After had the 1st phone with green screen issue lg screen yesterday i exchanged it and get boe screen. But today i wanted to add finger print for locking and i placed my finger on the sensor like the instructions and it came out enrol failed. finger print unable to construct retry or cancel. why it so? software version 9.0.0146. please help anyone.
vk1990 said:
After had the 1st phone with green screen issue lg screen yesterday i exchanged it and get boe screen. But today i wanted to add finger print for locking and i placed my finger on the sensor like the instructions and it came out enrol failed. finger print unable to construct retry or cancel. why it so? software version 9.0.0146. please help anyone.
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Maybe it's a hardware issue. Visit your nearest service center.
Related
has any 1 else had this problem with screen turning black on a call on the lumia 800
i have to turn phone of to end call.
i have spoken to nokia uk who said the new update fixed this so when he asked for my version and told him it was 12070 he seemed to be shocked as this update was supposed to fix this problem.
he told me to reset phone and its still not fixed problem so he told me send phone to nokia for repair or replacement, this is a bit of a hassle as i need my phone for work is there anything i can do to fix it myself or does the phone have to go back to nokia.
I'm too having this issue. Any solution guys?
fix from nokia worked from me
i just spoke to nokia again and spoke to a tech help
he told me take my screen protector of the phone and it will fix the problem as the protector is blocking the proximity sensor.
i was scepticle at first so i thought ok ill try it not going to harm
and it fixed the issue the phone no longer turns black on calls and is working fine.
try it it may fix the problem.
but its also a bit stupid u cant put a screen protector on phone if it causes this problem but also told me to not cover top right hand corner of phone if applying another that is were the scensor is located its bloody stupid if u ask me nokia need to get this sorted
I shall try that. Kinda funny solution though
Thanks for sharing.
andy1969 said:
fix from nokia worked from me
i just spoke to nokia again and spoke to a tech help
he told me take my screen protector of the phone and it will fix the problem as the protector is blocking the proximity sensor.
i was scepticle at first so i thought ok ill try it not going to harm
and it fixed the issue the phone no longer turns black on calls and is working fine.
try it it may fix the problem.
but its also a bit stupid u cant put a screen protector on phone if it causes this problem but also told me to not cover top right hand corner of phone if applying another that is were the scensor is located its bloody stupid if u ask me nokia need to get this sorted
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Its not nokia's fault. If you cover the proximity sensor in any phone, you are going to have this issue. I'm not sure what screen guard you are using, generally device specific screen guards are shaped keeping in mind the location of the proximity sensor.
andy1969 said:
fix from nokia worked from me
i just spoke to nokia again and spoke to a tech help
he told me take my screen protector of the phone and it will fix the problem as the protector is blocking the proximity sensor.
i was scepticle at first so i thought ok ill try it not going to harm
and it fixed the issue the phone no longer turns black on calls and is working fine.
try it it may fix the problem.
but its also a bit stupid u cant put a screen protector on phone if it causes this problem but also told me to not cover top right hand corner of phone if applying another that is were the scensor is located its bloody stupid if u ask me nokia need to get this sorted
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look at the phone at an angle in good light. You'll be able to to see the proximity sensor then.
Also after you apple the screenguard, run the nokia diagnostic tools. There's a proximity tester as well.
Overal seems like a bad screenguard problem than a problem with the phone. The proximity sensor is in a good place.
I have this issue too on 12070. I don't have any shield on my screen...
hi .Nokia top corner of the glass is get loose.when you call push the upper corner problema resolvet
On my xiaomi note 4x, it takes 2 taps on the fingerprint scanner to unlock the phone, first one wakes up the screen and 2nd one unlocks the phone, how can I unlock it with one tap?
sunnycse10 said:
on my xiaomi note 4x, it takes 2 taps on the fingerprint scanner to unlock the phone, first one wakes up the screen and 2nd one unlocks the phone, how can i unlock it with one tap?
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even it happen sometimes with me simple solutions dont use all your finger i prefer two finger first is left hand first fimger and right hand first finger and then scann your finger for much longer time like 1.2 secs then it would open
What seems to be the problem on mine? It does not work at all. In the test the sensor model is 'searchf'
Please help guys
sometimes the indisplay Fingerprint sensor stops working at all.
The display wont recognize any touch and stays black.
If i push the Power button it starts working again.
This happens sporadically, 1 -3x a day
Did anyone had the same Problem?
Any suggestions?
Thanks for reading....
No one?
kamueone said:
No one?
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I haven't seen this problem. I use face unlock along with it and it usually recognizes my face before I can even scan it.
When the screen is black, you can put your finger on the display and some glowing circle Appears. This does not appear to me at all. The screen just stays Black.
Thx for the information.
kamueone said:
When the screen is black, you can put your finger on the display and some glowing circle Appears. This does not appear to me at all. The screen just stays Black.
Thx for the information.
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Maybe your fingerprints got erased somehow? Does your phone display a fingerpring icon on the screen a second after you turn the screen off?
Sent from my LYA-L29 using XDA Labs
Yes the second I turn if off it shows a fingerprint sensor. Just after a while it won't toggle the sensor if I touch the display. It's like the fingerprint sensor is deactivated. The second I turn the display on manually it appears again.
Hello! I've got the p20 pro and now I'm testing mate 20 pro. Sometimes I'm not able to unlock the mate with my fingerprints at all. Same finger. The p20 works perfect, just touch and unlock. Mate sometimes I have to touch it 3-4 times before it unlocks , sometimes it doesn't unlock at all? Is that normal? The display was exchanged already because of this issue.
I believe you guys are not the only one. This on screen finger print is not reliable. I guess because they are new and will improve over time. Personally I just use face recognition than finger print. They are a lot more faster and accurate to unlock.
I know it's an old thread but it's happening to my M20Pro right now! It's awful! The screen is protected by a tempered glass made by Spigen (maybe this glass has issues?). I reconfigured the fingerprint and I touched almost 50 times until the phone captured the fingerprint! What's wrong with that sensor?!
I had problems with glass protector, if you can get plastic film it is fine, glass you will have problems....this was my finding
Possible brightness/proximity sensor issue
kamueone said:
sometimes the indisplay Fingerprint sensor stops working at all.
The display wont recognize any touch and stays black.
If i push the Power button it starts working again.
This happens sporadically, 1 -3x a day
Did anyone had the same Problem?
Any suggestions?
Thanks for reading....
Click to expand...
Click to collapse
If you still have this phone and problem: I have a P30 Pro, and/but the reason I write here is because our phones share the fingerprint technology, and I didn't find anyone mentioning this problem regarding P30 Pro. So:
I have the same problem - seemingly sporadically the fingerprint sensor (or screen) wont react until I press the power button. Then I noticed that when the brightness/proximity sensor (located near the top right on the P30 Pro, and next (right) to the upper speaker on Mate 20 Pro) was covered, the screen would get unresponsive. I guess this is by design, to not accidently let your phone come to life in your pocket. The problem was/is that the proximity (?) sensor is way too sensitive - any obstruction at about 2 cm (0.8") above the sensor(s) will trigger this behaviour. I also think it can be triggered under other circumstances; I had som weird fingerprint/screen behaviour in a store with a high and very dark ceiling, but I have to test this again, so don't take my word for it.
Anyway - if anyone is having sporadic problems - see if this could be a reason.
Edit: Well, sometimes my screen is just totally unresponsive even without sensors blocked, so ... I noticed it a couple of times after digging my phone out of my pocket, suggesting it could still have something to do with the sensors turning the screen (functions) off. I'll try to see if I can make it behave the same way in other scenarios.
I have also been experiencing similar problems on my mate 20 pro, But mine is more of an accuracy problem. sometimes its on point and registers instantly. and other times it just doesnt at all.
However i have noticed that in extremely bright weather i have more issues, fingerprint doesnt read at all, and face ID is also doesn't. My finger print issues have started only after EMUI 10.1, so i suspect that it could possibly be a software related issue
I have been using this phone for about a month now, after a week of buying it, i noticed that the screen had a problem. I can't play a single game or do any task that requires 2 fingers because if i put 2 fingers on the screen and then let go of one of them, the screen will think the other finger (that's still on the screen) is not touching the screen. This is really annoying in a game like Call of Duty because it requires 1 finger to move around and one to move the screen and aim, whenever i took the finger that's aiming off the screen i would stop running because it thought i took my other finger off. Please help me fix this issue without having to root my phone.
Has anyone else had issue with the finger print sensor responsiveness, in particular with unlocking the phone. Sometimes it is super sensitive and I unlock the screen on accident and then sometimes its completely unresponsive and I have to unlock via PIN.
Usually after unlocking with PIN, finger print sensor works fine for unlocking.
I can confirm this behavior. XQ-BC52 with 61.0.A23.20
x1vietnguyen said:
Has anyone else had issue with the finger print sensor responsiveness, in particular with unlocking the phone. Sometimes it is super sensitive and I unlock the screen on accident and then sometimes its completely unresponsive and I have to unlock via PIN.
Usually after unlocking with PIN, finger print sensor works fine for unlocking.
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I've had the same problem with with older xperia 1, XZ and pretty much all the phones with fingerprint sensor.
when my finger are cold, when in the summer i'm a little sweaty, after eating something i have difficulty in unlocking phones. it's. a limit of fingerprint sensor.
also if for work you ruin a little your finger sometimes you have to register again a new fingerprint
firithmorgulion said:
I can confirm this behavior. XQ-BC52 with 61.0.A23.20
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Same here, also on the same model and firmware. But as opposed to @Evil_Sephiroth , I never had such issues on my older phones (Samsung Galaxy S7, Galaxy Note 9).
However, the fingerprint sensor seems to be a bit more consistent than how it was in September when I first got my Xperia 1 III. I hope they'll continue to improve it since it is still very inaccurate and frustrating.
Also, since the fingerprint sensor is always on, it would be nice if we could expand the status bar with a swipe on the fingerprint sensor. This was possible on my old Note 9 and it would be a nice feature on the Xperia 1 III since it's a really long phone.