[Q]question about new android phone i purchased - Android Q&A, Help & Troubleshooting

Hello guys
i just purchased samsung j7 pro online and it looks alright but the box seal was broken
so i cant confirm if its is new or not .. maybe it has been used before and got a factory reset to look like new
-so my question is is there any method to check if my phone had been used before or not ?
-is there a code to check how long my phone worked since its release or life time call duration of the mobile ?
-and should i accept the phone with a broken seal box ?

coldflu said:
Hello guys
i just purchased samsung j7 pro online and it looks alright but the box seal was broken
so i cant confirm if its is new or not .. maybe it has been used before and got a factory reset to look like new
-so my question is is there any method to check if my phone had been used before or not ?
-is there a code to check how long my phone worked since its release or life time call duration of the mobile ?
-and should i accept the phone with a broken seal box ?
Click to expand...
Click to collapse
Never use a phone with a broken seal box, it is highly probable that its parts have been replaced by duplicate low-quality ones.
Return the phone and ask for a new one.

coldflu said:
Hello guys
i just purchased samsung j7 pro online and it looks alright but the box seal was broken
so i cant confirm if its is new or not .. maybe it has been used before and got a factory reset to look like new
-so my question is is there any method to check if my phone had been used before or not ?
-is there a code to check how long my phone worked since its release or life time call duration of the mobile ?
-and should i accept the phone with a broken seal box ?
Click to expand...
Click to collapse
Hit thanks if found useful

Related

[Q] How to check Old Handset before Buy. (India)

Thanks in advance for taking your time to reply,
1. I want to buy s2 from a friend tomorrow in 20K. So is it the right amount to pay for a 9 month old set in delhi.
2. Next While buying from a person what cares should I take to not get into trap !
3. Also how to know if he ever flashed the handset with any custom rom or how many flashes he done.
4. I don't think he is any advanced knowledge kind of guy so what should i Check in phone before buying.
5 :::::: Main Concern about battery ::::: How to check if battery have good backup and not already weak.
Please Please reply those who know this kind of information.
Again thanks.
TheBlazingIndian said:
Thanks in advance for taking your time to reply,
1. I want to buy s2 from a friend tomorrow in 20K. So is it the right amount to pay for a 9 month old set in delhi.
i'm not from india
2. Next While buying from a person what cares should I take to not get into trap !
pink spot camera, solid home and volume button, yallow screen
3. Also how to know if he ever flashed the handset with any custom rom or how many flashes he done.
using download mode
4. I don't think he is any advanced knowledge kind of guy so what should i Check in phone before buying.
try this code *#0*#
5 :::::: Main Concern about battery ::::: How to check if battery have good backup and not already weak.
it's hard to tell
Please Please reply those who know this kind of information.
Again thanks.
Click to expand...
Click to collapse
answer inside the quote
TheBlazingIndian said:
Thanks in advance for taking your time to reply,
1. I want to buy s2 from a friend tomorrow in 20K. So is it the right amount to pay for a 9 month old set in delhi.
Checkl India prices .
2. Next While buying from a person what cares should I take to not get into trap !
Not a G model and custom rom counter at zero not modded or customised .
3. Also how to know if he ever flashed the handset with any custom rom or how many flashes he done.
4. I don't think he is any advanced knowledge kind of guy so what should i Check in phone before buying.
5 :::::: Main Concern about battery ::::: How to check if battery have good backup and not already weak.
You cannot back a battery up replacements or cheap test a battery requires two weeks use .
jje
Click to expand...
Click to collapse
Thanks. Will check these sure.
heahmad said:
answer inside the quote
Click to expand...
Click to collapse
Thanks. very helpful suggestions .
most imp is what jje said................ G model
also if he is a friend you better not ask these questions... aka trap comment
unless he is not a friend
Clearification.
atifsh said:
most imp is what jje said................ G model
also if he is a friend you better not ask these questions... aka trap comment
unless he is not a friend
Click to expand...
Click to collapse
I should have been precise on friend as " Internet Friend".
20k is a good buy
1.look for scratches over the body
2.check the hardware buttons for problems
3.use the code "*#0*#" in dialer and check for touch issues.
4.check how good is the usb charging port.
5.insert a sim and check the voice an mic.
6.check the loud speaker by playing some songs.
bala_gamer said:
20k is a good buy
1.look for scratches over the body
2.check the hardware buttons for problems
3.use the code "*#0*#" in dialer and check for touch issues.
4.check how good is the usb charging port.
5.insert a sim and check the voice an mic.
6.check the loud speaker by playing some songs.
Click to expand...
Click to collapse
Thanks Will keep check . Meeting tomorrow . Deal finalized in 18000 INR.
Wow, how much new one cost there?
Its 28500-INR but you can get it on less price too if you buy it from gaffar market.
Sent from my GT-I9100 using xda premium
Stay away, i got my S2 3 months back at 20k, wait for S3 to come to india, u can get S2 as low as 17k
Sent from my GT-I9100 using XDA
Haha, dam exchange rates and dying economy...... Its 50 plus here

[Q] LG Optimus G Menu Button Quit Working

Hello All,
This is my first post on this forum. I tried searching, but haven't found the answer yet so posting here.
I have an LG Optimus G which I bought about 2 months ago from ebay. Phone was in brand new condition and the seller claimed that he only used it once (a few hours) but didn't like the interface so he went back to iPhone. The phone has worked flawlessly until today when the menu button quit working. It is not registering any touch on that side; although the button lights up when the home and back buttons or the screen is used. It is only the menu button that has gone bad. I have not recently installed any updates either. The last update I installed was 11/19/2013. It is running Android version 4.1.2.
Is there a fix to this problem? I am really bummed that being my first android phone, I was starting to like this phone a lot and now this problem has come up!
Any help will be appreciated
Thanks
Vortex777 said:
Hello All,
This is my first post on this forum. I tried searching, but haven't found the answer yet so posting here.
I have an LG Optimus G which I bought about 2 months ago from ebay. Phone was in brand new condition and the seller claimed that he only used it once (a few hours) but didn't like the interface so he went back to iPhone. The phone has worked flawlessly until today when the menu button quit working. It is not registering any touch on that side; although the button lights up when the home and back buttons or the screen is used. It is only the menu button that has gone bad. I have not recently installed any updates either. The last update I installed was 11/19/2013. It is running Android version 4.1.2.
Is there a fix to this problem? I am really bummed that being my first android phone, I was starting to like this phone a lot and now this problem has come up!
Any help will be appreciated
Thanks
Click to expand...
Click to collapse
Welcome to the Community.
Although , I haven't heard about this problem earlier. But in case if that's a hardware problem , then with some tweaks , on-screen buttons can be used , like in N4. It's an alternative.
However , for that the phone should be rooted.
In case if you have warranty available , then you should probably take it to the nearest service center. But if not , then I guess rooting it shouldn't cause any issue , as there is no warranty left to void.
Apparently , is there any app that you have installed recently that is meant for tweaking some settings of your droid ??
Rishi. said:
Welcome to the Community.
Although , I haven't heard about this problem earlier. But in case if that's a hardware problem , then with some tweaks , on-screen buttons can be used , like in N4. It's an alternative.
However , for that the phone should be rooted.
In case if you have warranty available , then you should probably take it to the nearest service center. But if not , then I guess rooting it shouldn't cause any issue , as there is no warranty left to void.
Apparently , is there any app that you have installed recently that is meant for tweaking some settings of your droid ??
Click to expand...
Click to collapse
Rishi,
Thank you for the welcome and the quick reply. I didn't install any app for tweaking the settings. The last two apps I installed were Mercury Messenger and Skype.
As far as warranty goes, how do I find out if it is still in warranty or not since I bought the phone on ebay? Not sure how long the seller had the phone before I bought it.
Do you think hard resetting would help?
Thanks
Vortex777 said:
Rishi,
Thank you for the welcome and the quick reply. I didn't install any app for tweaking the settings. The last two apps I installed were Mercury Messenger and Skype.
As far as warranty goes, how do I find out if it is still in warranty or not since I bought the phone on ebay? Not sure how long the seller had the phone before I bought it.
Do you think hard resetting would help?
Thanks
Click to expand...
Click to collapse
If it were a hardware problem, I don't think hard reset will do any good.
But you can try to take a backup and then try resetting it once.
As far as warranty is concerned, you can check with the owner of the phone from whom this phone was purchased on eBay. Of he has a valid bill with remaining warranty then maybe you could be lucky.
Sent from my LG-E970 using Tapatalk 2
You can try this to check if it's really not registering any touch on the home key.
GO through this step. ( I assume , you're on Stock )
In the phone type in : 3845#*970#
It'll open a hidden menu with loads of options for testing .
GO to : HW Device test (options 2 from top)
-> Touch test, ( option 4 from top.)
->Touch sensing test.
You can perform various touch test and buttons test there to see what areas are having trouble registering touch inputs.
Rishi. said:
You can try this to check if it's really not registering any touch on the home key.
GO through this step. ( I assume , you're on Stock )
In the phone type in : 3845#*970#
It'll open a hidden menu with loads of options for testing .
GO to : HW Device test (options 2 from top)
-> Touch test, ( option 4 from top.)
->Touch sensing test.
You can perform various touch test and buttons test there to see what areas are having trouble registering touch inputs.
Click to expand...
Click to collapse
Thanks Rishi,
I performed the touch test and yes the menu location is not registering touch. Rest everything else is registering touch correctly. I have contacted the seller to see if they can help.
So, say if it is not in warranty, what else can be done?
Thanks!
If not under warranty then it's going to cost quite a bit. I have no idea about the cost and internals though.
IMO, you can continue with the onscreen overlay button fix, if it asks too much to get repaired.
It'll like as if you were using a nexus 4 with external memory support and lte.
https://www.box.net/s/aul9oyk1q1bx7ykjala0
Link for service manual.
adfurgerson said:
Link for service manual.
Click to expand...
Click to collapse
Thanks adfurgerson,
I will go through the manual from home.
ChummyDays said:
try going to the LG website and requesting a repair. I got mine off of Ebay as well and surprisingly it was still covered. (proximity sensor broke and it was repaired by LG)
Sent from my Optimus G using Tapatalk 2
Click to expand...
Click to collapse
Thanks for your reply, ChummyDays,
Question though; how did you establish the proof of purchase LG requires you to send (I am guessing, you bought yours used like mine)?
I dropped my phone few days ago and now my home, menu and back buttons are not working properly. espesially the back button 'goes on' sometimes and it shuts everything what i open immediately. home and menu buttons just dont respond sometimes on my touch. Is there anyway I can fix it myself? I also thought about the on screen buttons, but couldnt find any tweaks for that.
if your buttopns r broke install xposed, will need root and install gravity box and enable the navigation bar.

[Q] Note 3 demo live unit .Something called watermark on display and UI permanently

Hello .Any advice would be useful.I`m new to this forum so thanks in advance for you help.My problem consists in :
I have a Samsung Note 3 demo live unit ,bought for mini tablet purpose few days ago.It had installed 4.3 on it and of course that awful retail mode when i bought it .I didn`t deactivate that retail mode ,i just proceeded for flashing a new rom ,the official kitkat ,next minutes after i bought it .after that the retail mode was gone ....i had some problems with the continuous reboot but after finding some interesting articles here on xda forum ,i solved that .It was that wireless option (allways on bug) that created the rebooting.But something still remains .I have some kind of a pic permanently on all the pages,programs,and the entire UI .....it`s like an add or banner. related to a campaign ,Samsung-Orange for autist children called, a world of happy faces....I think probably this note 3 was exposed in an Orange store along this campaign last months ...and had something installed on it .
Here is this campaign official site :
aworldofhappyfaces.com
I have a picture like that flower banner (which can be seen on that website ) permanently on my screen everrywhere.I heard it`s called a watermark.I`m not sure.But what i know It is that is stressing me deeply ,especialy when i try to use my spen in notes ,you can observe it better .It is also very pregnant on white and any other light colors as well.
I tried to find something related to it in all aplication manager ,anything to deactivate it ..but nothing present.Of course i tried factory reset,hard reset ,but didn`t help either.What can i do ?
It is possible that this thing to be somehow linked to this demo live motherboard or is it a software -hardware problem ,something implemented which isn`t intended to be removed.
Kind regards,
Catalin
ps:it gets more strange than this when i try to capture a screenshot ...on the screenshot that background banner can be observed but when i transfer it in my computer it isn`t there
symbian01 said:
Hello .Any advice would be useful.I`m new to this forum so thanks in advance for you help.My problem consists in :
I have a Samsung Note 3 demo live unit ,bought for mini tablet purpose few days ago.It had installed 4.3 on it and of course that awful retail mode when i bought it .I didn`t deactivate that retail mode ,i just proceeded for flashing a new rom ,the official kitkat ,next minutes after i bought it .after that the retail mode was gone ....i had some problems with the continuous reboot but after finding some interesting articles here on xda forum ,i solved that .It was that wireless option (allways on bug) that created the rebooting.But something still remains .I have some kind of a pic permanently on all the pages,programs,and the entire UI .....it`s like an add or banner. related to a campaign ,Samsung-Orange for autist children called, a world of happy faces....I think probably this note 3 was exposed in an Orange store along this campaign last months ...and had something installed on it .
Here is this campaign official site :
aworldofhappyfaces.com
I have a picture like that flower banner (which can be seen on that website ) permanently on my screen everrywhere.I heard it`s called a watermark.I`m not sure.But what i know It is that is stressing me deeply ,especialy when i try to use my spen in notes ,you can observe it better .It is also very pregnant on white and any other light colors as well.
I tried to find something related to it in all aplication manager ,anything to deactivate it ..but nothing present.Of course i tried factory reset,hard reset ,but didn`t help either.What can i do ?
It is possible that this thing to be somehow linked to this demo live motherboard or is it a software -hardware problem ,something implemented which isn`t intended to be removed.
Kind regards,
Catalin
ps:it gets more strange than this when i try to capture a screenshot ...on the screenshot that background banner can be observed but when i transfer it in my computer it isn`t there
Click to expand...
Click to collapse
Have you tried checking the screen for any film that might need peeling?
gamer765 said:
Have you tried checking the screen for any film that might need peeling?
Click to expand...
Click to collapse
hello thanks for answering ........well in the first instance i didn`t check .earlier i did it ,and it doesn`t seem to have any film or screen protector ,sticker ,etc attached on the exterior of the display.I took a good look in all the corners ,tried with my nails to see if i can remove something which cannot be seen with the bare eye ,but it seems nothing like that is present here.And to be honest i never heard that a galaxy device to come with a built in film protector ....but given the fact this is a demo live ,it came into my mind that this thing could be possilbe.Anyway at this point i think there isn`t anything attached there.Is it somehow possible that the display itself to be manufactured especially for that campaign ?..with that dim sticker into it ...i mean something like a hardware characteristic! if i had any other display for note 3 i would have tried a short replacement to see if this is the problem ,but i dont`t have .
It is possilbe to be something beneath the glass ...between lcd and gorilla glass?
I know this is a old topic but I don't know if you had figured this one out.
The thing you are/were seeing is a burned logo in the display. Most probably the unit was stuck on that screen while playing demo videos in the store.
I work in a telecom store and I've seen them a lot.
Thought might be interesting to know this.
Verstuurd vanaf mijn SM-G925F met Tapatalk

spare battery

Hello, I am looking to change my battery that has swollen.
Do you have an idea where to buy it?
AFAIK you can't buy new batteries, nor can you remove the old one unless you know exactly what you're doing.
it is removed from the phone but I can not find a seller for this item ......
aliexpress, there is a lot of stuff for our phones. i picked up the screen about a month ago, and it cost only 20$.
I also bought a screen for this phone on this site, but there is no battery ...
bubu3333 said:
I also bought a screen for this phone on this site, but there is no battery ...
Click to expand...
Click to collapse
I have also bought a screen from AliExpress, but there are no instruction on how to replace. Do you have any kind of instructions? I can only find remove the screws on the bottom and the simcard holder, then use a prying tool between the bezel and the backplate. But this is very limited? Any advice? Ofcourse doing it is all at my own risk, but I need some help
Hello ,
I found a video on "youtube" for a tutorial done in Russia.
Hoping that it will be useful
cordially
bubu3333 said:
Hello ,
I found a video on "youtube" for a tutorial done in Russia.
Hoping that it will be useful
cordially
Click to expand...
Click to collapse
Hi Bubu,
I can't find the video. Do you have the link or can you post the title (if a link wouldn't be allowed).
Any help is probably better that none.
A local phone shop was able to open it. Now I am removing all parts. I am currently stuck with the battery, but I expect the screen will also be a challenge. At least it seems it was at the first Swift.
Thanks,

fake galaxy s9+

OK, so my wife recently bought an unlocked Samsung Galaxy S9+ from an individual on facebook for $400. At first I thought man that's cheap. Then I actually got hold of it. First I notice the OS is old and ninth ng like my s8+. Dual sim, lot of options and settings missing. Plug it into my laptop and it says that the portable device only has 5.38g memory. But the phone actually has 128g and in the USB options itbalso has an option for built in cd-rom.. Anyway its a fake. How do I go back and put the real s9+ software/firmware on it?
The first way to notice if your galaxy s9 is fake is open the camera app and then pro mode and switch between the f/1.5 and the 2.4 and see if it actually does something. In case that your were ripped off, i'm sorry to tell you, you can't put the original/real software on it
djr5128 said:
OK, so my wife recently bought an unlocked Samsung Galaxy S9+ from an individual on facebook for $400. At first I thought man that's cheap. Then I actually got hold of it. First I notice the OS is old and ninth ng like my s8+. Dual sim, lot of options and settings missing. Plug it into my laptop and it says that the portable device only has 5.38g memory. But the phone actually has 128g and in the USB options itbalso has an option for built in cd-rom.. Anyway its a fake. How do I go back and put the real s9+ software/firmware on it?
Click to expand...
Click to collapse
You can't, Samsung firmware would brick your device. Better try to get your money back or contact the police for what you can do.
gee2012 said:
You can't, Samsung firmware would brick your device. Better try to get your money back or contact the police for what you can do.
Click to expand...
Click to collapse
Thanks for the reply. That was a lot quicker than I expected to see a response. Anyway..Well d#*! it. Most everything on it is just like the galaxy but it has old android version. What about upgrading it to the 8.0 Oreo at least. I've tried contacting the individual but since the first message we sent regarding it the person either blocked us or deactivated the account. So....... Hit a brick wall there.
Why would you buy a s9+ for 400 in the first place?
you cannot upgrade to oreo because you don't know what is the correct firmware for you device.. since it's a fake it probably won't have any customer support or future updates
djr5128 said:
Thanks for the reply. That was a lot quicker than I expected to see a response. Anyway..Well d#*! it. Most everything on it is just like the galaxy but it has old android version. What about upgrading it to the 8.0 Oreo at least. I've tried contacting the individual but since the first message we sent regarding it the person either blocked us or deactivated the account. So....... Hit a brick wall there.
Click to expand...
Click to collapse
What you bought is NOT a Samsung device, its probably a Chinese clone with inferior hard- and software. If you we`re even able to flash firmware with Odin which i doubt you`re device would be nothing more then a 400 USD paper weight. Better file a complaint with the police if the buyer on FB sold the device as a genuine Samsung S9+, because this is fraud and a lie.
Can you post a screenshot of /settings/ Telephone info/software data. Or get AIDA64 from the playstore for the phone info.
s0nixx said:
Why would you buy a s9+ for 400 in the first place?
Click to expand...
Click to collapse
Well I didn't my wife did. and because last year when the s8 came out I had pre-ordered my s8+ from Samsung. the about a month after the release found a listing on facebook for a (Straight Talk) s8+ for $400. was fully legit still in the box. but she got duped this time.
crossdeath said:
you cannot upgrade to oreo because you don't know what is the correct firmware for you device.. since it's a fake it probably won't have any customer support or future updates
Click to expand...
Click to collapse
Thanks for the reply. Ive never rooted or done any modding other than unlocking my gs8+. So I figured it was worth a shot to ask. When its plugged into the computer and you click properties it says its a Samsung SM-G9600.
djr5128 said:
Thanks for the reply. Ive never rooted or done any modding other than unlocking my gs8+. So I figured it was worth a shot to ask. When its plugged into the computer and you click properties it says its a Samsung SM-G9600.
Click to expand...
Click to collapse
Install AIDA64 from the PlayStore for device info and look for /system/modelnumber. You can insert any model number specification in the build.prop, that doen`t make it true though.
gee2012 said:
What you bought is NOT a Samsung device, its probably a Chinese clone with inferior hard- and software. If you we`re even able to flash firmware with Odin which i doubt you`re device would be nothing more then a 400 USD paper weight. Better file a complaint with the police if the buyer on FB sold the device as a genuine Samsung S9+, because this is fraud and a lie.
Can you post a screenshot of /settings/ Telephone info/software data. Or get AIDA64 from the playstore for the phone info.
Click to expand...
Click to collapse
Yeah I've figured out they it's not true Samsung. I would post screenshots or pics but can't figure out how. I see an image icon but when i hit it. It asks for image url instead of letting me select them.
i just wonder why you keep trying installing new firmware on a device you know for sure is 100% fake and obviously not an s9+ (not even samsung i bet). can I ask what you're up to? i would personally track that bastard down and beat him like Negan did to Glenn.
gee2012 said:
What you bought is NOT a Samsung device, its probably a Chinese clone with inferior hardle to flash firmware with Odin which i doubt you`re device would be nothing more then a 400 USD paper weight. Better file a complaint with the police if the buyer on FB sold the device as a genuine Samsung S9+, because this is fraud and a lie.
Can you post a screenshot of /settings/ Telephone info/software data. Or get AIDA64 from the playstore for the phone info.
Click to expand...
Click to collapse
Ii'm posting pics. They swore and promised that it was true galaxy S9+. But I knew something wasn't right within about 10 seconds of seeing it myself. Which was later that evening when she got it that morning. . When i noticed iti tried to geton and send them a message and they had already deactivated the account. So she just got stuck with it. Even though it's s fake it does haves lot of the features and features of a s9 so just trying to see if there's s way to at least changer it to a newer android version.. download the aida64
boydzethuong said:
i just wonder why you keep trying installing new firmware on a device you know for sure is 100% fake and obviously not an s9+ (not even samsung i bet). can I ask what you're up to? i would personally track that bastard down and beat him like Negan did to Glenn.
Click to expand...
Click to collapse
Yes it's fake but despite the fact that it is she gott stuck with it. And she still likes it(not $400 woth of liking) and it does have a lot of the features and all of the s9 so just trying to make the best of it and update it to a better OS.
djr5128 said:
Yes it's fake but despite the fact that it is she gott stuck with it. And she still likes it(not $400 woth of liking) and it does have a lot of the features and all of the s9 so just trying to make the best of it and update it to a better OS.
Click to expand...
Click to collapse
This phone has a MediaTek CPU and it has absolutely no similarity`s to a Samsung phone, it will be very hard (probably impossible) to find a rom that will go with that. I`d sell it for a few bucks to get rid of it and get a proper one. Try Swappa for instance for finding a descent phone.
djr5128 said:
Ii'm posting pics. They swore and promised that it was true galaxy S9+. But I knew something wasn't right within about 10 seconds of seeing it myself. Which was later that evening when she got it that morning. . When i noticed iti tried to geton and send them a message and they had already deactivated the account. So she just got stuck with it. Even though it's s fake it does haves lot of the features and features of a s9 so just trying to see if there's s way to at least changer it to a newer android version.. download the aida64
Click to expand...
Click to collapse
Dman those bigass bezels..
djr5128 said:
Yes it's fake but despite the fact that it is she gott stuck with it. And she still likes it(not $400 woth of liking) and it does have a lot of the features and all of the s9 so just trying to make the best of it and update it to a better OS.
Click to expand...
Click to collapse
After seeing your pics I gotta say wow those bastards they did such a great work. Non-tech people will easily got trapped.
Unfortunately I dont think you can find any matching firmware for this fake model. Maybe you can have a look with custom OS instead e.g. lineage os or cyanogenmod. not sure they have something for this device and you may have a chance to turn your device into a $400 paper weight too.
LOL this is hilarious. Who randomly buys a phone on Facebook? I don't even use Facebook, but I definitely wouldn't just buy a phone from there.
It's a fake.You cannot flash official Sam firmware in it. It would brick.
djr5128 said:
OK, so my wife recently bought an unlocked Samsung Galaxy S9+ from an individual on facebook for $400. At first I thought man that's cheap. Then I actually got hold of it. First I notice the OS is old and ninth ng like my s8+. Dual sim, lot of options and settings missing. Plug it into my laptop and it says that the portable device only has 5.38g memory. But the phone actually has 128g and in the USB options itbalso has an option for built in cd-rom.. Anyway its a fake. How do I go back and put the real s9+ software/firmware on it?
Click to expand...
Click to collapse
Well, as others have stated... You cant do much with it. I am sure the real mfg will not be putting out firmware updates.
You can tell your wife to use it as is, which I would NOT do. The reason being, you dont know what kinda of spyware is loaded on that thing. I would factory reset it, sell it on ebay for what it is, an s9+ clone and try to recovery the loss. I think that phone should be worth $200 on ebay

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