mate 20 pro smart cover - Huawei Mate 20 Pro Questions & Answers

Hi I have a smart cover for my Mate 20 pro. I am unable to answer calls using my smart cover. On my faulty device with green screen issues it was working and I can answer using the window cut out on the smart cover. However with my new device the phone rings but I don't see anything on the little window. All other features work on the smart cover. Is there a separate setting for calls specifically

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s-view not sensitive after standby

Hello,
I bought the 'created N7',
a 7 inch phablet that is like the ulefone u7/tronsmart ps7/luftco a onex/orientphone mega pro 7 etc..., and is sold by the factory with 4.4.2 installed
I found a bug in this product
The bug is about the bad working of the s-view window.
I link here a video where is possible to see how it should work:
http://youtu.be/lk1P9jziw64
The problem is that with the created N7 it is not possible to answer
to the calls without opening the flip cover:
when the N7 receive a call, the s-view window is not sensitive, so it
is not possible to answer
The sview with cover closed is sensitive only for a few seconds after the cover has ben closed, specifically only before the sview goes in standby (black screen)...after the standby, wakening the phone by a call or simply pressing the power button (without opening the cover) the sview seems not sensitive
These are two videos that shows the problem:
https://www.youtube.com/watch?v=EG6D...e_gdata_player
https://www.youtube.com/watch?v=-By6...e_gdata_player
This should be fixed, because is an important feature that is missing:
the phones like N7 of other brands (like ulefone u7/u69, luftco a-one
x, tronsmart ps7, orientphone mega pro 7) instead have a fully
functional s-view window
I already informed some created online sellers (kent wang, peter
yang... ) about this bug,
they told me that they will contact the engineer... but i have
not answer yet...i think they are not able to solve this problemi...
A seller told me that they send the leather case for free,
Its a gift , so i cannot ask them to fix this problem ��
Can someone help me to fix this problem?
I tried installing firmware of other device (luftco a onex 4.4.2)
But nothing has changed ...(and by the way i found that the luftco firmware
does not fit with my n7...the camera does not work with it)
Any hint?
Any suggestion?
I did some tests i found that actually the sview is sensitive also after the standby, but not enought to feel the touches through the screen...
in the settings there is an option 'increase touch sensitivity to allow the control through sview screen',
seems that this high sensitivity status is not reactivated if the cover is not opened after the phone goes to standby...
How can i fix this problem? perhaps some fix on touch drivers is needed?
Please help me!
Thank you!

Smart window style cover

http://www.sonymobile.com/global-en/products/accessories/style-cover-scr24/#copper
I've been looking at these, launching in November.
I'm really in 2 minds about them though.
I don't generally buy cases & hate all the flapping about to answer calls etc.
What are you guys thoughts on the smart cover?
I don't usually like these type of flip covers. However, the official flip covers for the Samsung S5 were great. Really good build quality, and a nice feel to them.
It's hard to be able to make a judgement when the case isn't released yet, so I'll be waiting to see some more photos and reviews before shelling out on one of these, as they're hardly a budget offering.
Looking at a couple of videos on YouTube, it looks like these cases will attach with a kind of adhesive? I'm yet to be convinced.
Not a fan.. The flap is always there which is the problem with these in my opinion.
I decided to buy one of these cases.
Let me tell you right now... I hate cases. I've never had a case for a single one of my devices.
However, I was a little annoyed at how scratched the rear of my Xperia Z became.
Been using this case for a few days now & it's great.
It doesn't attach to the case in the normal way, it 'sticks' to a large strip on the inside rear of the case.
I've removed & replaced the phone numerous times & it's had no effect on the stickiness of the strip at all.
There's no side protection to the case so it's not going to give much on the side of impact protection if dropped.
The style window is awesome though.
You can set multiple lock screen widgets to it to flick through when closed. Closing with screen on switches to style window widget for a few seconds & opening unlocks the screen.
Text notifications are shown on the window & incoming calls can be answered by swiping the window without opening. If a call is placed on the phone the case can be closed with caller id & swipe to hang up on the style window.
The case can be folded behind easily & there's access for all buttons & flaps & can also be placed on magnetic charging dock while closed (included with the case is a dock adapter for case width).
Swiping the camera icon on the window or holding the camera hard button down allows to take pictures while showing camera preview on the style window without opening the case.
Playing music is also shown on the style window with track buttons.
The slimness adds next to nothing on phone thickness.
I'm quite impressed with it tbh.
Is that the only official case available to buy? Or is the wireless charging cover for sale now too?
I just bought one of these cases and I'm waiting for it to arrive. Couldn't find one for sale in Canada so I bought from the UK. I had one like this for my LG G2, but it snapped on the back. The quick window is a necessity for me.
xBlackWolf90 said:
Looking at a couple of videos on YouTube, it looks like these cases will attach with a kind of adhesive? I'm yet to be convinced.
Click to expand...
Click to collapse
Can you link to any YouTube videos? I looked but can't find any, maybe I'm not searching for the right thing?
It does attach with a large sticky pad.
The phone comes off easily leaving no residue on the back of the phone.
I've removed the phone numerous times & it's had no adverse effect of the stickiness of the pad.
Sent from my D6603 using Tapatalk
largelager said:
I just bought one of these cases and I'm waiting for it to arrive. Couldn't find one for sale in Canada so I bought from the UK. I had one like this for my LG G2, but it snapped on the back. The quick window is a necessity for me.
Can you link to any YouTube videos? I looked but can't find any, maybe I'm not searching for the right thing?
Click to expand...
Click to collapse
IFA 2014 : Cover con finestra SCR24 per Xperia Z3: http://youtu.be/SVPoEMsY41k
Skip to the end to see the phone being removed from the case
text messages
DeadlyDazza said:
I decided to buy one of these cases.
Let me tell you right now... I hate cases. I've never had a case for a single one of my devices.
However, I was a little annoyed at how scratched the rear of my Xperia Z became.
Been using this case for a few days now & it's great.
It doesn't attach to the case in the normal way, it 'sticks' to a large strip on the inside rear of the case.
I've removed & replaced the phone numerous times & it's had no effect on the stickiness of the strip at all.
There's no side protection to the case so it's not going to give much on the side of impact protection if dropped.
The style window is awesome though.
You can set multiple lock screen widgets to it to flick through when closed. Closing with screen on switches to style window widget for a few seconds & opening unlocks the screen.
Text notifications are shown on the window & incoming calls can be answered by swiping the window without opening. If a call is placed on the phone the case can be closed with caller id & swipe to hang up on the style window.
The case can be folded behind easily & there's access for all buttons & flaps & can also be placed on magnetic charging dock while closed (included with the case is a dock adapter for case width).
Swiping the camera icon on the window or holding the camera hard button down allows to take pictures while showing camera preview on the style window without opening the case.
Playing music is also shown on the style window with track buttons.
The slimness adds next to nothing on phone thickness.
I'm quite impressed with it tbh.
Click to expand...
Click to collapse
Hi, i have one if these but cant read text messages in the window as you are supposed to be able to do. I can see a notification but have to open the cover to read it.
U did the NFC thing and downloaded and set the theme, the box is ticked in the read notifucation in the security settings.
Did you have to do anything extra to read texts in the window?
Thanks.
I don't see the contents of messages either, just message alert.
Sent from my D6603 using Tapatalk
DeadlyDazza said:
I don't see the contents of messages either, just message alert.
Sent from my D6603 using Tapatalk
Click to expand...
Click to collapse
Ok thanks for that but we are supposed to be able to open and read the text messages in the window.
Oh, ok. I'm happy with the way it is for privacy reasons but if you do find a solution post it up.
Sent from my D6603 using Tapatalk
DeadlyDazza said:
Oh, ok. I'm happy with the way it is for privacy reasons but if you do find a solution post it up.
Sent from my D6603 using Tapatalk
Click to expand...
Click to collapse
Will do.
So I bought this Case from Sony directly in Copper.
It shines a bit so it looks a little gay.
For the rest I can confirm what the others said. It is small so your phone won't get that much thicker.
The smartwindow function is pretty cool.
I wish there would be a magnet to keep it closed and have it more straight on the phone because sometimes you have to press the case a little more on the screen to get the touch responsiveness.
I am very happy with it.
I bought the DK48 Dockingstation too and will add details on how it fits with the case when I got it.
DeadlyDazza said:
Oh, ok. I'm happy with the way it is for privacy reasons but if you do find a solution post it up.
Sent from my D6603 using Tapatalk
Click to expand...
Click to collapse
Hi, got a response from Sony, to view messages in the window you have to set hangouts as the default messaging app then use the hangouts widget in the window to view messages.
david.giessing said:
So I bought this Case from Sony directly in Copper.
It shines a bit so it looks a little gay.
For the rest I can confirm what the others said. It is small so your phone won't get that much thicker.
The smartwindow function is pretty cool.
I wish there would be a magnet to keep it closed and have it more straight on the phone because sometimes you have to press the case a little more on the screen to get the touch responsiveness.
I am very happy with it.
I bought the DK48 Dockingstation too and will add details on how it fits with the case when I got it.
Click to expand...
Click to collapse
I too got mine today (quite mad for Sony to have kept us waiting this long - and given the two day delivery, Amazon has clearly got these from elsewhere in the EU so they're probably STILL not on sale in the UK officially yet).
I got mine in copper, to match the phone. Let me just say this - DON'T GET COPPER! It is indeed quite shiny and actually looks quite tacky, but having waited so long I decided to unpack it and set it up, so I guess I'm stuck with it.
If you have the copper phone, I'd say go for black. It will contrast nicely and look a whole lot more professional. This case looks like something you'd get from a market.
As has been said elsewhere, including YouTube video reviews, the cover doesn't sit flat unless it's flat on a desk - and even then it raises up a bit because there's no magnet or sufficient weight in the front cover to hold it down.
I downloaded the app and basically it's just like a lock screen with the usual lock screen widgets. No major problem there, and from the home panel you can also launch the camera in a mini view - but it also takes 4:3 pictures and doesn't let you change modes. I assume it uses the superior auto mode, but it doesn't say if it detects the scene or anything. Frankly, just use the normal camera button if I were you.
It also comes with a new dock insert, which is good. You keep the cover closed when it's docked, unlike the Roxfit flip cover (that also acts as a stand, which this does not because it's glued on the back of the phone) and when it's docked, the cover falls forward a bit - which isn't exactly helping stop it gradually getting looser and looser. And I used a Daydream 'screen saver' on the phone before, to show a clock and weather. It still loads, but as you might have expected - it doesn't resize and is now useless. There's no Xperia Daydream mode so the best thing I've found so far is Timely and using that to show the time/date.
As for the way it's stuck on the back.. I removed my rear film protector as I didn't want that peeling off with the cover - but even now it doesn't feel like a rock solid adhesion. If I dropped this phone, would it realistically hold in the case? I expect not and most likely it will fly off if you did drop it.
Worse still, if I want to take it out of the case then how many times will I be able to re-stick the case to the phone before the glue has all gone? There's no way to change this, so are you supposed to just bin it and buy another one? To me it seems like an insane way to connect to the phone. Why not the usual grips around the edge? To keep it thin? That could come at a huge cost.
Anyway, despite all the negativity I've just pointed out, it's quite nice to have the window showing key info at a glance (and to finally turn the screen on/off by opening the cover) - but you do still need to open the cover to do anything beyond seeing a notification or info on a widget (e.g. BBC News headlines). Given how few are likely to sell, don't expect loads of developers to be queuing up to modify apps to show through the small window either. What you get now is probably what you'll ever get.
That said, if anyone does find any other good apps/widgets that work well with this cover then please do post here. I can't help but feel this case will drop in price fairly quickly.
Edit: Another thing; when a call comes in, you can answer from the window - but with the cover on the proximity sensor obviously can't work. Thus you can't get the screen back on (it had gone off on mine, presumably after the usual timeout) without opening the phone, or using the power button.
I got this case the other day and so far I have mixed feelings. I like how thin the case is but I don't like that there is plastic in the window. I had an LG G2 quick view case on my last phone and the window was empty. This made using the screen with the cover closed a lot easier. Also the window plastic gets very dirty.
Lastly, my biggest complaint is that when you have the front flap open and flipped around to the back it covers the camera. So with this case you can only take full screen pictures with the case hanging open. This may seem minor but I feel like it is these little oversights that make a big difference. I really expected more from a Sony made case.
For the widgets, Zooper Widget shows up in the list so you can use that to make a lot of interesting widgets. Also Media Utilities. I have also found that Plex, Yahoo Weather, podcast addict and hoopla widgets work in the window.
"The first time you use Style Cover Window SCR24, you establish a connection to your Xperia™ Z3 and get the opportunity to download dedicated smart window widgets and apps. This makes it possible for you to decide exactly what happens when you open and close the cover. Customize and enjoy smart window functions the way you want them".
Get the opportunity? Hm...
Where to get it?
I did not discover any widgets and apps on Google Play . Only themes...
jonmorris said:
I downloaded the app and basically it's just like a lock screen with the usual lock screen widgets
Click to expand...
Click to collapse
What app do you mean? From where did you downloaded? Please provide a link
Guys just wondering, does your screen turn off when you close the case? I can't find the magnetic sensor on my Z3 dual. Do you still need to pair this case via NFC?
Sent from my D6633 using XDA Free mobile app

NFC too weak?

So I've been using my Mate 10 pro for a few days now, but I'm encountering a few problems with NFC payments.
First a short background.
Most payment terminals here in my country have the NFC chip under the screen, and the screen is a bit deeper than the bezels around. But with my S7 with a thick Spigen skin, I just had to lay the phone flat and before even touching it, it would work.
With the mate though, it's like I need to force the NFC contact point against the terminal, and sometimes even remove the phone from the included case for it to work.
Anyone else having similar issues?
Luinwethion said:
So I've been using my Mate 10 pro for a few days now, but I'm encountering a few problems with NFC payments.
First a short background.
Most payment terminals here in my country have the NFC chip under the screen, and the screen is a bit deeper than the bezels around. But with my S7 with a thick Spigen skin, I just had to lay the phone flat and before even touching it, it would work.
With the mate though, it's like I need to force the NFC contact point against the terminal, and sometimes even remove the phone from the included case for it to work.
Anyone else having similar issues?
Click to expand...
Click to collapse
I guess, you know that the NFC chip is placed right above the cameras? (At least it is true on non-pro Mate 10, which I own). On my Mate 10 the NFC works from approximately 1.5-2 cm.
My Mate 10 Pro NFC works great never had any issues with it ok terminals or transport in the UK
Sent from my BLA-L09 using Tapatalk
DoubleThinker said:
I guess, you know that the NFC chip is placed right above the cameras? (At least it is true on non-pro Mate 10, which I own). On my Mate 10 the NFC works from approximately 1.5-2 cm.
Click to expand...
Click to collapse
Yeah, the location was marked in the plastic protector... I'll give it a few tries more, otherwise I'll contact Huawei for assistance. Thanks go their service is quite fast here.
Sent from my BLA-L29 using Tapatalk
Huawei mate 20 pro (BLA-L29)
I have problem with weak NFC, I use wuawei original protection case on mate 20 pro (BLA-L29) . I have understunt that the problem caming out from the protection case.
Please if enyone know the hardware possition of NFC rx/tx sensor in order to cut the protection case on this area for better comunication of rx/tx or if there is any other trick or any protection case with no NFC radiation reduction.
Greetings from Greece, Nikos.
natlidakis said:
I have problem with weak NFC, I use wuawei original protection case on mate 20 pro (BLA-L29) . I have understunt that the problem caming out from the protection case.
Please if enyone know the hardware possition of NFC rx/tx sensor in order to cut the protection case on this area for better comunication of rx/tx or if there is any other trick or any protection case with no NFC radiation reduction.
Greetings from Greece, Nikos.
Click to expand...
Click to collapse
NFC is located on the top back, above cameras. I never had any issues with any of my cases it also worked with the standard case from the box.
Paying with NFC is no problem at all, I never have to even tough the terminal.
Huawei mate 20 pro (LYA-L29)
0alfred0 said:
NFC is located on the top back, above cameras. I never had any issues with any of my cases it also worked with the standard case from the box.
Paying with NFC is no problem at all, I never have to even tough the terminal.
Click to expand...
Click to collapse
Huawei mate 20 pro (LYA-L29)
Thank you for your answer, the protection case that I used is folder type, with a hard plastic cover in the back and a fat protection rubber.
I am forced to remove the phone from the protection case for payment, otherwise the terminals accept the payment after 3 to 4 attempt.
This results in the shopkeepers losing his trust for the payment.
mate 20 pro
natlidakis said:
Huawei mate 20 pro (LYA-L29)
Thank you for your answer, the protection case that I used is folder type, with a hard plastic cover in the back and a fat protection rubber.
I am forced to remove the phone from the protection case for payment, otherwise the terminals accept the payment after 3 to 4 attempt.
This results in the shopkeepers losing his trust for the payment.
Click to expand...
Click to collapse
I'm also switched from mate 10 pro to mate 20 pro and today just felt in same situation, with this difference that my mate 20 pro is absolutely naked - no cases nothing. With mate 10 pro 1 of 20 payments are not transmitted by the NFC currently but with mate 20 pro - this morning 4/4 was unsuccessful on pos terminal that I'v used a lot last year (I know exactly where is the NFC coil of it). I'm not sure - the problem is in me (not sure where is the mate 20 pro coil) or in the phone......
martin.k.iliev said:
I'm also switched from mate 10 pro to mate 20 pro and today just felt in same situation, with this difference that my mate 20 pro is absolutely naked - no cases nothing. With mate 10 pro 1 of 20 payments are not transmitted by the NFC currently but with mate 20 pro - this morning 4/4 was unsuccessful on pos terminal that I'v used a lot last year (I know exactly where is the NFC coil of it). I'm not sure - the problem is in me (not sure where is the mate 20 pro coil) or in the phone......
Click to expand...
Click to collapse
Τhe NFC coil in the mate 20 pro, is above the cameras and itworking in order.
mate 20 pro
Today i tried again and it works - thank you for your advise. On the stiker at the back of phone was a left arrow at the right of the camera square, so I'v think that the NFC coil is under the camera . But today I'v payed successfully when i place the upper part of the phone on the POS terminal. 10x!
natlidakis said:
Τhe NFC coil in the mate 20 pro, is above the cameras and itworking in order.
Click to expand...
Click to collapse

AOD with Official Huawei Mate 20 Pro Smart View Flip Case

Hello everyone !
I have a bug that i can't for the love of god find out by myself so i'm making this thread hopping someone can help me,
here is the issue, i have purchased with my phone this case :
Official Huawei Mate 20 Pro Smart View Flip Case - Black
Its the official huawei smart flip case, and huawei have an option to turn on Alway on display on the window of the case.
When i close the case, the AOD show's up for 10sec and dissapear, the only way to make it come back is to press the power button and it show the time for 15sec and then turn off again.
i tried everything but can't make it work :
here is the model : LYA-L29
EMUI 9.0.0
build 9.0.0.122 (C432E10R1P16)
We can see that in the review video of this case made by mobilefun the AOD alway shows with the case :
pliz help
Thank you for your time !
Sincerly Token
Tokenticut said:
Hello everyone !
I have a bug that i can't for the love of god find out by myself so i'm making this thread hopping someone can help me,
here is the issue, i have purchased with my phone this case :
Official Huawei Mate 20 Pro Smart View Flip Case - Black
Its the official huawei smart flip case, and huawei have an option to turn on Alway on display on the window of the case.
When i close the case, the AOD show's up for 10sec and dissapear, the only way to make it come back is to press the power button and it show the time for 15sec and then turn off again.
i tried everything but can't make it work :
here is the model : LYA-L29
EMUI 9.0.0
build 9.0.0.122 (C432E10R1P16)
We can see that in the review video of this case made by mobilefun the AOD alway shows with the case :
pliz help
Thank you for your time !
Sincerly Token
Click to expand...
Click to collapse
I ordered the same phone and case.. mine have not arrived yet though
I did see on my wifes P20 pro, there is a separate toggle for the smart view case that needs to be turned on. Is that option on?
SAM0070 said:
I ordered the same phone and case.. mine have not arrived yet though
I did see on my wifes P20 pro, there is a separate toggle for the smart view case that needs to be turned on. Is that option on?
Click to expand...
Click to collapse
Yeah i have it on !
What it does is when its on when you close the cover it turn off the screen and display the time and when you open the cover the screen turn on*
but if you turn it off nothing work when you close the cover so the option work as intended
i also tried disabling touch disable mode that prevent the phone to perform action when in pocket but no luck
same issue in this post with huawei mate 10 pro but no answer since may 2018 :/
https://forum.xda-developers.com/mate-10/help/mate-10-pro-display-smart-view-flip-case-t3719751
Just saw this video and it seems to happen to this dude i can't understand to what he say but i think its not a problem its designed to be that way....
Its so frustrating because i alway listen to music via my phone and when music is playing i have the cover on, the phone display the music control for 10sec and it dissapear so useless :'(
Same problem here!
It's not going to stay on, without the case closed and AOD on cover all the sensors on the notch with your hand and the AOD will turn off, there is no way to keep it on with the case shut. I found this out with my P20 Pro last year.
I got sick of this cover after 10 seconds due to the case covering the notification light, blurry front view window and AOD switching off after 10 seconds. At first I thought the ambient light sensor being blocked by the case was the problem (the sensor which is an inch to the right of the earphone speaker, which determines whether or not your phone is face down, or in your pocket/bag in order to switch the screen/AOD off to save battery) so I took a knife to the cover to see if that helped. It didn't. Even after cutting a section of the case out and exposing the ambient light sensor it still doesn't keep AOD on. I have attached a photo in the link below of my butchered cover for comedy purposes
http://imgur.com/ay3MBCC
It's by design, cause in the Smart View window the content does not move like full-screen AOD without the cover. So without moving the content it's going to burn-in, and therefor AOD is not implemented in Smart View.
uppon2 said:
I got sick of this cover after 10 seconds due to the case covering the notification light, blurry front view window and AOD switching off after 10 seconds. At first I thought the ambient light sensor being blocked by the case was the problem (the sensor which is an inch to the right of the earphone speaker, which determines whether or not your phone is face down, or in your pocket/bag in order to switch the screen/AOD off to save battery) so I took a knife to the cover to see if that helped. It didn't. Even after cutting a section of the case out and exposing the ambient light sensor it still doesn't keep AOD on. I have attached a photo in the link below of my butchered cover for comedy purposes
http://imgur.com/ay3MBCC
Click to expand...
Click to collapse
LOL... now you have double window flip case
I have an issue where sometimes the smart cover doesn't activate when I have an incoming call and I would have to flip the cover open to answer call. How can I fix this problem
Just got my mate 20 pro and that cover. Sucks to have no clock. It works on the P20 Pro. So much for burn in...
Hi, same boat like you guys. Hope that 9.1 is magic but I don't think so
Aburel18 said:
Hi, same boat like you guys. Hope that 9.1 is magic but I don't think so
Click to expand...
Click to collapse
Lets hope so. I changed to a silicon case + screen protector for now. I really want that AOD.

How to unlock when smart cover mode on (without case)

My honor 5x suddenly locked like smart cover mode on, but I am not using any flip cover. Only top portion of my screen shows, rest black. I can receive calls but not able to unlock, any way to solve this?

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