Help! - Galaxy S6 Edge Q&A, Help & Troubleshooting

Well this might come out confusing, but my sensors (Proximity,Light Sensor, Accelerometer, Gyroscope etc) don't work. Or sometimes just start working randomly for like a minute and then stop again. I've tried soft reset, hard reset, I've flashed the firmware through Odin but it still continues to act moody. Please help?

maybe go to samsung to replace your device with a new one, or just buy a new phone?

dylan2610 said:
Well this might come out confusing, but my sensors (Proximity,Light Sensor, Accelerometer, Gyroscope etc) don't work. Or sometimes just start working randomly for like a minute and then stop again. I've tried soft reset, hard reset, I've flashed the firmware through Odin but it still continues to act moody. Please help?
Click to expand...
Click to collapse
Download phone info samsung off play store. Go across to sensors and see of that app picks them all up as working? If it does it will most likely be firmware. If not probably hardware

Related

[Q] Camera and auto rotate not working

First post.
My wifes Samsung Galaxy S2 LTE from Rogers (i727R) which came with 2.3.5 got some water spilled on it. After letting it dry out the phone works fine but the camera just gives a "camera failed" error and the screen auto rotate doenst work at all in any app.
I got the camera working for a bit after doing a factory reset but but it stopped again a few days later. This made me think it was a software issue so I rooted the phone and tried flashing the stock rom back on using Odin which did not help either issue. To rule out that it is corrupted software, is there anything else I should try? New kernel?
When I enter *#0*# and go into the sensor test area, the accelerometer and magnetic sensors do not seem to be working. Gyroscope is working.
If more info is needed, let me know.
Thanks
Use this app to test if they are working: https://market.android.com/details?id=com.bartat.android.elixir&hl=en.
Thanks for the help. I installed elixer and looks like the accelerometer, gravity, linear acceleration, magnetic field, orientation and rotation vector sensors are not working.
Dyno-droid said:
Thanks for the help. I installed elixer and looks like the accelerometer, gravity, linear acceleration, magnetic field, orientation and rotation vector sensors are not working.
Click to expand...
Click to collapse
So that means it's a hardware problem. You'll have to carry it back under warranty (hopefully you have one).
That brings me to my next question.
I rooted and flashed the stock rom on with Odin, hoping that would fix it since the issue was initially fixed with a factory reset. Thought maybe a driver or something got corrupted.
From browsing the forums, it appears there is no way to reset the flash counter yet. Is that correct? If so, would it be worth waiting a while in hopes a fix comes out to reset the counter?
Dyno-droid said:
That brings me to my next question.
I rooted and flashed the stock rom on with Odin, hoping that would fix it since the issue was initially fixed with a factory reset. Thought maybe a driver or something got corrupted.
From browsing the forums, it appears there is no way to reset the flash counter yet. Is that correct? If so, would it be worth waiting a while in hopes a fix comes out to reset the counter?
Click to expand...
Click to collapse
Only a few devices are able to reset the flash counter (so far). You could try flashing a custom rom and see what happens.
NB.: Even if you could reset the counter, that wouldn't really benefit you in this case.

[Q] [Problem] Camera doesn't work.

My camera all of the sudden stopped working the other day. Whenever I try to use it, the screen goes black then force closes after a few minutes. I tried to download a few other camera apps and nothing happened. Currently running with no root and I don't want to root it until the camera is fixed, unless that would help fix it.
MSK01 said:
My camera all of the sudden stopped working the other day. Whenever I try to use it, the screen goes black then force closes after a few minutes. I tried to download a few other camera apps and nothing happened. Currently running with no root and I don't want to root it until the camera is fixed, unless that would help fix it.
Click to expand...
Click to collapse
If you're on a 100% stock ROM with no changes and no root access with a camera that stopped working, there are very few things which can be done.
The only real solution would be to clear out the specific stock camera application's data directory. Not sure if this is possible w/o having to clear all the data.
I'd suggest the following steps in this order:
1) Manage applications under settings is where to look to clear out the specific Camera application data in hopes that only something was corrupted. Reboot and test.
2) Wipe all data on the device. Reboot and test.
3) If none of these worked, personally, I would return/exchange the stock device for another one as at this point, it would definitely seem to be hardware related.
An alternative route would be to gain root access and look into switch kernels/ROMs, but this could end up being a dead end if the issue is hardware related.
The only good/not so bad news is I've never seen the camera completely stop working on any of these devices .. at least not yet. So hopefully this issue is not hardware related! Good luck!
I cleared out the camera information and it worked the second I restarted my phone. Thank you!
That happened to me to, nothing I tried worked. Was good that I had ESRP. The Sprint store replacement the phone in lieu of just fixing the camera
dgr581 said:
That happened to me to, nothing I tried worked. Was good that I had ESRP. The Sprint store replacement the phone in lieu of just fixing the camera
Click to expand...
Click to collapse
Sometimes it's nice for them to just fix your phone and not give you a refurb. My sprint store seems to screw ur phone up when they fix it lol.
In the past when I was on the evo they swapped my screen out and broke my volume buttons. Then they just gave me a refurb.
Same thing happened to me. Suddenly, it doesn't work. Oddly enough, the Front Face camera does work by using the Mirror app. But the Rear camera does not respond when launching the Camera app.
I already tried switching ROMs, switching kernels, factory defaults, and nothing worked. Might be a hardware issue. I just hope it can be fixed without replacing my phone. It would suck having a replacement phone with HBOOT v1.50...

Sensors not present

Hi all,
This is my first thread... I've looked every forum, every existing thread looking for an explanation / solution, with no luck at all... I hope somebody has experienced this with its prime and found a solution, because I'm thinking in RMA it...
The thing is that my sensors stopped working! No accelerometer, no magnetometer. The screen rotates itself to portrait mode when an app asks for it, but it stays that way when exiting the app. I have to go to Settings -> Display to uncheck and check Autorotation to go back to landscape mode. This is annoying! I installed an app called Elixir 2 and in the sensors page only the microphone is listed as present. Every other sensor is displayed as not present.
I noticed it two weeks ago, but I wanted to look for a solution instead of getting it replaced. I think it came with a .15 and it was updated to .21 in the first connection to Internet. I waited for the .28 to be released just in case it fixed the problem, but it did nothing, still has the problem.
By the way, I tried a cold boot and a factory reset... still nothing.
If I can have any word from anyone I will be pleased!
Thank you!
PS: forgive my english, I'm from Spain
Get the app called elixir2. its free. Kirk show u detailed info on everything, including sensors. itll show real time info on them. allows u to cut them off n on or reset them. it might help.
demandarin said:
Get the app called elixir2. its free. Kirk show u detailed info on everything, including sensors. itll show real time info on them. allows u to cut them off n on or reset them. it might help.
Click to expand...
Click to collapse
Well, that's exactly what I did! I said it before It just shows an X beside every sensor and under them it says something like "not present" (I don't have the Prime here right now). In that sensors page the only one that is shown as working is the microphone.
Any idea?
Thank you anyway!
demandarin said:
Get the app called elixir2. its free. Kirk show u detailed info on everything, including sensors. itll show real time info on them. allows u to cut them off n on or reset them. it might help.
Click to expand...
Click to collapse
Here's a snapshot of the Elixir2 sensors' page.
Hi, I cannot suggest anything new to try.
Today I noticed some of my sensors were not working, tried playing Riptide and found I could not turn. Also tried a level app and found that the orientation was not being detected. My problem was fixed by powering off then turning on again. I did not try elixir2 before the power off, therefore could not say if my prime was in a similar state.
Good luck in getting your prime going again.
Cheers stv
Sent from my Transformer Prime TF201 using XDA
stvlgm said:
Hi, I cannot suggest anything new to try.
Today I noticed some of my sensors were not working, tried playing Riptide and found I could not turn. Also tried a level app and found that the orientation was not being detected. My problem was fixed by powering off then turning on again. I did not try elixir2 before the power off, therefore could not say if my prime was in a similar state.
Good luck in getting your prime going again.
Cheers stv
Sent from my Transformer Prime TF201 using XDA
Click to expand...
Click to collapse
Well, at least someone experienced the same... even with a reset I can't make it work. Is there any "ultra-reset" I can do?
Before .28 I get the same issue.
Sensor can restart after a reboot or a cold start, but after I plug on the dock or after a deep sleep,the sensor stop.
Sometime, after a restart the sensor was not recognized. I use elixir also to check.
Now with .28, the sensor work well.
DesmoRFR said:
Before .28 I get the same issue.
Sensor can restart after a reboot or a cold start, but after I plug on the dock or after a deep sleep,the sensor stop.
Sometime, after a restart the sensor was not recognized. I use elixir also to check.
Now with .28, the sensor work well.
Click to expand...
Click to collapse
Did you update to .28 over wifi or using a microSD?
Thank you!
Update done through Microsd.
I have tweaked buil.prop on .21 and result Fota didn't work.
Think also to make a cold reboot and clear cache of all application (can be done with elixir).
demandarin said:
Get the app called elixir2. its free. Kirk show u detailed info on everything, including sensors. itll show real time info on them. allows u to cut them off n on or reset them. it might help.
Click to expand...
Click to collapse
demandrin - off topic, do you know where I may be able to get the circiut board that has the microsd slot and the touch screen sensor connectors. I accidentally damaged the connectors and now I can only use the tablet with the keyboard dock as a mini laptop. I emailed Asus but they would not sell me the part. I wonder if Gary would be nice enough to sell me the part.
Is HP the only company that sells parts to customers (I love HP for that reason LOL!!)
DesmoRFR said:
Before .28 I get the same issue.
Sensor can restart after a reboot or a cold start, but after I plug on the dock or after a deep sleep,the sensor stop.
Sometime, after a restart the sensor was not recognized. I use elixir also to check.
Now with .28, the sensor work well.
Click to expand...
Click to collapse
An update with my problem: I finally installed the .28 through SD card, having wiped all the data first, and the result is the same: no sensors are present. No autorotation, no compass, no auto-brightness. Elixir shows only the microphone as one of the sensors, everything else is shown as "not available" (as shown on my previous snapshot).
Any help?
Thank you!
sunne2k said:
An update with my problem: I finally installed the .28 through SD card, having wiped all the data first, and the result is the same: no sensors are present. No autorotation, no compass, no auto-brightness. Elixir shows only the microphone as one of the sensors, everything else is shown as "not available" (as shown on my previous snapshot).
Any help?
Thank you!
Click to expand...
Click to collapse
And yesterday, with no reason at all, ALL of my sensors (accels, gyro, magnet field, etc.) started working again. I just powered the tablet on and voilĂ , everything was perfect! Elixir showed all the sensors up and running!
I think this post can be closed now... I hope it doesn't happen again!

[Q] Gyroscope is messed up

Hi, My friend has a galaxy S3 I9300, and because he isn't exactly android genius, he played with the settings, more specifically, with the gyroscope settings. he pressed on the calibration button, and he calibrated it, but now the screen wont rotate! and when he plays a game that uses the gyroscope, it dosent move at all! and then he tried to calibrate it again, and it went crazy! rotating back and forth. so he did it again and it's not moving again. he tried restarting and pulling out the battrey, but none have worked. he is new to this all android thing, so I would rather him not to do a factory reset. can anyone help?
did he calibrate it properly with the phone horizontal?
slaphead20 said:
did he calibrate it properly with the phone horizontal?
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Click to collapse
yes he did.
He should try a factory reset
Sent from my GT-I9300 using Tapatalk 2
If calibrate has not worked you have two choices factory reset or return under warranty .
Plus most important choice is keep your phone away from your friend .
jje
barlerer said:
Hi, My friend has a galaxy S3 I9300, and because he isn't exactly android genius, he played with the settings, more specifically, with the gyroscope settings. he pressed on the calibration button, and he calibrated it, but now the screen wont rotate! and when he plays a game that uses the gyroscope, it dosent move at all! and then he tried to calibrate it again, and it went crazy! rotating back and forth. so he did it again and it's not moving again. he tried restarting and pulling out the battrey, but none have worked. he is new to this all android thing, so I would rather him not to do a factory reset. can anyone help?
Click to expand...
Click to collapse
Hi!
don't panic, directly flash another firmware from there, you can start all over again and calibrate your friend's gyroscope. make sure you calibrate your phone by placing it on horizontal surface

problems gyroscope

I have problems with my phone gyroscope, when turning the screen does not rotate sometimes giving many moves to mobile tour, but when the normal not want to put back into place, and changed roms already, I did downgrade to stock and nothing, someone help me?
josefo_18 said:
I have problems with my phone gyroscope, when turning the screen does not rotate sometimes giving many moves to mobile tour, but when the normal not want to put back into place, and changed roms already, I did downgrade to stock and nothing, someone help me?
Click to expand...
Click to collapse
im having the same problem. I have uninstalled all apps, wiped the sd cards, reinstalled the rom, downgraded to the factory original gb rom. nothing is fixing the problem. I dont thank the gyroscope is the problem though. I think it is the accelerometer that is acting up.

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