First I was having issues with the battery. It seems to have stabilized a bit but still charging once a day. Now the Heart rate sensor is not working. I had noticed the green light was continuously on (Although my settings did not have continuous heart rate on) I rebooted the watch and it was off but now it's not working at all. I tried another factory reset with no luck. I'm also finding my step counter is not working good. Yesterday i had to reboot to get it to work. If i change the watch face it resets to 0.
I'm having so much trouble with this watch.
GearBest wants me to pay for shipping to return it to China. Then at least 21 days there. Then the turnaround shipping...Ugh...
Northguybc said:
First I was having issues with the battery. It seems to have stabilized a bit but still charging once a day. Now the Heart rate sensor is not working. I had noticed the green light was continuously on (Although my settings did not have continuous heart rate on) I rebooted the watch and it was off but now it's not working at all. I tried another factory reset with no luck. I'm also finding my step counter is not working good. Yesterday i had to reboot to get it to work. If i change the watch face it resets to 0.
I'm having so much trouble with this watch.
GearBest wants me to pay for shipping to return it to China. Then at least 21 days there. Then the turnaround shipping...Ugh...
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I sent mine back to Gearbest and bought from geekbuying instead.
Took over a month to get a refund from Gearbest.
le_lutin said:
I sent mine back to Gearbest and bought from geekbuying instead.
Took over a month to get a refund from Gearbest.
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They already told me no refund. It's been just over 45 days so they will only try to repair it. Which means a long, long wait..
Its indeed a long wait but I think better than having a not working watch
malimukk said:
Its indeed a long wait but I think better than having a not working watch
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How true. I'm waiting for the RMA info and hopefully they send that fast. I think the Gear S3 is looking a lot better to me at this time.
Northguybc said:
They already told me no refund. It's been just over 45 days so they will only try to repair it. Which means a long, long wait..
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Sent mine back today. It's costing me over $50 Cnd for shipping with tracking (which they said they needed) I'll never buy anything from them ever again.
Northguybc said:
Sent mine back today. It's costing me over $50 Cnd for shipping with tracking (which they said they needed) I'll never buy anything from them ever again.
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Sorry to hear that. I sent mine back without tracking (just signed delivery). It did eventually get there, but was never marked as signed. It is definitely a bit of a risk not having it tracked, but I wasn't going to pay more than half the cost of the watch on sending it back (I think tracked delivery for me was quoted as £45)
I have had the same problem with my amazfit stratos 2 last week. I bought it from Geekbuying 18 months ago and they don't repair it the watch because they gave only 1 year warranty despite the manufacturer give 2 years.
This problematic issue (glass cover of heart rate sensor fell) is due to bad conception and finishing of the watch that should be well prepared to be immersed 50 m under water.
I also contact Xiaomi and Amazfit and til today I did not have any anwser. Very bad chinese product with science fiction warranty (null).
With them the warranty don't worth nothing.
Related
Working perfectly yesterday, dead this morning - I received it *exactly* 4 months ago. Put in on to charge last night and the green light was showing as normal this morning, but when I went to use it, well... Nothing. Tried all the usual: battery pull, other battery, connect to computer, get into recovery, jig, etc, etc..nothing apart from a stubbornly dead phone. After speaking to the retailer and to Samsung CS, I dropped it off at a service centre (thankfully there is a small one a mile up the road from where I live). It's on stock ICS but rooted and obviously I couldn't, erm let's say "tidy things up" so fingers crossed that it can be revived without them finding out
I am bit miffed right now to be honest (to put it nicely) as I have never had a phone die on me in the last 15 years. I did keep my S2 though so at least I have a phone to use in the meantime!
Hope my S3 won't do that to me.
Sent from my GT-I9300 using xda app-developers app
unlucky man, I wouldn't worry about the rooting issue, if its dead for you it will be dead for them as long as its not just the battery, they'll probably strip it for parts and bin the rest.
Hi all, overnight my phone is dead. Did with it during night. I can not start it, I can not do anything with it. It is only 4 and some day after purchase. What is going on?
da.trute said:
unlucky man, I wouldn't worry about the rooting issue, if its dead for you it will be dead for them as long as its not just the battery, they'll probably strip it for parts and bin the rest.
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Yeah, I'm *really* hoping it's properly dead... It's most definitely not the battery itself, at least that would have been easy to sort out!
I'm going to pitch in with a last resort tip that I have seen reported to work rarely, and is used also on hard drives.
Seal in plastic bag and in the freezer overnight, sounds ludicrous but always worth a try as a last ditch attempt for those without warranty!
Bought mine 2 weeks ago. Exactly 1 week later woke up stuck to the initial samsung galaxy sIII letters and nothing i'd do would make it past that. Had not rooted or done anything to the phone so i didn't even try anything, went to the store and got it replaced. It did reboot randomly a couple of time during that week.
In the store, they were the very definition of assholes about it, not peacefull at all and i was fully expecting it. They said they were doing me a favor by replacing it (i do know otherwise, according to the law they must replace it within 15-30 days of purchase, even if there's no reason), didn't want to replace the battery or the back cover. I agreed to stay with the back cover because acording to them "was scatched", although i swear to the best of my abilities i could not see anything but a very smooth surface on the back cover, so whatever. I did not agree to not having the battery replaced though. I asked the dude if he could prove my phone wasn't malfunctioning because of the battery and since he couldn't, he had no choice but to replace it after a few phone calls.
This was on a fnac store in Portugal, to whoever knows it. This is the same store that agreed to reimburse my money if i needed to return a laptop when i was buying it but lied to my face telling me they said nothing of the sort when i was actually returning it making me take credit in their stores instead for a value of about 1000 euros. I managed to get my money back through trading credits for money to friends who needed to buy stuff over 1 year but it says a lot about how much of a scumbag they can be.
The only reason i went to them is because they were the only store around on boat with the 30% discount campaign samsung did recently and i took the chance to get the phone 30% cheaper.
Nothing wrong with my new unit ever since.
Guys, anyone buy a 920 from AT&T recently and get a charging plate?
I believe they had a freebie for a while but not sure if it is over.
My is still on order and I bought mine on launch day.
Sent from my RM-820_nam_att_100 using Board Express
n7slc said:
My is still on order and I bought mine on launch day.
Sent from my RM-820_nam_att_100 using Board Express
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Same here "pending shipping" order on launch day.
I bought mine day one, no pre-order, and mine says pending as well. Called AT&T earlier this afternoon and they said it didn't even have a pending ship date, and the only people who would know anything about what's going on would be the warehouse. Naturally, there was no way for her to contact them. Going to call back today. May have been free, but I was told that I would receive it within a week. I haven't, therefore someone at AT&T is gonna pay for lying, lol. I'll report back if I make any headway.
Guy I talked to said they are on backorder, but it took him 30 minutes to get a straight answer. He said it'll still be around 10-14 day before mine even gets thought of when it comes to being shipped.
bergsim said:
Same here "pending shipping" order on launch day.
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Got mine today!
How's it work?
How well does it work? Do you find it too slow? Do you find the placement hard to get right, are the audio cues accurate?
Scipio Magnus said:
How well does it work? Do you find it too slow? Do you find the placement hard to get right, are the audio cues accurate?
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Seems to work really well. It doesn't charge as fast as the usb but it's not too bad. I was at 86% yesterday when it arrived and it took less than an hour to get to 100%. I haven't tried any other placement other than lining it up parallel with my phone. Not sure what you mean by audio cue, but it does audibly indicate that it's charging about a second after you set the phone down and takes 10-seconds to realize that it's no longer charging once removed from the pad. The pad has a white LED indicator to show it's charging and goes off when fulling charged.
Ok let me start from the beginning. I ordered my nexus 10 on december 5th and by the 14th it still was not processed. On the google play store it was sold out, so I called up Google and asked what was going on. They appologized for the delay and sent one out right away with two day shipping at no extra charge. I received my nexus 10 yeaterday only to find the seals on the box already opened. The seals state that if they are opened do not accept the package, and again I called Google. They reashured me that it was a new unit and they had no idea why the seals were broken and offered to cover my shipping costs. After opening the box everthing looks new, the plastic was one the tablet and the charger, and nothing was missing from the box. The tablet is flawless even though I think they sent me a refurb there is no light leak, the back does not cave in like others have reported, and the screen evenly disturbes the light. I have run into one problem thought and since I got it the tablet has restatred on me three times. So here is my delima: wehter or not the tablet is refurbished I do not care because it is flawless, but on the other hand do you think the random reboots are due to it being a refurbished or bad unit? Is anyone else experianceing random reboots? Next I am going to try to root it to see if that makes a difference. If not I may just call back and complain and demand a new in box unit with unopended seals.
billups55 said:
Ok let me start from the beginning. I ordered my nexus 10 on december 5th and by the 14th it still was not processed. On the google play store it was sold out, so I called up Google and asked what was going on. They appologized for the delay and sent one out right away with two day shipping at no extra charge. I received my nexus 10 yeaterday only to find the seals on the box already opened. The seals state that if they are opened do not accept the package, and again I called Google. They reashured me that it was a new unit and they had no idea why the seals were broken and offered to cover my shipping costs. After opening the box everthing looks new, the plastic was one the tablet and the charger, and nothing was missing from the box. The tablet is flawless even though I think they sent me a refurb there is no light leak, the back does not cave in like others have reported, and the screen evenly disturbes the light. I have run into one problem thought and since I got it the tablet has restatred on me three times. So here is my delima: wehter or not the tablet is refurbished I do not care because it is flawless, but on the other hand do you think the random reboots are due to it being a refurbished or bad unit? Is anyone else experianceing random reboots? Next I am going to try to root it to see if that makes a difference. If not I may just call back and complain and demand a new in box unit with unopended seals.
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Mine used to reboot once every couple of hours use, maybe once or twice a day? I've not had any issues after installing CM10 though, not one reboot in about a week!
billups55 said:
Ok let me start from the beginning. I ordered my nexus 10 on december 5th and by the 14th it still was not processed. On the google play store it was sold out, so I called up Google and asked what was going on. They appologized for the delay and sent one out right away with two day shipping at no extra charge. I received my nexus 10 yeaterday only to find the seals on the box already opened. The seals state that if they are opened do not accept the package, and again I called Google. They reashured me that it was a new unit and they had no idea why the seals were broken and offered to cover my shipping costs. After opening the box everthing looks new, the plastic was one the tablet and the charger, and nothing was missing from the box. The tablet is flawless even though I think they sent me a refurb there is no light leak, the back does not cave in like others have reported, and the screen evenly disturbes the light. I have run into one problem thought and since I got it the tablet has restatred on me three times. So here is my delima: wehter or not the tablet is refurbished I do not care because it is flawless, but on the other hand do you think the random reboots are due to it being a refurbished or bad unit? Is anyone else experianceing random reboots? Next I am going to try to root it to see if that makes a difference. If not I may just call back and complain and demand a new in box unit with unopended seals.
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The rebooting happens to alot of people. I doubt yours is a refurb. I read several tips about the reboots by turning off the location services etc and my reboots are down to like 1 a week. I would also say that if you have not issues then you definitely do not want to send it back. This forum is filled with people who sent a minor flawed tablet back only to end up with a much more flawed tablet. And it starts a cycle.
Shane_pcs said:
The rebooting happens to alot of people. I doubt yours is a refurb. I read several tips about the reboots by turning off the location services etc and my reboots are down to like 1 a week. I would also say that if you have not issues then you definitely do not want to send it back. This forum is filled with people who sent a minor flawed tablet back only to end up with a much more flawed tablet. And it starts a cycle.
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Yeah thats exactly what I don't want to due I could care less if the seals were broken becuase the unit I got was flawless.
stiggy2012 said:
Mine used to reboot once every couple of hours use, maybe once or twice a day? I've not had any issues after installing CM10 though, not one reboot in about a week!
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Thanks for the advice I am going to root it when I get home.
Reboots are more often software or firmware related rather than hardware. Installing another ROM and kernel will probably fix your reboots, but if they do not then it is probably best to RMA because it is a more serious issue
I haven't had mine reboot, but I did get it to crash one time. I think I was to blame since I was in a game, switched out to calendar, back to game, chat, then youtube in quick succession.
I did read that people were making sure that Currents had background syncing disabled. I did that as soon as I turned on the device. Couldn't tell you if that was the sole purpose of me having trouble free operation with my unit. Good luck.
billups55 said:
Ok let me start from the beginning. I ordered my nexus 10 on december 5th and by the 14th it still was not processed. On the google play store it was sold out, so I called up Google and asked what was going on. They appologized for the delay and sent one out right away with two day shipping at no extra charge. I received my nexus 10 yeaterday only to find the seals on the box already opened. The seals state that if they are opened do not accept the package, and again I called Google. They reashured me that it was a new unit and they had no idea why the seals were broken and offered to cover my shipping costs. After opening the box everthing looks new, the plastic was one the tablet and the charger, and nothing was missing from the box. The tablet is flawless even though I think they sent me a refurb there is no light leak, the back does not cave in like others have reported, and the screen evenly disturbes the light. I have run into one problem thought and since I got it the tablet has restatred on me three times. So here is my delima: wehter or not the tablet is refurbished I do not care because it is flawless, but on the other hand do you think the random reboots are due to it being a refurbished or bad unit? Is anyone else experianceing random reboots? Next I am going to try to root it to see if that makes a difference. If not I may just call back and complain and demand a new in box unit with unopended seals.
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I've had my ultra z for a little over a month, love it.....until now. The touchscreen is not responsive on about 90% of the screen, and the other 10% it is iffy. It is unusable now. I bought the phone directly from the sony store in canada, called sony they told me to do a software update using pc companion, which I did, it didn't work. Now I have to send the phone in to "be evaluated" which could take upto 14 business days!!!! No loaner phones are given, so basically I have to scrounge to find a replacement for the next few weeks. I'm posting here to see if 1) anyone else has had this problem and fixed it, and 2) any input on dealing with the service people at sony
The phone has no physical damage, I have never dropped it or hit it against anything, been very careful with it. I didn't put a protector on it. I have cleaned it with water and a microfibre cloth. When I touch the screen it clearly doesn't feel as smooth in all areas, and I am guessing that maybe the oleophobic coating has worn off a bit, and that somehow has affected the touchscreen responsiveness? I can't think of anything else.
fissure said:
I can't think of anything else.
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1) No issue with screen. Was charging and discharging issue.
2) As of this Friday it will be 6 weeks for me. . . 6 weeks without my Ultra!!
hamdogg said:
1) No issue with screen. Was charging and discharging issue.
2) As of this Friday it will be 6 weeks for me. . . 6 weeks without my Ultra!!
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6 weeks is quite a bit of time.
Update on my ultra, now it has ZERO responiveness. It is basically a brick. Can't get past the lock screen. This is f'in ridiculous. And on top of things, Sony wants me to pay for the purolator to ship it to them, what a bunch of B.S.
NEVER getting a sony phone EVER again. Should've gone with the Note3 ugh.
fissure said:
6 weeks is quite a bit of time.
Update on my ultra, now it has ZERO responiveness. It is basically a brick. Can't get past the lock screen. This is f'in ridiculous. And on top of things, Sony wants me to pay for the purolator to ship it to them, what a bunch of B.S.
NEVER getting a sony phone EVER again. Should've gone with the Note3 ugh.
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So let me get this straight.
You bought it from the Sony store. You returned it to the same store, and they want to charge you for shipping?
Refuse. Simple! Don't pay it. You have 1 year limited warantee. You don't need to pay for anything (unless its user fault) which upon testing they would be able to determine that...
Refuse to pay. Its the stores responsibility. They would then be compensated by Sony corp. HQ
hamdogg said:
So let me get this straight.
You bought it from the Sony store. You returned it to the same store, and they want to charge you for shipping?
Refuse. Simple! Don't pay it. You have 1 year limited warantee. You don't need to pay for anything (unless its user fault) which upon testing they would be able to determine that...
Refuse to pay. Its the stores responsibility. They would then be compensated by Sony corp. HQ
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No I haven't yet returned it. I was mistaken about the shipping; Sony emailed me a purolator label for shipping, so it won't cost me to ship it. However, a phone that is 45 days old shouldn't have a dead touchscreen given that the phone hasn't suffered any damage. In addition, I don't give a **** that I'm 15 days over the 30 day store warranty, they should simply exchange the phone, this is absolutely ridiculous. I conveyed that today to Sony and am expecting a manager to call me back within 1-2 business days, we'll see what happens but I don't expect much given the level of customer service so far.
Had a launch Nexus 6p that I bought from the google store, I never purchase extended warranties and have never needed one since every device I've ever owned since my Treo 650 has lasted well beyond its useful life but was still perfectly functional. Hell, I still have a S3 rocking for my kid and it works fine all these years later.
A few months ago I started having the 15% shut off error. Noticed it, wasn't a huge deal because I rarely use the device that low. Few days ago it started getting progressively worse and now the device will turn off between 30-50% depending on the day. Obviously this isn't ideal.
Never had a device do that, ever. Was pretty disappointed actually as this is an obvious hardware issue and was contemplating skipping on Nexus / Pixel devices in the future, heck was even thinking of having an affair with an IPhone for a bit. It had been a long time (since the 3g) and sometimes change is good. The 6p and 5x have had a number of issues, enough that there are class action suits floating around.
Anyway, I wasn't going to call Google. I mean this device was well past warranty, no extended was purchased so why bother calling right? Well I got a wild hair and decided to do just that. Setup a return call and a minute later had someone calling me back.
Explained the issue, told him I wasn't sure if there was anything they could recommend or do but wanted to check. 5 minutes later he is sending me the email for RMA and new device.
Now technically Google didn't have to anything. I know that, I'm appreciative of their efforts to keep me happy. I never asked for nor demanded a replacement, it was offered and for that I am very grateful. I'm not sure if the class action lawsuits over 5x and 6p issues are causing them to be extra cautious, I don't know if this is really par for the course with them. I've never had issues in the past and hope I never do in the future.
Obviously it is preferable for the user to not have to deal with this crap but how a company responds to these issues is important. Easy to sing praise at a company for developing the perfect device that lasts you 4 years when most probably dump it in 2. Harder when the POS you bought is starting to die 14 months in and on hospice at 16 months and the issues are severe enough that class action is talked about. Either way, Google deserves some credit for stepping up to the plate when they didn't have to. I'm a happy user.
I can't say this will occur for everyone with the same issue. What I will say is that if you're out of warranty, don't let that keep you from calling and talking about the issue.
Thank you Google and the Google support staff. Service like that will keep me in Pixels and whatever from the google store forever.
I may try this soon because mine is doing the same thing...
I had the same issue on my XL.... shutting off with no warning after 2-4 hours at about 40-50%, yet I could boot into recovery and stay there until at least 20%. So had accelerated battery loss and an early shutoff.
Bought it open-box off Swappa, so had no Google receipt, but on a whim, opened a support issue (text) from my 6P, which worked fine. I was offered an exchange no-problem. I chose to send in my phone first and had the replacement in less than a week.
FWIW, I think my issue started when I flashed May update and charged it after using a QC 2.0 charger. I usually use a Qi charger and charge it overnight.
I had exactly the same, well outside the standard 1 year warranty. Used the online agent chat to explain the early shut off problem. They instantly suggested an RMA, I didn't have to beg or ask for a replacement. I Ended up getting a brand new phone in its retail box. I saw someone else in another thread say Google offered a full money refund as they didn't have a like for like replacement available. Well done Google!
I got a refurb.
That's awesome to hear. I think they're taking the bad press very seriously.
that was nice of them !
happy for you , btw. i quite often read about this issue from users.
but how exactly does it power off??
does it shut down by its own? like a complete shutdown?
leondestiny said:
that was nice of them !
happy for you , btw. i quite often read about this issue from users.
but how exactly does it power off??
does it shut down by its own? like a complete shutdown?
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Yup, just shuts down. If you try and reboot it is as if you are at 1%. Before shutting down it will show 15% or 30% left on the battery and then boom shutting down.
Aridon said:
Yup, just shuts down. If you try and reboot it is as if you are at 1%. Before shutting down it will show 15% or 30% left on the battery and then boom shutting down.
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so you have had it since launch ? meaning nearly 2 years or so?
i have mine since about a year now, i hope i wont experience the same issue.
the only thing i experienced was statusbar clock freezing on me sometimes.
and very slight graphical glitches within certain apps.
Colchiro said:
I got a refurb.
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Me too. I have another 5 months with Nexus Protect.
Refurb came in today and what a total POS. Shuts off randomly from 30 seconds to 20 minutes. You can see the battery % getting all crazy from 93% to 73% to 83% then boom off. Going to call google tomorrow to let them know. Stupid thing died half a dozen times between setup and the apps finishing to download. They must have absolutely zero quality control over at their refurb center.
This will be my last Huwei device and my wife won't buy another LG product either. They really screwed the pooch on that device gen.
Giving me a full refund. Just have to send in both devices.
Mod please feel free to merge the two threads I looked on the first page and saw nothing when I posted.
How long did it take after doing the email stuff for people to get the replacement? People that got refurbished ones how did they look? My replacement is about to be ordered. google customer service is pretty awesome.
kornklown69 said:
How long did it take after doing the email stuff for people to get the replacement? People that got refurbished ones how did they look? My replacement is about to be ordered. google customer service is pretty awesome.
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I love Google. They just took my word that I'd tried everything and couldn't sort it and sent a refurbished phone. It works perfectly and I love it! Now and then when you call you get the odd person who is hard to talk to but that is usually someone in an Indian call centre that doesn't really understand my problem. It took under a week for me. It can take up to two weeks but you should really get it within 5 working days.
I have the same horrible battery issue and am speaking to Google now. Do you think I should mention that I also have a cracked screen (but this is not why I am trying to get a replacement at all)? Or do you think I should say nothing and they wont have an issue still replacing it when I send it in?
EDIT: Nevermind, I mentioned it to the support person and assured him that it was not the reason for wanting a replacement and he said they cannot make the same exception anymore, but if I wanted, they could send me an advance refurb but then they'd bill me for the screen which would not be covered. He is having trouble telling me the screen cost though first...
Not sure if it's worth that for just a refurb at this point. POS phone. I told him I'll hold off for now.
I didn't opt for the "advanced" replacement (where they ship a phone first and charge my CC), yet they appeared to have shipped my refurb shortly after I shipped mine. I got my refurb about 3 business days after shipping mine and confirmation about 5 days after I had my phone that they had received my defective one. My refurb looked great (as did my defective phone)
Talked to support on chat and they took care of me (even though i didn't have a warranty and my phone is 2 years old) as a one time courtesy. Google customer service is pretty awesome! phone will be here within a few days. ?
google took care of me as well. my replacement will be in tomorrow. I have had my 6p since launch. only swapped out because of the obvious battery issue.
I'm facing the battery issue too, but the problem is that I live in Brazil and the 6P wasn't officially released here. I bought mine during a trip to US last year. I was thinking about buy a battery and try to replace it by myself but I'm afraid of shatter the camera glass during the disassemble.
So here is my question: how long is taking in average to get the refurb (in advance)? I'll be in Round Rock (near Austin) for a whole week next month but I'm not sure if it's enough time to do this exchange.
fabiocastilhos said:
I'm facing the battery issue too, but the problem is that I live in Brazil and the 6P wasn't officially released here. I bought mine during a trip to US last year. I was thinking about buy a battery and try to replace it by myself but I'm afraid of shatter the camera glass during the disassemble.
So here is my question: how long is taking in average to get the refurb (in advance)? I'll be in Round Rock (near Austin) for a whole week next month but I'm not sure if it's enough time to do this exchange.
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3 business days
Sent from my Nexus 6P using Tapatalk