TMO unlock on a TMO Note 8 from Samsung direct. - T-Mobile Samsung Galaxy Note 8 Questions & Answers

I read a post about this and took the advise and messaged T Force via Twitter. They told me in a matter of mins that my handset was already unlocked even though the unlock app states otherwise.
Unkown to them , I have a few foreign SIM cards, inserted one and I got the SP lock message.
Anyone know how to unlock a TMO Note 8 that was purchased from Samsung direct, need a solid answer and not hearsay.
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Limeybastard said:
I read a post about this and took the advise and messaged T Force via Twitter. They told me in a matter of mins that my handset was already unlocked even though the unlock app states otherwise.
Unkown to them , I have a few foreign SIM cards, inserted one and I got the SP lock message.
Anyone know how to unlock a TMO Note 8 that was purchased from Samsung direct, need a solid answer and not hearsay.
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Contact T-Mobile Help on Twitter. Have your receipt and IMEI ready.
The problem is when Samsung sells phones on their own the IMEI is not given to the carrier and it's not in the system. Since T-Mobile doesn't know the phone this is what happens.
They should be able to contact Samsung and verify it with your receipt and then they'll input the IMEI in the system and get the ball rolling.
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Tidbits said:
Contact T-Mobile Help on Twitter. Have your receipt and IMEI ready.
The problem is when Samsung sells phones on their own the IMEI is not given to the carrier and it's not in the system. Since T-Mobile doesn't know the phone this is what happens.
They should be able to contact Samsung and verify it with your receipt and then they'll input the IMEI in the system and get the ball rolling.
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Yep what this guy said , I got the s8 plus straight from Samsung and tforce on twitter got this handled in no time ,

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T Force on Twitter said they'd get back to me in 3 - 5 business days once they get the needed information from Samsung.
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I received my TMO N8 direct from Samsung and paid in full. I moved my sim card from my S7E into the N8 and everything worked fine. On my TMO account it shows the N8 as the phone on my line, but when I hit the link to check the unlock status, I get a response This device is not in our system.. Twice I called TMO to make sure they had the IMEI number for the phone. Same result when I check unlock status. I called TMO a third time for unlock status. This time I was told that since I purchased the phone from Samsung I would have to get the unlock code from Samsung. I then called Samsung and was told that the TMO rep was not correct and I would have to contact TMO again. I called back TMO and explained this tale of woe. This time the rep said I should have the unlock code within 72 hours. That was two days ago and I am still waiting. and getting the same message, This device is not in our system.
This has been the worst experience I have had with TMO in the many years I have had my plan with them.

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T-Mobile IS correct. They don't have the IMEI in their system because Samsung NEVER gave it to them. This has been a problem for a long while now. Apple does the same crap too. If they sold devices and passed on the IMEI then this would fix the problem. Carriers want to verify it's theirs and it isn't stolen or belongs to some other carrier. Only Samsung can validate that and Samsung CS doesn't know the difference between a SIM unlock and a bootloader unlock.
Just do what I said earlier. Talk to T-Mobile Help on Twitter and send the receipt and IMEI and they should be able to contact the right department for Samsung to validate your purchase and then they'll put the IMEI into the system and then viola you can unlock.
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Tidbits said:
T-Mobile IS correct. They don't have the IMEI in their system because Samsung NEVER gave it to them. This has been a problem for a long while now. Apple does the same crap too. If they sold devices and passed on the IMEI then this would fix the problem. Carriers want to verify it's theirs and it isn't stolen or belongs to some other carrier. Only Samsung can validate that and Samsung CS doesn't know the difference between a SIM unlock and a bootloader unlock.
Just do what I said earlier. Talk to T-Mobile Help on Twitter and send the receipt and IMEI and they should be able to contact the right department for Samsung to validate your purchase and then they'll put the IMEI into the system and then viola you can unlock.
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I don't do social media so I guess I am out of luck. Never had and don't want a twitter account. Can't stand Facebook's constant invasion of my space. Linkedin is by far the worst.

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advocate2 said:
I don't do social media so I guess I am out of luck. Never had and don't want a twitter account. Can't stand Facebook's constant invasion of my space. Linkedin is by far the worst.
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You can make a Twitter account just for this and like never use it for anything else. I feel you and I have an account specifically talk to T-Force and get stuff done.
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i did requested to unlock mine Note8 bought from Samsung direct via Twitter's and its successfully unlocked after waited for 3day, last couples time i always request unlock via T-Mobile Online Chat but try different method this time without any problem.

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What i dont understand is, if you bought it from samsung direct it should be unlocked... or you selected your phone company instead of unlocked??
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tanquef said:
What i dont understand is, if you bought it from samsung direct it should be unlocked... or you selected your phone company instead of unlocked??
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Most people it seems went for a carrier phone to get it sooner, the unlocked ones are on back order. The funny thing is the tmob phones have an unlock app pre installed, you wait 40 to 70 hours on the network and then just click two buttons and it's unlocked.

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RiffyDivine said:
Most people it seems went for a carrier phone to get it sooner, the unlocked ones are on back order. The funny thing is the tmob phones have an unlock app pre installed, you wait 40 to 70 hours on the network and then just click two buttons and it's unlocked.
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I should have known that before ordering unlocked, now it says it will deliver on oct 15th
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---------- Post added at 02:30 PM ---------- Previous post was at 02:22 PM ----------
For the people who already have it, how is the battery life? Ive seen so many reviews complaining about it, but then i saw one video comparing it to the s8+ and iphone 7 plus and it seems to last longer (with resolution tweaked down to match iphones res)
How is real life usage?
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I totally agree, the phone should be unlocked before send out or unlock code should be send with the phone and they do that in Canada. What they doing now should be illegal but apparently we don't have good consumer protection.
I love t-mobile and their support is great, but unlocking T-mo branded phone bought direct from Samsung is freaking nightmare and it amazes me how their support and tech people have no clue about their SIM locks, yes I was also told my phone comes unlocked from factory and it just happens that I have 2 phones like that and I travel abroad, so need this garbage resolved. It is my last carrier branded Qualcom phone, that's for sure.

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tanquef said:
I should have known that before ordering unlocked, now it says it will deliver on oct 15th
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---------- Post added at 02:30 PM ---------- Previous post was at 02:22 PM ----------
For the people who already have it, how is the battery life? Ive seen so many reviews complaining about it, but then i saw one video comparing it to the s8+ and iphone 7 plus and it seems to last longer (with resolution tweaked down to match iphones res)
How is real life usage?
Sent from my iPhone using Tapatalk
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I wouldn't be all that upset about it, I am mailing my carrier branded one back to them tonight. Seems I just can't deal without having root access and all my little gadgets at my disposal. Going to likely just go get in line for an unlocked one.
---------- Post added at 10:07 AM ---------- Previous post was at 10:06 AM ----------
pete4k said:
I totally agree, the phone should be unlocked before send out or unlock code should be send with the phone and they do that in Canada. What they doing now should be illegal but apparently we don't have good consumer protection.
I love t-mobile and their support is great, but unlocking T-mo branded phone bought direct from Samsung is freaking nightmare and it amazes me how their support and tech people have no clue about their SIM locks, yes I was also told my phone comes unlocked from factory and it just happens that I have 2 phones like that and I travel abroad, so need this garbage resolved. It is my last carrier branded Qualcom phone, that's for sure.
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You wait a few days and click two or three buttons on the phone itself without human interaction to unlock it. It's not what I call a nightmare.

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tanquef said:
What i dont understand is, if you bought it from samsung direct it should be unlocked... or you selected your phone company instead of unlocked??
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Currently the unlocked one does not exist. Generally Samsung releases an unlocked one a couple months after the carrier ones.
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Tidbits said:
Currently the unlocked one does not exist. Generally Samsung releases an unlocked one a couple months after the carrier ones.
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Well, only by checking samsungs website you will realize that there is an unlocked version, and it was there since the release of the pre order
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tanquef said:
Well, only by checking samsungs website you will realize that there is an unlocked version, and it was there since the release of the pre orderView attachment 4279073
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Are they shipping out right now? With the S8 they had preorders for it but they didn't ship out until well after the carrier versions were in stores. I don't keep up with the unlocked simply because always had to wait a while and not all carrier features worked.
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Tidbits said:
Are they shipping out right now? With the S8 they had preorders for it but they didn't ship out until well after the carrier versions were in stores. I don't keep up with the unlocked simply because always had to wait a while and not all carrier features worked.
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According to the email samsung sent me after i ordered, shipping would be oct 15th, which is not bad, since they normally ship them faster than what they said, also ordered the vr and dex, but those are pre orders with no time frame
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tanquef said:
According to the email samsung sent me after i ordered, shipping would be oct 15th, which is not bad, since they normally ship them faster than what they said, also ordered the vr and dex, but those are pre orders with no time frame
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Yah they are already in stores and about a month after than the unlocks ship out. So roughly 2 months total time. Just some people don't like to wait, want carrier specific features unlock doesn't have, or Need a device to get away from a device. I fit in the last 2.
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Tidbits said:
Yah they are already in stores and about a month after than the unlocks ship out. So roughly 2 months total time. Just some people don't like to wait, want carrier specific features unlock doesn't have, or Need a device to get away from a device. I fit in the last 2.
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Well since I ordered only after i saw the iphone x features, for me its around 4 weeks wait, i can wait that specially after taking advantage of the financing that samsung offers
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