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People that bought their tablet at BestBuy are u opting into getting the Black tie protection plan?
I bought the 32gb 10.1 tablet and they stated that the prices are:
1yr- $110
2yr- $170
3yr- $249
Tech support with accidental damage coverage.
You also get half off the buy back program if u purchase the above.
$25 instead of $50
Also share yoru thoughts on why or why u didnt purchase.
You can add the service when u purchase or within the 14 day return window (just have to bring device in for them to confirm all is ok)
Have you comparison shopped at squartrade.com first of all?
Personally I never buy warranties. I guess I'm just careful with my stuff. Simple as that.
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Squaretrade price for this tablet including accidental damage (water, screen breaking, etc) for 2 years is 69.99 with a $30 off code of thirty30.
If you're afraid of breaking your screen or whatever, this is the way to go. No deductible.
As per an article in PC World magazine, July issue I beleive, Best Buy will not cover you if the "accidental damage" occurs if you leave it on the roof of your car, drive off, then it falls under the wheel and then you run it over but Squaretrade will. So if you get BB don't tell them your car ran over it. BB only covers damage if damaged while under "normal use."
I just got out from under my rock ... this is the first i am hearing about squaretrade.com
ya i checked it out and it would be 69.99 for a year
i guess if anything is wrong u would have to mail the unit to them ... maybe even pay for return shipping ...?
i have to read more about it ... u can add this service at anytime?
how do they know if the tablet is not already broken when u add service .. u have to send in receipt?
this is definitely cheaper then bestbuy ... having spent 600 i feel u need some type of protection
Here's the terms of the accidental damage coverage:
"If your warranty is bought on the same day as your item, then ADH coverage begins immediately, otherwise ADH coverage begins 30 days after purchase, and does not cover willful damage, negligent use, theft or loss. A $50 deductible applies on ADH-related claims for Cell Phones only. SquareTrade has waived the deductible for all other ADH claims. ADH is not available on all items. "
iTouch24 said:
I just got out from under my rock ... this is the first i am hearing about squaretrade.com
ya i checked it out and it would be 69.99 for a year
i guess if anything is wrong u would have to mail the unit to them ... maybe even pay for return shipping ...?
i have to read more about it ... u can add this service at anytime?
how do they know if the tablet is not already broken when u add service .. u have to send in receipt?
this is definitely cheaper then bestbuy ... having spent 600 i feel u need some type of protection
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That $69.99 was for 2 years not 1.
If you are simply having a "problem" with it you have to send it back. They send a prepaid label. Usually they just send you a refund for the entire device rather than fix it.
My wife had a B&N Nook Color and she dropped it in the bathtub while reading a book. After shaking the goldfish out of it and baking it in a container full of rice it was still dead so I filed a claim online with S.T. the next morning. 2 hours later I had a return label and 8 hours after that I was paid in full for the Nook. EVEN BEFORE I RETURNED IT TO THEM. Was quite surprised.
One difference between BB and ST: With ST if they pay you for the device if it is damaged or dies that's it, your "2 year" coverage is over. You get your check and you're done. If you replace the device you must buy the coverage again. With BB they just give you a new one and your overpriced coverage continues for the term of your policy.
MisterEdF said:
That $69.99 was for 2 years not 1.
If you are simply having a "problem" with it you have to send it back. They send a prepaid label. Usually they just send you a refund for the entire device rather than fix it.
My wife had a B&N Nook Color and she dropped it in the bathtub while reading a book. After shaking the goldfish out of it and baking it in a container full of rice it was still dead so I filed a claim online with S.T. the next morning. 2 hours later I had a return label and 8 hours after that I was paid in full for the Nook. EVEN BEFORE I RETURNED IT TO THEM. Was quite surprised.
One difference between BB and ST: With ST if they pay you for the device if it is damaged or dies that's it, your "2 year" coverage is over. You get your check and you're done. If you replace the device you must buy the coverage again. With BB they just give you a new one and your overpriced coverage continues for the term of your policy.
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thanks for clarifying and suggesting this service to me. I am definitely going to go this route then.
they explained it to me that if your coverage is 600 and u send in for a repair and they note that is cost 100 to repair and then next month u drop it in the fish tank .. they only give u back your remaining balance ... $500 ...
so that is really the main difference between this and BB
u can bring in to best buy every week for repairs and replacements and with ST u only have a $600 spending limit. so if each repair cost $100 .. u can only get it fixed 6 times in the 2 years ... so the coverage is either $600 or 2 years .. whatever comes first ... like car warranties .... 100k miles or 10 years
I never buy extended warranties...for 2 main reasons:
1) They're largely a scam and the store gets a large portion of the price they charge for them (which is why they instantly discount them the second you decline).
2) I'm fairly persistent and persuasive when it comes to getting companies to stand behind their product. I've gotten Nissan, Samsung, and others to pay for repairs of products that were out of warranty. And I'm with LordLugard...I take good care of my stuff.
Definitely stay away from any Best Buy warranty policy, way too overpriced! They tried selling me one and I just laughed when I heard their prices. Sqaretrade is where its at, thats where I bought mine from. Also, setting up your warranty is super easy. For example, I ordered my tab through Amazon and all I did was forward squaretrade my invoice and that was all they needed, couldnt have been any easier. And you never know when you might accidentally get bumped into and whoops, there goes your shattered $600 tablet.
Dont waste your money at bestbuy. If you want a protection plan get one from square trade.
Best Buys plan is so much more expensive because its actually TWO companies involved. Best Buy and AIG insurance.
Check out worthavegroup.com thats where I bought my tablet insurance.
Ok, so I have a question about SquareTrade.
I put a quote for my 16GB model and it is $54.99 for two years or $38.49 with the 30% off code. However, if I look that only covers 100% parts/labor, etc. It looks like accidental damage is an additional $45.
Those of you that are saying $69.99 does that include the accidental addition? I have never used squaretrade before (just heard of it recently), so those that have, what does the normal warranty cover?
Any additional information is greatly appreciated.
Nevermind. I just looked at the other picture posted earlier and the accidental was on there.
But, if anyone still wants to expand on my questions minus the cost, that would be great
http://www.squaretrade.com/pages/learn-more-warranty-buyer
also, as you read this page, click "see details". Looks like mostly parts failure, and labor cost which I assume is covered by Samsung for 1 year, but you can use this for up to two years.
Honestly I'm thinking I'll get this mainly for the accidental damage. I would be devastated if I broke my screen lol.
This is incorrect. If your device gets replaced through best buys protection plan, coverage is over and you would have to repurchase the plan for the replaced device.
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ollie6286 said:
This is incorrect. If your device gets replaced through best buys protection plan, coverage is over and you would have to repurchase the plan for the replaced device.
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You are correct.
I bought and Ipad 1in january with the black tie protection accidental coverage($109.00). My screen got cracked today and I took it to best buy. Within 30 seconds of getting there, thw geek squad kid told me he would give ma a new one to replace it. He then went on to say that they dont have anymore ipad 1. That I would get an Ipad2.
I asked him if I could get a galaxy tab 10.1. He said no, but that I could take the ipad 2 and come back to exchange it. That's what I did and now I have a Samsung galaxy tab 10.1.
In summary, Im a believer of the protection program. I bought an ipad in january and now I have A GALAXY TAB 10.1
MisterEdF said:
That $69.99 was for 2 years not 1.
If you are simply having a "problem" with it you have to send it back. They send a prepaid label. Usually they just send you a refund for the entire device rather than fix it.
My wife had a B&N Nook Color and she dropped it in the bathtub while reading a book. After shaking the goldfish out of it and baking it in a container full of rice it was still dead so I filed a claim online with S.T. the next morning. 2 hours later I had a return label and 8 hours after that I was paid in full for the Nook. EVEN BEFORE I RETURNED IT TO THEM. Was quite surprised.
One difference between BB and ST: With ST if they pay you for the device if it is damaged or dies that's it, your "2 year" coverage is over. You get your check and you're done. If you replace the device you must buy the coverage again. With BB they just give you a new one and your overpriced coverage continues for the term of your policy.
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As someone pointed out later in the thread...
ollie6286 said:
This is incorrect. If your device gets replaced through best buys protection plan, coverage is over and you would have to repurchase the plan for the replaced device.
Sent from my GT-P7510 using Tapatalk
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This is correct. I work for Best Buy and I can tell you this is how our GSBTP plan works.
rjohmit said:
I never buy extended warranties...for 2 main reasons:
1) They're largely a scam and the store gets a large portion of the price they charge for them (which is why they instantly discount them the second you decline).
2) I'm fairly persistent and persuasive when it comes to getting companies to stand behind their product. I've gotten Nissan, Samsung, and others to pay for repairs of products that were out of warranty. And I'm with LordLugard...I take good care of my stuff.
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Click to collapse
I agree and disagree with you. As an employee, I don't see them as a scam at all. I do think that they are pricey for a regular customer (considering what we pay for them). We also won't (well, shouldn't per our policy) discount them just because you decline at first. That doesn't happen at our store.
To your second point, I don't see any company repairing something for free that you physically damaged. Best Buy won't do it without a GSBTP plan with ADH (you can get them without it) and I've never seen a manufacturer do it either.
This doesn't feel like it was a serious poll.
Trying to decide if I want to pre order from best buy or straight through ATT. I wish Amazon Wireless would announce something already!
Anywhoo . . . I don't have any real reason NOT to order from BB apart from the fact that I don't like and have sworn never to shop there again. Long, unrelated story, but so far I've made good to myself on that promise.
If I do order from BB, is there any downside? Am on contract with them in any way, or only through AT&T? Can I still take my phone to ATT for warranty claims or do I have to take it to BB?
Thanks!
You will not be in contract with BB in anyway. For warranty I'm not sure. If you order through ATT it ships out on 02/16 while supplies last. If you order through BB it ships out 02/19 with the official flip case (free) while supplies last.
LiquidArrogance said:
Trying to decide if I want to pre order from best buy or straight through ATT. I wish Amazon Wireless would announce something already!
Anywhoo . . . I don't have any real reason NOT to order from BB apart from the fact that I don't like and have sworn never to shop there again. Long, unrelated story, but so far I've made good to myself on that promise.
If I do order from BB, is there any downside? Am on contract with them in any way, or only through AT&T? Can I still take my phone to ATT for warranty claims or do I have to take it to BB?
Thanks!
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Plus you can register your number(s) with Best Buy for their "Phone Freedom" promo and get a $50 gift card per line when you activate the new phone. Can use the card immediately on the phone purchase or on a future purchase. And you can upgrade anytime during 2012.
I registered my number and will use the $50 on the note. Registered my wife's number, who's due for an upgrade in late summer.
Thanks...had no idea it ran all year
mikegehl said:
Plus you can register your number(s) with Best Buy for their "Phone Freedom" promo and get a $50 gift card per line when you activate the new phone. Can use the card immediately on the phone purchase or on a future purchase. And you can upgrade anytime during 2012.
I registered my number and will use the $50 on the note. Registered my wife's number, who's due for an upgrade in late summer.
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Plus keep in mind @ best buy Black Tie protection Plan with no deductibles and buy back program.
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dmbrown81 said:
Plus keep in mind @ best buy Black Tie protection Plan with no deductibles and buy back program.
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Keep in mind the BB insurance does not cover lost / stolen and is more expensive than AT&T insurance.
Maroon Mushroom said:
Keep in mind the BB insurance does not cover lost / stolen and is more expensive than AT&T insurance.
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If you buy the Black Tie protection upfront, it's $170 for 2 years (+$30 buyback). That's only $2 more than AT&T at $7 a month.
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00mred00 said:
Thanks...had no idea it ran all year
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It does - but I believe you have to register any and all lines/numbers sometime this week. Nothing to lose - no obligation to actually do the upgrade. But $50 off per phone isn't shabby.
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mikegehl said:
It does - but I believe you have to register any and all lines/numbers sometime this week. Nothing to lose - no obligation to actually do the upgrade. But $50 off per phone isn't shabby.
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hahaha..you don't know me that well yet...I have had 6 phones in the last 6 months lol. I know I will get more.
best buy wins hands down.
not everyone has the luxury of six lines but this is what we do
We have 6 lines on our family plan (5 phones, 1 pc connect {cross upgrade HELLO})...
1.Buy device, purchase buyback, get discount on buyback for purchasing black tie (cancel black tie after 30 days)
2.Sell back Device
3.Use store credit from the buy back to purchase new phone on another line due an upgrade
4.use left over amounts for other toys, or save towards next upgrade.
I always get the newest device
It's worked out pretty well so far. Currently we are out of upgrades until September..but have a few phones that are eligible for buy back should I decide to trade them in towards one device at full price (unlikely)
our next round of upgrades start in September..right about time for the s3
sept, oct, dec, feb, then the following January '13
Oh, and you can't forget price matching...this is a very important part of the process
Maroon Mushroom said:
Keep in mind the BB insurance does not cover lost / stolen and is more expensive than AT&T insurance.
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Click to collapse
Lost and stolen for most people isnt an issue, its broken screens. While ours is slightly more expensive if you do the 9.99 a month, there is NO deductible for breaking you phone. The note will be classified as a tier 3 in att's insurance which means its a $200 deductible on top of the $7 a month. That is just ****ing insane lol if you do our outright price for the protection at best buy its $170 for the two years, putting it right under $7 a month. All without a deductible and unlimited claims. And Im not just trying to push our protection because I work there because frankly, you wont be buying from my store so it wont affect me. I just fully support our protection, coming from 3 broken iPhone 4's and most recently a skyrocket.
Side note, I have a concession line with ATT which I cannot get BB protection on and broke the phone. $200 to replace the vivid lol I just cancelled the line and threw the vivid in the trash
imitenotbecrazy said:
Lost and stolen for most people isnt an issue, its broken screens. While ours is slightly more expensive if you do the 9.99 a month, there is NO deductible for breaking you phone. The note will be classified as a tier 3 in att's insurance which means its a $200 deductible on top of the $7 a month. That is just ****ing insane lol if you do our outright price for the protection at best buy its $170 for the two years, putting it right under $7 a month. All without a deductible and unlimited claims. And Im not just trying to push our protection because I work there because frankly, you wont be buying from my store so it wont affect me. I just fully support our protection, coming from 3 broken iPhone 4's and most recently a skyrocket.
Side note, I have a concession line with ATT which I cannot get BB protection on and broke the phone. $200 to replace the vivid lol I just cancelled the line and threw the vivid in the trash
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If you buy the protection Plan outright and need to service your phone you'll have to subscribe to the 9.99 afterwards or purchase it again.
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dmbrown81 said:
If you buy the protection Plan outright and need to service your phone you'll have to subscribe to the 9.99 afterwards or purchase it again.
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Yikes. Idk which best buys you guys are going but theres tons of false info here. Right now, most phones fall into the rapid exchange program. With this, the phone is sent away and a refurbished phone is sent at the same time, making the turn around time about 2-4 business days. This does NOT fulfill your protection plan, meaning it is still active and can still be used again and again with no limit to the amount of claims. If you chose to send your phone as a repair instead of exchange the typical wait time is 14-30 days. If they are unable to repaid your phone in a cost effective manor to them or it exceeds 30 days they will issue you a gift card for the full retail value of the phone so that you can pick out a new one. This WILL fulfill the protection plan. So in a strange, completely misleading way, your initial statement was kind of accurtate. If we give you a $600+ gift card to replace your phone with a different model, yes your $170 protection plan is void. What would you expect?
imitenotbecrazy said:
Yikes. Idk which best buys you guys are going but theres tons of false info here. Right now, most phones fall into the rapid exchange program. With this, the phone is sent away and a refurbished phone is sent at the same time, making the turn around time about 2-4 business days. This does NOT fulfill your protection plan, meaning it is still active and can still be used again and again with no limit to the amount of claims. If you chose to send your phone as a repair instead of exchange the typical wait time is 14-30 days. If they are unable to repaid your phone in a cost effective manor to them or it exceeds 30 days they will issue you a gift card for the full retail value of the phone so that you can pick out a new one. This WILL fulfill the protection plan. So in a strange, completely misleading way, your initial statement was kind of accurtate. If we give you a $600+ gift card to replace your phone with a different model, yes your $170 protection plan is void. What would you expect?
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that is one of the negative sides AND positive sides to the black tie protection plans.
in some cases it just isn't worth the expense (i.e. when the cost of the plan exceeds about the 50% mark, I don't buy it)
it's rare, but in some cases it just isn't logical.
In this case...$300 for the phone plus $170 for the plan...it's a hard choice.
You realistically are looking at $470 vs $600 which isn't much of a difference...unless you utilize the plan towards the end of its life
00mred00 said:
that is one of the negative sides AND positive sides to the black tie protection plans.
in some cases it just isn't worth the expense (i.e. when the cost of the plan exceeds about the 50% mark, I don't buy it)
it's rare, but in some cases it just isn't logical.
In this case...$300 for the phone plus $170 for the plan...it's a hard choice.
You realistically are looking at $470 vs $600 which isn't much of a difference...unless you utilize the plan towards the end of its life
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Sorry but that logic doesn't make much sense to me. Buy a phone at 300, break it and pay 650 that equals 950, which is twice the price of the upgrade and coverage for unlimited replacements. I guess its just that I see a lot of customers coming in after multiple broken screen replacements that I don't see the logic of buying other protection or buying outright replacements. To each his own tho I suppose
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Maroon Mushroom said:
Keep in mind the BB insurance does not cover lost / stolen and is more expensive than AT&T insurance.
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Consider BB insurance has no deductible. ATT charges a $200 deductible if you phone needs repair.
No you are right...my point being that breakage occurring in the first 6 months to a year the plan makes sense...beyond that it wouldn't .
Its a gamble...otherwise best buy wouldn't offers it haha. The odds are in their favor. Unless of course one pretty much knows they are going to break the phone, or manipulate the program later to get a new device.
Curious question, only because I receive multiple asnswers in store
Does best buy black tie cover cosmetic damage? I have been told yes and have been told no.
Is there a wear and tear clause? I know att has a wear and tear clause and can deny coverage. Reading their fine print I also notice they can deny if its manufacturering related as well.
imitenotbecrazy said:
Sorry but that logic doesn't make much sense to me. Buy a phone at 300, break it and pay 650 that equals 950, which is twice the price of the upgrade and coverage for unlimited replacements. I guess its just that I see a lot of customers coming in after multiple broken screen replacements that I don't see the logic of buying other protection or buying outright replacements. To each his own tho I suppose
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Sent from my SAMSUNG-SGH-I727 using XDA App
00mred00 said:
hahaha..you don't know me that well yet...I have had 6 phones in the last 6 months lol. I know I will get more.
best buy wins hands down.
not everyone has the luxury of six lines but this is what we do
We have 6 lines on our family plan (5 phones, 1 pc connect {cross upgrade HELLO})...
1.Buy device, purchase buyback, get discount on buyback for purchasing black tie (cancel black tie after 30 days)
2.Sell back Device
3.Use store credit from the buy back to purchase new phone on another line due an upgrade
4.use left over amounts for other toys, or save towards next upgrade.
I always get the newest device
It's worked out pretty well so far. Currently we are out of upgrades until September..but have a few phones that are eligible for buy back should I decide to trade them in towards one device at full price (unlikely)
our next round of upgrades start in September..right about time for the s3
sept, oct, dec, feb, then the following January '13
Oh, and you can't forget price matching...this is a very important part of the process
Click to expand...
Click to collapse
U can go to att website and upgrade for 299 even if line is not ready till 2013.u still get the cheap peice untill pre orders ends
For whatever reason it does not work for any of our lines. I tried.
mintu123 said:
U can go to att website and upgrade for 299 even if line is not ready till 2013.u still get the cheap peice untill pre orders ends
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00mred00 said:
No you are right...my point being that breakage occurring in the first 6 months to a year the plan makes sense...beyond that it wouldn't .
Its a gamble...otherwise best buy wouldn't offers it haha. The odds are in their favor. Unless of course one pretty much knows they are going to break the phone, or manipulate the program later to get a new device.
Curious question, only because I receive multiple asnswers in store
Does best buy black tie cover cosmetic damage? I have been told yes and have been told no.
Is there a wear and tear clause? I know att has a wear and tear clause and can deny coverage. Reading their fine print I also notice they can deny if its manufacturering related as well.
Sent from my SAMSUNG-SGH-I727 using XDA App
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In my store, and I assume in most stores, if a customer wants their phone to be sent out AND they have GSBTP, they are fully entitled to send it out. There is almost no way coverage can be denied, although the plan does specify that submersion and extreme damage (i.e, running it over with a car) is not covered. As long as the customer doesn't explicitly say that was the issue, it is usually fine.
I will say, in two years at BBYM, I have never seen a customer who purchased the protection be denied a phone being sent out. While my store is pretty good at making sure the customer is treated fairly, I can assume that BBYM wouldn't be gaining the market share it is if customers were not being treated properly.
Corvette06 said:
In my store, and I assume in most stores, if a customer wants their phone to be sent out AND they have GSBTP, they are fully entitled to send it out. There is almost no way coverage can be denied, although the plan does specify that submersion and extreme damage (i.e, running it over with a car) is not covered. As long as the customer doesn't explicitly say that was the issue, it is usually fine.
I will say, in two years at BBYM, I have never seen a customer who purchased the protection be denied a phone being sent out. While my store is pretty good at making sure the customer is treated fairly, I can assume that BBYM wouldn't be gaining the market share it is if customers were not being treated properly.
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Cool cool. I have not had any claims on mobile purchases. I have run into issues on laptops in the past (worn mouse tracker) where I was told it was wear and tear/ cosmetic and had to physically show them that the tracker no longer worked properly. The same with USB ports.
Thanks for chiming in!
So today, after I just finished rooting my phone, stepped out to have a smoke. I walked and dropped my phone off a wooden stair and into a icicle puddle on an already present soft pile of snow. On the first hit the back flew off and then fell battery side first. It now won't turn on, so would best buy cover this?
My first thought is by protection you mean not letting them touch my phone, then yes
Being serious if their protection covers accidental damage they should be to swap it out no problem. If not and you have insurance on your phone go to a VZW store.
Neither place can tell if you are rooted/unlocked etc when the phone doesn't power up.
Yeah, they should replace it no problem. You'll be without your phone for several days, but that's about the worst of it. I used their plan for a couple of years with my Galaxy Nexus. Was pretty easy to work with.
Do they cover water damage though? I know assurian will not cover the device for water damage. They have those white stickers on battery and inside back of phone. When it gets wet it turns red. Not sure about best buy coverage but wanted to give you a heads up just in case. Sorry to hear about your loss that does suck.
orfius christ said:
So today, after I just finished rooting my phone, stepped out to have a smoke. I walked and dropped my phone off a wooden stair and into a icicle puddle on an already present soft pile of snow. On the first hit the back flew off and then fell battery side first. It now won't turn on, so would best buy cover this?[/QUOTE
I have the geek squad through best buy and I pay 9.99 a month. I had gs3 before this that I bought in august at best buy. They replaced my gs3 twice one after I flashed miui and my phone wouldn't make phone calls or texts and once after the head phone Jack stopped working. Both times they gave me brand new gs3 in store same night they normally send it out and you can get a loaner smart phone for $50 deposit but because refurbished gs3 was on back order they gave me it brand new. Just last week I flashed slim bean 4.2.1 and had the same problem wouldn't make phone calls and after factory reset it was stuck in roaming they couldn't fix it. I told them I had been trying to get Verizon to give me alternate replacement because id been dropping alot of calls and they said because it was gonna be my third replacement and twice it was the sane problem they could give me a credit for $ 699.00 for the full value of the phone and I could pick any phone At best buy so I had them price match Amazon wireless and they have me the note 2 for $699.00 and I just had to start my geek squad program from that date even though I airway payed for this month but I figured it's worth paying for the geek squad twice in one month to get a brand new note 2. So I would say if you have the coverage for 9.99 a month they should definitely replace it. It's just whether or not the on backorder. If the refurbished ones are not on backorder then they ll get you a refurbished in 5 days or so our they can try to fix your phone but that can take 2-3 weeks. ThIs is what they told me before they realized the gs3 was on backorder. How this helps sorry for long explanation. I would definitely recommend geek squad to any one buying a smart phone though because there is no deductible and unlimited claims. Also they told me they don't care if your phone if Is rooted they will still try to fix it or replace it.
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sean09232 said:
I have the geek squad through best buy and I pay 9.99 a month. I had gs3 before this that I bought in august at best buy. They replaced my gs3 twice one after I flashed miui and my phone wouldn't make phone calls or texts and once after the head phone Jack stopped working. Both times they gave me brand new gs3 in store same night they normally send it out and you can get a loaner smart phone for $50 deposit but because refurbished gs3 was on back order they gave me it brand new. Just last week I flashed slim bean 4.2.1 and had the same problem wouldn't make phone calls and after factory reset it was stuck in roaming they couldn't fix it. I told them I had been trying to get Verizon to give me alternate replacement because id been dropping alot of calls and they said because it was gonna be my third replacement and twice it was the sane problem they could give me a credit for $ 699.00 for the full value of the phone and I could pick any phone At best buy so I had them price match Amazon wireless and they have me the note 2 for $699.00 and I just had to start my geek squad program from that date even though I airway payed for this month but I figured it's worth paying for the geek squad twice in one month to get a brand new note 2. So I would say if you have the coverage for 9.99 a month they should definitely replace it. It's just whether or not the on backorder. If the refurbished ones are not on backorder then they ll get you a refurbished in 5 days or so our they can try to fix your phone but that can take 2-3 weeks. ThIs is what they told me before they realized the gs3 was on backorder. How this helps sorry for long explanation. I would definitely recommend geek squad to any one buying a smart phone though because there is no deductible and unlimited claims.
Sent from my SCH-I605 using xda app-developers app
Click to expand...
Click to collapse
Your experience is a huge exception to the rule. No store here will give you a new phone from their store stock, even if refurbs are unavailable ( it is against Best Buy policy). You simply wait. Is it possible you have connections in the store?
Even with me making a public spectacle of Best Buy's shady Black Tie protection, I didn't get a new phone in-store.
adrynalyne said:
Your experience is a huge exception to the rule. No store here will give you a new phone from their store stock, even if refurbs are unavailable ( it is against Best Buy policy). You simply wait. Is it possible you have connections in the store?
Even with me making a public spectacle of Best Buy's shady Black Tie protection, I didn't get a new phone in-store.
Click to expand...
Click to collapse
No connections at all. The guy asked me do you want to have your phone repaired(2-3 weeks) or do you want a rapid exchange(5 days) I agreed to have phone repaired so I would get the same phone back. He put it in the computer and he said it told him to do rapid exchange then he tried that and it told him to replace it in Store. I had no thoughts of getting a brand new phone it just Happened that way then the 2nd time I didn't mention getting a new one the first time and the same thing happened and it was a different employee. The 3rd time just recently when I got the note 2 I didn't mention any thing about previous new replacements and they offered me another new replacement but i explained the situation with Verizon and wanting an alternate replacement than he told me they could fulfill the plan and give me the credit and that's what I did this time also different employee than 2 previous times. but I definitely don't have connections
Sent from my SCH-I605 using xda app-developers app
It will be covered. You'll have to wait about a week to get it back.
My suggestion is to always either break your phone to the max or damage the phone in away that you can restore to stock so no warranty issues arise.
Sent from my SCH-I605 using xda premium
Rebel908 said:
It will be covered. You'll have to wait about a week to get it back.
My suggestion is to always either break your phone to the max or damage the phone in away that you can restore to stock so no warranty issues arise.
Sent from my SCH-I605 using xda premium
Click to expand...
Click to collapse
Black Tie is separate from the phone warranty. It is insurance, not a warranty.
Travisdroidx2 said:
Do they cover water damage though? I know assurian will not cover the device for water damage.
Click to expand...
Click to collapse
Actually, they do cover water damage.
adrynalyne said:
Black Tie is separate from the phone warranty. It is insurance, not a warranty.
Click to expand...
Click to collapse
I understand that, but from what I have been told voiding the phone warranty would be grounds for not honoring the plan, same reasoning as to why Samsung would not honor the contract
Sent from my SCH-I605 using xda premium
Rebel908 said:
I understand that, but from what I have been told voiding the phone warranty would be grounds for not honoring the plan, same reasoning as to why Samsung would not honor the contract
Sent from my SCH-I605 using xda premium
Click to expand...
Click to collapse
Hogwash on whoever told you that.
The insurance is to cover things not covered by warranty.
For instance, dropping and breaking your phone voids the warranty. Naturally, Black Tie and other insurance comes into play then. If they didn't, that would be grounds for fraud on their part and many lawsuits would ensue.
The only things you need to worry about are what they don't cover according to their TOS.
Travisdroidx2 said:
Do they cover water damage though? I know assurian will not cover the device for water damage. They have those white stickers on battery and inside back of phone. When it gets wet it turns red. Not sure about best buy coverage but wanted to give you a heads up just in case. Sorry to hear about your loss that does suck.
Click to expand...
Click to collapse
Yeah they cover water damage ... its insurance. Like was stated it would open up a major can of worms if they had retarded stipulations.
Having worked for Best Buy Mobile for over 2 years now, I will share what GSP (Geek Squad Protection) means for you.
The plan is allowed only for phones purchased from Best Buy or a non-refurbished like-new iPhone not originally purchased from Best Buy. The plan is phone specific and can cover any phone Best Buy distributes.
Here is what the plan covers and the costs:
Covers:
Water Damage(full submersion and battery replacement)
Accidental damage, broken screen, hardware physicalities etc.
Software malfunctions/defects
Original purchased accessories included in phone packaging including earbuds, charger cable etc.
Unlimited Claims
No deductibles($0)
Loaner Phone coverage(some stores charge $50 deposits).
No commitment, can be cancelled by owner at any desired time
9.99 for smartphones/169.99 for 2 years outright
14.99 for iPhones/269.99 for 2 years outright
5.99 for basic phones/119.99 for 2 years outright
(if an outright plan is purchased, it can still be cancelled and prorated for months used as a refund).
Does not Cover:
Lost or Stolen Items
How it works:
Best Buy goes through a vendor known as Jabil to replace the phones made from service claims. Jabil is a facility that commisions the manufacturers to send parts to the facility to be manufactured back to original state OR send a completely new/already remanufactured device to Best Buy to return to you. The item is not classed "refurbished".
The process for the claim is 2-3 business days.
Exceptions:
If no phones are available on hand to be shipped in for the claim the item may be put on "backorder" where it may take 5-7 business days for it to be received.
If no phones are available and backorder is not an option, you may qualify for a substitute where you can choose an upgraded model of the current phone.
If the phone is not available to be backordered and no substitute exists, it is considered a repair which may take 1-2 weeks to return to the store. (it is the same unit that is sent to be repaired).
If any of these above conditions cannot be fulfilled or produce a working phone for you, Geek Squad "Junks-out" the phone (as stated in a post on the first page of this thread) where you get the full retail value of the phone when purchased to redeem in store on another phone.
I hope this clears up any misconceptions.
srath16 said:
Having worked for Best Buy Mobile for over 2 years now, I will share what GSP (Geek Squad Protection) means for you.
The plan is allowed only for phones purchased from Best Buy or a non-refurbished like-new iPhone not originally purchased from Best Buy. The plan is phone specific and can cover any phone Best Buy distributes.
Here is what the plan covers and the costs:
Covers:
Water Damage(full submersion and battery replacement)
Accidental damage, broken screen, hardware physicalities etc.
Software malfunctions/defects
Original purchased accessories included in phone packaging including earbuds, charger cable etc.
Unlimited Claims
No deductibles($0)
Loaner Phone coverage(some stores charge $50 deposits).
No commitment, can be cancelled by owner at any desired time
9.99 for smartphones/169.99 for 2 years outright
14.99 for iPhones/269.99 for 2 years outright
5.99 for basic phones/119.99 for 2 years outright
(if an outright plan is purchased, it can still be cancelled and prorated for months used as a refund).
Does not Cover:
Lost or Stolen Items
How it works:
Best Buy goes through a vendor known as Jabil to replace the phones made from service claims. Jabil is a facility that commisions the manufacturers to send parts to the facility to be manufactured back to original state OR send a completely new/already remanufactured device to Best Buy to return to you. The item is not classed "refurbished".
The process for the claim is 2-3 business days.
Exceptions:
If no phones are available on hand to be shipped in for the claim the item may be put on "backorder" where it may take 5-7 business days for it to be received.
If no phones are available and backorder is not an option, you may qualify for a substitute where you can choose an upgraded model of the current phone.
If the phone is not available to be backordered and no substitute exists, it is considered a repair which may take 1-2 weeks to return to the store. (it is the same unit that is sent to be repaired).
If any of these above conditions cannot be fulfilled or produce a working phone for you, Geek Squad "Junks-out" the phone (as stated in a post on the first page of this thread) where you get the full retail value of the phone when purchased to redeem in store on another phone.
I hope this clears up any misconceptions.
Click to expand...
Click to collapse
Thanks for clearng that up much appreciated
Sent from my SCH-I605 using xda app-developers app
I'm looking at getting the Nexus 10 here pretty soon (possibly next paycheck) but I would very much like to play with it first. The idiots at Walmart can never give me a consistent answer if they have them or not and whenever I show up they have no idea what I'm talking about. So I called Staples and the guy said he's getting them in next week and sounded about as excited as I am (hooray for Techies!).
So I asked him about the protection plan and he said it is $84 for accidental damage coverage but he literally said that they cannot refuse me wanting a replacement or a gift card for compensation for any reason. He said it's basically in the terms of service that if I bring the tablet in and want a replacement (not like a 14-day refund/replacement though, but within a year) that they will replace it on the spot no questions asked. He even said basically "and when the new one comes out like a year from now you can bring it in and get a gift card for it and get the new one no problems."
That sounds amazing. That's like future-proofing my tablet for an extra 84 bucks. Anybody out there get one from Staples? And did you get the protection plan? Is it really how he described it? It almost sounds too good to be true but he sounded confident in it.
What do y'all think?
MrSteez said:
I'm looking at getting the Nexus 10 here pretty soon (possibly next paycheck) but I would very much like to play with it first. The idiots at Walmart can never give me a consistent answer if they have them or not and whenever I show up they have no idea what I'm talking about. So I called Staples and the guy said he's getting them in next week and sounded about as excited as I am (hooray for Techies!).
So I asked him about the protection plan and he said it is $84 for accidental damage coverage but he literally said that they cannot refuse me wanting a replacement or a gift card for compensation for any reason. He said it's basically in the terms of service that if I bring the tablet in and want a replacement (not like a 14-day refund/replacement though, but within a year) that they will replace it on the spot no questions asked. He even said basically "and when the new one comes out like a year from now you can bring it in and get a gift card for it and get the new one no problems."
That sounds amazing. That's like future-proofing my tablet for an extra 84 bucks. Anybody out there get one from Staples? And did you get the protection plan? Is it really how he described it? It almost sounds too good to be true but he sounded confident in it.
What do y'all think?
Click to expand...
Click to collapse
What you wrote does not agree with this:
http://www.staples.com/sbd/cre/programs/serviceplans/
While I am not sure it is needed, I got an extended warranty from Squaretrade for $60 after a 40% discount.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
I'd read the fine print for yourself and make sure the guy isn't just trying to sell you a "warranty". I bought my Nexus at Walmart and initially bought the $44 protection plan. After getting home and actually reading it (I was too excited at the time that they actually had an N10 in stock) I went back to get a refund for it and they actually did it. Seems all it provided was a repair service.
If the Staples protection plan is what the guy explained, sounds like a good deal.
Sent from my Nexus 10 using Tapatalk HD
ljg600 said:
What you wrote does not agree with this:
http://www.staples.com/sbd/cre/programs/serviceplans/
While I am not sure it is needed, I got an extended warranty from Squaretrade for $60 after a 40% discount.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Click to expand...
Click to collapse
How did you get the 40% discount?
CaliLove310 said:
How did you get the 40% discount?
Click to expand...
Click to collapse
At the time, and perhaps still the case- discount coupons were being sold on Ebay for $1-$2. Also, if you "Like" Squaretrade on FB- they may still offer a discount- but then you risk upsetting your friends who may be hit with their ads.
Worth Avenue offers competitive prices as well. As indicated, one could make the case that these warranties are a waste of money- factoring in the cost of used devices as replacements in the second coverage year, existing manufacturer coverage- as well as any deductibles.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
The way the warranty works at staples. You have 15 days with Staples from time of purchase to exchange or return your Nexus 10. After this you have the one year warranty with Samsung. If you purchase the protection plan with staples within 15 days of purchase of the Nexus 10 then this warranty begins when Samsungs ends.
If in the one year of protection under Staples after Samsungs warranty is up and you have a problem then you call the 1-800 number on the brochure they give you when you purchase your warranty. When you call them, you tell them it doesn't work (don't ask about repairt). Then will either Email or your send you the full purchase price(excluding tax) in form of a gift card to be used at Staples. You can take this gift card and purchase whatever at Staples even you if don't purchase another tablet.
The most important part of the protection plan is registering right after purchase. Call the number or go to the website listed and register the protection plan. Take the register and put in your Nexus 10 box and keep both for two years.
chase3567 said:
The way the warranty works at staples. You have 15 days with Staples from time of purchase to exchange or return your Nexus 10. After this you have the one year warranty with Samsung. If you purchase the protection plan with staples within 15 days of purchase of the Nexus 10 then this warranty begins when Samsungs ends.
If in the one year of protection under Staples after Samsungs warranty is up and you have a problem then you call the 1-800 number on the brochure they give you when you purchase your warranty. When you call them, you tell them it doesn't work (don't ask about repairt). Then will either Email or your send you the full purchase price(excluding tax) in form of a gift card to be used at Staples. You can take this gift card and purchase whatever at Staples even you if don't purchase another tablet.
The most important part of the protection plan is registering right after purchase. Call the number or go to the website listed and register the protection plan. Take the register and put in your Nexus 10 box and keep both for two years.
Click to expand...
Click to collapse
Ugh. Is this seriously how it works? That sucks. So I want the one that covers accidental damage (if it were to crack or something) but would that not kick in til one year after I have the tablet? If this is seriously how the plan works then that's dumb.
TBH I'm probably only going to have the tablet for a year and then get a newer model. Maayyybbeee longer.
Even the accidental one doesn't kick in til after samsung ends. So basically you can upgrade your tablet after one year.
Sent from my SAMSUNG-SGH-I317 using xda premium
JediSooner said:
I'd read the fine print for yourself and make sure the guy isn't just trying to sell you a "warranty". I bought my Nexus at Walmart and initially bought the $44 protection plan. After getting home and actually reading it (I was too excited at the time that they actually had an N10 in stock) I went back to get a refund for it and they actually did it. Seems all it provided was a repair service.
If the Staples protection plan is what the guy explained, sounds like a good deal.
Sent from my Nexus 10 using Tapatalk HD
Click to expand...
Click to collapse
I bought my Nexus 10 at Walmart specifically for the $44 protection plan. (I haven't picked it up yet - it's at a far-away Walmart. I'll get it on Sunday.) I thought it looked like a good deal - about the same terms as Square Trade, but for less than half the price. What's wrong with it? If the screen cracks or I spill tea on it, they will fix or replace it for me. And I don't have to deal with Samsung, even during the manufacturer's warranty period, which I've heard is unfun. Seems pretty good to me.
permutations said:
I bought my Nexus 10 at Walmart specifically for the $44 protection plan. (I haven't picked it up yet - it's at a far-away Walmart. I'll get it on Sunday.) I thought it looked like a good deal - about the same terms as Square Trade, but for less than half the price. What's wrong with it? If the screen cracks or I spill tea on it, they will fix or replace it for me. And I don't have to deal with Samsung, even during the manufacturer's warranty period, which I've heard is unfun. Seems pretty good to me.
Click to expand...
Click to collapse
I think what everyone is talking about is that the protection plan is "good" but it doesn't kick in apparently til after the first year of having the tablet because there is already a year warranty from Samsung. If that's right though then it seems stupid because what happens if you crack your tablet before the year is up? Seems counter-intuitive
I have purchased the staples warranty on two items. One being a $200 chair which I called over a year later and they told me to toss it and sent me a gift card for $200. Used it to buy a canon digital camera. I tried claiming warranty on it but they asked what was wrong with it and to send it in for repairs. There was nothing wrong so I didn't send it in, just thought maybe they would send me a new gift card which they didn't. I'm not sure if I was under canon warranty at the time or not. Staples is suppose to get a shipment of N10s tomorrow and I may get the warranty with it since I have had success with it before with the chair.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
MrSteez said:
I think what everyone is talking about is that the protection plan is "good" but it doesn't kick in apparently til after the first year of having the tablet because there is already a year warranty from Samsung. If that's right though then it seems stupid because what happens if you crack your tablet before the year is up? Seems counter-intuitive
Click to expand...
Click to collapse
Actually, this is incorrect. It takes effect from the moment you buy the plan, and you can only buy the plan within 30 days of buying the tablet. I bought it the same day. Here's the description (copied and pasted):
http://www.walmart.com/ip/2-Year-Dr...lan-for-Tablets-and-iPads-400-499.99/21556980
-------------------------------------------------
2 Year Drop, Spill and Cracked Screen Service Plan for Tablets and iPads $400 - $499.99
Get long-term peace of mind for your Tablet with a Product Care Plan. If your product has a covered failure during the Plan's term, we'll repair or replace it. We cover 100% of the repair costs. There are no deductibles or hidden fees.
2 years of protection for your Tablet begins the moment you purchase your Plan.
We enhance and extend the manufacturer's warranty.*
Our Product Care Plan provides more coverage than the manufacturer's warranty, such as failures due to:
•Accidental Damage from Handling, such as spills, drops and cracked screens
•Power surges
•Defects in materials and workmanship
•Mechanical or electrical failures, including those due to normal wear and tear
•Internal heat, dust and humidity
This plan provides 2 years of coverage from the date of purchase.
Learn more about our Product Care Plans
Your Product Care Plan also includes:
3-day Service Guaranteed, or your money back.
If your product has a covered failure, we'll repair it within 3 days of receiving it. See the "Learn more about our Product Care Plans" link above for more details.
Transferable Coverage. If you sell your product or give it to someone as a gift, your Product Care Plan and all of its benefits are fully transferable to the new owner, so it maintains its value.
Accidents happen. Take comfort knowing that your purchase is protected from accidental drops, spills and cracked screens from day one.
How the plan works:
•Add the Product Care Plan to your shopping cart.
•Your product is covered the moment you complete your purchase.
•Within two business days, you will receive an email with Plan details.
•If you need to make a claim, call us 24 / 7 / 365 at 1-877-968-6391. Just have your order confirmation emails handy when you call.
Important information:
•Products need to be purchased from either Walmart.com or a Walmart store.
•You can purchase this Product Care Plan for any eligible product up to 30 days after purchase, as long as you have the original Walmart product receipt.
•We may fulfill your claim by providing you with a new, remanufactured or refurbished product with similar features and functionality, or a Walmart Gift Card for the original purchase price of the product (including taxes).
*Limitations and exclusions apply. See Terms and Conditions for complete program details.
-------------------------------------------------
About 10 days ago I broke the LCD of my new HTC One. Because I traded my Xperia ZL for this One - I cancelled the insurance policy I've been carrying on my AT&T account for the past 4 years (and NEVER used it, mind you). What was odd was that the LCD didn't even break immediately upon impact. I dropped it on a ceramic tile floor (it had an Incipio Feather case on it - which did nothing but prevent scratching) and it appeared to sustain no damage. So, after picking it up I placed it on to a stone counter top where it proceeded to spiderweb and crack right before my very eyes. I was in shock. (this video is WHY: http://www.youtube.com/watch?v=KwE9PGDnlvs) Anyways, moving right along - I called AT&T and tried to add insurance back to my account (not telling them I just broke my phone of course) but AT&T obviously refused to since I didn't buy the phone from them. On the same note, I'm sure, had I not cancelled the insurance, it wouldn't have been covered due to the same reason - but that's neither here nor there at this point.
So, I contacted HTC. I told them I dropped the device and the LCD was cracked. I asked for a quote to repair it. The gentlemen advised me 'up to $180.00". Honestly, I was surprised it wasn't more expensive. I asked if I send it in to them and they quote me a higher price than I want to pay - what happens? He advised me they would just send it back not repaired (I've NEVER broken a phone before so I'm not familiar with this process). I sent the One in to HTC (actually, most likely to an authorized repair center: CTS-PCS) in Houston, TX via USPS Priority Mail with insurance on 6/4. They received it 6/6. And today they contacted me with a quote of exactly $180.00. So I paid it and now I'm waiting for them to complete the repairs and send it back. I figured paying $180 to fix it was smarter than selling it for however much I could get for it and risk losing hundreds of dollars in the process. Also, the fact that iFixit scored it a 1 out of 10 on ease of repair also did not give me much hope in finding someone other than HTC (that I even trusted) to disassemble my device and repair properly.
Anyways, the point is to GET THIS INFORMATION OUT THERE. I came to XDA (yes, I realize this is a developer site... but it was my first instinct) in search of others who may have had similar experiences and couldn't really find anything definitive. I certainly couldn't find an actual dollar amount quoted by HTC to fix the LCD alone. I'm sure I won't be/haven't been the ONLY one to break the LCD. Maybe, going forward this thread could also serve as a place to post ANY type of repair experiences with HTC (or anyone else that CAN fix it)?
*Once I get my One back I will post again to let people gauge exactly how long the repair process took from start to finish.
Phone insurance is generally a waste of money. Even with the insurance you'd still have to pay the $199 deductible, which is more than the cost of the repair outright.
I'd rather put the $7/month in the bank and after the 2 yr contract there's enough to pay the subsided price on a new handset.
cschmitt said:
Phone insurance is generally a waste of money. Even with the insurance you'd still have to pay the $199 deductible, which is more than the cost of the repair outright.
I'd rather put the $7/month in the bank and after the 2 yr contract there's enough to pay the subsided price on a new handset.
Click to expand...
Click to collapse
Costco warranty. $100 up front, $25 replacements for brand new phones upon damages up for 4 times.
So you're paying $4 a month and a $24 deductible.
OP paid $180 to repair his phone.
Warranty is also transferable and I believe can be cancelled to get your money prorated back.
The only thing it does not cover is theft. And if you live in the shady parts of Southern California, you better be extra careful with your devices.
SlimJ87D said:
Costco warranty. $100 up front, $25 replacements for brand new phones upon damages up for 4 times.
So you're paying $4 a month and a $24 deductible.
OP paid $180 to repair his phone.
Warranty is also transferable and I believe can be cancelled to get your money prorated back.
The only thing it does not cover is theft. And if you live in the shady parts of Southern California, you better be extra careful with your devices.
Click to expand...
Click to collapse
Good point cschmitt and even if you do pay the $199 deductible to replace it they usually give you a refurbished device. (other than the cracked LCD my One is in MINT condition) And Slim, makes me wish I had bought mine at Costco. Oh well. You live and learn.
can we buy costco warranty if phone is not purchased from them?
himeshkaul said:
can we buy costco warranty if phone is not purchased from them?
Click to expand...
Click to collapse
Good question, I will call them and find out and report back.
EDIT: Ok, here's what I found out. You can't buy the insurance through Costco unless you buy the phone from them. The sales rep did advise me about Square Trade - its $129 he said... but when I checked out their site I found you have to either buy it from a retailer or via eBay. (via retailer the cost is a flat fee of $125 or $6.99 per month for a 2 year plan) Someone like me (who got my phone locally via trade with an individual) is NOT eligible for Square Trade. Good info to know.
t3chn0s1s said:
Good question, I will call them and find out and report back.
EDIT: Ok, here's what I found out. You can't buy the insurance through Costco unless you buy the phone from them. The sales rep did advise me about Square Trade - its $129 he said... but when I checked out their site I found you have to either buy it from a retailer or via eBay. (via retailer the cost is a flat fee of $125 or $6.99 per month for a 2 year plan) Someone like me (who got my phone locally via trade with an individual) is NOT eligible for Square Trade. Good info to know.
Click to expand...
Click to collapse
If you sign up on square trades Facebook page they send you coupons weekly for up to 50% off the price. I get coupons sent to me all the time.
Sent from my LG-E980 using xda premium
But Costco has a deal with Square Trade for the $25 deductible. And I believe you get device replacements from Costco on the spot. The deal is different from teh Costco website.
Purchase your phones at Costco, there are nothing but pros and no cons I can think of.
So, it turns out the repair center didn't have the parts to fix my One so they were holding it for the materials. Today, I finally got an email that it's done and will be shipping out shortly. I must say, this whole process wasn't TOO excruciating. Thank God I keep a back up phone! So, I would imagine if they had had the parts on hand it probably would have been fixed and sent back out last week. I'm finally glad this whole thing is almost over.
It took a little while but the FedEx tracking number that HTC provided is now active and my device should be back to me by Tuesday. I just hope and pray nothing goes wrong in transit. I will post again when I have it. Overall I'm pretty pleased with the speed at which this repair was processed and completed. Someone else said theirs took about 10 days & I'm assuming they didn't have to wait for the parts to come in like I did.
Good informational thread. Thanks.
Sent from my HTC One using Tapatalk 4 Beta
Well if something like this happened to me I would have just called and added the insurance back on it and then wait a couple weeks (maybe 2-6) and then just say my phone got stolen/lost, pay the deductible and get a new one. Either send the broken one to HTC to fix or sell kit broken
Repair
Hi, please update us on how your repair was. I just sent my HTC One due to yellow spot on the corner and dead pixels. Worried about how well they handle the phones. I just wanna know how is your new screen and is there any new damage to the phone? Scratches? Thanks.
stefan.buddle said:
Well if something like this happened to me I would have just called and added the insurance back on it and then wait a couple weeks (maybe 2-6) and then just say my phone got stolen/lost, pay the deductible and get a new one. Either send the broken one to HTC to fix or sell kit broken
Click to expand...
Click to collapse
I tried that bro. Because I didn't buy it from AT&T they wouldn't let me add the insurance back. Hello, that was the first thing I thought to do!!!!! ( I did say that in the OP) LOL
Also, the deductible to replace it is $200. To fix it was $180. Ultimately I would have rather paid the $200 and not have to wait for the repair but $180 is still cheaper.
Sent from my Nexus 7
rg8rc18 said:
Hi, please update us on how your repair was. I just sent my HTC One due to yellow spot on the corner and dead pixels. Worried about how well they handle the phones. I just wanna know how is your new screen and is there any new damage to the phone? Scratches? Thanks.
Click to expand...
Click to collapse
I am supposed to get my One tomorrow so will certainly report back with the results. Other than the damaged display the body was MINT so I too am concerned with any scratches, etc on the body. Will, post again when I have it.
Sent from my Nexus 7
Got my One back today. It's MINT! The display is PERFECT and the body is unscathed. My dumbass forgot to take out my SIM tray and when I got it back it HAS NO SIM TRAY. I called a couple AT&T stores... none have one. One of the AT&T reps gave me the # for the local AT&T warranty repair shop so I called them but they don't have one either. HTC is sending me replacement SIM tray FREE but via UPS ground. So I ordered one off eBay. Hopefully I have it by Thursday or Friday.
EDIT: I asked HTC if I could PAY to expedite the shipping of the SIM tray and they said 'no'. They would only send it via UPS ground (for no fee). Word to the wise: Learn from my error and REMOVE YOUR SIM TRAY if you're sending your device in for repair. HTC will remove it and NOT replace it prior to sending it back to you.
t3chn0s1s said:
Got my One back today. It's MINT! The display is PERFECT and the body is unscathed. My dumbass forgot to take out my SIM tray and when I got it back it HAS NO SIM TRAY. I called a couple AT&T stores... none have one. One of the AT&T reps gave me the # for the local AT&T warranty repair shop so I called them but they don't have one either. HTC is sending me replacement SIM tray FREE but via UPS ground. So I ordered one off eBay. Hopefully I have it by Thursday or Friday.
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Thank you for the update!! Glad everything worked out perfectly. Now can't wait for mine to come back.
rg8rc18 said:
Thank you for the update!! Glad everything worked out perfectly. Now can't wait for mine to come back.
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I trust you removed your SIM tray?
Sent from my Nexus 7
t3chn0s1s said:
I trust you removed your SIM tray?
Sent from my Nexus 7
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Yes. Lol. I was actually thinking of leaving it too but ended up removing it.
rg8rc18 said:
Yes. Lol. I was actually thinking of leaving it too but ended up removing it.
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Smart move. I am SO completely moronic. I don't know how I didn't get that out of this following paragraph that was included in the initial repair email from HTC:
Remember to remove any accessories from the phone - such as the battery, SIM card, storage card, SIM cover and/or battery cover (Note: some of these parts cannot be removed from all devices - please check our support site if you are uncertain). Please also backup any important information you will want to keep before shipping your phone.
LOL, SMH