Scrolling delay? - Honor 9 Questions & Answers

I bought a STF-L09 a couple of days ago. I updated it to B130 straight away as there was an update available. But I have noticed I have a weird scrolling delay on my phone. I need to swipe about 5mm before the content starts moving. Everywhere, no matter how slow or fast I swipe. To taps it reacts instantly so it's not just the digitizer that lags or something. When I try other Honor 9's in stores they all scroll instantly like I expect a phone to do. Though they are all on earlier firmware (B100) and mine is on B130 so I can't tell if it's an update that has done this or not. I need to know before sending it in for service if it's some kind of weird hardware fault.
Can other please check the video I have posted about the issue and see if it's like that for you too on latest firmware? Prefarably same model and firmware.
https://www.youtube.com/watch?v=4in_4d4Cico

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I experience the same behavior since day 1, also after updating to B130. I'm coming from a Nexus 5 and I love the Honor 9, but the scrolling experience was definitely better on the Nexus 5. I'd say it has nothing to do with the update nor with your device, it seems it behaves like this when scrolling.

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B130 is causing different issues.
Honor needs to update the honor 9 ASAP

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Thanks for confirmation now I know it's just not my phone that has some hardware fault. Yes, they need to fix this in an update. It makes the phone feel way less responsive than it really it.

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It is a software issue, it used to be good when it was on b100

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There isn't a way to roll back to B100, right?
Sent from my STF-L09 using Tapatalk

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No rollback package to b100 yet

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Well that sucks we really need one. Otherwise hope they will pump out an update soon that corrects this. It makes the phone feel so slow.

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Users are reporting it to honor, it's up to honor now

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Where can we report the issue?

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Send an e-mail to honor support

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dannejanne said:
I bought a STF-L09 a couple of days ago. I updated it to B130 straight away as there was an update available. But I have noticed I have a weird scrolling delay on my phone. I need to swipe about 5mm before the content starts moving. Everywhere, no matter how slow or fast I swipe. To taps it reacts instantly so it's not just the digitizer that lags or something. When I try other Honor 9's in stores they all scroll instantly like I expect a phone to do. Though they are all on earlier firmware (B100) and mine is on B130 so I can't tell if it's an update that has done this or not. I need to know before sending it in for service if it's some kind of weird hardware fault.
Can other please check the video I have posted about the issue and see if it's like that for you too on latest firmware? Prefarably same model and firmware.
Click to expand...
Click to collapse
How about a reset? It might fix this.

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venugopalu007 said:
How about a reset? It might fix this.
Click to expand...
Click to collapse
I've tried does not help.
Sent from my STF-L09 using Tapatalk

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dannejanne said:
I've tried does not help.
Click to expand...
Click to collapse
Only way write a mail to honor about this bug.

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venugopalu007 said:
Only way write a mail to honor about this bug.
Click to expand...
Click to collapse
Already did [emoji16][emoji106]
Sent from my STF-L09 using Tapatalk

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dannejanne said:
Already did [emoji16][emoji106]
Click to expand...
Click to collapse
The more times u file the complaint ,they will see the problem.ask people to send this issue to honor .
It will be fixed soon.:good:

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Sent from my STF-L09 using Tapatalk

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dannejanne said:
[emoji106]
Click to expand...
Click to collapse
Sweet bro.

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any solution at this time?
Is this a hardware problem?
My honor is running b130 and i got a lot of ghosting aswell
honor support said to do a Reset, Factory reset and cache cleaning does not improve my problem

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*$kUnK.- said:
any solution at this time?
Is this a hardware problem?
My honor is running b130 and i get a lot of ghosting aswell
honor support said to do a Reset, Factory reset and cache cleaning does not improve my problem
Click to expand...
Click to collapse
I believe this is not a hardware problem. Because of two reasons:
1. I have the same problem with scrolling delay. Because of this I sent my Honor 9 for service. According to what they did with the phone, they calibrated the "touch function" with Huawei diagnostic tool. Still when I got it back the problem is still there.
2. Under development tools try to active "Pointer Location". Then try slowly to scroll screen. You will see the screen is registering your touch very good. Ie you will see a line before scrolling begins.
I had this problem since b130. Now I run b150. Unfortunately I don't remember if problem was there in b100.
I hope this will be fixed soon with firmware update.