I'm aggravated by smartlock. It seems that my trusted devices constantly drop off or disappear. I set my bluetooth speaker in the car as a trusted device but inevitably I'll get in the car and after the speaker is connected to my phone, I find that my lock screen is still locked. When I go to smart lock and look under trusted devices, nothing is there. What the *#@*(?? I've done this repeatedly and it never works like it is supposed to. Am I mistaken about what smart lock really does? When connected to a trusted device shouldn't it allow me to skip the lock screen? Even if it doesn't, and I am mistaken about what smartlock does, why are my trusted devices always disappearing from the list and need to be re-listed? Very aggravated..please, somebody got a fix?
LG-V10 TMobile, unrooted, fully updated OS.
Same behavior on a brand new (stock) rooted Samsung Galaxy S8 G950F. Trusted devices disappear. (but bluetooth pairings disappear too, which may be the issue)
Did either of you find solutions to this problem? I'm having the same after a fresh install on my Nexus 6P.
I know this is an old thread but curious if you find out the answer.
I am on a Gakaxy S20 Ultra, Android 10. I have the exact same problem.
Related
This is kind of an obnoxious issue with one of the new Android flagships. Android 5.0 has a "smart lock" feature that unlocks the phone based on your GPS location or if a trusted device is paired. The point of course is that you shouldn't have to unlock the phone when you're paired to your car, or to your Android Wear device, or at home or work, for example. But on the Galaxy S6/edge, it doesn't bypass the fingerprint lock, so when both are enabled you have to unlock twice. Tbqh I'm not sure Samsung's actually going to fix it. Their live chat didn't have much to say on this. I thought I should mention it in case anyone was thinking about enjoying the smart lock features AND using the fingerprint scanner.
Chat InformationPlease wait for a Samsung Agent to respond.
Chat InformationYou are now chatting with 'Valyncia'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Chat InformationYour Issue ID for this chat is LTK1125603597159X
Valyncia: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: Hello Valyncia
Valyncia: Hello.
Valyncia: Please go ahead with your question.
Visitor: When I have fingerprint lock screen security enabled, it works fine
Visitor: but when I also enable smart lock, smart lock does not bypass the fingerprint lock
Visitor: is there a bug # for this issue?
Valyncia: As of now, we have no reported complaints regarding this issue.
Visitor: Thanks, I'd like to report one
Visitor: It's easy to reproduce
Visitor: 1. Enable fingerprint lock
Visitor: 2. Enable smart lock with a trusted device or location
Visitor: 3. either pair the trusted bluetooth device, or be in the trusted location
Visitor: 4. lock screen still requires you to swipe your fingerprint
Visitor: expectation is smart lock would bypass fingerprint lock
Valyncia: Thank you for your valuable feedback, I will certainly make a note of it.
Valyncia: Is there anything else that I can assist you with?
Visitor: Thanks. Could I take a ticket # or report # so I can follow up on this issue?
Valyncia: Unfortunately, we do not have an option to create tickets for this issue.
Visitor: Is there another department that would be able to open a ticket to get this actually fixed?
Valyncia: We will note the issues and follow up it with our higher deparment.
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It works fine for me with the head unit in my car and the headset in my motorcycle helmet. I do wish it would bypass the lock screen completely. I still have to swipe up to get to the home screen.
cpshoemake said:
It works fine for me with the head unit in my car and the headset in my motorcycle helmet. I do wish it would bypass the lock screen completely. I still have to swipe up to get to the home screen.
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If you have to swipe, it's not working. What you are describing, is smart unlock not working. Try it on a Nexus 6 and see m8
ThugEsquire said:
If you have to swipe, it's not working. What you are describing, is smart unlock not working. Try it on a Nexus 6 and see m8
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Well it half works then, because it does bypass the fingerprint lock.
I had this same problem. When connected in my car it has a swipe up, then it asks for a fingerprint (which is super hard to do in the timeout time). Outside my car it is simply fingerprint. Same thing with my headphones. Just happened right now. Fingerprint unlocks. Connect headphones: asks for swipe up... stalls... then goes black before i can use finger. Wake back up fingerprint unlocks. Lame. This would be a completely awesome feature if it worked.
marclais said:
I had this same problem. When connected in my car it has a swipe up, then it asks for a fingerprint (which is super hard to do in the timeout time). Outside my car it is simply fingerprint. Same thing with my headphones. Just happened right now. Fingerprint unlocks. Connect headphones: asks for swipe up... stalls... then goes black before i can use finger. Wake back up fingerprint unlocks. Lame. This would be a completely awesome feature if it worked.
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Works for me; when connected to my Moto 360 it bypasses the fingerprint unlock. A normal screen swipe unlocks the device.
had the same problem. I had to disable smart lock
Is there a forum that Samsung watches for these issues? Talking on XDA won't do us any good. We need to post it on a samsung board in order for them to take notice.
Same thing is happening to me - when connected my car it has swipe to unlock THEN it asks for a fingerprint... really rather irritating...
This is not a problem on my edge I added my gear to trusted devices and it successfully bypasses the fingerprint security.
Is it carrier dependent? On my T-Mobile Edge with the 5.0.2 update that happened out of the box (end of March), I have both fingerprint unlock and smart unlock and when my Zenwatch is in range I don't have to use fingerprint - I do still have to swipe, though.
On my 2013 moto x, once i have unlocked the phone while connected to a trusted device, I am always brought to home screen or open app rather then having to swipe. I feel this is the way it should be for all phones. (I thought that it was TBH)
flarbear said:
Is it carrier dependent? On my T-Mobile Edge with the 5.0.2 update that happened out of the box (end of March), I have both fingerprint unlock and smart unlock and when my Zenwatch is in range I don't have to use fingerprint - I do still have to swipe, though.
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I also have the T-Mobile Edge and I have the problem. You're the second person to say that an Android Wear device bypasses the fingerprint lock. Try unpairing the Zenwatch and use your car or a trusted location and let me know what you find.
In any case, you shouldn't have to swipe when using smart lock. Just use a Nexus 6 and you'll see how it's really supposed to work. With smart lock enabled, simply waking the phone brings you to the launcher, no unlock required.
ThugEsquire said:
In any case, you shouldn't have to swipe when using smart lock. Just use a Nexus 6 and you'll see how it's really supposed to work. With smart lock enabled, simply waking the phone brings you to the launcher, no unlock required.
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I had a Nexus 6 before I got my S6 Edge. Smart Lock (location) did not bring me directly to the home screen, I still had to slide to unlock. Bypassed the PIN code, though. I was on 5.1.0.
Smart Lock isn't working for me, either. I trued setting it up using Location. Haven't tried trusted devices. T-Mobile S6 Edge with the latest OTA.
For me, the smart unlock works when it's connected to my car's bluetooth but it doesn't work for the location.
It is annoying.
Smart lock is not working for me either. The feature itself is grayed out in the Settings. When I paired my 360, it asked if I wanted to add it as a trusted device. I did that but it still keeps asking for fingerprint as if there are no trusted devices.
Mine is T-Mobile S6.
smart lock not working for me either - the setting is configurable but neither location or bluetooth liberate me from having to use the fingerprint unlock even though they are setup properly and smart lock is a trusted agent... bummer
***EDIT: found solution at this link http://forum.xda-developers.com/verizon-galaxy-s6/help/fingerprint-lockscreen-t3078647 - added a new trusted place called Home1 and when the map came up to set location i moved the pin slight away from my house and then back again and when it used a GPS latitude/longitude location instead of an address, i was able to get it working for location...
I got it working with that method as well.
Sent from my SM-G925F using Tapatalk
Not working for me too. Have to swipe and use fingerprint to unlock with trusted JBL Headphones
With ANY phone, the first time you must fingerprint unlock it while connected to the trusted device. After that it should let you in without a problem. My problem is that it requires you to swipe up to actually get into the home screen or app. This is not the way it *should* work.
recently I have not been able to remotely lock my gS....when I first started using it to completely lock my hear i got an error message stating that it could not lock remotely when both devices were connected via "bluetooth", so the way I would lock it completely was to turn the Bluetooth off on my "Note Edge" and that worked......now it has stopped working and I think it was due to the newest update that came out recently.....something definitely isn't right because that is a feature that is definitely needed.....I actually used it because the lock screen with the pin only works when it notices the watch isn't on your wrist.....but if someone else has it on, it doesnt always lock.....
anyone else having this issue or has any ideas of what I may be wrong
THANKS!!
Hi,
I have an S9+ with Rogers in Canada, which was recently upgraded to Android pie. Ever Since I have not been able to use Google assistant when the phone is in sleep mode. Prior to the update, I was able to say "OK Google: set the timer for xxx minutes", when the phone was in sleep mode. But now it doesn't work anymore, other than vibrating. It still works on other screens, just not when the phone is asleep.
I called Samsung but they were useless telling me that I need to press the home button and that it has always been so and that nothing changed with Android Pie but that is BS.
Can other Pie users please verify, that OK Google works on your phone when it is in sleep mode and if anyone else has the same issue as I and if you have a solution.
Thanks,
Roli
Sleep mode? as in while screen is off? or another mode?
skygear said:
Sleep mode? as in while screen is off? or another mode?
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Yes. When the screen is locked.
My phone was like that at one point, I am on Pie now and I had to go into the settings and make sure it was set to work even when the screen was off. Took a minute to find, have you checked there?
Settings/Google/Search, Assistant and Voice/Voice/Voice Match
I have. The phone vibrates when the screen is off and I say "OK Google" but is the screen remains black until I press the home button.
I'm thinking now that perhaps it has something to do with security and not with Google Assistant. I'm going to check my security settings. Maybe there's something there.
Come to think of it, I've had that happen before, not now but some time ago. I never sound effects, never really tried, somehow it just seemed to resolve itself after a while I guess. Good luck and keep us posted, you might be right in that it has to do with some security setting or something.
This? Access with voice match?
There is also that one underneath that says 'unlock with voice match', for use if you have a screen lock set up I guess. Did you try that one as well?
YrrchSebor said:
There is also that one underneath that says 'unlock with voice match', for use if you have a screen lock set up I guess. Did you try that one as well?
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I’m sure that’s the option the OP needs to use.
I think it's a common problem with Google assistant and potentially the same as the 'voice unlock paused' issue, I've seen people complaining about both on pixel forums as well as on here (if Google can't get it right with their own phone what hope do we have!!). There were a few steps around deleting the voice model and resetting the smart lock agent (see screenshot). I did this and retrained the voice model in absolute silence which seemed to work for a bit but has since stopped. Annoyingly it doesn't seem to take into account when I'm at home and the phone is unlocked with smart lock!
xc rider said:
I’m sure that’s the option the OP needs to use.
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OK. Here is my screenshot of the settings that I have on my phone. Access and Unlock with Voice Match are turned on.
Let me reiterate. The phone is reacting to "OK Google" on every screen so the voice match is working.
The problem is that when when I am on the lock screen and I say "OK Google" the phone vibrates, acknowledging that it heard the prompt but it does nothing until I press the home button or power button.
Have a look at this video. (I distorted for privacy reasons the audio because my phone and tablet were reacting when I was playing back the video):
https://youtu.be/fO3nsJ215eo
I have the S9+ on Rogers and thankfully, this feature continues to work flawlessly after the upgrade as I use it often in my daily work..It actually seems to be more responsive after the update.
It can be very frustrating when the feature randomly stops working but it is usually due to an update on Google's end that causes it as I can usually fix it by going through the voice setup steps after an update..
In extreme situations you may want to uninstall and then reinstall the Google app..
Had the same problem myself and fixed it, just go to app info for Google and clear the cache and clear data, worked a treat for me
Roli001 said:
Hi,
I have an S9+ with Rogers in Canada, which was recently upgraded to Android pie. Ever Since I have not been able to use Google assistant when the phone is in sleep mode. Prior to the update, I was able to say "OK Google: set the timer for xxx minutes", when the phone was in sleep mode. But now it doesn't work anymore, other than vibrating. It still works on other screens, just not when the phone is asleep.
I called Samsung but they were useless telling me that I need to press the home button and that it has always been so and that nothing changed with Android Pie but that is BS.
Can other Pie users please verify, that OK Google works on your phone when it is in sleep mode and if anyone else has the same issue as I and if you have a solution.
Thanks,
Roli
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Click to collapse
I'm on an S9+ with Bell in Canada and I can still unlock my device with voice when it's sleeping even though it gave me a notice that I would no longer be able to.
For some reason I've lost the ability to voice control any of my smart devices through Google Home. Seems like a related but different problem.
That, the lack of pro video mode and the brutal battery life have really turned Pie into a nightmare for me..
Hope they release fixes for these issues or I'll have to look at flashing..
Hey there, Loving the Poco so far, except two issues that I would really like to see resolved:
1: I would like to be able to pair my Samsung Gear S3 to the phone. So far I have searched out all sorts of side loaders and custom APK's but I have not been able to get this to work. Has anyone found a solution specific to the Pcocophone running Lineage OS/ PIE?
2: With the phone connected to my vehicle (Kona) it constantly errors out with the message on the Display "Phone has been disconnected". When this happens the audio through the phone continues, and the Google maps is still running (still receiving voice commands), however it boots to the main screen. When clicking Android auto again sometimes it opens like normal, however other times the screens show normally, however the bottom row of navigation buttons is missing, and it shortly crashes. Has anyone else come across this issue, and have any resolutions?
Any help would be appreciated!
Alright, so at first, google was working fine. while the phone was locked, screen off and it was in my pocket, I could say "Hey google, start a timer for 5 minutes" and it would confirm and start the timer.
Then I updated... and for a while it was saying "Sorry, I can't do that while the device is locked, go ahead and unlock the device". I followed about a dozen suggestions online and one of the suggestions (I'm still not sure which one) worked.
BUT: There's now this problem of: if the screen is off and I say "hey google, start a timer for 5 minutes": The screen will turn on and show the pattern unlock screen (as if it wants me to put in the pattern). If I leave it alone, the screen eventually turns off and google finally responds with "ok, starting the timer"... but then it never actually starts the timer until I pull the device out and unlock it.
Another strange thing is that it won't use the google assistant voice I selected (I selected a natural-sounding male voice but it still uses this robotic-sounding female voice).
I've been through countless forum posts, suggested fixes, have tried everything from restarting to the phone to clearing cache, uninstalling/reinstalling google assistant, changing security settings and even went as far as to factory reset the entire phone... nothing has worked so far. The problem I think is that all of those are solutions to problems that are SIMILAR to, but not exactly like, this. I'm wondering if anyone else has run into this specific problem and if you have: were you able to fix it? How?
It's just really annoying :/ This used to work so well. I used
PHP:
it for EVERYTHING. Now it doesn't really work at all unless I have my phone out and unlocked
Darn, it IS actually still telling me "actually, I can't do that while the device is locked. To keep going, go ahead and unlock the device". SO yeah... still just doesn't do anything at all if the device is locked. Only way I can get it to work is to uninstall all updates... but then it it reinstall those updates whenever I tell google play to update all. If I want to avoid that I guess I just have to go install updates individually/manually?... :/ This stinks. Just want my google assistant back to how it was working before (aka actually working - while the device is locked).