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So i was trying to be cool with Sprint and get a new phone with them and I told them that my phone was messed up. I loaded a hacked ROM with for my MOGUL and Sprint wants me to go to a store and take care of it.
The CARE ticket said this..
Front Buttons Damaged/Missing
Should i load an official sprint rom and relock it?
ADVICE!!! HELP!!!
If your front buttons are damaged, then the Sprint store will not be able to assist you by replacing your phone. Of course, I have heard of people that happen to stumble upon a Sprint store that does replace the phone, but for the most part they abide by their policy to not replace 'damaged' phones. That is what asurion is for. If you pay for the isurance, you can file a claim on aursion's website and they will bill you the $50 deductible on your next Sprint bill.
Oh, if the phone is not really physically damaged but you want to replace it, the store probably won't help you. However, you could still file a claim and pay the $50 deductible through asurion.
Hope this is helpful information.
djlenoir said:
If your front buttons are damaged, then the Sprint store will not be able to assist you by replacing your phone. Of course, I have heard of people that happen to stumble upon a Sprint store that does replace the phone, but for the most part they abide by their policy to not replace 'damaged' phones. That is what asurion is for. If you pay for the isurance, you can file a claim on aursion's website and they will bill you the $50 deductible on your next Sprint bill.
Oh, if the phone is not really physically damaged but you want to replace it, the store probably won't help you. However, you could still file a claim and pay the $50 deductible through asurion.
Hope this is helpful information.
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And give you a case, charger, and something else... You have to say you need it as the original was destroyed with the phone. I was SHOCKED when they offered it to me!!!!
Oh: and if you DO go to sprint to exchange... Yeah, lock it on down!
Why do people go to the stores anyways. You like poor customer service face to face vs getting it on the phone? Wont sprint send you a phone like VZW does? Third TP in a month and not a singel question has been asked when I call them. Just say, I think my phone is messed up its [insert favorite common failure here] and I hard reset and that did not fix it. Ok sir, whats your shipping address?
Sprint wont do that I take it?
If you have the Insurance package (6 bucks a month), you could just say you lost the phone for all they care and all you'd have to do is pay $50 and wait a week for a new one.
I purchased a phone from craigslist didn't know that t mobile had a imei system and didn't have t mobile service at the time bought the phone with case phone looked brand new etc i activate phones not working turns out bad imei.
The good news is that i have the text from seller and a tmobile rep told me that he is a tmobile customer i asked if he could check if the phone was purchased on the account to check if it matched up and he told me he couldn't give me anymore information anyone know how i should go about this situation with the police?
Nothing you can do except using the phone as an ipod.
Sent From My Htc Amaze running rum+coke
Probably not much u can do especially if he included the words "as is" anywhere in the post, but if he didn't you can probably go to your local police station and file a police report and take the guy to small claims court......I think anyway.......you might want to ask Binary he's a cop he would know better then me.
will_69_67 said:
Probably not much u can do especially if he included the words "as is" anywhere in the post, but if he didn't you can probably go to your local police station and file a police report and take the guy to small claims court......I think anyway.......you might want to ask Binary he's a cop he would know better then me.
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Well he can report it to his local police station but there's not much they can do. This is actually more of a civil action unless you can provide reasonable doubt that the seller is selling stolen merchandise. And if the post says "AS-IS" or anything similiar then you're SOL. You can try to contact Craigslist and report the seller for selling stolen merchandise. They might cooperate with you to take the seller to civil court.
That's about the best that you can do.
Good luck!
That's what you get for buying on craigslist. If it was ebay at least you would have been protected.
Binary100100 said:
Well he can report it to his local police station but there's not much they can do. This is actually more of a civil action unless you can provide reasonable doubt that the seller is selling stolen merchandise. And if the post says "AS-IS" or anything similiar then you're SOL. You can try to contact Craigslist and report the seller for selling stolen merchandise. They might cooperate with you to take the seller to civil court.
That's about the best that you can do.
Good luck!
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Thanks everyone who helped, Binary i know that normally with craigslist stuff if you get scammed its pretty much on you. But the guy told me he got the phone off a upgrade and decided to stick with his old phone therefore he is lying. I also know that the number he was using to do the business with is linked to t mobile which leaves his information for the police vulnerable. Luckily my mom works at a high school and i have access to a police officer. Since you're a police officer i was wondering if i had information showing that the phone he sold me is directly linked to his account and shows that he said the phone was stolen/lost i can report him to asurion insurance and get him in trouble for insurance fraud at least. The one thing i was wondering is if he would say i stole the phone from him but i have the box with unopened accessories and text showing we were meeting up etc.
rasstar said:
That's what you get for buying on craigslist. If it was ebay at least you would have been protected.
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I don't see how this is helping can keep the negative comments to yourself lol
lajuan3 said:
Thanks everyone who helped, Binary i know that normally with craigslist stuff if you get scammed its pretty much on you. But the guy told me he got the phone off a upgrade and decided to stick with his old phone therefore he is lying. I also know that the number he was using to do the business with is linked to t mobile which leaves his information for the police vulnerable. Luckily my mom works at a high school and i have access to a police officer. Since you're a police officer i was wondering if i had information showing that the phone he sold me is directly linked to his account and shows that he said the phone was stolen/lost i can report him to asurion insurance and get him in trouble for insurance fraud at least. The one thing i was wondering is if he would say i stole the phone from him but i have the box with unopened accessories and text showing we were meeting up etc.
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I'm actually thinking that did the insurance fraud thing. He likely called Asurian to tell them that he lost the phone and would like a replacement. Asurian then puts the IMEI on a black list so it can't be activated again since it was reported "Lost/Stolen" and shipped him another. He then sold it to you. Now without a Bill Of Sale it's all on you. If you have the text message then you have his number. Contact the seller directly and inform him. Best case scenario he did not actually with full intent attempt to sell you a stolen phone. He may be able to call Asurian and say that he had found the device and they might then be able to remove it from the black list. However they will probably want the replacement back. The most that you can really do is threaten him to call the police... but this is really a civil matter. Just because you have the box and phone number doesn't mean anything. Here's an example. If you were a criminal and robbed someone's house, took their tv, computer, jewelry, phone, box for phone, etc you can also take their identity since almost everyone has bills laying around. At least mail. So they can have your name, phone number, address, IMEI, original packaging... whole nine yards. Does that still prove that you know eachother? Can he still use that to prove that the sale was legit? No way. This is a civil matter and not so much criminal so you're not going to get much assistance from the police.
My advice, contact the seller and tell him that you need ALL of his information. Name, address, contact information for his account, etc and tell him that you have to use it to get his information removed from the black list. Try to get his DL number too. Tell him that the insurance company requires a copy of it to remove it from the list. Make up something clever like that. Then use that information to file for court. It's up to you if you want to try to settle it in court or not but it's your best bet. PD has a lot more to worry about than Craigslist scams and unless the insurance company or TMobile wants to provide informatino willingly to a law enforcement official. They may or may not because they are under no legal obligation to comply unless it's ordered by the court. But again... that's really up to you.
One other option is to consult with your local prosecutor's office. Laws and procedures vary state by state, and between jurisdictions, but in Florida a lot of jurisdictions will operate some type of citizens dispute mediation program using volunteer mediators.
The idea is that by bringing both parties to the State Attorney's Office they will reach an agreement, or the more guilty party will make things right, and actually follow through on it because they believe it has a little more authority attached to whatever resolution is decided upon when in reality it may be an incident that is more civil in nature and could never be proven beyond a reasonable doubt in criminal court.
we are talking about a $350 phone. just the court claim costs $200(at least here in IL).and there is no way you can get that guys information. the fact that he was able to sell you a bad imei phone means he is a pro, cuz not everybody can do that, you gotta have done it before. I am just curious how did you buy the phone without even trying to put a sim card on it..
What Binary said makes a lot sense otherwise not sure what else "Bad IMEI" could be implying.
If this is true, and t-mobile blacklist the phone for activation, may be you can try unlock and see if it works under other carrier such as AT&T? If works, you can try switch carrier or sell to AT&T users.
contact a subrogation service. They will scare the crap out of the guy and will get your money back...I got about 8 years ago on ebay when it wasn't so safe, someone sold me a laptop but it was just a poster of a laptop. Problem was in the description it never said laptop, it said item and it was basically a poster of laptop with its specs. so what I got was a laminated poster of a laptop for 1100 dollars. Subrogation services is a good thing. look into it.
Felinos11 said:
we are talking about a $350 phone. just the court claim costs $200(at least here in IL).and there is no way you can get that guys information. the fact that he was able to sell you a bad imei phone means he is a pro, cuz not everybody can do that, you gotta have done it before. I am just curious how did you buy the phone without even trying to put a sim card on it..
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Well i was switching from sprint to tmobile back in the day you could pop a sim in and thebphone would just work even if lost or stolen i guess things changed and i got hustled im not to worried im sure i can get it unlocked and make atleast the 330 i spent back its just that i signed a 2yr contract got scammed and want him to face some sort of consequence
lajuan3 said:
Well i was switching from sprint to tmobile back in the day you could pop a sim in and thebphone would just work even if lost or stolen i guess things changed and i got hustled im not to worried im sure i can get it unlocked and make atleast the 330 i spent back its just that i signed a 2yr contract got scammed and want him to face some sort of consequence
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U can never unlock an imei blacklisted phone.
tmobile block the imei number of the phone, when the phone ever was reported stolen lost or the guy asked for an exchange and never return it, there is no way to unlock the imei number so you are screw,
i say get together with some friends find this guy a kick his ass!!
when did you sign your contact.... If you just activated you might be under buyers remorse
Sent from my HTC_Amaze_4G using Tapatalk
I was informed i could unlock and use on other networks just not tmobile with a bad imei? i was planning on selling on ebay including the info that it has to be unlocked and switched to anyone besides tmobile.
I signed the contract because i have a 14day period where i can cancel without a fee i figured i would find a way to change the imei if worse came to worse.
Last i was told by a t mobile rep that they were changing my imei and it will take around 2hours.
I thought it was as simple as putting in your sim card? I guess tmobile is getting with the times.
If the guy never used the phone asurion would never do a claim for him! They have to see the imei active for them to file a claim!
And it is possible to unblock a imei asurion can do it.
Sent from my HTC Amaze 4G using Tapatalk
Asurion told me it was up to T-Mobile T-Mobile said no I call again
they say they are changing it for me it will take 2hours been 2hours still no service
Sent from my HTC_Amaze_4G using XDA App
Customer Chat
Chat Transcript
Please wait while we find an agent to assist you...
You have now been connected to an agent.
Stephanie: Hi Amir, thank you for contacting Sony Xperia UK Chat Support. My name is Stephanie, please could I take your full name and email address?
Amir: Amir Jamal
Amir: [email protected]
Stephanie: Thank you for providing me with this information, Please could you confirm which model of phone you have and which network it is on?
Amir: lt26i its sim free
Stephanie: Thank you, how can I help you today?
Amir: i have send my phone for repair can you tell me am going to receive it tomorrow
Stephanie: Could I take your IMEI number please
Amir: 35171xxxxxxxxx
Stephanie: Thank you, one moment please
Stephanie: The handset has not been dispatched yet so you would not receive it tomorrow no
Amir: y send i send my handset sony said it will take 5 working day today is the 13th day
Stephanie: It takes on average 5-7 working days from the day the phone was received. It was only received by us on the 10th
Amir: and the service should be free but its cost me £7 to send the phone
Stephanie: The address is freepost, you are not required to pay
Amir: so i wont get my refund for that
Stephanie: No, we provide a freepost address so you do not need to pay
Amir: this is a not customer service at all
Stephanie: We provide a freepost address so that you are saved money, I'm sorry if you didn't want to take advantage of that but we do provide that for you
Amir: but u did provide me any box or bag to send the phone so i have to buy it and its cost me.... Sony didn't provide that
Amir: other company's does
Stephanie: No you do need to purchase a jiffy bag unfortunately
Amir: so u going to refund me the money for that too
Amir: or not
Stephanie: We are unable to provide refunds for jiffy bags unfortunately
Amir: well am going to to post all this chat on website telling people how Sony charge you for a service that should be free..... after all i paid or the phone £450 and for repair i have to pay post and packaging and i will naver buy sony product again
Stephanie: All you are required to pay is the jiffy bag to send the phone to us as we provide a freepost address and have repaired your handset under warranty. I'm sorry if you are unhappy with this
Amir: apple is the best y did i but this phone if the first place
Stephanie: I'm sorry you're unhappy with the phone Amir.
God get a grip, it's a freepost address and they tell you to get proof of postage so if it does get lost they will cover it. No need to get it send special delivery and spend money, you complaining about the cost of a bloody jiffy bag that costs like next to nothing, surely you must have a spare one from an item you have been sent? I have hundreds that need to be reused.
It was received on the 10th and takes 5-7 working days to be returned, only 4 working days have past.
I sent my arc away for the crack cover and have been told it's been dispatched, so far extremely happy with how they dealt with the situation so far considering I didn't have a receipt.
I'd like to see how Apple would deal with the situation, I don't see them replacing all iPhones with the death grip issue do you?
Stop complaining and just be patient
This post must be a joke
You should try ANY service in Russia, comrade They will professionally make you believe that you not only owe them some money, but also have broken their phone. And you will feel lucky on your way out because they didn't make you buy another phone.
Cheer up mate!
P.S.: while talking to customer support, remember that there is a PERSON JUST LIKE YOU sitting on the other end of the line, only working for the vendor, nothing more. SONY sure is not a religion for Stephanie in our case
hamidych said:
You should try ANY service in Russia, comrade They will professionally make you believe that you not only owe them some money, but also have broken their phone. And you will feel lucky on your way out because they didn't make you buy another phone.
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Couldn't have said it better. Also, привет
Здарова
in EU use local law (seller responsibilities upon EU directives) instead of Sony warranty...
LOOOOOL
Apple is the best? You even have to pay extra just for warranty! LOL
Ajamir: You're really being unreasonable. LOL
Complaining over a jiffy bag... Then going "Apple is the best" when they charge you fer everything, even warranty...
LOL
I think your chat just made it to the "Legendary epic fails" that will be passed from support person to support person around the world...
Why getting frustrated on something that is as good as nothing? Be calm and wait for their repair to complete. Try and find someone else's phone to content with and keep you busy till you get one. You obviously are spending too much time thinking when you will get your phone back
Kid grew up
Wth is this topic anyway ??
Sent from my LT26i using XDA
I don't get it.
Sent from my Xperia S running Google Android 1.5 Cupcake
I think he's complaining about the exorbitant cost of jiffy bags in relation to his new Xperia S (£450)
Sent from my Sony Tablet S using xda premium
If I had my way the OP would be banned...like seriously, cop the [email protected] on. Its like 50p for a bag, dont blame sony for your idiocy in sending it paid for.
Poor Stephanie!!! She's just a gal who's working there coz she doesn't have a better job!! She's following some standard procedure!! Don't be mad at her man!!! Maybe she's trying to pay for her college fees!!
@OP, did you really buy that 450 Euro phone?
50p bag is nothing if you have really bought that phone!!
Lol
This post is really funny. I posted me phone via free post on the 8/5, I did pay for a jiffy bag though (59p)...
Just checked online today & my phone has been repaired & awaiting despatch (Yeeeaaahhhhh!!!) So the moral of this story is, please stop whining about the price of the jiffy bag cos the postage was free....
Customer service have been polite & tried to help the best they could, I did speak to someone called Hayley who was a bit arrogant and misinformed as she said the parts were not in or due in for the next 3 days?
But all in all the service was ok, Just hope the repair is good too!!
Haha....Jiffy bag must be costly in your part...i am amazed at the post>
Sent from my LT26i using XDA
That's a bit worrying i was thinking of sending mine in due to yellow screen issue.
Own Samsung, HTC, Sony mobiles I must say in my experience HTC are probably the best and most convenient dealing with mobile issues. The handset gets picked up and dropped off by a courier. Generally the handset is returned within5 days.
I think I will waIt for s3 before I send this of for replacement. Will they replace it or repair anyone know?
Hey Guys,,
I just have something to share and I want your advice ,,,
I have faced the yellow tint problem with my XPS but sadly I lost the warranty card, any on like me??
anyway I contacted many service centers in different countries and they didn't agree to fix my phone without the warranty card!!
As a last solution it looks like am going to fix it by myself I have to pay for the fix!!!
So, guys anyone of you could help me with a solution to get free repair from Sony?? if sadly not how much it will cost the screen any ideas??
Sorry for that, but if you lost your warranty card no-one will repair it for free. The price for the screen is most probably around half price of the phone. Maybe it's cheaper to you to stick with that tinted display.
Sent from my LT26i using xda premium
Can they not help you with that at the store you bought it? ??
In denmark you don't mere the card, just the store receipt...
Sent from my LT26i using xda premium
"most probably around half price of the phone"
the receipt is not enough unfortunately,,
What country? In Europe all you need is a proof or purchase that has the IMEI on it. A store receipt will do.
Ambroos said:
What country? In Europe all you need is a proof or purchase that has the IMEI on it. A store receipt will do.
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In perfect world it would be enough to identify yourself because they already have your details, they know what did you purchased and when, how you paid for that item etc.
Basically they're just make extra profit if you lose that worthless piece of paper (just try with fake receipt, they will immediately know it's fake).
Sent from my LT26i using xda premium
I didnt even get a warranty card....?
Just brought it to the local sony repair centre(outsourced) and they took the imei down and repaired it under warranty.
thank you guys for your replays
I bought it from Dubai UAE, thats the problem they said I have to bring the warranty card its wired!! I mean its sony product its only few months since its released not even a year to say it has no warranty on it!!
if anyone of you guys could manage to contact your local sony centers and they agree to repair it , I can send it then!!
250 euros its the price oof a new screen in romania...
I live in dubai too.......i called more than 10 centers (yellow tint)and they wont repair it without the warranty card......I also bought without warranty ...
I Guess you just have to live with it or try to get it repaired for a cheap cost if possible...
they said they can repair it here for money.....talk to them
APTIC-042713331
I was wondering what kinda warranty, If any this phone comes with. My phone will not charge or connect to the computer. Guess something happened with the USB port. But does this phone come with a 1 ear warranty? If so wouldnt getting that fixed be covered? I do have insurance on the phone. Id rather not use that if this problem would be covered by verizon or samsung. Also Iv had to have the screen replaced a couple months back. Would that void any factory warranty? Thanks for the help in advanced!
Did you buy through a carrier? Paid full price from a 3rd party? If not from a carrier, I'd contact the phone manufacturer or whomever you bought the phone from and see if they offer any customer service.
Please try to provide more info in your post if you expect a good answer.
sulla65 said:
Did you buy through a carrier? Paid full price from a 3rd party? If not from a carrier, I'd contact the phone manufacturer or whomever you bought the phone from and see if they offer any customer service.
Please try to provide more info in your post if you expect a good answer.
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Bought it from a verizon store on contract.. I guess i can send them a email or give them a call. Usually people on here know more than those people anyways. SO i was trying to figure out the best way to go about getting it fixed up.
Yeah if its still under warranty and its failing I'd just take it to my local Verizon store. I'd flash back to a stock first to avoid any problems. But your right many have had to get replacements from their carrier. so perhaps some will let you know what to do/expect.