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Good Day,
I am starting this thread to provide general updates and information on current or future products. In addition, at times I will address rumors where applicable.
Request-
1. I travel a lot, especially this time of year as there are numerous events. In addition I am also responsible for notebooks, netbooks, desktops, monitors, networking, audio, motherboards and video cards as part of the Technical Marketing umbrella so the majority of time I spend on forums and assisting users has to be segmented and is usually on my personal time. Having a family also interferes with my personal time as do 14-hour flights.
2. As such, when sending Private Messages please include a contact email address and the serial number of the unit. It will greatly assist me in ensuring that return contact is quicker and less obtrusive.
3. In the very near future, there will be additional ASUS technical support on this site and other Android centric sites for our Tablet products. Obviously this is an extremely important service for our valued customers and the direct feedback allows us to further improve the products.
Items- 3/8/2012
1. For users with the WiFi/BT dropout problem we expect additional materials or replacement units in stock at the repair depots by 3/12. We apologize for some of the lengthy waits a few customers had to endure but it will be solved shortly.
2. As to the rumors of a hardware fix for WiFi/BT dropouts, the actual fix is just ensuring that the hardware utilized in current units is performing to tested standards. Basically to ensure this level of compliance we are replacing components within the WiFi subsystem on an as needed basis and then testing the units before shipment.
3. I am still responding to messages sent during my last two events at the end of February and beginning of March. I should be current by the weekend.
4. I will have some exciting news in about two weeks on the TF201.
5. Expect to see a .16 or later release in the near future with further tweaks and updates.
Rumors - 3/8/2012
1. As to various rumors or threads about every unit having a problem, the numbers indicate otherwise as evidenced in the CNET article and an upcoming followup. While not dismissing there have been some problems, the return/repair rates are no greater than other competing products based on current data and are actually lower than several. I am not going to defend us 100% as like with all manufacturers we have areas of improvement.
2. That being said, I want to discuss a certain population of users who complain about multiple unit problems or seem to have every problem that is discussed in a forum.
a. Of these problem repeat users, around 71% (varies on a monthly basis) never responded to direct communication attempts.
b. Of the remaining users (around 30%), we directly assisted 9% of these users and confirmed actual unit problems. Of the remaining 20% or so, we could not verify all of the problems reported (multiple units, service, returns). However, I would like to give two examples that generally mimic a lot of this 20% contact.
2a- User reported in the forums and private messages purchasing and returning 5+ units, all of which had various problems. Actual purchase history indicated only 3 units purchased and for each purchase the user called for an RMA number, was granted an RMA number that day, and yet returned the unit the next day to the retailer and purchased another unit and then cycled the same process for the next two units. This user also has a repeat history of doing this process for other items including notebooks over the past couple of years and then claiming to receive a new product after said complaints. We tracked down one problem unit based on purchase/serial number history and guess what, no problems discovered and in fact the GPS works wonderfully on this unit as I sit here testing it. As to the other two units, we will locate and test those also.
2b - Users posted numerous times about a multitude of problems and yet would not return the unit for an RMA or replacement and instead offered to quit "*****ing" in the forums if we would provide a free unit, replacement unit or upgrade. We still do not know if said user or users actually owns a unit or not. (note - had this situation play out several times with users in this forum and other forums)
2c - Total number of users we tried to assist reporting multiple TF201 problems - 43. I will leave the math up to you.
Also be aware that some companies will instruct personnel to post problems, complain about products or services and generally ensure some type of problem is mentioned numerous times while pimping their own products in forums. In addition, also be aware that legal representation from firms or users looking for a quick handout or settlement might be doing the same. I know several PMs I have received looked exactly like a legal beagle wrote the questions expecting a response that can be used in trial, especially once you run the message through heuristics. Of course, I could be incorrect and those questions were from extremely articulate individuals with product law knowledge that I apologize to for not answering the questions in requested detail.
As I stated before, I am not excusing any problems actually experienced due to a manufacturing defect or service issue. We certainly can and will improve but based on the hard numbers, what I am seeing is in alignment with most electronics and for the "A" users posting here, just do a search for WiFi, Screen bleed or lockup problems at their forum. This launch has been a humbling process in several areas, we fully recognize it and will improve our services and responses as quickly as possible.
At the same time, the amount of effort we expend tracking down false or misleading reports only serves to disrupt services to valued customers. I know this is part of doing business but it does not make it right. Just my personal opinion.
3/9/2012 Update:
General Comments-
1. Thank you to any members contacting me and including their serial number and email address, it really helps as I now receive email notifications directly once a PM is generated. It will cut down on the time required to respond and allow me access to requests regardless of travel or event schedules. I have one last request, please ensure the email address provided is current and working. About 25% of the email addresses provided yesterday bounced back. I think we cleared all of those up by this morning.
2. I will be working with our North American Service and Customer Care group shortly to train individuals to assist in tracking forum problems (product or service), product suggestions and in providing consistent information to our valued customers in this forum and others. Once we roll this out I will make an introduction to the new team members and contact instructions. I will still be available but will concentrate more on product trends and technical aspects of the hardware and software as this is my primary job responsibility. Of course, if you into a roadblock feel free to contact me.
3. Even though I am North American centric, I am still assisting international users at the moment. Hopefully, those users who contacted me over the past two weeks have been contacted by a regional rep today. If not, probably no later than Monday. In the meantime, the same requests I have asked of our Customer Care group for direct forum support in North America has also been requested of our other regions.
4. I apologize for any delays over the past couple of weeks and I should be current by Sunday night.
Product Comments-
1. Speaking of trends, I have noticed a pattern in several messages over the last couple of weeks with people complaining about slight pauses, hitches or browser closures. One item that seems to be a common thread in most of the messages is that the user recently downloaded the Chrome Beta. I will start a separate thread on this after I speak with Google/Nvidia on Monday. However, if you are up for wasting a few minutes and have these symptoms, please uninstall Chrome, reboot, uninstall Flash, reinstall Flash and see if the native browser works any better along with general system responsiveness.
3/20/21012 Update -
1. I will be back to the forums on 3/22/2012.
2. We will have a major ICS update (.19) arriving shortly (might be .20 now).
3. We will have a major announcement on the TF201 in the near future.
4. We will have dedicated forum assistance starting in the near future.
3/22/2012 Update -
1. I am back for the next few days. I will get caught up on messages and updates shortly.
2. The next firmware update is in qualification testing now. We are also working on solving some flickering problems reported by a few users and hopefully that will be addressed in this next release.
3. The announcements on the TF201 (not being canceled as speculated) will occur as soon as I have a release to do it.
4. Full time forum support at a few Android centric sites will be launched in the near future as discussed.
3/26/2012 Update
1. Firmware Update 9.4.2.21 will be released by 3/30 for North America. Updates and fixes galore for the lack of better words.
3/29/2012 Update -
I hope to announce some TF201 updates in the near future. We are finishing testing and should be able to discuss the update shortly.
4/2/2012 Update -
Still working on the details regarding the announcement and once finalized it will be released as quickly as possible. In addition, I have gathered additional details from a few users who are seeing locks or weirdness after playing a Tegra 3 optimized game after a few hours. I will be in California next week to work with NVIDIA and Google on this problem and browser slowness or closure that a few users have also reported.
4/5/2012 Update -
I guess the cat is out of the bag in regards to the planned announcement discussed above. I cannot comment officially at this point but will provide a detailed update once released to do so. In addition, if you PM me, please include an email address for contact within your message. It will greatly facilitate receiving an answer.
4/9/2012 Update -
I am in California this week to meet with Google, NVIDIA and others on current software packages and upcoming products so there will be some delays in messages. As for the GPS Dongle program on the TF201, we will make an official announcement (program details and registration) next week.
4/20/2102 Update -
Please contact me if you are a North American owner and have any issues with the GPS dongle. To date, testing has proved successful on a wide variety of units but we want to ensure a pleasant user experience. Also, working on validation testing on a new firmware image now.
4/27/2012 Update -
We are still validating a new firmware release. We are also tracking user reported issues with Tegra 3 games, WiFi Direct and some continued random reboot/lock problems with a few units. Based on current regression testing at HQ, NVIDIA and Google it appears we will need to swap out a few units to pinpoint exact user problems. For the unlocked audience, we have requested a version of NVFlash that works properly for users who unlocked their units.
5/3/2012 Update -
We have new NV base code that is undergoing validation testing now. I will released this firmware to a few beta users in the near future. It addresses random reboot/lock problems among a few other items. In addition, we are still working with NV and Google on code changes to address browser issues once multiple browsers are installed and Flash is not uninstalled and reinstalled again after a cold reboot.
5/9/2012 Update -
I have been out with pneumonia but will have messages forwarded to the Customer Care Team.
5/10/2012 Update -
I will provide test build 9.4.2.25.2 to a few power users tomorrow that addresses ANR problems identified with NVIDIA and Google. If this tests out fine, we will release as general beta to a wider group and then qualification release for users. Various browsers use different WebKit versions and thread priorities, which create some of the problems users with multiple browsers have been experiencing and even with other applications.
I got my refund from you guys (dock+ tablet+ shipping) thanks again! Hai trat was wonderful! Keep up the good work!
Don't let people discourage you!
Sent from my PG86100 using Tapatalk
Can you post a "procedure" or "guide" to obtaining full refund based on displeasure with GPS performance? Along with detailed information on who is "qualified" and who "isn't".
Gary Key said:
4. I will have some exciting news in about two weeks about the TF201.
Click to expand...
Click to collapse
Exciting! After returning mine for a bright pixel and being tabletless for a month, I'm hoping... price break or updated hardware with bulletproof GPS, Wifi, Bluetooth, and no light bleed. Now that there are 2048 x 1536 resolution tablets out there for $499, the value proposition doesn't work as well as it did even if the TF201 didn't have the alleged level of errors people are stating.
Very good post Gary, it really does make a difference to my own personal view on Asus.
I very much doubt that any other manufacturer would put as much effort into backing their product.
Please keep visiting and putting various issues at ease, its what makes a big difference, although you will never keep everyone happy.
Very interested to see whats in store for us with future updates etc .. keep us posted.
P.S. I wish there was a UK based Rep on the forums too.
this is exciting news!
Thanks for the update and hopefully wifi/bt dropout will be fixed soon!
Thanks for getting me my refund Gary I cant wait to buy the next Asus tablet that comes along.
Can't wait to hear the "exciting news" about the TF201 in a couple of weeks. Except, now you have me getting all anxious again!
Good to see you guys really taking care of the issues and in contact with the users
Thanks for taking the time to come to the forums and put a face to Asus. Not many companies will reach out like that, and it's much appreciated. I know all you mainly hear are the negatives, so as a new prime owner as of yesterday, I can tell you thus far I'm very happy with the device.
Based on the level of community involvement and my brief experience with the device so far, I'd be more than comfortable recommending an Asus tablet to friends or family.
Thank you Gary, good on you!
but please get rid of your ugly
- https://discussions.apple.com/thread...art=0&tstart=0
in the signature. No insult buddy, but many people are allergic to apples. You might try dates or a link to figs, much sweeter...
We all agree on being happy not having to post in that thread and this link makes another great and exceptional statement little.
Give me a thanks and help me survive till the 17Th or so
Gary,
I have emailed a few times with requested info but never heard back. If I am doing something incorrectly, please let me know. I did hear from your friend in the repair center and he suggested waiting until parts come in. Unfortunately, I lost his name and email address. If you could send that, I would like to email him and now set up the return. I bought mine before GPS was removed from the specifications and was very disappointed to see that development as that is why I bought the Prime over the iPad 2.
Thanks for any info.
MBO
Sent from my Transformer Prime TF201 using Tapatalk
Gary, thank you for the update.
I happened to have received an email from an someone outlining the steps at first and this was the first response:
Dear ,
Thank you for contacting ASUS and providing your feedback. I do apologize for your inconvenience. In the meantime I would suggest you to have it reset to the factory default by going to the 'settings' -> 'Backup & Reset' -> 'Factory data reset' (Please backup all of your personal data before this process) and please let me know if the problems still persist after this process. I'll be providing you with overnight shipping label to have the unit sent in for service. (Please provide shipping address for the process) You may also contact us at 888-678-3688 if you have any questions.
Thank you,
-Asus Tablet Team
I did as the email stated with no improvement. I then requested this.
Thank you for the offer, but I am going to send my Prime back to Amazon if I can't get a new fully tested unit from Asus directly. The reason being I don't feel I should have to wait for Asus to fix my new tablet I bought. I would consider keeping it if Asus was willing to ship me out a new unit so I don't have to wait for it to be fixed. If there is some way we can work this out so I don't have to go without a unit and one that has been fully tested that would mean the world to me, since I use it everyday.
I did the data reset and still the same issue. My Prime also has screen bleed, no GPS at all and washed out colors even when not in power saving mode.
Please help a loyal Asus customer.
Thank You
To which Asus responded
Hello,
We can only provide you a waranty service but if you are still within warranty with Amazon we recommend contacting them if this will be a faster process for you that will shorten the waiting time to have a unit.
Thank you,
Rodel L.
So I did exactly that, and boy am I glad I did. My new screen has saturated colors, wifi is about the same, I haven't tested the wifi/bluetooth experience yet.
Thanks for the update
Gary,
Thank you for coordinating the efforts to fix the problems and for all the communication with the forum members.
I pretty much gave up on the Prime because I need a strong WiFi performance and also need the WiFi to work simultaneously with BT. I also lost confidence on getting a Prime without bleeding since all 4 units I got had the problem. I returned my 4th prime and will wait for the Infinity. It will be a long wait but having the higher screen resolution is an added incentive.
We do have some unanswered questions about the Infinity that I was hoping to know the answers so I am not waiting for a product that would not meet my needs:
1) Will the WiFi work imultaneously with BT with no performance impact on either one, on the Infinity? I believe some users spotted on the FCC filing that this will not work on the TF300 so I am wondering about the Infinity?
2) Will the TF-201 docks be compatible and color matched with the Infinity? My dock is non returnable so I will need to sell it if that's not the case.
Thanks in advance.
Thanks for the updates, Gary.
The number one thing that will drive away my business is when companies are completely unwilling to engage their customers honestly. It's refreshing to see you guys take a different approach.
Asus' attention on these forums is also what made me take the plunge with the TF201 purchase even after reading all the alarms raised here. I can only encourage as much transparency as you can possibly provide, which I think helps quell some of the crazy bald speculations that some people try to pass off as facts around here.
For what it's worth, I think it's totally fair for Gary to point to the forums of *other* manufacturers. The "just works" myth is deeply ingrained in so many people's heads despite lots of evidence to the contrary. Noting that *all* products have some growing pains at launch injects a much needed dose of reality into the discussion.
(short story: I was frustrated with the WiFi signal on my Prime this morning and asked my wife if I could use her iPhone 4S to test throughput. I tried opening up speedtest, but the App Store was totally hung. I asked my wife about it and she said that problem happens often and can take hours to resolve itself.)
Thanks Gary, really appreciate the frank information. It is certainly eye opening to see the behavior of some members, though honestly not totally surprising.
I do have a question though, I have been searching high and low for an english-only dock in Canada, but even the CBIL units are hard to come by. I'm going on a large trip in April and was counting on having this dock in January or February, but now I'm starting to get nervous. When will Canada see the english docks in numbers where we can actually get them?
Thanks again.
I appreciate you taking the time to post this. Its good to have a voice to balance what on first site can seem like a lot of negative posts. I'm looking forward to the next two weeks.
Sent from my HTC Desire HD using XDA
After reading this post i'm officially an ASUS fanboy now. Thx gary, thx Asus.
All i can say:
<3<3<3
"I am not going to defend us 100% as like with all manufacturers we have areas of improvement. "
For me this is the difference between a good company and a great one. Making awesome products (the transformer prime is atm the best tablet in the world, yes even after ipad3 release) and still having the cojones/modesty to say they're not perfect and they try to improve.
Thats what i really dislike about those Apple guys. All you ever hear from them is "we are best best best". If you really look closly at it, they are not better than anyone. They just spend much more on advertising.
[e]
Techie2012 said:
1) Will the WiFi work imultaneously with BT with no performance impact on either one, on the Infinity? I believe some users spotted on the FCC filing that this will not work on the TF300 so I am wondering about the Infinity?
Click to expand...
Click to collapse
BT will always have an impact on Wifi. Its radio signals, they interfere with each other. This issue is not unique to the prime. So if you turn on BT your wifi speed will be slowed down. It even happens on laptops.
I went through two units, before giving up. The first unit had reset issues even after .15 update but the GPS worked when outside (not for GPS use in a moving vehicle.) The second unit did not experience resets, but the GPS failed to work and the WiFi reception was poor at best. I really want to like the Prime, but until they produce a consistently error free products I am going to wait on the sidelines. What type of QA did ASUS do on this product prior to release(We obviously know at this time what they DIDN'T do, it went from Alpha Test to Manufacturing, and skipped the whole Beta Test thing)?
I appreciate all of your hard work, but ASUS really has a PR problem. Most of us on this site are advanced users, and or IT Professionals living on the bleeding edge, as such we (at least myself) have the ability to recommend products and services to our companies and friends( I field at least 20 calls a week from friends and family members seeking advise on tech purchases.)
I couldn't in good conscious recommend this product to a non-tech. individual with it current list of issues, mainly GPS(I know this feature has been removed from the list of specs, but almost every Android Tablet out has this feature, and this IS a premium product), weak WiFi Signals, and problems with WiFi/Bluetooth On at the same time. This is not a 1%, 9% but probably %99 issue with the currently released units.
Again, the average users will not know the difference or know what to look for, but this doesn't excuse the fact that the problem does exist. Most people didn't know the Ford Pinto would explode if it got hit from the rear, but Ford did, and while this is not a case of people getting injured or killed, but the result is the same, if a company knows that a product had a defect, i.e. the GPS you should fix the problem, not make the spec. magically disappear. The right thing to do is apologize, engineer a fix, swallow the expense and learn a lesson and move on, not sweep it under the rug and fix it on the next product released.
I would have a lot more respect for ASUS if they would have chosen the right way to fix the problem, not the least costly to the Share Holders.
I am not a fanboy of any company but tech itself, I like certain Android based products, I also like Apple products and Microsoft as well, I think competition is a good thing, and I enjoy using and learning about all Operating Systems and associated technologies, I would get awfully board being a Fanboy for a particular company (be it Microsoft, Apple or Google.)
One last point, I would also re-train you Technical Support Staff to NOT advise a customer that he can go online and purchase a replacement Power Supply on your Online Store, instead of going through the process of getting an RMA for the defective power supply (The USB Cap came loose and I would have to pull it by the cord to disconnect it, also if it was plugged in upside down I was getting shocked when touching the back of the Prime.) It would be one thing if I was outside my warranty period, but 7 days is another. The information for this is under: ASUS Service No=1701380; Rma No=USG7222490. I returned the unit because it was rebooting (as described above.)
thanks Gary for the updates. still waiting to hear back from a few messages I sent. I know you are swamped with messages. but thanks for starting this new thread and clearing up a majority of the rumours floating around. also for indirectly calling out the users who are trying to take advantage of a situation. I see them here on online and catch them in their lies. they always changing up their stories and brag about unneccessary details or claims. funny to see one or 2 of those people, take advantage of situation, posting in this thread...now that is classic.
I'm glad you cleared up the fix rumour. which always made sense and sounded very plausible.
Anxious to here what's this new exciting news you speak of concerning the Tf-201. I have some good hunches on what it might be but it'll be best to let you convey that instead of starting up new rumors n speculations.
looking forward to new .16 update. I figured we would be getting one soon.
Also, many people here on this forum think with you being Technical Marketing Manager, you are just here to do damage control and tell users anything, including lies or misleading info. I personally, and probably alot more users also, never got that impression from you or have seen evidence of that actually occurring. I for one am glad you came to help out on the forums. Regardless if it was voluntary or if after the the issues started popping up. it doesn't matter. what does matter is that Asus is showing that they are trying Tonto the extra mile and work with users on the issues. I know its not possible to help everyone else at once. that's why some may feel like you haven't addressed them fast enough. Sorting these issues out takes time. plus add in all the false reports, misleading info, and people trying to take advantage of situation and all that only delays things even more so.
I have never seen this kind of involvement from a device manufacturer before and its appreciated. it shows alot about how Asus cares about customer satisfaction and will try to uphold that value.
this new thread by you was needed. glad to see it finally surface. hopefully will make the trolls go away now that they know we on to their tactics...lmfao. As most of us should know who example 2a. is speaking of.. I never really believed him anyways. he got caught up in lies and still lying. lol if he smart he should just quietly vanish into the night. I love it, people getting put on blast. finally exposed!
How are the beta testers doing today? Are you feeling like you paid $500+ to beta test the prime for Asus/Nvidia/Google? Well me too!!
At this point, I have been through several firmwares that have both broken and fixed specific issues that I have run into. I just want things to get resolved with every new update, that is not the case currently.
I am terribly frustrated after giving my beautiful prime to my dad to see how amazing this tablet is, only to have him give it back a few minutes later after several things he tried either crashed, or did not respond to input at all!
This is not the first time I have given it to someone who wanted to be wowed-- and wasn't!!!
After trying really hard to remain an Asus fan through all of this, I am starting to feel like just an unpaid beta tester.
I know that Asus is trying really hard to make it's prime the device it was promised to be but I am getting less convinced by the day that we will ever get this.
I am not claiming that Asus is entirely at fault, but ultimately, it is their product and their decisions to use the hardware and software that they did- as well as to make those components work together properly.
I WANT TO KNOW WHAT I GET FOR BEING A BETA TESTER!!!
We should all be asking this question of Asus at this point. Even those of us who have had decent experiences with the prime have still run into issues....
(yes, even demandarin has had issues despite professing his undying admiration)
Get a refund...
Sounds like you have a defective tablet. Your post is unlikely to be well accepted for two reasons. The first is that you're not disclosing what you've done to resolve this issue for yourself. The second is that you've only come here to complain rather than obtain help for yourself.
Aye, really didn't need another thread about a four month running old joke.
Yes, a lot about the Prime's life up to now has sucked ridiculously hard and there are some very obvious issues with ASUS in general. But they haven't abandoned anyone (maybe Italy and Greek with the GPS dongle) and, as mentioned, you'd likely succeed in getting a refund if you're really not happy with the device; then you really almost did get to beta test for ASUS because you've used the hell out of the device and come out no poorer for having the opportunity after returning it to them.
Good luck with your Prime adventures, sorry it's not working out as well for you as it is me. Yes I experience some issues (especially when I'm dumb enough to blindly update), but nothing so far has stopped this thing from wow'ing everyone around me.
Cappurnikus said:
Sounds like you have a defective tablet. Your post is unlikely to be well accepted for two reasons. The first is that you're not disclosing what you've done to resolve this issue for yourself. The second is that you've only come here to complain rather than obtain help for yourself.
Click to expand...
Click to collapse
I want to know how it is possible that the tablet is defective when everyone(even those who say they have no other issues) have issues still. And I have been here since the launch trying to get help for my poor prime(mostly reading the helpful posts since I don't have a lot of time to post myself).
As for issues, I will cite the games that will no longer work properly after the .21 update, also the touchscreen issues(without root and calibration), and the overall lack of real system stability, force closes, browser freezes, stutters when opening apps, browser scrolling is crappy at best. Wifi--- should I even mention the fact that no prime I have ever worked with maintained a reliable wifi connection. Frequent forget/re-learn or disconnect/reconnect required to get it back!!
Maybe coming off a fresh reset, it is snappy, but it lags after using it for a small period of time. I have used 6 primes at this point from b-c up to #3 and none of them were without these issues.
In addition to all of that, I was looking forward to unlocking (not partial unlocking) and anticipation of some rom play. I refuse to unlock, obviously unlocking without allowing the proper recovery methods is not wise at this point.
I don't want to find out that my favorite hardware maker is not up to the task, and had some renewed faith with the GPS dongle, but I am really having a hard time. I love the prime in idea, but the device itself has not lived up to the promises and I just want them to do something more than an ugly add on to an otherwise beautiful device to resolve the months of frustration that so many have had. It does address the GPS issue, and I appreciate that they did address it, BUT that does not make up for the other issues that even the good primes have.
Show me a "good" prime and I will show you why it has issues, and you will be sad too. I have done this with 2 different owners who said theirs were "perfect". They were just not using the device to do the same things and assumed everything was working properly.
If you don't want to "Beta test" a product that costs so damn much, shut the **** up and buy products that have already been on the market for enough _years_ (and I mean like > 5) to be fully beta tested instead of something shiny and new.
Guess what? This isn't an Original Droid or a G1, it's a new device. Live with it or return it for a refund 'cuz this isn't a place for whining.
Now back to your regularlly scheduled beta tests....
Spidey-- apparently you don't have a very good grasp on what a beta tester is, and the cost was never the issue-- it was that there was a cost at all to beta test a product!!!
Beta Tester: someone who tests a product before it is released. Product testers help companies identify weak points in their products which could cause consumer frustration, and they also identify specific issues which need to be corrected before a product can be released. Typically, beta testers test several incarnations of a product, until it is deemed ready for release. Most commonly, beta testers work with electronics and software.
SURE SOUNDS LIKE ASUS NEEDED SOME OF THOSE GUYS... and never found them until they released the device to US, the unwitting consumers.
To be clear, I would not have minded being one of those beta testers, but we should not have had to pay so damn much for that honor.
btw spidey, stfu? really? Is it really that under your skin?
jordanmw said:
How are the beta testers doing today? Are you feeling like you paid $500+ to beta test the prime for Asus/Nvidia/Google? Well me too!!
At this point, I have been through several firmwares that have both broken and fixed specific issues that I have run into. I just want things to get resolved with every new update, that is not the case currently.
I am terribly frustrated after giving my beautiful prime to my dad to see how amazing this tablet is, only to have him give it back a few minutes later after several things he tried either crashed, or did not respond to input at all!
This is not the first time I have given it to someone who wanted to be wowed-- and wasn't!!!
After trying really hard to remain an Asus fan through all of this, I am starting to feel like just an unpaid beta tester.
I know that Asus is trying really hard to make it's prime the device it was promised to be but I am getting less convinced by the day that we will ever get this.
I am not claiming that Asus is entirely at fault, but ultimately, it is their product and their decisions to use the hardware and software that they did- as well as to make those components work together properly.
I WANT TO KNOW WHAT I GET FOR BEING A BETA TESTER!!!
We should all be asking this question of Asus at this point. Even those of us who have had decent experiences with the prime have still run into issues....
(yes, even demandarin has had issues despite professing his undying admiration)
Click to expand...
Click to collapse
Jordanmw, I know how you feel. I was feeling the same way when I had my prime. Just return it pal you'll feel much better with no regrets. I'm done after trying two but major props to you for sticking with them and went through six (6) and still not satisfied.
ps. these fanboy's I'm telling you, LMFAO.
Crazy, my tablet and the three friends who also bought one all work perfectly!
theoner1 said:
Jordanmw, I know how you feel. I was feeling the same way when I had my prime. Just return it pal you'll feel much better with no regrets. I'm done after trying two but major props to you for sticking with them and went through six (6) and still not satisfied.
ps. these fanboy's I'm telling you, LMFAO.
Click to expand...
Click to collapse
I am actually a fanboy myself, that is why this is so frustrating for me. I did not RMA 6 times or anything but had 6 different ones, each for a week at a time- used as my personal tablet. It was for work-- I still have my personal one that I bought back in the beginning of Feb. C0 serial. That is the one that I bought for myself and all the others are being used by company users. Two of those have been RMA'd for different reasons and came back with the exact same issues that they were sent for.
Cool story Bro!
Okay, we really don't need another one of these...
OP, please search the forum first. There are plenty of other threads where you could have expressed your feelings.
Closed before this produces any serious issues among the users.
For all to see and understand why I've stepped away from the Umeox x201.
Here's the problem. The broken and unsecure firmware affects every x201 Umeox makes. So it doesn't matter if it's a TS or a Callisto 100 or a Pearl AW-414/420/421. The firmware is broken on all of them. So it's not a TS issue, it a Umeox issue.
The unsecure status of the firmware is not a simple set ro.secure to 1 as it's already ro.secure=1. This is something completely different as even with that it still runs in an unsecured mode. Here's the thing, this has been an issue for over four months. If who ever is compiling the firmware can't fix this in four months, fire them.
Here's another example. The "EU 2100 working sensors" firmware I released was after ditching the Omate TS kernel and using one I was able to get my hands on from the Callisto 100. It is still not fixed in the official firmware and forces the end user to flash firmware to their device to get working sensors. Some of these folks have problems with even basic computer usage leaving it to independent devs to fix and provide technical support for a Umeox created problem with no direct access to the resources needed. At this time, iconBIT is the only one that even posts their firmware with at least partial change logs and makes it publicly accessible.
Now before the "different B2B partners require different setups" is said. All those changes are in the system partition. If anybody with a copy of SP Tool and two different firmware releases can can swap out the system partition images and make it flashable then there is no reason that Umeox can't do the same. You build one, maybe two, fully working base firmwares and have a system partition image with the needed changes for each of you B2B partners. This eliminates having to build a full firmware for every individual model for every B2B partner.
I'm burnt out from supporting ALL your B2B partners customers as well as KS backers, trying to fix broken firmware with little resources on top of trying to have a life with my family.
So it comes down to this. Umeox either needs to fix the problems they created or ditch there own firmware and replace it with properly supported, secure and working firmware or I will not be coming back. This doesn't apply to just the TS but all x201s being sold.
I will continue to update the [INFO] Everything for folks but as far as any active development on any x201 running broken Umeox firmware. I'm done.
Just for the record, I can understand your frustration (and I've just been following along the story, I still haven't even gotten my KS reward watch yet), and think you've gone above and beyond the call of duty on this one. That you've had to do it in your spare time, and acted as an intercessionary figure between the "manufacturers" (particularly Omate) and the public is an incredible act of generousity towards the end users, and I don't know about everyone else, but I appreciate it; it was one of the few bright lights shining in an increasingly murky and regret-tinged Kickstarter backing.
So thank you, Lokifish, for your hard work, and if I should ever meet you in person, first round's on me.
@Lokifish Marz
Mate - you are totally right and I support you.
You were here, buying devicesand fixing their faults...why?
You worked so they could relax?
All developers should stop everything related to Umex - I'm sure someone will finally react...
You/we could offer support and help but that's not our company and our obligation, especially if they totally ignore they obligation and don't offer any support...
Two years...yeah...my a*s
I still haven't got my device - early October devs edition (O.K that's Omate, but still) and when it finally arrive in may I should work "for them" - NO, ABSOLUTELY NO
Such thing like that what LLP said - to use custom ROM, and to said that to all who wants working device is ridiculous and wrong...
O.K for us backers, that's KS but some guys actually ordered and paid that watch in "store"...
O.K now I'm talking about Omate but I understand what you are saying and support you, actually I'm not supporting you, I beg you - stop with support - they must get what is their job and obligation.
Sent from my C6903 using Tapatalk
Lokifish Marz said:
For all to see and understand why I've stepped away from the Umeox x201.
Click to expand...
Click to collapse
Disappointed by your decision Lokifish but fully understand your reasons, haven't received my TS yet and so haven't really benefited from your work. But without the work you have done that device won't succeed, not sure it will succeed at all now unless Umeox take note and act on this.
Thanks again for the work you've put into this, and just to emphasize and echo your priorities; THERE'S NOTHING MORE IMPORTANT THAN FAMILY.
Totally support you.
It's always a difficult decision whether withdrawing will force vendors to get their act together or redoubling efforts to engage will get results from vendors. You really can't know.
But you can make yourself happy, and that's what counts the most.
Thank You!
Lokifish Marz said:
For all to see and understand why I've stepped away from the Umeox x201.
Here's the problem. The broken and unsecure firmware affects every x201 Umeox makes. So it doesn't matter if it's a TS or a Callisto 100 or a Pearl AW-414/420/421. The firmware is broken on all of them. So it's not a TS issue, it a Umeox issue.
The unsecure status of the firmware is not a simple set ro.secure to 1 as it's already ro.secure=1. This is something completely different as even with that it still runs in an unsecured mode. Here's the thing, this has been an issue for over four months. If who ever is compiling the firmware can't fix this in four months, fire them.
Here's another example. The "EU 2100 working sensors" firmware I released was after ditching the Omate TS kernel and using one I was able to get my hands on from the Callisto 100. It is still not fixed in the official firmware and forces the end user to flash firmware to their device to get working sensors. Some of these folks have problems with even basic computer usage leaving it to independent devs to fix and provide technical support for a Umeox created problem with no direct access to the resources needed. At this time, iconBIT is the only one that even posts their firmware with at least partial change logs and makes it publicly accessible.
Now before the "different B2B partners require different setups" is said. All those changes are in the system partition. If anybody with a copy of SP Tool and two different firmware releases can can swap out the system partition images and make it flashable then there is no reason that Umeox can't do the same. You build one, maybe two, fully working base firmwares and have a system partition image with the needed changes for each of you B2B partners. This eliminates having to build a full firmware for every individual model for every B2B partner.
I'm burnt out from supporting ALL your B2B partners customers as well as KS backers, trying to fix broken firmware with little resources on top of trying to have a life with my family.
So it comes down to this. Umeox either needs to fix the problems they created or ditch there own firmware and replace it with properly supported, secure and working firmware or I will not be coming back. This doesn't apply to just the TS but all x201s being sold.
I will continue to update the [INFO] Everything for folks but as far as any active development on any x201 running broken Umeox firmware. I'm done.
Click to expand...
Click to collapse
:good: Thank you sir for all you have done, even with all the BS from backers, OEM's & general support help requests. I hope someday they will just release all info on anything using Umeox.
I have just received my shipment from TS today & now read you are out, I wish you return someday.
Thanks for what you have done. Just got my TS the other day, so aside from the minor stuff I have figured out, not yet comfortable giving big time advice.
I do thank you for the patch & the root. Helps those out who do need it.
Good luck with your endeavors. Hopefully you will find what you are looking for. I am sure there will always be some of us here.
The Shagg said:
:good: Thank you sir for all you have done, even with all the BS from backers, OEM's & general support help requests. I hope someday they will just release all info on anything using Umeox.
I have just received my shipment from TS today & now read you are out, I wish you return someday.
Click to expand...
Click to collapse
They know what they need to do. It's a matter of will they do it and how long will they take. Til then I'm just a guy updating the info index thread and popping in from time to time.
I'm selling my watch to someone who has the patience. Loki you have been a great help to us all Thank you.
Sent from my SM-N900V using Tapatalk
This is an absolute travesty
But thank you for all you have done!
Sad to see you go before I even got my Omate. But as everyone else has said, I completely understand your reasons. Thanks so much for all your hard work
Thank you.
Thank you for all your work. Selfishly, I am very sad to see you leave the project, but support and understand your reasons. All the best with your baby girl.:good:
Thanks for all your work. Hope to see you back if they ever get sorted out.
Hi Locki, said to see you go but I am sure you will be back soon. Bin there, done that.
Some other company I will not mention did the same. Well, eventually they stopped production for 6 months due to well, uhmm, me making some phone calls and writing the detailed truth on forums. Got a personal call from EMEA production manager (which I didn't even knew) a few days later to solve this "problem". And we did. I am sure something like that will happen with you.
And if not, then OmateUmeox will soon be just another startup who failed big time and LLP will have a lot to think of.
But they are not stupid, money will soon be running out otherwise.
If we (Backers, supporters, owners of a Umeox/TS/Pearl whatever) want Locki back and want a good Firmware then it's up to US (as in WE) to make that happen. Locki's leaving is a big sign to LLP, Umeox and whoever is involved. And to us it's the same big sign.
Let's give back what Locki did for us and what Locki's intention still are. We all want a better product.
WE can make a difference. Let's get creative and find ways how we can convince Omate/LLP/Umeox that this is NOT how we want to continue.
WE made the TS by funding it. So WE have the power to do that too.
Thanks Lokifish, seriously. I don't have my TS yet, but I am relying on your patches and stuff to get it working properly when I do get it.
Thank you very much for your hard work, and though it's sad to see you go, I can totally see why it has happen. Take care and enjoy the time with your family =D
I am really greatful for all Locki's work, but now what? What can WE do? What's Laurent LePen plans? Where can I get any information about what's cooking?
I'm still providing low level support but deving has stopped. there is only so much that can be done with the current firmware. Until source code is obtained from MediaTek, do not expect to see any CM/AOSP/AOKP releases. At least for now folks on the patch or are properly rooted are safe. I know it's not perfect but please keep in mind the ROMs and MODs of any sort are a very rare thing on Mediatek powered devices.
Lokifish Marz said:
I'm still providing low level support but deving has stopped. there is only so much that can be done with the current firmware. Until source code is obtained from MediaTek, do not expect to see any CM/AOSP/AOKP releases. At least for now folks on the patch or are properly rooted are safe. I know it's not perfect but please keep in mind the ROMs and MODs of any sort are a very rare thing on Mediatek powered devices.
Click to expand...
Click to collapse
thanks a lot,
I guess my lesson will unfortunatly be never buy a Mediatek device, never again. I got a nexus 4 with OmniROM on it, and I thought something similar could eventually be possible on my TS. Anyone knows where can I transmit my disappointement to Mediatek and let them know that for this prevoius reason, I will never their product again?
Just Received my TS. Although I like it I am wondering if there is any future for this device. The 6+ months delay seem like an eternity and what looked like a promising novelty is already lagging behind. And what makes me wonder is the apparent separation between the company and the first batch of users. How come that not one single bug seem to have been fixed? How come that there is still no OTA updates? Omate closed their official forum and is redirecting to xda for support, but where is Omate in this forum? And what about the possibility of switching to Android Wear, that looks like it will be the standard for this type of devices? I was a happy backer of their Kickstarter project, but at this point all I think is that I bought myself a Xmas present that was delivered at Easter!
Omate, obviously totally abandoned this project.
Rumors are thet they are preparing TS2 so TS is something that used that as a learning base...
Don't know did you followed g+ but I talked much about exactly the same problem months ago...
I said: (in December 2013): when we get TS that device will be old and many other device will be released.
We'll have expensive project that will be just overpriced and unusable...
I'm very sorry to see that but even then while community attacked me -I was right...
We'll try to give our best and try to adapt it but TS is dead and that's, unfortunately, something Omate admitted long time ago...
There's no Omate on XDA, no support, no answers or anything...
We are alone mate...
Sent from my C6903 using Tapatalk
funky0308 said:
Omate, obviously totally abandoned this project.
Rumors are thet they are preparing TS2 so TS is something that used that as a learning base...
Don't know did you followed g+ but I talked much about exactly the same problem months ago...
I said: (in December 2013): when we get TS that device will be old and many other device will be released.
We'll have expensive project that will be just overpriced and unusable...
I'm very sorry to see that but even then while community attacked me -I was right...
We'll try to give our best and try to adapt it but TS is dead and that's, unfortunately, something Omate admitted long time ago...
There's no Omate on XDA, no support, no answers or anything...
We are alone mate...
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
Agreed. Omate is done. They were done before they started shipping.
1. Warranty- HA! Null and void
2. OTAs, support, service- LOL
..... U get the picture....
If something goes wrong with your TS...I guess your only choice would be to contact Omeox. Omate certainly won't do anything and most likely won't be around to help. This has been their MO from the beginning. For example, the infamous BT problems and Omate's lack of dev support. This alone spelled disaster for the company and sealed the coffin for any future "free" help from the dev community. Lesson learned: ANY start-up MUST have, keep and strengthen the full support of the community devs.
And lastly, the Omate disaster has laid a major wake to future smartwatch, IGG or KS, campaigns. Its a real shame...now, for any fledgling tech trying to grab a foothold in this market, that truly has something new and innovative, will have to work twice as hard to get noticed.
All due to Rocki and LLP's lies, misleading marketing and "bait'n switch" game.
Thanks Omate!
NO SOUP FOR YOU!
Sent from my HTC One_M8 using Tapatalk
While all this is definitely a shame, one bright side out of this is that I have a damn cool watch, and I paid about fair market value for it (the other Umeox watches go for similar prices). I guess I'm lucky in that mine works fine, so I don't have to deal with Omate again.
I realize that some specs have changed which kinda sucks. But I never intended to go swimming or anything with this, and the other spec changes are minor to me and don't really reflect anything in real world usage. The patch available really make this thing a good, usable, android watch phone (thanks again, Loki!). So I'm at least happy with what I got out of this whole ordeal.
Will I back anything on kickstarter (or others) again? Hell no! But at least I don't feel like I got screwed out of my money.
LLP was bragging on his g+ account about Omate's skills. While I think it is impressive they managed to produce a product, the fact remains that the hardware they used is debatable theirs and if what Loki has said is true, the software is Omate's main field of expertise and that in itself is of a questionable quantity.
I just do not understand Omate. I am not fussed about waterproofing and what not, but not being open about it until after the orders were taking just isn't cricket.
And then this whole lark about not having service centers in your country bla bla bla. Omate should just accept some things will break and have made back up watches to replace those which do. Those which are broken could be shipped back, repaired and resold.
The lack of anyone from Omate here seems really odd. I guess it could be a language issue but I doubt it.
What puzzles me is what did Omate expect to happen? For XDA to do all the work? For the project to develop a life of it's own?
I do think Kickstarter has lost an awful lot of credit, but I do not think the blame should be theirs. Omate just caused PR disasters one after another. Even now, the manner of the conduct online is extremely unprofessional.
Would I buy another Omate (TS2)? Most likely not. I love my TS and think it is super cool, but I want a device which will grow and has a loving community behind it. It is clear there is no love for this device now.
Unless Omate have some secret stuff going on in the background such as a huge update and a ton of new features, I don't see anything special about the Omate. I had an EC309 and with the exception of Omate's sd slot, it could do everything the TS could.
Personally, I think Neptune Pine will win people's hearts. It has had a bumpy ride but recently started being VERY open about production problems and delays. Perhaps it takes an Omate to get these Kickstarter companies to step up a notch.
I'll probably buy a Neptune Pine and other smartwatches. I don't think Omate has killed people's love for the concept, but it has left a bitter taste in many peoples mouths regarding crowd funded projects.
Hyperthetically say if we were to developer/begin a new Smartwatch or smartwatch company. Thru market research we established that there was a massive demand for something similar to the Omate or the A.I. Watch, I.e. a mobile notification and stand alone Android with a sim card wifi, gps BT ...etc.
First we started to source the unit (as designing a new one would take too long and cost too much and it would be copied) what would be the 'do's & don'ts'?
Keep it civil pls and dont say do the exact opposite of Omate... although that would probably go a long way.
It's more of about the way Omate managed the release rather than the product. I accept there would be issues in development.
What is odd is that the watch seems to be available to buy on their China site with no mention of it being a pre-order/ waiting God knows how long till it turns up. Does this mean that they're actively selling them now in China before sending the backers theirs?
Like their Chinese site though. At least it gives info about the company.
http://china.omate.com/
Have they (Omate.com) removed the specs info'?
simple1i said:
Have they (Omate.com) removed the specs info'?
Click to expand...
Click to collapse
Doesn't seem like it. They still have that annoying avatar with the Omate being splashed. Their Chinese site still has the specs up. I think they still say the camera is 5 mega pixel.
http://china.omate.com/smart.php
The news on the Wi-Fi Krack Attack says it was discovered a few months ago, but an Android patch won't come until November 2017 security update?
So the V30 is launching with this huge Wi-Fi security vulnerability, probably not to be patched for several months or more (if ever)?
That might be enough to give many potential buyers pause, waiting on the patch. If so, discounts might ramp sooner and steeper.
Anybody have any info to offer regarding V30 and Krack Attack?
TIA...
Its a lot more hype and hysteria than anything .... IMO
Unless you go door to door visiting wifi services, it's nothing to lose sleep over.
Tinkerer_ said:
The news on the Wi-Fi Krack Attack says it was discovered a few months ago, but an Android patch won't come until November 2017 security update?
So the V30 is launching with this huge Wi-Fi security vulnerability, probably not to be patched for several months or more (if ever)?
That might be enough to give many potential buyers pause, waiting on the patch. If so, discounts might ramp sooner and steeper.
Anybody have any info to offer regarding V30 and Krack Attack?
TIA...
Click to expand...
Click to collapse
Good grief dude. This vulnerability exists on every single phone that's got Android 6 or higher (plus just about every device, not even just phones) which means every single phone launched in the past two years. So if you bought an Android phone since then (or anything that connects to wifi for that matter), you're already vulnerable and have been for a while. I'll reiterate, every device that connects via wifi is vulnerable. All of them.
But there's really great news. The V30. It's a cellphone. It has cellular data radios built in. In fact, my data speeds across my cell network are faster than across any wifi point I connect to. Which is to say, I have zero reason to connect my phone to a wifi point.
If you are using a laptop, desktop, or whatever, you have more reason to worry about those.
CHH2 said:
Good grief dude. This vulnerability exists on every single phone that's got Android 6 or higher (plus just about every device, not even just phones) which means every single phone launched in the past two years. So if you bought an Android phone since then (or anything that connects to wifi for that matter), you're already vulnerable and have been for a while. I'll reiterate, every device that connects via wifi is vulnerable. All of them.
But there's really great news. The V30. It's a cellphone. It has cellular data radios built in. In fact, my data speeds across my cell network are faster than across any wifi point I connect to. Which is to say, I have zero reason to connect my phone to a wifi point.
If you are using a laptop, desktop, or whatever, you have more reason to worry about those.
Click to expand...
Click to collapse
Thanks for more "ready-fire-aim" snark, CHH2.
The point is this: Since we all know that most existing Android phones are vulnerable to Krack, it might occur to (some of) us that we should look to our next new phone to NOT have this vulnerability.
Especially given the abysmal (to nonexistent) performance of security updates provision for most phones after the sale. (Except for Apple, Google, Samsung... am I missing any? LG sux at this too, correct?)
And further, because rooting makes OTAs (including those to get security patches) a time-consuming hassle with added risk, after the sale.
Thanks in advance to any who can offer info about the original question.
...
Tinkerer_ said:
The news on the Wi-Fi Krack Attack says it was discovered a few months ago, but an Android patch won't come until November 2017 security update?
So the V30 is launching with this huge Wi-Fi security vulnerability, probably not to be patched for several months or more (if ever)?
That might be enough to give many potential buyers pause, waiting on the patch. If so, discounts might ramp sooner and steeper.
Anybody have any info to offer regarding V30 and Krack Attack?
TIA...
Click to expand...
Click to collapse
Really?
Good grief...
Really?
steve841 said:
Its a lot more hype and hysteria than anything .... IMO
Unless you go door to door visiting wifi services, it's nothing to lose sleep over.
Click to expand...
Click to collapse
Maybe. Unless there are "script kiddy" youth nearby with too much idle time and parents buying them too many toys, who like to hack for entertainment.
I think these responses are instructive, about the sort of blasé attitude towards SW/HW faults in general, and security in particular, that lead to nontrivial system flaws and security vulnerabilities like this in the first place.
Also, note that it took a researcher in Belgium, not the US, to discover this defect. Coincidence? (Let's dispense with cute euphemisms like "bug", and call them what they are: Faults, and defects.)
Still hoping for useful info about the issue itself. (How many "good grief"s does it take?
...
Tinkerer_ said:
Thanks for more "ready-fire-aim" snark, CHH2.
The point is this: Since we all know that most existing Android phones are vulnerable to Krack, it might occur to (some of) us that we should look to our next new phone to NOT have this vulnerability.
Especially given the abysmal (to nonexistent) performance of security updates provision for most phones after the sale. (Except for Apple, Google, Samsung... am I missing any? LG sux at this too, correct?)
And further, because rooting makes OTAs (including those to get security patches) a time-consuming hassle with added risk, after the sale.
Thanks in advance to any who can offer info about the original question.
...
Click to expand...
Click to collapse
Hey! Look at this! Both my V20 and V30 have the BlueBorne patch! So, no, they do not suck at this. And that's even having to go through the carrier gateway too. And yes, I already offered to information about the original question but just for giggles....
Tinkerer_ said:
Maybe. Unless there are "script kiddy" youth nearby with too much idle time and parents buying them too many toys, who like to hack for entertainment.
I think these responses are instructive, about the sort of blasé attitude towards SW/HW faults in general, and security in particular, that lead to nontrivial system flaws and security vulnerabilities like this in the first place.
Also, note that it took a researcher in Belgium, not the US, to discover this defect. Coincidence? (Let's dispense with cute euphemisms like "bug", and call them what they are: Faults, and defects.)
Still hoping for useful info about the issue itself. (How many "good grief"s does it take?
...
Click to expand...
Click to collapse
Risking a hand slap from a mod, you're just an attention whore. Just Google the information like the rest of us did and you'll see why we're all "blase". And what exactly are you trying to infer that it took Belgians to discover this defect? There are labs, developers, companies, and testers around the world constantly poking and prodding at this stuff looking for the next hole because there will always be a next hole. Just like your home, internet security is an illusion, especially when you are connecting to wi-fi. With or without this attack, wi-fi is problematic. And that's why some of us aren't allowed to connect our work computers to wi-fi networks unless they are known entities.
You're too busy running around exclaiming the sky is falling while most of us already know not to stand under certain parts of the sky because that's not the sky falling, that's bird droppings.
Oh, and faults and defects are called bugs in software. That's just how we do things on the software side of things. (And yes, I deal with software and hardware on a daily basis for work.)
I think I understand.
The V30 will have this defect (security vulnerability affecting all wifi) for a lonnng time after launch. Asking about the vulnerability in an XDA forum brings "good grief" and hostile ad hominem in response, rather than relevant info about the issue itself. Textbook hubristic defensiveness.
Maybe the hubristic culture that tries to make everyone think SW defects and security vulnerabilities are OK, is getting a boost from the string of massive security breaches recently, like Equifax and OPM. Who cares about security and privacy, when everything is pwned anyway, right? Just go with the flow, don't even try to secure anything anymore.
Thanks for the information.
Tinkerer_ said:
I think I understand.
The V30 will have this defect (security vulnerability affecting all wifi) for a lonnng time after launch. Asking about the vulnerability in an XDA forum brings "good grief" and hostile ad hominem in response, rather than relevant info about the issue itself. Textbook hubristic defensiveness.
Maybe the hubristic culture that tries to make everyone think SW defects and security vulnerabilities are OK, is getting a boost from the string of massive security breaches recently, like Equifax and OPM. Who cares about security and privacy, when everything is pwned anyway, right? Just go with the flow, don't even try to secure anything anymore.
Thanks for the information.
Click to expand...
Click to collapse
Way to make up what you want to read. Like I said, LG update the V20 and V30 for the BlueBorne attack pretty quickly. I suspect that as soon as Android is patched for this, it'll filter down pretty quickly. In the meantime, you can just wear a tinfoil hat to keep the bad rays out. All manufacturers will be working on this and getting fixes out ASAP. After that, it'll be on to the next bug. Because that's how things are in the software world.
CHH2 said:
Hey! Look at this! Both my V20 and V30 have the BlueBorne patch! So, no, they do not suck at this. And that's even having to go through the carrier gateway too. And yes, I already offered to information about the original question but just for giggles....
Risking a hand slap from a mod, you're just an attention whore. Just Google the information like the rest of us did and you'll see why we're all "blase". And what exactly are you trying to infer that it took Belgians to discover this defect? There are labs, developers, companies, and testers around the world constantly poking and prodding at this stuff looking for the next hole because there will always be a next hole. Just like your home, internet security is an illusion, especially when you are connecting to wi-fi. With or without this attack, wi-fi is problematic. And that's why some of us aren't allowed to connect our work computers to wi-fi networks unless they are known entities.
You're too busy running around exclaiming the sky is falling while most of us already know not to stand under certain parts of the sky because that's not the sky falling, that's bird droppings.
Oh, and faults and defects are called bugs in software. That's just how we do things on the software side of things. (And yes, I deal with software and hardware on a daily basis for work.)
Click to expand...
Click to collapse
Agreed.
My 2014 Moto XT1225 -- rooted with Nougat custom ROM -- has BlueBorne patch while Motorola couldn't care less about a 3 year old phone that never got anything past Marshmallow. And next month, when Google releases the security patch for this Krack Attack, I'll be patched for that too!
This is why rooting and custom ROMs will ALWAYS give you the latest security patches, and you don't have to depend on the kindness of OEMs who might take 3 or 4 months to push out something even if you do have "new" device that still gets updates.
If someone if suggesting to skip the LG V30 because of this, that's really silly.
1) LG will most certainly patch it. Will just take some time. Rooting and custom ROMs are the way to go. You can even get OTA updates with most ROMs nowadays.
2) What happens when the "next big thing" hits? Is that person going to always sell their phone every time out of fear?
^Exactly
Oh look! Someone finally put together an article about why this is such a Chicken Little issue! You'll note that not even the Pixels have the fix and it doesn't really matter.
https://arstechnica.com/gadgets/201...until-december-but-is-that-really-a-big-deal/