XT1528 (Moto E2 LTE Surnia) MotoCare (MotoCareint) resources draining - E 2015 Q&A, Help & Troubleshooting

A couple of month ago I discovered problem with Motorola ID - i can`t login with my or any other email address ( Motorola Services error 340). I was thinking that this problem related to Google Services so I did reset .It didn't help. So I just leaved it alone . But now I discovered that Android System is consuming battery and RAM(with Battery Doctor I find out that this process was MotoCareInt) .I tried to disable Motocareint in app usage access and Motorola Privacy .But this also were useless . The only way was to stop process of MotoCare and MotoCareint. But this is temporary measure, because after reboot ,they become active again.
I think the problem is because Motorola/Verizon shut down their service on server side and this app became store all information locally .
So I wondering, has anybody spotted this problem on this particular device?
I'm sorry for my English.

Problem is still available. Can somebody try to re-login to Motorola ID on xt1528?

Can somebody try to re-login to Motorola ID on xt1528?

Related

[Q] Capacity for NFC services full

Ever since the lollipop update, my phone has been getting this Capacity for NFC services full: Not enough capacity to enable to service. Try disabling one or more services. I do not have NFC on, and when i do turn it on the same thing happens. It gives the option to cancel or change service. When i click on change service it goes to setting and says, Unfortunately, Settings has stopped. How do i stop this error?
Same issue here
Hi there.
Unfortunately I don't have a solution but just wanted to let you know that I have exactly the same problem. My Sony Xperia Z2 updated to Lollipop last friday and since then I get this annoying "capaciteit voor NFC-services is vol" message (it's in Dutch ) When I click on 'change settings' a new window is opened where it is not possible to change any setting. Switched NFC on and off but doesn't seem to do anything. The message keeps popping up irregularly...
Very annoying issue. Hope someone finds a solution.
Exaclty the same issue here
Vanaglory said:
Ever since the lollipop update, my phone has been getting this Capacity for NFC services full: Not enough capacity to enable to service. Try disabling one or more services. I do not have NFC on, and when i do turn it on the same thing happens. It gives the option to cancel or change service. When i click on change service it goes to setting and says, Unfortunately, Settings has stopped. How do i stop this error?
Click to expand...
Click to collapse
Unfortunately I am also haveing the same issue. It's very annoying.
Vanaglory said:
Ever since the lollipop update, my phone has been getting this Capacity for NFC services full: Not enough capacity to enable to service. Try disabling one or more services. I do not have NFC on, and when i do turn it on the same thing happens. It gives the option to cancel or change service. When i click on change service it goes to setting and says, Unfortunately, Settings has stopped. How do i stop this error?
Click to expand...
Click to collapse
Try Factory Reset
There must be a better way than just a factory reset, and not sure if that would actually solve the issue.
Just chiming in that I updated to Lollipop on my Z3 last night and am encountering the same issue.
dreamoo said:
There must be a better way than just a factory reset, and not sure if that would actually solve the issue.
Just chiming in that I updated to Lollipop on my Z3 last night and am encountering the same issue.
Click to expand...
Click to collapse
Just got this problem myself this morning on my Z2 running Lollipop. Did you manage to find a fix?
I can't seem to find anything other than this post concerning this issue.
Thanks.
Same Problem
I did a factory restore and I am still getting the same issue.
Same here
I'm experiencing the same thing. Upgraded to Lollipop last month, but this only started a couple days ago. Not after installing a new app. Got low on disk space, which triggered a back up alert. Cleaned out my pics, but then started getting this error.
Xperzia Z3 Compact
Model D5803
Bell Mobility Canada
Android 5.0.2
Kernel version
3.4.0-perf-g72984dd
[email protected] #1
Fri Feb 27 18:06:32 2015
Build Number 23.1.A.0.726
Vanaglory said:
Ever since the lollipop update, my phone has been getting this Capacity for NFC services full: Not enough capacity to enable to service. Try disabling one or more services. I do not have NFC on, and when i do turn it on the same thing happens. It gives the option to cancel or change service. When i click on change service it goes to setting and says, Unfortunately, Settings has stopped. How do i stop this error?
Click to expand...
Click to collapse
I think I figured it out. Suggested a bunch of apps that had bee recently updated on reddit, and the common denominator was the Scotiabank app, updated a few days ago.
Uninstalled, no NFC errors. I have written the dev, and hope for a response soon. That seems to be the cause, so check it out and post if it works for you.
Solution: Clear Google Play Services and NFC Service Data in Safe Mode
Don't know if this is a solution but it worked for me.
1) Boot into Safe Mode.
2) With NFC off, clear all data from NFC Service and Google Play service via Settings>Apps>All.
2.a) Clear data from any Mobile Payment/Banking App and any NFC enabled app.
2.b) Under the running apps, select via the top right dots to view cached apps.
2.c) Delete (Stop) them all. It can be tedious as some won't stop before others but persist and it can be done.
3) Restart phone and error is gone.
thanx, worked for me as well. remainings of android pay caused the problem on my mobile.
Hi Guy !
Same problem here.
Unfortunately no Scotia Bank, noting...
And when i get this message, it says that is current capacity used is.... 0%!!!
I begin to hate this phone :s
Thanks if you have any tip.
Laurent
I've got a Z3 compact that I recently downgraded from LP to KK (no root). Upon booting into KK for the first time, a toast notification appeared stating that the NFC firmware was being updated. After that, the google play services updated and then this stupid "Capacity for NFC Services Full" message kept popping up. It only seems to pop up randomly and only goes away when I disable NFC, but I can't seem to get rid of it using any of the methods mentioned in this thread. Has anyone else ran into this? I've completely wiped my phone twice and continue to have the same issue.
All google searches result in useless forum threads about the Scotia Bank app causing this issue. I don't have that app, so it's gotta be something else.
PuffDaddy_d said:
I've got a Z3 compact that I recently downgraded from LP to KK (no root). Upon booting into KK for the first time, a toast notification appeared stating that the NFC firmware was being updated. After that, the google play services updated and then this stupid "Capacity for NFC Services Full" message kept popping up. It only seems to pop up randomly and only goes away when I disable NFC, but I can't seem to get rid of it using any of the methods mentioned in this thread. Has anyone else ran into this? I've completely wiped my phone twice and continue to have the same issue.
All google searches result in useless forum threads about the Scotia Bank app causing this issue. I don't have that app, so it's gotta be something else.
Click to expand...
Click to collapse
It's caused by latest versions of google play services app. Older versions doesn't have this bug. Uninstall google play services update and "Capacity for NFC Services Full" message is gone forever. But I know It isn't a solution Only google can fix it...
Makiavell said:
It's caused by latest versions of google play services app. Older versions doesn't have this bug. Uninstall google play services update and "Capacity for NFC Services Full" message is gone forever. But I know It isn't a solution Only google can fix it...
Click to expand...
Click to collapse
Yeah, I figured Google Play Services was the issue, but if I uninstall and roll back to the original version the phone ships with, it isn't compatible with Google apps (music, youtube, etc). I was just hoping there was a better fix. For now, I've simply disabled NFC and turn it on before I use Android Pay. The extra clicks aren't really a big deal since I don't have a fingerprint scanner and need to touch the screen to unlock anyway. Plus, I don't use AP often enough to bother me. Thanks for the confirmation though!
Edit - after further thought, if Google Play Services is the cause, then why aren't more people affected by this and why wasn't my device affected all along. I only recently rolled back to KK and this issue started. The Google Play Services version is still the same, right?
As an Android developer who is working on NFC payment in a mobile wallet, I can tell that our team identified the source of the problem to reside in Sony's Android modifications. No other platform produces these errors. I can't yet link the forum thread, but google for "sony xperia off host apdu service capacity full", the result from talk.sonymobile.com will show further details.
So you can probably stop looking for the cause in Google products, or 3rd party wallet/banking apps. They (we) also suffer from this issue.
Sony isn't responding in the referenced thread, so this may not be fixed soon.
Sorry to tell bad news.
my phone has this issue today, it began right AFTER i did a factory reset... just wanted to clear it off and start again... now this??
davidkeithhaines said:
Don't know if this is a solution but it worked for me.
1) Boot into Safe Mode.
2) With NFC off, clear all data from NFC Service and Google Play service via Settings>Apps>All.
2.a) Clear data from any Mobile Payment/Banking App and any NFC enabled app.
2.b) Under the running apps, select via the top right dots to view cached apps.
2.c) Delete (Stop) them all. It can be tedious as some won't stop before others but persist and it can be done.
3) Restart phone and error is gone.
Click to expand...
Click to collapse
The scary thing is this post was made 30-JAN-2016 and it's still being experienced.
Bought a Chinese Refurb Xperia Z3 Compact.
Android 4.4.4
Build 23.0.A.2.98
I'd only installed FTP Server Pro (to test 802.11ac bandwidth) by The Olive tree on an otherwise stock Z3C and after enabling NFC, the "NFC full" error message started popping up.
I followed the instructions above and managed to clear the cache/data on everything except one Twitter service which I couldn't stop.
After a reboot from safe mode, the phone is not showing the NFC error message.
I have enabled NFC and used it with a couple of NFC Bluetooth speakers and NFC tags around the house and it's working without errors.
Fingers cross, I won't see this message again.
Thnx
My Z3 Compact was running Android 5.0.2 since 2.5 years and I never encountered this pop-up. I never used NFC.
I changed to another mobile operator, and as soon as I replaced the SIM in my phone, I started getting this pop-up, saying that the space is 174% used.
I suspect the SIM being pre-configured for Orange Cash, although the application is not installed on my phone.
I tried the various workarounds mentioned in this thread and on Sony's forum, but none worked.
This phone is rooted, and I often get this pop-up when some "sudo" tasks are launched (kill process, freeze application, ...).
I have run out of ideas...
For those who still strugle with this shi* and clearing cache is not working:
1. Download and install any payment app, doesn't matter, won't use. I have Tap & go
2. Enable NFC
3. Go to Touch & pay in device section
4. Change from google play to installed app.
You can now disable NFC, no popup should occure

S2 GT-i9100 Google Play Services randomly causes *unimaginable* battery drain

Hello Everyone
Start off by saying I have little to no Android knowledge (rooting, custom ROMs, modding or programs for such things), however I have basic knowledge of linux and the command line.
My S2 GT-i9100 rapidly heats up and its battery is *unimaginably* and randomly depleted by Google Play Services and quickly renders it useless as a device. I want to fix it and not turn it into a brick.
I got the phone from a family member from Europe (I live in Australia), who had used it for about 6 months. When I got it, it was already unlocked and rooted by some phone place over there. I didn't have any problems.
Recently however Google Play Services (size 127 MB) has randomly started doing *something*, this despite no mobile broadband and almost no internet usage from wifi either to invoke it. Considering it is on ICS (no idea how to upgrade, or whether i should upgrade, or what to upgrade to) it has to be either a bug or a virus considering all those Android exploits in the news recently.
To fix it whenever it occurs, I clear the RAM twice then go into the list of Applications and Force Stop Google Play Services (more than once if the button isn't greyed out).
I tried to disable the components of Google Play Services(listed below) but the problem continued AND it erased the names of my contacts meaning I was left with a bunch of numbers with no name.
Google Bookmarks Sync
Google Play services
Google Services Framework
Google Account Manager
Network Location
Google Contacts Sync
Some details:
Wi-Fi use only (and nonexistent nowadays), no mobile broadband
GT-i9100 running Android 4.0.3 (ICS)
ROM, unknown if original / custom, has a T-Mobile animation screen on bootup and shutdown
It also has a yellow triangle at the bottom when I turn it on (don't care about cosmetics)
Rooted with CWW (no idea about how that works or what it means) and SuperSU (i do know how root user works in linux)
Root Browser + Terminal Emulator installed (my doing)
Google Authenticator + Microsoft Account Authenticator (i don't wanna screw up anything with these, got codes for google authenticator, need to research microsoft)
Call history and text messages (I would like to keep these and would like to know how to backup the phone first of all)
So I'm looking to figure out what would be the best course of action to fix this without screwing up anything. I know the standard solution would be a factory reset but I don't have any backups (also don't know how to), don't want to brick the phone and don't know what it would actually do, and even if it worked, how to root the phone again.
Any help would be greatly appreciated.
Hi,
i had the same massive battery draining. Problem was Google Fit App. After uninstalling the app the battery draining is gone. I think this app prevented the google services to fall in "doze" mode. Perhaps you have a similar app!?

S2 GT-i9100 Google Play Services randomly causes *unimaginable* battery drain

Disclaimer: I have already posted this in the S2 specific forum, unfortunately a lack of response is why I am also posting this here.
Hello Everyone
Start off by saying I have little to no Android knowledge (rooting, custom ROMs, modding or programs for such things), however I have basic knowledge of linux and the command line.
My S2 GT-i9100 rapidly heats up and its battery is *unimaginably* and randomly depleted by Google Play Services and quickly renders it useless as a device. I want to fix it and not turn it into a brick.
I got the phone from a family member from Europe (I live in Australia), who had used it for about 6 months. When I got it, it was already unlocked and rooted by some phone place over there. I didn't have any problems.
Recently however Google Play Services (size 127 MB) (version 9.2.56) has randomly started doing *something*, this despite no mobile broadband and almost no internet usage from wifi either to invoke it. Considering it is on ICS (no idea how to upgrade, or whether i should upgrade, or what to upgrade to) it has to be either a bug or a virus considering all those Android exploits in the news recently.
To fix it whenever it occurs, I clear the RAM twice then go into the list of Applications and Force Stop Google Play Services (more than once if the button isn't greyed out).
I tried to disable the components of Google Play Services(listed below) but the problem continued AND it erased the names of my contacts meaning I was left with a bunch of numbers with no name.
Google Bookmarks Sync
Google Play services
Google Services Framework
Google Account Manager
Network Location
Google Contacts Sync
Some details:
Wi-Fi use only (and nonexistent nowadays), no mobile broadband
GT-i9100 running Android 4.0.3 (ICS)
ROM, unknown if original / custom, has a T-Mobile animation screen on bootup and shutdown
It also has a yellow triangle at the bottom when I turn it on (don't care about cosmetics)
Rooted with CWW (no idea about how that works or what it means) and SuperSU (i do know how root user works in linux)
Root Browser + Terminal Emulator installed (my doing)
Google Authenticator + Microsoft Account Authenticator (i don't wanna screw up anything with these, got codes for google authenticator, need to research microsoft)
Call history and text messages (I would like to keep these and would like to know how to backup the phone first of all)
So I'm looking to figure out what would be the best course of action to fix this without screwing up anything. I know the standard solution would be a factory reset but I don't have any backups (also don't know how to), don't want to brick the phone and don't know what it would actually do, and even if it worked, how to root the phone again.
Any help would be greatly appreciated.

Multi user issue / apps stuck at 100% download.

Hello internet.
I'm now turning to XDA to look for someone with similar problems. Here we go.
Yesterday my girlfriend came to me in distress, saying that the tablet issnt working and she can't play The Sims ( which was her biggest concern ). So it turns out that switching user and then 3 seconds in the table freezes and reboots.
Tried everything in my not so very good knowledge in Android troubleshooting, clearing cache etc. Ended up with deleting her user. And ofc the game didn't connect properly to Play Games so her progress is lost :fingers-crossed:
I'm hoping this won't happen again, if so, I might as well return it - it has consumed so much time already trying to configure it.
Now after the reset, I can't install apps from the market. They stay stuck at 100% download but won't install.
After some moderate googling, force stop and clear cache of Play Store makes the app (1 app at the time) install/Uninstall.
!Highly! annoying.
So, anyone out there with same luck as me?
Yes. I have exactly the same problem with my CMR-W09 device. I tried to create a other normal user and restricted user and with both account I had the same problem on main user account: stuck at 100%.
I really hope Huawei should fix this problem!

Help - Huawei data management services is eating my battery

Hello,
So the day s10+ comes out is the day this freaky huawei software started to act funny!
Somehow I went down from 8+ SOT to less than 4, on the second charge I checked the battery usage and WOW! An app called huawei data management services is just running in the background and eating as much as a heavy game like future fight from my battery
What is this?? Anyone faced this issue? Is there a fix or huawei is just not happy with how much they frustrate us with the sh!ty EMUI and Decided to give us another present to make our choice much worse?
It's part of the android system process, what you could try is clearing the cache regularly I have done this before and I see a huge difference.
You can also try disabling the powergenie application There's a thread in here on how to do it.
If I don't clean up my cache I get 11 minutes before dropping to 99%
If I clean the cache I can get up to 43 minutes before dropping to 99%
Android system processes
Clearing cache didn't help
The problem still there. Anyone can help?
Yeah something isn't right now, put my phone down at 96% on the table, picked up 4 hours later it's at 85%
Android system & Kernel the two biggest issues over 6% Everything else had less than 1% to 0% used.
vodovodo said:
Clearing cache didn't help
The problem still there. Anyone can help?
Click to expand...
Click to collapse
Someone who reported the same problem on his P20 Pro said restoring his phone to factory settings fixed it.
But if it's caused by corrupted system data you would need to set up your phone as new rather than restore from a backup (including a Google Cloud Backup) because the backup could restore the system data that is causing your problem.
I think Huawei Data Management Services is similar to Google Play Services and that apps (including downloaded third party apps) use the process to sync data so a misbehaving app could cause the issue without showing up in the battery monitor as causing drain.
You could also try turning off Huawei Share to verify that it isn't causing your problem.
What is annoying is battery/app launch 3 dots.... launch record's
I see apps being launched by other applications that I haven't even used in the last few hours, even when I have set secondary launch off for those apps.
Apps are also being launched when launch on Start up is deactivated.
Mate 20 pro battery drain
Help! My Mate 20 Pro is a battery draining monster. Huawei Data Management is taking over 30% of my consumption. I've tried factory data reset twice, but no improvement. Please help!
Clearing cache is not going to fix anything. Hasn't since probably Gingerbread.
In fact it just chews more resources to rebuild that cache.
I got this issue two update ago. Now on .243. I did a factory reset and set up my phone from scratch. No restores from Google drive or Huawei phone clone. The issue is gone since. Battery as good as ever.
Hello,
I have the same issue. Any way to solve it without restore ?
Thanks
Use Assistant for Android to kill the process at startup
Hi,
You can install Assistant for Android
to kill the process at startup. Open the app, select startup manager, go to system processes and select Huawei data manager. Restart and voila.
---------- Post added at 05:08 PM ---------- Previous post was at 04:57 PM ----------
vodovodo said:
Hello,
So the day s10+ comes out is the day this freaky huawei software started to act funny!
Somehow I went down from 8+ SOT to less than 4, on the second charge I checked the battery usage and WOW! An app called huawei data management services is just running in the background and eating as much as a heavy game like future fight from my battery
What is this?? Anyone faced this issue? Is there a fix or huawei is just not happy with how much they frustrate us with the sh!ty EMUI and Decided to give us another present to make our choice much worse?
Click to expand...
Click to collapse
Install Assistant for Android app to kill the process at the startup. Go to tools, startup manager, system processes, check huawei data management. Restart and voila.
Had the same issue after 9.1 update. Before no drain was presented. Now huawei data management services have got 30% of total battery cinsumptiin.
What i have done so far just trying to fix the issue :
1. Re install update via erecovery, 2 times
2. Hard reset. Once with restoring from huawei backup, next time almsot from the scratch
3. Deleted all photos/videos from the device (more than 15k files)
4. Uninstall huawei backup
5. Clear cash in recovery mode
No results at all!! This fu***g huawei data management services come again and again! I have to charge the Phone by 14- 15 am, when it droppes down to 25-30% of battery with 1.5 - 2 SOT only...
This just drives me crazy! No idea what to do next!
Ps
Was watching note 10 presentation by Samsung tonight... Seems to be good, note plus has 4300 mah battery... Start to think...
Same thing here.
Huawei data management services is consuming my battery
Sergey1974 said:
Had the same issue after 9.1 update. Before no drain was presented. Now huawei data management services have got 30% of total battery cinsumptiin.
What i have done so far just trying to fix the issue :
1. Re install update via erecovery, 2 times
2. Hard reset. Once with restoring from huawei backup, next time almsot from the scratch
3. Deleted all photos/videos from the device (more than 15k files)
4. Uninstall huawei backup
5. Clear cash in recovery mode
No results at all!! This fu***g huawei data management services come again and again! I have to charge the Phone by 14- 15 am, when it droppes down to 25-30% of battery with 1.5 - 2 SOT only...
This just drives me crazy! No idea what to do next!
Ps
Was watching note 10 presentation by Samsung tonight... Seems to be good, note plus has 4300 mah battery... Start to think...
Click to expand...
Click to collapse
Hi! Did you find any solution?
LV-RIX-1 said:
Hi! Did you find any solution?
Click to expand...
Click to collapse
Hi, seems i did found this little bastard. Not sute it makes me happy, but ready to share :
So far in my case huawei data management services starts eating battery just after i switch on calendar sync with my work office 365 account. And it not depends on which calendar apps i am using on device. I tried it with huawei built in calendar app, with Google calendar and with Business calendar pro. As soon as i turn on sync with work calendar account heawei data services starts eating the batt. Once calendar sync being turned off huawei data services stops..
Other interesting thing is it just about calendar sync, email sync with same account not triggering batt drain. So i suppose that huawei broke sometging in 9.1 in cal sync mechanizm, sync before it works without problem. Will try to send notice to them
Hope it helps. Try to stop cal sync if you have one.
Regards
Sergey
I had the same problem - and for me that cal sync fix (@sergey1974x) solved it. Thank you so much!
sergey1974x said:
Hi, seems i did found this little bastard. Not sute it makes me happy, but ready to share :
So far in my case huawei data management services starts eating battery just after i switch on calendar sync with my work office 365 account. And it not depends on which calendar apps i am using on device. I tried it with huawei built in calendar app, with Google calendar and with Business calendar pro. As soon as i turn on sync with work calendar account heawei data services starts eating the batt. Once calendar sync being turned off huawei data services stops..
Other interesting thing is it just about calendar sync, email sync with same account not triggering batt drain. So i suppose that huawei broke sometging in 9.1 in cal sync mechanizm, sync before it works without problem. Will try to send notice to them
Hope it helps. Try to stop cal sync if you have one.
Regards
Sergey
Click to expand...
Click to collapse
Thanks, Sergey! Do you mean automatic synchronization option? I see that one under Users & Accounts / Google / Calendar. It seems helpful, but then a Google calendar does not function. I suspect maybe a stock app is glitchy. Have you tried to remove an access to calendar for the stock app and keep it only for a Google app?
Hi all,
I had the same issue as described by others here under 9.1.0.310. Did factory reset and clean setup but the issue was back after a couple of hours.
As I also have a spare Pixel 3xl I finally decided to remove one of the 2 SIM cards from the Mate to put it in the Pixel. I subsequently noticed that the power consumption of the mate was back to normal. Can't even see Huawei data management any more in the battery stats whereas before it was in 1st position with over 25%.
I did some more testing and it turns out that for me it was the "Dual 4G/LTE SIM card" and "swap LTE connection during calls" sliders in the SIM management menu (free translation of the menu names as I run French UI).
I'm now back to normal consumption with 2 SIM cards in the device but above sliders set to off and data on SIM 1 only.
LV-RIX-1 said:
Thanks, Sergey! Do you mean automatic synchronization option? I see that one under Users & Accounts / Google / Calendar. It seems helpful, but then a Google calendar does not function. I suspect maybe a stock app is glitchy. Have you tried to remove an access to calendar for the stock app and keep it only for a Google app?
Click to expand...
Click to collapse
Hi, thats defenitely not an app issue. I tried several apps like native Huawei calendar, Google and business pro calendar. As soon as i am turning on sync with my work exchange or office 365 account - Huawei data management services starts eating the bat. Once sync turned off - Huawei data management stops. And its only about exchange accout, once Gmail account cal is syncing no problem at all.
I rolled back to 9.0 - issue dissaoered, all was good for 2 days.. . But then Phone self - installed 9.1 overnight. Same **** today so its really 9.1 issue. Hope they will fix next versions...

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