Related
Simply putting this, i buyed a SGSII about a month ago, and since then it shutdows or freezes. I don't know what is wrong. I TRADED THE PHONE 3 TIMES!!! And all 3 times the phone has the SAME problem. It random shutdown/freeze(I don't know the difference). Theres almost 0% chance that the Vodafone store has 3 devices with teh exact same problem, when the 3rd SGSII i got(this one) is from a different package then the others....
So I ask here really kindly, who can help me if some1 already had some problem with some application I have installed. I leave here the screenshots of Google Play apps I have installed. Apart that i only have BBS.
http://localhostr.com/files/2R092zP/capture.png
http://localhostr.com/files/AGu4OeN/capture.png
http://localhostr.com/files/F4bg5HJ/capture.png
http://localhostr.com/files/piZJYnL/capture.png
http://localhostr.com/files/kqay1JC/capture.png
http://localhostr.com/files/oz8A3uy/capture.png
Please understand me, I really want a phone that doesn't shutdow or freeze :/ I really need alarm for example in the morning and I can't even trust that to my phone since I can wake up and phone is just shutdown >,<
Update: Went 2 day again at the store, and they said that some faulty 4G SIM cards where causing problems(didnt specified which ones) and he traded me a new charger - This said, he told me that if problem still occurs to come talk to the sotre manager on monday...
If this helps, maybe it is causing the problem, if someone has this version of Android and reports it giving problems i would apreciate
https://dl.dropbox.com/u/18267742/Screenshot_2013-01-19-17-33-13.png
I beg for your help guys. Thanks!
NunoPitbull said:
Hey so i bough my SGSII 3 days ago, and this is the 2nd time it happens. The phone just shuts down or something. I can't unlock it by any means.
Only thing i've putted on it was some apps and Nova launcher.
Should I take it to replace or? Is it hardware? Thanks!
Click to expand...
Click to collapse
I didnt modified nothing at all...unroot, still with the ICS stock it came out of the box 4.0.4
Aw and I have a flip cover that has a magnet on top but that doesn't changes nothing right?
Well, it is off course possible it's software, but if it's brandnew you shouldn't be bothered with fixing problems like these yourself I think Personally I would send it back^^
Sent from the Matrix
Donnie Sins said:
Well, it is off course possible it's software, but if it's brandnew you shouldn't be bothered with fixing problems like these yourself I think Personally I would send it back^^
Sent from the Matrix
Click to expand...
Click to collapse
Ill take it to the store then
So I went to Vodafone and first question they made was:
Have you changed your SIM card lately?
I todl them it had ~5years or something.
They said it may be the card.
I asked if this ever hapened.
They said never...
So i asked, if it never hapened why you say its because of SIM card?
---
And that was it. They told before anything I should change SIM and test if it still shuts down...
What you guys think? Anyways I'm gonna change SIM card to 4G one, since now Vodafone is obligating every1 to change, they gonna deactivate the old ones soon... Then i'm gonna see if phone goes down...
I just seems strange the phone goes down cause of SIM card with no signal or something... Anyone knows a answer to this?
Any1 knows osomething about this?
NunoPitbull said:
So I went to Vodafone and first question they made was:
Have you changed your SIM card lately?
I todl them it had ~5years or something.
They said it may be the card.
I asked if this ever hapened.
They said never...
So i asked, if it never hapened why you say its because of SIM card?
---
And that was it. They told before anything I should change SIM and test if it still shuts down...
What you guys think? Anyways I'm gonna change SIM card to 4G one, since now Vodafone is obligating every1 to change, they gonna deactivate the old ones soon... Then i'm gonna see if phone goes down...
I just seems strange the phone goes down cause of SIM card with no signal or something... Anyone knows a answer to this?
Click to expand...
Click to collapse
Guys please its urgent. Only got 10 more days to confirm this..
NunoPitbull said:
Guys please its urgent. Only got 10 more days to confirm this..
Click to expand...
Click to collapse
Dude, bumping your thread every couple of hours isnt going to achieve anything other then possibly it been closed or deleted.
Firstly people will reply when/if they have something to say. Second its New Years eve, most people are busy. Only reason why I'm not is because I'm not well at the moment so resting.
A sim card wouldnt make your phone shut down, hes talking crap. Also when you say "cant unlock" do you mean network unlock? If so then use the search button, we have plenty of topics on how to unlock network very easily, most/best are a simple app you install from market.
Don't take Vodafone's crap. Demand a replacement as the one they provided is faulty from day 1.
Try without a SIM too, this will prove that is not the problem.
Take Atheists advice and don't bump within a 24hr time frame, especially today/yesterday.
Sent from my GT-I9100 using xda premium
Are you sure on that? Seems they don't want to simply trade the phone, and wanna keep it for tests...
Though, 2 days passed and he doesn't shuts down...
Not entirely sure as I cannot test the phone myself but for a new phone to be playing up, it's not convenient and I would want a phone that works without crashing, especially from new.
Sent from my GT-I9100 using xda premium
NunoPitbull said:
Hey so i bough my SGSII 3 days ago, and this is the 2nd time it happens. The phone just shuts down or something. I can't unlock it by any means.
Only thing i've putted on it was some apps and Nova launcher.
Should I take it to replace or? Is it hardware? Thanks!
Click to expand...
Click to collapse
Try to take off this cover with the magnet. I think that the magnet is interfering with the hardware which then causes the phone to shut down.
Sent with my homing pigeon
So here's the thread again.
If anyone happens to have/had same problem as me with this wirsds shutdowns pls reply
NunoPitbull said:
So here's the thread again.
If anyone happens to have/had same problem as me with this wirsds shutdowns pls reply
Click to expand...
Click to collapse
Same as before, go to the store you got it from.
gastonw said:
Same as before, go to the store you got it from.
Click to expand...
Click to collapse
Am I the only one that thinks taht is really strange 2 phones have the same problem? And that they hold like 1 day or 4 (depends on the phones mood xD) and then shutsdown? xD
I wished someone informed enough on old SIM cards could clarify me if SIM has something to do or not
But I already went to the store, but they dont have any SGSII left lol Waiting for a new packages to come..
NunoPitbull said:
Am I the only one that thinks taht is really strange 2 phones have the same problem? And that they hold like 1 day or 4 (depends on the phones mood xD) and then shutsdown? xD
I wished someone informed enough on old SIM cards could clarify me if SIM has something to do or not
But I already went to the store, but they dont have any SGSII left lol Waiting for a new packages to come..
Click to expand...
Click to collapse
Must be a faulty hardware, is that store reliable?
A brand new device has to run super smooth, if not, store's fault.
NunoPitbull said:
Am I the only one that thinks taht is really strange 2 phones have the same problem? And that they hold like 1 day or 4 (depends on the phones mood xD) and then shutsdown? xD
I wished someone informed enough on old SIM cards could clarify me if SIM has something to do or not
But I already went to the store, but they dont have any SGSII left lol Waiting for a new packages to come..
Click to expand...
Click to collapse
Look dude, you have been told OVER and OVER again that it couldn't be the sim card causing phone to reboot. Its either your hardware like your phone or battery or its your software, ie your rom or apps installed.
Have you even bothered trying other sim cards?
Tried factory reset?
Have you tried other rom?
Have you tried other kernel?
Have you got refund and gone elsewhere?
Have you read any of the replies here or in your duplicate threads?
TheATHEiST said:
Look dude, you have been told OVER and OVER again that it couldn't be the sim card causing phone to reboot. Its either your hardware like your phone or battery or its your software, ie your rom or apps installed.
Have you even bothered trying other sim cards?
Tried factory reset?
Have you tried other rom?
Have you tried other kernel?
Have you got refund and gone elsewhere?
Have you read any of the replies here or in your duplicate threads?
Click to expand...
Click to collapse
With all due respect it seems you don't read the replies you say you bother to answer...
1- It doesn't reboots, it just shutdowns. Thats why I say my problem isn't found elsewhere therefore doesn't seems to be a ROM problem.
2- Since I have 14 days (and not the usual 30) to ready-exchange the device trying a SIM card won't be enough, since the phone can handle random time turned on without going down.
3/4 - I already changed the phone once, so same hardware flaw would be suspicioous since phones are tested and odds of getting a faulty hardware 2 times in a row with the exact swame faulty style is like 1/1000. Especially on recent SGSII.
5- Nope, i'm hoping i'll get a talk with Samsung(not vodafone) and talk to them if the third phone come with same problem.
6- Yes I did. But as I said on point 1) it seems you didn't read mines I asked for someone that has a sim card knowledge, since phones in the past DID shutdown due to low network/loss of signal causing phones to shutdown. But as I said to the Vodafone guy, i think its strange that a new phone such as most smartphones are to shutdown cause of SIM card beeing old/loosing signal with this 4G thing. But since i traded for this new SGSII and the SAME problem is hapening i tend to beleive is the SIM. Though I already asked Vodafone to send me a 4G card and if I get the third SGSII I will try to test the full 14 days I have to see if its the SIM card thats causing something or not.
Apart all of this, if any1 faced the same problem please tell me something(most likely will be from Portugal, who knows).
NunoPitbull said:
With all due respect it seems you don't read the replies you say you bother to answer...
1- It doesn't reboots, it just shutdowns. Thats why I say my problem isn't found elsewhere therefore doesn't seems to be a ROM problem.
2- Since I have 14 days (and not the usual 30) to ready-exchange the device trying a SIM card won't be enough, since the phone can handle random time turned on without going down.
3/4 - I already changed the phone once, so same hardware flaw would be suspicioous since phones are tested and odds of getting a faulty hardware 2 times in a row with the exact swame faulty style is like 1/1000. Especially on recent SGSII.
5- Nope, i'm hoping i'll get a talk with Samsung(not vodafone) and talk to them if the third phone come with same problem.
6- Yes I did. But as I said on point 1) it seems you didn't read mines I asked for someone that has a sim card knowledge, since phones in the past DID shutdown due to low network/loss of signal causing phones to shutdown. But as I said to the Vodafone guy, i think its strange that a new phone such as most smartphones are to shutdown cause of SIM card beeing old/loosing signal with this 4G thing. But since i traded for this new SGSII and the SAME problem is hapening i tend to beleive is the SIM. Though I already asked Vodafone to send me a 4G card and if I get the third SGSII I will try to test the full 14 days I have to see if its the SIM card thats causing something or not.
Apart all of this, if any1 faced the same problem please tell me something(most likely will be from Portugal, who knows).
Click to expand...
Click to collapse
You haven't mentioned changing Roms or Kernels.
This to me sounds like a software issue.
This is not a Sim card issue!!!.
It might be wrong current or voltage issues, but this being a new phone would lead me straight back to it being a software issue.
I have a Galaxy S2 for over a year and had a load of random reboots or shutdowns. It always was a kernel issue, update to the latest or downgrade to the most stable always fixed it. So my advice try to fix the software before blaming the hardware. Try different kernels, Roms and if you are still having the problem then it is a hardware issue. Flash a stock Rom back on and your phone should still be under warranty. Goodluck
BTW this is hilarious: 1- It doesn't reboots, it just shutdowns. Thats why I say my problem isn't found elsewhere therefore doesn't seems to be a ROM problem.
That sounds like a Rom or Kernel problem. First thing I would check! Are you sure that it shut downs rather than just freezing?
Also I just noticed your on 4.0.4 there is problems with the version of android
bahmonkeys said:
You haven't mentioned changing Roms or Kernels.
This to me sounds like a software issue.
This is not a Sim card issue!!!.
It might be wrong current or voltage issues, but this being a new phone would lead me straight back to it being a software issue.
I have a Galaxy S2 for over a year and had a load of random reboots or shutdowns. It always was a kernel issue, update to the latest or downgrade to the most stable always fixed it. So my advice try to fix the software before blaming the hardware. Try different kernels, Roms and if you are still having the problem then it is a hardware issue. Flash a stock Rom back on and your phone should still be under warranty. Goodluck
Click to expand...
Click to collapse
He's been advised now multiple time in multiple topics to try new kernel or rom but he just keeps simple ignoring the advise or dismissing it and seems to be convinced its his sim card for some odd reason.
If he wants to create multiple topics asking for help (have them closed/deleted) and then ignore the advise and then wonder why he still has same issues then its his own fault and his own problem.
So I sent my Atrix for repair as I couldn't stand the random reboots. It came back unfixed. I sent it again, this time warning Motorola that I wouldn't be ok with it coming back unfixed again and so it got back finally fixed.
However, the phone doesn't recognize the multimedia dock anymore ! Media center through HDMI works fine but not the dock : the phone doesn't charge nor does the audio work through the speaks I plug the dock to.
Do you think this is a software issue or an hardware one, something they messed up while repairing it.
If I have to send it one more time, I'll go nuts...
Thanks !
DannyBiker said:
So I sent my Atrix for repair as I couldn't stand the random reboots. It came back unfixed. I sent it again, this time warning Motorola that I wouldn't be ok with it coming back unfixed again and so it got back finally fixed.
However, the phone doesn't recognize the multimedia dock anymore ! Media center through HDMI works fine but not the dock : the phone doesn't charge nor does the audio work through the speaks I plug the dock to.
Do you think this is a software issue or an hardware one, something they messed up while repairing it.
If I have to send it one more time, I'll go nuts...
Thanks !
Click to expand...
Click to collapse
I'd guess that those things worked when it left, but not when it came back, that it would be a hardware issue if the software was unchanged. Just a thought though, do you have any mods installed or are you running a pure stock ROM?
Maybe they've noticed CM7 is better than their stock and they flashed CM7. :highfive:
lehjr said:
I'd guess that those things worked when it left, but not when it came back, that it would be a hardware issue if the software was unchanged. Just a thought though, do you have any mods installed or are you running a pure stock ROM?
Click to expand...
Click to collapse
Pure stock. And yes, it was working before it left for repair...
DannyBiker said:
Pure stock. And yes, it was working before it left for repair...
Click to expand...
Click to collapse
In that case I would say it's very likely that they broke something else. Their Facebook staff may be able to put you in touch with someone who can help as well as they seem to have access to people that the CSR's don't, or they may just delete your post. Motorola's Facebook did have a large number of complaints regarding issues with repairs a couple months ago, but they suddenly disappeared, most likely due to trying to do damage control (reputation management). There's also their forums, where the discussion of anything other than stock functionality is pretty much taboo. But yes, if it worked before, it should work now.
lehjr said:
In that case I would say it's very likely that they broke something else. Their Facebook staff may be able to put you in touch with someone who can help as well as they seem to have access to people that the CSR's don't, or they may just delete your post. Motorola's Facebook did have a large number of complaints regarding issues with repairs a couple months ago, but they suddenly disappeared, most likely due to trying to do damage control (reputation management). There's also their forums, where the discussion of anything other than stock functionality is pretty much taboo. But yes, if it worked before, it should work now.
Click to expand...
Click to collapse
Was it sent in on warranty or did you pay to have it fixed. Either way I feel for you because I know I sent my 2 atrixes in total of 3 times and even though they were fixed/replaced under warranty I still paid about $45 shipping in the end. Everyone on atrix forums keeps praising motorola build quality but I have failed to see it in mine or my wife's atrixes.
affiatic said:
Was it sent in on warranty or did you pay to have it fixed. Either way I feel for you because I know I sent my 2 atrixes in total of 3 times and even though they were fixed/replaced under warranty I still paid about $45 shipping in the end. Everyone on atrix forums keeps praising motorola build quality but I have failed to see it in mine or my wife's atrixes.
Click to expand...
Click to collapse
I think we're starting to see quite a few cases of storage related failures. I am a bit perplexed as what some consider to be qualifying characteristics of "build quality" myself.
lehjr said:
I think we're starting to see quite a few cases of storage related failures. I am a bit perplexed as what some consider to be qualifying characteristics of "build quality" myself.
Click to expand...
Click to collapse
I myself see having to send them in on hardware issues within the 1st year as poor build quality. A new replacement they sent me froze on GPS then would not boot past moto screen as if it bricked itself. Was replaced with another new one after another 15$ I paid for shipping
I think some think USA company means quality. My new atrixes shipped from Mexico
Yeah, I'll have to pay to send it back again as well...
Do you think it's worth trying to flash a custom rom to see if it "fixes" it ?
Thanks.
DannyBiker said:
Yeah, I'll have to pay to send it back again as well...
Do you think it's worth trying to flash a custom rom to see if it "fixes" it ?
Thanks.
Click to expand...
Click to collapse
No, because it's likely that they would use that in order to blame you for whatever is wrong with the device. If it's a hardware issue, no amount of third party software is going to fix it. I would however try to get in contact higher up in the chain of command regarding the issue. It's one thing to ship a device with a defect, it's another thing to have to ship the same device back and forth continuously to get it fixed. And the sad part is that this is just one of many similar stories regarding repairs. I guess that "New Motorola" just isn't quite so new after all.
lehjr said:
No, because it's likely that they would use that in order to blame you for whatever is wrong with the device. If it's a hardware issue, no amount of third party software is going to fix it. I would however try to get in contact higher up in the chain of command regarding the issue. It's one thing to ship a device with a defect, it's another thing to have to ship the same device back and forth continuously to get it fixed. And the sad part is that this is just one of many similar stories regarding repairs. I guess that "New Motorola" just isn't quite so new after all.
Click to expand...
Click to collapse
I would do a factory reset in recovery. My wife's came back with same issues it was sent in with. They replaced the screen for her. The proximity sensor still wasn't working right someone recommended factory reset from recovery. It fixed it for her. Before that I knew nothing about stock recovery
affiatic said:
I would do a factory reset in recovery. My wife's came back with same issues it was sent in with. They replaced the screen for her. The proximity sensor still wasn't working right someone recommended factory reset from recovery. It fixed it for her. Before that I knew nothing about stock recovery
Click to expand...
Click to collapse
Hmmm, I was assuming that was already done
lehjr said:
Hmmm, I was assuming that was already done
Click to expand...
Click to collapse
Yes but sometimes people don't realize there is more than one way to do a factory reset on stock. Until about a year ago I thought you could only do this through settings. Recovery is the best way I now know
A good tutorial for that ?
'Cause that's what I meant when I asked if flashing a custom ROM would help : can it be something that isn't properly setup at a software level ? I tried flashing the stcok rom again with RSDLite but it didn't delete any data so I'm not sure it really reset anything.
Thanks !
DannyBiker said:
A good tutorial for that ?
'Cause that's what I meant when I asked if flashing a custom ROM would help : can it be something that isn't properly setup at a software level ? I tried flashing the stcok rom again with RSDLite but it didn't delete any data so I'm not sure it really reset anything.
Thanks !
Click to expand...
Click to collapse
You mean a guide to factory reset the device in recovery? I thought that was in the manual, but it isn't, although I did find it here.
So I did a factory reset from Recovery, which worked as all was wiped. However, still no luck with the dock.
The reason I asked if trying to install a custom rom was a good idea is because I'm wondering if flashing another Webtop version or the HDMI-hack could make it work. To be clear : do you think that the fact that the Factory Reset didn't work establishes that it's hardware issue ?
DannyBiker said:
However, the phone doesn't recognize the multimedia dock anymore ! Media center through HDMI works fine but not the dock : the phone doesn't charge nor does the audio work through the speaks I plug the dock to
Click to expand...
Click to collapse
As you're able to attach the HDMI and this works are you sure it's not the dock that's faulty? Had a quick look around and came across this... http://www.atrixforums.com/forum/mo...my-hd-multimedia-dock-useless-without-tv.html also, have you tried to clean ect connectors/ports. Might be worth a try
I should try again but I have two docks and the other one doesn't work either. However, I do feel that the AC connector doesn't feel really stable when inside the dock..it just moves around. I'd have to try with the the other's dock AC cable but it's an UK one and I need an adapter.
The thing is that the dock wasn't touched while the phone was under repair so I don't see how it can break just like that.
As I stated before, connection through HDMI to a TV-set works fine as well as charging with the power cord.
EDIT : saw the link you shared and it feels like the exact same issue indeed !
Well, it's fixed...kinda.
I unlocked it and flashed the "fixed webtop addon" from CSROM. It still wasn't working but with it, I got that the message saying that the device was not in charge anymore when I disconnected from the dock, which it didn't before; it wasn't charging however.
I don't think that was relevant but then I decided to give a look at the dock again and removed the top of it and...tadaaa, it worked ! From what I understand, the dock's connectors were not entering the the phone's inputs enough. I still think it's because they ****ed up during repair but heck, I won't send it back for that...
Good to hear you got it working
Looks like I have to return my Z2 tablet. Everything was fine for two weeks but now not only has the vibrate function stopped working, but I am getting randomly redirected to the Google Play store every few minutes to a page for some game or dating site. I realised that I may have downloaded an app that caused this, so I did a factory reset but it still happens.
Anyone know why the problem would still be there after a hard reset? Is it possible that whatever bit of adware is redirecting me has put something on the tablet that can't be got rid of? Or has it corrupted my Google account so I will take the problem wherever I go now?
I am not rooted (nor do I wish to be).
Really fed up because apart from these two issues, I really loved the tablet
Try clean installing the firmware with Sony Update Service or PC Companion
degraaff said:
Try clean installing the firmware with Sony Update Service or PC Companion
Click to expand...
Click to collapse
Thanks for taking the time to reply, it is appreciated.. Are there any step by step guides anywhere as to how to do this? (Sorry, I'm not very technical).
When I got the tablet, I was immediately asked to update to .402 which I did. I noticed that when I did the factory reset, the firmware stayed at .402. I presume you are saying that I need a clean version of this, which makes sense, it's just that I don't really know where to start.
You can use these detailed instructions
degraaff said:
You can use these detailed instructions
Click to expand...
Click to collapse
Many thanks again.
chalk_serpent said:
Many thanks again.
Click to expand...
Click to collapse
Is your problem resolved?
degraaff said:
Is your problem resolved?
Click to expand...
Click to collapse
In the end, I decided to get a replacement tablet sent and return the old one as the vibrate function is broken on the original and I don't think that's acceptable on a two week old device.
However, your helpful advice on reinstalling firmware is something I will use if I get the same issue with the replacement.
Kind regards
Hello everyone,
I might have a big problem.
This morning I booted my HTC One M7 as usual, and when it finished booting it opened a browser tap with a fake whatsapp update. I closed the browser immediately, and five minutes after this, the exact same thing happened. I started thinking how this could happend, and honestly I have no clue. All my apps are from the play store, and I only download documents for school. I haven't even downloaded a new app in the last week, however 15+ of my apps aren't up to date.
I scanned my phone with malwarebytes and it couldn't find anything. I rebooted my phone after the scan, and the problem seems to be gone. I was telling this story to a friend of mine this afternoon, and my mother said that she experienced the same thing, just a couple hours before I experienced it. After further investigation, it wasn't exactly the same. When she opened whatsapp, it asked her to do a weekly back-up of her chats. At first, she closed whatsapp, but when it appeared again, she clicked yes. She wasn't very clear about this, so I don't know if it was a fake menu, or the real deal. I have also scanned her Moto g (2013), and it found no malware.
I don't know if this could be harmfull. Especially because my parents use their phones for mobile banking.
This is a screenshot of my HTC
It could easily have been done through whatsapp. Part of the reason most people have stopped using it. Viruses run rampant I'm just about all of Facebook apps. And no anti virus will find them as they are vastly different then normal viruses.
zelendel said:
It could easily have been done through whatsapp. Part of the reason most people have stopped using it. Viruses run rampant I'm just about all of Facebook apps. And no anti virus will find them as they are vastly different then normal viruses.
Click to expand...
Click to collapse
In the Netherlands literally everybody uses it, but it's good to know that this could indeed happen! Should I be worried about this, and what should I do when it returns?
Dark-shot said:
In the Netherlands literally everybody uses it, but it's good to know that this could indeed happen! Should I be worried about this, and what should I do when it returns?
Click to expand...
Click to collapse
Yeah I heard alot of people in Europe use it alot, here in the states almost no one uses it really except for kids. Most have moved to hangouts.
If I was you I would completely back up the device and then wipe everything and reflash the device.
Things like this will not be picked up by so called virus scanners.
I'am afraid that it is something like ShiftyBug (https://blog.lookout.com/blog/2015/11/04/trojanized-adware/). In the article it says that you have to install apps from third parties, but I have almost never done that. I have downloaded popcorntime in the past, but I have deletet it almost 6 months ago.
I'm afraid that if I reflash my device, that it will come back fairly soon. Is it possible that it has spread over my wifi network? Because of the fact that my mother got something similar on the same day.
But how do I know for sure that it is a virus? After I restarted my phone (12 hours ago), it hasn't shown up yet. Am I worried for nothing, or is there a big chances that I'm infected?
Thank you for all your replies!
Dark-shot said:
I'am afraid that it is something like ShiftyBug (https://blog.lookout.com/blog/2015/11/04/trojanized-adware/). In the article it says that you have to install apps from third parties, but I have almost never done that. I have downloaded popcorntime in the past, but I have deletet it almost 6 months ago.
I'm afraid that if I reflash my device, that it will come back fairly soon. Is it possible that it has spread over my wifi network? Because of the fact that my mother got something similar on the same day.
But how do I know for sure that it is a virus? After I restarted my phone (12 hours ago), it hasn't shown up yet. Am I worried for nothing, or is there a big chances that I'm infected?
Thank you for all your replies!
Click to expand...
Click to collapse
The key word there is almost. If you reflash the device and it comes back then it maybe something that someopne else downloaded and was shared through your network. As you said your mother also saw it so I would go through her phone as well.
There are many apps out there that do this that are in the play store. So it is all a matter of being careful.
There is a chance. If it is big or not depends on how you use your device. It could also have come from a website someone visited. Im not saying you did but many porn sites are set to infect devices when they visit them.
If it was me. I would just start from scratch with each device and make sure that all the things installed are legit.
You could also run a logcat and try to reproduce it. That would tell you what is causing it.
Doesn't seem dangerous.
JohnColston said:
Doesn't seem dangerous.
Click to expand...
Click to collapse
Then you have not been paying attention. Any browser pop that tells you to update an app is 99% an infected apk. It is a common practice for those that take apks and re-package them with malware
After reading more i must admit you are right.... My bad:good:
So I have to flash my phone, aren't there any other options? And if not, how do I reflash The HTC firmware to my phone?
Should I make a back-up before doing this, won't the malware spread again if I instal the back-up on my phone?
Thanks again!
EDIT:
Unfortunately, I still haven't been able to reproduce the problem.
I still haven't been able to reproduce the pop-up.
I do propably know where the problem came from, a friend of mine sent me a older version of soundcloud (the new one can't cache music). I installed that app, decided that it was to old for me and deleted it. The malware must have spread right after the first use. I'm planning on flashing my phone inthe weekend.
EDIT: I can reprodce the pop-up! It's linked to opening the app 'night mode', this app was downloaded in the official play store 2 years ago. Since then it hasn't got a lot of updates though.
Hey,
Time for a little update.
Last weekend, I contacted HTC's customer support due to the fact that I couldn't find my software version. They told me that I should execute a RUU, but they couldn't find the right version, so I had to contact the Dutch customer support (I didn't do this in the first place because the Dutch customer support wasn't open in the weekend).
The next monday (23-11) I contacted the Dutch customer support and asked them for the ROM, and unfortunately due to the regulations they don't publish the ROM's. However, they told me to do a factory reset and that should solve the issue. Unfortunately, it didn't. After the reset, I now get a different Whatsapp pop-up once or twice a day. The pop-up isn't connected to opening an app, like it was before the reset.
A friend of mine experienced the same problem this week on his new Moto X. All the other phones in my home network don't have this problem.
I hope someone will be able to help me!
Thanks in advance!
Dark-shot said:
Hey,
Time for a little update.
Last weekend, I contacted HTC's customer support due to the fact that I couldn't find my software version. They told me that I should execute a RUU, but they couldn't find the right version, so I had to contact the Dutch customer support (I didn't do this in the first place because the Dutch customer support wasn't open in the weekend).
The next monday (23-11) I contacted the Dutch customer support and asked them for the ROM, and unfortunately due to the regulations they don't publish the ROM's. However, they told me to do a factory reset and that should solve the issue. Unfortunately, it didn't. After the reset, I now get a different Whatsapp pop-up once or twice a day. The pop-up isn't connected to opening an app, like it was before the reset.
A friend of mine experienced the same problem this week on his new Moto X. All the other phones in my home network don't have this problem.
I hope someone will be able to help me!
Thanks in advance!
Click to expand...
Click to collapse
There's a chance that it might've spread over a certain network.... Is you and your moto x friend uses the same network ?
sdeepb said:
There's a chance that it might've spread over a certain network.... Is you and your moto x friend uses the same network ?
Click to expand...
Click to collapse
Yes, we both use the wifi network at our high school. But I did the factory reset friday evening, and since then I haven't connected to that network.
It might have spread through that network though.
Dark-shot said:
Yes, we both use the wifi network at our high school. But I did the factory reset friday evening, and since then I haven't connected to that network.
It might have spread through that network though.
Click to expand...
Click to collapse
Depending on the malware a factory reset will not remove it. In fact most malware cant be removed that way. You have to flash the whole device to get rid of it.
Dark-shot said:
Yes, we both use the wifi network at our high school. But I did the factory reset friday evening, and since then I haven't connected to that network.
It might have spread through that network though.
Click to expand...
Click to collapse
In my opinion after starting all over again as you've already been told, you should do all that you did before and monitor each step with patience and concentration to actually understand what's behind this... This may help out
sdeepb said:
In my opinion after starting all over again as you've already been told, you should do all that you did before and monitor each step with patience and concentration to actually understand what's behind this... This may help out
Click to expand...
Click to collapse
As he said. Here is what I would do if I was in your place. Anyone got any extra steps to add feel free to chime in. This would kinda suck for a bit.
You will need a custom recovery. And a bit of time to set up
1. Take everything off device.
2. Format full device in recovery. Not factory reset. Format system, data, internal storage and both caches.
3. Flash complete stock firmware.
4. Get root before rebooting
5. Reboot, do not connect to wifi during set up. Do not restore anything.
6. Get Catlog from the play store and run it.
7. Then continue set up. Wifi and ect. Scan backed up files with a pc virus scan but only return what you really need.
8. When restoring from TIBU install apps fresh from the market and restore data only to apps. (sucks I know but only way to be sure) make sure to delete old back and redo.
Then monitor catlog. This will tell you everything going on. You would be able to figure it out.
Lol... Use adaway or adblocker and such pop up will be gone ... These are the new tricks from those freaking advertisement companies. They are now smart buddy. Even they can access the vibration as the pop up will come phone will get vibrate and users understand this as genuine and click on those ads . You got whatsapp pop some got browser pop up. Hope this will help u ...
Even you can flash moaAB ADBLOCKER from recovery.
veer.killerboy said:
Lol... Use adaway or adblocker and such pop up will be gone ... These are the new tricks from those freaking advertisement companies. They are now smart buddy. Even they can access the vibration as the pop up will come phone will get vibrate and users understand this as genuine and click on those ads . You got whatsapp pop some got browser pop up. Hope this will help u ...
Even you can flash moaAB ADBLOCKER from recovery.
Click to expand...
Click to collapse
If you would've read it fully than you'll know that the case is far bigger than what you're thinking it is
Hey Guys so i have searched high and low for a solution and still can't figure out a fix. i've read on sony forums that other people experienced the same issue but can't find a fix. I got the phone second hand (risky i know but i took a gamble) and it already have android pie. At first it was working great and i was quite happy with the phone but as i started using it every now and then it would reset itself at random, even in my pocket, then it started freezing when i unlocked it and eventually reset and work again for a bit. from the start the volume up button was not working but i can deal with that. on other threads i have read that some people are having the exact same issue. Help is very much appreciated.
So far i've tried turning off fingerprint unlock, uninstalling apps, turning off auto brightness, turning off the code unlock, factory reset, flashing to android oreo, and running in safe mode and so far none of that has fixed the issue. (although it helped temporarily giving me false hope!)
i'm going to try flashing back to nougat as a last resort but am not going to have too much false hope. Thanks for reading and any help in advance!
@leemo89, Not to be rude, but you do realize that this is the XZ1 and not the premium forum...
lilbrat said:
@leemo89, Not to be rude, but you do realize that this is the XZ1 and not the premium forum...
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Click to collapse
I didn't realise that sorry, very new to all this. I got excited hoping someone replied with a fix haha
leemo89 said:
I didn't realise that sorry, very new to all this. I got excited hoping someone replied with a fix haha
Click to expand...
Click to collapse
@ leemo89, if you have tried a reset and new firmware , I would have it checked out as it sounds like you have a bad motherboard.. read the newflasher thread and try flashing with it .. it you still have an issue , let the repair shop check it out.
Thanks, I'll give that a go. I'm just hoping it's due to firmware as Ive read of the exact symptoms happening to others.
lilbrat said:
@ leemo89, if you have tried a reset and new firmware , I would have it checked out as it sounds like you have a bad motherboard.. read the newflasher thread and try flashing with it .. it you still have an issue , let the repair shop check it out.
Click to expand...
Click to collapse
I don't suppose you know the location of any download links for nogurt? I only found two for my phone on Xperifirm and neither download would complete!
leemo89 said:
I don't suppose you know the location of any download links for nogurt? I only found two for my phone on Xperifirm and neither download would complete!
Click to expand...
Click to collapse
You won't find any as the XZ1 was one of the first phones released with Oreo ..