Hello everyone, I just got this tablet today and I'm having an issue with it. I was trying to play a music game and I noticed that when I touched both extremes of the screen the multitouch would release my fingers for some reason. I've recorded a video of it using a multitouch application just to make sure I wasn't going crazy, here it is:
Link to the Youtube video
Do you think it's defective? If anyone has this M5 10 tablet could you test it for me and see if you also have the same multitouch issue? Since I just got it today, should I return it? Or is it something that can be fixed?
Thank you.
Received mine today from Boulanger in France, i used the same software as you to test it. Everything is working fine, even with 3 or 4 fingers, using the same kind of routine you used. So i suppose that your tablet is faulty. Sorry mate.
RubyRP62 said:
Received mine today from Boulanger in France, i used the same software as you to test it. Everything is working fine, even with 3 or 4 fingers, using the same kind of routine you used. So i suppose that your tablet is faulty. Sorry mate.
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Click to collapse
This stuff happens Thanks for testing it out! This one is going back
I have the same problem bro! You can find my post here: https://forum.xda-developers.com/showthread.php?t=3777471
I have already open a ticket on the support
Sent from my [device_name] using XDA-Developers Legacy app
I have the same issues als well. You can see it very well with the App "Multi touch test" from Spencer Studios.
Has someone more info on this issue as the tablet is useless for me with those touch problems and I will send it back if there is no fix available in the near future.
andrgin said:
I have the same issues als well. You can see it very well with the App "Multi touch test" from Spencer Studios.
Has someone more info on this issue as the tablet is useless for me with those touch problems and I will send it back if there is no fix available in the near future.
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Hi Andrgin, which is your problem? In my case I have the problem only if I touch the screen with two fingers. In this case seems that the tablet, after 2 sec, can't recognize anymore the touch. I'm waiting the response of the support for the ticket that I opened, hopping that they can tell me that is only a software problem and not an hardware issue, let's see...Anyway I have your idea too, I bought this tablet to play music game and is really useless with this problem.
When I touch the screen with 2 fingers at the same time and do not move them for about 1 second the tablets looses the touch of both fingers. It does not happen if I dont put both fingers down at the same time (more than about 500ms), move the fingers around while they touch the screen. Also it does not happen with 3 or more fingers.
To me it seems like the system treats the as a gesture.
I made a video about it:
youtu.be/PXXakOw_1Hk
I also thinks that the system treats this as some kind of a weird gesture. I don't think it is related to the hardware. I'll ask the Huawei support soonish because it really is annoying with cytus 2 for example or even pdfs when you want to pan soon and have 2 fingers on it and then your touch input gets removed.
This is with the 10 pro
Could it be, I hope that you are right but is really strange that only some devices have this problem, if it is a software problem, all the devices with this software need to have the issue.
I think all have this problem. So far everybody that said he does not have this bug had tested it the wrong way. You have to place both fingers at the same time and do not move them. If you move them while touching the screen it still works.
And no I dont think it is hardware related.
I also experienced this (talked about it in another thread), but it must be more complicated than that.
It's not something that systematically happens whenever i put two fingers down a the same time. It works just fine most of the time, but occasionally notes will drop, always in the same spots, in the same songs. "Pointer location" shows the touch is still being registered, if that's anything to be trusted.
I'll take the occasion to ask again since there seem to be other people who play music games in this thread: beside the touchscreen issues, has anyone noticed a slight delay on the audio feedback? I'm talking about a 100-150 ms delay from the moment i touch the screen to the moment the corresponding sound effect plays. The touch itself is registered correctly, but the audio lags behind for some reason.
Either way, i sent back the 10.8", gonna have the 8.4" here by tomorrow i hope, will update on how this one behaves.
It does not matter where you place your fingers only that it happens at the same time (less than about 500ms) and you dont move them for about 1 second.
About audio I dont know. Most time I had sound off.
It may be a general Android Oreo bug, although the article speaks about Android 8.1, not 8.0:
https://www.xda-developers.com/android-8-1-oreo-multi-touch-bug-fixed-june-update/
Maybe Huawei used parts of Android 8.1 for the M5.
A fix from Google is planned for the June security update.
Just tested the 8.4", after installing the new update. Interestingly enough, it didn't seem to drop any inputs.
The sound delay, however, is exactly the same, and it baffles me no one else seems to notice it.
On top of that, i think i got a defective unit, as the charging speed starts off at 3300-3400 mAh, then drops to 500-600, never to rise again. So much for quickcharge.
Battery also seems to run considerably hotter for no apparent reason: 37 degrees Celsius while charging at that pitiful speed, no other apps running.
For reference, the 10.8" never exceeded 32 degrees, and that's while charging at max speed, with apps running at the same time.
Overall, this tablet has been nothing but a huge disappointment, i'll just refund it and wait for something else to come out at this point.
Edit: it charges normally when the screen is turned off. When the screen is on, the charger seems to provide enough current to offset whatever i'm consuming, plus those 500-600 extra mAh, so no matter what i'm doing that speed doesn't change. The 10.8" was charging normally, full speed minus whatever power i was drawing, so i'm still pretty sure something's not right.
@chris_g I really hope it could be the problem but wait two more months it's really frustrating! For now I haven't received yet one answer from the support...
Not really good news from Italian support, them tell me that no reports was received about our problem, so them suggested me to try to reset the device to the default to see if is a software problem. Did you guys found something else? I'm really thinking to request the replace of the device.
Just to be sure, could someone give me the mail of the international/English support? I want to try to write a mail also to them.
Cheers
I got the M5 Pro from amazon.it and the warranty check showed that I get warranty in most European countries. I opened a ticked with the Austrian support providing all the info they needed. They said they dont know of the problem so far and will forward it. This was over 1 week ago and I did not receive any response yet.
Replacing the tablet will not solve anything because every M5 (at least the 10" versions) have this bug.
And no it is not an Oreo bug because my Mate 10 (also EMUI 8.0) works fine. I guess it is some code Huawei added to support the pen.
Firmware Finder already shows a EMUI 8.1, but it is not approved for installation yet. I guess we will get Oreo 8.1 in a few weeks/months and this bug will hopefully be fixed in the new version.
andrgin said:
Firmware Finder already shows a EMUI 8.1, but it is not approved for installation yet. I guess we will get Oreo 8.1 in a few weeks/months and this bug will hopefully be fixed in the new version.
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Click to collapse
Don't be so optimistic on that one, as Google themselves introduced an all new multi-touch bug in the 8.1 base. Thus one bug will maybe just be replaced by another one, as Google already stated that they'll have the bug fixed in the June update soonest. Let's hope Huawei uses the patched June base to upgrade our tablet to 8.1.
Sent from my HTC U11 using XDA Labs
Huawei already ships Android 8.1 with the P20 so I guess we are getting the same code. I never heard about multi touch problems there so I guess Huawei has already replaced that faulty Google code. With all the people complaining about late Android updates for existing devices, but there is a reason most vendors wait until they release a new Android version for the masses. Google phones are simply beta test devices.
I have the 8.4" wifi model. It suffers the multi-touch problem but not the sound delay problem. I tried the drum pad app, sounds play instantly as soon as I touch them.
Related
Hi All,
My HD2 just came back from repair.
I sent it in a hope that they will change my buggy screen (like lot of people, the touch function is buggy. Sometimes doesn't react, sometimes it feels a pressure while i don't press it, sometimes it works well... ).
Anyway, of course they didn't change any screen...and i just missed my HD2 for 2 weeks.
They did a Hard reset and installed all the HotFIx. Which i bet won't fix any issue that i have with the screen.
However, i do notice they installed a hotfix i never heard about yet:
LEO08787.exe
Does anyone have ever heard about it and what it does ???
send it back again and demand a replacement screen since it is a known fault with the original screens. They are just trying to get out of paying for the new screen.
regarding the hotfix nope, havent heard of it, but I dont track the hotfix versions so it may be a known one
ok lets install this and see how it goes..
hope its not a bogus file with some virus inside ...
HTC repair center SUCKS big time.
@kaemon: i also had that problems (sometimes the screen just wouldn't react to my touch) and i brought it to my reseller so they sent it to repair center and it come back untouched, they've only done the screen calibration which i have done dozen times. And it took them 16 days to do that. i'm definitely buying an iphone next time.
Unreleased hotfix
Apparently this is an (as yet) unreleased HotFix for the HD2, that is designed to correct some issues with the touchscreen. POCKETNOW.COM have tested this hotfix and found that it "drastically improved" the typing on the touchscreen, and also cured the HD2s alleged inability to draw a straight line when in Notes.
(Please note, I have not tested this yet, as I havn't suffered any such problems on my HD2, but I'm sure a quick check on their website will find you the page in question, which contains a link to the hotfix).
Pocketnow seem to think it's pretty decent. I'll give it a go.
Just installed it.. And I got to say i reckon typing maybe more accurate! not completely sure as time will tell. Installed on a Euro version about 5 months old, certainly the lines in Note are not like an ECG any more so
direct link for those who want it
http://www.mediafire.com/?kjmeyleaewz
IMO this is by far the best HotFix I ever installed. Typing works massively improved for me (also on the PIN-unlock-screen). I'm currently on German stock ROM.
So what do you reckon? Worth installing? Can it be uninstalled?
** Edit **
Just seen the two replies above - sounds good! I'm going to give it a try and will report back.
Tried it but didnt like it, it made my screen unresponsive and the ui jerky.
Installed after reading the Pocketnow tweet but uninstalled about 5 minutes later.
Screen became very unrespsonsive and massive slow down in scrolling.
Seems to be a 50/50 split.
Give it a try though
ROM: 1.66 WWE
madpete said:
Tried it but didnt like it, it made my screen unresponsive and the ui jerky.
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Click to collapse
definately a little less responsive to some touches, i'm just tweaking slightly with HD2tweak and see if that makes a difference....
UpDate:
I wonder if this hotfix is just changing a reg key, the same as BsB tweaks to decrease the screen sensitivity or if it is actually a driver?
Ive just changed the screen sensitivity in HD2tweak to very high and it seems to have eliminated the unresponsive touches but remains much better with typing accuracy? I would love to know what this .exe actually does within the system..maybe someone more clever than me can take it apart and see whats inside.
oh yeah running a tmous 2.13 Rom on a euro Leo if thats any help
Well I tried it....
EVen though I didn't suffer from any problems with the touchscreen on my HD2, I thought I'd give it a go, and set myself a couple of tests.
1) I used "notes.exe" and tried to draw 5 straight lines, and got five slightly curved and wavy lines.
2) I typed a message "this will test how accurate my keypad is or how bad my typing is", and had to correct three mistypes/mistakes.
I then installed the hotfix, and tried both tests again....
1) Five pretty straight lines, certainly better than before
2) typed the same message, and only one correction.
So, based on the 5 mins since I installed, it seems that this fix DOES make an improvement. I'll keep monitoring it and report back to let you know.
too bad it doesn't work for the US version
josemedina1983 said:
too bad it doesn't work for the US version
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Click to collapse
i just tried the same thing...
after the latest update from TMOUS, my typing has been terrible. swype is unstable too.
gonna flash the latest energy rom. that should help.
if we're going to be posting feedback, can i suggest that those who try it also report the manufacturing dates of their devices (if known to them)? at the very least, do report what screen type is on the device. what i am referring to is the fact that the hd2 ships with TWO kinds of screens. earlier models shipped with a screen with fewer "dots" while the newly manufactured devices ship with a screen with noticeably more "dots" (these additional brighter dots are visible on the intersections of the criss-cross "lines").
i personally have the newer model and i have no problems whatsoever. notes always draws straight lines and typing is accurate out of the box.
"This hotfix is not compatible with your device."
"This hotfix is not compatible with your device."
Using NRGZ28 EnergyROM.
it work very well for me
sure it's less responsive :/
madpete said:
Tried it but didnt like it, it made my screen unresponsive and the ui jerky.
Click to expand...
Click to collapse
Same here, might give it a little bedding in period but I'm already thinking about uninstalling it
I just installed this and it has improved the accuracy of typing on the keyboard especially at speed. I can touch type (badly) so with any qwerty keyboard i can do 100 ish words a minute. Before every other word had to be corrected but my test sentence "this is a test to see if the keyboard accuracy has been improved at speed" needed not one. Line drawing is still too accurate (that was the problem before. it is impossible for a human to draw a perfect straight line free hand) but it is better. I've also noticed in my typing test that the contact i used to test the htc messaging app load speed (contact has currently 2481 messages associated with it) was massively improved. I have no idea if this is related but this patch appears to have done something to it. I'll keep an eye on that just to see if the effect is because my phone just had it's first reboot in 8 days or not.
Done some quick further testing on the Messaging app load speed and it appears that either the way the message database is loaded has been changed (instead of loading them one by one it seems to loading them all in one big chunk) or the graphics driver has been updated (reading this i'm not sure if it's not the undefined option 3) but something is definitely different there because whether it's 2500 messages or 10 the load time is now the same and faster than before.
Something weird is defintely up with this hotfix and i bet it includes more than just a touch screen update too.
Phone details are in my signature. I reset the phone right out of the box as I always do when new phones or after doing a software upgrade.
I've noticed that marketplace isn't notifying me of app updates available.
When I buy something, it keeps says I have to buy over and over again and never lets me download the app even though I get the email confirmation from MS.
The on-screen keyboard, at the password screen or even when I go to start a text, there is a full 1 second delay or more in the first letter/number I push, always. Is this a defect in the touch screen or software?
My old WP7 had none of these issues.
Anyone else?
92GTA said:
Phone details are in my signature. I reset the phone right out of the box as I always do when new phones or after doing a software upgrade.
I've noticed that marketplace isn't notifying me of app updates available.
When I buy something, it keeps says I have to buy over and over again and never lets me download the app even though I get the email confirmation from MS.
The on-screen keyboard, at the password screen or even when I go to start a text, there is a full 1 second delay or more in the first letter/number I push, always. Is this a defect in the touch screen or software?
My old WP7 had none of these issues.
Anyone else?
Click to expand...
Click to collapse
Take it back and get another one. At a store they should swap it right there and then. It could be software related like every phone at launch has issues or a serious hardware problem
92GTA said:
Phone details are in my signature. I reset the phone right out of the box as I always do when new phones or after doing a software upgrade.
I've noticed that marketplace isn't notifying me of app updates available.
When I buy something, it keeps says I have to buy over and over again and never lets me download the app even though I get the email confirmation from MS.
The on-screen keyboard, at the password screen or even when I go to start a text, there is a full 1 second delay or more in the first letter/number I push, always. Is this a defect in the touch screen or software?
My old WP7 had none of these issues.
Anyone else?
Click to expand...
Click to collapse
Have you synced your device with the desktop Zune client yet? It might be worth a go before you finally swap it.
drupad2drupad said:
Have you synced your device with the desktop Zune client yet? It might be worth a go before you finally swap it.
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Click to collapse
Yes so I could sync all my pics, video, etc.
I already have the device setup exactly how I want it, I'd hate to return it when there is no backup/restore option in Zune. Dang it.
If its a software issue we can rule out Factory Reset... and that Im aware of there hasn't been an RUU leak for 8112 for the titan2 so flashing it is impossible.
Was the issue present from the get go? Like the moment It was turned on before setting up anything?
Tachi91 said:
If its a software issue we can rule out Factory Reset... and that Im aware of there hasn't been an RUU leak for 8112 for the titan2 so flashing it is impossible.
Was the issue present from the get go? Like the moment It was turned on before setting up anything?
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After turning on my phone out of the box, I went straight and did a hard reset. So I noticed everything after that. Marketplace not notifying of app updates and the touchscreen keyboard issue yes. I only tried buying that app after reinstalling all the other apps I had bought for my previous WP so I can't say about that issue.
I think I will just hang onto the handset until the Tango update is released and hope that resolves the issues.
UPDATE: Looks like marketplace is now notifying me of app updates correctly now and the app purchase I made has no gone through. I guess something was maybe going on with MS's side of things. I'll just deal with the keyboard/dial pad delay thing and hope Tango fixes it, it's only delayed on the first character I enter when I start typing anyway.
92GTA said:
UPDATE:I'll just deal with the keyboard/dial pad delay thing and hope Tango fixes it, it's only delayed on the first character I enter when I start typing anyway.
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Click to collapse
A temporary fix is just to turn off the "key press" sound. Once sound is off, there is no delay. Same issues with the Focus S and my Titan 2.
xs2k said:
A temporary fix is just to turn off the "key press" sound. Once sound is off, there is no delay. Same issues with the Focus S and my Titan 2.
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Click to collapse
Thank you, that worked! I wonder why some windows phone have this issue and some don't? Perhaps the quality & latency of the nand flash? I have noticed this phone is a little slower than my Arrive was.
I had the exact same keyboard / touch screen delay issue. Turning off the keybaord sound definitely seems to have fixed the issue. Thanks.
I had a Lumia 900 and trades it for the HTC Titan II because of the camera issues with the Lumia. The HTC is better in my opinion but the tap delay issue was a real pain and I did not experience it with the Lumia.
I'll give it a shot, too as I have the delay. I also swapped out my Lumia for a Titan 2 and very much prefer it.
I have exactly same issue on my titan II.
I used focus before titan II. But focus hadn't this issue.
I think it can be fixed but now I feel inconvenience a lot.
92GTA said:
Phone details are in my signature. I reset the phone right out of the box as I always do when new phones or after doing a software upgrade.
I've noticed that marketplace isn't notifying me of app updates available.
When I buy something, it keeps says I have to buy over and over again and never lets me download the app even though I get the email confirmation from MS.
The on-screen keyboard, at the password screen or even when I go to start a text, there is a full 1 second delay or more in the first letter/number I push, always. Is this a defect in the touch screen or software?
My old WP7 had none of these issues.
Anyone else?
Click to expand...
Click to collapse
Re-flash the ROM with stock ROM. HTC they have serious problems in doing their initial setup. I had problems with my 2 HTC devices, and flashing helped me.
jazeelkk said:
Re-flash the ROM with stock ROM. HTC they have serious problems in doing their initial setup. I had problems with my 2 HTC devices, and flashing helped me.
Click to expand...
Click to collapse
Do you have the stock ROM for the Titan II?
Anybody please help with htc stoke rom for titan 2, thanks
Stock ROM is much appreciated ! Anyone with some information ?
i too had the keyboard issue, but have mostly gotten used to it, but it would be nice to have it fixed while keeping the keyboard sound.
another issue im having is more hardware related- when i press lightly, on the edges of the screen, there is a "glow" around the area i press like on a pc when you touch the screen. i can also feel the screen around the edges bending slightly, like the screen is loose. anybody else have this?
i have never had this on anything else with a touchscreen- ive had 2 iphones, a samsung gs2 skyrocket, and an asus transformer prime
mbucks911 said:
i too had the keyboard issue, but have mostly gotten used to it, but it would be nice to have it fixed while keeping the keyboard sound.
another issue im having is more hardware related- when i press lightly, on the edges of the screen, there is a "glow" around the area i press like on a pc when you touch the screen. i can also feel the screen around the edges bending slightly, like the screen is loose. anybody else have this?
i have never had this on anything else with a touchscreen- ive had 2 iphones, a samsung gs2 skyrocket, and an asus transformer prime
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Click to collapse
That is probably because of the unibody design they've opted for. This issue is much similar to what annoyingly cheap hardware feeling I get when I press hard on "Windows" softkey. You can feel the spring and at times it makes that cracking sound too. But from what I've read around, as time passes on with these unibody designs, the back case get lose and so does the front chasis. Probably that "glow" you are referring to is due to lose screen chasis?
drupad2drupad said:
That is probably because of the unibody design they've opted for. This issue is much similar to what annoyingly cheap hardware feeling I get when I press hard on "Windows" softkey. You can feel the spring and at times it makes that cracking sound too. But from what I've read around, as time passes on with these unibody designs, the back case get lose and so does the front chasis. Probably that "glow" you are referring to is due to lose screen chasis?
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Click to collapse
no one else has this? because the phone is brand new and did this out of the box
I'm actually having this problem as well new right out of the box. But also its not only the keyboard sound but sound in games as well. When I play games its really glitchy as the game will pause for a split second when there is a long enough gap in sound.
I bought the phone new in box unopend off craigslist for my girlfriend so im not sure if I can get this warrantied. Additionally I tried flashing the stock rom like people have been suggesting but with no luck the issue is still present.
Its a shame that such a nice phone could have such a frustrating problem right out of the box. My first gen wp the HTC Arrive never had this issue. Yet I really haven't seen much online or a fix expect whatever has been said on this thread.
Can my girlfriend just simply activate the phone and take it to at&t and get it replaced without proof that she bought it at the store?
NIKOKAPS said:
I'm actually having this problem as well new right out of the box. But also its not only the keyboard sound but sound in games as well. When I play games its really glitchy as the game will pause for a split second when there is a long enough gap in sound.
I bought the phone new in box unopend off craigslist for my girlfriend so im not sure if I can get this warrantied. Additionally I tried flashing the stock rom like people have been suggesting but with no luck the issue is still present.
Its a shame that such a nice phone could have such a frustrating problem right out of the box. My first gen wp the HTC Arrive never had this issue. Yet I really haven't seen much online or a fix expect whatever has been said on this thread.
Can my girlfriend just simply activate the phone and take it to at&t and get it replaced without proof that she bought it at the store?
Click to expand...
Click to collapse
I found that if you turn off key press sounds and disable the sound enhance, the phone works much much better.
I come from a Nvidia Shield K1, which i was able to get a full refund on due to screen burn-in, basically upgrading to the 10.8 LTE version for 150E. Amazing deal, right? Not quite.
I mostly play rythm games on Android, and, as it turns out, this tablet seems to have serious compatibility issues with them. Playing around with the timing settings only goes so far, as there seems to be a constant delay between my inputs and their audio feedback, which, as you can imagine, inevitably throws me off when things get hectic.
In addition to that, certain notes in certain songs will ALWAYS drop, no matter what. I activated the touch screen visual feedback in developers options, so i'm 100% sure the physical tap isn't being dropped. As in, the tablet is still registering the touch, but the app for some reason "thinks" i lifted my fingers. Multitouch test also shows no issues, up to 10 simultaneous, swiping taps are registered and maintained for 30+ seconds with no fail.
On to my second point, is the color fidelity supposed to be good on this tablet? It seems to me that the "Vivid" setting oversaturates colors, especially in the red spectrum, while the absence of it makes everything look washed out. Ultimately, i couldn't find a setting i was happy with, so i did some research, and found out that most tablets include a sRGB option, since apparently android apps can't handle color accuracy well. This tablet has such option, but guess what, everytime i try to turn it on, it turns itself back off as soon as i touch any other setting or change menu. I'm not sure whether, were it working, this option would fix the colors in a way that satisfies me, but at least i'd like to try.
Did anyone else experience these issues, and can they eventually be fixed somehow? I honestly love the general look and feel of this tablet, but i'll reluctantly send it back if not, as they're a dealbreaker for me.
Regarding the audio issue, i did a side by side comparison with the Shield K1, pressing the same button in the same app, at the same time.
The M5 would sistematically lag behind by what i'd estimate between 100 and 150 milliseconds. This seems to happen in every app i downloaded from the playstore, but video playback of any kind isn't affected.
I didn't really notice at first, but now, knowing it's there makes it very noticeable, and everything feels sluggish. Could someone be so kind as to test this on their device? Maybe i just got a defective unit, but i highly doubt it.
rkim34 said:
Regarding the audio issue, i did a side by side comparison with the Shield K1, pressing the same button in the same app, at the same time.
The M5 would sistematically lag behind by what i'd estimate between 100 and 150 milliseconds. This seems to happen in every app i downloaded from the playstore, but video playback of any kind isn't affected.
I didn't really notice at first, but now, knowing it's there makes it very noticeable, and everything feels sluggish. Could someone be so kind as to test this on their device? Maybe i just got a defective unit, but i highly doubt it.
Click to expand...
Click to collapse
Which Android Version is the shield tablet running!?
Sent from my HTC U11 using XDA Labs
7.0, with January 2018 security patch. When i got it, it was running 6.0, never had this issue with it through several updates.
rkim34 said:
7.0, with January 2018 security patch. When i got it, it was running 6.0, never had this issue with it through several updates.
Click to expand...
Click to collapse
OK so I've none of the issues described, but am running the M5 Pro version in my end. Can't comment on the standard variant though.
Sent from my HTC U11 using XDA Labs
5m4r7ph0n36uru said:
OK so I've none of the issues described, but am running the M5 Pro version in my end. Can't comment on the standard variant though.
Sent from my HTC U11 using XDA Labs
Click to expand...
Click to collapse
Thank you for taking the time to test. I'll have another one sent within 2 days, let's hope it was just a weird fault, though i still doubt it. I will update when it gets here.
Edit: changed my mind and went for the refund instead, will most likely give the 8.4" a shot next.
Where did you order your tablet from?
Aredubu said:
Where did you order your tablet from?
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Click to collapse
Amazon, no way i'm buying iffy stuff like this anywhere else.
Just found these articles:
https://www.xda-developers.com/report-android-oreo-audio-latency/
https://www.androidcentral.com/nvid...ings-professional-audio-enhancements-and-more
At least now i'm sure i'm not crazy.
I'm having the dreaded touch lag issue on my poco device.
I've sent it back for repair or refund but they refuse to do anything since the touch tests pass.
I tried explaining them my previous 3 years old device is fine and that the poco which is much newer and faster should do this and they don't listen to me, they say that the device is working like the manufacturer intended for it to work.
So, can anyone record a video?
It should only take 2-3 minutes to record and upload. Do it in 480p it doesn't matter as long as it shows the issue.
There are 2 ways to do it, the correct way, and the fast way, I'll write both.
1) Go to about phone, kernel version, tap a few times then CIT testing app will open. (if it doesn't open try again)
Then go to the top right and press the three dot menu, then additional tools, then touch sensor.
Then tap really fast on the edges of the display. If your device is working as intended the touches should all be registered.
2) Download realdrum, and tap really fast on the below drums on the edge of the display, If your device is working as intended the drums should register all the inputs without missing.
Again it's urgent, so I could use all the help I can.
Thank you.
Did you tried your device without a case? I read about cases doing this issued.
darkgizmo said:
Did you tried your device without a case? I read about cases doing this issued.
Click to expand...
Click to collapse
Yes I have.
No change.
Is your device working correctly?
Could you upload a video?
Here's an example video of what the problem looks like.
Ignore that the language is not english, the video was recorded for the shop to see.
https://1drv.ms/v/s!Alh2bAGk6Iy4hQ5-Dc6Tu3UgRQzi
I feel for you. All the 7 pocophone I have tried have this annoying issue. I've complained and asked people about it, and who claims that theirs is working fine is either using Swiftkeyboard (which isn't as fast as Gboard), or simply doesn't know how to test this properly. Maybe they just don't notice it at all, but I doubt there's a single pocophone without this bug, and this is what made me give up on the phone.
v.redd.it/z0ph2ff4eys11
Here's what you probably need.
rylark said:
I feel for you. All the 7 pocophone I have tried have this annoying issue. I've complained and asked people about it, and who claims that theirs is working fine is either using Swiftkeyboard (which isn't as fast as Gboard), or simply doesn't know how to test this properly. Maybe they just don't notice it at all, but I doubt there's a single pocophone without this bug, and this is what made me give up on the phone.
v.redd.it/z0ph2ff4eys11
Here's what you probably need.
Click to expand...
Click to collapse
Jesus christ 7 pocophones?
Wow.
God damn it Xiaomi, how can they release a faulty device and take no responsibility for it?
Samsung went ahead and recalled all the Note 7s that had the battery issue, a much more expensive and higher selling device.
nfsmw_gr said:
Jesus christ 7 pocophones?
Wow.
God damn it Xiaomi, how can they release a faulty device and take no responsibility for it?
Samsung went ahead and recalled all the Note 7s that had the battery issue, a much more expensive and higher selling device.
Click to expand...
Click to collapse
2 returned from a retail store, 2 from amazon, 1 that I tried from a store and 2 more from friends of mine. It's absurd how bad their quality control is. They claim that it's software, just like they claimed the screen bleeding was part of the phone. They're a ****ing joke.
Do you have a screen protector on , or to be more specific, a tempered glass one with the black band? If so this is your issue because the black band is slight raising the contact. Have you tried pressing the device harder to see it it registers?
betterthanjordan79 said:
Do you have a screen protector on , or to be more specific, a tempered glass one with the black band? If so this is your issue because the black band is slight raising the contact. Have you tried pressing the device harder to see it it registers?
Click to expand...
Click to collapse
No screen protector, pressing harder doesn't affected the usage.
Most of the units if not all have this problem, I canceled my order for this phone recently and I'm glad that I did. Xiaomi had to save on something and they did, sadly on the screen. Screens from tianma are known for their not very good quality ( rumors say that they catch afterimages after time ) and it feels bad that it turned out that this phone is a big no no. Screen is a numero uno thing when it comes to a phone, damn u look and type on it so despite the great specification this phone is a crap. People all over miui forum write threads that their pocophones have input lag and ghost touches. Xiaomi knows about it and since a month clam that they gonna fix it via ota updates. Let me tell you something they won't. It's not possible to fix it because it's a faulty digitizer that causes the problem which is obviously a part of the hardware. That's what happens when you try to rock the world with the best spec budget smartphone and u cut costs in the lcd panel area. With all that being said, don't fall for this phone. If you look for the good phone for 300 bucks then better option imo is for example Lg g6. Don't get fooled and stay open minded guys, peace.
exdeee said:
Most of the units if not all have this problem, I canceled my order for this phone recently and I'm glad that I did. Xiaomi had to save on something and they did, sadly on the screen. Screens from tianma are known for their not very good quality ( rumors say that they catch afterimages after time ) and it feels bad that it turned out that this phone is a big no no. Screen is a numero uno thing when it comes to a phone, damn u look and type on it so despite the great specification this phone is a crap. People all over miui forum write threads that their pocophones have input lag and ghost touches. Xiaomi knows about it and since a month clam that they gonna fix it via ota updates. Tell me tell you something they won't. It's not possible to fix it because it's a faulty digitizer that causes the problem which is obviously a part of the hardware. That's what happens when you try to rock the world with the best spec budget smartphone and u cut costs in the lcd panel area. With all that being said, don't fall for this phone. If you look for the good phone for 300 bucks then better option imo is for example Lg g6. Don't get fooled and stay open minded guys, peace.
Click to expand...
Click to collapse
I completely and totally 100% agree with you.
Just waiting right now to get my refund.
I'll most likely get the OP6/T.
I dont have this issue. - using MIUI10 8.10.11
nfsmw_gr said:
I completely and totally 100% agree with you.
Just waiting right now to get my refund.
I'll most likely get the OP6/T.
Click to expand...
Click to collapse
Good decision, refund this crappy phone and get something better. When it comes to me xiaomi just lost a supporter and follower, once Hugo Barra left xiaomi everything started to fall apart ( mi mix 2/2s are not as revolutionary as the first mi mix was or the mi 8 which is nothing else than a iphone x copy ). It's always good to wait and see the very first 3 months after a phone release, usually after this time most of the fails/cons come out. Have a good day anyways
exdeee said:
Most of the units if not all have this problem, I canceled my order for this phone recently and I'm glad that I did. Xiaomi had to save on something and they did, sadly on the screen. Screens from tianma are known for their not very good quality ( rumors say that they catch afterimages after time ) and it feels bad that it turned out that this phone is a big no no. Screen is a numero uno thing when it comes to a phone, damn u look and type on it so despite the great specification this phone is a crap. People all over miui forum write threads that their pocophones have input lag and ghost touches. Xiaomi knows about it and since a month clam that they gonna fix it via ota updates. Let me tell you something they won't. It's not possible to fix it because it's a faulty digitizer that causes the problem which is obviously a part of the hardware. That's what happens when you try to rock the world with the best spec budget smartphone and u cut costs in the lcd panel area. With all that being said, don't fall for this phone. If you look for the good phone for 300 bucks then better option imo is for example Lg g6. Don't get fooled and stay open minded guys, peace.
Click to expand...
Click to collapse
Just tried using CIT as well as really drums. Problem has been solved in latest beta 8.10.18
U can try and confirm. Scrolling on the edges is also smooth now and even keyboard is working fine.
exdeee said:
Good decision, refund this crappy phone and get something better. When it comes to me xiaomi just lost a supporter and follower, once Hugo Barra left xiaomi everything started to fall apart ( mi mix 2/2s are not as revolutionary as the first mi mix was or the mi 8 which is nothing else than a iphone x copy ). It's always good to wait and see the very first 3 months after a phone release, usually after this time most of the fails/cons come out. Have a good day anyways
Click to expand...
Click to collapse
Again you are right.
I became impatient with my old phone and that got the better of me.
Will keep those words at mind next time.
Have a good day as well pal.
sanjay0501 said:
Just tried using CIT as well as really drums. Problem has been solved in latest beta 8.10.18
U can try and confirm. Scrolling on the edges is also smooth now and even keyboard is working fine.
Click to expand...
Click to collapse
Well, it doesn't change the fact that lcd panels in pocophones are poor quality. I don't really believe that they managed to fix it via updates, only time will tell after let's say a month if the problem is fixed. I don't think that it will, it's better to send the phone back, get ur money and wait. There are way better options for example the aforementioned one plus 6.
Working fine for me
For me it is working fine. I can't see the blue line which show the position but the touch is working fine even when I tap it fast. The touch is always registered without the blue lines. You can always see a red dot where you touched.
exdeee said:
Well, it doesn't change the fact that lcd panels in pocophones are poor quality. I don't really believe that they managed to fix it via updates, only time will tell after let's say a month if the problem is fixed. I don't think that it will, it's better to send the phone back, get ur money and wait. There are way better options for example the aforementioned one plus 6.
Click to expand...
Click to collapse
If u own the phone try stable 9.6.25 ( I haven't tried) or beta 8.10.18 ( I have tried with all types of tests) and then comment
sanjay0501 said:
If u own the phone try stable 9.6.25 ( I haven't tried) or beta 8.10.18 ( I have tried with all types of tests) and then comment
Click to expand...
Click to collapse
And you try to understand smart boy that input lag is related to a hardware problem not a software problem, go and check by the way miui forums. There are plenty of people commenting that 9.6.25 didn't fix a thing.
exdeee said:
Well, it doesn't change the fact that lcd panels in pocophones are poor quality. I don't really believe that they managed to fix it via updates, only time will tell after let's say a month if the problem is fixed. I don't think that it will, it's better to send the phone back, get ur money and wait. There are way better options for example the aforementioned one plus 6.
Click to expand...
Click to collapse
Fyi op6 screen has high latency as well
Hello,
My wife's been having a Honor 10 (COL-L29) for a little over half a year. Everything fine except the camera is constantly hunting for focus. Every few seconds it is refocusing by moving the lens from close-up to infinite and back to correct focus. I've tried it with the latest camera included in software v9.1.0.326 but also with a random 3rd party app. You can clearly hear the focusing camera elements moving.
The most annoying part is during video recording. And since we have a 7 month old baby, she's filming him a lot.
I've tried searching online but nobody seems to have complained about something similar until now.
My OnePlus 5 doesn't do the same thing in the same environment, so I cannot blame some colors, textures or similar.
Will also try posting on honor/Huawei forums in a moment.
Any suggestions will be much appreciated!
yeah, I got that problem too..... a bit annoying. Maybe I did not realize, but as far as I remember.....it was not happened on EMUI 8.1. The problem starts after updating to EMUI 9.
Yeah I've had this to after the last software upgrade.
I've been chatting with a support rep today.
Interestingly, she talked like she was aware of the problem (she immediately recognised what I was thinking about) and she asked me when did the problem appeared (like it was introduced by an update).
Clearing the camera's and the phone's cache didn't help. I was thinking of checking out if another phone has the same issue (if I can still find one on display).
Otherwise the rep advised me to go to a service center or contact the seller.
daniel_loft said:
Hello,
My wife's been having a Honor 10 (COL-L29) for a little over half a year. Everything fine except the camera is constantly hunting for focus. Every few seconds it is refocusing by moving the lens from close-up to infinite and back to correct focus. I've tried it with the latest camera included in software v9.1.0.326 but also with a random 3rd party app. You can clearly hear the focusing camera elements moving.
The most annoying part is during video recording. And since we have a 7 month old baby, she's filming him a lot.
I've tried searching online but nobody seems to have complained about something similar until now.
My OnePlus 5 doesn't do the same thing in the same environment, so I cannot blame some colors, textures or similar.
Will also try posting on honor/Huawei forums in a moment.
Any suggestions will be much appreciated!
Click to expand...
Click to collapse
Huawei has released a patch pack that seems to solve this problem for Honor 10 in China (COL-AL00 COL-AL10 COL-TL00 COL-TL10). I guess the oversea version is on it's way
Im in the UK and I'm already on .326
I have the same problem and running .326 version .
Glad that i am not the only one.
I found out that if after u ar starting a video and manually do a focus with one finger it stops hunting focusing after.
I first discovered the problem after upgrading to emui 9.1.
Hope this will help others!
I was to the service center some 4-5 days ago. The guy there took a look at the phone, I showed him the issue and he acknowledged it. He ordered a new camera module, a mainboard and something else (I didn't understood what he said): I'm waiting for a call from the service center for the actual parts replacement.
So after what u said then this is a hardware problem not a software problem and i should find the nearest shop and have look!
I'm afraid that it's 400 km from me the neareast shop.
I don't know what it is. I am checking for a new software version on a daily basis (until I'm called that the parts arrived).
I only reported back what the dude from the official service center told me.
daniel_loft said:
I was to the service center some 4-5 days ago. The guy there took a look at the phone, I showed him the issue and he acknowledged it. He ordered a new camera module, a mainboard and something else (I didn't understood what he said): I'm waiting for a call from the service center for the actual parts replacement.
Click to expand...
Click to collapse
please don't forget to let us know how it goes with the new hardware....
So yesterday afternoon got the parts exchanged: mainboard, cameras & back plate. Apparently the back plate cannot be glued back upon removal. The whole thing took some 3.5 hours.
Weirdly the mainboard came with some version 8.1.0.1xx EMUI. I don't know if it was preinstalled of the service tech guy flashed after assembling the phone.
The problem is gone but I cannot say for sure if it is the old software or the new hardware.
When trying to update the software (before restoring with HiSuite) I only got a small version bump (still 8.1.0.1xx). HiSuite was proposing me an update but didn't take it. I want to film something, update, film the same again all while the phone is on a tripod pointing exactly at the same scene.
So yesterday afternoon got the parts exchanged: mainboard, cameras & back plate. Apparently the back plate cannot be glued back upon removal. The whole thing took some 3.5 hours.
Weirdly the mainboard came with some version 8.1.0.1xx EMUI. I don't know if it was preinstalled of the service tech guy flashed after assembling the phone.
The problem is gone but I cannot say for sure if it is the old software or the new hardware.
When trying to update the software (before restoring with HiSuite) I only got a small version bump (still 8.1.0.1xx). HiSuite was proposing me an update but didn't take it. I want to film something, update, film the same again all while the phone is on a tripod pointing exactly at the same scene.
daniel_loft said:
So yesterday afternoon got the parts exchanged: mainboard, cameras & back plate. Apparently the back plate cannot be glued back upon removal. The whole thing took some 3.5 hours.
Weirdly the mainboard came with some version 8.1.0.1xx EMUI. I don't know if it was preinstalled of the service tech guy flashed after assembling the phone.
The problem is gone but I cannot say for sure if it is the old software or the new hardware.
When trying to update the software (before restoring with HiSuite) I only got a small version bump (still 8.1.0.1xx). HiSuite was proposing me an update but didn't take it. I want to film something, update, film the same again all while the phone is on a tripod pointing exactly at the same scene.
Click to expand...
Click to collapse
I just got a new Honor 10, a week ago. I made all the EMUI updates before testing the camera. I noticed the horrible focus in and out problem, and I was prepared to send it back to the seller. After I searched a bit, I found this thread and I realized it may not be a hardware problem, but a software problem. I'm now downgrading to EMUI 9.0 and hooping the HiSuite allows me to downgrade later to 8.1 to test if the problem disappears. BTW, the post processing of the photos in low light is also horrible, especially with people's faces. But I want to keep the phone because of the size, price and specs.
Do you have any more information about your case? Had you the opportunity to do the tests with 9.1?
I haven't update it yet. My wife keeps on postponing it.
Right now it is on 8.1.0.104 and it wants to install 8.1.0.151.
The problem seems to be almost gone, except for critical situations (carpet with high contrast pattern), but even then it is barely noticeable.
It will stay on this software for the time being...
daniel_loft said:
I haven't update it yet. My wife keeps on postponing it.
Right now it is on 8.1.0.104 and it wants to install 8.1.0.151.
The problem seems to be almost gone, except for critical situations (carpet with high contrast pattern), but even then it is barely noticeable.
It will stay on this software for the time being...
Click to expand...
Click to collapse
I have an update on my side. I downgraded to 9.0 and I still had the problem. But when I downgraded to 8.1 the problem simply disappeared! I'm using the build ending in 151, so I think you can upgrade to that version with no problem. If you upgrade to 9.0 and the problem continues, just make a backup before upgrade, and then you can downgrade to 8.1 again and restore with HiSuite (very simple and fast do downgrade).
When you have the problem, you can "fix" it downgrading to 8.1 with HiSuite, but we don't know why some people have the problem, and apparently a lot of people don't have the problem at all. If your works now with 9.0 or 9.1, it probably have something to do with some hardware change in the Honor 10 production that caused the problem.
anyone tried other camera app? I'm gonna try Open Camera
I've tried some random app. I don't remember the name, but the behaviour was the same.
I've mentioned this in the initial post.
I seems that I only have de problem with 9.1 (in the 2 version available). I 'm testing 9.0 and it seems ok.
Techanderer said:
I seems that I only have de problem with 9.1 (in the 2 version available). I 'm testing 9.0 and it seems ok.
Click to expand...
Click to collapse
So it's a software problem after all.
I am curious, did u downgrade, and the downgrade wiped your ur data?