My wife dropped her S6 edge a few months back and broke the back glass. Everything worked fine, though, until a few days ago when the screen suddenly stopped working. The screen displays two columns of alternating gray lines if the power button is held down for a few seconds or if the home button is pressed; otherwise the buttons seem to be non-responsive. Also, the left-most LED is illuminated solid purple almost all the time. I brought it to a repair shop, and they said it was a broken LCD. (Not sure why the LED would stay illuminated then, but whatever.)
I'm trying to figure out if there's any way to get the data off the phone without dropping $300 to replace the LCD. It's not rooted, and USB debugging isn't enabled. Also, she already got a replacent phone and swapped out the SIM, for what that's worth. I'm also 90% sure she never created a Samsung account and, in any event, i think it would be moot since she's swapped phones, no? Basically, I only really care about the pictures of our kids, but she unfortunately didn't have Google photos sent to sync, either.
Additionally, neither Windows Explorer nor Samsung Smart Switch recognizes it when you plug it in. I've tried attaching it to both a mouse and a keyboard via OTG adaptor to try to unlock the pass code (numerical, not pattern), but it doesn't seem like that worked because nothing happened after doing that and then plugging it into my computer. I was going to try the trick of hooking it up to my TV to mirror the screen, but I've read that the S6 Edge doesn't support MHL, so that seems like a bust.
Any and all thoughts greatly appreciated.
S6halp said:
My wife dropped her S6 edge a few months back and broke the back glass. Everything worked fine, though, until a few days ago when the screen suddenly stopped working. The screen displays two columns of alternating gray lines if the power button is held down for a few seconds or if the home button is pressed; otherwise the buttons seem to be non-responsive. Also, the left-most LED is illuminated solid purple almost all the time. I brought it to a repair shop, and they said it was a broken LCD. (Not sure why the LED would stay illuminated then, but whatever.)
I'm trying to figure out if there's any way to get the data off the phone without dropping $300 to replace the LCD. It's not rooted, and USB debugging isn't enabled. Also, she already got a replacent phone and swapped out the SIM, for what that's worth. I'm also 90% sure she never created a Samsung account and, in any event, i think it would be moot since she's swapped phones, no? Basically, I only really care about the pictures of our kids, but she unfortunately didn't have Google photos sent to sync, either.
Additionally, neither Windows Explorer nor Samsung Smart Switch recognizes it when you plug it in. I've tried attaching it to both a mouse and a keyboard via OTG adaptor to try to unlock the pass code (numerical, not pattern), but it doesn't seem like that worked because nothing happened after doing that and then plugging it into my computer. I was going to try the trick of hooking it up to my TV to mirror the screen, but I've read that the S6 Edge doesn't support MHL, so that seems like a bust.
Any and all thoughts greatly appreciated.
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sorry but u cant access ur device until u unlock ur s6 edge and allow to access ur internel storage
u have to get that display fixed
Related
touch pro
screen does not respond!!
everything else works
i feel it vibrate when it turns on, the light in the center button lights up when charging
my friend was able to call me, and the lights and my ringtone went off
the keyboard lights up, the part below the screen with the center button works and lights up
basically yeah, everything except the screen works!
i tried taking the battery out and i did a soft reset
dont really want to do a hard reset (will all my contacts get erased?)
looked around the forum briskly for anything related to my problem but didnt find any
what should i do? i really need my phone to be working T__T
possibly...
http://forum.xda-developers.com/showthread.php?t=533350
typical problem with the touch pro...because its a slider you probably need to replace the flex cable from mother board to screen, i had same problem with mine i thought at first it was the digitizer but dont be fooled.
back up the pim file on the computer and see if you can get the phone replaced under warrenty would be my suggestion.
Not sure if you have fixed the problem yet or not but I just recently had this same issue. I replaced the phone under warranty and before I sent it back I installed MyMobiler to navigate the phone and save any files I wanted to keep locally on my PC. Obviously activesync saved all my contacts and whatnot as well.
The sad part was I had only had the phone a month and 2 weeks so they couldn't give me a brand new replacement since it was over the 30 days, so I had to settle for a Re-Man. blah
Oh well good luck mate!
I have the same problem. I just called tech support and had them sent me a new one. Something that may elongate your use before you get it replaced, press down on the screen between the lower buttons and the LCD screen (the Verizon logo). It seems that the more that i do it, the worse it get, but slowly. Here is a video of me making it work.
Good luck!
hi guys, first of all thanks for all the great tips and information on this site.
i have had the Active for about 6 weeks. today while i was listening to music on the phone, the screen did not light up when i pressed the unlock button. the screen was totally blank but music continued to play.
i pulled the battery and although i got the haptic feedback after turning it on, the phone did not come back to life - well at least there were no signs of life on the screen.
the battery was (is) close to fully charged. when i plug it into the usb connected to a power outlet the led light comes on, but if i try and turn the phone on, after the initial vibration (and no sign of life) the led light disappears.
similarly when i plug it into a pc, the led light appears and thats it. the pc detects the disk drive (sort of) but when i click on the f: drive icon it says "please insert a disk into drive f:"
the phone is not rooted as it has the latest firmware and basically unmodified, i have installed very few apps.
any suggestions before i take it to the service centre?
edit: forgot to mention the pc companion does detect the phone, and asks me to change the usb connection status (by dragging down the status bar) but of course i can't...
update - the phone "works" inasmuch as i can play music using the original headset and using the headset control but no display.
although the screen remained blacked out, i managed to unlock it by swiping the screen and then pressing where i thought the music controls were - that seemed to work, i could skip tracks but that's about it.
so for now i have a rather expensive mp3 player with no screen and no controls - a bit like one of those ipod shuffles that only works with the headphones...
this is very disappointing seeing i owned a defy for over a year and it took an absolute beating and is still going (my son is happily using it). the whole reason for buying this was because i run 50-60km per week in singapore so i need something that can handle some pretty rough treatment
So apparently your phone has a faulty lcd. Just take it back to get a replacement
Sent from my ST17i using XDA App
yeah sent it back to expansys already, thanks
acatal said:
yeah sent it back to expansys already, thanks
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Click to collapse
dude, I was about to reload the factory settings and after selecting this option, my phone went blank. I restarted - it started, got the starting animation, after that the unlock screen and after unlocking it, only a blank screen with wallpaper and status bar. panicking what to do, I decided to call somebody i knew who knew somebody in sonyericssona dn they told me to download the latest SE software suit, and it is possible to flash a cell phone following a specific procedure described in it. SO i did that and it flashed my mobile. So, if it will happen to you next time you can try to perform this nice procedure if it will be of any use.
thanks i tried that as well, and i managed to reinstall the firmware but i think as dumraden correctly pointed out, my screen is (somehow) fried. i have given it back for repair so let's see what they come back with.
hopefully it was just bad luck, the phone has not had much use and very little testing of it's so-called rugged capabilities.
Hey guys, my screen cracked and while the glass didn't smash it did get busted up and now there's a clear crack in the corner of the screen, so it doesn't turn on. It did at first but it was just lighting up green with Android in the background very distorted, now it doesn't at all.
Am I right in thinking a LCD+Digitizer part will solve this? I've tried phoning it and it works, I can talk on hands free and on the speaker after unplugging the headset, email alerts and such all work too. It's just the screen from what I can tell.
Just want to make sure other people think I'm right in assuming the phone will be fine with a new screen kit.
Thanks so much.
edit: I forgot to turn USB debugging on so I can't adb into it, but the on device and SD card storage work fine when connected to my PC, all signs say it's just the screen that needs replacing
try to guess which section questions go to
Mine too
When my GS3 drop down the screen went black eventualy, but it was possible to answer calls and do some things blindly . You have to chnage the creen i thing.
Be handy if you had a hdmi cable to test it.
Sorry I posted this in the wrong section last time:
Hey guys, my screen cracked and while the glass didn't smash it did get busted up and now there's a clear crack in the corner of the screen, so it doesn't turn on. It did at first but it was just lighting up green with Android in the background very distorted, now it doesn't at all.
Am I right in thinking a LCD+Digitizer part will solve this? I've tried phoning it and it works, I can talk on hands free and on the speaker after unplugging the headset, email alerts and such all work too. It's just the screen from what I can tell.
Just want to make sure other people think I'm right in assuming the phone will be fine with a new screen kit.
I forgot to turn USB debugging on so I can't adb into it, but the on device and SD card storage work fine when connected to my PC, all signs say it's just the screen that needs replacing.
Thanks so much.
S9+ took a tumble, glass is cracked, screen turns on sometimes, when it does the right 1/4 of the screen is green lines, touch doesn't work but power button does. and I assume volume buttons. I have a gesture lock which is required after restart, and biometrics. Is there any way to use Samsung Smart Switch to the insurance replacement device I received? Thought maybe I could use a bluetooth mouse using the USAB-A to C adapter, but it doesn't seem to be working either. When plugged into my laptop, the laptop reads it but cannot access any files (I assume because if unlocked, the phone would ask if I want to allow access to files, which I cannot do of course). Am I screwed or is there some fairly inexpensive way to get my new phone as close to the old one as possible? Thank you!