had any notes about heat, now that the phone has been out for a while.
The CSR said she did see something about exchanging batteries and would pass me on the tech support as a warranty issue.
The tech support person, after a seriously long hold time, said she reviewed the Verizon trouble database, checked with a teir 2 analyst, and even called HTC.
Not surprisingly (once HTC was involved) she came back with:
1) We recommend people with heat issues use a Vinyl case to help with heat [I guess Vinyl has heat-dissipation capabilities I was not previously aware of]
2) Hard reset the phone
3) If you are streaming and your phone gets hot, stop streaming for a while
4) Buy an extended battery [did that, still gets hot]
5) This is a very powerful processor, so it will get hot.
#5 is the key. It means"we have found the excuse that will get us out of this".
The tech rep said she saw nothing about battery exchange. She acknowledged MANY internet reports about heat, but said that Verizon can only do what HTC says they can do; and that hopefully HTC would take all these reports and develop a software fix that manages the heat better.
So no joy from Verizon, which is killing me because I really want to unlock and root, but am staying away in case the phone is no good. Of course, for all I know, I don't have heat issues, but too many people saying things like "I never go above 105" have me paranoid about my phone (which can get to 115 in regular game play, and once got to 120 in a car). If I knew that "Relocked" wouldn't be an issue if I ever had to warranty in the future, I would go ahead, but ... ugh.
Anyway, in case anyone wanted to know.
Damn talk about a run-around. Normally my phone doesn't get warm until I really start using it...for example...One day just cleaning up the house and streaming Pandora for hours allowed my phone to get fairly warm.
It's never shut down on me or anything but it still is worrisome. Makes me wonder if there is an issue with all these phones but not many people REALLY use them to find out.
Well
My phone has never rebooted on me, and perhaps too many people claiming their usage never gets the phone above X degrees is simply too specific to each person to actually mean anything to anyone else (and all these stories have done, is F'd with my mind, making me think my phone runs hot when maybe it actually doesn't) ...
but, I'll tell you this ...
This is all well and good for a phone released in November. When summer rolls around, and the ambient temperature is no longer low, I think we are going to see a lot of problems and fast. If the standard user gets to 105 in a room that's 70, that means the standard user will start seeing 135 when it is hot out. Those that can get to 115 right now, that's an explosion waiting to happen come July.
I have had two Rezound's. I stream audio all day long at work, either iheart radio or sirius radio online.
Both these services cause ANY phone to get rather warm. I'm not sure what temp my first one went to, but it got so hot in my pocket I thought it was going to burn me. Even using a 2750 batt it was going dead in like 4 hours.
The phone was two weeks old. I called VZ & they wanted to send me a refurb. I told them NFW & they finally agreed to send me a brand new phone. The new phone barely gets warm in the same conditions & that same 2750 battery lasts all day now.
My phone on average use gets about 100-105, 110 if the screen is on and on full brightness for a while. Highest I've seen is 125 when I was using an MHL adapter for over an hour, then the phone shut down. Other than that I haven't seen any shut downs related to heat. I do agree though that come summer, this IS going to be a problem, but hopefully by then they'll have figured out a way to better manage heat... I hope.
Ya know, I think people are losing sight of the fact that the power of these cpus has increased dramatically in only a couple of years. I'm typing this on a dual core 2.2GHz lenovo laptop that has cooling fans, and is running 109f doing very little. Why should we expect a dual core 1.5 jammed into a metal and plastic brick without vent holes, much less fans, to run cool?
Well ...
kierandill said:
Ya know, I think people are losing sight of the fact that the power of these cpus has increased dramatically in only a couple of years. I'm typing this on a dual core 2.2GHz lenovo laptop that has cooling fans, and is running 109f doing very little. Why should we expect a dual core 1.5 jammed into a metal and plastic brick without vent holes, much less fans, to run cool?
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I agree with that no issues. I suspect a lot of my concerns comes from various people at XDA saying "I stream 1080P while playing Reckless Getaway while listening to Pandora over 1x while on the telephone and my phone never gets any warmer than 32°F/0°C".
Unfortunately, without someone with one of those magic Rezounds standing right next to me, running the same game (for example), there is no way to REALLY know if a phone is operating normally or not.
jdmba said:
This is all well and good for a phone released in November. When summer rolls around, and the ambient temperature is no longer low, I think we are going to see a lot of problems and fast. If the standard user gets to 105 in a room that's 70, that means the standard user will start seeing 135 when it is hot out. Those that can get to 115 right now, that's an explosion waiting to happen come July.
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Click to collapse
I welcome this problem coming in at summertime as they may be forced to replace my rezound with one of the new quad cores or somethin.. dont get me wrong I love this phone but if a defect got me the latest/greatest I'd be all over it..
Ok I recently installed Eclipse ROM on my MMX2 phone hoping it would increase the speed and extend the battery life, but no noticeable change in either of those categories. I use my phone alot and understand that is part of my battery drain, but I have noticed when using my phone to either surf the www or play a game or even talk on it, the heat is almost too much where I can barely hold the phone without thinking i am going to burn my hands.
Today I actually paid more attention to it and took the back battery cover off and it was surprisingly cool to the touch, even the battery wasn't hot, but below that it was scorching!! The heat is radiating from near the speaker cover (my speaker isn't near as loud as my friends Droid-X but that's a different issue for a different topic).
Does anyone else experience this issue with either the MMX2 or the DX2? I assume they are very similar phones.
Thanks!
Lee
unknownuseraccount said:
Ok I recently installed Eclipse ROM on my MMX2 phone hoping it would increase the speed and extend the battery life, but no noticeable change in either of those categories. I use my phone alot and understand that is part of my battery drain, but I have noticed when using my phone to either surf the www or play a game or even talk on it, the heat is almost too much where I can barely hold the phone without thinking i am going to burn my hands.
Today I actually paid more attention to it and took the back battery cover off and it was surprisingly cool to the touch, even the battery wasn't hot, but below that it was scorching!! The heat is radiating from near the speaker cover (my speaker isn't near as loud as my friends Droid-X but that's a different issue for a different topic).
Does anyone else experience this issue with either the MMX2 or the DX2? I assume they are very similar phones.
Thanks!
Lee
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I have a Milestone X2 and my phone has never gotten hot where I can't touch it. It gets warm when i am playing a game or something. You might have a bad connection with your speaker. Take notice if it gets warm when you listen to something? While charge or only if you are using your phone with a game.
But generally I have not experienced this with my phone. I would let someone take a look at it! I work at a Cell phone store and I have heard of devices getting so hot that it physically did burn an individual. The phone itself did this because one of the servos where not attached properly.
I would also try a different charger...
The only time mine gets really warm is when I'm constantly using wifi. Other than that its cool.
A big culprit of the DX2 overheating is the Flash software. Check to see if you have Flash 11 installed. Others who have had this issue have either removed it or used a previous version of Flash.
Hey everyone. I literally just got my G5 in the mail a couple hours ago and went through the setup process. It was plainly obvious that the phone was really hot. Has anyone else noticed this? I don't know if this is a common thing or if it may just be my phone....
My LG G5 is not received.So I don't know.When I get it,I will answer this.
Mine gets a little warm after heavy use and while charging, but I wouldn't call it hot. Try pulling the battery and see if the battery is causing the heat.
Mine also got hot during the setup process. I was adding my gmail account and fiddling around with it while it was charging and it got noticeably hot. Haven't had a problem since then.
I was playing with one in the ATT store and it seemed to be getting warm on the back just to the left of the fingerprint reader (if looking at the back). I wouldn't say it was hot, just warm.
Most phones heat up a bit during setup, just like some do during updating. I'm guessing it may be a little more noticeable with the metal design.
Verizon unit here and mine was also hot when setting up but quickly cooled down. I will add that i did not have my phone plugged in when setting it up.
Mine was really hot during the setup process. If I'm doing nothing with the screen off, it's cool. But doing anything with it, generates more heat than I would like. Taking photos feels like I'm holding a hand warmer.
I read LG isn't aggressively throttling the CPU like Samsung so at this point that's what I'm assuming is going on.
It would be nice if there was a straight forward way to compare temperatures objectively instead of subjective descriptions like warm, little warm, hot, too hot.
Honestly I wouldn't worry about it too much unless it happens after your initial device set up. Normally with the LG's I've noticed that they get hot during a first boot and setup. The only other time I've experienced it like that is if I'm playing a game or on Skype.
whitetyler said:
Hey everyone. I literally just got my G5 in the mail a couple hours ago and went through the setup process. It was plainly obvious that the phone was really hot. Has anyone else noticed this? I don't know if this is a common thing or if it may just be my phone....
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Click to collapse
after setup, (not charging) installing all my apps it got warm but not where i would have to put it down.
it seem that this phone have a lot of problem............... should i go pick up my package?
Verizon user here. I didn't notice anything warm during setup but I noticed on my first test call that after about 10 minutes it was getting warm to the point of being uncomfortable. I've a text message restore running for about 10 minutes now with the display on and the phone is cold to the touch. Not sure what may be causing the temp variances. An unlocked CPU sounds plausible which i'm kind of okay with. Has anyone notice poor call quality. According to the person I was talking to my voice would go through periods of crystal clarity and inaudible garble. Not sure if it was on my end or theirs. I'll return with updates.
Got my My LG G5 from T-Mobile... After 3 days the phone has been overheating, and every 10 seconds it drops Mobile Connection...I went through a plethora of tests with T-Mobile Support and they determined that I need a replacement device...so waiting for the replacement...One other thing, I notice this happened after calling T-Mobile to Unlock the device...So not sure if there is any correlation between my issue and T-Mobiles Unlock App, T-Mobile said the two were not related.
I did factory reset and left for 10 minutes after first boot then setup my credentials and left phone on WiFi for 1 hour before I did start downloading
Sent from my LG-H830 using XDA-Developers mobile app
/message manually redacted/
The only 2 times i had the phone get warm was whdn i setup it up and when i tried to film a 4k video while charging it and it caused the phone to stutter and even the clips stuttered.
I think there are communication problem here, when people mention hot, how hot is it, as different people defines them differently, I know my friends phone is only warm, but he just say hot.
all the LG phones i heard get HOT or overheated. this has been happing for so many years, nothing new.
i notice this 4 years ago with my LG phone. i thought they would have fixed it by now.
umbrokhan said:
all the LG phones i heard get HOT or overheated. this has been happing for so many years, nothing new.
i notice this 4 years ago with my LG phone. i thought they would have fixed it by now.
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I had the V10 for about 4 months, only get s warm, not hot.
Setup no heat, installing all apps for 20 mins no heat. Lots of photos not heat. Not seeing an issue with over heating
Hello guys,
I'm having some serious issues with overheating.
I saw that it's affecting alot also performace of device as of latery.
I have upgraded 1 week ago from android 9 EU to android 10 global.
Could it be some issue with current android where something is even working on background and making device use processor too much?
Can I somehow "tune" graphic on mine device (without rooting) ?
As I play alot of black desert mobile and it's anjoying if mine device is almost untouchable due to overheating.
Or do you think it's HW issue mainly and I should send it to repair ?
Thanks,
Martin
What did you do in the end? My Mi A3 is currently in the fridge because the temperature has gone over 20C in the UK and it's crashing continually.
That's a pity - 20C and your phone can't handle it? How does that happen???? Go to my place and the temp is constantly at 35C and I still max out everything I could in every game. No problem.
About the overheating, that's a normal thing. Through time of course the performance would go down and thus it would run hotter trying to keep up the performance. But really, chill people. If your phone is about 35C - 40C, it's just hot and to be honest, it's a normal thing hardware-wise.
If it's A LOT hotter after the update, it's due to the software. So you can flash Pie back, or use custom ROM, or just wait for another update.
I've just noticed that the July update from Google has been released recently. Fingers crossed. When I say 20C I mean ambient temperature here in the UK... the phone itself gets *way* hotter. I know phones get hot when the CPU is stressed but my phone was sat by my side here outside (in the shade) and it randomly rebooted twice whilst idle. After hard restart (press and hold power down for a few seconds) it comes back up and will work for a couple of minutes before becoming unresponsive again. As the problem seemed to get a lot worse with Android 10 and the recommendation is to go back to version 9, I'm hoping that Google/Xiaomi are able to fix it. I'm a techie working and developing stuff since 8-bit games so I'm more than happy with low-level stuff but firmware updates on phones still freak me out
Hi,
I noticed my xperia 1 mark III is overheating even in normal use, especially in 120Hz mode. I hope sony will fix it as this device is really scalding.
It really burns!
This is the hottest device I ever had
Software version: 61.0.A.11.23
You're burning up your battery. Time is of the essence, resolve this issue fast. Shutdown the phone if it gets too hot!!!
Auto thermal shutdown may not protect the display/mobo especially if in hot ambient temperatures, in direct sunlight, or when charging.
Keep brightness at 50% or less.
Factory reset.
If that fails...
Find the apks or/and services causing to high drain.
If that fails, return the device.
The clock is ticking, Mr Wick tic-tok...
This is a serious problem. I took some photos and videos (4k and slowmotion) while standing in the sun. Outside temperature was about 23°C (73°F). After about 5 minutes I got an overheat message.
An app that I installed earlier registered an internal temperature of 40.5°c. It felt really hot to (while in a bumper case).
After I put the phone on a granite kitchen table it cooled down in about 10 minutes.
jordidejongh said:
This is a serious problem. I took some photos and videos (4k and slowmotion) while standing in the sun. Outside temperature was about 23°C (73°F). After about 5 minutes I got an overheat message.
An app that I installed earlier registered an internal temperature of 40.5°c. It felt really hot to (while in a bumper case).
After I put the phone on a granite kitchen table it cooled down in about 10 minutes.
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Click to collapse
It is serious. Turn off the phone when it feels very warm before it goes over temperature.
Using a AMOLED display in direct sunlight is never a good plan. Limit it to seconds of use.
I have had this same problem since I got it to the point where I got an alert that some apps would be shutdown.
US Version purchased from Adoroma in the states : 61.0.A.11.23
Just another aggravating issue with this phone. Some are having boot loops of a sort also! What is wrong with these companies? Can they not produce a decent product anymore? 1300.00 and it's junk???????????
I am getting overheating as well, a little warm most of the time I use the phone.
Definitely was the 120hz display turned on. Less warm when the 60.
When using the wireless charger.
Anytime I use the cameras.
I am on the latest update as well.
Hm, very intriguing issue with $1300 flagship smartphone from such a respectable brand. I had similar problem with Xperia 1 II in several occasions. And... I think I know what's the problem (not bloody hot SD888 as you might suggest!). Please have a good look at dissasembly video:
Then compare it with $390 LG V60 ThinQ disassembly video from the same guy. Spot the difference! And it is - missing cooling system on Xperia 1 II / 1 III whereas LG V60 has quite big copper vapour chamber! Maybe that's why my LG V60 never gets really hot. So the question is ... WTF are you doing SONY?!
Well, I just sent back my first Pixel - 5A - for overheating. I have been watching the 1 iii and the 5 iii as a possible purchase...but I am turned off by the dedicated assistant button that might possibly be remappable... but for sure I will NOT buy either of these mark 3 phones if they overheat! Makes me sick just how badly most new phones are functioning.
Yeah same, it seems to turn off randomly when using the cameras and when 120HZ screen is on.
senzazn12 said:
Yeah same, it seems to turn off randomly when using the cameras and when 120HZ screen is on.
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Click to collapse
I think it's the case for warranty replacement or even return if possible. This is one of the reason why I don't buy expensive brand new phones parallel imported (not officially sold in my country). Just because it means no proper warranty, no service, no nothing.
My Xperia 1 III is getting extremely hot even when taking photos (only 2-3) then get message about hot temperature and apps shutting down.
I use Streamlabs mostly (sometimes Prism) to broadcast to YouTube, foundthe phone almost useless! Overheating in seconds from start of s stream! I'm using my old Samsung Note 10 again as Sony wasn't simply useful.
Now I found a solution to it (sorry solution is too big word)
- I've turned "object tracking" off in camera
- I've turned autofocus on in camera
- I've turned 120hz off
Today we had hot day here in UK (27 Celcius ) I did my tests.
Streamlabs at 1080p , 7000kbps , 30fps run outdoor for about an hour smoothly. Connected to charger started to overheat.
Not to mention that tethering makes it hot quickly (so with Samsung).
Prism at 1080p 60fps run smoothly for couple of minutes and then crashed.
Didn't connect the charger.
I use Streamlabs to transmit 5-6 hours of stream into YouTube using mobile network in most if the times and whilst driving (so changing stations constantly)
I found that using WiFi it doesn't get as hot.
Also charging makes it very hot - SONY advertised it as able to by powered directly by a charger without charging battery, how and where do I find that option?
Is it available using car charger with quick charge 3.0?
I like the phone , like the shape , size and feel to it. Camera is OK (I own Sony a6500 )
Hate the fact of poor selfie camera in such expensive phone (I do live streams using selfie cam too)
Right I've ordered a return of my phone and have 30 days to send it back what alternatives do I have? Really like the SONY if it wasn't overheating I'd love it. Is there a solution to it? Cooler anything?
The things I like about the phone are:
*shape and overall feel in hand
*Cameras are ok don't really see if they great quality or not will still use my a6500 camera.
*Like the fact that can use sd card
*Love finger print reader in power button and seperate camera button
*like the fact that there's no rounded edges - hate them in my Samsung Note
I blame my problems with overheating by poorly made apps not the phone itself and not sure changing the phone will change it.
What are the options should I consider? Samsung S21 Ultra ? iPhone 12,13?
I'm a SONY fan and had many if their phones and that's why I'm looking for a solution otherwise would send it back straight away...
Can anyone help me with my problem?
Many thanks
Bart
Unfortunately greedy sony didn't provide any cooling solution to mark 3... Check disassembly videos, there is no any cooling solution at all, like you will find in asus - small vapor chamber etc. Literally nothing!
They knew snap 888 is overheating. They must have tested this device before releasing it, isn't it?
But no, still didn't apply any cooling solution. And that's a big shame and huge problem of this device.
Not sure if qualcomm provide any updated drivers to assess this problem or not. Or if sony will try to fix it. So far they did nothing and still it overheats. Mine too and you are right by saying that on 3G/5G it is hotter than on wifi.
I wonder how they can market battery as capable and better for 3 years with such hot device. Temperature of course has huge negative impact on battery longevity.
Sad but true
I'm quite shocked! Thanks for the info about disassembly videos...
I'm thinking if getting a cooler which you attach to the body.
What I forgot to mention that cameras itself (the lenses) don't get that hot is the area under them and closer to the centre. So must be processor and lack of cooling system.
Not sure what to do...
We have a hot weather now so I will test it intensively (if I was a Sony tester I'd never allow for the phone to be released like this).
Heating problems is why I keep saying that for any SOC/CPU/GPU manufacturer to keep upping the speeds of these things is STUPID! I can virtually guarantee that from now on every new CPU produced by all OEM's is going to overheat! Have you ever walked into a data center, with hundreds of servers running? You have to wear ear protection because the roar of all the internal cooling fans is deafening!
So then "we" attempt to put similar CPU's inside a device the size of a small remote control WITHOUT a fan and wonder why it overheats? There are only so many ways to keep the phone(s) cool. Use them while frozen solid in a block of ice, or better yet, stop running so many CPU/GPU intensive apps all at the same time. It's simple thermodynamics at work here. The more you have running at the same time, the harder the SOC needs to work, the hotter it is going to run. Another solution, that is literally unacceptable to most people, is to code in a lowering of the speed of the SOC. If this needs to be done then it becomes very clear that building a new, faster SOC every year is STUPID!
One more thing... I've heard that Xperia 1III is capable of powering the phone directly without battery charging to lower the heat...Does anyone know how do I turn this future on?
vanderbart said:
One more thing... I've heard that Xperia 1III is capable of powering the phone directly without battery charging to lower the heat...Does anyone know how do I turn this future on?
Click to expand...
Click to collapse
This is applicable with the game enhancer. You can add some apps there and when you open it, you can enable HS power control. Also sony just release a new firmware that answer you with this issue.. you can check my video
vanderbart said:
One more thing... I've heard that Xperia 1III is capable of powering the phone directly without battery charging to lower the heat...Does anyone know how do I turn this future on?
Click to expand...
Click to collapse
Have to sit at the outlet all the time? or how will this happen?
spine6 said:
This is applicable with the game enhancer. You can add some apps there and when you open it, you can enable HS power control. Also sony just release a new firmware that answer you with this issue.. you can check my video
Click to expand...
Click to collapse
Thanks a lot , tomorrow I will be testing - doing long live stream on YouTube using Streamlabs, I always keep my phone under charger as I drive HGV sometimes for 3-4hrs non stop so battery would die.
It also going to be hot day here in UK and having the phone close to windscreen won't help - I know I shouldn't complain about overheating in such circumstances but my phone overheats even when taking photos although I have a feeling that after last system update its looking better , also as I mentioned before switching off object tracking has improved how smooth camera works using Streamlabs and Prism.
I'm considering buying a cooler for my phone too.
I will post my report tomorrow of how it went.
Many thanks
TPnavoio54 said:
Have to sit at the outlet all the time? or how will this happen?
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I found the future now in Game Enhancer app, you can power it directly. Not sure how it will perform yet. Tomorrow will send my report.
I often run streaming app in the background and not sure if Game Enhancer will work that way. I run nav app (Sygic Truck).
Heat problem has gone down significantly for me after the latest update yesterday. Usually the phone got really warm even with me just browsing using Chrome or going through Facebook. Now even when playing ROK or Mobile Legends it doesn't get that warm.