Can't screen record an app - Android Q&A, Help & Troubleshooting

Hello Fellow XDAs!
I am pretty new to the forum so please ignore few mistakes...
So I have a non-rooted mobile, and I am trying to record an app which offers video tutorials for 30-day trials. While using apps like DU Screen Recorder and Mobizen, The recorded video becomes black and only records audio. I have also tried bluestacks and genymotion to record videos via Bandicam, But the app doesn't runs on both of them. Please help. What should I do? Will root help.. The recorded video becomes black only on that particular app, and not on other applications

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PS. Sorry if this isn't the place to ask this ?

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