Galaxy s7 black screen, unresponsive to anything. - Android Q&A, Help & Troubleshooting

This isn't the first time this has happened. It seems to always happen when I plug the phone in to be charged. Most of the time I can get it back on with a hard reset using the lock key and volume down key. This has happened once before where I had to plug it into a computer, I did it this time and still, nothing.
Last night I plugged it in, it still had about 40% of a charge, I know It could have lasted the night without charging so I know that even if it didn't charge, there'd still be enough juice to turn it on now. Anyway, after a few minutes on the charge, I went to check it and screen wouldn't turn on, the red charging LED was on indicating it was plugged in... I unplugged it and started to do the force reset to get it back on. LED went off the moment I unplugged it and since then it's been like a dead fish.
I've plugged it into my computer, hard reset with every combo I can think of. Took the sim card and SD cards out, tried to reset again. My computer makes its typical noise when things are plugged into it, so it see's that it's there but nothing is happening.
It could be a hardware issue maybe? I hardly ever drop the phone but maybe a piece of hardware finally gave up inside?
Personally. I think technology should work flawlessly. I hate tech and I'm about ready to take a hammer to this thing. Any other possible ideas?

Related

Atrix Wont Turn On

So I'm having a really strange problem, and it seems like the phone is completely dead. This may be unrelated, but about 5 or so days ago, my camera stopped working, and in the week before the failure, it would make a clicking noise whenever I used it. Last night however, I woke up to my phone rebooting itself over and over. I didn't know what the problem was, and didn't want to deal with it, so I pulled the battery out (not while it was booting). This morning, when I woke up I could not get the phone to turn back on. I tried two different batteries, tried each alone, and each plugged in to AC as well. No response from the power button at all, nothing on the screen, no green LED flash, nothing. Heres the odd part: If I take the battery out, and plug it in to my PC, the green LED turns on, yet, the power button still does nothing.
N4villu5 said:
So I'm having a really strange problem, and it seems like the phone is completely dead. This may be unrelated, but about 5 or so days ago, my camera stopped working, and in the week before the failure, it would make a clicking noise whenever I used it. Last night however, I woke up to my phone rebooting itself over and over. I didn't know what the problem was, and didn't want to deal with it, so I pulled the battery out (not while it was booting). This morning, when I woke up I could not get the phone to turn back on. I tried two different batteries, tried each alone, and each plugged in to AC as well. No response from the power button at all, nothing on the screen, no green LED flash, nothing. Heres the odd part: If I take the battery out, and plug it in to my PC, the green LED turns on, yet, the power button still does nothing.
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same thing with my phone.. been looking for answers.. but nothing... did you find solution for this??

HELP! Prime won't start up.

So I took the prime of its box, plugged it into the wall and tried turning it on. When I did, the Android battery indicator screen showed up. The battery was in the red, about a quarter the way up. I've since called Asus about the issue, and they told me to charge it for about an hour. I've done that, and still it doesn't work. It still boots into the same screen. It won't even go into recovery if I hold volume- and power for 10 seconds, just back to the battery screen. I feel like maybe I'M doing something wrong here. Any ideas, guys?
gb_ballz said:
So I took the prime of its box, plugged it into the wall and tried turning it on. When I did, the Android battery indicator screen showed up. The battery was in the red, about a quarter the way up. I've since called Asus about the issue, and they told me to charge it for about an hour. I've done that, and still it doesn't work. It still boots into the same screen. It won't even go into recovery if I hold volume- and power for 10 seconds, just back to the battery screen. I feel like maybe I'M doing something wrong here. Any ideas, guys?
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Click to collapse
it's gotta charge. mine did that too and i was freaking out. apparently not all tablets are charged. It took about 10 minutes to finally get it to boot up.
If you charge it and it still doesnt...then it might be time to ..worry
I'm only worried because it's been charging for an hour and still just goes to the battery screen, shutting off immediately after. I'll let it charge for a few hours and if it still doesn't work I'll just have to call Asus.
Whoa sorry to hear this.When i plugged mine in it started booting up & went to the home screen.It had 21% battery left on it.So i shut it down & letting it charge the full 8 hours that's recommended before even using the device.I hope yours works.
Make sure the charging light is on
where's the charging light?
its built into the power on button. a tiny little orange led
It's not coming on. When I plug the tablet in, it recognizes that it's plugged in and vibrates, tries to turn onamd fails.
Make sure it is plugged in all the way in the tablet.. and then wait a bit. you must use the wall charger.
It has been plugged all the way into the tablet with the wall charger :-/
Dang! Sorry to hear this. if it doesn't come on within the hour id say just exchange it. it might bea faculty unit. it should have enough juice to boot up by now considering if you charging it properly. Good luck. wish it was working for you because this is a great device.
I am having the same problem too when I first plugged it in the battery indicator screen came on real fast and turned off the orange charging light came on and turned off.I tried plugging into the computer it does nothing diffrent.I think it might bricked.
okay. i just got my primetoday, same deal. it doesn't start, tried to reset, etc. i finally charged it for a while, after a while, it finally boots. at that point it was at the 15% battery life mark.
seems a bit odd.... i would wait and see.. if its game stop they would of had games installed on it.
I just got mine today...woot!!! But the issue that u have happened to me also what it happened was a faulty charger
Sent from my SPH-D710 using xda premium
I tested the charger on my phone and it worked. I plugged into the tablet and pressed the power button the led came on and blinked and turned off quickly.I think the battery needs a good charge.
I had to charge mine until the battery indicator was green before it would turn on. Said in the manual to fully charge before using for the first time... so maybe it doesn't let you start up until charged?
Well after 3 hours of charging it finaly started up but the battery level was low 3% showing that tells me the battery had no charge in it.Well I am happy that it is working and hopefully no other problems show up.
Good to hear
Same exact thing happened to me, lol. Mine arrived with zero charge and I just let it sit for about an hour plugged in and all was well.
Sent from my Galaxy Nexus using xda premium

[Q] Rezound Bricked?

My Rezound is broken
I unlocked and de-sensed it, but that was when the unlock first came out and it's been working fine since, so I don't thing that's the problem.
The phone won't come on, and when I plug it in the charge light doesn't even come on. If I leave it plugged in, then take the battery out and put it back in the charge light comes on for a few seconds, then turns off.
I was at a new years party the night before and I may have laid down on top of it while it was in my pocket, but the water sensors are fine, and I don't remember it ever getting wet.
I notice there are a lot of connections between the phone and the back cover. Is it possible that something could be bent and these connections aren't being made, so the phone refuses to do anything? I tried putting wires across them where they would normally be connected, but it didn't seem to help.
So what do you guys think? Is there something else I can try? I guess if it's totally broken then they can't tell that it's unlocked, so I could try getting a replacement :/
First off, I wouldn't have put any wire across any of the antenna leads like that. Second, if the phone is not coming on with the cover off then you may have another problem. The phone should turn on without the cover. You just wouldn't have signal.
My opinion, try another batter if you know anyone who has one. Or maybe go to your VZW store and see if they will let you use one of theirs. If the battery/phone is too hot the LED will blink orange, once it is cool enough, or full enough to turn on/charge again it will become solid. The fact you get an indication when there is no battery leads me to believe there may be a problem with the battery itself.
with the phone off, pull the battery for several minutes. Then put it back in and plug it in to the charger. Do not try and turn the phone on. If the charge light comes on and stays on, just let it charge for a few hours until it turns green.
I've read of rezounds dying from the battery going completely out. Screws it up somehow. Verizon also has thunderbolt external chargers for 5 bucks. You could use that to charge the battery (it fits), then try and turn it on. If it still won't turn on after charging, put the battery in and try and boot into the bootloader menu (power on and vol down at the same time), from there you can restore your nandroid or flash another ROM if it will boot to it.
I tried leaving the battery out for a few minutes, and then for the rest of the day. No dice in either case. I'll try to get an external charger tomorrow :/
Thanks for the ideas, I'll let you know how it goes.
Mine died overnight. Same symptoms, charging light for a few seconds then nothing. I plugged it in, let it sit for a while (didn't time it, but not more than 15 minutes). Unplugged it, then: held power, volume up and volume down all at the same time. It booted up, as soon as the screen came on, I plugged it back into the charger. Running fine now. Hope this helps someone else.
Went to Verizon today. I bought another battery and ordered an external charger. Swapped in the new battery and the phone started right up
Now I just hope I didn't screw anything up messing with the antenna contacts :/
ministroni said:
Went to Verizon today. I bought another battery and ordered an external charger. Swapped in the new battery and the phone started right up
Now I just hope I didn't screw anything up messing with the antenna contacts :/
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Click to collapse
After getting the new battery, does the orange LED come on while charging the phone when powered off? I replaced my battery after having the same problem and now the orange light does not stay on while the phone is charging when it is powered off. I guess it's no big deal, but it bothers me.
flie4wtguy said:
After getting the new battery, does the orange LED come on while charging the phone when powered off? I replaced my battery after having the same problem and now the orange light does not stay on while the phone is charging when it is powered off. I guess it's no big deal, but it bothers me.
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Click to collapse
Yeah, it still works just fine. I turned it off just now and then plugged it in to check and the charging light came on immediately.
Maybe the battery is faulty or you got a thunderbolt battery by mistake and the phone is confused? Otherwise I have no clue why that would happen :/
I have them same problem. My phone is completely dead, won't turn on and a orange light comes on for 3 seconds and goes away and nothing happens. What do I need to do?
Sounds like your battery died. Pull the battery and let it sit for a few, then try to boot it back up and plug it in immediately.
I was reading a thread about this last night on RootzWiki. Dude did a lot of testing, came to find out it was ClockWorkMOD keeping a completely dead battery from charging at all. Is that the recovery you have? If so, I would put AmonRa on, try that.
Agreed, almost definitely a dead battery. You can try this:
1) Take out the battery and put it back in
2) Hold down power and volume down to enter the bootloader
3) Immediately plug the phone in and leave it there for 10 minutes or so
4) Reboot the phone now that you have enough power to make it through booting
This should work as long as your battery is completely dead.
My suggestion for the future though is to buy an external charger and a second battery. That's what I did, and now any time I accidentally let my battery die I just swap it out and I'm good to go at 100% while the other one recharges. Also an external charger is the easiest way to fix this if your battery is too dead for the above method.
ministroni said:
Went to Verizon today. I bought another battery and ordered an external charger. Swapped in the new battery and the phone started right up
Now I just hope I didn't screw anything up messing with the antenna contacts :/
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Click to collapse
Also, remember that if you are using Clockwork Recovery for some reason that makes the phone not charge when its powered down. I had the similar issue where i couldnt get it to charge or come on at all, i put in a battery from my TBolt and it turned right on, switched Recovery to Amon Ra (Blue one, not the Red one) and from there it charged no problem!
worked...
slim6596 said:
Mine died overnight. Same symptoms, charging light for a few seconds then nothing. I plugged it in, let it sit for a while (didn't time it, but not more than 15 minutes). Unplugged it, then: held power, volume up and volume down all at the same time. It booted up, as soon as the screen came on, I plugged it back into the charger. Running fine now. Hope this helps someone else.
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Click to collapse
this worked for me! thank you!! also to come to think of it, the problem happened after installing clockworkmod recovery. so there certainly seems to be a connection
slim6596 said:
Mine died overnight. Same symptoms, charging light for a few seconds then nothing. I plugged it in, let it sit for a while (didn't time it, but not more than 15 minutes). Unplugged it, then: held power, volume up and volume down all at the same time. It booted up, as soon as the screen came on, I plugged it back into the charger. Running fine now. Hope this helps someone else.
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This absolutely helped me! I'm really liking this Rezound I picked up but the damn thing is also just very temperamental in general. Still a fantastic underrated device overall though.
My wifes d2g did that once. I ended up taking an old charger, stripping the ends off and taping it to the contacts on the battery for 30 minutes. It charged it up and after that it would charge thru the phone again. A lot cheaper than a new battery.
Sent from my ADR6425LVW using xda app-developers app

[Q] Rezound wont charge a dead battery

So the past two nights iv let my rezound battery go dead. The problem is it wont charge a dead battery. It charges if there is some battery and its on but when it is dead it is dead. The fix was I had to put the rezound battery in my tbolt to get a little bit of juice.
Any ideas or similar problems? I am unlocked with the htc unlock tool and running nils business sense?
Could it be a rom bug?
Don't let your battery die. It's bad for it anyway.
Sent from the Rez Beast
Once the battery is dead what does the LED on the phone do? If it blinks for a while it is either too hot or too dead to turn on, but it can still charge eventually. If the LED is not coming on at all I would pull the battery out and connect the charger with no battery and see if the LED comes on. If still no luck, get a new charger.
Blinks then Charges
I had the battery die on me once (on a prior battery and prior rezound). The phone will blink orange for a WHILE (I tried 3 different chargers not knowing what it was), but eventually started to charging. I think patience is needed. If, after 15 minutes, you still aren't charging, then that's something (but longer if the phone was also hot).
If I hit he power button with or without the battery in the led will light for a short time. I had it plugged in all night and no charge. I used two different plugs.
As for not letting it die. I know its not ideal but I couldn't help it.
jdmba said:
I had the battery die on me once (on a prior battery and prior rezound). The phone will blink orange for a WHILE (I tried 3 different chargers not knowing what it was), but eventually started to charging. I think patience is needed. If, after 15 minutes, you still aren't charging, then that's something (but longer if the phone was also hot).
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Click to collapse
+1. Same thing here.
KORM via the beast known as the Rezound.
I let my phone die completely once. I freaked out that my phone wasn't charging. I went onto HTC's site and it said that it could take 20 or more for the led to turn on while charging if the phone was completely dead. Just plug it in and be patient. It will charge and the led will eventually turn on.
Sent from my Vigor using xda premium
I had this problem too, and am a little concerned I have a defective phone
So I had this issue happen this weekend. My daughter was using the phone when it died. Couldn't get it restarted. (I am unlocked via HTC, stock ROM with bloat removed. Phone is a week old.)
After messing with it using the factory charger/cable and other chargers/cable combinations I got nothing. Light would only intermittently come on for a second or two then go back off.
I charged it over night with the factory charger/cable. Didn't work the next day. Charged it all day and night with my old charger/cable that I know works. Didn't work.
Tried multiple variations of taking out the Battery/Sim/SD card and using the plug-in chargers & CPU USB variations with no success.
Luckily, I had ordered a new spare battery and it came in the mail before I returned the phone. Plugged it and it started up fine.
But my concern is that my phone is not properly charging. I have also had other similar charging/battery life issues that raise concern.
As far as not letting it die, **** happens and phones die, if this is a reoccurring problem, that in my mind is pretty unacceptable. A phone should charge when its plugged in no matter what. I may end up returning it to see If just got a defective phone/battery.
My phone will turn on then off and im starting to think it has something to do with the battery. But when it started it was in tue yelllow on the status bar, now i have it charging without being turned on and the indicator light is on but hopping mine will fire up soon. This all just happened to me within the last two hours lol, already called verizon to get a replacement but still going down there tomorrow.
Sent from my SCH-I800 using xda premium
DLink888 said:
So I had this issue happen this weekend. My daughter was using the phone when it died. Couldn't get it restarted. (I am unlocked via HTC, stock ROM with bloat removed. Phone is a week old.)
After messing with it using the factory charger/cable and other chargers/cable combinations I got nothing. Light would only intermittently come on for a second or two then go back off.
I charged it over night with the factory charger/cable. Didn't work the next day. Charged it all day and night with my old charger/cable that I know works. Didn't work.
Tried multiple variations of taking out the Battery/Sim/SD card and using the plug-in chargers & CPU USB variations with no success.
Luckily, I had ordered a new spare battery and it came in the mail before I returned the phone. Plugged it and it started up fine.
But my concern is that my phone is not properly charging. I have also had other similar charging/battery life issues that raise concern.
As far as not letting it die, **** happens and phones die, if this is a reoccurring problem, that in my mind is pretty unacceptable. A phone should charge when its plugged in no matter what. I may end up returning it to see If just got a defective phone/battery.
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Click to collapse
As far as not letting it die, **** happens and phones die.
--I agree, but once it gets down to 5%, why not just turn it off knowing the problems people are having so wide spread now.
Under the exact same conditions I have had the same problem with a warm battery reboot. It seems to occur when you are talking on the phone and let it die. Once it dies the phone will not reboot. My wife has the exact same phone. When I put her battery in my phone the phone works fine. My wife’s phone dies every night and she simply plugs it in the wall and it charges no problem. Again the conditions seem to be related to the battery dying while it is hot. If the battery dies while the phone is cool and not used then it seems to reboot no problem. I will go to Verizon tomorrow to look for a fix. I will let you know what happens.
I'm also having this problem but i can return my phone because i unlock it or can i return it ?
Check and see if your battery is 3.7 or 3.8v . I wonder if it is related to the charging issue with the 3.8v battery some people seem to be having.
mjh68 said:
Check and see if your battery is 3.7 or 3.8v . I wonder if it is related to the charging issue with the 3.8v battery some people seem to be having.
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Click to collapse
it's a 3.8v what do you recommend i do ?
I had this happen, and here is what worked:
Unplug charger
remove battery
plug charger in
insert battery (while charger is plugged in)
I got an immediate orange LED and after a little while I was able to run the phone back on.
gsgleason said:
I had this happen, and here is what worked:
Unplug charger
remove battery
plug charger in
insert battery (while charger is plugged in)
I got an immediate orange LED and after a little while I was able to run the phone back on.
Click to expand...
Click to collapse
I had the same issue with my OG Droid. Would kill the battery and it would stay dead, even after a whole night of charging. The above method seemed to work for me.
I make 100% sure mine never goes totally dead after an experience I had with my Droid Charge.
I accidentally let it die completely (I fell asleep when it was almost dead & it ran all night). The next morning it was off, I put in a fully charged battery & it fired right up but started FCing like crazy. Every single thing I clicked on force closed immediately, I had never seen anything like it.
I was running a custom ROM & kernel & had done a nandroid BU the day before. I restored the BU & the phone ran perfectly again, but that scared me enough that I made darn sure it never happened again LOL........
gsgleason said:
I had this happen, and here is what worked:
Unplug charger
remove battery
plug charger in
insert battery (while charger is plugged in)
I got an immediate orange LED and after a little while I was able to run the phone back on.
Click to expand...
Click to collapse
That didn't work for me i just won't let it run down i guess.
Holy ****!!! I think I may have found the fix! I have had the same exact problem as everyone in here. It seems to happen once I root. My Rezound would die completely, then after plugging it in, the light would come on for 5 seconds or less then shut off. I plugged it into my computer and Windows makes the USB Connected sound, so I figured something is happening.
I went into my command prompt and *adb devices*. It showed my device, but says in recovery mode. I then *adb reboot bootloader* and the bastard rebooted into bootloader! From there, I chose "REBOOT" and it fired right back up! Anyone who is having this problem, please try this and let me know if it works for you!
***UPDATE***
It appears when the battery dies all the way and then doesn't charge, the phone is automatically going into recovery mode even though nothing shows on the screen. I had my SIM card out when I tried this the first time, then when putting my SIM back in, it started doing the same thing. But again, it was going directly into recovery mode. This time, I tried a simple *adb reboot* and BAM! I'm back up and running! Again, let me know if this works for you, or if you need help doing this, let me know.
thehomebiscuit said:
Holy ****!!! I think I may have found the fix! I have had the same exact problem as everyone in here. It seems to happen once I root. My Rezound would die completely, then after plugging it in, the light would come on for 5 seconds or less then shut off. I plugged it into my computer and Windows makes the USB Connected sound, so I figured something is happening.
I went into my command prompt and *adb devices*. It showed my device, but says in recovery mode. I then *adb reboot bootloader* and the bastard rebooted into bootloader! From there, I chose "REBOOT" and it fired right back up! Anyone who is having this problem, please try this and let me know if it works for you!
***UPDATE***
It appears when the battery dies all the way and then doesn't charge, the phone is automatically going into recovery mode even though nothing shows on the screen. I had my SIM card out when I tried this the first time, then when putting my SIM back in, it started doing the same thing. But again, it was going directly into recovery mode. This time, I tried a simple *adb reboot* and BAM! I'm back up and running! Again, let me know if this works for you, or if you need help doing this, let me know.
Click to expand...
Click to collapse
Yes... HTC phones never charge "powered off" When you turn it off and then put it on the charger, it is actually entering/booting a special screen off recovery mode during charging.
CWM recovery on the rezound has trouble charging a completely dead battery.
Use Amon RA recovery.

If I can't get phone ON, it's done for?

I woke up today, but my Vibrant didn't. No lights, no noises, only sign of life is that it gets warm while it's plugged to the charger.
I haven't tried downloading anything to it. It was acting perfectly normal yesterday. No water damage whatsoever.
Tried several tricks seen here: button combos, usb connection (my comp. doesn't recognize the dead device, though), and I tried a homemade 300k ohm jig.
Did my phone die in the middle of the night? Thanks
Your battery may have given up the ghost. Maybe a friend has a Vibrant you can swap batteries with for a couple minutes to test with?
I tried a backup new battery I had. Still heats up when plugged in to charge, that's all though.
Was the phone really hot when you woke up initially?
I made the mistake of pulling my battery during an Odin flash and thought my phone was done for. It would not power on, charge, etc. just a blank black screen with no lights.
I tried a few times and eventually I was able to get it into download mode by pulling the battery, pressing both up + down on the volume rocker and the power button with one hand, then plugged in the USB port while replacing the battery. It might take a few tries, but it may work for you. I hope that helps.

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