USB connection is not working while my phone is ON - Android Q&A, Help & Troubleshooting

Hello,
I am presently facing a strange issue with my Lyf Water 8. Nothing has gone wrong on my phone for almost 2 year but recently, impossible to charge my battery while my phone was on also I am unable to connect my phone through USB. Today, after a few weeks thinking my phone was just dying, I have tried to make a back up and wanted to save all my data on my computer. However, impossible to connect my phone to my computer. Then I realized the problem was probably due to my USB parameters (No interface asking for mode to choose when I plug USB).
I can only use USB while my phone is OFF, meaning I only charge my phone when it is OFF.
I did not find any solution on internet and did not find an option to allow this interface to come back, even by trying to go in "developer options" as it is unable to connect through USB.
I have tried factory resetting my phone but nothing seems to solve my problem.
Could you please help?
Thanks
Omair

Related

[Q] No usb connection :(

Hello,
I experience a very weird problem with my HD2.
When I want to connect my HD2 to pc then my pc (and other pc's) doesn't recognize my phone, nothing happens. Also my phone isn't giving me the option between "Activesync" "Disk drive" or "Internet sharing". (Altough the option to ask it on connection is turned on under settings). So not an active sync problem I guess. The usb doesn't seems dead because it still charges, on my HD2 the power sign comes up when I connect the usb to pc and the led is on. When I pull it out then the led goes off and the power sign dissapears. But no "data" connection is possible anymore.
Is something broken in my registry? I tried soft resetting several times.
No hard reset yet but I am waiting to do this, maybe someone here knows the answer.
I started experience the problem after I used Tomtom last week ( i used it alot already) . I experienced a problem that my HD2 was stuck in "Carkit mode" thus when someone called me he flipped the screen and putted speaker on. Even when I set it off under settings it. Navipanel was also turned on. I downloaded the hotfix from HTC for Navipanel and now that problem is gone. My phone is again in normal mode when I call or receive calls. BUT the usb data connection doesn't seems to be working anymore .
Someone here knows the magic answer ?
Can you post the Radio version and ROM version you are using?
ROM version : 1.66.405.2 (76641) WWE
Radio version : 2.06.51.07
Have you ever changed the ROM on your device or is all still origional as you got it from the store?
If origional:
1) bring it back for repair, since its not your fault
2) or install HSPL change your radio and rom
I would just send it for repair when that happens. Specially when its in origional state.
I had this problem once but at the moment i connected the phone through a USB Hub
No it is the official upgrade rom from htc site.
Phone is acting weird also.
Everytime someone is calling it puts the speaker on .
Maybe I try a hard reset for this "fkd up" software?
Would this help?
Hmm did a hard reset and the problem persists.
No usb data connection.
Speaker turns to loud when someone is calling me.
Screen flips sometimes.
Guess it is a hardware problem.
Going to turn it in.
Although I completely agree that your unit is probably on the fritz, take into account that the MicroUSB cable can be the problem as well when it comes to connecting to your pc. I bought some Ebay cables and my phone wouldn't connect properly with those. Charging was no problem.
Yes it is on the fritz i guess.
The problems started suddenly and I also tried another usb cable who was also working fine before.
I managed to get connection yesterday just once after pushing it in the phone and moving it a bit. So I guess the usb input is broken or the motherboard. Guess it is the motherboard because of the other weird problems (when want to call someone the screen turns vertically and puts the speaker on), also when i got called. And this after a fresh hard reset.
Hope they will replace the unit without a hassle.

[Q] Phone Won't Connect to PC / Charge Icon

Hi guys. So a few days ago, my phone stopped connecting to my pc. It will beep on the computer and say it's unrecognized, and the phone itself does nothing. No usb connected, no battery charging. It does actually charge, just doesn't show it in lockscreen or the desktop icon. When I go into the battery under settings, it does say charging.
I have:
1. Used 5 different cables.
2. 3 different computers
3. Resintalled drivers.
4. This started out of nowhere on MIUI (2.3)(just had the phone connected a couple of days prior with no problems). Flashed ICS EX rom, ICS CM9 and ICS Slim...same thing on all...
5. Tried mount USB storage under CWM
The phone does not respond.
Any Ideas?
This may be a long shot, as you've done all the normal trouble-shooting I would have done. However, you didn't mention if the phone was set into USB Debugging or not? I know when I've had my phone set into that mode before my PC wouldn't properly recognize or transfer files back and forth.
If you didn't know, it's under the 'settings' menu and look for something related to Developer options. Enable it if it's disabled, or disable it if it's enabled. My phone has acted wonky a couple times with transferring files and I've had to play with that setting on more than 1 occasion. Hopefully that helps.
accordex said:
Hi guys. So a few days ago, my phone stopped connecting to my pc. It will beep on the computer and say it's unrecognized, and the phone itself does nothing. No usb connected, no battery charging. It does actually charge, just doesn't show it in lockscreen or the desktop icon. When I go into the battery under settings, it does say charging.
I have:
1. Used 5 different cables.
2. 3 different computers
3. Resintalled drivers.
4. This started out of nowhere on MIUI (2.3)(just had the phone connected a couple of days prior with no problems). Flashed ICS EX rom, ICS CM9 and ICS Slim...same thing on all...
5. Tried mount USB storage under CWM
The phone does not respond.
Any Ideas?
Click to expand...
Click to collapse
If you use the regular charger, does it work (for charging)?
If so, you might have the usb port in your phone broken, just for the data transfer...

[Q] Charging only when turned off, 4.1.1.

Hi, everyone. I've seen the other threads and no one had a problem quite like mine.
Yesterday I've upgraded my Alcatel OT-997, ICS 4.0.4. with Kuano's TWRP and now it's:
Alcatel OT-997D, JB 4.1.1. - (details in this thread, 5th post) http://forum.xda-developers.com/showthread.php?t=1981692&page=89
D means I can now use two SIM cards, which is cool.
The problem is the damn thing doesn't charge when it's turned on. It shows the lightning bolt over the battery icon, but in settings shows that charger is not connected. However, when it's turned off it charges, normally. I tried different settings in USB menu: Mass storage, MTP, Camera mode and Charge. Tried with and without Debugging mode. All of those work when connected to a computer in the sense that I can use internal storage, access both SD cards, and so on. But it doesn't charge.
I have tried 3 different cables, 3 wall outlets, and 2 PCs so it's not that. I suppose it's not a hardware problem otherwise it wouldn't charge properly when it's turned off.
So now I use schedule to turn it off before I go to sleep, and to turn on before I wake up, so it would charge while I'm sleeping. Anyone's got any ideas how to fix it?
Bump
Well I solved it with reinstall
Finally I've lost my patience so I tried the only thing that was left.
First I did a backup with TWRP.
Then, factory reset from TWRP.
Then, restore system from One Touch Upgrade 2.8.0 - lost the DUAL capability, software restored to 4.0.4.
Now comes the interesting part. It had the same problem as before, did not charge while on. So I tried a solution I found online a while ago but I never tried when on 4.1.1: Turn it off, connect charger, remove battery, wait a bit, press power button for approx 10 sec (nothing hapens), wait a bit, instert battery, turn it on and there it is. I'm not sure if it was this procedure that did the trick or it simply needed a reboot after update but it worked. It showed "charging" in battery stats.
Finally, restore with TWRP as Kuano explained in his post. Mind you, when I did the restore it was connected to my PC all the time.
Now two things I you should know:
First, before I did all this I connected it to my PC while turned off i.e. (PC - ON, phone - OFF). I noticed this: it was constantly connecting and disconnecting (the "piano chord" notification was coming from the computer speakers every 5 sec) like I was pulling the cable in and out. That is all I know about this, I didn't have the nerves to work on it.
Second, now that it is restored and charging, when I connected it to PC it couldn't change USB setting from Charge to MTP. It reported an error something like "service stopped". This happened only once and I did not try to do it again, I just don't have the energy for any more problem fixing right now. It charges, and I use airdroid for file transfer, that is all I need for now. If and when I get around to take a look at it I'll post here if there's something interesting.

LG G5 Unresponsive

Ever since a few days ago, my LG G5 became very unresponsive. I can only turn off my phone by taking out the battery (which is probably not good) and when I turn on my phone, it only stays responsive for about 10 seconds before I cannot do anything; I can't turn off the phone using the power button (nor hold it down for a hard power off), I can't turn up or down the volume, I can't touch my screen anywhere. At first I thought this might be a hardware problem, and it might still be, but when I turn on the phone it stays perfectly responsive for 10 seconds. No problem turning on and off the phone, volume works and I can touch the screen. Then the phone freezes. The screen is still on and working as notifications are popping up and the wifi and service bars are still going up and down. All I am trying to do is turn on file transfer to send all my photos and videos to my computer. My phone is cracked pretty badly at the top and I do get a static line through my phone but giving the fact that it works for the 10 seconds, I wasn't sure if it had to do anything with the screen and power button becoming unresponsive.
P.S. I am getting a new phone but I would really like to get the photos and videos off this phone. If there is a way to turn on file transfer without using the screen then please let me know too.
EDIT: I think that there are some spots on the screen that are ghost touching as the pull down menu seems to shake and the phone occasionally turns off on its own (double tapping same spot)
Hi, if you have TWRP installed (or USB debugging already enabled) you can use the ADB PULL command to retrieve the photos from the phone. You can also simply use the MTP transfer by just connecting the phone to the PC with the cable.
If you have an OTG USB adapter you can connect a mouse to the phone and use it instead of the touchscreen to do what you want.
Then, when you have retrieved you photos, you may try to factory reset the phone by booting in stock recovery (if you don't have TWRP) or wiping system partition and reinstalling the ROM (if you have TWRP), to check if the unresponsiveness is caused by the broken touchscreen or maybe by some virus.
tremalnaik said:
Hi, if you have TWRP installed (or USB debugging already enabled) you can use the ADB PULL command to retrieve the photos from the phone. You can also simply use the MTP transfer by just connecting the phone to the PC with the cable.
If you have an OTG USB adapter you can connect a mouse to the phone and use it instead of the touchscreen to do what you want.
Then, when you have retrieved you photos, you may try to factory reset the phone by booting in stock recovery (if you don't have TWRP) or wiping system partition and reinstalling the ROM (if you have TWRP), to check if the unresponsiveness is caused by the broken touchscreen or maybe by some virus.
Click to expand...
Click to collapse
So I did figure out a way to connect my phone to my computer by using Vysor. Because Charging only was enabled, I couldn't transfer my files. So when using Vysor I turned on File Transfer which then got the phone to be able to transfer files. Fast forward to today I remembered that I also need to save my contacts so I tried using Vysor again but now because the phone is on File Transfer only I can't use it. Do you know of a way to switch back to original settings?
Davidkm8 said:
So I did figure out a way to connect my phone to my computer by using Vysor. Because Charging only was enabled, I couldn't transfer my files. So when using Vysor I turned on File Transfer which then got the phone to be able to transfer files. Fast forward to today I remembered that I also need to save my contacts so I tried using Vysor again but now because the phone is on File Transfer only I can't use it. Do you know of a way to switch back to original settings?
Click to expand...
Click to collapse
Maybe the contacts are saved in Google Contacts, try logging into the website and see what shows up.

Phone charges only when turned off, when turned on USB is not even recognized

Hi,
I came across a charging problem recently (happened all of a sudden, no clue why it is happening). My phone(m2 max pro) charges only I turn it off, when turned on the USB connection is not even recognized.
So, the only way to charge my phone is to switch it off!. This appears to be not so very rare problem, there are few posts out there (with different phones) complaining the same problem, but no working solution yet.
Few things:
1. Current rom is Arrow OS(m2 max pro), Android Pie.
2. Restarting the phone with the charger connected helps. The USB will still not be recognized though, but the phone charges(although, it charges slowly, the lockscreen shows - "charging slowly").
But, If I later disconnect and reconnect the charger it won't charge anymore, I have to restart with charger connected again.
3. Tried cleaning the USB port, tried clean flashing the rom(even with a different one), did not work.
5. Tried moving/adjusting the pin in the USB port slightly (recommended in one of the posts), did not work. Although, I didn't fiddle around this much, afraid I might damage the pin/port, will try again.
6. Tried draining it off completely to 0% until it auto shuts off and then charge it until 100% (this was recommended in one of the posts), did not work.
7. Tried different USB cables and ports(including original charger and wall port), did not work. I don't think this is a problem with cables/port.
I still think this was some kind of software problem, I hoped clean flashing the rom will fix this but was surprised to see that it does not!. or is it a hardware problem?
Anyone has a fix for this or seeing same symptoms(If so, how did you get around this)?
Thank you.
This is fixed now, after caliberating the battery(with a rooted app)
-> Rooted the phone(installed magisk), wiped cache and rebooted.
-> Installed Battery caliberation app[ROOT] (https://play.google.com/store/apps/...ot.superthomaslab.batterycalibration&hl=en_IN) and caliberated the battery.
-> Did a reboot and the problem went away
I didn't even had to wait until 100% to caliberate the battery (but the app recommeds so)
[EDIT]
The problem came back after a while, now its kinda randomly happening, most of the times it seems to work fine.
But, then again, it only charges, it does not recognize USB connection(to PC, which I used to connect to successfully previously), I don't see the "touch for more usb options" notification either. A workaround to this is to change the default usb configuration(in developer tools) to a different one (I am switching between File transfer, No data transfer, PTP), but as soon as you disconnect and reconnect the problem resurfaces (you'll have to again switch the default usb configuration and then reconnect)
I am perplexed!, I thought this is clearly a software issue and I hoped it would go away if I clean flash rom (the exact same build which worked fine previously, also cleared everything including vendor partition and excluding external sd card)

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