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Hi I have just got a HTC radar as a company phone and am getting some odd behavior when dialling
Sometimes it works like expected other times when I press call the screen goes off and will not come back on no matter what I do until the other end pick the call up
Now that's not so bad until you call voicemail when nothing makes screen come on ie tried moving away from anything (in case proximity sensor turning it off ) tried the on/off button volume even camera button nothing works so I can't press option 1/2 etc
Only way I can end the call is to remove bottom cap and take sim card out
This happens on around 50% of all calls and is really bugging me , if its connected to a bluetooth car kit ,the car kit can end it ok
Everytime on bt kit the screen goes off with pressing call
Anyone else having this problem?
Sent from my HTC Sensation Z710e using Tapatalk
Nope, mine works perfect. Sad to hear tho...
Had that problem with my dell venue pro. Its a fix for it that I found under the dell venue pro forums of xda. Not sure if u can get the same access for the htc
Sent from my Venue Pro using XDA Windows Phone 7 App
fireblade893 said:
Hi I have just got a HTC radar as a company phone and am getting some odd behavior when dialling
Sometimes it works like expected other times when I press call the screen goes off and will not come back on no matter what I do until the other end pick the call up
Now that's not so bad until you call voicemail when nothing makes screen come on ie tried moving away from anything (in case proximity sensor turning it off ) tried the on/off button volume even camera button nothing works so I can't press option 1/2 etc
Only way I can end the call is to remove bottom cap and take sim card out
This happens on around 50% of all calls and is really bugging me , if its connected to a bluetooth car kit ,the car kit can end it ok
Everytime on bt kit the screen goes off with pressing call
Anyone else having this problem?
Sent from my HTC Sensation Z710e using Tapatalk
Click to expand...
Click to collapse
Do you have a screen protector? If so it could be one of poor quality and is interfering with your screen. Remove it if you got it. Also it can mess up your ambient light sensor/proximity sensor.
MJCS said:
Do you have a screen protector? If so it could be one of poor quality and is interfering with your screen. Remove it if you got it. Also it can mess up your ambient light sensor/proximity sensor.
Click to expand...
Click to collapse
Nope I have nothing on the screen its as it came
Have reset device still the same I'm guessing it has a problem , sad to say but HTC aren't impressing me lately even thinking of replacing my sensation with a galaxy nexus soon :-(
Sent from my HTC Sensation Z710e using Tapatalk
I'm having the same issue too. But i do have it all the time, with every single call i make.
Lets test something here:
Grab a flashlight and turn it on
Cover the light sensor in the upper left with your finger and make sure the 3 capacitive buttons light up.
Uncover them
Now shine the flash light directly into the light sensor
Did the lights turn off? If not get your phone replaced. If they did then you or something is covering the light sensor. The light sensor can turn the screen off at around 1".
I wrote to HTC, they replied after 1-2 hours:
"this is a functional problem caused by a sensor inside the phone" ... "if you can please do get a replacement phone if you have just bought the phone"
Click to expand...
Click to collapse
I asked my local dealer, i will receive a new device tomorrow.
MJCS said:
Lets test something here:
Grab a flashlight and turn it on
Cover the light sensor in the upper left with your finger and make sure the 3 capacitive buttons light up.
Uncover them
Now shine the flash light directly into the light sensor
Did the lights turn off? If not get your phone replaced. If they did then you or something is covering the light sensor. The light sensor can turn the screen off at around 1".
Click to expand...
Click to collapse
Tried this but nothing happens while call is active , I rang someone today got their voicemail I left a message but after my message I couldn't end the call I had to connect it to my car kit and use that to end the call
Time for a new handset here as well I think :-(
Sent from my HTC Sensation Z710e using Tapatalk
What was the outcome. Did the lights turn off?
MJCS said:
What was the outcome. Did the lights turn off?
Click to expand...
Click to collapse
For me, the light turned off. In fact I do not need to shine a torchlight. If I cover the top part of the display the 3 capacitive buttons light up. If I uncover, the light disappear. Any ideas? The screen is turning off every time I make a call.
That tests the ambient light sensor(s) - most phones have 2 or 3 - but it doesn't test the proximity sensor... (because the button lights should be tied to the ambient).
Either way, I have not heard of this issue, though HTC has pushed out a firmware update over zune for the Titan recently. I'd recommend to check that, and if there is no update/doesn't fix, then replace the phone.
Sent from my MB860 using Tapatalk
jeremyshaw said:
That tests the ambient light sensor(s) - most phones have 2 or 3 - but it doesn't test the proximity sensor... (because the button lights should be tied to the ambient).
Either way, I have not heard of this issue, though HTC has pushed out a firmware update over zune for the Titan recently. I'd recommend to check that, and if there is no update/doesn't fix, then replace the phone.
Sent from my MB860 using Tapatalk
Click to expand...
Click to collapse
The light sensor IS the proximity sensor
MJCS said:
The light sensor IS the proximity sensor
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Click to collapse
Is my sensor working properly then? I have a screen protector installed. Is that the problem? I have not tried taking off the protector yet.
You should try that. Some cheap screen protectors can mess with it. I know this was the case with some protectors on the dell venue pro early on.
MJCS said:
The light sensor IS the proximity sensor
Click to expand...
Click to collapse
o.0!? The proximity sensor is normally a led rangefinder in the infrared frequencies. Light sensor could cause lots of false positives...
Sent from my SGH-i937 using Board Express
Fixed the problem. You must remove the clear stock screen protector...it distorts the sensor.
I've been saying that all along
I did a test. Peeled off a bit of the screen protector, enough to expose the sensor. Made a call. The screen didn't blank. So it's the screen protector.
Hi guys I have just recently bought a Radar from bay and im having the same problem, but this time there is no screen protector.
If I cant get a refund form the seller, can I get a warranty repair seeing as though im a second owner?
Cheers
So I've noticed that when I am laying down and using my phone in landscape my screen shuts off. Its not my setting bc I have the backlight timer at 1 minute. This always happens. Anyone else experiencing this or know of a fix or why this is happening?
Sent from my DROID RAZR using Tapatalk
You probably have pocket detection enabled...and you're covering the ambient light sensor with your hand when you hold it like that.
Grims said:
You probably have pocket detection enabled...and you're covering the ambient light sensor with your hand when you hold it like that.
Click to expand...
Click to collapse
Oh ok will see if that's the problem, thanks.
Sent from my DROID RAZR using Tapatalk
has anyone else noticed that when you answer a phone call the screen turns off ...I hate it ...I have to hit the power button to wake the phone up and end the call .. does anyone have a fix for this ? thanks in advance
thats how all phones have been
is this your first smart phone bro?
if u dont cover the sensor it wont shut off
The screen should only turn off when you put it to your face . Once you pull away the phone the screen should wake . Check your settings you shouldn't have to use the power to wake it .
flex360 said:
thats how all phones have been
is this your first smart phone bro?
if u dont cover the sensor it wont shut off
Click to expand...
Click to collapse
no this is isnt my first smart phone..but the problem is that when I move my face away from the phone the screen should wake up
FlaXB9R said:
The screen should only turn off when you put it to your face . Once you pull away the phone the screen should wake . Check your settings you shouldn't have to use the power to wake it .
Click to expand...
Click to collapse
yea I know right lol ....I looked into the settings and haven't seen any controls for that feature
Yea I noticed the same thing. During a call pulled phone away from my face and screen stayed off. I thought something was wrong but if the call is active screen will come back on, if person hangs up and ur not quick to uncover sensor the screen stays off.
do you guys have screen protectors on your phones??? zaggs perhaps??
If anything is "blocking" your sensor, then it assumes that your face is up to the phone. The phone would then only wake up when the call is ended or the power button is pressed.
You must not have ANYTHING covering the sensor
I would say that this is most likely the case
Mine doesnt do that unless I put the phone up to my ear. Normally I just answer the phone and click it to speaker. When I do that the screen stays on....unless my hand/finger happens to be covering the light sensor.
I have Invisible Shield HD. And there's a cutout for the prox. sensor. Have the same problem. Hopefully HTC will fix it on the next firmware update
Sent from my EVO using xda premium
johnnymcmahan said:
You must not have ANYTHING covering the sensor
I would say that this is most likely the case
Click to expand...
Click to collapse
I'm not so sure about that. My OG Evo has a standard screen protector that "covers" the sensors, and they still work just fine. Maybe those crappy Zagg orange peels will interfere, but I still don't see that being too likely, as they're not really blocking any light.
I have this issue as well and after reading all over for the past two days it appears some units have this issue and some don't. Further complicating the issue is the fact some have screen protectors and some don't. Some have made cutouts on their screen protector and then it works as it should. Very weird.
As soon as I make a call the phone screen goes black while laying on my desk. When the call is over sometimes I can hit the power button to disconnect the call...sometimes I have to hold the power button down 10 seconds to soft reset the phone or I cannot get back to any screen and the call stays connected. Very weird. I got my phone at BB so I am going to stop back and see if they have had any returns and what their thoughts are.
Sent from my EVO using Tapatalk 2
i got my zagg lastnight and it happened
so i reapplied it, not covering the sensor on the top left
and it fixed the issue
flex360 said:
i got my zagg lastnight and it happened
so i reapplied it, not covering the sensor on the top left
and it fixed the issue
Click to expand...
Click to collapse
Yeah I wish that was my issue....I don't have a screen protector on my phone and it doesn't work as designed.
Sent from my EVO using Tapatalk 2
I bought a Zagg and had the issue. They left a hole for a sensor but I think that's the light sensor with the proximity sensor being just to the left and covered. It's a small red light that turns on when making a call. So I made the hole bigger by making it a rectangle uncovering the proximity sensor. Now my phone goes on and off like it should when putting it to my ear. Maybe that'll help some of you? Though I have read some people having the issue without screen protectors.
shadowmikel said:
has anyone else noticed that when you answer a phone call the screen turns off ...I hate it ...I have to hit the power button to wake the phone up and end the call .. does anyone have a fix for this ? thanks in advance
Click to expand...
Click to collapse
Not sure if this will help or not, but in settings/accessibility settings there is an option to end calls using the power button. Might help.
OK, this is a bit OT so I apologize. But I can't figure it out and really dont feel it warrants a new thread. I hope you dont mind me dropping this in here.
Yesterday, at some point, this icon came into my notification bar and i CANNOT, for the life of me figure out what it is.
It looks kinda like a hearing aid or Bluetooth headset icon. But I use neither. I've looked all thru settings trying to figure it out. Checked thru accessibility . Just stumping me, and making me feel REALLY stupid.
Much thanks to anyone who knows.
sent from my Evo LTE, usually.
I experienced the same issue with the screen turning off as soon as I placed a call. I pulled the Zagg HD off and the issue was resolved. I'm going to best buy today to exchange the Zagg for a new one and I will cut a little notch into it to see if it works.
After the screen goes off you have to press the power button but that little red dot next to the proximity sensor stays on unless you flash a bright light on it. I think regardless the proximity sensor is really sensitive and the Zagg HD just makes it that much more finicky.
Being in a dimly lit area makes it worse too.
**Update**
I went to bestbuy and exchanged my Zagg HD for a new one. I got home notched the cutout for the sensor a little more. Installed it and now I don't have any issues with the screen turning off.
scottspa74 said:
OK, this is a bit OT so I apologize. But I can't figure it out and really dont feel it warrants a new thread. I hope you dont mind me dropping this in here.
Yesterday, at some point, this icon came into my notification bar and i CANNOT, for the life of me figure out what it is.
It looks kinda like a hearing aid or Bluetooth headset icon. But I use neither. I've looked all thru settings trying to figure it out. Checked thru accessibility . Just stumping me, and making me feel REALLY stupid.
Much thanks to anyone who knows.
sent from my Evo LTE, usually.
Click to expand...
Click to collapse
Settings/Call Uncheck Hearing aids
Slayer, I'm gonna thank every post if yours I see over the weekend lol.
Thanks. I feel like an idiot. I looked in accessibility thinking any hearing aid stuff would be there
sent from my Evo LTE, usually.
scottspa74 said:
Slayer, I'm gonna thank every post if yours I see over the weekend lol.
Thanks. I feel like an idiot. I looked in accessibility thinking any hearing aid stuff would be there
sent from my Evo LTE, usually.
Click to expand...
Click to collapse
LOL anytime......and no worries we all get stuck at some point.
I believe my proximity sensor is broken. I cannot use the screen during a call, it stays black the entire time regardless of what buttons I press. After a call ends the screen will stay black and I have to battery pull to turn the screen back on. How can I disable this sensor??
Sent from my SCH-I545 using XDA Premium 4 mobile app
Crossoverdoc said:
I believe my proximity sensor is broken. I cannot use the screen during a call, it stays black the entire time regardless of what buttons I press. After a call ends the screen will stay black and I have to battery pull to turn the screen back on. How can I disable this sensor??
Sent from my SCH-I545 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
All you have to do is get a can of compressed air and blow into the earpiece to get dust out of the sensor every time this happens. It seems to be a relatively common problem.
mateopase said:
All you have to do is get a can of compressed air and blow into the earpiece to get dust out of the sensor every time this happens. It seems to be a relatively common problem.
Click to expand...
Click to collapse
I thought mine was broken too until I did this. Sprayed air in the ear piece for about 5 seconds and now it works again.
Sent from my SCH-I545 using Tapatalk
My phone's always-on display will turn off. I can't bring it out of it's 'slumber' anyway other than plugging it in. It instantly pops out of sleep and works fine. I'll lock it and while I can see the always-on display the fingerprint reader will unlock it with no problems. This just started in the past hour for me. I've tried resetting the phone and the issue still pops up, and quickly at that.
Are you using a case or screen protector? Could be something interfering with the ambient light or proximity sensor causing the phone to think it's in your pocket at all times?
Edit:
Actually just tested this. Covered the top sensors and the always on display turned off and fingerprint sensor no longer worked just like you described
Sent from my LG-H850 using XDA-Developers mobile app
duckysempai said:
Are you using a case or screen protector? Could be something interfering with the ambient light or proximity sensor causing the phone to think it's in your pocket at all times?
Edit:
Actually just tested this. Covered the top sensors and the always on display turned off and fingerprint sensor no longer worked just like you described
Sent from my LG-H850 using XDA-Developers mobile app
Click to expand...
Click to collapse
You may be right about that. I'm using a lifeproof case and I had just opened it up to clean off the inside (I had shown someone the phone earlier and dog hair found its way to the inside of the case). Funny thing is I turned it completely off and let it sit for a time, as opposed to the restart I did earlier, and it's working alright now. Maybe I just needed to reset it's calibration by resetting it?
Anyone know how to disable this weird dependence on the light sensor? I just don't understand why it would ever disable itself because it's dark.
somethinlike said:
My phone's always-on display will turn off. I can't bring it out of it's 'slumber' anyway other than plugging it in. It instantly pops out of sleep and works fine. I'll lock it and while I can see the always-on display the fingerprint reader will unlock it with no problems. This just started in the past hour for me. I've tried resetting the phone and the issue still pops up, and quickly at that.
Click to expand...
Click to collapse
I read this is a feature of the phone. The always on will turn off in your pocket or in a darkened room. Nice idea since you do not need to be using the juice then. You can test this in a dimmly lit room by cupping your hands over the display to block the light.
marcmarshall said:
I read this is a feature of the phone. The always on will turn off in your pocket or in a darkened room. Nice idea since you do not need to be using the juice then. You can test this in a dimmly lit room by cupping your hands over the display to block the light.
Click to expand...
Click to collapse
Sure, but it won't turn on even when I press the back button. Pretty obnoxious when I'm sitting in a blacked out room and I have to hold it up to the computer screen to activate it.
Yeah, I'm sorry I didn't read the thread carefully. That sucks. I'm in a dark room now watching video. The display turned off, I heard a notification, when I picked up the phone it came on. I do not like that that the led notifications stop. I'm not sure what happens to sound notifications when the always on goes off. I prefer to set the phone silent until a certain time in the AM and then use a sound profile to get notifications and a low volume.
somethinlike said:
Sure, but it won't turn on even when I press the back button. Pretty obnoxious when I'm sitting in a blacked out room and I have to hold it up to the computer screen to activate it.
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Click to collapse
I would return it for another or send it in on warranty.
marcmarshall said:
I would return it for another or send it in on warranty.
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Click to collapse
I'm thinking it was the Lifeproof case I have on it. It all worked fine for a week then when I tested the case for waterproof it failed (the phone wasn't in it). I sent for another one and it seems to be working alright now. Maybe it had something to do with the inside of my case getting wet? I don't know.
Great! Enjoy your phone g why are we still calling these things phone?). I like the G5. Now that we have torur I am hoping their for some nice tweaks.
I've had this happen too and it made my life proof case useless because I couldn't use my phone with it on it I still have the issue once in a while but not nearly as often anymore
Sent from my LGLS992 using XDA-Developers mobile app