Hi all,
I just got the Mediapad M5 8.4 yesterday. Model SHT-W09, running android 8.0.0, EMUI SHT-W09 8.0.0.151 (C432). I am not rooted, or have an unlocked boot loader. When I loaded Netflix last night, I was able to get sound and subtitles from a movie, but no video showed up. What was strange, is that when I hit the progress bar to skip ahead in the movie, the thumbnail showing the current frame showed.... but not the video.
I googled around, found a couple of suggestions, but nothing worked.
- I tried different movies/shows.
- I am using bluetooth headphones (thinking of the wifi slowdown), but it doesn't work with the headphones connected or not.
- I have tried clearing the data/cache, and downloading an older version of the app.
- I believe color correction under accessibility is off.
- Also tried downloading an episode.
- Tried a different internet connection (at work).
Any other ideas to fix this?
Ivanbarker said:
Hi all,
I just got the Mediapad M5 8.4 yesterday. Model SHT-W09, running android 8.0.0, EMUI SHT-W09 8.0.0.151 (C432). I am not rooted, or have an unlocked boot loader. When I loaded Netflix last night, I was able to get sound and subtitles from a movie, but no video showed up. What was strange, is that when I hit the progress bar to skip ahead in the movie, the thumbnail showing the current frame showed.... but not the video.
I googled around, found a couple of suggestions, but nothing worked.
- I tried different movies/shows.
- I am using bluetooth headphones (thinking of the wifi slowdown), but it doesn't work with the headphones connected or not.
- I have tried clearing the data/cache, and downloading an older version of the app.
- I believe color correction under accessibility is off.
Any other ideas to fix this?
Click to expand...
Click to collapse
Not hugely helpful, I'm afraid, but I have the same model, build and EMUI version as you, I've just tested Netflix and it's working fine. I'm using version 6.7.2 build 28755 from the Play Store. I'm based in the UK, if that makes any odds. Does this happen with both streaming and downloaded movies? Anything reported from the Netflix "Check network" or "Internet speed test" options in the "Diagnostics" section of "App Settings"?
mroshaw said:
Not hugely helpful, I'm afraid, but I have the same model, build and EMUI version as you, I've just tested Netflix and it's working fine. I'm using version 6.7.2 build 28755 from the Play Store. I'm based in the UK, if that makes any odds. Does this happen with both streaming and downloaded movies? Anything reported from the Netflix "Check network" or "Internet speed test" options in the "Diagnostics" section of "App Settings"?
Click to expand...
Click to collapse
Thanks for the reply!
I forgot to mention in the post, I did try downloading an episode, and I also tried it from my connection at work. Same things sadly.
Tried the diagnostics also, they were fine.
I'll edit the original post with these.
Do you have any other video streaming accounts, such as Amazon Prime Video, that you can try in other apps? Can you play local video media with, say, MX Player or VNC?
Install DRM Info (it's free) and see if it tells you anything. What's the Widevine security level that it reports?
mroshaw said:
Do you have any other video streaming accounts, such as Amazon Prime Video, that you can try in other apps? Can you play local video media with, say, MX Player or VNC?
Install DRM Info (it's free) and see if it tells you anything. What's the Widevine security level that it reports?
Click to expand...
Click to collapse
Thanks so much for the help. I don't have any other subscription things. YouTube works just fine though.
Local video plays just fine in MX Player at 1280x720 resolution (I know it's not super high, but it's what I had on hand).
I don't really know what Widevine is, but the DRM info says "Google Widevine Modular DRM: Supported, Desciption: Widevine CDM, Version 1.0, Security level: L1"
Widevine is a Google DRM technology that is effectively used by the Netflix app to decide whether certain video streams can be displayed on your device. The fact that DRM Info reports "L1" means all SHOULD be well, and that there's no negative impact from any tampering with the device.
I'm stumped, I'm afraid mate. A factory reset might seem extreme, but worth a try, especially if the tab is relatively new and you haven't spent hours customising it. You could do worse than to stick Titanium Backup on there, do a backup, factory reset and if that still doesn't work, you can at least restore the backup. Factory reset is pretty straight forward:
1. Power off the M5
2. Hold Volume Up and Power until the device restarts
3. Use the volume buttons to select "Wipe Data/Factory Reset" and press Power to select
4. Select "Reboot System Now" with the Power button to reset the device
mroshaw said:
Widevine is a Google DRM technology that is effectively used by the Netflix app to decide whether certain video streams can be displayed on your device. The fact that DRM Info reports "L1" means all SHOULD be well, and that there's no negative impact from any tampering with the device.
I'm stumped, I'm afraid mate. A factory reset might seem extreme, but worth a try, especially if the tab is relatively new and you haven't spent hours customising it. You could do worse than to stick Titanium Backup on there, do a backup, factory reset and if that still doesn't work, you can at least restore the backup. Factory reset is pretty straight forward:
1. Power off the M5
2. Hold Volume Up and Power until the device restarts
3. Use the volume buttons to select "Wipe Data/Factory Reset" and press Power to select
4. Select "Reboot System Now" with the Power button to reset the device
Click to expand...
Click to collapse
Hm I thought Titanium Backup only worked on rooted phones, no? I have it for Nexus 7, but it would be cool if it worked for the M5 as well even if I'm not rooted.
Will factory reset tonight. Sad, I spent most of the day customizing it like i like it, but that's ok.
Yes, sorry, you're right about Titanium. But hey, a factory reset gives you an opportunity to customise again! Twice the fun!
Bizzare! I factory reset, and it still doesn't have video!
Ivanbarker said:
Bizzare! I factory reset, and it still doesn't have video!
Click to expand...
Click to collapse
I wonder if there's a fault with the device then?! That makes no sense at all. Can it easily be returned for a replacement?
mroshaw said:
I wonder if there's a fault with the device then?! That makes no sense at all. Can it easily be returned for a replacement?
Click to expand...
Click to collapse
It might be. I tried another streaming service called Hoopla, and the same thing was happening there too.
I don't think returns would be easy, it came from China, but I'll try. Before I send it off, is there any diagnostics I can run? Also, how do I know if I got a knock off or something?
If I go into Netflix , Menu > App Settings > About, I see a bunch of stuff related to the device:
Version: 6.7.2 (code 28755), OS API: 26
Model: SHT-W09
PL:1 ChannelId: <blah blah>
Build: SHT-W09 8.0.0.151(C432)
ESN: NFANDROID1-PRV-T-HUWAWESHT-W09-<blah blah>
Does yours look similar? If it's similar, I can only assume it's "legit".
Another thing to try is run Antutu Benchmark. It has a "Device Verification" feature that can see if there's anything odd going on.
There's also an app out there called Antutu Video Tester. Google to find the apk. Be interesting to see what it says about supported video formats.
mroshaw said:
If I go into Netflix , Menu > App Settings > About, I see a bunch of stuff related to the device:
Version: 6.7.2 (code 28755), OS API: 26
Model: SHT-W09
PL:1 ChannelId: <blah blah>
Build: SHT-W09 8.0.0.151(C432)
ESN: NFANDROID1-PRV-T-HUWAWESHT-W09-<blah blah>
Does yours look similar? If it's similar, I can only assume it's "legit".
Another thing to try is run Antutu Benchmark. It has a "Device Verification" feature that can see if there's anything odd going on.
There's also an app out there called Antutu Video Tester. Google to find the apk. Be interesting to see what it says about supported video formats.
Click to expand...
Click to collapse
Thanks for the reply.
Netflix> settings> about give me all the same results as you.
Antutu benchmark tells me everything matches and that it's an authentic tablet. Cpu-z tells me the same thing as well. So I'd assume what I got is the real thing.
And with the antutu video tester the tablet got a score of 990... Which comparatively pretty awesome. It played 20/30 perfectly, 7 were missing audio, and 3 wmv files didn't play.
This is super strange. There must be a weird setting enabled somewhere.
Also tried turning off my live wallpaper, and turned off eye comfort mode.
Edit: I can chromecast to my TV from Netflix from this tablet no problem. The issue is when I watch it in the app.
Ivanbarker said:
Also tried turning off my live wallpaper, and turned off eye comfort mode.
Click to expand...
Click to collapse
Presumably all that was turned off anyway, after you did the factory reset? After you reset, was the first thing you did install Netflix and test it?
mroshaw said:
Presumably all that was turned off anyway, after you did the factory reset? After you reset, was the first thing you did install Netflix and test it?
Click to expand...
Click to collapse
You're awesome. You are correct! When I factory reset I automatically reinstalled my apps after. I did a factory reset again. But this time I set up as new, without any of my apps installed... It worked!
I tracked it down to a single app. Frustrating because the app is so dumb. It's an app that blacks out my screen corners to give the corners a round feel. I guess it was drawing over netflix and messing it up. So stupid of me. Should have thought of that sooner. I've had this app since my nexus 7 and it always worked fine.
Oh well, that's an easy fix. Thank you so much for your help!
Ivanbarker said:
Oh well, that's an easy fix. Thank you so much for your help!
Click to expand...
Click to collapse
Hahaha! Excellent - glad it's all up and running again!
Related
Hey everyone! I'm new to the forum and just received my g tablet today. I followed the instructions for installing cwmod and tnt lite 4.40 and everything went great. However, I've run into a few issues. When trying to download angry birds it hangs at 15%. I have tried multiple times to kill the download and restart it with the same results.
I'm also new to Android. Is there a way to set things up so my gmail is not accessible to anyone who picks up my tablet? I could also use a recommendation for a good video player that plays .avi files. Another problem I'm having is that whenever I try to play a music file in either the native music player or winamp, the app crashes. Everyone told me how much better android is than apple but so far im not that impressed. Can anyone make some recommendations so I can see the full potential of this tablet? Thanks in advance!
I just upgraded from 4.2 to 4.4.0 and don't have any of the issues you are referring to. I was previously getting a couple of force closes that I don't have anymore with 4.4 which makes me happy. I just confirmed movies play, but I don't have any songs loaded to test that. Hopefully someone here with greater knowledge will chime in quickly. You made a good choice going with Android - don't give up hope. It does take a little more effort to get it setup the way you want it, but the beauty is that you HAVE a lot of choices which iOS does not allow. You'll get there, and then you will love it.
BrokenPancreas said:
Hey everyone! I'm new to the forum and just received my g tablet today. I followed the instructions for installing cwmod and tnt lite 4.40 and everything went great. However, I've run into a few issues. When trying to download angry birds it hangs at 15%. I have tried multiple times to kill the download and restart it with the same results.
I'm also new to Android. Is there a way to set things up so my gmail is not accessible to anyone who picks up my tablet? I could also use a recommendation for a good video player that plays .avi files. Another problem I'm having is that whenever I try to play a music file in either the native music player or winamp, the app crashes. Everyone told me how much better android is than apple but so far im not that impressed. Can anyone make some recommendations so I can see the full potential of this tablet? Thanks in advance!
Click to expand...
Click to collapse
Have you tried clearing caches? Wiping data? Many times those two simple things (which are usually recommended procedure after flashing a new ROM0 will clear up all kinds of problems.
With the latest TNTL you should be able to activate the lock screen. You'll need to set up a shortcut through your launcher to a security settings screen that isn't shown by default. That will allow you to enter a password, pin or unlock pattern.
Update: Just realized camera isn't working either. As for the Angry Birds problem, I have downloaded and installed other apps with no problem but for some reason Angry Birds hangs at 15% - super frustrating! Also, is there a way to do a screen capture? Thanks in advance!
I had a similar problem
You really need to check the error code to verify. I was having a similar issue and I found an article to resolve my issue.
This worked for me but like I said you need to check if you are receiving an error when attempting to install.
I would only do what this little fixit instructs to fix
http://forum.xda-developers.com/showthread.php?t=935344
BrokenPancreas said:
Hey everyone! I'm new to the forum and just received my g tablet today. I followed the instructions for installing cwmod and tnt lite 4.40 and everything went great. However, I've run into a few issues. When trying to download angry birds it hangs at 15%. I have tried multiple times to kill the download and restart it with the same results.
I'm also new to Android. Is there a way to set things up so my gmail is not accessible to anyone who picks up my tablet? I could also use a recommendation for a good video player that plays .avi files. Another problem I'm having is that whenever I try to play a music file in either the native music player or winamp, the app crashes. Everyone told me how much better android is than apple but so far im not that impressed. Can anyone make some recommendations so I can see the full potential of this tablet? Thanks in advance!
Click to expand...
Click to collapse
The caveat with the android over apple is the versatility and personal control over how you get to use your device. That said, it requires a little bit of effort, research, and frustration to get it all to work perfectly if you choose to use the latest builds. If you want the least amount of problems use the most stable build (which is usually not the most latest build) Once you get use to it, using the latest build with bugs won't be so intimidating and frustrating...maybe still frustrating
BrokenPancreas said:
Update: Just realized camera isn't working either. As for the Angry Birds problem, I have downloaded and installed other apps with no problem but for some reason Angry Birds hangs at 15% - super frustrating! Also, is there a way to do a screen capture? Thanks in advance!
Click to expand...
Click to collapse
If the camera is not working, you definitely want to do a data wipe (this is a GTablet, correct? I ask because VEGA and Adam users have tried to use TNT Lite before, and their cameras would definitely break).
As for screen capture, I used ddms (in the Android SDK).
Has anyone had issue with the audio being out of sync with the video while on Youtube in the browser? I don't know if I had this issue from the start or not (only had my nook a few days) or if it's the result of a sideloaded app.
I did try to install the youtube app and it kept crashing constantly. I uninstalled that app and now I'm wondering if it messed something up.
What would be the best way to "fix" this assuming it isn't a normal thing.
Thanks,
Rick
Rick-S said:
Has anyone had issue with the audio being out of sync with the video while on Youtube in the browser? I don't know if I had this issue from the start or not (only had my nook a few days) or if it's the result of a sideloaded app.
I did try to install the youtube app and it kept crashing constantly. I uninstalled that app and now I'm wondering if it messed something up.
What would be the best way to "fix" this assuming it isn't a normal thing.
Thanks,
Rick
Click to expand...
Click to collapse
I had this problem and once I updated the Flash player things were fixed.
I have version 11.1.102.59
Get "Tubemate" off the market. Its much better than the youtube app and watching them imbedded.
Some reason on my device both embedded and the youtube app compress my videoo, even when i select 720p. With tubemate you get full HD quality.
Please for give the noob questions, but here goes.
I had this problem and once I updated the Flash player things were fixed.
I have version 11.1.102.59
Click to expand...
Click to collapse
I'm not rooted. Can the flash apk be gotten somewhere other than android market? I couldn't find it on amazon market but I'll keep looking elsewhere.
Get "Tubemate" off the market. Its much better than the youtube app and watching them imbedded.
Click to expand...
Click to collapse
I'll look into that, I'm pretty sure it's available on amazon market.
Thanks everyone for the responses. I did some experimenting since my original post.
I decided to do a factory restore since I wanted to be sure it was something I did that caused the behavior. After the restore, I noticed the NT went to the mobile youtube (I then remembered I had switched it into destop mode before) which played video flawlessly. Everything was in perfect sync. I then changed to desktop mode for the full youtube and again, w/o any other applications installed, the audio was at least 1/2 second out of sync with the video. This again was directly after the factory restore without any extra apps installed.
Rick
The mobile is less taxing on the system then the full site and upgrading flash would help as well. Mobile might be using a different flash version then the full site as well since its made to run on weaker hardware then the full site is. Im sure you could find the latest version of flash if you searched google for the flash.apk
i have some issues since the last sony update (andoid 4.4.4)
first, there is no 1080p option in youtube anymore. i found some threads, stating this is a general google problem. is that correct? and is there still no fix for this?
second, i am using the original sony cover. initially, closing the cover deactivated the screen. now, the screen stays active and i have to manually switch it off every time.
i already tried to restart the tablet. factory reset would be the very last option i'd want.
thank you
edit: just found another thread, i am not the only one with the cover problem. sorry, didn't search enough.
Only issue i have since update is when I'm surfing Web tablet will reboot for no reason not sure why have just rest using Sony soft ware on laptop so fingers crossed
Martin
There is a your tube xposed module that claims to enable high resolutions on the youtube app. Didn't work for me though. Maxed out at 720p. Tried complely removing and reinstalling youtube app, but it still won't go higher than 720p.
martinbowden said:
Only issue i have since update is when I'm surfing Web tablet will reboot for no reason not sure why have just rest using Sony soft ware on laptop so fingers crossed
Martin
Click to expand...
Click to collapse
It seems that after it shuts down and reboots the rich communication app wants my number for app??? Never had this sony app before
Hi I recently purchased a honor 8x running emmui 8.2 and android oreo in UK. I have tried playing Netflix videos but I keep getting:
error video will not play error 5.8 please try again.
I have tried older versions of Netflix app, reinstalling Netflix clearing cache and data etc..
But no matter keep getting error any ideas anyone? Or anybody else getting error?
Solved
Dg98 said:
Hi I recently purchased a honor 8x running emmui 8.2 and android oreo in UK. I have tried playing Netflix videos but I keep getting:
error video will not play error 5.8 please try again.
I have tried older versions of Netflix app, reinstalling Netflix clearing cache and data etc..
But no matter keep getting error any ideas anyone? Or anybody else getting error?
Click to expand...
Click to collapse
I was going to reset phone, them remembered I did change wallpaper to live one via theme app. I changed it to default and weirdly Netflix started working!!! Presume some how live papers effect Netflix performance on honor 8x
Thanks
I was going to reset phone, them remembered I did change wallpaper to live one via theme app. I changed it to default and weirdly Netflix started working!!! Presume some how live papers effect Netflix performance on honor 8x
Click to expand...
Click to collapse
You, Sir or Madam, are a godsend. This solution is so ridiculous, i would never have been able to guess it. And no-one on the whole wide internet seems to have discovered this either. This error has been driving me crazy! Thanks!
Also, i made an XDA account just to say this.
Fix playing Netflix video (There is a problem playing the video. Plse try again (5.8)
Go to setting, select wallpaper. Select its default (still wallpaper), not any animated or other still wallpaper. Select the default wallpaper for, Home and Lock screen. Then, click set as wallpaper. Restart or Power off. On your tab, walah...magic. Your Netflix video will run smoothly. It works like magic, as simple as that. Mine is Samsung Galaxy Tab S, Android of course. Try it. It solved my hectic & stressful life without Netflix for days.
Dg98 said:
Solved
I was going to reset phone, them remembered I did change wallpaper to live one via theme app. I changed it to default and weirdly Netflix started working!!! Presume some how live papers effect Netflix performance on honor 8x
Click to expand...
Click to collapse
This is so amazing and weird at the same time! I changed the wallpaper to to default on my Samsung C9 pro and Netflix 5.8 error went away! Strange things are possible. Thanks for helping out.
I had the notification for this update for a few weeks before I installed it, thinking that bugs will be flushed out by then, how wrong was I!
After installing it, the phone no longer feels as snappy, but the major problem is the camera. It takes so long to take and save a picture! I had seen that someone else having the same problem online saying it is due to saving to SD card. However, it was never a problem before this update! So what had changed? This is a problem with the stock camera app and open camera. I can keep hitting the shutter button and nothing happens. If I force close the app, the picture will not be saved, indicating that it is taking a very long time saving.
Also, everything else seems to be slower. I use F-Stop with MX Player for my videos and they open noticeably slower and drops frame. Chrome is also showing signs of slowness, with Amazon page taking longer to respond to slides after loading.
No, I did not factory reset my phone after updating as I see that as the nuclear option and want to avoid that. Is factory resetting the only way to get it working smoothly again?
mine is running without any problems, or bugs, lags... try to do factory reset
Mine is also working perfectly well, and the camera works like a charm, no delays at all.... perhaps it's because I do not have an SD card inserted, so no doubt of where to store the image....
dude make sure you do factory reset after OTA update... that's like the basic common sense since few year back.
madorax said:
dude make sure you do factory reset after OTA update... that's like the basic common sense since few year back.
Click to expand...
Click to collapse
Most OTA updates are designed to update your device while keeping your data intact and avoiding the need to reinstall and re-setup all your apps. A factory reset is normally done only if (a) the update specifically requires it, usually when there is a huge change in the ROM or (b) some problems occur after update because of the user's particular setup.
The PDTMIXM OTA works fine for me - as least I haven't found any problems or sluggishness so far. I haven't factory reset after the update. Like others, I don't have a micro SD card in my phone as I have two SIMs in it. Perhaps this is why I don't see the sluggishness encountered by some.
10.3.1 OTA just went online
damador said:
10.3.1 OTA just went online
Click to expand...
Click to collapse
Strange! The update 10.3.1 available notification started to appear on my phone two days ago, but when I go into settings it now says no update available and the original notification has disappeared. Have they withdrawn this update so quickly or is it just my phone?
alvinlwh said:
I had the notification for this update for a few weeks before I installed it, thinking that bugs will be flushed out by then, how wrong was I!
After installing it, the phone no longer feels as snappy, but the major problem is the camera. It takes so long to take and save a picture! I had seen that someone else having the same problem online saying it is due to saving to SD card. However, it was never a problem before this update! So what had changed? This is a problem with the stock camera app and open camera. I can keep hitting the shutter button and nothing happens. If I force close the app, the picture will not be saved, indicating that it is taking a very long time saving.
Also, everything else seems to be slower. I use F-Stop with MX Player for my videos and they open noticeably slower and drops frame. Chrome is also showing signs of slowness, with Amazon page taking longer to respond to slides after loading.
No, I did not factory reset my phone after updating as I see that as the nuclear option and want to avoid that. Is factory resetting the only way to get it working smoothly again?
Click to expand...
Click to collapse
I'm not sure if you're referring to my post I made about the video lag when media is saved on the SD card.. But i just got the 10.3.1 update today and the problem is now solved.