HI
I tried to connect my phone to my laptop to transfer files. Since Hisuite seems to be the only way to do it, I installed it. But the software doesn't recognize my phone when I plug it in. I did everything which they prompted me to do including enabling debugging mode, enabling hdb authorizations and choosing the 'transfer files' option. But none of them rectified the problem. Since there is no other way to access my phone through laptop, i cant transfer files.
Please help me. Is there anything else that I should be trying? And is there any way to disable Hisuite so that I can connect my phone directly to pc without using other softwares?
Thanks in advance
Try to delete Cache and Data from HiSuite App, that did the trick on my phone.
Btw. you can also tranfer your files directly over Windows Explorer. Your device should be shown as Huawei P20 lite if you select mass storage in the usb settings.
Hi,
I had the same infuriating problem. (Windows 7 64-bit Home Premium, ASUS G73JW, Huawei P20 Pro). HiSuite working perfectly for five months, then suddenly not working, and phone not recognised by PC. Tried all other solutions, HDB, ADB, USB debugging, etc. Went to HiSuite on PC, > Menu > Settings > "Having connection problems? Click here for more options." Did that. USB driver was then reinstalled. Device now recognised. HiSuite working again. Problem solved!
Frank
Sydney, Australia
Related
I have a stock Evo View running Honeycomb 3.2.1. Interestingly, neither of my computers, both mac and pc, will detect my tablet when I connect it by USB. This worked just a few weeks ago when I moved some files onto the device. The tablet charges through USB, but I do not get the notification option to use as USB storage. Within "settings > connect to pc" I've tried a number of configurations (default configuration type = disk drive, charge only) and I have also tried checking and unchecking "ask me about USB connection type whenever I connect my tablet to a PC." Nothing new happened.
Additionally, on the mac, I have the Android File Transfer app installed. When I open that i get a notification that says "No Android Device Found"
Coincidentally, I recently installed the Dropbox desktop beta for Mac which automatically detects pictures on a camera and uploads them to Dropbox. When I connected my device, Dropbox checked my device for pictures because it recognizes it as a camera. I instantly got a system error message saying that my device was not ejected properly. However, the mac never detected my device as a drive. Following that, I tried to connect to my PC and all it does is charge. My PC also does not detect my tablet as a drive. I'm thinking the new dropbox desktop client may have been the culprit for breaking my usb connection between my tablet and mac.
Has anyone else experience this problem? If not, is there a way to rebuild my usb connection between my tablet, mac, and pc?
well i would try uninstalling dropbox
Also in Settings/Applications/Development/Usb debugging should be checked.
Thanks. Appreciate the advice.
I did uninstall dropbox, on the View and on the Mac. That didn't help.
USB Debugging was checked. I can see my device in fastboot and adb. However, neither Mac nor PC will detect my tablet and allow me to mount as a hard drive.
I did a factory data reset and that worked. Both computers will recognize the View and I am receiving the notification "charge only, hard disk, htc sync, etc." again.
I wanted to break the usb connection again to confirm that it was in fact either dropbox's android beta, desktop beta, or a combination of the two. I am fairly certain that something broke the first time around because the desktop beta was able to scan my device for photos without my permission to mount the View as a hard disk. But now I'm having trouble proving this since I haven't been able to break the connection again.
Im so saaad! i think its all my fault.. i copied everything from my galaxy s2 storage over to my new xperia s.. and now it doesnt recognize the phone so i can transfer files..
what should i do ? please help!
btw the phone is just awesome! wauw!
I would also like to know how to properly mount the storage to a PC so that it is recognised as a Mass Storage Device rather than a MTP connection..?
Its so annoying not being able to see thumbnails of the pictures/videos you are trying to access..its also annoying that the PC has to spend time on downloading the files before playing rather than streaming straight from the storage.
Anyone have any ideas? plz..
Rather than starting a new thread I just used this one..thx in advance
When you connect the phone, on notification bar should say Internal storage connected. When you go to My Computer you should see Other section, where new device come up, called... Xperia S. Double click on it, so it goes to Internal storage. Again, double click and... you can see internal content. Hope it helps.
Same thing happened to me.... Today onwards time n again seeing a mtp driver failed issue when connecting to my win7 laptop. It wad working fine earlier. When I switch off n restart the device,it installs driver correctly and autoplay option comes up to open the xperia s device. However when I click on open folder, I dont see any folders in my xperia s phone. Hence no file transfer is possible. How can I get my phone working again?
I tried to do pc system restore... Since it was working yesterday...but that didnt solve the issue either. Any ideas?
Sent from my LT26i using XDA
Do you use different USB ports? Try to stick to only one. I still have XP and mine is always working, so this is definitely PC and windows issue.
I have a Win7 64bit Home Premium edition VAIO.
when I first got the phone, I could use it to connect to PC Companion. It would also show up as a storage device automatically, and using the same I had copied over music and pictures.
However, after 2 days of use, I noticed, my phone was no longer being identified as a device. Also, it gets a Code 10 - Device cannot be started error when I look into the driver details.
I tried to reinstall the MTP driver, but it never gets installed successfully. It always gives a driver failed to install error.code 10.
I can still connect my WD hard disk and other usb devices.
I saw somewhere in the Forum someone had described that I needed to uninstall and reinstall WMP to make this work. Didnt work
I downloaded the Windows DEK to ensure that all the drivers gets reinstalled, that didnt help either.
I also restored my laptop back to factory setting......still no luck with the fresh install.
So, here I am with a phone where I cant connect the device to move in OR out music/pictures etc.
The problems are:
1) MTP driver gives an error while installation. I tried to manually select the MTP USB driver and isntall it. That didnt work either.
2) When I connect SEUS, with the phone restarted by holding the volume button SEUS identifies the phone and shows me that there are no updates. Not sure if SEUS can be used for exploring the phone. Most probably NO.
3) PC companion tries to find the phone. It says it may take few minutes to identify the phone if it has lots of files. After that the operation fails suggesting that PC companion could not find the phone.
I restarted both the phone and my device several times......did not work.
I uninstalled the MTP and USB drivers and restarted and got them reinstalled........didn't work either.
Any idea on what needs to be done?
I have tried all the ports and a different USB cable as well.
I even tried changing settings of the usb port as described in the below link..
Nothing worked
Is it possible to get the Sony specific drivers from somewhere?
Hi has this problem been solved. I have two computers, the win 7 one installed fine but it refuses to work on the xp one.
any help?
intellix said:
I have a Win7 64bit Home Premium edition VAIO.
when I first got the phone, I could use it to connect to PC Companion. It would also show up as a storage device automatically, and using the same I had copied over music and pictures.
However, after 2 days of use, I noticed, my phone was no longer being identified as a device. Also, it gets a Code 10 - Device cannot be started error when I look into the driver details.
I tried to reinstall the MTP driver, but it never gets installed successfully. It always gives a driver failed to install error.code 10.
I can still connect my WD hard disk and other usb devices.
I saw somewhere in the Forum someone had described that I needed to uninstall and reinstall WMP to make this work. Didnt work
I downloaded the Windows DEK to ensure that all the drivers gets reinstalled, that didnt help either.
I also restored my laptop back to factory setting......still no luck with the fresh install.
So, here I am with a phone where I cant connect the device to move in OR out music/pictures etc.
The problems are:
1) MTP driver gives an error while installation. I tried to manually select the MTP USB driver and isntall it. That didnt work either.
2) When I connect SEUS, with the phone restarted by holding the volume button SEUS identifies the phone and shows me that there are no updates. Not sure if SEUS can be used for exploring the phone. Most probably NO.
3) PC companion tries to find the phone. It says it may take few minutes to identify the phone if it has lots of files. After that the operation fails suggesting that PC companion could not find the phone.
I restarted both the phone and my device several times......did not work.
I uninstalled the MTP and USB drivers and restarted and got them reinstalled........didn't work either.
Any idea on what needs to be done?
I have tried all the ports and a different USB cable as well.
I even tried changing settings of the usb port as described in the below link..
Nothing worked
Is it possible to get the Sony specific drivers from somewhere?
Click to expand...
Click to collapse
I've got the same problem, but you can still use MyPhoneExplorer from
.fjsoft.at
to access your phones data. please also read the forum, because it needs an app on your phone too.
fjsoft.at/forum/viewtopic.php?t=11454
Also I've called with the xperia help line about a driver pack, but there aren't any lose available, exept what is in SEUS or PC Companion, but they don't work for me.
Can also some tell me if SEUS also will provide the new firmware 6.0.A.3.67? because SEUS tells me that my phone is uptodate, but I still have 6.0.A.3.62.
Install the latest version of media player, that worked for me.
Try connecting phone in Debug mode. On first time MTP driver installation will fail too but after that disconnect phone, disable Debug mode in phone and connect. Now it should working.
If will not working then go to Device manager on your PC, find "Mobile devices", select something with MTP in name, right click and choose "Uninstall". Disconnect phone, connect again and now it should working.
Worked for me!
Hurray! I fixed it on my computer WinXP sp3. I did everything with MTP bla bla winmedia11 even dev kit MTP = No fix.
go to Settings-> apps-> handle apps-> all-> MtpApp <open it.
Clear data and cache. (restart phone if you want)
plug the phone in USB and wait.. the scanner/camera thing comes up.
Right click on This computer (my computer?) chose "Handle" -> device manager -> scanners and printers-> right click on the "phone" -> settings -> device driver-> update.
Chose let windows search for XXX and voila MTP device driver found and installing.
(I'm using Swedish interface so the names of step might be wrong )
I can confirm that delete data / cache on MTP App indeed solved the problem. Thanks
After i put Lineage OS on my device, my PC cannot detect the phone, in device manager device shows up either like 'Android' or 'Unknown device'. This problem only exists on my PC, while on other computers the phone is detected without any problem and i am able to transfer files. How can i fix this? I have tried installing HiSuite to get the drivers but didn't fix it.
It's easy
Please enable USB data transfer or MTP data transfer in options appear in notifications
Follow above and should work
Is there any way to access the internal storage through USB without using Huawei's HiSuite program?
I would expect standard mtp or ptp to work, but when I select those options, the only drive that shows up is the HiSuite install "cd".
Thanks in advance!
have you enabled USB debugging on your phone?
If not enable please enable it and try again
I've enabled debugging, but that doesn't change anything.
Surely I should be able to use MTP without needing to enable debugging?
ofcorse, its standart for every phone, but sometimes user dont instal drivers, so we see device, but not storage.
what pc version, mac you use?
on windows, copmuter, right click, device manager, connect phone with pc, there need to be yellow alert simbol, pres on it, instal drivers etc, ofcorse, if you instal hisuite, you shuldnt be problems to connect phone without instaling drivers, because hisuite install all needet things, but who knows, maybe for tohers not working things liek for me
Make sure the drivers are correctly installed for your phone.
In my case, an antivirus software update was causing the MTP driver to malfunction. The yellow caution icon was activated when I went to the 'Connect Phone with PC' tab in the Device Manager (Windows Explorer / This PC + right click / Manage). I opened the antivirus program and it asked me to restart the PC, which I did. After restarting the PC, I connected my phone and I was able to see it as a removable device (a.k.a. external device, a.k.a USB device) and transfer files through Windows Explorer as usual. So, basically, make sure all the Windows Updates and antivirus updates are 'updated'. Best of luck.
Hello, I'm facing this problem from many years in my phone, i can't plug in my mate 10 to any pc, it always says usb not recognized,
all drivers installed correcly with hisuite , my cable usb is new,
i changed today the USB charging port of the phone at Huawei care service, and i reset factory the phone , still same problem.
I'm still having the same stock rom on the device,
is the "usb not recognized" problem can be a software problem in the phone? thank you for your experience.
chahine21 said:
Hello, I'm facing this problem from many years in my phone, i can't plug in my mate 10 to any pc, it always says usb not recognized
Click to expand...
Click to collapse
I'll try to help you but I'm not an expert, and yet I've had EVERY problem you seem to be speaking about.
a. I have had broken USB ports
b. I have had broken USB cables
c. I have had the USB drivers not install on Windows
etc.
Given I've had some of the same problems, I feel for you, so my first advice is to simply give up on USB for everything that you can.
Specifically, if you can turn on USB debugging and Wireless debugging in the Developer options, you can operate the phone over Wi-Fi using the Windows monitor, keyboard and mouse as shown in my screenshots below.
You don't need anything installed on Android to use these FOSS solutions on Windows to operate the entire phone over Wi-Fi as of Android 12 (which eliminated the need for an initial USB connection to establish the Wi-Fi connection).
In summary, I have had similar problems with USB where I've given up on USB and switched to operating Android over Wi-Fi and even mounting the entire Android file system as a Windows drive letter over Wi-Fi using free software.
a. adb
b. scrcpy
c. vysor
d. webdav
Use Windows Event Viewer to check for error messages on the PC.
If the problem is the PC it will likely show up there and give you more troubleshooting clues.
Thread closed at OP's request.