Google account problem with new phone - Android Q&A, Help & Troubleshooting

Hi guy my mum recently purchased the samsung j3 off a private seller, it is unlocked only problem is upon booting the phone it asks for the original owners google account to get past the set up phase? We contacted the original owner but refusing to help us out. Was wondering what my options are as ive never seen this issue before.
Thanks.:good:

ykdr-scott said:
Hi guy my mum recently purchased the samsung j3 off a private seller, it is unlocked only problem is upon booting the phone it asks for the original owners google account to get past the set up phase? We contacted the original owner but refusing to help us out. Was wondering what my options are as ive never seen this issue before.
Thanks.:good:
Click to expand...
Click to collapse
Interesting, what version of Android is it running? Have you tried booting into recovery mode and performed a full factory reset? Let me know how it goes I'll do my best to help you out !

shimp208 said:
Interesting, what version of Android is it running? Have you tried booting into recovery mode and performed a full factory reset? Let me know how it goes I'll do my best to help you out !
Click to expand...
Click to collapse
Not 100% sure about the version of the software as cant go to the settings. Yes been in recovery performed Factory reset etc. Still asks for the login details of previous owner!

ykdr-scott said:
Not 100% sure about the version of the software as cant go to the settings. Yes been in recovery performed Factory reset etc. Still asks for the login details of previous owner!
Click to expand...
Click to collapse
Okay, I would recommend taking a look at this video here! If that doesn't work you can always use Odin to re-flash the phones factory firmware. Let me know if you still have questions !

Related

[Q] Bricked S5830, please help me

Hi all,
I have looked for a similar post, I found out that many people experienced something like that trying unlocking their phones, but I haven't found out any solution.
Here is my situation:
I have tried to unlock my s5830 (orange spain carrier), I have used a method which it seems to be dangerous for the phone, but of course I have found out it was dangerous after I have already tried it
Anyway after I discovered the unlock number contained in the perso.txt file in the efs folder, my phone restarted without service once and after that it went in a bootloop mode, it goes on a download mode, but there is no way to get back recovery mode or a normal boot.
I flashed the s5830 several times with many firmware, but no one worked, and the phone is still stuck in an infinite loop, in which I am not even able to see the samsung logo coming out at the very beginning.
I know many phones got bricked in this way, I wanted to know if anybody has been able to recover the phone or if anybody know any possible solution.
And if not, do you know if the warranty is covering this problem? I just got the phone a couple months ago; i have unlocked other devices before, but this is the first time I have experienced a problem so I am quite new about warranty as well. Please HELP ME
Merry Christmas guys!!!
Thanks in advance
sfrat said:
Hi all,
I have looked for a similar post, I found out that many people experienced something like that trying unlocking their phones, but I haven't found out any solution.
Here is my situation:
I have tried to unlock my s5830 (orange spain carrier), I have used a method which it seems to be dangerous for the phone, but of course I have found out it was dangerous after I have already tried it
Anyway after I discovered the unlock number contained in the perso.txt file in the efs folder, my phone restarted without service once and after that it went in a bootloop mode, it goes on a download mode, but there is no way to get back recovery mode or a normal boot.
I flashed the s5830 several times with many firmware, but no one worked, and the phone is still stuck in an infinite loop, in which I am not even able to see the samsung logo coming out at the very beginning.
I know many phones got bricked in this way, I wanted to know if anybody has been able to recover the phone or if anybody know any possible solution.
And if not, do you know if the warranty is covering this problem? I just got the phone a couple months ago; i have unlocked other devices before, but this is the first time I have experienced a problem so I am quite new about warranty as well. Please HELP ME
Merry Christmas guys!!!
Thanks in advance
Click to expand...
Click to collapse
if you can get into download mode im guessing there is some hope for you.
go here: http://droidangel.blogspot.com/2011/05/samsung-galaxy-ace-s5830-original-stock.html
look for: S5830XXKP9
and make sure you have odin 4.38 and flash with that.
try to install cwm and install a customrom
Sent from my GT-S5830 using xda premium
sfrat said:
Hi all,
I have looked for a similar post, I found out that many people experienced something like that trying unlocking their phones, but I haven't found out any solution.
Here is my situation:
I have tried to unlock my s5830 (orange spain carrier), I have used a method which it seems to be dangerous for the phone, but of course I have found out it was dangerous after I have already tried it
Anyway after I discovered the unlock number contained in the perso.txt file in the efs folder, my phone restarted without service once and after that it went in a bootloop mode, it goes on a download mode, but there is no way to get back recovery mode or a normal boot.
I flashed the s5830 several times with many firmware, but no one worked, and the phone is still stuck in an infinite loop, in which I am not even able to see the samsung logo coming out at the very beginning.
I know many phones got bricked in this way, I wanted to know if anybody has been able to recover the phone or if anybody know any possible solution.
And if not, do you know if the warranty is covering this problem? I just got the phone a couple months ago; i have unlocked other devices before, but this is the first time I have experienced a problem so I am quite new about warranty as well. Please HELP ME
Merry Christmas guys!!!
Thanks in advance
Click to expand...
Click to collapse
with the cellphone off, put out ur baterry for a minute, then maintain ur finger into the volume down button and the power button tell a friend or if u can alone insert the batery while quickly pressing volume down and power button to get into download mode, and flash.
Hehehe,bootloop is horrible,you just have to get in download mode & flash with 2.3.4 firmware with Odin,just that steps and you save your SGA.
I got bootloop many times and Odin saved me.
Sent from my SGA
robinandroid said:
try to install cwm and install a customrom
Sent from my GT-S5830 using xda premium
Click to expand...
Click to collapse
he cant go back in recovery mod............
If you can go to recovery mode than you can just wipe the data and cache. This saved me many times. Otherwise on what ever OS you may be , just create new user name after removing samsung android drivers. Login from new user name and than re install drivers again and now flash your phone from firmware which was installed on your phone before you bricked it. This helped me a few times.
dr_vishal said:
If you can go to recovery mode than you can just wipe the data and cache. This saved me many times. Otherwise on what ever OS you may be , just create new user name after removing samsung android drivers. Login from new user name and than re install drivers again and now flash your phone from firmware which was installed on your phone before you bricked it. This helped me a few times.
Click to expand...
Click to collapse
hey guys thanks for the answers, but unfortunately i am not able to reach the recovery mode, my phone just reach the download mode.....i will try with the xxkp9, even if i have already tried it...I guess i have tried at least 15 firmwares without any success
Helping to make your Christmas Merry
It seems that you've already received a lot of help for unbricking your device. So I'll try to help out in unlocking your phone after you finished unbricking it.
This is the method I personally used on my locked Ace:
http://forum.xda-developers.com/showthread.php?t=1335548
It's perfectly safe. 100%.
King Kaze said:
if you can get into download mode im guessing there is some hope for you.
look for: S5830XXKP9
and make sure you have odin 4.38 and flash with that.
Click to expand...
Click to collapse
I have tried the XXKP9 again, it is not working, as usual Odin ends to load the firmware and then it goes back in the endless loop mode....there is no chance to get it back?
franzks said:
It seems that you've already received a lot of help for unbricking your device. So I'll try to help out in unlocking your phone after you finished unbricking it.
This is the method I personally used on my locked Ace:
http://forum.xda-developers.com/showthread.php?t=1335548
It's perfectly safe. 100%.
Click to expand...
Click to collapse
thank you very much I will follow your advice...IF I will be able to get my phone back which seems impossible =(
@dr_vishal
Thank you first of all, I have tried to uninstall and reinstall the android device driver, but it doesn't seems to be the problem, Odin ends with a "PASS" at the end, I guess there still is comunication in the between the two devices...
Hopefully it will be a Merry Christmas =)
It's not impossible. I'm relatively new here but I have noticed quite a few "bricked" threads already. Most of them (if not all) have been able to fix their device. I haven't seen a single person permanently brick their device, so I would guess that your chances of fixing it are really high. Just be patient and keep describing your situation and more experienced help will certainly arrive. I'd really like to help out but I have no idea how to fix it as I have not experienced bricking my phone yet.
Anyway, if the method for unlocking I suggested works for you kindly press the Thanks Button. Merry Christmas!
franzks said:
It's not impossible. I'm relatively new here but I have noticed quite a few "bricked" threads already. Most of them (if not all) have been able to fix their device. I haven't seen a single person permanently brick their device, so I would guess that your chances of fixing it are really high. Just be patient and keep describing your situation and more experienced help will certainly arrive. I'd really like to help out but I have no idea how to fix it as I have not experienced bricking my phone yet.
Anyway, if the method for unlocking I suggested works for you kindly press the Thanks Button. Merry Christmas!
Click to expand...
Click to collapse
Thank you franzks!
I promise I will try your method and I am positive it will works, but I need to get my phone back...so I will add few new information I have found out talking to a friend of mine which has my same device and the same carrier as well.
The version built-in is:
GINGERBREAD.BVKQ9
S5830BVKQB
[email protected]#1
Any suggestion about the firmware I am suppose to flash in?
I am actually passing through all the version contained in the address droidangel you gave me...at the moment no one is working...I will keep trying...
sfrat said:
Thank you franzks!
I promise I will try your method and I am positive it will works, but I need to get my phone back...so I will add few new information I have found out talking to a friend of mine which has my same device and the same carrier as well.
The version built-in is:
GINGERBREAD.BVKQ9
S5830BVKQB
[email protected]#1
Any suggestion about the firmware I am suppose to flash in?
I am actually passing through all the version contained in the address droidangel you gave me...at the moment no one is working...I will keep trying...
Click to expand...
Click to collapse
Guys,
I am out of ideas, I have tried each single firmware I have seen around internet, no one is working, any tip or advice or suggestion?
I messed up with the efs, and I guess that's all, the phone is gone....now it needs a JTAG or whatever is its name....
maybe to get the warranty still valid I should broke totally the phone over charging it....??
sfrat said:
Guys,
I am out of ideas, I have tried each single firmware I have seen around internet, no one is working, any tip or advice or suggestion?
I messed up with the efs, and I guess that's all, the phone is gone....now it needs a JTAG or whatever is its name....
maybe to get the warranty still valid I should broke totally the phone over charging it....??
Click to expand...
Click to collapse
Did you try that?
http://forum.xda-developers.com/showthread.php?t=1153310
just a thought
a lot of people have talked about reflashing it and all but have you managed to get into the recovery mode at all once you have reinstalled the rom with odin? if you can get to that you just need to hit factory reset, wipe cache and wipe dalvik and normaly after that it will work fine... so far ive been stuck in soft brink 3 times and each time doing the wipes from the recovery mode has worked...
Pinting said:
Did you try that?
http://forum.xda-developers.com/showthread.php?t=1153310
Click to expand...
Click to collapse
I've tried to use the oneclick, but it seems it doesn't recognize the phone, since, i guess, it's made for a galaxy s.
The others are not my case, since I am able to get download mode, and all these are made to can get it back.
Anyway I found out a post in which the people were talking about the s5500, which apparentely is similiar to my device, and the owners of that model experienced a similar problem doing the same process....anyway in that post the people needed to use a Jtag, which is the only way to get it back....so I though it could be the same solution for my problem...but I don't know anybody with Jtag, so the only way is contacting the service center.
thanks anyway, when I will be back at home after Christmas I will try to find the ticket and I will probably try to get it back in warranty, since is preatty new...
@torchwolfery
I am not able to reach recovery mode, there is no way to get it back, even flashing the phone with different firmwares, all I got is download mode, and apparently that is completely pointless...since the only change in the phone behavior is that if i install a certain firmwares it doesn't even have the back-light working when it is stuck in bootloop.
Warranty is your only hope (as it was mine once and it worked).
I didn't think it was possible to brick these phones. There I have tried so much to try and brick it but I have not been able to as it still always goes into 'download' mode. The only advice I can give you is double check that you are using the correct version of Odin which is v4.38 and that you use cooper v1.0 as your OPS. If dont mind me asking, but exactly what did you do or do you remember the steps you took to brick it? What buttons are you using for 'recovery' mode.
Also please clarify if Odin is going in a loop or does the phone come on and then keeps rebooting? If it is the phone that keeps rebooting, then wiping cache and data partition should do the trick. This can be done by going into recovery mode (which I am aware you cannot get into) or if you can manage to get into the dialler quick enough before the reboot, by dialling *7267*3855# and that should format the relevant partitions (data and cahce) and bring it back to factory settings. Without further info, I cannot really tell exactly what the situation is.
The fact that you are getting 'download' mode, I dont think that it is bricked because it will still allow you to write the relevant directory/files to the relevant blocks. Either way, would be interested to know.

[Q] HELP WITH WHITE SCREEN PROBLEMS MEGA SGH-i527

Just rooted my Samsung mega sgh-i527 and it was working for two days until I decided to unlock new fonts in the ROM. Stupid decision knowing that I didnt do my research. Now when rebooting it just stay on the loading white screen not allowing me to access anything. I try to hold-power+volume+home screen button to reset my date and cache and then reboot the phone which I thought it might work. But it didn't. I have read a little about if this occur then its consider a "dead phone"and I might as well just purchase a new one. If this is true then I am pretty Fu*k. If anyone knows anything about this issue please HELP. Donation will be given out . THX.
mosquito69 said:
Just rooted my Samsung mega sgh-i527 and it was working for two days until I decided to unlock new fonts in the ROM. Stupid decision knowing that I didnt do my research. Now when rebooting it just stay on the loading white screen not allowing me to access anything. I try to hold-power+volume+home screen button to reset my date and cache and then reboot the phone which I thought it might work. But it didn't. I have read a little about if this occur then its consider a "dead phone"and I might as well just purchase a new one. If this is true then I am pretty Fu*k. If anyone knows anything about this issue please HELP. Donation will be given out . THX.
Click to expand...
Click to collapse
can you get to the recovery mode?. if you do try to do a Factory Reset.
caguas56 said:
can you get to the recovery mode?. if you do try to do a Factory Reset.
Click to expand...
Click to collapse
Yes i can still get in to recovery mode. also, I can get into downloading a new Os but I can even find a stock rom for that as well. Did all the data and cache reset, nothing happen. I am lost and can not seem to find a stock recovery ROM for the phone. Nothing came up after hours of research especially for my att phone samsung mega sgh-i527.

help guru needed . i reset my phone ASAP

So i had someone try to get into my phone which locked it up.
i wanted to reset all password but i found the phone was locked . so i did a master reset
after doing this my phone is locked up and asked for my old gmail mail account and pass.
i put the info in and for some reason it willl not work . So im wondering if its possible to reflash with odin to start freash..
im without a phone so help is needed asap .. thanks guys
JEZZEJAMEZ said:
So i had someone try to get into my phone which locked it up.
i wanted to reset all password but i found the phone was locked . so i did a master reset
after doing this my phone is locked up and asked for my old gmail mail account and pass.
i put the info in and for some reason it willl not work . So im wondering if its possible to reflash with odin to start freash..
im without a phone so help is needed asap .. thanks guys
Click to expand...
Click to collapse
I'm not the best when it comes to reflashing the OS. I don't think that'll work, as it might be a variable that is stored on the system partition, but when you reflash using ODIN, it doesn't touch that. Believe me, Samsung thought of everything when it comes to security. You could try to reset your Google account password and try entering the new password on the phone, but I'm not guaranteeing that will work 100%, unfortunately.
Hope this helps,
Nick aka phiftyopz
Sent from my Samsung Galaxy S6 Edge+ using Tapatalk
I did now I have to wait another 72 hrs... Lol
Thanks nick

Bricked my asus zenfone 3 ze552kl

managed to wipe all data from it messing with twrp and have little knowledge on adb and fastboot any suggestions on how to get my basic os back i dont have a backup or anything
CLIIV3 said:
managed to wipe all data from it messing with twrp and have little knowledge on adb and fastboot any suggestions on how to get my basic os back i dont have a backup or anything
Click to expand...
Click to collapse
don't worry got it fixed
CLIIV3 said:
don't worry got it fixed
Click to expand...
Click to collapse
hi just got a second hand gift from my cousin. Its was in his drawer for ages.. Model Asus_X014D. i impulsive did a hard reset cause he forgot his pin. To my low and below i needed his email and password to go to the settings. I am bewildered with FRP. The phone is not roooted and he has since changed his verification and forgot them.
I there any kind soul who can give me some advise?
Asus ZenFone Go (ZB452KG)
JeremyMartinus said:
hi just got a second hand gift from my cousin. Its was in his drawer for ages.. Model Asus_X014D. i impulsive did a hard reset cause he forgot his pin. To my low and below i needed his email and password to go to the settings. I am bewildered with FRP. The phone is not roooted and he has since changed his verification and forgot them.
I there any kind soul who can give me some advise?
Asus ZenFone Go (ZB452KG)
Click to expand...
Click to collapse
https://forum.xda-developers.com/android/help/rooting-bricked-roms-development-t3776189/page4

problems with google

I bought a pre-owned swift2. The previous owner had a google account which he told me he had removed the phone from his account, but when I try to set the phone up it wants me to use a previously synced account and wont let mr do anything else or let me see any other screens. I have done a hard reset but no difference. can anyone help please.
so you can't get to do a factory reset? whenever i've had a new phone it asks to use a google account, copy from another phone or skip and start fresh. you don't have that option?
ask the previous owner to take the phone off his google account. if he still has it in his name it might cause problems.
Andrew Joseph said:
so you can't get to do a factory reset? whenever i've had a new phone it asks to use a google account, copy from another phone or skip and start fresh. you don't have that option?
ask the previous owner to take the phone off his google account. if he still has it in his name it might cause problems.
Click to expand...
Click to collapse
I have done a hard reset then try to set up the phone by trying both copy data and set up as new ( I don't have a skip option on this screen) when I enter my details I get a message saying unable to sign in to the device due to an unknown error try another
e mail or try again in 24 hours. Do you think I am doing something wrong?
i'm not sure if it's your fault or not. possibly the original owner not cleared the phone, possibly the phone not done a factory reset. try to get into recovery mode to do a factory reset.
you COULD try this - https://forum.xda-developers.com/swift-2/how-to/how-to-unbrick-marmite-t3674952
raithsphere said:
you COULD try this - https://forum.xda-developers.com/swift-2/how-to/how-to-unbrick-marmite-t3674952
Click to expand...
Click to collapse
Thank you for this option. I am a complete novice to doing anything to the software on a phone so I am going to ask a silly question. Is this easy to do ?
damneddoug said:
Thank you for this option. I am a complete novice to doing anything to the software on a phone so I am going to ask a silly question. Is this easy to do ?
Click to expand...
Click to collapse
I didn't have much issue as long as you follow the instructions you should be fine
raithsphere said:
I didn't have much issue as long as you follow the instructions you should be fine
Click to expand...
Click to collapse
Thank you I will try this at the weekend.
Hi, after some help.
I have a wileyfox swift 2 phone & cannot get past the Google account verification screen. I've watched so many YouTube videos but nothing seems to be the same on my phone as it is in the videos... Can anyone help?!!

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