Related
Hi,
I have a moto e 2nd gen 3g(otus) running CM14.1 Nightly. I put a jio sim in my phone. I tried connecting to it. It did not connect. I had done this because my friend found some trick(I knew it won't work but did it for his satisfaction). It did not connect as expected, but now when I put my primary sim in the sim slot, it also doesn't connect. When I go to settings cellular network and network operators it scans and displays an error - "error while searching for operator". When I choose auto connect it says registered but again I cannot access to it. The sim works fine in the 2nd sim slot. It recognises that a sim is present but doesn't catch signals. 2nd one when there is no sim. Rest all sim is in slot 1. Does this mean my sim 1 slot is spoilt??
From the attached screenshot, good news is that I am afraid, sim card is not being registered or recognized - this is a dual sim variant (mine is XT1521 dual sims and SIL has XT1527 with 1 slot only), correct ? Put that into another smartphone, does it read & register as normal ? Is this an OEM micro sim card or did you use a cutter to trim this, as I had issues with those myself in the early days and only stick to / use micro-sized sim card. Do not use nano Sim with the adapter as it will JAM & damage the sim slots when you attempt to pull it out (and, not worth repairing unless DIY) and standard/regular full-sized sim card cut down also known to cause problems in being recognized if not aligned & seated correctly.
Letitride said:
From the attached screenshot, good news is that I am afraid, sim card is not being registered or recognized - this is a dual sim variant (mine is XT1521 dual sims and SIL has XT1527 with 1 slot only), correct ? Put that into another smartphone, does it read & register as normal ? Is this an OEM micro sim card or did you use a cutter to trim this, as I had issues with those myself in the early days and only stick to / use micro-sized sim card. Do not use nano Sim with the adapter as it will JAM & damage the sim slots when you attempt to pull it out (and, not worth repairing unless DIY) and standard/regular full-sized sim card cut down also known to cause problems in being recognized if not aligned & seated correctly.
Click to expand...
Click to collapse
This is XT1506 Indian edition. The sim works fine in the 2nd sim slot.
Does that "sim" card work in a different smartphone ? If it does, the Sim card itself is fine and okay - otherwise, need a new Sim card. Put another activated micro-Sim card (new/different) known to work in other devices - into slot 1 and reboot, see what happen then. If it still does NOT recognize or read the Sim card, then the hardware/slot itself has likely failed, somehow damaged while Sim cards were being inserted and/or taken out - those contacts are very delicate.
Use slot 2 instead unless you are using both slots for dual sim function - the OEM sim slot replacement parts can be found on eBay, not expensive but someone good with a solder iron & skilled in these repairs will need to do it. Depending on labor charges & parts - might NOT be worth the effort.
Last but not least, did you check the APN settings for your Sim card/provider - make sure those are correct. Good luck !
Letitride said:
Does that "sim" card work in a different smartphone ? If it does, the Sim card itself is fine and okay - otherwise, need a new Sim card. Put another activated micro-Sim card (new/different) known to work in other devices - into slot 1 and reboot, see what happen then. If it still does NOT recognize or read the Sim card, then the hardware/slot itself has likely failed, somehow damaged while Sim cards were being inserted and/or taken out - those contacts are very delicate.
Use slot 2 instead unless you are using both slots for dual sim function - the OEM sim slot replacement parts can be found on eBay, not expensive but someone good with a solder iron & skilled in these repairs will need to do it. Depending on labor charges & parts - might NOT be worth the effort.
Last but not least, did you check the APN settings for your Sim card/provider - make sure those are correct. Good luck !
Click to expand...
Click to collapse
The sim works fine in slot 2. So do I need to check it with another sim? And this happened after a 4g sim in this 3g phone(explained why I did it above). Before that the slot was working fine. When the sim was inserted, it was recognised but didn't catch signal as expected ( I tried to connect it to it's network via settings and after that it wasn't recognised). So i left the phone and went out. Then when i came back i saw that it wasn't recognised. So i put back my main sim and still things didn't change. So maybe the insertion/removal may not be d reason.
Anyways thanks for providing help!
Anybody having any clue how I can fix this?
@Letitride Today I put a sim in slot 1 and dialled 112(emergency number, for testing) and it registered on some network and I was able to call(though I immediately cut it). I removed both my sims and tried calling 112 again, but it didn't dial as expected. So could this problem be related to something being wrong with my radio?
Thanks in advance!
Dev_Mashru said:
@Letitride Today I put a sim in slot 1 and dialled 112(emergency number, for testing) and it registered on some network and I was able to call ... removed both my sims and tried calling 112 again, but it didn't dial as expected. So could this problem be related to something being wrong with my radio? ...
Click to expand...
Click to collapse
If you don't mind answering, maybe someone else reading can help - who is the "home" carrier for this sim card, whether it's in slot 1 or slot 2 ... dialing 112 suggesting that you aren't in the U.S. but rather Asia - India ?? I have no trouble using T-Mobile USA micro-sim (home carrier in the US) or CMCC (Hong Kong, my global/traveling carrier for voice/sms ... roam on T-Mo USA, but will do AT&T roaming in the US on a different smartphone)
It sounds like your Sim is recognized & registering on a mobile network BUT whether your call can be successfully made & connected - isn't clear as you hanged up or dropped the call, correct ?? Can you do VoIP calling with the Moto E, like Facebook audio, Skype or Hangouts audio calling or similar - as not all countries are supported by these Apps ??
Do you know (call & ask the carrier's 611/customer care) what bands or frequencies are supported and used for your Sim ?
Install one or both free App from Google Play Store - SignalCheck and Signal Spy to see whether it's connected to HSPA and the CIS info (carrier info) ?
Is the sim card slot damaged somehow ? Did you used any sim card adapter as the owner's manual warned against it as the sim slot/holder with the pins are easily damaged & would need to be replaced, can't be repaired.
My gut feeling, your "radio" receiver is just fine, it doesn't fail or break on its own - the sim slot(s) might've been damaged or broken, especially if you or someone used a cutter to trim a regular, full-size sim card down to micro-sim ?
Letitride said:
If you don't mind answering, maybe someone else reading can help - who is the "home" carrier for this sim card, whether it's in slot 1 or slot 2 ... dialing 112 suggesting that you aren't in the U.S. but rather Asia - India ?? I have no trouble using T-Mobile USA micro-sim (home carrier in the US) or CMCC (Hong Kong, my global/traveling carrier for voice/sms ... roam on T-Mo USA, but will do AT&T roaming in the US on a different smartphone)
It sounds like your Sim is recognized & registering on a mobile network BUT whether your call can be successfully made & connected - isn't clear as you hanged up or dropped the call, correct ?? Can you do VoIP calling with the Moto E, like Facebook audio, Skype or Hangouts audio calling or similar - as not all countries are supported by these Apps ??
Do you know (call & ask the carrier's 611/customer care) what bands or frequencies are supported and used for your Sim ?
Install one or both free App from Google Play Store - SignalCheck and Signal Spy to see whether it's connected to HSPA and the CIS info (carrier info) ?
Is the sim card slot damaged somehow ? Did you used any sim card adapter as the owner's manual warned against it as the sim slot/holder with the pins are easily damaged & would need to be replaced, can't be repaired.
My gut feeling, your "radio" receiver is just fine, it doesn't fail or break on its own - the sim slot(s) might've been damaged or broken, especially if you or someone used a cutter to trim a regular, full-size sim card down to micro-sim ?
Click to expand...
Click to collapse
Thanks for replying.
My home carrier is Airtel.
It doesn't work in sim slot 1. It works on another device and sim slot 2 so there's nothing wrong with SIM card.
Yes, I am based in India.
If I manually try to select a network in slot 1 it gives a error stating no network found. If I select, choose automatically, it says it is registered on network, but I cannot make calls nor send/ receive SMS/MMS.
Yes, I can make VoIP calls via hangouts, WhatsApp etc.
I installed both SignalCheck and signal spy and found something weird. SignalCheck says that the sim is connected to CDMA. Signal Spy says unknown network. I'm not sure why it is connecting to CDMA since the sim is GSM. So maybe I feel it is due to this that I'm facing the problem.
I don't think the sim slot is damaged and I used a micro SIM (I didn't cut it or trim it or use an adaptor).
Thanks once again and I hope this helps!
Dev_Mashru said:
... Airtel. It doesn't work in sim slot 1. It works on another device and sim slot 2 so there's nothing wrong with SIM card. I am based in India.
If I manually try to select a network in slot 1 it gives a error stating no network found. If I select, choose automatically, it says it is registered on network, but I cannot make calls nor send/ receive SMS/MMS ... I can make VoIP calls via hangouts, WhatsApp etc.
SignalCheck says that the sim is connected to CDMA. Signal Spy says unknown network. I'm not sure why it is connecting to CDMA ... don't think the sim slot is damaged and I used a micro SIM ...
Click to expand...
Click to collapse
Can you borrow another AIrtel micro-sim, known to be working from someone, family, friend or neighbor - or ask Airtel to replace your sim card with a new IMEI, it's cheaper/free instead of trying to replace the sim card slot (parts & labor might not make this a worthwhile effort) ?
I look up India and the country does NOT use CDMA network nor does the Moto E 2015 (dual sim, global or US/America single sim version) has CDMA hardware or radio receiver. Strange for sure ... perhaps it's the sim card gone bad ? If it works in slot 2, you should do a call to verify it's actually connecting to the cellular network instead of hanging up.
Go to Settings, under Sim cards - with your micro-sim card(s) installed, check & read those settings ... do you see your carrier "AirTel" displayed and your assigned mobile number ?? Anything turned off or hidden ? Is data roaming off or on ? What is the Preferred network type - try to set it to 3G or even 2G only, any difference ... might have to turn ON & then OFF Airplane mode to "cycle" the radio receiver; and, is Enhanced 4G LTE Mode ON or off ??
Next, this is important - what is the APNs set to by default (and, correctly - if not, try to change it manually) ?? Network operators - is it set to choose automatically (I have about 20 APN's loaded but can choose from 2, T-Mobile and AT&T)
Also, are you running stock OEM/factory Rom or custom Rom, bootloader unlocked & rooted vs. pure stock ?? Some of the ported custom Rom has issues with WiFi but in your case, irrelevant. Sometimes, your home carrier (AirTel) can push out the proper APN settings OTA to your smartphone - see if they can do that? I am running customized Remix rom, Nougat 7.1.1 and it is smooth & great.
If you have no luck whatsoever - please upload screenshot of your Signal Check and Signal Spy - to have a look at what the scren is saying about your connection.
Letitride said:
Can you borrow another AIrtel micro-sim, known to be working from someone, family, friend or neighbor - or ask Airtel to replace your sim card with a new IMEI, it's cheaper/free instead of trying to replace the sim card slot (parts & labor might not make this a worthwhile effort) ?
I look up India and the country does NOT use CDMA network nor does the Moto E 2015 (dual sim, global or US/America single sim version) has CDMA hardware or radio receiver. Strange for sure ... perhaps it's the sim card gone bad ? If it works in slot 2, you should do a call to verify it's actually connecting to the cellular network instead of hanging up.
Go to Settings, under Sim cards - with your micro-sim card(s) installed, check & read those settings ... do you see your carrier "AirTel" displayed and your assigned mobile number ?? Anything turned off or hidden ? Is data roaming off or on ? What is the Preferred network type - try to set it to 3G or even 2G only, any difference ... might have to turn ON & then OFF Airplane mode to "cycle" the radio receiver; and, is Enhanced 4G LTE Mode ON or off ??
Next, this is important - what is the APNs set to by default (and, correctly - if not, try to change it manually) ?? Network operators - is it set to choose automatically (I have about 20 APN's loaded but can choose from 2, T-Mobile and AT&T)
Also, are you running stock OEM/factory Rom or custom Rom, bootloader unlocked & rooted vs. pure stock ?? Some of the ported custom Rom has issues with WiFi but in your case, irrelevant. Sometimes, your home carrier (AirTel) can push out the proper APN settings OTA to your smartphone - see if they can do that? I am running customized Remix rom, Nougat 7.1.1 and it is smooth & great.
If you have no luck whatsoever - please upload screenshot of your Signal Check and Signal Spy - to have a look at what the scren is saying about your connection.
Click to expand...
Click to collapse
I'm able to make calls through sim slot 2 (in fact that's how I'm using the phone as a daily driver).
I'm on otus so it's only 3g.
Changing preferred network doesn't help.
I'm rooted and running AOSPExtended v4.0 based on Android 7.1.1.
In India, as far as I know the telecom operators do not push out APN's through OTA updates.
Here are the screenshots.(1st and 2nd with sim in slot 2 and 3rd and 4th with sim in slot 1).
Dev_Mashru said:
I'm able to make calls through sim slot 2 (in fact that's how I'm using the phone as a daily driver).
I'm on otus so it's only 3g.
Changing preferred network doesn't help.
I'm rooted and running AOSPExtended v4.0 based on Android 7.1.1.
In India, as far as I know the telecom operators do not push out APN's through OTA updates.
Here are the screenshots.(1st and 2nd with sim in slot 2 and 3rd and 4th with sim in slot 1).
Click to expand...
Click to collapse
It suggested that your mobile data is not provisioned from the carrier, turn off your data & cycle your phone to see what happened ? Turn off Enhanced 4G LTE. Can you review Sim in slot 1's APN settings ?
Sent from my Nexus 5X using Tapatalk
Letitride said:
It suggested that your mobile data is not provisioned from the carrier, turn off your data & cycle your phone to see what happened ? Turn off Enhanced 4G LTE. Can you review Sim in slot 1's APN settings ?
Click to expand...
Click to collapse
I don't use data in this phone. It is mostly connected to the Wi-Fi. But here a are the screenshots after I enabled data.
I checked the slot 1's APN settings but they seem to be fine.
Hope that these help.(1st &3rd in slot 2)
Thanks for helping!!
I don't know whether this will help but when I insert the sim in slot 1, I get options to choose my language and I get an option to subscribe to value added services via the sim toolkit.
I don't know what else to tell you in troubleshooting, let's review:
Sim card @airtel works in slot 2 but not slot 1 - does it work on another smartphone ?? please check & re-verify those APN settings on the other smartphone as well as Moto E
Sim card @otus works in slot 2 now and also in slot 1 ?? - why not use @otus in slot 1 and switch @airtel to slot 2, then APN is recognized and work (mobile data switched off as you don't have data , or leave it at 2G only - if that works (might restart the phone so that it can "register" OTA on the cellular tower/network). If that works, try 3G mode (and repeat by power off & register, etc.)
There's no advantage whatsoever using 4G/LTE mode in your custom Rom's firmware when you are not "registered" and activated with @airtel. Leave it on 2G could possibly "jolt" or re-awaken the sim card in "connecting" to the cellular tower/network.
If both slots are working, then it is either not seeing the @airtel sim card for whatever reasons - could be a bad physical contact, could be a corrupt APN (delete & restart device, many times - it will reset or manually "type" in the settings) Check with @airtel if you aren't sure. Also, did you reboot your WiFi router/signal to reset the data connection ?
Could the issues be in your Rom/custom firmware - backup your data & settings, try another firmware - I am running the latest Remix firmware here (been since January) it's 7.1.1 and great, no issues with dual sims - give it a try - link https://forum.xda-developers.com/mo.../rom-resurrection-remix5-5-1-t3160059/page138
If you can play with the language & extra settings via the simtool kits, why not try - you have nothing to lose.
Look under your Sim 1 mobile network settings:
Data roaming - mine is OFF
Preferred network type - mine is 3G (or 2G)
Enhanced 4G LTE - mine is OFF
APN - mine is on T-Mobile ( yours ??)
Network operators - should be automatic, set to search again (my Sim is recognized on AT&T and T-Mobile, default to T-Mobile as it is the home carrier)
There is also a Network settings reset (under Settings ... More, Wireless & networks) try that ?
Letitride said:
I don't know what else to tell you in troubleshooting, let's review:
Sim card @airtel works in slot 2 but not slot 1 - does it work on another smartphone ?? please check & re-verify those APN settings on the other smartphone as well as Moto E
Sim card @otus works in slot 2 now and also in slot 1 ?? - why not use @otus in slot 1 and switch @airtel to slot 2, then APN is recognized and work (mobile data switched off as you don't have data , or leave it at 2G only - if that works (might restart the phone so that it can "register" OTA on the cellular tower/network). If that works, try 3G mode (and repeat by power off & register, etc.)
There's no advantage whatsoever using 4G/LTE mode in your custom Rom's firmware when you are not "registered" and activated with @airtel. Leave it on 2G could possibly "jolt" or re-awaken the sim card in "connecting" to the cellular tower/network.
If both slots are working, then it is either not seeing the @airtel sim card for whatever reasons - could be a bad physical contact, could be a corrupt APN (delete & restart device, many times - it will reset or manually "type" in the settings) Check with @airtel if you aren't sure. Also, did you reboot your WiFi router/signal to reset the data connection ?
Could the issues be in your Rom/custom firmware - backup your data & settings, try another firmware - I am running the latest Remix firmware here (been since January) it's 7.1.1 and great, no issues with dual sims - give it a try - link https://forum.xda-developers.com/mo.../rom-resurrection-remix5-5-1-t3160059/page138
If you can play with the language & extra settings via the simtool kits, why not try - you have nothing to lose.
Look under your Sim 1 mobile network settings:
Data roaming - mine is OFF
Preferred network type - mine is 3G (or 2G)
Enhanced 4G LTE - mine is OFF
APN - mine is on T-Mobile ( yours ??)
Network operators - should be automatic, set to search again (my Sim is recognized on AT&T and T-Mobile, default to T-Mobile as it is the home carrier)
There is also a Network settings reset (under Settings ... More, Wireless & networks) try that ?
Click to expand...
Click to collapse
Wait.......I think there's a huge gap between what we r talking. Airtel is my carrier. Otus is the codename of the device of the 3g version of the Moto e 2nd. I think u misunderstood what I wrote.
This is the summary.
My sim slot 1 suddenly stopped working. If I put a sim, I cannot connect to any network but can call the emergency number.
The sim works fine in slot 2 and other phones.
This was a micro SIM. (Didn't trim or use any adapter)
Apns are fine.
Tried changing firmware but no luck.
This is a 3g only phone so there's no option for enabling/disabling enhanced 4g.
All the above screenshots are of the same Airtel sim being put one by one in slot 1 and 2.
Hope this clears anymore misunderstandings.
Thanks!
OK - I see, my Moto E (XT-1521) is the dual-sim "surnia" variants - and support 4G/HRPA+/LTE, etc.
Did this @airtel micro-Sim ever worked on the Moto E ?? It works on another device ? Why not get a replacement micro-Sim from airtel to find out ?? Or try a different carrier micro-Sim known to be working ? If you are NOT using both sim slots, then - just use slot 2 plus WiFi ?
Or, you will need to get the defective sim slot serviced while under warranty or replaced, out of pocket, at your own expenses at a repair shop (if it's reasonable - these slot readers are apparently easily / prone to damage, thus ... plenty of inexpensive parts on eBay, and, a good soldering iron with skills. Bring it to an authorized Motorola service center if you are near one to see what they say.
If it's not worth the time, money & expensives - and, you need dual sims to work - shop for a new replacement phone that's network compatible.
Sorry, I don't know what else I can tell you on what to do and if anyone else can help without a physical inspection & running thru all the settings, etc. to diagnose the issue - as it is not software or app related, correct ??
Letitride said:
OK - I see, my Moto E (XT-1521) is the dual-sim "surnia" variants - and support 4G/HRPA+/LTE, etc.
Did this @airtel micro-Sim ever worked on the Moto E ?? It works on another device ? Why not get a replacement micro-Sim from airtel to find out ?? Or try a different carrier micro-Sim known to be working ? If you are NOT using both sim slots, then - just use slot 2 plus WiFi ?
Or, you will need to get the defective sim slot serviced while under warranty or replaced, out of pocket, at your own expenses at a repair shop (if it's reasonable - these slot readers are apparently easily / prone to damage, thus ... plenty of inexpensive parts on eBay, and, a good soldering iron with skills. Bring it to an authorized Motorola service center if you are near one to see what they say.
If it's not worth the time, money & expensives - and, you need dual sims to work - shop for a new replacement phone that's network compatible.
Sorry, I don't know what else I can tell you on what to do and if anyone else can help without a physical inspection & running thru all the settings, etc. to diagnose the issue - as it is not software or app related, correct ??
Click to expand...
Click to collapse
Thanks for helping.
Yes, I'm using this sim from the time I've bought this phone( more than a year back).
This isn't an app related issue too.
It's fine as I understand it's difficult to find issues without diagnosing a phone completely but I thank you to help how much ever u could.
And do u also have any idea on how to fix a hardbricked nexus 7 2012 edition?
What's left to do is to go to @airtel and see if they can check the micro-sim card for you or replace it with a new one, free or at minimal charge as a customer in good standing. And/or to a local Motorola authorized service center or trusted repair shops to see what they can do. Or, go back & flash stock ROM again to see that will fix it.
As for N7, did you follow the guides & tips - not sure how you hard-bricked by messing around with it. Pose your details & questions at the N7 forum for help. I just upgraded mine from PureNexus 6.x to Beanstalk 7.1.1 and with a newly replaced OEM battery, it's almost like a new tablet @ 4.5 years old.
I have a strange issue with dual SIM.
I use a Telekom SIM in Slot 1 and a Vodafone SIM in slot 2.
Both Sims are correctly registered in their network and I can use data with either Sim card.
I settings I I did not preset any SIM for outgoing calls, so I can choose in the dialer which SIM I want to use for the call. However, no matter which SIM I use, always SIM 1 (Telekom) does the outgoing call.
if I deactivate SIM 1 and do a call, SIM 2 should automatically be used. But then I get an error "mobile network not available". Although data via the mobile network is working.
If I completely remove the Telekom SIM from the phone, everything works fine with the Vodafone SIM. So it is not a problem of the SIM card itself.
If I swap SIM cards and put Telekom in SIM2 and Vodafone in SIM1, also always the Telekom SIM is used. (SIM2 now).
I appreciate any help or ideas.
Same problem
I have the same problem and it is very strange why not people have noticed, I almost didn't find it in any reviews
I use 2 Sims as well be it 2 Swiss Providers but for me everything works as it should. I can choose to Use either Sim1 or Sim2 which works as it should. I can also set to use Data from either Sim1 or Sim 2 or even combined.
So it might not be that noone has noticed this problem - which could be provider specific - perhaps its just working fine for them, like it is for me
bill340 said:
I have a strange issue with dual SIM.
I use a Telekom SIM in Slot 1 and a Vodafone SIM in slot 2.
Both Sims are correctly registered in their network and I can use data with either Sim card.
I settings I I did not preset any SIM for outgoing calls, so I can choose in the dialer which SIM I want to use for the call. However, no matter which SIM I use, always SIM 1 (Telekom) does the outgoing call.
if I deactivate SIM 1 and do a call, SIM 2 should automatically be used. But then I get an error "mobile network not available". Although data via the mobile network is working.
If I completely remove the Telekom SIM from the phone, everything works fine with the Vodafone SIM. So it is not a problem of the SIM card itself.
If I swap SIM cards and put Telekom in SIM2 and Vodafone in SIM1, also always the Telekom SIM is used. (SIM2 now).
I appreciate any help or ideas.
Click to expand...
Click to collapse
Mines ok, I use 2 Vodafone UK sims and eveything is fine.
Sent from my [device_name] using XDA-Developers Legacy app
bill340 said:
I have a strange issue with dual SIM.
I use a Telekom SIM in Slot 1 and a Vodafone SIM in slot 2.
Both Sims are correctly registered in their network and I can use data with either Sim card.
I settings I I did not preset any SIM for outgoing calls, so I can choose in the dialer which SIM I want to use for the call. However, no matter which SIM I use, always SIM 1 (Telekom) does the outgoing call.
if I deactivate SIM 1 and do a call, SIM 2 should automatically be used. But then I get an error "mobile network not available". Although data via the mobile network is working.
If I completely remove the Telekom SIM from the phone, everything works fine with the Vodafone SIM. So it is not a problem of the SIM card itself.
If I swap SIM cards and put Telekom in SIM2 and Vodafone in SIM1, also always the Telekom SIM is used. (SIM2 now).
I appreciate any help or ideas.
Click to expand...
Click to collapse
I had this issue with EE UK and Three a full system reset fixed it for me
Tokolosh said:
I use 2 Sims as well be it 2 Swiss Providers but for me everything works as it should. I can choose to Use either Sim1 or Sim2 which works as it should. I can also set to use Data from either Sim1 or Sim 2 or even combined.
So it might not be that noone has noticed this problem - which could be provider specific - perhaps its just working fine for them, like it is for me
Click to expand...
Click to collapse
How Can you use combined data for sim1&sim2
Envoyé de mon LYA-L29 en utilisant Tapatalk
Hi Guys,
Just realized a quick fix for myself.
Settings-> Apps -> Apps -> Tap on Settings (3 Vertical Dots on right hand top corner) - > Show system Processes -> Type Search for "Phone"
Clear Cache and Data for:
1. Phone Services
2. Phone/Messaging Storage
Reboot. the calling function on both the sims should get functional.
Cheers!
Having issues with this app - anyone else got it working?
It seems to disable the ability to call out on SIM 1 and only way i have found to renenable it is a hard reset (it says 'radio off' when using it).
I find this app essential to use dual SIM phones with android auto.
Hi,
Am having the same problem.
Dual SIM Selector didn't work properly untill I disabled automatic energy management for this app in the battery section of the phone's settings menu (together with either of the two SIM cards selected for calls in the phone's dual SIM menu). It worked well after this.
Then (don't know if this is in any way related) Google Assistant (G Apps?) started asking questions about which SIM to use for data, calls and sms-messages. I tried to ignore it for a little while, but it kept popping
up. So eventually I figured I answer questions, get it over with, event though these settings were already set in the phone's settings menu. And so I choose to set all the settings in accordance to how the were in the phone's settings menu: use SIM 1 for data, calls and sms-messages.
Since then, I can use SIM 2 for incoming calls, but not for outgoing calls. During automatic selection (beit when Dual SIM Selector knows which SIM to use, or when Dual SIM Selector needs to ask me) the app shows SIM 2 is being used, but it turns out SIM 1 is dialing. Have tried different settings in the settings menu, as well as in Dual SIM Selector. Keeps on using SIM 1. Even when I set the menu to choose which SIM card to use at each call: I get the option to choose for SIM 2, but it uses SIM 1 no matter which SIM I pick.
And when I disable SIM 1, and set all phone and/or app settings to use SIM 2, my phone tells me "radio off" and stops dialing. It really feels to me some app (G Apps?) is overriding my phone and/or app settings after a one time configuration.
Do you recognize any interference of Google apps?
Have you been able to fix the issue, or found alternatives/workarounds?
I have same issue.
Somehow I resolved it by manual carrier selection, but it came back when i rebooted my device.
Did anyone elese had same issue?
Satjanand said:
Hi,
Am having the same problem.
Dual SIM Selector didn't work properly untill I disabled automatic energy management for this app in the battery section of the phone's settings menu (together with either of the two SIM cards selected for calls in the phone's dual SIM menu). It worked well after this.
Then (don't know if this is in any way related) Google Assistant (G Apps?) started asking questions about which SIM to use for data, calls and sms-messages. I tried to ignore it for a little while, but it kept popping
up. So eventually I figured I answer questions, get it over with, event though these settings were already set in the phone's settings menu. And so I choose to set all the settings in accordance to how the were in the phone's settings menu: use SIM 1 for data, calls and sms-messages.
Since then, I can use SIM 2 for incoming calls, but not for outgoing calls. During automatic selection (beit when Dual SIM Selector knows which SIM to use, or when Dual SIM Selector needs to ask me) the app shows SIM 2 is being used, but it turns out SIM 1 is dialing. Have tried different settings in the settings menu, as well as in Dual SIM Selector. Keeps on using SIM 1. Even when I set the menu to choose which SIM card to use at each call: I get the option to choose for SIM 2, but it uses SIM 1 no matter which SIM I pick.
And when I disable SIM 1, and set all phone and/or app settings to use SIM 2, my phone tells me "radio off" and stops dialing. It really feels to me some app (G Apps?) is overriding my phone and/or app settings after a one time configuration.
Do you recognize any interference of Google apps?
Have you been able to fix the issue, or found alternatives/workarounds?
Click to expand...
Click to collapse
Sent from my LYA-L29 using Tapatalk
I reached out to the developer to report the issue as the app is clearly doing something to disable outgoing calls on the non default sim. Not had a response sadly.
tdw197 said:
I reached out to the developer to report the issue as the app is clearly doing something to disable outgoing calls on the non default sim. Not had a response sadly.
Click to expand...
Click to collapse
Thanks man, please keep us updated if possible.
I have P-Smart and Dual Sim works like a Charm.
tdw197 said:
I reached out to the developer to report the issue as the app is clearly doing something to disable outgoing calls on the non default sim. Not had a response sadly.
Click to expand...
Click to collapse
And ? Any news ?
Not a sausage.
I just use true phone dialler now. Android Auto works fine with dual SIM selector so no need for it anymore.
tdw197 said:
Not a sausage.
I just use true phone dialler now. Android Auto works fine with dual SIM selector so no need for it anymore.
Click to expand...
Click to collapse
Can u explain how to do this ?
Maybe record ur screen
Pls
Default SIM for text Message in Huawei Mate 20 Pro
Hi, is there anyone know how to set Preferred SIM for text Messages in Huawei Mate 20 Pro?
because i have tried to find it in Dual SIM settings, but no luck yet,
thanks and ur help is very much appreciated
Hello guys, my name is Ruben im from Peru
First of all, excuse my english, i will do my best to explain my problem
I bought this lg v30+ on ebay (LG-AS998) its unlocked and works great but i cant make calls.
I put my sim card in and i have full signal, 4G, and can enter internet, apps, play, watch youtube and everything works great but when i want to make a call i enter the dial, put a random number press call and the phone show this message "No Sim Card, or sim card error" . I also cant recieve calls. I have others phones and i test my sim card and it works perfect in others phones so im sure its a problem in this phone.
By the way, the phone has the AS99820b version. I also enter the hidden menu
*#546368#*998# - Service Menu - Test and The USIM card test is PASS
Does anyone has this same problem or knows how to repair it ?
Im thinking on buy the sim card reader on ebay and change it (not the trail, the whole reader) but i think maybe is not a hardware issue because i have full signal
I really appreciate it any info, thank you for your help!!
La-ardilla said:
Hello guys, my name is Ruben im from Peru
First of all, excuse my english, i will do my best to explain my problem
I bought this lg v30+ on ebay (LG-AS998) its unlocked and works great but i cant make calls.
I put my sim card in and i have full signal, 4G, and can enter internet, apps, play, watch youtube and everything works great but when i want to make a call i enter the dial, put a random number press call and the phone show this message "No Sim Card, or sim card error" . I also cant recieve calls. I have others phones and i test my sim card and it works perfect in others phones so im sure its a problem in this phone.
By the way, the phone has the AS99820b version. I also enter the hidden menu
*#546368#*998# - Service Menu - Test and The USIM card test is PASS
Does anyone has this same problem or knows how to repair it ?
Im thinking on buy the sim card reader on ebay and change it (not the trail, the whole reader) but i think maybe is not a hardware issue because i have full signal
I really appreciate it any info, thank you for your help!!
Click to expand...
Click to collapse
Try flashing to US998 Oreo firmware. See Frankenstein thread on how to do that. One, on the remote possibility your phone is SIM card locked to previous carrier that will carrier unlock it.you will be able to have access to newer updates. Two, you will be able to have access to newer updates.
Also, check your APN in the mobile section of Settings. Should be the APN of your carrier and should be set as the default (green).
Hi Chazzmatt, thank you for your quick reply.
The apn is perfect, im using my carrier apn and i have full signal 4G, i can use chrome, youtube, whatsapp, everything just cant make calls, thats why i think the phone is not sim carrier locked, i wont be able to use data neither, am i right? And i can receive SMS also!! Its weird right?
I will do the Oreo flash when i back home :good:
ChazzMatt said:
Try flashing to US998 Oreo firmware. See Frankenstein thread on how to do that. One, on the remote possibility your phone is SIM card locked to previous carrier that will carrier unlock it.you will be able to have access to newer updates. Two, you will be able to have access to newer updates.
Also, check your APN in the mobile section of Settings. Should be the APN of your carrier and should be set as the default (green).
Click to expand...
Click to collapse
I dit it but when i tried to flash OREO in upgrade mode this happen
https://m.imgur.com/gallery/8y60K0M
I just flash Oreo with Partition DL and works great.
Now i can receive and make calls, thank you so much for your help!!!
La-ardilla said:
I just flash Oreo with Partition DL and works great.
Now i can receive and make calls, thank you so much for your help!!!
Click to expand...
Click to collapse
You're welcome!
Yeah, you have to DL PARTITION when first moving to new variant firmware, like AS998 to US998. "Upgrade" can only be used when already in the firmware.
In the Frankenstein instructions, you normally DL PARTITION to US998 Nougat first, THEN then "upgrade" to US998 Oreo. But there's exceptions. H931 has to DL PARTITION at both US998 stages, Nougat and Oreo.
Ndlelex said:
No change at all. I've even flashed in the latest UK firmware (of the BC52 family, as I remember) which some claim also has VoWifi enabled for. I haven't had any joy at all. I'll change it back to the original HK firmware this weekend.
I must mention, though, that the first time I flashed the SEA ROM and went into the part of the menu where WoWifi would configured, it froze with a blank screen for several seconds before taking me back to the home screen. When I went ito the menu again, it was just like I was using the original software, with no menu for VoWifi; and has been like that with subsequent firmware versions I have flash3d since. I don't know if that means anything, I am just making it known.
I must admit, though, that I have not flashed the SEA ROM by clearing the phone completely (I have been preserving userdata). Reason for this is I have media and games taking the lion's share of the 512 gigs of this thing's memory; and having to reinstate all that is not quite my idea of fun. But do you suppose that it would make a difference?
Click to expand...
Click to collapse
I've a SIM card issue too. This one is tied specifically to the SIM issues by Vodafone Irl.
Android 12 pre January Google Security update it works fine. Factory reset / Full Wipe / Sony Software repair / Newsflash with different regions, all result in the same issue. Immediately after factory reset it works, but a security update is pending install, requiring reboot. After reboot phone is unable to maintain SIM card, SIM menu in settings keeps disappearing, phone UI, Settings UI crashes. Only way to fix is to remove the SiM card.
2 SIMs from Vodafone Irl tried and one brand new from the Vodafone store. All fail. They all work perfectly fine in my previous OnePlus 8/6 phone.
Using a Three Irl SIM works perfectly, using a Vodafone UK SIM , roaming on the Vodafone Irl network also works.
I am at a complete loss as to what to try next.
I'm dealing with Customer Service with the past 2 weeks and as of now, no service engineer has responded.
defsix said:
I've a SIM card issue too. This one is tied specifically to the SIM issues by Vodafone Irl.
Android 12 pre January Google Security update it works fine. Factory reset / Full Wipe / Sony Software repair / Newsflash with different regions, all result in the same issue. Immediately after factory reset it works, but a security update is pending install, requiring reboot. After reboot phone is unable to maintain SIM card, SIM menu in settings keeps disappearing, phone UI, Settings UI crashes. Only way to fix is to remove the SiM card.
2 SIMs from Vodafone Irl tried and one brand new from the Vodafone store. All fail. They all work perfectly fine in my previous OnePlus 8/6 phone.
Using a Three Irl SIM works perfectly, using a Vodafone UK SIM , roaming on the Vodafone Irl network also works.
I am at a complete loss as to what to try next.
I'm dealing with Customer Service with the past 2 weeks and as of now, no service engineer has responded.
Click to expand...
Click to collapse
This is "similar" to the isse i've had on my old Iphone 4S with Wind IT SIM. There was something incompatible with wind sim cards with that iphone model. Appll swapped 3 times the phone but never solved the issue. Wind also done nothing. The issue was solved some years after but i already sold the phone at that time
Yeah, I can't see the issue being fixed.
Funny that the issue happed after the security update.
I don't want to have to switch networks but it looks like I might have no choice. I'll hold out I'll either Sony get back to me or a new security update lands on new FW.
I've not seen anyone else with the same issue, but there's no provider here selling the Xperia 1.3
Either way, it's a pain in the ass...
I tried changing the enabled radio modes in an Engineering menu and saw exactly this. If it's not a mode in the GUI everything crashes. I fixed it with a network reset. In your case, experimenting with the Engineering menu might be the only way to fix it. If you reset it and the SIM requests an unsupported mode you'll be back to crashing.
defsix said:
I've a SIM card issue too. This one is tied specifically to the SIM issues by Vodafone Irl.
Android 12 pre January Google Security update it works fine. Factory reset / Full Wipe / Sony Software repair / Newsflash with different regions, all result in the same issue. Immediately after factory reset it works, but a security update is pending install, requiring reboot. After reboot phone is unable to maintain SIM card, SIM menu in settings keeps disappearing, phone UI, Settings UI crashes. Only way to fix is to remove the SiM card.
2 SIMs from Vodafone Irl tried and one brand new from the Vodafone store. All fail. They all work perfectly fine in my previous OnePlus 8/6 phone.
Using a Three Irl SIM works perfectly, using a Vodafone UK SIM , roaming on the Vodafone Irl network also works.
I am at a complete loss as to what to try next.
I'm dealing with Customer Service with the past 2 weeks and as of now, no service engineer has responded.
Click to expand...
Click to collapse
Sounds like your device has a problem. I haven't had any issues (besides the absence of VoLTE/VoWifi) with all firmware versions I have tried out so far. What happens when you do a clean install with the original firmware?
Ndlelex said:
Sounds like your device has a problem. I haven't had any issues (besides the absence of VoLTE/VoWifi) with all firmware versions I have tried out so far. What happens when you do a clean install with the original firmware?
Click to expand...
Click to collapse
Same issue. Everything works perfectly until the first reboot when the new security patch gets installed.
That's the problem.
If it's hardware surely the fault would occur before the security patch is applied not after.
kevinmcmurtrie said:
I tried changing the enabled radio modes in an Engineering menu and saw exactly this. If it's not a mode in the GUI everything crashes. I fixed it with a network reset. In your case, experimenting with the Engineering menu might be the only way to fix it. If you reset it and the SIM requests an unsupported mode you'll be back to crashing.
Click to expand...
Click to collapse
I might give that a try.
In this menu I assume?
defsix said:
I might give that a try.
In this menu I assume?
Click to expand...
Click to collapse
How do you get to this engineering menu?
Ndlelex said:
How do you get to this engineering menu?
Click to expand...
Click to collapse
Go into the Dialler and type the following to go to the menu you want.
Service Menu *#*#73788423#*#*
FCM Diagnostics *#*#426#*#*
IMEI Info *#06#
Testing *#*#4636#*#*
The One in the image is the Testing menu, Phone info, 3 Dot Menu top right (scroll down then up to make it appear), Select Radio Band
PROCEED WITH CAUTION! I'm guessing you could possibly FUBAR here.
I had the problem after touching this menu:
*#*#4636#*#
-> Phone information
--> Set Preferred Network Type:
---> NR/LTE/GSM/WCDMA
Everything SIM related crashed with a different value. I have a XQ-BC62 so I'm not sure my setting is the same as other phones.
A network reset will fix any damage done here, assuming your SIM card doesn't break it again. It will cost you all BT pairing, WiFi passwords, and APNs.
kevinmcmurtrie said:
I had the problem after touching this menu:
*#*#4636#*#
-> Phone information
--> Set Preferred Network Type:
---> NR/LTE/GSM/WCDMA
Everything SIM related crashed with a different value. I have a XQ-BC62 so I'm not sure my setting is the same as other phones.
A network reset will fix any damage done here, assuming your SIM card doesn't break it again. It will cost you all BT pairing, WiFi passwords, and APNs.
Click to expand...
Click to collapse
I had performed a Network Settings reset, same issue. I had and currently have the same settings as above.
What it reminds me of, is having an old SIM Card and putting it in a new phone, similar to when they changed the voltage capabilities of the SIM cards years ago. Back when we were trimming SIM cards with scissors to fit
So I received a Play store System update today, again still showing February 1St 2022.
Still having the same issue...
Google Video
I had a response from Sony UK, but nothing other than try switching off 4G and 5G ! I can't even get to that menu!
Just received FW update 61.1.A.4.78 this morning. Unfortunately no change to my Vodafone issue.
As of today, still no response from Sony.
I've determined that the SIM profile must be stored on the Phone. Factory resetting the phone whilst roaming and changing a setting in the *#*#4636#*#* menu appears to cause it. The roaming was the thing that killed it. However it still doesn't explain why no Vodafone IRL SIM card worked.
I have managed to repeat a similar issue where the SIM menu crashes each time it is accessed , again after messing with the *#*#4636#*#* menu. and /or hot swapping SIM cards causes the problem. Use a different SIM card in the device and it works , use the original SIM card in a different device and it works. I believe there is a SIM profile stored on the device that is getting corrupted. The only resolve is a factory reset. Or a new SIM card (waiting to confirm this, new card on the way...can't face another factory reset!)