Reset problem - Honor 7 Q&A, Help & Troubleshooting

Hi.
I am trying to reset my honor 7 to mainfacture but it refuse and this shows on the screen.
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Can anyone help please?

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Is your phone recognized when you type fastboot devices? Otherwise you can try the dload method, tell me if you want me to explain more

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I dont really understand can you explain please

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How did you try to reset it ? Is your bootloader unlocked? Have you installed a custom recovery?

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I didn't install anything. I just went to setting and factory reset and when it shut down and power up this screen shows up after the logo.
And to get back to the home screen I keep pressing home and volume down and it restart and gets back to home screen. So the problem is the phone refuse to factory reset

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In this case juste use the dload method and flash your current ROM

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Rayan19997 said:
In this case juste use the dload method and flash your current ROM
Click to expand...
Click to collapse
What's a dload?

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To perform dload method: place the UPDATE.APP of the ROM you want to install inside a folder called dload and located at the root of your SD card. Then shut down your phone, when it is powered off, hold power and both volume buttons at the same time, when the phone reboot release the power button but keep holding the volume buttons until you see a starting process.
Note: you need a stock recovery to perform that