About 6 weeks ago the biometric scanner on my G5 started working intermittently, then after a week or so of this, it stopped working altogether and then it disappeared from security settings too!
Then next the power button stopped working in the OS, it works fine for turning the phone on, but once on the power button is completely unresponsive!
I'm trying to get LG to replace it but they are dragging their heels, I read something about a dud battery causing the issue possibly?
If anyone can offer some advice that would be awesome, I have already reset the phone back to factory settings and that didn't help.
Cheers!
Tony
Sent from my LG-H850 using Tapatalk
Shadowhunta said:
About 6 weeks ago the biometric scanner on my G5 started working intermittently, then after a week or so of this, it stopped working altogether and then it disappeared from security settings too!
Then next the power button stopped working in the OS, it works fine for turning the phone on, but once on the power button is completely unresponsive!
I'm trying to get LG to replace it but they are dragging their heels, I read something about a dud battery causing the issue possibly?
If anyone can offer some advice that would be awesome, I have already reset the phone back to factory settings and that didn't help.
Cheers!
Tony
Click to expand...
Click to collapse
I never had issues with the fingerprint scanner but I can relate to the power button issue. (E.g. not being able to reboot the phone or turn it off)
What ROM and version are you on?
I had the issues on MM stock.
On Nougat neither Stock nor custom gave me any issues with the power button.
In my case it seems to have been a software issue.
I'm on Nougat, so it's not that
Sent from my LG-H850 using Tapatalk
I am experiencing the same issue. The fingerprint option had disappeared from the phone completely. I tried reset, hard reset the phone. Now the fingerprint option is back, and it won't record any fingerprint at all.
I ordered the part in attempt to replace the power button, aka fingerprint. Hope that should solve the the issue.
wuj15 said:
I am experiencing the same issue. The fingerprint option had disappeared from the phone completely. I tried reset, hard reset the phone. Now the fingerprint option is back, and it won't record any fingerprint at all.
I ordered the part in attempt to replace the power button, aka fingerprint. Hope that should solve the the issue.
Click to expand...
Click to collapse
Same here, LG's warranty repair service has a 14 day turnaround, I do alot of business on my phone, so that's not good enough.
Sent from my LG-H850 using Tapatalk
My powerbutton didn't response either. I opened the phone. Lifted gentley the 10 pins who connects the powerbutton. It works
The same i did with the gps pins (another tread)
What a bad constructed phone.
Hope it helps you
Hi there just wanted to mention my experience from today. I bought a g5 with the power button not working but the fingerprint scanner did. I ordered a part from eBay and replaced it fine.
Then when I put it back together, it wouldn't turn on still. I took it apart about 3 times and tried to redo it until someone online mentioned to clean the gold pins with rubbing alcohol... Well I was getting ready to do that when I looked at the pins on the motherboard that makes contact with the power button part and.... A gold pin was missing. A drop or something must've made it fall out. I barely touched the one next to it and that one fell out. It had a hook that went to the underside of the metal thing and it popped out of my tweezers and I was never able to find the piece after that....
What a dumb design that they made. Those pins should not be there without being attached to the metal that's there.
Interesting I'll try cleaning the contacts first I was thinking it's strange that it's not working as you can still feel the button clicking when you press.
Just taken mine apart and cleaned the contacts with pure alcohol what did strike me was the pitting on the connections for the power button (see attached image) the pitting wasn't present on any of the other contacts in the back of the phone but the good news is it worked and my power button works again I'll update if it stops again anytime soon when I'll probably try ordering a new one as they're about £4 in the UK!
Intermittent button action all day today now not working ordered a new one will keep you updated!
Related
i just recieved my evo 3d today threw ups. and i noticed my power button is hard to press to turn the screen off... anyone else ran into this problem?
The button is built into the battery cover so remove it and place it back on.
Sent from my PG86100 using Tapatalk
make sure your battery door is completely on and snapped in the correct spots.
i have issues where either the power button is way too easy to press or way too hard. hopefully a new case will solve that.
I had a badly dysfunctional power switch with my first 3VO, I have since exchanged it for a new one.
And, no, in my case it was not the battery cover-power switch interface, it was the switch itself. I removed the cover and directly pressed it. Strange thing was, with mine, if I removed and replaced the battery, I could get one or two presses that registered, otherwise nothing -- no wake/sleep, no power off/on.
My wife and I both have Evo 3d's and her power button is way easier to push than mine. I switched the back covers between the phones and the problem followed the cover. I looked at both and the power button on my cover isn't molded correctly where it pushes on the phone. It is shorter so it sits further in the phone and doesn't work quite right. I called HTC and Sprint and there isn't a replacement cover available yet so they are going to switch out the phone.
I had a power button issue, where if I pushed the button, it would come up with the shutdown menu and no option just turn off the screen. Was in the process of going take it back for a replacement and found that when I removed the case to switch the memory card that my one was working as it should. The hardness went away and the option to turn off the screen came back. Strangest thing I seen since it truly seemed like a hardware issue.
i am going to check a few out in store and see if mine is like what you describe. To me its set pretty low and the button doesnt stick out very far.
Mine sticks out pretty far... isn't easy, or hard to press. I guess i got lucky.
Mine is really touchy, when I press it to lock the phone it sometimes goes to the shutdown popup. Sorry this post wasn't more helpful to the op, lol, just sharing.
So I've been playing with my phone for the last couple of days and recently I've been getting random reboots. I thought it was the ROM so I rolled back to a ROM I wasn't getting the issue and experienced the same. I did switch from CWM to TWRP and started getting the problem right around the same time. What happens is the phone goes dark like it's going to reboot, it does it's vibrate to say it's awake and repeats the vibrate roughly once a second until I push the power button a few times or until I pull the battery. I've been able to replicate this by holding the power button down.
Has anyone experienced this issue?
so is your power button broken?
rangercaptain said:
so is your power button broken?
Click to expand...
Click to collapse
it still functions but it feels touchy. it's very easy to activate it. I'm wondering if the hardware switch is loose and out of place. I'm still debating on tearing it down or calling Samsung and getting it replaced, but I'm not sure if I really want a referb or some tech playing with my phone.
A referb word be preferable to a broken power button.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
kinghorsey said:
A referb word be preferable to a broken power button.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Click to expand...
Click to collapse
True, but I generally rebuild my devices myself so I don't know. Does anyone have experience with Samsung warranty return and wait times?
Theoriginalgiga said:
True, but I generally rebuild my devices myself so I don't know. Does anyone have experience with Samsung warranty return and wait times?
Click to expand...
Click to collapse
They just told me not 2 hours ago(Samsung rep) that it would take 6 weeks to get me a replacement s pen...maybe a phone is faster?
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
UnHived Mind said:
They just told me not 2 hours ago(Samsung rep) that it would take 6 weeks to get me a replacement s pen...maybe a phone is faster?
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Click to expand...
Click to collapse
haha I doubt it, I'll call them tomorrow to find out and if it's going to be too long I'll just tear it down and take a look at it. I have been meaning to look at the possibilities of adding an inductive charger to the phone, maybe this is the opportunity.
I'm having exact same problem. power buttong gets stuck if I press it. phone reboots and just vibrates after reboot without going to recovery or samsung logo. I have stopped using power button and enabled wakeup screen on volume button (SlimROM). Also added "Power" to power widgets in notification drawer settings. I try to avoid pressing power as much as possible.
i'm thinking of calling Samsung support or open phone myself to check it out. let me know if you got it fixed by Samsung. how long did it take to get the phone back? did you restore phone to stock rom before sending it? was it covered under warrenty?
Theoriginalgiga said:
So I've been playing with my phone for the last couple of days and recently I've been getting random reboots. I thought it was the ROM so I rolled back to a ROM I wasn't getting the issue and experienced the same. I did switch from CWM to TWRP and started getting the problem right around the same time. What happens is the phone goes dark like it's going to reboot, it does it's vibrate to say it's awake and repeats the vibrate roughly once a second until I push the power button a few times or until I pull the battery. I've been able to replicate this by holding the power button down.
Has anyone experienced this issue?
Click to expand...
Click to collapse
I have an issue similar to this, im thinking my issue is loose connections. what mine does is turn on for a bit and then restart. I've been able to resolve mine by flashing this rom.
http://forum.xda-developers.com/showthread.php?t=2261598
via odin.
I would try taking your phone apart and cleaning the power button with a q-tip and a LITTLE alcohol. if that fails i'd try to flash the rom. Good Luck
attends nimeno
did flashing the rom every fix it op? or did you just go ahead and replace the power button? if the rom did fix it, can someone repost the link? the link is broken.
Again i would try cleaning the power button off first.
to do so:
there should be 9 small phillips screws around the battery -remove those
then the metallic looking rim around the phone has clips that clip the back portion to the rest of the phone. use a finger nail and seperate the grey from the white around the phone, unlatching the clips. remove the back cover and locate the power button(on the left when looking at it from the back. dap the q-tip in a tiny bit of alcohol barely moistening the cotton. apply the q-tip to the button getting a small amount on it and press the button until it clicks smoothly. on the cover you took off you can remove the button it has a little rubber angle on each end holding it in. clean around that also. reassemble and test.
dweeezy said:
I have an issue similar to this, im thinking my issue is loose connections. what mine does is turn on for a bit and then restart. I've been able to resolve mine by flashing this rom.
http://forum.xda-developers.com/showthread.php?t=2261598
via odin.
I would try taking your phone apart and cleaning the power button with a q-tip and a LITTLE alcohol. if that fails i'd try to flash the rom. Good Luck
Click to expand...
Click to collapse
terryxviet said:
did flashing the rom every fix it op? or did you just go ahead and replace the power button? if the rom did fix it, can someone repost the link? the link is broken.
Click to expand...
Click to collapse
Personally I wouldn't ever Odin with this issue, a reboot while flashing a new bootloader potentially boom. My issue was persistent through all roms and even in recovery which lead me to believe it was hardware. What I did to solve the issue was I pulled the case off, battery out and just played with the button for an hour or so. Felt how it clicked and if it was clicking funny. After that it worked fine. By playing with it I don't mean mashing on it, I mean gently and normal clicking, feeling where it caught and didn't. What it felt like to me was some lint under the button which eventually worked it's way out. Hope this helps
Sent from my Transformer Prime TF201 using xda app-developers app
I had this issue of my power button sticking today. I took the phone apart and used some rubbing alcohol on a q-tip to get some on the button and pressed it repeatedly. I did that a few times and used some canned air to dry it out a few times. Put it all back together and button is working like new again.
Theoriginalgiga said:
Personally I wouldn't ever Odin with this issue, a reboot while flashing a new bootloader potentially boom.
Click to expand...
Click to collapse
If its not staying on at all then i agree with you. But if the problem is off and on and you've already tried cleaning the button thats really one of your last resorts. if the phone reboots during a flash you will get a firmware download error and you will have to reflash. may take a few tries but if the phone eventually stays on it'll be fine.
rquiett said:
I had this issue of my power button sticking today. I took the phone apart and used some rubbing alcohol on a q-tip to get some on the button and pressed it repeatedly. I did that a few times and used some canned air to dry it out a few times. Put it all back together and button is working like new again.
Click to expand...
Click to collapse
fantastic to hear!
dweeezy said:
If its not staying on at all then i agree with you. But if the problem is off and on and you've already tried cleaning the button thats really one of your last resorts. if the phone reboots during a flash you will get a firmware download error and you will have to reflash. may take a few tries but if the phone eventually stays on it'll be fine.
Click to expand...
Click to collapse
As I agree with you. Glad we're on the same page with a power issue like that, I'd check via the recovery image to see if it happened there and continue troubleshooting.
Sent from my Transformer Prime TF201 using xda app-developers app
So I've confirmed it is the power switch. Any way to replace it?
dweezy you must have super tough fingernails. I recommend two guitar picks, working them as a pair -- one pixk to separate the bezel from the body, the other to hold the place as you move around the bezel.
Lost
Phone is stuck in a boot loop and this is what I know so far. Phone is on stock ROM, power button is working fine, I can get to recovery and OS and download mode, and while phone was charging I took the battery out and the phone keeps vibrating. I now know it's a hardware problem for me (I think), but I can not pin point where. Any advise would be helpful cause I really love my note and this is just breaking my heart. :crying:
teddy_1da said:
Phone is stuck in a boot loop and this is what I know so far. Phone is on stock ROM, power button is working fine, I can get to recovery and OS and download mode, and while phone was charging I took the battery out and the phone keeps vibrating. I now know it's a hardware problem for me (I think), but I can not pin point where. Any advise would be helpful cause I really love my note and this is just breaking my heart. :crying:
Click to expand...
Click to collapse
When you get into recovery does the phone stay on? If so how long 10 mins? Hours? If it stays on I would assume its software.
Phone stays on forever in those modes, I'm gonna flash a different ROM to see what happens .... so I'm back to say it's a hardware problem. Same exact thing happens with liquid JB, paranadroid, and CM 10...did a clean wipe before installing each one too. Friend pointed me to some sites talking about a battery failure causing phones to do that so I'm gonna order a new one and see what happens...if this fails I have to get a new phone...and continue to work on my baby.
Ok, so my girlfriend dropped her phone and cracked the screen, I ordered a new LCD/Digitizer assembly and everything seemed fine. She then realized that it had a dead line while playing Draw Something. I sent back and just received a new assembly and installed it. Ever since I installed it the screen will occasionally black out and lock up. It takes forever for screen to come back up and seems very random in how long. I try powering off and on to no avail. Once it does come back I get an error log in the notification pull down saying it just rebooted form an unexpected reboot error and I have sent this notification 3 or 4 times.
Things I have tried.
Taking apart and checking all connections as well as cleaning screen on inside and out where proximity sensor goes. I am seriously at a loss, it seems to work for a while on a fresh(actual battery pull) and work fine until it just freezes no button push except power button which shuts off screen and then never comes back except for the captivate buttons on the bottom. I have searched for answers but haven't found anyhing like before.
Thoughts?
Thanks,
Kevin
I know that feel bro.
KKellett said:
Ok, so my girlfriend dropped her phone and cracked the screen, I ordered a new LCD/Digitizer assembly and everything seemed fine. She then realized that it had a dead line while playing Draw Something. I sent back and just received a new assembly and installed it. Ever since I installed it the screen will occasionally black out and lock up. It takes forever for screen to come back up and seems very random in how long. I try powering off and on to no avail. Once it does come back I get an error log in the notification pull down saying it just rebooted form an unexpected reboot error and I have sent this notification 3 or 4 times.
Things I have tried.
Taking apart and checking all connections as well as cleaning screen on inside and out where proximity sensor goes. I am seriously at a loss, it seems to work for a while on a fresh(actual battery pull) and work fine until it just freezes no button push except power button which shuts off screen and then never comes back except for the captivate buttons on the bottom. I have searched for answers but haven't found anyhing like before.
Thoughts?
Thanks,
Kevin
Click to expand...
Click to collapse
I've actually had this exact same problem with my phone. I haven't replaced the screen but ever since the update my phone will do what hers does. It will freeze after a bit of use and I cannot do anything with it but do a simpull and then it will work again for a bit. I haven't been able to fix it. I have done factory resets, had the store reflash the software and yadda yadda yadda. I'm havinh my phone replaced now but it's frustrating not being able to figure out how to fix it when I feel like it should be fixable since it literally didn't even start until minutes after I installed the update.
It sucks.
Everytime I go to use the on/of button for anything, I barely press it and sometimes it doesn't work, other times I quickly press it and it thinks I held it for the menu to come up to reboot or power down. But most of the time... It just reboots on its own if I use the switch. Any way to by pass it? The switch itself I think is just super sensitive, I barely have to even touch it. I've taken phone apart and cleaned around the switch. I'm trying to hold out till the Galaxy S 4 comes out... Hopefully soon!!
Sent from my SGH-I777 using xda app-developers app
Although I can't offer a fix... The galaxy s4 goes for preorder for at&t on the 16th of this month for $250 I believe. And T-Mobile is releasing it for $99 on may 1. I think that is all that is currently known about any galaxy s4 release dates. Hope I kinda helped in any roundabout way.
Galaxy S3 T999 rooted and flashed more than daily.
Brand new off contract nexus 4. 250 dollars. If you can deal with the limited internal sd card space and don't have to have your entire music collection with you at all times like some people here lol.
Free Apps to Help
I have the same issue, can't touch the power button. I smack the button a few times to get it to behave. I have installed the following two free apps so I do not have to touch the power button again.
Auto Screen On.
Button Savior(Root)
I am not allowed to post links to the apps, but they can both be found on Google Play.
You have to have root and you have to read the instructions for each app.:good:
Thanks to everyone, I am rooted and running CM9, so that shouldn't be an issue and I'll check into those apps. Just need to make til I can upgrade to the GS4. Thanks for the dates cuz now I have an idea of how long and I'll go order it that day. If that's the preorder, then when is the release date I wonder?
Sent from my SGH-I777 using xda app-developers app
I tried and am using "auto screen on" works prefect!! Using the proximity sensor instead of on off button. Thanks again guys, always seem to find help on XDA!
Sent from my SGH-I777 using xda app-developers app
I think it's absolutely fascinating how we both seemed to develop the problem at the same time. Could be that many others will soon suffer the same problem. Although I'm definitely going to look into those apps now, I found a temporary fix myself (and it could just be coincidental anyway). I pulled the battery out, pressed my power button repeatedly about 100 times, and now I'm able to use the power button again without it sticking and causing this problem.
The weird part is, that physically, the external button wasn't stuck at all. I could still click the button as many times as I wanted even while "stuck" symptoms appeared on my phone, like the power menu coming up, or a reboot. My guess is that the hardware problem lies somewhere between the physical button and the electronic circuitry within, but I haven't actually stripped down the phone and looked inside. But perhaps jamming the button a hundred times helped decrease the chance of the internal "signal relayer" getting stuck.
I had a similar issue with some keys on my laptop after a little kid played with it and got my keys messed up. Outside button was ok, something beyond that was not (so pressing "s" once would lead to 40 s's appearing on my document). Repeatedly pressing ended up helping out quite a lot.
Nonetheless, this may end up being a very useful thread for others later on.
My GF i777 was having the same issue reported here. I just sent it into mobiletechvideos.com and had the power button on the mother board replaced for 40-50 bucks and it works perfectly now. I would suggest using them if you want to keep your i777 working
bhatbhai said:
I think it's absolutely fascinating how we both seemed to develop the problem at the same time. Could be that many others will soon suffer the same problem. Although I'm definitely going to look into those apps now, I found a temporary fix myself (and it could just be coincidental anyway). I pulled the battery out, pressed my power button repeatedly about 100 times, and now I'm able to use the power button again without it sticking and causing this problem.
The weird part is, that physically, the external button wasn't stuck at all. I could still click the button as many times as I wanted even while "stuck" symptoms appeared on my phone, like the power menu coming up, or a reboot. My guess is that the hardware problem lies somewhere between the physical button and the electronic circuitry within, but I haven't actually stripped down the phone and looked inside. But perhaps jamming the button a hundred times helped decrease the chance of the internal "signal relayer" getting stuck.
I had a similar issue with some keys on my laptop after a little kid played with it and got my keys messed up. Outside button was ok, something beyond that was not (so pressing "s" once would lead to 40 s's appearing on my document). Repeatedly pressing ended up helping out quite a lot.
Nonetheless, this may end up being a very useful thread for others later on.
Click to expand...
Click to collapse
I am having this same problem. I started a different thread a few days ago about power button issues that at the time I attributed to the recent software update. But it was apparently just very coincidental, and after some tinkering I was able to get the button working using similar methods described in this thread already. After I got it working again, I rooted and successfully installed AOKP 4.2.2, but now when I manage to get the power button to send a signal it pulls up the shut down options screen and then restarts about ten seconds after that. I assume it is still the same hardware issue, but since the restarts only began occurring after flashing the custom rom I can't entirely rule out the possibility that it is some how related.
jmeas said:
I am having this same problem. I started a different thread a few days ago about power button issues that at the time I attributed to the recent software update. But it was apparently just very coincidental, and after some tinkering I was able to get the button working using similar methods described in this thread already. After I got it working again, I rooted and successfully installed AOKP 4.2.2, but now when I manage to get the power button to send a signal it pulls up the shut down options screen and then restarts about ten seconds after that. I assume it is still the same hardware issue, but since the restarts only began occurring after flashing the custom rom I can't entirely rule out the possibility that it is some how related.
Click to expand...
Click to collapse
If you flash back to stock and you still have the button problem, then it is almost certainly hardware. Did you do that yet?
I actually just flashed AOKP a few days ago. Instead of using one of the applications above, which either drained my battery (auto screen on) or wasn't entirely convenient (button savior), I've got a different set up.
In rom control, activate "volume rocker to wake." It's not a hundred percent, oddly, but it gets the job done. This will help with screen on.
For screen off and power menu, I added a navbar with the second smallest height (30 dpi?), with the power button on it. Now I permanently have a the ability to turn off my screen, from whatever I'm doing, with just one click. Long pressing it gets you the power menu.
As a side note, I added screenshot to the power menu so I wouldn't have to hold my power button for that either. But no, I haven't tried using the nav bar power button with volume down for screenshot, because I'm an idiot and just thought of that now.
Sent from my Nexus 10 using Tapatalk HD
creepyncrawly said:
If you flash back to stock and you still have the button problem, then it is almost certainly hardware. Did you do that yet?
Click to expand...
Click to collapse
I haven't had the opportunity to do that yet. The restart issues may have begun when I flashed the Siyah 4.3.3 kernel before installing the rom, but I probably won't have the chance to tinker with it until the weekend.
Edit: I have also noticed that I can only reliably use the volume buttons to wake my phone up from sleep when it is plugged in.
Weird, I just started getting this problem today, too. Kinda weird how this all happened to us in the same month
Add me to the list of those whose power button suddenly and mysteriously died. Opened up an email Sunday 4/14, the phone rebooted on its own, and when it restarted the power button no longer worked. My suspicious is it's somehow software/rom related. I'm running Task's AOKP 4.2.2 (4.1.13), for what its worth. If everyone with the issue posts their experience maybe we can figure out what's going on...
Mine started doing the same back in March. Pressing the power button would cause it to reboot and sometimes bring up the power menu, as if I was long pressing it. Then the power button didn't want to work at all, sometimes. I tried everything I could think of, even reverting back to stock, but the problem persisted. Then I finally found that pulling the battery and pressing the power button a few times fixed the problem, for a while anyways. If I don't do it every 2-3 days, it starts happening again. I've actually seen something similar happen with notebooks before. A charge manages to build in the motherboard and the system won't power on. Removing the power supply, pulling the battery, and holding the power button for 30 seconds to allow the charge to dissipate actually fixed the notebooks. That's where I got the idea to do it with my phone. Just wish I didn't have to do it every couple days.
My power button stopped working a couple of days ago and I tried this solution http://forum.xda-developers.com/showthread.php?t=1193057&page=2 post #17. Just take the phone apart, spray the power button with the electrical cleaner, and continuously pushing the button for a while (2 or 3 min). Keep the button wet while pushing it. Let it dry, put the phone back together, and start it back up. You should be able to tell whether it worked because when you put the battery back in it will not immediately start back up.
The button seems very fragile on this device. On my other phones I am in the habit to click the power button to turn off the screen. But has anybody had their button "wear out" and need to be replaced?
Maybe I would be better off to double tap the screen to turn off the screen?
I've had mine for almost 2 years now and always turn the screen on/off via power button ... zero issues here, it still works as it did on day 1
Yeah me neither is working fine for almost 2years
Thanks guys, I was afraid it might be fragile since it jiggles. I just read a forum with people that bought refurb lg g5 and sent it back for rma to the ebay seller because the power button "jiggled around" and they thought the phone must be fooked up and sent it back for a refund
Yes it does. Dirt collects behind it and the button feature fails. Sensor still works.
You will need to buy a phone repair kit, and a button to replace it. All you need is a blowdryer to reheat the plate that keeps it in place, and remove it. Consider buying a new plate for it as you could damage it taking it off.