Related
I recently received an email from Clove.co.uk (had pre-ordered from this site) that this week's shipping is delayed.
They wrote: "The first stock was due to arrive this week. However we have today had confirmation that stock has been delayed.
The first shipment of stock is now expected to arrive week commencing 12th March".
Can't wait for this beauty..
Sent from my X10 using XDA App
Same as handtec. If Sony wants to be number one they have to sort out their supply chain!
Sent from my X10 using XDA
I hope I am not waiting another week for my phone, I have been waiting for this phoen for the past 3 weeks!!!!
GalaxyS2R said:
I hope I am not waiting another week for my phone, I have been waiting for this phoen for the past 3 weeks!!!!
Click to expand...
Click to collapse
If you've ordered from the UK you're unfortunately out of luck. Can't wait to put my hands on it
Sent from my X10 using XDA App
Gah.... I am trying to balance patience with excitement for a new device like this.
I am in Canada, so lets say the best case is they start shipping mid week next week, then I am still looking at 2 weeks away
IF it isn't delayed or sold out on the first shipment.
Yep I have ordered from carphone warehouse for £429.95 offline. Damn man kmt, i hate when phones get delayed. I mean i am currently using a 5800 with a poor touch screen because I sold me xperia play and sgs2 last week to raise money to buy this beauty because i thought it would be here this week. I could have atleast held onto the sgs2 until ending of this week if i knew this was going to happen. Now i have to suffer with this 5800 with poor touchscreen til atleast next week. arggggghhhhhh
By looks of it, it is delayed to shops, where you can buy phone, not take it on contract. I might call phones4u uk tomorrow.
I spoke to Phones4U UK just now (via chat). Here is a transcription of the chat:
Please wait. An operator will be with you shortly.
Saiqa A:
Hello Lucas. My name is Saiqa A how can I help you?
Lucas:
Hello, I have one quick qestion.
Lucas:
*question.
Lucas:
Some shops in uk selling phones without contract have just informed clients that there is a delay getting Sony Xperia S in stock.
Lucas:
Does phones4U have them in stock already or you also have a delay getting them in stock.
Saiqa A:
Hello Lucas, Our delivery is scedualed for the 09/03/2012.
Lucas:
So I assume there won't be any delay, otherwise I think you would be informed about delay?
Saiqa A:
There is currently not a delay. If this was to change we will be contacting you via email.
Lucas:
I see, thank you very much for that.
Click to expand...
Click to collapse
I did not get any e-mails from Phones4U UK since order, so finger crossed.
I am due upgrade with TMobile, UK, just spoke to them, was informed they are expecting stock in on Fri 9th, however prices/tarrifs will not be available untill Sun 11th for new orders shipping out from them on Mon 12th. They have booked me a call back from themselves this Sun. I shall wait and see.
Please use this thread here No need for duplicate threads.
Is there anyone experienced the RMA process in Sydney Australia? Please share?
Is there any near by ASUS support site so I can drop my Prime for RMA?
Thanks
dingotech is the Australian repair agent for them, mine is still with them, they are about 3 weeks behind according to asus.
They recieved my on the 10/05/12
started work on it on the 28/05/12 after some phone calls to their voicemail and calls to asus, i finaly got response on 01/06/12 via email:
they sent me:
Updating you on your repair; I have escalated this repair with management and requested our head technician to perform an urgent diagnosis on your unit within 1-2 business days.
After diagnosis there will be a 1-3 business day wait for parts depending on stock availability and your repair will resume to final testing stage, followed by shipping shortly after.
Estimated time of completion for your repair at this stage 5 – 7 business days.
If you have any further questions please don’t hesitate to contact our service centre via the contact details below.
i sent:
This unit in question was already put down as priority on Friday 18th of May when I called and got through and was advised it would take 5-7 business days and then on Tuesday 29th of May I tried to call left a message to get a call back and I’m still waiting for it was advised by Asus call centre that you had just received the unit that day I then looked on line at the delivery details and the unit arrived on the 10th of May.
and they responded:
As per your email below, I have escalated this repair for same day diagnosis repair. Your will receive email updates to confirm the status of repair as we proceed.
If you have any further enquiries please dont hesitate to contact our Service Centre via the contact details below.
Kind regards
Monique Armani
Support Desk
Fax 02 8745 8498
Email
Web [email protected]
www.dingotech.com.au
Address 97 Derby ST. Silverwater NSW 2128
Im sorry if like me you were expecting Australia to be better than the us, oh well.
Thanks for sharing ur experience. It is really helpful for me.
I may contact them then ask for dropping it to support centre because it is in Silverwater which is near by my house.
Sent from my Desire HD using xda premium
they updated my rma status tonight to:
Waiting-[WB5] Wait for Repair\Test\Aging
Good luck with yours, I hope they have caught up.
Unit arrived today, 12/06/12, will see if fault is fixed
xn1337 said:
Unit arrived today, 12/06/12, will see if fault is fixed
Click to expand...
Click to collapse
Please update this thread or PM me if it fixed the WIFI issue.
My PRIM is working so good. The only thing is wifi is not so strong when accessing far from the ROUTER.
Unit came back with wireless working all over my house, but even with the new motherboard i have Serial Number Unknown
what sought of crap is this asus!!!
Ive just spoke to someone from HTC and they have asked me to send in my device for repair because of blacklight bleed issues and battery issues, i was just wondering how anyone else got on? did yours come back better or worse?
Well, after google refusing to RMA my N9 with a defective screen (dark bar on screen showed up, just like it was a burn-in. Several similar reports have shown up on reddit already), I've spoken with HTC Portugal which then redirected me to their partner (repairing company) to whom I sent the device to a repair.
I got the info that the device was accepted under warranty (contrary to Google's position) for a screen repair. This was 30 days ago. Just today I called back to HTC because there is a legal limit of 30 days for repairs in Portugal and the HTC assistant was spectacular with the whole situation. They admitted promptly that the lack of parts for this device made it impossible to repair on the legal limit.
I am in fact waiting for a new device to be sent to me in a matter of a few days (or next couple of weeks): HTC appologised for the entire situation -which is not their fault anyway- and promptly answered my query by saying that they will provide me a new device and that they can not do it immediatly because they have to enquire where is there stock on the international HTC network to claim a N9 from, since there is nothing available here in Portugal.
I might have been lucky with the assistant, but this was a great costumer service and while I still don't have my device back, or a new one to replace it, the way the situation was handled was great from their side.
---------- Post added at 04:53 PM ---------- Previous post was at 04:49 PM ----------
Well, after google refusing to RMA my N9 with a defective screen (dark bar on screen showed up, just like it was a burn-in. Several similar reports have shown up on reddit already), I've spoken with HTC Portugal which then redirected me to their partner (repairing company) to whom I sent the device to a repair.
I got the info that the device was accepted under warranty (contrary to Google's position) for a screen repair. This was 30 days ago. Just today I called back to HTC because there is a legal limit of 30 days for repairs in Portugal and the HTC assistant was spectacular with the whole situation. They admitted promptly that the lack of parts for this device made it impossible to repair on the legal limit.
I am in fact waiting for a new device to be sent to me in a matter of a few days (or next couple of weeks): HTC appologised for the entire situation -which is not their fault anyway- and promptly answered my query by saying that they will provide me a new device and that they can not do it immediatly because they have to enquire where is there stock on the international HTC network to claim a N9 from, since there is nothing available here in Portugal.
I might have been lucky with the assistant, but this was a great costumer service and while I still don't have my device back, or a new one to replace it, the way the situation was handled was great from their side.
My experience was dreadful. I was told first that the case would have to be escalated and that a tech would call me the next day. They never called. I called back 3 days later and got an RMA. They didn't pay for shipping. The repair department had the device for all of 4 hours and only flashed the firmware. No repairs attempted. Then HTC left the box on the loading dock and UPS never received it, so it took a week of calling and trying to escalate to supervisors to get them to track it down. I was repeatedly told someone would call me back but they never did. Absolutely horrific customer service.
beetmonger said:
My experience was dreadful. I was told first that the case would have to be escalated and that a tech would call me the next day. They never called. I called back 3 days later and got an RMA. They didn't pay for shipping. The repair department had the device for all of 4 hours and only flashed the firmware. No repairs attempted. Then HTC left the box on the loading dock and UPS never received it, so it took a week of calling and trying to escalate to supervisors to get them to track it down. I was repeatedly told someone would call me back but they never did. Absolutely horrific customer service.
Click to expand...
Click to collapse
I'm in the same boat. I've been in contact with them for over two weeks now since my completely stock N9 decided that it was no longer going to go past the boot screen before the screen goes scrambled and the speakers make a loud noise. I tried loading a fresh factory image but it didn't make a difference. First I was told 7-10 days for a call back in Canada. I called them after a few days so they transferred me to the escalation team. I told them I wanted the flush buttons fixed too while they have it. I was suppose to get an email in 24 hours with return instructions. The next day I got another email stating I would get a call back in 7-10 days from the escalation team followed by an email asking how their service was ironically. I had fun with that one... Anyways, Friday I called them again and was told this time that I would get the email in 24 ours with return instructions, but to ignore it because they would also email me a prepaid shipping label shortly afterwards to cover shipping for me. I did get the email with the return instructions but I'm still waiting on the prepaid shipping label. I know I'm suppose to cover shipping, but a supervisor there authorized covering shipping for me and said the would email me the label. Now it's Wednesday and I'm calling them back today to see where this label is. I'm also telling them that I want a replacement, no repair. Take the frigging thing back and send me a new one.
Spent almost two hours on the phone last night with HTC and was actually told by a rep that the escalation team did not want to talk to me. I went to the local Best buy where I got my N9 4 months ago and told them about my warranty service experience with HTC. The service manager told me he would give me a new Nexus 9 right now if I bought the premium insurance plan off of them. So I did, and I highly recommend it. It complete covers all damage for two years. I could kick this thing off the table right now and smash it and best buy will give me a new one. I will never dealm with HTC again. And I have to say, my old N9 was great until it crapped out but there is a noticeable build quality improvement. The beveled edges around the frame are nicer, the screen seems nicer, and the buttons are extremely tactile and protrude far more from the frame than my old one. I could thank them enough for making the exception and I have more peace of mind with their full protection plan.
My post to HTC USA on Facebook
I bought a Nexus 9 and Nexus 9 Keyboard Folio at the end of December. The Keyboard no longer works after about 10 times of use. I can't get the device to take a charge. I just got finished with an online chat from HTC help desk. The agent is trying to tell me there is no manufacturer warranty for a $130 tablet keyboard...This surely can't be possible? I have supported HTC with the purchase of 2x HTC One M8's recommended the device to countless others, bought a Nexus 9, Keyboard, AND the worthless Magic Cover. If this is true, there is NO manufacturer warranty on this keyboard HTC has lost a customer for life.
Click to expand...
Click to collapse
HTC has the WORST customer service. I will never buy one of their products again.
I love this tablet when using it, don't get me wrong, but I only got another one because I now have the peace of mind of the full protection plan with best buy. I got an email from some manager at HTC last night after I already got my new N9 from best buy with the extended warranty and I was pissed. I laid into the guy. They we really going to ask me to try flashing a fresh factory image after all the conversations I've had with them. It's was a known hardware defect, and I'm a frigging UAT tester on a software project. They've should have known I already tried this from the note 6 calls ago. I told him that I hope Google does not choose them as a hardware partner for future Nexus devices.
Just to add to this misery-fest, my over-heating problem resurfaced (of course, since they didn't replace it) so I called and requested a replacement. The rep said they couldn't but relented after I asked to speak to a supervisor. I was sent a shipping label and sent in the tablet a second time. Today I received the tablet and...it's the exact same one. Not replaced. I called HTC again to complain and they asked for me to verify the tracking number for their own label (!) because they had no record that I'd sent it to them. Again asked to speak to a supervisor and was again promised an exchange...if I send it back to them a third time.
At this point, it will be years before I get my tablet back, and even longer before I even think about buying anything from HTC again.
I even called Google at one point to to ask them what the hell they were going to do about the ****ty service their chosen hardware partner is providing. They transferred me to the ****ty hardware partner... Twice... After asking them not to. My take away from this experience is that I'm either going to always purchase a protection plan on a new expensive device, or I'm going to buy my future Nexus devices direct from Google Play so I can deal with Google for exchanges.
---------- Post added at 10:47 AM ---------- Previous post was at 10:46 AM ----------
Wow! lol I like how the forum auto blocks out the word ****ty! ****ty ****ty ****ty! lmao Made me smile this AM!
Mine was average, I spoke to someone on the live chat system and said that the device had terrible battery and light bleed 5 minutes later I get an email saying there going to pick it up next day, it took 5 days for HTC to get it ?
They had it for 7 days and sent it back saying there was nothing wrong with it ( the screen had been replaced and I believe the battery has too ) I think they may have given me the wrong but of paper.
Not bad customer service. Everything was easily tracked and only took around 2 weeks and I now have no light bleed. Battery still seems terrible but oh well
J
Sent from my Nexus 9 using XDA Free mobile app
After sending it back a third time, they've managed to lose it again. Each call gets more complicated and each CSR gets more confused. I'm starting to think it's cheaper for them to issue UPS labels and stall until the warranty expires than to actually replace the device.
Update: amazingly, UPS delivered a replacement device yesterday. I still can't believe it, but I hope never to have to deal with these jokers again.
This was exactly my issue. Every time I called was like the first time I called. I would reiterate the issues I was having and they would offer to troubleshoot every time! I'm like "Look at the flipping notes! We've already troubleshooted! It's a hardware problem I just need the thing replaced!" I don't think HTC's contact centers were prepared for how tech savvy the average Nexus owner actually is.
FrankBullitt said:
Well, after google refusing to RMA my N9 with a defective screen (dark bar on screen showed up, just like it was a burn-in. Several similar reports have shown up on reddit already), I've spoken with HTC Portugal which then redirected me to their partner (repairing company) to whom I sent the device to a repair.
I got the info that the device was accepted under warranty (contrary to Google's position) for a screen repair. This was 30 days ago. Just today I called back to HTC because there is a legal limit of 30 days for repairs in Portugal and the HTC assistant was spectacular with the whole situation. They admitted promptly that the lack of parts for this device made it impossible to repair on the legal limit.
I am in fact waiting for a new device to be sent to me in a matter of a few days (or next couple of weeks): HTC appologised for the entire situation -which is not their fault anyway- and promptly answered my query by saying that they will provide me a new device and that they can not do it immediatly because they have to enquire where is there stock on the international HTC network to claim a N9 from, since there is nothing available here in Portugal.
I might have been lucky with the assistant, but this was a great costumer service and while I still don't have my device back, or a new one to replace it, the way the situation was handled was great from their side.
---------- Post added at 04:53 PM ---------- Previous post was at 04:49 PM ----------
Well, after google refusing to RMA my N9 with a defective screen (dark bar on screen showed up, just like it was a burn-in. Several similar reports have shown up on reddit already), I've spoken with HTC Portugal which then redirected me to their partner (repairing company) to whom I sent the device to a repair.
I got the info that the device was accepted under warranty (contrary to Google's position) for a screen repair. This was 30 days ago. Just today I called back to HTC because there is a legal limit of 30 days for repairs in Portugal and the HTC assistant was spectacular with the whole situation. They admitted promptly that the lack of parts for this device made it impossible to repair on the legal limit.
I am in fact waiting for a new device to be sent to me in a matter of a few days (or next couple of weeks): HTC appologised for the entire situation -which is not their fault anyway- and promptly answered my query by saying that they will provide me a new device and that they can not do it immediatly because they have to enquire where is there stock on the international HTC network to claim a N9 from, since there is nothing available here in Portugal.
I might have been lucky with the assistant, but this was a great costumer service and while I still don't have my device back, or a new one to replace it, the way the situation was handled was great from their side.
Click to expand...
Click to collapse
Well, after more than two months, dozens of calls, legal threats, a repair that even failed their own QC, I got my N9 back. Better yet: a new one. HT51EW (15th January 2015 build) from HTC.
Even better yet: I gave them my 32G WIFI and got a brand new 32GB LTE. :laugh:
The support from HTC was slow and I did get once a guy on the phone that was arrogant as **** and that led me to record the call (and tell him about that) so I could use it in the legal process I'm opening against them in the European Consumer Centre. They do not respect any legal obligation (deadline dates, for instance as the portuguese law requires for repairs of mobile goods) nor even have available a complaint book, which is also a legal obligation in Portugal and something taken quite seriously from our authorities.
However, most of the time I talked with a guy there that was absolutely straight forward and honest with me, explained me all the delays and why they were happening (out of stock on repair parts, out of stock in Portugal for replacements). Their repair centre is a different company that repairs for several brands (Regenersis) and they were very competent through all process. They were the ones that made a QC check when HTC sent the first unit about a week ago and they stopped the shipping and informed me that the unit had other issues and was not conformant with their standards, so I would be better waiting a few more days for a second replacement unit that passed their QC.
About the new unit:
The build is miles better than my old HT4AH, the buttons are good, absolutely no flex on the back (properly placed back cover) and the screen is 99% good. Only a bit of lightbleed on top, nothing really unbearable and much, MUCH better than my last one.
It still gets hot as hell as I'm downloding (installing right now) the OTA to the 5.1.1 (came with 5.0.1, donwloaded and installed 5.0.2 without issues).
Probably later today, at home, I'm gonna flash preview 2 of M to check how it behaves.
If anyone intends to RMA his/her Axon 7 for repair under the warranty, my experience may be of some benefit. I emailed the text below to [email protected] (chat client gave me this email) and also a copy to [email protected] today. The events are self explanatory. So before you ship your phone, check if the Repair Center has the "parts" (apparently what they mean by parts is "replacement phones"). As you can see from my email, I am sitting without a phone and neither I nor ZTE have any idea when, or for that matter if, I will ever get it back. I will report any progress when it happens.
Email Text:
"I purchased my Axon 7 64GB Ion Gold approximately 5 months ago in the USA. On May 17, 2017, the phone will not power up. So the next day, May 18, 2017 I obtained from ZTE USA an RMA and shipped the phone to the Repair Center. The Repair Center received the phone on May 24, 2017. The RMA stipulated that the phone will be repaired and shipped back to me within 10 days from the day ZTE receives it (Please see copies of the RMA and Status documents attached). Two weeks passed and I received nothing from ZTE and whenever I check the RMA Status, it is stuck on “Received” and “Estimated Shipping: 3.5 Days”. So on June 6, 2017, I contacted ZTE and chatted with James. The excuse he gave me was that the Repair Center is waiting for parts for the Gold Axon 7, but they do not know when the parts will arrive. He offered to send me immediately a Quartz Gray one until the Gold arrives, I agreed. Two days later, I heard nothing from ZTE and when I checked the Status, it had not changed, no shipping information or notification. So I contacted ZTE again and chatted with Justin. He told me that they do not have any parts and cannot ship me any phone. He could not answer why James said he is shipping the Quartz two days ago and told me again that he has no idea when the parts will arrive. So I telephoned ZTE Customer Service and talked to a supervisor. He repeated the same story and had no idea when I will get my phone back.
I love the Axon 7, it is great phone. As a matter of fact, I gave up my iPhone 7 Plus and switched to ZTE. But the experience I am suffering from is absolutely astounding and has left a very bitter taste in my mouth. I trusted you and depended on you when you promised in writing that you will complete the repair and return the phone in 10 days. But here I am stuck without a phone and your USA people cannot give me a date and have no information or a clue as to when to expect my Axon 7 back. This is totally unacceptable! I expect ZTE to act immediately to resolve this situation as any respectable company would do."
Hola
Bloody horrendous situation to be in. It is however the potential that we can face when dealing with lower cost phones especially from Asian OEM's. I have read similar horror stories when dealing with even Samsung and LG, even though they're phones are premium priced.
Undoubtedly only Apple and Google (i.e. phones bought directly from the Google online store), provide top-tier support!
I also would encourage you to create a new thread in the ZTE community forums, assuming you have not done so as yet.
Google with their top tier support... Like with the nexus 6p and it's 1 year obsolescence via irreversible broken update? ?
QAM said:
Hola
Bloody horrendous situation to be in. It is however the potential that we can face when dealing with lower cost phones especially from Asian OEM's. I have read similar horror stories when dealing with even Samsung and LG, even though they're phones are premium priced.
Undoubtedly only Apple and Google (i.e. phones bought directly from the Google online store), provide top-tier support!
I also would encourage you to create a new thread in the ZTE community forums, assuming you have not done so as yet.
Click to expand...
Click to collapse
I just did, thank you for reminding me. Apparently, many others are suffering from same problem with ZTE!
My recent RMA experience (advanced exchange)
I called on Tuesday, May 30th and requested an advanced exchange. On Friday, June 2nd a new (refurbished actually) phone arrived in good working order and perfect physical condition. I dropped my old phone off at FedEx on Sunday, June 4th and it was received yesterday, June 8th. It states "received" on the RMA tracker as I'm curious if they see the issue (https://youtu.be/73hBxUZi1Pc). You're not the first person to state no stock (ZTE forums have a few complaints lately) and I guess I got lucky?
Im waiting since 29.05.2017 for repair/replacement. They got no parts and im waiting and waiting.
My phone was stuck in DFU mode on first day :/
Also problems here in germany
QAM said:
Hola
Bloody horrendous situation to be in. It is however the potential that we can face when dealing with lower cost phones especially from Asian OEM's. I have read similar horror stories when dealing with even Samsung and LG, even though they're phones are premium priced.
Undoubtedly only Apple and Google (i.e. phones bought directly from the Google online store), provide top-tier support!
I also would encourage you to create a new thread in the ZTE community forums, assuming you have not done so as yet.
Click to expand...
Click to collapse
Although it's not an OEM nor a phone manufacturer, Amazon's support and service is the most reliable I have ever experienced in my life.
Gesendet von meinem SGP611 mit Tapatalk
ChiDi9901 said:
Although it's not an OEM nor a phone manufacturer, Amazon's support and service is the most reliable I have ever experienced in my life.
Gesendet von meinem SGP611 mit Tapatalk
Click to expand...
Click to collapse
Amazon's services are certainly great. However, the 2 year warranty on the ZTE Axon 7 is a manufacturer's warranty and not Amazon's. At the end of the day, the RMA is sent to ZTE, and so we are back to square one. ZTE must get its act together soon if they want to keep their current customers and gain new ones. Now, I am thinking seriously of selling my Axon 7 and going somewhere else "IF" I ever get my phone back!
Spillunke said:
Im waiting since 29.05.2017 for repair/replacement. They got no parts and im waiting and waiting.
My phone was stuck in DFU mode on first day :/
Also problems here in germany
Click to expand...
Click to collapse
Sorry bud but there is no such thing as dfu mode for non iOS devices.
Edit: nopidy nope I'm wrong
Android4thewin said:
Sorry bud but there is no such thing as dfu mode for non iOS devices.
Click to expand...
Click to collapse
There is Just google "Axon 7 dfu mode"
Have fun.
Android4thewin said:
Sorry bud but there is no such thing as dfu mode for non iOS devices.
Click to expand...
Click to collapse
AHHAHHAAHHAHA Please at least use Google before posting crap...
"4th category brick repair guide" is there for a reason. The mode is literally called like that
Choose an username... said:
AHHAHHAAHHAHA Please at least use Google before posting crap...
"4th category brick repair guide" is there for a reason. The mode is literally called like that
Click to expand...
Click to collapse
Never mind learn a new thing everyday
---------- Post added at 03:46 PM ---------- Previous post was at 03:41 PM ----------
Spillunke said:
There is Just google "Axon 7 dfu mode"
Have fun.
Click to expand...
Click to collapse
Thanks never knew makes sense now
Im waiting since 22.05.2017 for repair/replacement. They got no parts and im waiting and waiting
First day it starts 1 time, update the Phone via OTA, result it never starts anytime more...
My first and last ZTE Phone, fantastic Hardware but very bad service.
With my Xiaomi Phone s never have problems...they work & work....
Thomas from Germany
redmkiv said:
Im waiting since 22.05.2017 for repair/replacement. They got no parts and im waiting and waiting
First day it starts 1 time, update the Phone via OTA, result it never starts anytime more...
My first and last ZTE Phone, fantastic Hardware but very bad service.
With my Xiaomi Phone s never have problems...they work & work....
Thomas from Germany
Click to expand...
Click to collapse
ZTE states on Monday that they received shipment this week and has started shipping replacements. One person posted yesterday on ZTE Community Forum that he received his. Like you, I have been waiting since May 24 and have been checking with them every other day, no luck yet and they can't tell me if they will ship mine this week or not, so I keep hoping. There has been numerous complaints on the official ZTE Community Forum relative to ZTE's failure to repair/replace defective Axon 7 phones. Customers are very angry and pissed off.
But more importantly, today I found out that ZTE shut down it's Community Forum "site undergoing maintenance". Hopefully this is not an attempt to shut us up! As far as I know, this is still the USA!
So I've initiated 4 "advanced repairs" for my Axon 7. The 5th device I got sent to replace my failing 4th Axon 7 came and worked for like 20 minutes then powered off and will only go to DFU mode. This is a USA model too. After talking with ZTE they said they were going to escalate my issue to the escalation team because of how many duds I've gotten. The escalation team called the next day and hung up right after answering so I had to contact them again. Gotta send the failing device back first then do another advanced exchange. I love this phone but man the bull**** I've had to put up with it...
Experiencing same problem
I've been having the exact same problem as several others have mentioned in this thread. ZTE keeps telling me that they are out of parts and that they'll "hopefully" be here by the end of the week. They've been telling me this for 2 weeks and it has left me feeling very bitter about the company. I need a replacement phone and probably will not buy this again, despite the fact that I really loved the phone.
runderekrun said:
So I've initiated 4 "advanced repairs" for my Axon 7. The 5th device I got sent to replace my failing 4th Axon 7 came and worked for like 20 minutes then powered off and will only go to DFU mode. This is a USA model too. After talking with ZTE they said they were going to escalate my issue to the escalation team because of how many duds I've gotten. The escalation team called the next day and hung up right after answering so I had to contact them again. Gotta send the failing device back first then do another advanced exchange. I love this phone but man the bull**** I've had to put up with it...
Click to expand...
Click to collapse
ZTE Community Forum is back online again, a very good sign. But as of today, still no RMA replacement phones!
@TheBoozer
Thanks for your Info, my journey with ZTE is ending, if the Axon7 come s from repair i sell it.
I have 2 Xiaomi Phones for backup and i orderd the new Mi Max 2 for playing/flashing...
Hopefully you get your Phone fast....
Thomas
redmkiv said:
@TheBoozer
Thanks for your Info, my journey with ZTE is ending, if the Axon7 come s from repair i sell it.
I have 2 Xiaomi Phones for backup and i orderd the new Mi Max 2 for playing/flashing...
Hopefully you get your Phone fast....
Thomas
Click to expand...
Click to collapse
I feel exactly the same as you. If and when I get mine back and assuming the replacement is in good condition and functioning properly, I intend to sell it. I have been looking at the Galaxy S8+ and the Pixel XL. Luckily, I did not sell my iPhone 6S+ when I got the Axon 7.
ZTE-USA's headquarters is in Texas and they have satellite offices in a number of States. I tried calling the corporate office in Texas (972-671-8885) and got a message box but when I tried leaving a message, the box is full! I tried faxing them a letter (971-671-8333) but their fax machine does not pick up. The same thing happens with the satellite office. Something doesn't smell right! Anyhow, I will give them another week, if I don't get my phone back, I will mail a certified registered letter to their CEO (a Mr. Lixin Cheng) and see If I get any response (the letter is already composed and ready to mail).
What a shame and waste of time!
Axon 7 Warranty Repair Experience
Hello everyone!
I wanted to share my bad experience with Axon 7 warranty repair.
It's not a post to hate on them, the point is I would like to show you what can happen if your device breaks without any reason and you have to use the well advertised Axon Passport 2.0.
First of all, I have bought 2 of the Axon 7 phones on September 13 2016. I was using one of them on the daily basis.
Around two months ago I was using the Axon 7 as usual, but around 50% battery life my phone got real hot and it shut itself down. After that it cooled itself down so I was fairly safe that this was just the overheating issue. Maybe I have left the screen on or something - not a big deal.
Problem escalated when I came back home, tried to charge the phone and turn it back on. It did not. I tried all the different methods I have found online, tried to get into the bootloader etc. The thing that concerned me the most is that the red notification light was not light when it was plugged in.
At this point I should add that the device has not been unlocked or rooted or anything. Used stock, didn't even use any app that would optimize battery life.
I have reached out to the ZTE Support to get my device shipped to them and repaired. According to their repair status website it has arrived to the repair facility on 05/17/2017. The website also said that there are estimated 5 days until the device will be sent back.
Happy with the quick repair status I was waiting. And waiting. For more than 2 weeks.
Then I have reached out to the ZTE Support again. It was on Friday, June 2nd. I was chatting with a nice guy, he told me he is going to escalate the problem and reach out to the repair facility to get to know what's going on with the device. We agreed that he'll send me an email with the update. Haven't got one since.
Then I tried calling the ZTE Support. One week later, just to give them enough time to get to know what's wrong with the phone. This time I was talking to a very nice guy, Andrew. He actually found out that there is some kind of shortage on parts for Axon 7 and the repair parts should arrive next week. He told me he's gonna contact the repair facility and email me back. No emails from him since.
Continuing with the one week waiting time (I think it's more then enough for anyone to contact the repair facility and send any feedback back to me). I have called on the next Friday, June 16. I was talking to a lady that could not do anything, but tell me that she is gonna escalate the problem and reach out to the repair facility. Do you see the pattern?
She was even rude. I tried to tell her that I have a case number for this problem, because Andrew gave it to me one week ago. She did not want to listen, but she repeated whatever she was saying.
I told her that I'm done with all of this. I want to have a phone. It can be my repaired Axon 7, it can be a new Axon 7. It can be money back so I go and buy something else.
She told me to give her 48 hours, including weekend to escalate the problem and they will reach out to me. If not, I was told to call them AGAIN.
So I did. Few minutes ago. They still only know that there was shortage on parts. The lady I was speaking with today told me the parts are gonna arrive later today or tomorrow. And they will start shipping it immediately, but she has no idea which phones will be repaired and shipped first.
I escalated one thing. I could wait for the repair, but until June 29th. Then I'm flying to Europe, and I'll be staying there for a while. I told ZTE that I'm fine with them shipping the device to Europe if they can't make it on time. I feel like I'm not expecting much.
The problem is, lady I was speaking today told me they can not ship to Europe. So if they can't make it on time, I'll have my phone in the US, while I'll be in Europe.
She told me I can't have money back. She told me they can't send me a new device.
Do I believe them, that they will have new parts for Axon 7 today or tomorrow? Do I believe that they will send it to me before I leave? No, not really.
It's even more sad because I really like the phone. I do not want to change it. But at this point I must say I am exceptionally dissatisfied with ZTE.
Hey,
I had a Nexus 6p out of warranty, unlocked bootloader, and bootloop of death. I contacted Huawei Canada by email and told them my phone wouldn't boot up. They asked me to provide pictures of my phone, IMEI number, and proof of purchase. Also, they advised me that I may have to paid a fee for the repair, but they will let me know ahead of time to see if I would like to proceed with it. I sent them all the information that they asked for, and within 24 hours they sent me an email with a shipping label to print out to ship my phone to an authorized repair centre. I mailed the phone out and got it back in 7 days. Powered on the phone it booted up, fully functioning and running Android 6. Huawei never contacted me during the repair process.
Has anyone else been successful in getting Huawei to repair out of warranty Nexus 6p for free?
Good luck to anyone that's trying.
I have also successfully have my out of warranty Nexus 6p repaired by Huawei Canada last June. It wasn't my first time I tried to have my Nexus 6p repaired.
Back in August 2017, my phone start to have the bootloop of death. At that time, my phone was 15 months old! I tried to contact my carrier (Videotron) and Huawei ta have my phone repaired but they refused because I was out of warranty. However, Videotron accept to waive my contract cancellation fee in order to change my phone with a new 24 months contract with them or another carrier. I decided to wait until Black Friday to see if there will be good deals on Google Pixel XL 2. I finally made my choice on a Google Pixel XL 2 from Rogers and I'm very pleased with it!
Fast-forwarding to May 2018... I have found this article from the Toronto Star explaining that Huawei was willing to repair some Nexus 6p on a case-by-case basis. I then have contact Huawei Canada support by phone and spent an hour trying to explained that Huawei have start to repaire on a case-by-case basis some Nexus 6p with the bootloop of death symptom. The technician over the phone told me that he accept to open a support case and he promised me that I should received a call back in 48 hours maximum. After 4 days, no call back from Huawei support. So I decided to call them again. I gave my support case number to the technician and he couldn't find my support case! I had to re-explained everything but this time, the technician never wanted to create a support ticket. I finally decided to gave up. Two days later, I have received an email from Huawei Canada asking me to send the invoice of the phone and pictures of all sides of the Nexus 6p. I have sent them all the information they asked for and I have receive a pre-paid shipping label to send the phone to repair. Like the OP, I had no communication during the repair process. I have receive my phone about a week later with a new mainboard
Since then, I have replaced my wife's iPhone 5SE with my Nexus 6p I have also replaced the battery myself so the phone works like a brand new 6p