I received the s9+ (at&t) the other day. It worked fine for an hour or two, then the buttons(home, recent, back) disappeared. I still have the navigation bar at the bottom.
I have tried changing all the settings in the navigation bar settings, but the buttons will still not show up. I can even change the colors of the bar, but no buttons.
I can use the home button even though it does not appear. In order to use recent or back, I must quickly press the home button and slide my finger left or right to push either button. This does not work reliably and usually just takes me home.
It is almost as if this is supposed to be an option, but I've found no way to turn it off. Why else would I be able to press and slide to use the buttons?
Contacted Samsung support and after an hour of troubleshooting, they suggested I take it 100 miles to a repair center. I feel this is a software issue that should be patched immediately and shouldn't have to drive my phone or wait to get a replacement phone that may have the same issue.
Any advice would be great!
New to the forums so I can't post an image
I assume you've rebooted the phone, but if not start with that. If that doesn't do it, you might try booting into recovery and clearing cache.
Samsung had me try both. Didn't fix it unfortunately.
I am having this exact same issue. I have attached some screenshots. I changed launchers but it's like that on all apps. It's real bad on some apps such as gmail and the play store because the navigation bar is black and takes up a lot larger space. I've tried everything in the navigation settings. I then went to settings-general management- reset- and reset settings. That didn't help. I was going to factory reset but I didn't want to fully set it up again unless I had to. What other options have you tried? I have the unlocked s9+ on verizon.
https://i.imgur.com/8pEDUgl.jpg
https://i.imgur.com/lSnDs0v.jpg
https://i.imgur.com/mICYxFX.jpg
At this point we are at the mercy of someone to patch. I have read on other forums that it may be related to corporate software loaded on your phone for work. They have uninstalled and it worked.
I have software for work as well but haven't tried uninstalling to test their theory but, I hope someone gets it figured out.
The issue was Airwatch. https://forums.androidcentral.com/a...-my-new-s9-my-navigation-bar-disappeared.html
Airwatch it is then. Let me know if you get a fix, I'm going to be calling my support department as well as soon as I can.
Related
Hey guys! I recently purchased my galaxy from Telus and I must say it's a lovely device. Just a few cons for me is that it's a bit big and the volume rocker button is pretty loose. Other than that everything is just perfect
I just have a few questions if people could take their spare time to help out
1) How do you disable data usage? I tried pulling down the notification bar but there is no data off/on switch, only wifi.
2) If say I have data and wifi simultaneity on, what will exactly happen? Will wifi take over and automatically shut off the data?
3) Is there a way to automatically stop the use of data by having a restriction set up so for example once I hit 980mb, I won't be able to use the data unless I override and make it possible to continue using it. (Is watchdog a perfect app for this?)
4) The wifi/data icon on the status bar, what does the orange arrow going down mean and the other arrow facing up? The arrow facing downwards for my wifi keeps blinking orange/hang and goes back to grey. (Does it mean there something downloading in the background?)
5) What are some ways to improve the battery life of the phone?
6) Is there a way to remove "ME" on the contact list?
7) When I charge the phone through my laptop, it doesn't heat up but through the wall, the charging brick is rather hot. Is this safe?
8) To open the back cover, do you just put your nail/finger tip through the back hole and just use brute force to rip it off or is there something else? I feel like I'm gonna break the cover or the little edge/dimples on the sides of the cover where it fits into the back :l
9) Is there any way to change the brightness through maybe the status bar (moving fingers from right to left increases brightness and vise versa for left to right?) or maybe through notification bar?
10) Also should I have the sync icon on at all times in the notification bar?
11) Also is samsung kies needed? Whats the benefit of having it?
12) Is Samsung Kies needed?
13) I really appreciate the help guys, and last not but least, what are some useful/"needed/essential" apps to help or make life easier for the phone?
This is my first smartphone as I've been using my old lg chocolate for some time now and it just incredible how diverse the android os is but at the same time confusing and stressful to add what and such. I have so many things I want to do with the phone atm but stressful to figure out what to do in order lol.
I'm planning on rooting the phone after I save the contacts to my google.
Thanks everyone!
A quick note, I would take your phone back to the store and get it replaced, your volume rocker should not be lose. I took mine back for the same reason and my new one is fine.
Sorry I didn't answer anything else but I can't see your post on the app, I will later on my laptop.
Sent from my SAMSUNG-SGH-I747 using xda premium
Gregen11 said:
A quick note, I would take your phone back to the store and get it replaced, your volume rocker should not be lose. I took mine back for the same reason and my new one is fine.
Sorry I didn't answer anything else but I can't see your post on the app, I will later on my laptop.
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
Okay, thanks!
Intercrew said:
Hey guys! I recently purchased my galaxy from Telus and I must say it's a lovely device. Just a few cons for me is that it's a bit big and the volume rocker button is pretty loose. Other than that everything is just perfect
I just have a few questions if people could take their spare time to help out
1) How do you disable data usage? I tried pulling down the notification bar but there is no data off/on switch, only wifi.
2) If say I have data and wifi simultaneity on, what will exactly happen? Will wifi take over and automatically shut off the data?
3) Is there a way to automatically stop the use of data by having a restriction set up so for example once I hit 980mb, I won't be able to use the data unless I override and make it possible to continue using it. (Is watchdog a perfect app for this?)
4) The wifi/data icon on the status bar, what does the orange arrow going down mean and the other arrow facing up? The arrow facing downwards for my wifi keeps blinking orange/hang and goes back to grey. (Does it mean there something downloading in the background?)
5) What are some ways to improve the battery life of the phone?
6) Is there a way to remove "ME" on the contact list?
7) When I charge the phone through my laptop, it doesn't heat up but through the wall, the charging brick is rather hot. Is this safe?
8) To open the back cover, do you just put your nail/finger tip through the back hole and just use brute force to rip it off or is there something else? I feel like I'm gonna break the cover or the little edge/dimples on the sides of the cover where it fits into the back :l
9) Is there any way to change the brightness through maybe the status bar (moving fingers from right to left increases brightness and vise versa for left to right?) or maybe through notification bar?
10) Also should I have the sync icon on at all times in the notification bar?
11) Also is samsung kies needed? Whats the benefit of having it?
12) Is Samsung Kies needed?
13) I really appreciate the help guys, and last not but least, what are some useful/"needed/essential" apps to help or make life easier for the phone?
This is my first smartphone as I've been using my old lg chocolate for some time now and it just incredible how diverse the android os is but at the same time confusing and stressful to add what and such. I have so many things I want to do with the phone atm but stressful to figure out what to do in order lol.
I'm planning on rooting the phone after I save the contacts to my google.
Thanks everyone!
Click to expand...
Click to collapse
1. Go to Settings > Data Usage > Mobile Data switch should be at the top
2. Wifi takes priority as long as you are within range and connected to a wifi network. If you leave wifi on but there are no networks it will just default to Mobile Data.
3. Again under Settings > Data Usage > Check the "Set mobile data limit" box
4.Yeah when you are downloading or uploading packets of data the corresponding arrows lightup
5. Turn down brightness, data, gps, bluetooth when not in use
6. You can press and hold contact names to bring up a menu and delete that contact. I'm not sure whether it works on yourself I haven't tried it.
7. Should be fine
8. Yeah just pull back gently the cover shouldn't break
9. Custom roms may implement brightness toggles in the notification bar. search around there are probably apps/widgets that can do the same thing as well.
10. Only if you want to sync data. For example if its off but you keep mobile data on, widgets such as weather and facebook won't update until you do it manually, but you can still use the internet normally. This will save some battery life.
11. Are you on a Mac or PC? On a PC you probably don't need it. On a Mac by default your computer won't detect it so using Kies is probably the easiest way to transfer files.
12. See above.
13. If you plan on rooting your phone there are a lot of useful apps such as titanium backup, wifi tether, etc. You can do a lot of customization of the homescreen if you don't like the way it looks check out other "launchers" on the google play store such as Apex launcher or Go launcher. Also there are ton of different keyboard replacements if you don't like the stock keyboard. Popular ones inclue swiftkey and swype. Just go explore
Oh and don't forget the XDA App (Duh)
kthung said:
1. Go to Settings > Data Usage > Mobile Data switch should be at the top
2. Wifi takes priority as long as you are within range and connected to a wifi network. If you leave wifi on but there are no networks it will just default to Mobile Data.
3. Again under Settings > Data Usage > Check the "Set mobile data limit" box
4.Yeah when you are downloading or uploading packets of data the corresponding arrows lightup
5. Turn down brightness, data, gps, bluetooth when not in use
6. You can press and hold contact names to bring up a menu and delete that contact. I'm not sure whether it works on yourself I haven't tried it.
7. Should be fine
8. Yeah just pull back gently the cover shouldn't break
9. Custom roms may implement brightness toggles in the notification bar. search around there are probably apps/widgets that can do the same thing as well.
10. Only if you want to sync data. For example if its off but you keep mobile data on, widgets such as weather and facebook won't update until you do it manually, but you can still use the internet normally. This will save some battery life.
11. Are you on a Mac or PC? On a PC you probably don't need it. On a Mac by default your computer won't detect it so using Kies is probably the easiest way to transfer files.
12. See above.
13. If you plan on rooting your phone there are a lot of useful apps such as titanium backup, wifi tether, etc. You can do a lot of customization of the homescreen if you don't like the way it looks check out other "launchers" on the google play store such as Apex launcher or Go launcher. Also there are ton of different keyboard replacements if you don't like the stock keyboard. Popular ones inclue swiftkey and swype. Just go explore
Oh and don't forget the XDA App (Duh)
Click to expand...
Click to collapse
Thank you so much i'll have to check out the custom roms or the widgets for brightness and I'm not sure if the loose volume button is bad enough that later on it'll popout or something. One thing I notice about it is that if i lay my thumb on it, i can move it from side to side (towards the face and down) and because the button isn't separated into a + -, there seems to be a click sound even though i click the middle of the button. Last note is if I gently tap the volume button you'll hear a light click sound cause it's loose. I just want to make sure if anyone else has this problem or is theres really stiff? The power button and homebutton stay in place but the volume just feels weird , not to mention if you shake the phone you can hear that something is loose (the volume button)
EDIT: I forgot to add two other questions that someone could clarify:
1) I've read other threads about this too but I seem to be only getting one bar of wifi, and it's pretty slow for some reason. But when I go on 4g/lte it's amazingly fast - only problem is I won't be using the data network much. Any fix to this wifi issue? I've done the *#0011# and doesn't help at all.
2) Every time I enter the gallery it seems to detect all my pc connected to my wifi. Any to way to stop this? Because I use to be able to delete photos but now I can' because a computer icon replaced the delete button. Same goes for the music player, on the top left cornor theres a computer icon and if you click on it, it'll show change player
Intercrew said:
Thank you so much i'll have to check out the custom roms or the widgets for brightness
Click to expand...
Click to collapse
Check out this thread:
http://forum.xda-developers.com/showthread.php?t=1748201
El Nivek said:
Check out this thread:
http://forum.xda-developers.com/showthread.php?t=1748201
Click to expand...
Click to collapse
Thanks!
Bump, was wondering if someone could help me out on post 5?
bump again?
Intercrew said:
Thank you so much i'll have to check out the custom roms or the widgets for brightness and I'm not sure if the loose volume button is bad enough that later on it'll popout or something. One thing I notice about it is that if i lay my thumb on it, i can move it from side to side (towards the face and down) and because the button isn't separated into a + -, there seems to be a click sound even though i click the middle of the button. Last note is if I gently tap the volume button you'll hear a light click sound cause it's loose. I just want to make sure if anyone else has this problem or is theres really stiff? The power button and homebutton stay in place but the volume just feels weird , not to mention if you shake the phone you can hear that something is loose (the volume button)
EDIT: I forgot to add two other questions that someone could clarify:
1) I've read other threads about this too but I seem to be only getting one bar of wifi, and it's pretty slow for some reason. But when I go on 4g/lte it's amazingly fast - only problem is I won't be using the data network much. Any fix to this wifi issue? I've done the *#0011# and doesn't help at all.
2) Every time I enter the gallery it seems to detect all my pc connected to my wifi. Any to way to stop this? Because I use to be able to delete photos but now I can' because a computer icon replaced the delete button. Same goes for the music player, on the top left cornor theres a computer icon and if you click on it, it'll show change player
Click to expand...
Click to collapse
1. Depends how far you are from the router and how many walls are in your way. It could also be from interference from a neighbor's router. I would recommend downloading the app Wifi Analyzer. It will tell you which channel your router is on vs. all the other routers around you, and it will tell you the best channel to use (look for the screen with the star ratings) for your router.
2. I haven't used the gallery much, and I use Google Music instead of the stock player. I'll look into the gallery thing, though. Update: OK. So, when you press the Menu button on the main Gallery page, one of the options is to scan for nearby devices. You probably selected it to see what it did, and this is probably why it's showing all the other devices in your house. Wierd thing is, there is no way to disable it. The Gallery app doesn't seem to have a settings menu. What you can try is pressing menu, then View By, then selecting "Content in device". That should show only the things on the phone.
Also, if my volume buttons were making a rattling noise when I shook the phone, I would take the phone back for a replacement, especially if it bothered me. My volume buttons are solid.
EndlessDissent said:
1. Depends how far you are from the router and how many walls are in your way. It could also be from interference from a neighbor's router. I would recommend downloading the app Wifi Analyzer. It will tell you which channel your router is on vs. all the other routers around you, and it will tell you the best channel to use (look for the screen with the star ratings) for your router.
2. I haven't used the gallery much, and I use Google Music instead of the stock player. I'll look into the gallery thing, though. Update: OK. So, when you press the Menu button on the main Gallery page, one of the options is to scan for nearby devices. You probably selected it to see what it did, and this is probably why it's showing all the other devices in your house. Wierd thing is, there is no way to disable it. The Gallery app doesn't seem to have a settings menu. What you can try is pressing menu, then View By, then selecting "Content in device". That should show only the things on the phone.
Also, if my volume buttons were making a rattling noise when I shook the phone, I would take the phone back for a replacement, especially if it bothered me. My volume buttons are solid.
Click to expand...
Click to collapse
Thanks for the help! I wen't back to exchange my phone but it seems all the other phones for display and the ones i exchanged had the same shaky/loose volume. Guess i'll just have to stick with it.
Hello. I'm a long time lurker, first time thread creater.
I have an Evo V from VM that's rooted, s-off, hboot 1.50 that was running CM10.1
Randomly it seems out of nowhere, the bottom strip stopped working. In other words I couldn't hit the calls button, the app drawer button, or the other 3 buttons on the homescreen. The hardware buttons still worked, and directly above the line of the homescreen dock worked. When in an app like greenify I couldn't hit the button to allow an app access, or in messaging I couldn't hit the text box to bring up the keyboard and start typing. When I went to do something that automatically brought the keyboard up I couldn't hit the spacebar, etc. At first I figured it was a hardware problem but now I'm not sure. This is because I enabled the dev option that shows you the input the phone is receiving. The little white dot came up exactly where I was touching, I just wasn't getting a response and I can't figure why. Tried the DU rom and the same thing. Tried the pacman rom and had the same problem. Yet the phone says that there is input there, things just aren't happening. This is further validated with the fact that when in 4ext, anything at the bottom of the screen where the dead zone would be, still works. Restored my CM backup when nothing else worked and for now the dead zone seems to be actually gone. But Idk how long that will last. Any ideas?
I'm guessing it's the pie controls getting in the way.
Go to settings>system>pie settings>trigger area>none
See if that fixes the problem.
For some reason, my back button has stopped working. Regardless of which button I press, I get the application task list. I can not figure out how to fix this. I have rebooted a number of times and it still does this.
Same thing here! I already contacted Samsung and Sprint, they don't know how to fix it! Take it to the store to get a replacement !
Same Thing here
Everything was working as expected and the two buttons (Back and running apps) stopped working, i made a factory rest and it did not help, I am suspecting the cover that have magnets in it and I removed it, shut down the phone for few minutes but it did not help, I will try extending the time it is shut down and see the results.
Sword Fish said:
For some reason, my back button has stopped working. Regardless of which button I press, I get the application task list. I can not figure out how to fix this. I have rebooted a number of times and it still does this.
Click to expand...
Click to collapse
Guys, you can try to pass to Simple mode, and then try if both work, if yes, come back to normal Mode.
Leaving the mobile without my cheap cover that have many magnet resolved the issue and both buttons worked again. Please check if you have a cover that is not supported which is probably the reason for these issues.
I have a similar issue with the note pro using a cheap cover which causes issues pushing the pro to standby while being used.
I can not be sure that the cover is the reason for that, however this resolved the issues for me at least for now. I will try to reproduce it again and check,
Left the Phone with the cover on and same problem pops up again, and when I took the phone from the cover the buttons started working again but after few minutes, the buttons goes bad again (without the cover) so the issue is not the cover. Too bad and don't know what to do except to send it for repair.
Here is a "solution" that has worked for me. My S6 is the Verizon variant, but I think these steps will work on any Service Provider.
Settings > Accessibility > Dexterity and interaction > Assistant menu
From here, toggle the switch to "ON". This will create a hovering circle with a window with four panes inside it. If you interactive with the hovering circle it will open a new window in which you have access to the back and recent apps buttons via an onscreen button.
Not sure what has disabled the hardware buttons, but this should give you access via onscreen software.
I know it's not a true fix, but a work around.
If someone finds a true fix, please post it! But in the meantime ...
I hope this helps!
Found a Solution for me
My back button stopped to work. After trying many different things.
I plugged my earphoneson in..... and surprisingly . Came back to life.
BAck Button & Open Applications Button Not Working on Samsung Glaxy S7 Edge
Hi
i bought Samsung Glaxy S7 Edge just few days ago, up to yesterday everything was fine, but suddenly back button & Multi folder/Application button stopped lightingup and working.
i have tried all the things i knew, rest, factory reset , cache wipe, factory wipe but nothing is working with me.
i cant take it back to the shop where it was bought from because it was in other country.
Any body else having same issue ? or any suggestion ??
BR
On my Galaxy S6 Edge that if you press the back button with your finger covering the whole button, the recent apps thing comes up. Buuut if you press the right side of the button (but don't cover the whole button) then the back button works.....I dunno why. I have to use the Accessability thingy like some iPhones have though for the most part...if anybody finds a better solution then please reply!!!!!
Here is a tip: if you have problems with a hardware button, try using the application "all in one gestures"to change the functionality of some of the buttons. Some features require root, but most just require accessibility
Root yours and enable onscreen navbar.
open dial pad and dial *#2663# then tap tsp fw update it will surely work
imtiaz111 said:
open dial pad and dial *#2663# then tap tsp fw update it will surely work
Click to expand...
Click to collapse
this worked for me, cheers mate!
Thanks
Thanks so much for this post. I am able to use that function and this back button works. This post was a great help!!! You are a rockstar!!!
DonovanEdge said:
Here is a "solution" that has worked for me. My S6 is the Verizon variant, but I think these steps will work on any Service Provider.
Settings > Accessibility > Dexterity and interaction > Assistant menu
From here, toggle the switch to "ON". This will create a hovering circle with a window with four panes inside it. If you interactive with the hovering circle it will open a new window in which you have access to the back and recent apps buttons via an onscreen button.
Not sure what has disabled the hardware buttons, but this should give you access via onscreen software.
I know it's not a true fix, but a work around.
If someone finds a true fix, please post it! But in the meantime ...
I hope this helps!
Click to expand...
Click to collapse
kparker12176 said:
Thanks so much for this post. I am able to use that function and this back button works. This post was a great help!!! You are a rockstar!!!
Click to expand...
Click to collapse
Glad to help! [emoji106]
Posted using Tapatalk via Android
Thanks for the temporary fix..
But has anyone got a permanent fix? Having issues with unusable back and recent buttons on my s7.
Buttons were pressed unknowingly whilst in camera mode, perhaps holding down recents button which brings up split screen..looked abit odd when i picked it up!
Very frustrating that there is no fix!
My issue solved by initiating this update.
imtiaz111 said:
open dial pad and dial *#2663# then tap tsp fw update it will surely work
Click to expand...
Click to collapse
Worked like magic! Thank You.
imtiaz111 said:
open dial pad and dial *#2663# then tap tsp fw update it will surely work
Click to expand...
Click to collapse
It worked!!! Thank you bro! I was crying and you solved my problem, try this guys.. i Hope it ll solve the problem!!!! Thank you Very much
Hey all,
Just got my new OnePlusX and the first time I turned it on it prompted all the set up screens. I had to skip through them all because the keyboard would not stay open. It would open and then immediately minimize. Not a great start but no problem, I'll add my accounts and connect to wifi later.
Once I get into the 'home screen' I could see my status bar at the top but no icons and no way to access the app draw. I pressed the capacitive buttons and opened the notification slider which both worked and eventually got into the play store. From here I installed an app or two and got prompted to do a system update, which I did.
After the update I was hoping my launcher would work.. it didn't. The home screen is a black screen with the status bar at the top and no icons - the home button seems to do nothing when I'm in an app and press it.
I installed a third party launcher which worked - I now have a home screen and app draw. However, after opening an app, it crashes after a second or two (chompSMS does this as well as messenger, phone and contacts which are stock apps).
Does anyone have any information about this, what can I do here?
I know one option might be flashing a custom rom but being a brand new phone that should most definitely not be something I have to do to be able to call and message people..
Update: I ran a factory reset and all problems seemed to be resolved now. Not sure what was going on but I guess something happened that a reboot couldn't fix. I'll leave this post in case it helps others.
Have you done a factory reset after the system update??
Mojar7070 said:
Have you done a factory reset after the system update??
Click to expand...
Click to collapse
Yep factory reset fixed it, thanks!
I like the Screen off memo feature where I can pull out the S-pen and start writing notes without turning my phone on! But none of the icons at the top of the Screen off memo work. They are all grayed out, kinda. When I press them, nothing happens so I can't change the width of the pen or anything. I checked my settings and don't see anything different from my wife's Note8 and hers works perfectly fine.
Anyone know how to fix this? Below is a screenshot of my phone and here is a tutorial video from Samsung...
Nickerz said:
I like the Screen off memo feature where I can pull out the S-pen and start writing notes without turning my phone on! But none of the icons at the top of the Screen off memo work. They are all grayed out, kinda. When I press them, nothing happens so I can't change the width of the pen or anything. I checked my settings and don't see anything different from my wife's Note8 and hers works perfectly fine.
Anyone know how to fix this? Below is a screenshot of my phone and here is a tutorial video from Samsung...
Click to expand...
Click to collapse
My note 5 had this feature. Love it to death
Try toggle the Screen Off memo option on/off...also maybe try it in Safe Mode to see if it works there.
I don't see that 3rd pin icon one mine.?
By the way...read what I wrote in red below, weird but interesting....
babbar559 said:
I don't see that 3rd pin icon one mine.?
Click to expand...
Click to collapse
True, a lot of people say they don't see the PIN icon. I don't see it if I'm on a call and my screen off memo works fine. But if I'm off a call the PIN icon is there but the screen off memo icons at the top don't work. BUT in SAFE mode all works fine and the PIN icon shows up. So I think we all have 3rd party apps that is screwing with the Screen off memo feature one way or another.
SiNJiN76 said:
Try toggle the Screen Off memo option on/off...also maybe try it in Safe Mode to see if it works there.
Click to expand...
Click to collapse
Thanks for the reply! I called Samsung tech support and they asked me to do the same same thing but still no luck. Here are the steps they gave me...
Open Settings>Advanced features>S Pen
Toggle the buttons on/of for (Air view, Direct pen input, Pointer, Screen off memo).
This didn't work. Then they had me power off my phone. Wait 10 seconds, power it back on and while it's powering on, press and hold the volume down key until you see the home screen. This puts the phone in SAFE mode. It says SAFE MODE in the bottom left of the screen.
Sure enough, while in SAFE mode the icons at the top worked. So they said an app seems to be interfering with this feature...
BUT I found something out while doing this...
IF I'M ON A PHONE CALL, THE ICONS AT THE TOP OF SCREEN OFF MEMO WORK FINE BUT THERE IS NO PIN ICON. If I'm off the phone, the icons at the top don't work and there IS A PIN ICON. ????? So what's that about? If an app is causing screen off memo not to work correctly, why does it work when I'm on the phone?
Then I pointed out that whenever I restart my phone I get a window that pops up saying Touchwiz crashed do I want to restart it. Definitely have some bugs....
Last, the tech said I can go into my local Best Buy where they can reflash my phone to see if this gets it working again.
Nickerz said:
Thanks for the reply! I called Samsung tech support and they asked me to do the same same thing but still no luck. Here are the steps they gave me...
Open Settings>Advanced features>S Pen
Toggle the buttons on/of for (Air view, Direct pen input, Pointer, Screen off memo).
This didn't work. Then they had me power off my phone. Wait 10 seconds, power it back on and while it's powering on, press and hold the volume down key until you see the home screen. This puts the phone in SAFE mode. It says SAFE MODE in the bottom left of the screen.
Sure enough, while in SAFE mode the icons at the top worked. So they said an app seems to be interfering with this feature...
BUT I found something out while doing this...
IF I'M ON THE PHONE THE ICONS AT THE TOP OF SCREEN OFF MEMO WORK FINE BUT THERE IS NO PIN ICON. If I'm off the phone, the icons at the top don't work and there IS NO PIN ICON. ????? So what's that about? If an app is causing screen off memo not to work correctly, why does it work when I'm on the phone?
Then I pointed out that whenever I restart my phone I get a window that pops up saying Touchwiz crashed do I want to restart it. Definitely have some bugs....
Last, the tech said I can go into my local Best Buy where they can reflash my phone to see if this gets it working again.
Click to expand...
Click to collapse
Pin icon only shows up when Aod is on.
Nickerz said:
Thanks for the reply! I called Samsung tech support and they asked me to do the same same thing but still no luck. Here are the steps they gave me...
Open Settings>Advanced features>S Pen
Toggle the buttons on/of for (Air view, Direct pen input, Pointer, Screen off memo).
This didn't work. Then they had me power off my phone. Wait 10 seconds, power it back on and while it's powering on, press and hold the volume down key until you see the home screen. This puts the phone in SAFE mode. It says SAFE MODE in the bottom left of the screen.
Sure enough, while in SAFE mode the icons at the top worked. So they said an app seems to be interfering with this feature...
BUT I found something out while doing this...
IF I'M ON THE PHONE THE ICONS AT THE TOP OF SCREEN OFF MEMO WORK FINE BUT THERE IS NO PIN ICON. If I'm off the phone, the icons at the top don't work and there IS NO PIN ICON. ????? So what's that about? If an app is causing screen off memo not to work correctly, why does it work when I'm on the phone?
Then I pointed out that whenever I restart my phone I get a window that pops up saying Touchwiz crashed do I want to restart it. Definitely have some bugs....
Last, the tech said I can go into my local Best Buy where they can reflash my phone to see if this gets it working again.
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Hmm. Do you use AOD? Cause the PiN icon only appears if you use AOD right? Maybe toggle AOD off and see if it's the same issue.
Will, taking the phone to get flashed @ BB reset your phone? If so, I would just try a Factory Reset beforehand...and see if that resolves anything.
SiNJiN76 said:
Hmm. Do you use AOD? Cause the PiN icon only appears if you use AOD right? Maybe toggle AOD off and see if it's the same issue.
Will, taking the phone to get flashed @ BB reset your phone? If so, I would just try a Factory Reset beforehand...and see if that resolves anything.
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Good point, I turned off AOD and sure enough no PIN icon. But the other icons still don't work on my phone. I then turned on AOD and the PIN icon is there. Other icons still don't work.
So you just figured out why some people don't see the PIN icon. They must have AOD turned off. BUT why would the PIN icon disappear while I'm on a phone call and I have AOD turned on? Maybe that's just my phone?
Last, Samsung tech said reflashing won't delete any info on my phone so I'll confirm this with them before I do.
Nickerz said:
Good point, I turned off AOD and sure enough no PIN icon. But the other icons still don't work on my phone. I then turned on AOD and the PIN icon is there. Other icons still don't work.
So you just figured out why some people don't see the PIN icon. They must have AOD turned off. BUT why would the PIN icon disappear while I'm on a phone call and I have AOD turned on? Maybe that's just my phone?
Last, Samsung tech said reflashing won't delete any info on my phone so I'll confirm this with them before I do.
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That's cool. Guess you can check it out @bb after the flash...If it doesn't work, then Factory Reset there in the store...so maybe they can exchange it for you on the spot.
Cerberus App Interferes With Screen Off Memo!
The problem that was causing my screen off memo not to work correctly is the Cerberus app. Samsung in BestBuy fixed it!
After uninstalling a couple other apps that I thought it was I still had the issue but once I uninstalled this app which is an app that I like but I'll email the developer to let them know to see if they can fix why it's interfering with the screen off memo.
So I took my phone in to BestBuy and went to the Samsung kiosk and the guy fixed it in about 2 minutes. First he said he's concerned it's an app that is causing my issue with the screen off memo and then he told me which three of the apps he was concerned about and sure enough he was right. So he also optimized my battery and RAM by clearing the cache in the ram. At first we thought that is what did it but then the problem came back and I ended up uninstalling the three apps he thought it was and sure enough it was the Cerberus app.
Here's the reply email I just received from the Cerberus app dev...
"Hi Nick,
Sorry but the only way to implement the block status bar feature is to block touches on the top part of the screen when the device is locked. Unfortunately there is no way for Cerberus to realize that other apps are opened over the lock screen, such as the camera or Screen Off Memo."
One more thing, you can not pin memos if you use the edge clock
Hey guys, i found that there is a way to use the of screen memo with Cerberus status bar block. Basically the overlay that blocks that area does block most of the icons so they are unresponsive, BUT if you tap the very bottom of the icons you will find a small area that isn't blocked by the overlay. Just tap repeatedly in the lower area of the icons, it will definitely work. Once you know where to tap you won't have to tap repeatedly and you can keep that vital part of Cerberus security.?
Screen off memo pin option will on my written when to out have your Always in display turned on. If always on display is off, the option will not be available