Hello all, I'm really sorry if this issue mentioned before..
Well I have a Z2 , updated it from KitKat to lollipop to marshmallow, all good and great, never had any issues..
I had to sell the device cause I live in Syria and really short of money, so I did a factory reset, and sold it..
The buyer now telling me that device turns itself off ,while not using it, every 2 hours, he gets it back on without a charger, and find same battery, he's telling me battery life is great and normal no issues..
He did a factory reset, and he said he repaired the software via Sony application on PC. Still same issue..
Only activity he did, was getting his Facebook and some apps from Xperia T2 to the Z2 through Sony Application on PC, but he deleted them later, and still same issue, according to him...
Any ideas or suggestions about this please???
Thanks in advance.
Sent from my SM-N910H using XDA-Developers mobile app
Maybe a due to a faulty motherboard or chipset.
iSaidyiu said:
Maybe a due to a faulty motherboard or chipset.
Click to expand...
Click to collapse
But how it never happened before!
Only when the buyer bought it!
Why you think so? And any solution?
Sent from my SM-N910H using XDA-Developers mobile app
happened to me once the phone automatically shuts down it self at sharp 2 am i flashed a new ftf using flash tool it was all good it happened because of kernal auditor i believe. tell your buyer to run the phone in safe mode and use it and check if it shuts down again. if it shuts down again it might be a motherboard issue.
Related
My Device is x10 mini pro (u20i).. All of a sudden the touch screen stopped responding... I thought something it wrong with the ROM. So i tried full wipe.. Then I changed it.. In the end went back to stock using SEUS.. But it's no use. There's no sony customer care in my city. So getting help from them is a no go... What can I do? Can anyone help me???? Plz I bought my phone last October. I don't wanna loss hope with it.........
Mate the flex which goes from motherboard to the display is damanged. Get it replaced from the Sony service center. Do not give it to private dealers as they tend to spoil it.hope that helps you
Sent from my U20i using xda premium
HI mate, maybe it is too late to reply for this but, i think u can try to repair it using pc companion.. I experience the same problem like u before, but it was because i used a wrong kernel. I mean, That kernel is not suitable for the ROM that im using at that time. So i just flash stock kernel n it work like before.
I tried it... I'm running stock now... Used SEUS... But no use.. I think I've send it to Sony now. My phone started acting weird after it fell on the floor.....
ahh. yeah mate, it seem to be a hardware problem, maybe. my phone also fell down for couple of time. the back cover and the battery ripped out the phone, but luckily, nothing wrong happen. when i put all the thing back and turn it on, i check evreything, camera, signal, keypad, wifi connection etc and luckily all things in good condition..
madman_01 said:
I tried it... I'm running stock now... Used SEUS... But no use.. I think I've send it to Sony now. My phone started acting weird after it fell on the floor.....
Click to expand...
Click to collapse
Exactly.. thats the reason it is damaged.. Get it fixed from sony.
Sent from my U20i using xda premium
I have bought xps about 20 days ago. Yesterday and today , while I was surfing the net via wifi (both times) , my phone suddenly switched off and made a restart. Did anyone experience a problem like this ?? It never happened before.
Not had that problem - infact I was just thinking today that I haven't restarted my phone for a week.. and it still feels super smooth... which I've never experienced before on Android!
Never had a sudden restart, lag or unresponsive device. Seems that you are the only one here with such a luck...
Is this a reason for returning my phone to Sony? Is sony obliged to replace my device with another one?
georgebest said:
Is this a reason for returning my phone to Sony? Is sony obliged to replace my device with another one?
Click to expand...
Click to collapse
Unfortunately sudden restarts are very common in the android world. I think 80% of the android smartphones had at least once this problem. You should wait to see if it happen again and if so try a hard reset or a software repair using sony pc companion. If it will become a common problem even with other users sony with a future update it will fix the problem. What software version do you have .62 .67 or .73 ?
Hi,
If you have this reboot issue
Nothing can resolve this!
But,just in case
Do not use your phone with charger pluged in for long time!
This kill your battery very quick!
And cause autoreboot
And be careful with internet!
If you flash some FW or rom or kernel
Made a full charge before flash
Ciao
I've had this happen to me on my Xperia S twice already while using it.
It also randomly restarts while in standby once in awhile.
Not sure what's causing this. Any suggestions?
ssj_jaypee said:
I've had this happen to me on my Xperia S twice already while using it.
It also randomly restarts while in standby once in awhile.
Not sure what's causing this. Any suggestions?
Click to expand...
Click to collapse
If it's not happening very offen like twice a day, the only thing you can do is wait for the 4.0 update, because If you look in all the other android smartphone forums you will see that every android model have this issue from time to time. I think is something like the Windows OS bluescreen...very very difficult for normal users to detect where is the problem. I think with the 4.0 update the problem it will be solved. But if the Xperia S become unstable and randomly rebooting every day try a software repair with pc companion and if this is not solving the problem just go to a Sony support center and give them the smartphone for replacement.
I have the reboot twice
Refresh ROM good!
Hi, my phone also has random restarts. It becomes sluggish and unresponsive, then just restarts.
I think mine has done it once or twice when just in standby mode as well.
I actually got my first Xperia S replaced as it had this problem, but the replacement is also suffering from it.
Seen a few other people saying they have the same over on the Sony forums, so I think its a software problem somewhere.
sssache said:
Unfortunately sudden restarts are very common in the android world. I think 80% of the android smartphones had at least once this problem. You should wait to see if it happen again and if so try a hard reset or a software repair using sony pc companion. If it will become a common problem even with other users sony with a future update it will fix the problem. What software version do you have .62 .67 or .73 ?
Click to expand...
Click to collapse
I have .73. I didn't flash my device nor I use it when charges(and I don't let it charging for hours).
I think that there was not enough RAM at that time but I am not sure. I'll have to check it out.
I just experienced the same problem not too long ago. I was web browsing and my phone crashed and rebooted on it's own. I'm on the phone with Sony right now because I have the youtube issue as well. This sounds like a software issue.
Had mine since March 6. So far only one random reboot, none since update to 6.0.A.5.6
Sent from my SO-02D using xda premium
I called Sony Mobile Canada to report this issue. I told her others are having this issue as well. She's going to escalate it. I would like to encourage everyone who's having this problem to call Sony tech support in your Country and let them be aware of this issue. The more people call about this issue, just maybe they will work on a software fix sooner rather than later. Strength in numbers!
No restart on mine
I heavy use internet 3G/wifi on it
But,
I never flash anything on mine with flashtool or seus or pcc
Pure stock FW.67
12w14
AAD-AV
Only 2 "big" issue
Phone freeze one time
when plug charger in
VolumeUp+power solve the bug,
And the yellow tint on the screen.
Normally,when the phone keep autoreboot,or autopowerOff
It is caused by a dead battery
You can identify it
by keep hold power when the phone restart by itself
and at reboot
If the led blink 3 time red when holding power
That's indicated battery die
Or made a battery test in service *#*#7378423#*#*
But your phone is new !
So try a full charge with reset battery to get best power (volumeUp + power 5second one vibrate)
If your phone is rooted
you can delete manualy "power_supply"
in sys/class and reboot
with charger pluged in
After that,
try a full restore with seus with wipe data ect..
Can't help more :-(
Ciao
kaosdroid said:
Hi,
If you have this reboot issue
Nothing can resolve this!
But,just in case
Do not use your phone with charger pluged in for long time!
This kill your battery very quick!
And cause autoreboot
And be careful with internet!
If you flash some FW or rom or kernel
Made a full charge before flash
Ciao
Click to expand...
Click to collapse
Most bull **** reaction today...
Whats next?
Putting phone in fridge when charging?
Sent from my LT26i using XDA
Efe64 said:
Most bull **** reaction today...
Whats next?
Putting phone in fridge when charging?
Sent from my LT26i using XDA
Click to expand...
Click to collapse
I don't think so
Just read the forum
maybe you understand
I said that
because with my old x10
I encounter some restart and finally
Kill my battery
And nothing resolve this reboot on it!
I used the phone alway pluged and it come hot like *****!
And some people and dev said
MADE A FULL CHARGE BEFORE FLASH
This mean to avoid battery problem
But you!
What you suggest?
I just try to help or give some tips
And finally read the manual of your phone!
Especially battery section!
which browser you was using? and did that happen while downloading or just while browsing? and for how long you already was connected to wifi before the restart?
Eyados said:
which browser you was using? and did that happen while downloading or just while browsing? and for how long you already was connected to wifi before the restart?
Click to expand...
Click to collapse
I was using opera mobile and I was surfing about 5-10 min.
kaosdroid said:
I don't think so
Just read the forum
maybe you understand
I said that
because with my old x10
I encounter some restart and finally
Kill my battery
And nothing resolve this reboot on it!
I used the phone alway pluged and it come hot like *****!
And some people and dev said
MADE A FULL CHARGE BEFORE FLASH
This mean to avoid battery problem
But you!
What you suggest?
I just try to help or give some tips
And finally read the manual of your phone!
Especially battery section!
Click to expand...
Click to collapse
Sure i understand it much better then u.
What has random freeze to do with battery?
What you are telling is another section:
http://forum.xda-developers.com/showthread.php?p=25402228
Here you go.
Of course it getting hot.
Power means heat...
Logic.
This isnt a overclocked pc with grammacs core mg..
Kills battery and reboot. Right. Your right.
You go from a to z.
Do you even know what you are talking about?
He says freeze with browser bla bla, you begin with battery...
Nvm.
Good luck in your life
Sent from my LT26i using XDA
Hi everyone,
i don't know if someone already encountered this but sometimes my GS3 does not respond when i try to wake him up. (it's not turned off just standby). The screen stays black en nothing works. One time the screen did woke up but i couldn't unlock it because the touchscreen didnt work. It could not be turned off and the buttons didn't do anything! The only way for me to get out of this was a battery pull!
I did not root or modify anything on this phone because i like the stock samsung TW for the first time .
Did anyone else have this problem? And how did u solve this? Thank u.
Possibly due to an app you have installed.
Sent from my GT-I9300 using xda premium
dnlgee said:
Possibly due to an app you have installed.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Thank u i didn't thought of that. Is their an easy way to find out wich app this could cause? I still find it very weird. If an app is not compatible than it just shouldnt install intead of breakin the phone right? XD
This happened me last night as well. Couldn't do anything other than turn the phone off, and when it came back on it was fine again.
Unrooted as well. Would like to find out how I can prevent this from happening again?
if you are not sure about the root cause of the problem better factory reset your mobile
bala_gamer said:
if you are not sure about the root cause of the problem better factory reset your mobile
Click to expand...
Click to collapse
Yes, if it happens again than i will try that. But i already sent the unit back from were i ordered it. They will send me a new one because its their policy to send a new one if something happens in 2 weeks.
So i will see if it still occurs with the new one otherwise its one of my apps. Than i will install only a few apps and see what causes it. If it doesnt occur one more thime than the unit was faulty. Ill keep u guys updated.
chicoelnino said:
This happened me last night as well. Couldn't do anything other than turn the phone off, and when it came back on it was fine again.
Unrooted as well. Would like to find out how I can prevent this from happening again?
Click to expand...
Click to collapse
Did it happen once? My phone had it like 3 times so thats why i sent it back. But if it still occurs with my new phone than it must be one of the apps i got Luckily they got DOA policy. I asked if it includes ''the phone does not work as it should" and they said yes send it back u will get a new one yaay but now i have no phone
I had this. After a hard reset, multiple times, and configuring with no accounts (no samsaung account, no google, nothing), it still happened. I ended up returning the phone and I've not had a single problem since.
I think it was either faulty memory or a dodgy firmware flash (more likely). Either way, I didn't care to find out and now it's all good.
sama said:
I had this. After a hard reset, multiple times, and configuring with no accounts (no samsaung account, no google, nothing), it still happened. I ended up returning the phone and I've not had a single problem since.
I think it was either faulty memory or a dodgy firmware flash (more likely). Either way, I didn't care to find out and now it's all good.
Click to expand...
Click to collapse
Yes lucky i found this out early too.. Because after another week i wouldnt get a new one and now i get
Factory reset your phone.
Hope everything turns out alright.
Im having this Issue with my z2 where the phone randomly resets itself while in my pocket. I got the phone Last month and it's been great up till now. The first time it happened I thought I had left the phone unlocked and it reset however I have a pin code set up so that's almost impossible as you have to input this in before you can reset. Does any one know of this issue or a fix for it? I'm concerned the phone has a hardware fault, as I can't imagine it's anything else?
Sorry I'm a bit clueless with this stuff on the most part!
Many thanks
I had this happen to me with my Previous Z2 which was replaced with this one
I havent had it with this replacement
1. Try repairing Via Sony PC companion
Note your storage will be wiped so backup first
2. If it happens again, send to try getting a replacement or repair as this is a device fault from sony and should be covered under warrenty
Sent from my D6503 using XDA Premium 4 mobile app
Hey guys I'm new to the forum so go easy on my
So here's the story, last month when the .314 update came I was to impatient to wait until it got the over the air update so I dowloaded it from XDA flashed it using flash tools. I've done the many times before tomy z2 and also to my previous phones and everything went fine. But this time after around 20% of the flashing was complete the completion bar just got stuck there forever. I waited an hour but nothing seemed to be happening so knowing well that it'll brick my phone I unplugged it from the PC. After some googling I found out that there was a new version of flashtools available so I unisntalled my previous version and installed the new one and flashed the same ftf file again. This time to my relief the flashing went normal and my phone was successpfully updated. After a few hours of use my phone just randomly restarted. I didn't pay any attention to it but in the following days my phone started restarting at the most random times around 3-4 times a day. So obviously I knew that something has gone wrong. So I used my booted my phone into safe mode but the problem presisted, I tried doing a hard reset and then I use SUS to repair it but the problem was still there.I even flashed the singtel version of the same firmware version but even then the phone just randomly rebooted. There's nothing wrong with the sim because I switched the sim too (because some people kept insisting that the sim is to blame although I knew in my case that it wasn't) but as I expected the problem presisted. Now I'm at a loss as to what to do.I bought the phone from singapore but right now I don't live there so I can't claim warranty (even if I could).
So I turn to you, the experts in XDA it would be great help if you guys can guid me to a solution or atlesat tell me what the hell is actually wrong with the phone.
Ps: the restarts are entirely random. eg: I can play asphault for hours or shoot 4K for a long time without any problems but then I try texting someone and the phone restarts.
silver1704 said:
Hey guys I'm new to the forum so go easy on my
So here's the story, last month when the .314 update came I was to impatient to wait until it got the over the air update so I dowloaded it from XDA flashed it using flash tools. I've done the many times before tomy z2 and also to my previous phones and everything went fine. But this time after around 20% of the flashing was complete the completion bar just got stuck there forever. I waited an hour but nothing seemed to be happening so knowing well that it'll brick my phone I unplugged it from the PC. After some googling I found out that there was a new version of flashtools available so I unisntalled my previous version and installed the new one and flashed the same ftf file again. This time to my relief the flashing went normal and my phone was successpfully updated. After a few hours of use my phone just randomly restarted. I didn't pay any attention to it but in the following days my phone started restarting at the most random times around 3-4 times a day. So obviously I knew that something has gone wrong. So I used my booted my phone into safe mode but the problem presisted, I tried doing a hard reset and then I use SUS to repair it but the problem was still there.I even flashed the singtel version of the same firmware version but even then the phone just randomly rebooted. There's nothing wrong with the sim because I switched the sim too (because some people kept insisting that the sim is to blame although I knew in my case that it wasn't) but as I expected the problem presisted. Now I'm at a loss as to what to do.I bought the phone from singapore but right now I don't live there so I can't claim warranty (even if I could).
So I turn to you, the experts in XDA it would be great help if you guys can guid me to a solution or atlesat tell me what the hell is actually wrong with the phone.
Ps: the restarts are entirely random. eg: I can play asphault for hours or shoot 4K for a long time without any problems but then I try texting someone and the phone restarts.
Click to expand...
Click to collapse
Telephony error
Try repairing via sony pc compaion
If the problem persists contact sony customer support
Envious_Data said:
Telephony error
Try repairing via sony pc compaion
If the problem persists contact sony customer support
Click to expand...
Click to collapse
Thanks for the reply. I tried repairing via pc companion...did't work. What's a telephony error?
silver1704 said:
Thanks for the reply. I tried repairing via pc companion...did't work. What's a telephony error?
Click to expand...
Click to collapse
Telephony is actualy the phone part of a smart phone, its sim card slot to the app it self
Usualy when there is a problem with any one of those it will cause a phone to not function properly
In this case yours is one of them
Replacement or repair is needed ;D
Envious_Data said:
Telephony is actualy the phone part of a smart phone, its sim card slot to the app it self
Usualy when there is a problem with any one of those it will cause a phone to not function properly
In this case yours is one of them
Replacement or repair is needed ;D
Click to expand...
Click to collapse
I see. Unfortunately the country I live I'm in at the moment doesn't have a sony service centre or anything of the sort so I have to go back to Singapore to actually give it for repairs.
But how is it possible that I got a hardware damage just by a flashing error? I mean before that incident the phone worked just fine for 3 months and I've never dropped my phone or done anything to actually damage it physically.
silver1704 said:
I see. Unfortunately the country I live I'm in at the moment doesn't have a sony service centre or anything of the sort so I have to go back to Singapore to actually give it for repairs.
But how is it possible that I got a hardware damage just by a flashing error? I mean before that incident the phone worked just fine for 3 months and I've never dropped my phone or done anything to actually damage it physically.
Click to expand...
Click to collapse
Z2 suffered alot of manufacturing issues so it is posible a part on a well kept device can break, like my Z2 vibrator motor randomly stopped yet i never dropped it
I've got same problem..did you fixed it? Advice me plz..
Sent from my D6503 using XDA Free mobile app
my has phone automatically factory reset every thing even the SD card
how can I restore my SD card ?????