I've been dealing with connection issue on my Asus Zenwatch 2 since updating it 2.0. Sometimes when I try to use Google Assistant it comes up with error saying "Can't reach Google at the moment." When this happens the watch will show Bluetooth is disconnected in the connectivity settings, however my phone shows it's still connected and I still receive notifications as usually. The only thing I can't do is use voice features. Now when I'm connected to Wifi works perfectly fine, it just happens mainly on a mobile data/Bluetooth connection. If I reboot my phone and watch the issue will correct itself for a while.
Things I've tried:
-Factory resetting at least 5 times.
-Wiping the cache through recovery mode.
-Factory resetting my phone.
My devices and builds
Phone - ZTE Blade X Max (Z983) - Android 7.1.1
Build Z983V1.5.19
Watch - Asus Zenwatch 2 - Android 7.1.1
Build NWD1.170706.001
I apologized if this isn't the place to post this here. I'm new here!
Just not sure if it's man issue on the watch or phone side. Any insight is greatly appreciated! Thanks.
I've had similar issues when music is playing. If I use my watch to pause the music, then voice commands start working again. Try playing/pausing music with your watch, then try using voice commands again.
I don't mean to revive a dead thread, but I too am having the exact same problem as OP
/me too.
Me too, Ticwatch E, so recent watch.
Hi all,
maybe this will help you. I have had the same issue. But it's solved now:
https://support.google.com/androidwear/thread/41855
Related
Anyone run into this? I'm setting up my brand new watch with my moto x.
It pairs, and then does the initial setup (app installs, sync, I assume... Where it says "just a sec"... It does that for 3 minutes or so, then I get the" can't connect to the Internet "error.
I've tried a factory reset, I team through the list on the Google website, etc... Nothing fixes it! Any clue?
Sent from my XT1053 using Tapatalk
Did you pair via BT Settings or via Android Wear APP? You should NOT pair via settings. It needs to be done via the Android Wear APP.....
Can you see the Watch in the Android Wear APP?
Did you perform a Factory Reset on the Watch or on the Phone - or both?
If it says there is no internet connection -> Does Internet work on the Phone?
Using WLAN or GSM for Internet on the phone?
Any Blocker / Firewall etc installed on the Network/Phone?
Google NOW works on the phone?
I also have the same issue.
I had the same issue and tried following the usual advice from LG and Google abut making sure the apps were up to date etc. Then I hit upon the idea of turning off my wifi and using the phone network to download the firmware update - this worked. I can only assume this is something to do with my broadband supplier (possibly BT's Parental Controls). Give it a shot - it might work for you.
I have the same problem pairing with my LG G2, It was succesfull the first time I associated the devices but after a watch reset I always have the 'no internet access' problem.
I tried with a factory reset of the phone without results, but the watch is able to pair with the old Samsung S3 I used for a test.
I found nothing worked to pair the LG G watch to my Nexus 7/2013. Because I had been using the Nexus 7/2013 with a Moto 360 and I had a bunch of wear applications installed on the Nexus 7.
So, instead I found another device running 4.3+ (actually 4.4.4) and used it to setup the LG G watch. The steps were:
(1) Find device with no previous wear apps, and Bluetooth settings not paired with LG G watch.
(2) Install android wear app from play store.
(3) Turn on blue tooth.
(4) Pair LG G with android wear app (but not using device bluetooth settings).
(5) Do not get ahead with the android wear app. After pairing just wait at the "Turn on watch notifications" screen until the LG G watch finishes "Downloading*, Install, and auto restarting.
(6) Complete the steps in android wear app.
(7) Complete the steps on the LG G watch.
Unsure why this works, but it did for me.
This was preferred method rather than uninstall all wear apps from original Nexus 7/2013.
Oh, and if you decide to re-pair it with the original device, e.g. my Nexus 7/2013, you have to be very patient until all the original apps are re-installed. You can check on your Nexus device in Wear Mini Launcher, Behavior, Launcher exclusion apps to see how many apps you installed.
If some are missing you can reinstall from Play store. I had to reinstall Wear Mini Launcher and Calculator For Android Wear (Wearable Software) app for whatever reason.
Good luck.
Sregor said:
I had the same issue and tried following the usual advice from LG and Google abut making sure the apps were up to date etc. Then I hit upon the idea of turning off my wifi and using the phone network to download the firmware update - this worked. I can only assume this is something to do with my broadband supplier (possibly BT's Parental Controls). Give it a shot - it might work for you.
Click to expand...
Click to collapse
BINGO!
Thank you, saved me from reflashing my phone!!
--randy
Clear Bluetooth pairing
The way I was able to resolve the "can't connect to the Internet" issue was by going to my phone's bluetooth settings and found the existing LG G Watch device and removing the existing bluetooth registration by clicking 'Unpair'. That was the only method that worked for me after trying to "Reset device' on the LG G watch didn't work and uninstalling and reinstalling the 'Google Wear for Android' app didn't work. Once I removed the existing pairing and did a device reset everything behaved normally and stopped getting the "can't connect to the Internet" error. Hope this helps.
Hi all!
Im sorry if its already been posted but I didnt see it. I, regretfully, followed the prompt to update to 2.0. Its awful and ruined my watch!! NO longer can I get notifications (ive checked the settings, uninstalled android wear and reinstalled, toggled bluetooth, connected and disconnected from the watch, master reset the watch, and powercycled both.). 2.0 is complete garbage!!! any ideas on how to roll it back to the 1.2 OS??? THank you in advance for all your help and im sorry if its already been answered!!
Thank you!!
No there isn't
Sent from my m1 note using Tapatalk
are a lot of other people having this issue of notifications?
found any solution?
unfortunately here is the same mate did u find any solution?
well yes actually.
Do a disconnect and reset.
Forget the watch in the phone wear app.
Go through the reconnect procedure, BUT disable mobile data and get ready to disable the wifi on your phone.......
When the watch says "searching for updates" during the re-pairing procedure TURN THAT WIFI OFF on your phone so it cannot get to the updates.
Once the watch is setup, go to the settings on the play store of your watch and turn off auto updates.
Turn the data back on on your phone. You will have to update the play services on the watch for your apps to work, BUT you don't have to update from Android wear to Wear OS, and you can keep the stock look and feel!!
(found whilst trying to get to the bottom of the battery meter lying to me)
first blue tooth connection. My phone connected for phone services just find but no for android auto. I called Honda and tech did a factory reset on the audio system. it did more harm then help. My phone still was not found for android auto. However now all my contacts and recent calls will not show up. I still can make and receive calls but I can no longer get messages or see my contacts. After factory reset every thing seems to be not working. any Ideas? no one seems to be able to help me with this. PS I deleted my phone and tried installed it again but still the same issues.
Hello guys, i tried to search for simmilar thread but unsuccessfully.
I have a weird problem i would like to try reasolving without factory reset, which is known to work.
I have Android 5.1 or 5.1.1 device (more of them, this problem occurs only on this specific OS versions, on brands: Sansung, Lenovo, Evolveo) where i use bluetooth device.
Device was paired prior to this problem, and then unpaired.
This is when problems started. When I try to pair device again, popup for entering pin is showed, but afer, like, one second later it is "cancelled" and there is toast message shown with text: Couldn't pair to xxx because of an incorrect PIN or Passkey. I tried to delete cache and data of Bluetooth and Bluetooth share, but without any success with pairing. This all looks like Android has somewhere stored previous PIN and tries to use it once again although new pairing was initiated. Only known functional solution to me is factory reset, which, as i mentioned, i would love to avoid.
Is there any chance to solve this issue?
I can provide logs if necessary.
Thanks in advance
EDIT:
Investigation proved that this issue was caused by Google Play services. Stopping this service allows pairing to be completed without problem... Investigating even further
My p6 will see most some of my Bluetooth devices (laptop, tablet, TV, earbuds) . It pairs with the earbuds, but everything else it will try and pair, usually does not. If and when hen it does pair, that pairing is dropped dropped within 5 secs. Cleared BT cache, rebooted. No joy. It will show no paired devices.
Network reset.
Clear system cache.
Hard reboot.
Do not factory reset; find to root cause as it will likely reoccur otherwise, eventually.
It may be a 3rd party app, try in safe mode.
Try rolling back associated apks to their factory load versions if updated.
Double check permissions and settings.
blackhawk said:
Network reset.
Clear system cache.
Hard reboot.
Do not factory reset; find to root cause as it will likely reoccur otherwise, eventually.
It may be a 3rd party app, try in safe mode.
Try rolling back associated apks to their factory load versions if updated.
Double check permissions and settings.
Click to expand...
Click to collapse
Thanks. Tried everything but the "roll back " . It will remain paired with ear buds and car, but laptop, desktop,tablet and phone all disconnect immediately
Tool Belt said:
Thanks. Tried everything but the "roll back " . It will remain paired with ear buds and car, but laptop, desktop,tablet and phone all disconnect immediately
Click to expand...
Click to collapse
You play with bt settings in Developer options?
Is power management active? This doesn't fit power management's profile for erratic behavior but maybe it got "smarter".
Played with BT in developer. I will give power a try, but I don't understand why the buds and car are seemingly 0k. I haven't the chance to be in the car for an extended period.
Tool Belt said:
Played with BT in developer. I will give power a try, but I don't understand why the buds and car are seemingly 0k. I haven't the chance to be in the car for an extended period.
Click to expand...
Click to collapse
Think about the clues.
Are the other devices configured properly?
Check Event Viewer in Windows for error messages, it might tell you why this is happening.
Try some Google searches for similar issues, it can be other devices and OS versions. Many issues span both. With a newer device this strategy works many times.
To see if power management is active Developer options>standby apps, all buckets should show as active, otherwise power management is running. It can't be disabled here though.
Power checks out. I tried to send a file from the tablet. Phone showed the attachment, file failed. Was able to send a file to tablet using "nearby device"
Tool Belt said:
Power checks out. I tried to send a file from the tablet. Phone showed the attachment, file failed. Was able to send a file to tablet using "nearby device"
Click to expand...
Click to collapse
Do it to the PC and see what error messages Event Viewer shows.
Sent file from lap top to P6. P6 paired and accepted. Closed send window on LT and P6 dropped connection. Sent another file and did not click finish on LT and P6 remains connected and LT acts as trusted device for Smart Lock. The purpose here is not having to get frustrated with the FP sensor while at home. Using Trusted Location enables an area with nearly a half mile radius
It's not just bluetooth, it has to do with the Wifi+Bluetooth implementation. You can reliably crash System Settings after a factory reset if you type a wifi password wrong on the same network more than once, or if you attempt to connect to the same network with an incorrect password too many times. Attached "proof" (not really proof but). Once it crashes it'll restart setup but won't let you continue past Network Setup.
I could not get my Android Wear watch (Fossil Gen4) to connect. It was seen once and tried to but the bluetooth stack crashed. Even after a reboot, settings reset, forgot the device, and factory reset the watch it would not work.
My Pixel buds connected via fast pair and "worked", but the phone refused to identify them as Pixel Buds and I could not use the dedicated settings app. Same thing with my Galaxy Buds Live, the Samsung Wearable app would not find the buds even when connected.
MichRT said:
It's not just bluetooth, it has to do with the Wifi+Bluetooth implementation. You can reliably crash System Settings after a factory reset if you type a wifi password wrong on the same network more than once, or if you attempt to connect to the same network with an incorrect password too many times. Attached "proof" (not really proof but). Once it crashes it'll restart setup but won't let you continue past Network Setup.
I could not get my Android Wear watch (Fossil Gen4) to connect. It was seen once and tried to but the bluetooth stack crashed. Even after a reboot, settings reset, forgot the device, and factory reset the watch it would not work.
My Pixel buds connected via fast pair and "worked", but the phone refused to identify them as Pixel Buds and I could not use the dedicated settings app. Same thing with my Galaxy Buds Live, the Samsung Wearable app would not find the buds even when connected.
Click to expand...
Click to collapse
This sounds similar to my problems. Try and contact support (took 50 minutes for a call back) and get it into their system.
Tool Belt said:
This sounds similar to my problems. Try and contact support (took 50 minutes for a call back) and get it into their system.
Click to expand...
Click to collapse
I'm sorry you're dealing with it I've since factory reset the device and haven't tried crashing anything, so things seem to be working so far. I have an RMA P6 on the way already due to terrible screen tint issues on my phone. Took over 3hrs (1hr waiting for chat to be available, 1hr in line on chat, 1hr on chat)
I may try a reset when I am bored. Gr8 you have a new one coming