Help!! Paypal and Ebay have failed my wife - LG G5 Questions & Answers

Hello all.
Long story short my wife purchased a G5 H860 off of eBay. 5 weeks later she woke up and went to check her phone and it died. It won't boot past the LG logo.
The first thing we tried was a hard reset, and that did not work at all. Next we contacted eBay and they said because It was 6 days over the 30 day return limit there was nothing they can do. Them we contacted Paypal and are hoping to at least get our money back through their protection,but we don't know if that's going to happen.
Does anybody know of ANY way to get this working again?
Im not technologically illiterate as I have several networking certs and work in the IT industry, but am at a loss when it comes to mobile phones as far as where to start or where to look.
Can anybody help me restore my wife's phone? Or is it toast?
Tldr; My wife's G5 won't load past the splash screen no matter what we try. Anybody have anyvidwas or suggestions?
Also. I have the exact same model phone (but I purchased it from Amazon instead of ebay).. Would that be beneficial at all to getting hers to work again?
Thanks!!

Is the product sealed when you received it? Is it originally an LG G5 H860? Is the module removable?

Contact LG and get them to RMA it.

Or if you want to try and fix > http://forum.xda-developers.com/lg-g5/how-to/lg-g5-to-stock-t3369959
You would need to source the correct KDZ for your variant

bluerain28 said:
Is the product sealed when you received it? Is it originally an LG G5 H860? Is the module removable?
Click to expand...
Click to collapse
The product was sealed. It is originally an LG G5 H860. And the module is removable, if by module you mean battery.

Bradshort said:
Or if you want to try and fix > http://forum.xda-developers.com/lg-g5/how-to/lg-g5-to-stock-t3369959
You would need to source the correct KDZ for your variant
Click to expand...
Click to collapse
Every time I plug in and try to use LGUP I keep getting. Unknown then com 50 then h860..etc. And when I select it a hit ok, it just says error. You need to select a known device

The fastest and easiest way to get it fixed will probably be to just send it to LG. They will pay shipping both ways and it shouldn't take more than a week.

Tehgingergiant said:
Every time I plug in and try to use LGUP I keep getting. Unknown then com 50 then h860..etc. And when I select it a hit ok, it just says error. You need to select a known device
Click to expand...
Click to collapse
I encountered this error on LG UP before. Kindly install the required driver and the DLL for H860 to make it work. There"
'S a tutorial about it somewhere in this G5 forum.

bluerain28 said:
I encountered this error on LG UP before. Kindly install the required driver and the DLL for H860 to make it work. There"
'S a tutorial about it somewhere in this G5 forum.
Click to expand...
Click to collapse
I will be searching for it!
Thanks! Ill update you if I found it and it was successful.

Bradshort said:
Or if you want to try and fix > http://forum.xda-developers.com/lg-g5/how-to/lg-g5-to-stock-t3369959
You would need to source the correct KDZ for your variant
Click to expand...
Click to collapse
I used the LG Flash Tool with the 850dll and the 860 kdz and it worked for me. After remembering to switch from upgrade to board in the manual setting, I was able to restore the phone. My wife is going to love me! Thanks for your help!!

Related

Stuck on Security Error [HELP!!!]

I was trying to install a custom ROM and did not know I needed an unlocked bootloader, as I used ROMs on a S4 without doing any extra work.
Anyway, so when I attempted that, my Optimus L9 rebooted and gave me the LG logo with the "Security Error" words below it. It's stuck on that now. I tried using the LG Mobile Support Tool, but it gets stuck on downloading new software. The progress bar disappears quickly, so I'm sure it's not downloading.
I tried leaving it to download for around 45 minutes, but it was stuck on the same screen when I came back, with no progress bar. It can't be that it's taking long, I have decent Internet (150/75). I'm afraid of leaving it for hours as the device does heat up.
Is there ANYTHING I can do? I tried calling LG and the woman who was there to help me was rude and treated me like an idiot, only to give me the solution of sending it in. PLEASE help me!!
whosgt said:
I was trying to install a custom ROM and did not know I needed an unlocked bootloader, as I used ROMs on a S4 without doing any extra work.
Anyway, so when I attempted that, my Optimus L9 rebooted and gave me the LG logo with the "Security Error" words below it. It's stuck on that now. I tried using the LG Mobile Support Tool, but it gets stuck on downloading new software. The progress bar disappears quickly, so I'm sure it's not downloading.
I tried leaving it to download for around 45 minutes, but it was stuck on the same screen when I came back, with no progress bar. It can't be that it's taking long, I have decent Internet (150/75). I'm afraid of leaving it for hours as the device does heat up.
Is there ANYTHING I can do? I tried calling LG and the woman who was there to help me was rude and treated me like an idiot, only to give me the solution of sending it in. PLEASE help me!!
Click to expand...
Click to collapse
It's always best to include your device model when asking questions like this. There are four models of the L9 and the all have different quirks.
A factory hard-reset or use the 'Recovery' option in the LG Support tool. Only things I can think of at the moment with a lack of details.
Did you back anything up? If not, not much else to do other than try what I've suggested.
This post may also be of some interest.
Advice::
Never assume anything. Research is your friend I had an LG Optimus One, was easy to mod, root, etc. I bought this L9 ( P769 ) on the assumption that it would be similar. Boy was I wrong. However, I did the research before attempting to do anything with the L9.
shinobisoft said:
It's always best to include your device model when asking questions like this. There are for models of the L9 and the all have different quirks.
A factory hard-reset or use the 'Recovery' option in the LG Support tool. Only things I can think of at the moment with a lack of details.
Did you back anything up? If not, not much else to do other than try what I've suggested.
This post may also be of some interest.
Advice::
Never assume anything. Research is your friend I had an LG Optimus One, was easy to mod, root, etc. I bought this L9 ( P769 ) on the assumption that it would be similar. Boy was I wrong. However, I did the research before attempting to do anything with the L9.
Click to expand...
Click to collapse
I really regret doing what I did :crying:. It's definitely a huge lesson for me.
My model: LG Optimus L9 MS769 (back cover says P769?)
If a factory hard-reset means holding the home button, voIume UP button, and power button, then I already did that but I did not reach the robot.
In the LG support tool, after I enter S/W upgrade mode, it says the software version is V10D and that there is an upgrade available. When I start the upgrade, it goes through the first step but when I get to the second step, it doesn't download I think. I have an image but I can't link to it since I have under 10 posts.
http ://i. imgur. com/8OqkFsu.png
whosgt said:
I was trying to install a custom ROM and did not know I needed an unlocked bootloader, as I used ROMs on a S4 without doing any extra work.
Anyway, so when I attempted that, my Optimus L9 rebooted and gave me the LG logo with the "Security Error" words below it. It's stuck on that now. I tried using the LG Mobile Support Tool, but it gets stuck on downloading new software. The progress bar disappears quickly, so I'm sure it's not downloading.
I tried leaving it to download for around 45 minutes, but it was stuck on the same screen when I came back, with no progress bar. It can't be that it's taking long, I have decent Internet (150/75). I'm afraid of leaving it for hours as the device does heat up.
Is there ANYTHING I can do? I tried calling LG and the woman who was there to help me was rude and treated me like an idiot, only to give me the solution of sending it in. PLEASE help me!!
Click to expand...
Click to collapse
Their network is horribly slow. I've heard of people waiting 2 hours. In addition the tool appears to freeze. However, it's still operating.
I don't prefer this method because of the time.
Learn how to use the unofficial fastboot & offline flash.
Or just keep waiting for that program to finish.
Sent from my LGMS769 using XDA Premium 4 mobile app
kuma82 said:
Their network is horribly slow. I've heard of people waiting 2 hours. In addition the tool appears to freeze. However, it's still operating.
I don't prefer this method because of the time.
Learn how to use the unofficial fastboot & offline flash.
Or just keep waiting for that program to finish.
Sent from my LGMS769 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
So it's normal? The reason I thought otherwise was because when I searched, I saw 0 people with the stuck/long download issue and figured it was just me. I didn't want to risk my device even further as I am aware that it has been soft-bricked, so there is a little hope available. Should I let it sit for 3-4 hours and let it over-heat?
I attempted the fastboot method but my device was not showing under the Devices section. I do not have a "Other Devices" section when I get to the step.
I am trying the offline flash method now, although I can't find a working V10D KDZ.
whosgt said:
So it's normal? The reason I thought otherwise was because when I searched, I saw 0 people with the stuck/long download issue and figured it was just me. I didn't want to risk my device even further as I am aware that it has been soft-bricked, so there is a little hope available. Should I let it sit for 3-4 hours and let it over-heat?
I attempted the fastboot method but my device was not showing under the Devices section. I do not have a "Other Devices" section when I get to the step.
I am trying the offline flash method now, although I can't find a working V10D KDZ.
Click to expand...
Click to collapse
Do you see an entry in Device Manager for TI Board ( I think )? It's TI something or other, lol. Sorry brain fart.
---------- Post added at 06:13 PM ---------- Previous post was at 06:10 PM ----------
I don't understand the device heating up. When attached to PC via USB my P769 is in slow charge mode unlike if attached to a wall charger.
shinobisoft said:
Do you see an entry in Device Manager for TI Board ( I think )? It's TI something or other, lol. Sorry brain fart.
---------- Post added at 06:13 PM ---------- Previous post was at 06:10 PM ----------
I don't understand the device heating up. When attached to PC via USB my P769 is in slow charge mode unlike if attached to a wall charger.
Click to expand...
Click to collapse
No entry in TI Board or anything similar either .
And I don't understand either. I'm letting it sit on the download process now and it's slowly getting warmer.
Try this post for ICS KDZs
shinobisoft said:
Try this post for ICS KDZs
Click to expand...
Click to collapse
Will it matter if I use a different version? I just downloaded V20D.
whosgt said:
Will it matter if I use a different version? I just downloaded V20D.
Click to expand...
Click to collapse
At this point you don't have anything else to loose. I honestly can't say yes or no. I think all pertinent partitions will be updated to the newer version. I've never used this method so I cannot say 100%.
shinobisoft said:
At this point you don't have anything else to loose. I honestly can't say yes or no. I think all pertinent partitions will be updated to the newer version. I've never used this method so I cannot say 100%.
Click to expand...
Click to collapse
You're right, let's try it.
Best of luck to you! :fingers-crossed:
shinobisoft said:
Best of luck to you! :fingers-crossed:
Click to expand...
Click to collapse
The support tool won't work after I do the bypass trick
whosgt said:
The support tool won't work after I do the bypass trick
Click to expand...
Click to collapse
As in LG Support Tool? No I don't think it will since your phone has been altered with unofficial methods. I could be wrong tho.
Just realized something else strange, IMHO, my P769 came with Android 4.1.2 ( JellyBean ) and you say you were on stock ICS?
Just out of curiosity was it a WalMart purchase? They're still advertised as having ICS 4.0.4. Last update I got was to from V20G to V20H which is what I'm on now.
shinobisoft said:
As in LG Support Tool? No I don't think it will since your phone has been altered with unofficial methods. I could be wrong tho.
Just realized something else strange, IMHO, my P769 came with Android 4.1.2 ( JellyBean ) and you say you were on stock ICS?
Just out of curiosity was it a WalMart purchase? They're still advertised as having ICS 4.0.4. Last update I got was to from V20G to V20H which is what I'm on now.
Click to expand...
Click to collapse
I mean that in order for the KDZ flash to work you must do some edits in the host file so that you can do the offline fix, I did it but it won't work as the tool crashes while connecting to the device.
My device also came with 4.1.2. It did not come with ICS. But when I open the support tool it says V10D. I bought my L9 from an official MetroPCS store
shinobisoft said:
As in LG Support Tool? No I don't think it will since your phone has been altered with unofficial methods. I could be wrong tho.
Just realized something else strange, IMHO, my P769 came with Android 4.1.2 ( JellyBean ) and you say you were on stock ICS?
Just out of curiosity was it a WalMart purchase? They're still advertised as having ICS 4.0.4. Last update I got was to from V20G to V20H which is what I'm on now.
Click to expand...
Click to collapse
UPDATE: I'm trying to use the fastboot method and I think I get why the device isn't showing up. When I initially plug it in (no battery), it appears under Other Devices but then the list refreshes and it disappears. Anything I can do?
whosgt said:
UPDATE: I'm trying to use the fastboot method and I think I get why the device isn't showing up. When I initially plug it in (no battery), it appears under Other Devices but then the list refreshes and it disappears. Anything I can do?
Click to expand...
Click to collapse
Yep. Hurry up and right click on it before it disappears and select "Update Driver". You need to manually point Device Manager to the usb_driver folder in the fastboot tools folder. You may have to do that a couple times. If successful, unplug USB from device wait a couple seconds and plug back in. This will reinstall the drivers just in case they didn't take the first time.
whosgt said:
UPDATE: I'm trying to use the fastboot method and I think I get why the device isn't showing up. When I initially plug it in (no battery), it appears under Other Devices but then the list refreshes and it disappears. Anything I can do?
Click to expand...
Click to collapse
read this http://forum.xda-developers.com/showpost.php?p=44578108&postcount=34
and use this http://forum.xda-developers.com/showthread.php?t=2292828&highlight=fastboot
kuma82 said:
read this http://forum.xda-developers.com/showpost.php?p=44578108&postcount=34
and use this http://forum.xda-developers.com/showthread.php?t=2292828&highlight=fastboot
Click to expand...
Click to collapse
shinobisoft said:
Yep. Hurry up and right click on it before it disappears and select "Update Driver". You need to manually point Device Manager to the usb_driver folder in the fastboot tools folder. You may have to do that a couple times. If successful, unplug USB from device wait a couple seconds and plug back in. This will reinstall the drivers just in case they didn't take the first time.
Click to expand...
Click to collapse
I got fastboot to work!!! I got the inverted screen and all. Now the problem is that I can't flash the phone . I keep trying a KDZ I downloaded. The supporter tool provided in the zip keeps trying to connect to the phone, the UpTest one loads the new Support Tool and it crashes, and the KDZ UPD tool gets stuck on unpacking KDZ and says no phone found.
whosgt said:
I got fastboot to work!!! I got the inverted screen and all. Now the problem is that I can't flash the phone . I keep trying a KDZ I downloaded. The supporter tool provided in the zip keeps trying to connect to the phone, the UpTest one loads the new Support Tool and it crashes, and the KDZ UPD tool gets stuck on unpacking KDZ and says no phone found.
Click to expand...
Click to collapse
Do you have your antivirus disabled?
Try running in the original administrator
Open an elevated cmd and type the following.
net user administrator /active:yes
Log out of your current account and go into the Administrator account and try using the programs.
Sent from my LGMS769 using XDA Premium 4 mobile app

[Q] LG Optimus P760 crashed while firmware update PLEASE HELP !!!

HI,
I have LG Optimus P760 I did sw upgrade by official app ( LG PC suite ) and this app crashed in the middle of upgrading ad has been determinated by windows. Now is stil on dysplay - S/W Upgrade Please wait while upgrading and that all . Cannot do nothing tur on /off rwmove batery - when I get it back the message is there again ... I do not know IHow I can Repair it . Can you help me please ? THX . phone is not rooted
sorry for mistakes in english I´m czech . Thanks for every advice ( email : [email protected])
Joseph CZ said:
HI,
I have LG Optimus P760 I did sw upgrade by official app ( LG PC suite ) and this app crashed in the middle of upgrading ad has been determinated by windows. Now is stil on dysplay - S/W Upgrade Please wait while upgrading and that all . Cannot do nothing tur on /off rwmove batery - when I get it back the message is there again ... I do not know IHow I can Repair it . Can you help me please ? THX . phone is not rooted
sorry for mistakes in english I´m czech . Thanks for every advice ( email : [email protected])
Click to expand...
Click to collapse
Hi Joseph CZ, you could try the "upgrade recovery" option.
Cheers. Good luck.
Sent from my LG P76020L-EUR-XX unlocked and rooted
BajoPrimate said:
Hi Joseph CZ, you could try the "upgrade recovery" option.
Cheers. Good luck.
Sent from my LG P76020L-EUR-XX unlocked and rooted
Click to expand...
Click to collapse
Can you help me a bit actually I dont know how to do it
Joseph CZ said:
Can you help me a bit actually I dont know how to do it
Click to expand...
Click to collapse
Hi Joseph CZ, here you go:
From cmahendra's guide (FAQ: Frequently Asked Questions) http://forum.xda-developers.com/showthread.php?p=40483954
Download LG Mobile Support Tool and do the following steps:
..1. Remove the battery and the USB cable from phone.
..2. Without the battery, plug the USB cable and connect the PC to the phone with USB cable.
..3. Press and hold (VolumeUp) key and press (Power) key for 2/3 secs. You should see "S/W Upgrade" on the screen after a few seconds.
..4. Re-insert the battery in the phone.
..5. Start LG Mobile Support Tool(B2CAppSetup.exe), let it find the phone (and load drivers) and start the software update.
Click to expand...
Click to collapse
**Navigate to Update/Tools and there select upgrade recovery.
Cheers . Good luck.
Sent from my LG P76020L-EUR-XX unlocked and rooted
Thank you very much It helps me a lot - phone is working properly now :good: now is there only a problem with apps and files I need to get it on SD without rooting device .I had replaced on SD only few apps , but pics, musics and other.... not. I would like to ask do you know some solution of this without rooting ? . Thanks again for very helpful advice
Joseph CZ said:
Thank you very much It helps me a lot - phone is working properly now :good: now is there only a problem with apps and files I need to get it on SD without rooting device .I had replaced on SD only few apps , but pics, musics and other.... not. I would like to ask do you know some solution of this without rooting ? . Thanks again for very helpful advice
Click to expand...
Click to collapse
Hi Joseph CZ, I'm happy to help.
I'm not sure of what you are asking for, do you want to move/copy your files from SD to internal? Can you elaborate it?
Cheers.
Sent from my LG P76020L-EUR-XX unlocked and rooted
I got almost full internal memory and there is a message on screen about low space ... but in phone is SD card 2GB and it almost free , only few apss succesfuly mowed to SD. I need move pictures and photos move in SD too , because I can not get actualizations from google play of installed apps - because not enough space internal ...
Joseph CZ said:
I got almost full internal memory and there is a message on screen about low space ... but in phone is SD card 2GB and it almost free , only few apss succesfuly mowed to SD. I need move pictures and photos move in SD too , because I can not get actualizations from google play of installed apps - because not enough space internal ...
Click to expand...
Click to collapse
Hi Joseph CZ, perhaps you could try with adb via USB (from SDK tools), I'm not sure, though.
I think the easiest way is rooting and moving what you want...
Regards.Good luck.
LGMS769 Metro Pcs
Just recently i tried to install a custom rom on my phone. And tried to install a new firmware. Since im a noob im asking help. I just got this phone and im scared since i have no warranty on it. Ever since it has shut down , and when i turn it on it says security error then turns right off. Since then ive been searching for ways to recover my phone from this brick, and tried using LG update tool but the software would never download and leave me at time elapsed. Im stuck. I dont know what to do?? Can someone please help me unbrick my phone. I would really appreciate that Thanks for reading..
swaggyp said:
Just recently i tried to install a custom rom on my phone. And tried to install a new firmware. Since im a noob im asking help. I just got this phone and im scared since i have no warranty on it. Ever since it has shut down , and when i turn it on it says security error then turns right off. Since then ive been searching for ways to recover my phone from this brick, and tried using LG update tool but the software would never download and leave me at time elapsed. Im stuck. I dont know what to do?? Can someone please help me unbrick my phone. I would really appreciate that Thanks for reading..
Click to expand...
Click to collapse
you can try cmahendra sir's 2 in 1 guide or if you can, go service centre, tell them that a update (0TA) showed, AND THEN this is happening. they will.install software for you. as warranty is over, they might charge (5$ here) for software work. I did a hell lot deep **** then you, kept working 6 hours, but wasn't able to fix the phone,went service centre and now typing via same phone.
Ill try that
devilanuj17 said:
you can try cmahendra sir's 2 in 1 guide or if you can, go service centre, tell them that a update (0TA) showed, AND THEN this is happening. they will.install software for you. as warranty is over, they might charge (5$ here) for software work. I did a hell lot deep **** then you, kept working 6 hours, but wasn't able to fix the phone,went service centre and now typing via same phone.
Click to expand...
Click to collapse
Its been about 4 days since i last used it, and i dont want to tell my mom. Thanks for the reply. Does it matter if its from metropcs?
---------- Post added at 06:01 PM ---------- Previous post was at 05:57 PM ----------
swaggyp said:
Its been about 4 days since i last used it, and i dont want to tell my mom. Thanks for the reply. Does it matter if its from metropcs?
Click to expand...
Click to collapse
Is there a website for service centre?
swaggyp said:
Its been about 4 days since i last used it, and i dont want to tell my mom. Thanks for the reply. Does it matter if its from metropcs?
---------- Post added at 06:01 PM ---------- Previous post was at 05:57 PM ----------
Is there a website for service centre?
Click to expand...
Click to collapse
man service centre, like you have for Nokia, Samsung etc, you can Google LG mobile service centre around your locality,.
doesn't matter it's metro or p778,768,765,760 etc etc etc.
as your warranty is over, you have no fear of them saying warranty void, as ultimately they will charge for the software transaction.
and I know how it feels to see your phone dying on you.
JUST DONT LET THEM KNOW THAT YOU KNOW ABOUT ROOTING /BL/FASTBOOT .act like a dumb and tell them that you were trying to update your software by the wifi (software update OTA) and now this happened.
sweet talks makes way everywhere.
BajoPrimate said:
Hi Joseph CZ, here you go:
From cmahendra's guide (FAQ: Frequently Asked Questions) http://forum.xda-developers.com/showthread.php?p=40483954
**Navigate to Update/Tools and there select upgrade recovery.
Cheers . Good luck.
Sent from my LG P76020L-EUR-XX unlocked and rooted
Click to expand...
Click to collapse
I have this serious problem and after reading a lot...and after trying a lot im still having problem.....
I tried to install a cwm on my p760 (without unlocked BL for my foolness...) and cause to me "security error" on boot....my phone is stuck there....
Tried the new lg tool to upgrade it says that i have the latest version
Tried the offline method (that i already did it in the past succeesfull and i know it, the lg tool says :device not connected but the 3 deces in device manager show correctly
I tried upgrade recovery says nothing to fix
the only mode that accepted from m phone is S/W upgrade....
I also tried to reinstall fastbootboot drivers and
I tried everything.....but nothing please emergency help
Aristodikos1 said:
I have this serious problem and after reading a lot...and after trying a lot im still having problem.....
I tried to install a cwm on my p760 (without unlocked BL for my foolness...) and cause to me "security error" on boot....my phone is stuck there....
Tried the new lg tool to upgrade it says that i have the latest version
Tried the offline method (that i already did it in the past succeesfull and i know it, the lg tool says :device not connected but the 3 deces in device manager show correctly
I tried upgrade recovery says nothing to fix
the only mode that accepted from m phone is S/W upgrade....
I also tried to reinstall fastbootboot drivers and
I tried everything.....but nothing please emergency help
Click to expand...
Click to collapse
I've recovered my p760 three times with the LG Tool and its Upgrade Recovery option.
I don't know why it doesn't work for you.
Cheers. Good luck.
Sent from my LG P76020p-EUR-XX unlocked and rooted
BajoPrimate said:
I've recovered my p760 three times with the LG Tool and its Upgrade Recovery option.
I don't know why it doesn't work for you.
Cheers. Good luck.
Sent from my LG P76020p-EUR-XX unlocked and rooted
Click to expand...
Click to collapse
I feel that someting is going on with my phone.... i can see 3 devices in device manager is that correct? i cannto see device "android phone-ADB phone" can you confirm it?
I can see in device manager onlu com port modem and usb
Hi @Aristodikos1, you have an option for installing the drivers in the LG Tool (up- left corner). If the on line tool sees your L9 that's enough, just follow the steps : Update / Tools / Upgrade recovery.
I'm not on my computer right now.
Cheers. Good luck.
Sent from my LG P76020p-EUR-XX unlocked and rooted
BajoPrimate said:
Hi @Aristodikos1, you have an option for installing the drivers in the LG Tool (up- left corner). If the on line tool sees your L9 that's enough, just follow the steps : Update / Tools / Upgrade recovery.
I'm not on my computer right now.
Cheers. Good luck.
Sent from my LG P76020p-EUR-XX unlocked and rooted
Click to expand...
Click to collapse
Already did that buddy and appretiate for your help all .... that was just a though for me in my previous message but im not able to see any other device even with the yellow mark as connected....
The offline ,ethod crasses when push "upgrade"
after lg mode says no ugrade available and when i push upgrade recovery says "there is not nothing to fix" as a popup window
Aristodikos1 said:
Already did that buddy and appretiate for your help all .... that was just a though for me in my previous message but im not able to see any other device even with the yellow mark as connected....
The offline ,ethod crasses when push "upgrade"
after lg mode says no ugrade available and when i push upgrade recovery says "there is not nothing to fix" as a popup window
Click to expand...
Click to collapse
You should try with the online LG Tool.
Cheers. Good luck.
BajoPrimate said:
You should try with the online LG Tool.
Cheers. Good luck.
Click to expand...
Click to collapse
Already test it mate, when push upgrade recovery says no items to fix
Aristodikos1 said:
Already test it mate, when push upgrade recovery says no items to fix
Click to expand...
Click to collapse
Hi Aristodikos1, you could try it again and again, it should work eventually.
Cheers. Good luck.
Sent from my LG P76020p-EUR-XX unlocked and rooted

Bricked for good?

Hi all, I was in the process of trying to put Android 5.0 on my Verizon G3. I was following this thread:http://forum.xda-developers.com/verizon-lg-g3/general/howto-update-to-stock-lollipop-23a-t3044398. I downgraded to 10b, upgraded to 12b and then the last step, which is when things went wrong is I was upgrading to 23b (5.0) via the Action Launcher method and when the device when to boot back up to install the update it failed.
Im now stuck to where I can not power up the device, I get the LG screen and it says "Secure Boot Error/Certificate Error".. something along those lines. I lost the ability to get into download mode, it tries and then shows the boot error screen before going black.. the notification lights also flash amber and blue. The only thing I can get into is Recovery mode by Volume down + power but I tried every option.. safe mode, wipe cache, factory reset, usb debug mode all give me the boot error screen before going black.
Any suggestions before I trash the device?
I don't know how to get out of that situation, but if you post in the Verizon G3 Q&A section, someone might have some ideas.
Otherwise, I'd go to a Verizon store, tell them that you received am OTA update and left your phone like that.
roirraW "edor" ehT said:
I don't know how to get out of that situation, but if you post in the Verizon G3 Q&A section, someone might have some ideas.
Otherwise, I'd go to a Verizon store, tell them that you received am OTA update and left your phone like that.
Click to expand...
Click to collapse
This is the VZW G3 Q&A no?
I called tech, said I received an update and wasn't sure what happened but the phone wont start now, its going through insurance with the $100 deductible but my concern now is, the tech said if they find it was modded in any way I would be charged $300. The phones not rooted or anything, just a bad file I tried to apply I guess through Action Launcher. But with the notification lights flashing different colors and a boot error message I feel busted lol.
If I can somehow fix the phone I would like to try. I've been in bad situations with other devices and have always found a way out, but this being my first LG device I'm feeling lost and worried its too late.
Cyber Warrior said:
This is the VZW G3 Q&A no?
I called tech, said I received an update and wasn't sure what happened but the phone wont start now, its going through insurance with the $100 deductible but my concern now is, the tech said if they find it was modded in any way I would be charged $300. The phones not rooted or anything, just a bad file I tried to apply I guess through Action Launcher. But with the notification lights flashing different colors and a boot error message I feel busted lol.
If I can somehow fix the phone I would like to try. I've been in bad situations with other devices and have always found a way out, but this being my first LG device I'm feeling lost and worried its too late.
Click to expand...
Click to collapse
Blame Tapatalk. Sorry about that, LOL.
I understand. Don't blame me if I'm wrong, but I doubt if they'll be able to tell. First thing they'll do is put it back to Stock with some advanced tool of their, and I'm sure it'll wipe internal storage where the file was.
roirraW "edor" ehT said:
Blame Tapatalk. Sorry about that, LOL.
I understand. Don't blame me if I'm wrong, but I doubt if they'll be able to tell. First thing they'll do is put it back to Stock with some advanced tool of their, and I'm sure it'll wipe internal storage where the file was.
Click to expand...
Click to collapse
lol. yeah I hope so, at this point I really would like to just fix it though so I dont get stuck paying insurance.
Cyber Warrior said:
lol. yeah I hope so, at this point I really would like to just fix it though so I dont get stuck paying insurance.
Click to expand...
Click to collapse
Maybe when all this rooted stock LG Lollipop news and ROM-making dies down some, bump this thread if noone more knowledgeable comes along and shares some info in the meantime.
Sorry man. Good luck!
Cyber Warrior said:
lol. yeah I hope so, at this point I really would like to just fix it though so I dont get stuck paying insurance.
Click to expand...
Click to collapse
This is for the g2 but I believe it will work. You'll need to run linux or a linux live cd and find the correct files for vs985. Theyre on autoprimes site. If you cant find them reply to this and ill track down the url.
http://forum.xda-developers.com/showthread.php?t=2582142
That should work , I bricked my g2 and was able to fix it using
Fastboot commands, I'm thinking you can use adb commands
And fix your phone. You basically have to push .img files to
The phone through adb. Good luck
Edit, I could always swap mother boards for under two hundred
And just don't even go through your insurance. Check eBay and
Amazon they sell them.
hawkswind1 said:
This is for the g2 but I believe it will work. You'll need to run linux or a linux live cd and find the correct files for vs985. Theyre on autoprimes site. If you cant find them reply to this and ill track down the url.
http://forum.xda-developers.com/showthread.php?t=2582142
Click to expand...
Click to collapse
Yeah I was looking at that last night.. I wouldn't have to be rooted though? I'll see if I can find the files I need. I've never run Linux before but its worth a shot. I was kind of discouraged when I read about a similar G3 user who tried the process with no luck.
Alright I found these.. http://forum.xda-developers.com/verizon-lg-g3/general/reference-stock-img-files-t2966958
Would those do? And what mode would I put the device in? The computer does not recognize the phone..download mode won't work and recovery mode options won't work either. I'm familiar with adb and fastboot but if someone could post the commands I need it would be helpful..in the meantime I'm going to try and see if I can find them myself. Thanks
Cyber Warrior said:
Alright I found these.. http://forum.xda-developers.com/verizon-lg-g3/general/reference-stock-img-files-t2966958
Would those do? And what mode would I put the device in? The computer does not recognize the phone..download mode won't work and recovery mode options won't work either. I'm familiar with adb and fastboot but if someone could post the commands I need it would be helpful..in the meantime I'm going to try and see if I can find them myself. Thanks
Click to expand...
Click to collapse
Does your phone even show as qhsusb_bulk or similar in device manager while in Linux? Make sure you use the img's from the firmware you were installing when you had the problem. I assume 23B. The commands are in the link I posted above but keep in mind they are for the G2. It's likely to DD commands, ie. partition locations are different on the G3, I don't know the correct ones. Maybe some research can dig them up. Doesn't look too bad assuming you can get linux to recognize the phone in some form, which it should and that you're able to verify the location of the partitions for G3. Wish I could be more help. It was a long time ago when I went through this on the G2
Cyber Warrior said:
This is the VZW G3 Q&A no?
I called tech, said I received an update and wasn't sure what happened but the phone wont start now, its going through insurance with the $100 deductible but my concern now is, the tech said if they find it was modded in any way I would be charged $300. The phones not rooted or anything, just a bad file I tried to apply I guess through Action Launcher. But with the notification lights flashing different colors and a boot error message I feel busted lol.
If I can somehow fix the phone I would like to try. I've been in bad situations with other devices and have always found a way out, but this being my first LG device I'm feeling lost and worried its too late.
Click to expand...
Click to collapse
I've never had to do insurance for a bad update.
I have TEC and in those cases where there is absolutely no damage, I get a replacement for free.
YMMV but I wouldn't pay $100.
hawkswind1 said:
This is for the g2 but I believe it will work. You'll need to run linux or a linux live cd and find the correct files for vs985. Theyre on autoprimes site. If you cant find them reply to this and ill track down the url.
http://forum.xda-developers.com/showthread.php?t=2582142
Click to expand...
Click to collapse
Hi I have Linux up and running.. can you help me with what files I need please?
Cyber Warrior said:
Hi I have Linux up and running.. can you help me with what files I need please?
Click to expand...
Click to collapse
It's a bit confusing the way it's written in the guide. I believe you use the 23b files in your case. Reread it to be sure.
The files are here- http://forum.xda-developers.com/verizon-lg-g3/general/reference-stock-img-files-t2966958
More files here if needed http://downloads.codefi.re/autoprime/LG/LG_G3
I'm not even sure my phone is being recognized..at least nothing pops up. I'm not familiar with terminal commands in linux. At this point I'm lost.. I messaged auto prime to see if he could help out. I'm not even sure where to begin converting that g2 guide for use with the g3.
For the hek of it I'm putting the android SDK on Linux just to see if I can get fastboot to recognize the phone.
http://forum.xda-developers.com/lg-g3/general/fix-unbrick-lg-g3-stuck-qualcomm-hs-usb-t2933853 you can try this from Windows if your phone is showing up as Qualcomm in device manager.
dwheimerl said:
http://forum.xda-developers.com/lg-g3/general/fix-unbrick-lg-g3-stuck-qualcomm-hs-usb-t2933853 you can try this from Windows if your phone is showing up as Qualcomm in device manager.
Click to expand...
Click to collapse
IS there a driver to get my phone to be recognized as Qualcomm?? I think i found a way to fix mine but i need the driver
danetbra63 said:
IS there a driver to get my phone to be recognized as Qualcomm?? I think i found a way to fix mine but i need the driver
Click to expand...
Click to collapse
Qualcomm driver is on this page.. 252-253 http://forum.xda-developers.com/showthread.php?t=2582142&page=252
Good luck, I was able to get the phone recognized as qhsusb_bulk, then as qualcomm 9008 but eventually gave up after spending over 2 days researching and trying different methods before i threw in the towel.. I even had help via remote access to my computer with no luck. Check the thread I linked there were a few guys willing to help out.
My replacement G3 actually arrived today.. still cant believe I hard bricked a device.
Cyber Warrior said:
Qualcomm driver is on this page.. 252-253 http://forum.xda-developers.com/showthread.php?t=2582142&page=252
Good luck, I was able to get the phone recognized as qhsusb_bulk, then as qualcomm 9008 but eventually gave up after spending over 2 days researching and trying different methods before i threw in the towel.. I even had help via remote access to my computer with no luck. Check the thread I linked there were a few guys willing to help out.
My replacement G3 actually arrived today.. still cant believe I hard bricked a device.
Click to expand...
Click to collapse
What's the next step after the 9008? i made it that far but idk what to do next.
danetbra63 said:
What's the next step after the 9008? i made it that far but idk what to do next.
Click to expand...
Click to collapse
I'm assuming using the tool to push the img files but I didn't get that far.

Bricked Tmobile lg-k7

Hello Everyone,
I have a questions and hopefully some one can help me out here. My son has bricked my phone and I believe it is a soft brick... could be wrong. However, I need to find away too unbrick it.
I can get into hard reset with out issues. however with everything I do, I can't get into recovery what's so ever. The phone just hangs at the loading screen. I have talked to my son in order to find out what he did and this is exactly what he told me
He installed king root and attempted to replace-kinguser-with-supersu. However when he installed the application, it asked to reboot the phone. Well he rebooted the phone and now it is stuck at the loading screen and wont go any further than that. He also told me that he did not remove kingroot prior too the reboot. Please help! as I need my phone for work.
I am out of options on what too do. I would post the guide he used but I am limited due too the spamming regulations of the board.
Any one have an idea on how to unsoft brick this phone? I am all out of options as the only two options I have are hard boot and download mode.
Lunarman01 said:
Any one have an idea on how to unsoft brick this phone? I am all out of options as the only two options I have are hard boot and download mode.
Click to expand...
Click to collapse
According to the good people here on this thread http://forum.xda-developers.com/general/general/qa-metro-pcs-lg-k7-lgms330-t3331678 there is only a paid solution at the moment.
http://lg-firmware-rom.com/download...330-dll-for-lg-up-unbrick-lg-k330-with-lg-up/
if it is a lg k7 k330 (tmo) i followed this guide http://www.repairshopusa.com/phone/lg-k7-k330-unbrick-method/
Thank you for the information. However the lgup application does not recognize my phone. Indicates that the model is "Unknown"
Guess i am out of luck lol
Not uncommon. Sometimes you need to unplug and replug the device back in or close and reopen the program.
Thank you for the information. Does the USB debugging option need to be enabled because if it does, I don't think it is as the my computer does not recognize my device at all. Under computer, it shows as k7. However when I got into the device manager it indicated "LGE Android MTP device".
No. USB Debugging only works while booted into the system or recovery. You must be in Download Mode for the LG Up tool.
At this time, I am really frustrated as nothing is currently working at this time. Possibly because the phone just went under a hard reset. I have changed the port too 41 and ran the flash tool and that was not able too pick up my phone either. Also, I can't seem to get the lgup to work correctly as it's still not working correctly.
I have uninstalled the applications belonging too lg, rebooted and then reinstalled them and I still get the same thing. I have attached screen shots below. lgup does indicate the firmware I need, however I can't get too it lol
Message me I can fix your phone
Sent from my LG-K330 using XDA-Developers mobile app
Lunarman01 said:
At this time, I am really frustrated as nothing is currently working at this time. Possibly because the phone just went under a hard reset. I have changed the port too 41 and ran the flash tool and that was not able too pick up my phone either. Also, I can't seem to get the lgup to work correctly as it's still not working correctly.
I have uninstalled the applications belonging too lg, rebooted and then reinstalled them and I still get the same thing. I have attached screen shots below. lgup does indicate the firmware I need, however I can't get too it lol
Click to expand...
Click to collapse
If I remember right, you have to make it search for *.kdz otherwise it's looking for .tot files, which is why it's probably not seeing the firmware you need.
es0tericcha0s said:
If I remember right, you have to make it search for *.kdz otherwise it's looking for .tot files, which is why it's probably not seeing the firmware you need.
Click to expand...
Click to collapse
Yes you are correct. However the file that I have downloaded from the link below doesn't actually provide you with a kdz file. The file provided you the files that have been extracted from the kdz file, which are the (LGK330.dz) file
Ah, weird. Never worked on an LG that didn't use .tot, .kdz, or .bin files. I guess just search for *.dz and it should load according to the link the other guy put up.
peteypete206 said:
Message me I can fix your phone
Sent from my LG-K330 using XDA-Developers mobile app
Click to expand...
Click to collapse
Thank you peteypete206. You have really save my phone. This issue has been resolved.
Lunarman01 said:
Thank you peteypete206. You have really save my phone. This issue has been resolved.
Click to expand...
Click to collapse
i'm having same problem in device manager , LGE android mtp device (yellow triangle with exclamation) & LGUP says device unknown.
The phone is able to go in download mode. any help will be appreciated.
I have a hard bricked k7 (k330) CHIPSET MSM8909 qdload 9008 with no partition, the solution I found here was for LG G2 & G3 because the diag program has those chipsets, please I need help with this
peteypete206 said:
Message me I can fix your phone
Click to expand...
Click to collapse
How's it going man, I need your help I have a ms330 stuck in 9008 mode with an unlocked bootloader. Everything I've tried has failed and I'm stuck. I only owned this phone for 6hrs before I screwed it up any help will be appreciated!!

[H820] Never get any update

Hi all.
i just bought at&t unlocked G5 (H820), and it seems i have a problem about "software update".
When i check Android security patch level, its still on "2016-03-01" (Build number: MMB29M, H82010c). Its very outdate, and i cant get any update. already check via software update (OTA), its says i'm on the latest software. I try use LG Bridge, still the same - i dont get any update and i get error "cant find software" or something like that (i dont remember the exact word).
Please, can you guys help me. Is there another way to get Software update?
I dont even have app drawer :crying:
fyi: I already search firmware for H820, but still no luck.
Thanks.
I have a similar problem with my phone, OTA does not work for me.
Download the latest version of LG Bridge and connect your phone, go to Software Update tab and search for update
Thats the only way I got updates and im updating to Nougat with my H860N right now.
Nirkon said:
I have a similar problem with my phone, OTA does not work for me.
Download the latest version of LG Bridge and connect your phone, go to Software Update tab and search for update
Thats the only way I got updates and im updating to Nougat with my H860N right now.
Click to expand...
Click to collapse
Already tried sir. Still no luck.
Everytime i click "Search for update", i always get this error
"Cannot check the software version Try Again". I dont have any problem with USB driver, my phone connect perfectly with LG Bridge and i have the latest version of LG Bridge. I tried to click "Update error recovery" and i get this error message "cannot check phone information".
any idea?
Hmm, I would suggest perhaps try it on another PC (also looks like there are troubles with LGUP+ Macs if you are on one)
Nirkon said:
Hmm, I would suggest perhaps try it on another PC (also looks like there are troubles with LGUP+ Macs if you are on one)
Click to expand...
Click to collapse
I'm on windows sir.
Yeah, maybe i will try it on another PC (even though i dont have any problem when using LG Bridge with G4).
btw, this is my first time buying unlocked phone. i dont know that i need at&t simcard just to get an OTA update.
I think im screwed. haha.
This is also happening to me. Since I've got my phone back from warranty I don't recieve any OTA updates (even though before everything was fine) and LG Bridge is displaying the same error as yours. In my case the reason I think it is because the motherboard was replaced. My phone is an UK model but the new motherboard is made for Europe (my IMEI was changed after this replacement). Maybe something similar happened to your phone. If you can find any solution to this please post it because I'm also interested in resolving this.

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