Hello all,
I have an issue with the heart rate monitor of my Stratos. This is the second watch I've been using since I had to return the first that I bought and vendor gave me a refund.
First watch that I returned was because after 1 month of use, heart rate monitor stopped working all of a sudden.
Second watch that I am using now, and it just happens the same again. Heart rate monitor stopped working all of a sudden but with this second watch the new thing is that it also started to get hot and drain its battery really fast.
I think I've tried every rom and software procedure that can be done to reset the watch to see if I could repair it.
Probably there's a hardware issue but since it's the second time it happens to me I'd like to ask you if anyone had experienced the same issue and has any clue about the origin of the hardware issue.
I'm guessing somehow humidity has got inside the watch and some circuit has corroded. What I'm sure about is that I'm not buying any Huami sportswatch anymore xD!
This happened with the first watch: you have unlocked bootloader, flashed ROMs and then returned it for a refund?
About the watch, obviously it's not normal... If the watch gets warm while charging either:
a. Battery is dead (it should not happen to a new watch, unless it came damaged from factory and/or was damaged by misuse);
b. Metallic contacts from charger and/or watch are wet or dirty;
c. Bad power source: what you've been using to charge it?
Either way, flashing ROMs (specially custom ROMs) don't fix anything, it's a myth (and it voids warranty by the way, you cannot return a watch that had bootloader unlocked).
I know warrant is void. But it wasn't covered by warranty anymore so I just had to try something just in case it would work.
Thanks for your answer.
To charge the watch I've been using a Xiaomi charger from my phone and the original base provided by Amazfit.
I didn't do anything with the watch that it was not supposed to stand. And heart rate monitor stopped working twice. So I was wondering if anyone else had similar issues just to learn how and why this happens. I don't think it can be fixed, but I'm really curious about why this happens. I was a Xiaomi wearables fan until now and I'd like to know what to answer when my friends ask me why my Stratos heart rste monitor stopped working AGAIN
Finally I've managed to disassembly one of tje watches and my intuition is confirmed.
Humidity got inside the watch and corroded the circuit of heart rate monitor + battery pins.
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I think corrosion got inside the watch throught the what I think is the barometer hole. There was some 'dirt' on it.
5atm watch they say... Probably not in a hot and humid weather. So disappointed with this. I really liked that watch.
Just to continue playing with the watch: Anyone think that corroded circuit could be fixed by cleaning it with an ultrasonic cleaner?
I've already tried to clean it with a toothbrush and I've been able to remove most of the corrosion but there's some of it remaining and it's impossible to remove it without damaging the components.
Water got inside a Stratos? Did you use it while showering/bathing or sauna?
On Pace it's possible to remove the barometer module, it will fix the battery drain if the cause was in the module only, of course.
I didn't use it at bath or shower and I've not been in a sauna for years.
I do sweat a lot, specially my hands. I live by the sea so I think that combined with high temperature weather plus high humidity is the cause of the humidity to get inside the watch.
By the way, there was no water inside the watch, but parts were corroded
Hi PierreBarrayon, did you manage to fix the problem. I have the same issue!
PierreBarrayon said:
Hello all,
I have an issue with the heart rate monitor of my Stratos. This is the second watch I've been using since I had to return the first that I bought and vendor gave me a refund.
First watch that I returned was because after 1 month of use, heart rate monitor stopped working all of a sudden.
Second watch that I am using now, and it just happens the same again. Heart rate monitor stopped working all of a sudden but with this second watch the new thing is that it also started to get hot and drain its battery really fast.
I think I've tried every rom and software procedure that can be done to reset the watch to see if I could repair it.
Probably there's a hardware issue but since it's the second time it happens to me I'd like to ask you if anyone had experienced the same issue and has any clue about the origin of the hardware issue.
I'm guessing somehow humidity has got inside the watch and some circuit has corroded. What I'm sure about is that I'm not buying any Huami sportswatch anymore xD!
Click to expand...
Click to collapse
On my Stratos the heart rate monitor is broken as well.
The small rectangular glass that protect led get out the device. This certainly the entry point for humidity.
Looks like it was not well glue.
How do you manage to open the watch.
PierreBarrayon said:
Finally I've managed to disassembly one of tje watches and my intuition is confirmed.
Humidity got inside the watch and corroded the circuit of heart rate monitor + battery pins.
I think corrosion got inside the watch throught the what I think is the barometer hole. There was some 'dirt' on it.
5atm watch they say... Probably not in a hot and humid weather. So disappointed with this. I really liked that watch.
Just to continue playing with the watch: Anyone think that corroded circuit could be fixed by cleaning it with an ultrasonic cleaner?
I've already tried to clean it with a toothbrush and I've been able to remove most of the corrosion but there's some of it remaining and it's impossible to remove it without damaging the components.
Click to expand...
Click to collapse
How did you manage to open the watch?
Same here the heart rate glass felt down. I did some mistakes keeping the watch in hot shower but i didnt expect that everything else is working fine no battery drain. It will be my last xiaomi wearable becouse my mi band 2 got the screen dim and barely can see on darkness.
masterismos said:
Same here the heart rate glass felt down. I did some mistakes keeping the watch in hot shower but i didnt expect that everything else is working fine no battery drain. It will be my last xiaomi wearable becouse my mi band 2 got the screen dim and barely can see on darkness.
Click to expand...
Click to collapse
Same here too. Days ago I felt like burning an then it shutted off, now heart rate is not working and the glass is a little loose.
Think we made the same mistake, my miband 2 screen also dimmed out...
That is a shame, they sell unfinished products and we and up buying.
Problems too
Hi there !
Had the same problem. The small disk on the heart rate monitor has come loose and the watch has frozen. After opening and cleaning everything well again. Now I have the following situation. Everything works when the clock is connected with USB. After disconnecting from USB everything works. As soon as the screen darkens, the clock freezes immediately and only a hardware reset stops the process. This is repeated after a restart.
Does somebody has any idea?
Grinch1971_x said:
Hi there !
Had the same problem. The small disk on the heart rate monitor has come loose and the watch has frozen. After opening and cleaning everything well again. Now I have the following situation. Everything works when the clock is connected with USB. After disconnecting from USB everything works. As soon as the screen darkens, the clock freezes immediately and only a hardware reset stops the process. This is repeated after a restart.
Does somebody has any idea?
Click to expand...
Click to collapse
Open the watch and disconnect HR sensor, probably it is damaged if it works fine afterwards (without HR, of course).
lfom said:
Open the watch and disconnect HR sensor, probably it is damaged if it works fine afterwards (without HR, of course).
Click to expand...
Click to collapse
Thank you ! I can not believe it. After the heart sensor was disconnected, there was unfortunately no improvement. But then I separated the individual contacts one after the other and then the watch runs when the microphone contact is detached. :good::good:
Why is there a microphone with no function? or what is it for ?
After a few switch-on processes, the problem is back.
Grinch1971_x said:
Thank you ! I can not believe it. After the heart sensor was disconnected, there was unfortunately no improvement. But then I separated the individual contacts one after the other and then the watch runs when the microphone contact is detached. :good::good:
Why is there a microphone with no function? or what is it for ?
After a few switch-on processes, the problem is back.
Click to expand...
Click to collapse
Stratos has no mic, probably you're talking about the barometer. If disconnecting them didn't work then I am afraid moisture damaged something else, not worth fixing it...
Do you believe this problem will occur on stratos 3? I'm interested in buying a smartwatch for fitness. I don't want any of these problems.
the same here...
the heart rate monitor stopped working after 8 month of usage... after that in 2 weeks the small glass falls off. I newer was swimming with watch (or in sauna), just only sometimes shower after treadmill or weightlifting ...
now it works without heart rate monitor.. (gps is ok.)
---------- Post added at 08:13 PM ---------- Previous post was at 08:12 PM ----------
matariii said:
Do you believe this problem will occur on stratos 3? I'm interested in buying a smartwatch for fitness. I don't want any of these problems.
Click to expand...
Click to collapse
It looks the Stratos 3 has a bigger glass on the bottom, but iI'm not sure the problem is solved...
The HR window on mine came loose in a pool and died. I left it to dry overnight hoping it'd be ok. In the morning it was hot and the back was warped. I could hear the battery leaking. I threw it away immediately. I can't take it home from vacation on a plane to submit a warranty claim, and I don't want that thing anywhere near my wrist again. I was a big amazfit fan. Now I have a Galaxy watch active 2 and I'm not going back.
heart rate monitor
Please do not know where it can be provided? the heart rate sensor + charging connectors, it is one circuit that can be easily disconnected.
Hacking the Stratos
Eventhrough there are parts for Stratos LCD and battery on aliexpress. I am still not able to find the stratos charging / pulse sensor ribbon. The closest thing is a used Stratos on ebay.
Messaged Amazfit as well but like many owners, I have received no response.
So here is how I take things into my own hands:
1. Watch was shutting down / overheating and pulse sensor windows eventually pops out
2. Open up watch with heatgun (low heat ~ 200C) and spudger. Notice the corrosion caused by water damage.
3. Clean up the mess with 99% alcohol and flux, desolder the capacitors and apply silicone conformal coating
Glue everything back and funny thing is led blinks in continuous heartrate monitoring but I don't trust the reading and led doesn't blink in any exercise mode.
HRM on Stratos is nonsense to begin with. I have better result connecting my bluetooth chest strap with the watch anyways.
Have similar problem with the water resistant seal on a amazfit bip before, so fool me twice...
Related
(The problem is solved, you can find the solutions in first 2 pages)
I saw some pictures of the Amazfit watches that had been teardown.
I tried to do it, but the watch is glued and fitted hard, so I couldn't open it even with a heater.
Therefore I started this thread to ask for help, for me and people who need opening the watch because of battery drain issues or ...
And secondly, asking developers: is it possible to disable the watch's microphone by software operations, so that it stop using battery?
Thanks in advance
Sadegh
In the following I gathered all posts about opening the watch. I hope they help.
Unfortunately they did not said how exactly they opened the watch without damage.
SpecPC said:
Hi Guys,
lot of users complain on draining battery by Amazfit Pace ... but no one check hardware. Today I opened my watch and I found probably root cause of problem. Reset hole is not enough tight and semiconductors (rest switch and probably pressure sensor) are totally corroded as on photo.
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Matt
Click to expand...
Click to collapse
selenien said:
the problem is the pressure sensor and the micro ...
humidity inside, if unbranched.
the problem disappear ....
Click to expand...
Click to collapse
mikas2 said:
I opened mine with 2 minutes hair dryer and a knife.
I disconnect the part near the hole and did a factory resert and the clock stopped drain the battery.
the compass which was already broken disappeared from the menu.
View attachment 4549793
Click to expand...
Click to collapse
And this is the damage after I tried to open it.
I afraid to continue and totally break it.
if you warm the smartwatch well with the hair dryer the glue becomes soft and the device opens easily not damaging anything, to glue again you should have indicated glue to be appropriately isolated and later take off again if necessary.
I open my with cuter and help with hair dresser...simple..
Thanks for your answers my friend
I'll try to open again.
And can somebody, a developer or ... help us to disable the microphone by software operations?
If this be possible I think it stop battery drain problem.
Sadegh said:
Thanks for your answers my friend
I'll try to open again.
And can somebody, a developer or ... help us to disable the microphone by software operations?
If this be possible I think it stop battery drain problem.
Click to expand...
Click to collapse
The problem isn't the mic, it's not active all the time... The problem is most probably due to a corroded barometer, that it will drain energy either being active or not. The only solution it to remove or replace the whole module.
lfom said:
The problem isn't the mic, it's not active all the time... The problem is most probably due to a corroded barometer, that it will drain energy either being active or not. The only solution it to remove or replace the whole module.
Click to expand...
Click to collapse
Thanks for your clarification.
But what if the barometer be disabled? could it stop battery draining? or is it possible to disable it buy software or ROM measurement?
mikas2 said:
if you warm the smartwatch well with the hair dryer the glue becomes soft and the device opens easily not damaging anything, to glue again you should have indicated glue to be appropriately isolated and later take off again if necessary.
Click to expand...
Click to collapse
I warmed it up for more than 10 mins.
But no luck its too fitted and I couldn't open it.
For me it work like that, i think all devices are the same.
mikas2 said:
For me it work like that, i think all devices are the same.
Click to expand...
Click to collapse
I used a better hair dryer and warmed it up.
That worked thank you and all friends who helped.
Now I have opened it and have this on the image:
how to reach the mic and barometer? and how to cut them?
and is it possible to only remove the barometer?
Thanks again
Here is the pic:
Ok I found it
there is no need to open the screws just insert some sharp thing like a needle in the hole of mic and take it out slowly.
Now I removed the mic and barometer, I am testing the battery life.
I hope it back to normal 5 good days
It seems removing mic and barometer worked.
In airplane mode, after 24 hour the battery from 98% is now 92%.
only 6 percent a day.
I removed the barometer from the board and now only the mic is on it.
Then I inserted the board again to the watch.
The battery is OK.
The mic is working. so I only lost the barometer.
Thats very satisfying .
mine still 86% after 24 hours, maybe i will try open the watch, hope someone can make a tutorial video how to remove mic and barometer
Sadegh, do u glue back the watch to retain at least waterproofing this watch ?
nizzamms said:
Sadegh, do u glue back the watch to retain at least waterproofing this watch ?
Click to expand...
Click to collapse
Yes I did it today
But I dont dare to test its water-resistance (not proof) capability now
nizzamms said:
mine still 86% after 24 hours, maybe i will try open the watch, hope someone can make a tutorial video how to remove mic and barometer
Click to expand...
Click to collapse
Your battery seems OK.
But anyway after opening the watch
The only problem of battery draining is barometer that fortunately can be removed
you easily can take out the mic and barometer.
Then remove the barometer from the board and turn back the mic to the watch.
your mic works again and the battery will be OK hopefully.
Sadegh said:
I removed the barometer from the board and now only the mic is on it.
Then I inserted the board again to the watch.
The battery is OK.
The mic is working. so I only lost the barometer.
Thats very satisfying .
Click to expand...
Click to collapse
Hi sadegh,
could you show us the picture where to remove the mic and to remove the barometer?
also, when you glued back the watch, what kind of glue did you use?
appreciate to hear from you soon so i can used my watch as regular as i could. thank you in advance.
Hello to everyone, a few days ago my watch started shutting down after a while, sometimes write after boot and sometimes after 5 or 10 minutes or so. I tried reverting to stock settings (factory reset) also sync it with a new account from other phone, I even installed Everest Rom and still it shuts down after a few minutes. Also sometimes it gets very hot, all over the watch not only at the bottom or the front glass.
The watch is in my possession for around 1,5 year and it is the international version.
Same behavior, is the result of water geting in...
How is that possible , it is water resistant!?
Did you open it easily?
psillos said:
How is that possible , it is water resistant!?
Did you open it easily?
Click to expand...
Click to collapse
It was used a year, never taken off the hand unless charging., so it got into sea swiming, hot showers/baths, everything, and i did not kept it in clean water for 10 min, or what the manual says... . So all that chemicals and salt afected the seals ...
It was opened by the service guys, i sent it for waranty, which they ofcourse void it (apparantely no device is covered by waranty if liquides get inside them ... ?!?)
I will try to test if is fixable by my self.... with no water resistance...
Thank you my friend for your time and answers, I will try to open it and see if this is wrong with my watch too. Last year after every swim I did clean it up but this year I never did so maybe this is what happened to mine also.
My problem was not from getting water in
psillos said:
My problem was not from getting water in
Click to expand...
Click to collapse
Can't really tell from the image, but it looks like there is some corosion/oxidation on the capacitors near the sensor ? (seems like some green/blue colored contacts). If so, maybe try to gentaly clean it, it could make electrical contact between components that should not be in contact.
Also look at the battery and see if there is any visible damage to it
... my battery is 0 volts, and a little puffy, i will try to see if it takes charge.
If yours got extremely hot as mine did, pls consider the safty issues of the situation
Cisf said:
Can't really tell from the image, but it looks like there is some corosion/oxidation on the capacitors near the sensor ? (seems like some green/blue colored contacts). If so, maybe try to gentaly clean it, it could make electrical contact between components that should not be in contact.
Also look at the battery and see if there is any visible damage to it
Click to expand...
Click to collapse
I think you are wright my friend, I 'll get back home and see it more closely and try to clean it up and see if that helps.
Well you were wright about sensor
I tried to clean as good as I could but with no luck , I also checked the battery and it seemed ok to me.
Then I decided to cut the sensor power by cutting the cable that connects to it and then booted up the watch and everything is working fine ,no shutdowns, no overheating problems and no battery consumption at all. I guess that the sensor is no longer working at all and it isn't anymore waterproof but at least I have a fully functional watch until i decide what to do. Thanks again for pointing out the corrosion-oxidation of the sensor. The only thing I cannot comprehend is how did that happen to the sensor capacitors, since there where no moisture inside the watch!?!?
Thanks again my friend!
Yesterday suddenly my amazfit stratos starts to turn off after some minutes and the buttery is running off very fast. After full charged the 100% becomes 50% few minutes later. Also I realized that the watche's temperature is very high. Please does anyone knows how to fix it?
SACS73 said:
Yesterday suddenly my amazfit stratos starts to turn off after some minutes and the buttery is running off very fast. After full charged the 100% becomes 50% few minutes later. Also I realized that the watche's temperature is very high. Please does anyone knows how to fix it?
Click to expand...
Click to collapse
Very similar to my moto360 sport, guess what I found, battery is dead.
Holydao said:
Very similar to my moto360 sport, guess what I found, battery is dead.
Click to expand...
Click to collapse
Αnd what about overheating?
I had a Stratos for about 1 year and then it died, with the problem that you said. I can't say if it has the same problem, but in my case, was the heart rate sensor that went crazy and was making that. I was hiking and it began to overheat and shutting down and I don't realized the reason and keep trying to turn it on. I was sweating, and when we stop to eat, I take off the watch and realized that the little plastic that protects the heart rate sensor in the back, has jump of, and I think that was the reason that leave HR to malfunction. The HR was already having some crazy measures in the last times, giving alerts that I had high readings and should stop, when was not truth, I was normal, but I never concern about that, but now when I think about it, I suspect that was HR getting malfunction, that I suspect has origin in a design error in the protection that covers it. I think that is enough it began to "leaking" to HR fail
johnypmr said:
I had a Stratos for about 1 year and then it died, with the problem that you said. I can't say if it has the same problem, but in my case, was the heart rate sensor that went crazy and was making that. I was hiking and it began to overheat and shutting down and I don't realized the reason and keep trying to turn it on. I was sweating, and when we stop to eat, I take off the watch and realized that the little plastic that protects the heart rate sensor in the back, has jump of, and I think that was the reason that leave HR to malfunction. The HR was already having some crazy measures in the last times, giving alerts that I had high readings and should stop, when was not truth, I was normal, but I never concern about that, but now when I think about it, I suspect that was HR getting malfunction, that I suspect has origin in a design error in the protection that covers it. I think that is enough it began to "leaking" to HR fail
Click to expand...
Click to collapse
Did you install an app lately? Maybe it's all about rom? I really don't know...
Holydao said:
Did you install an app lately? Maybe it's all about rom? I really don't know...
Click to expand...
Click to collapse
johnypmr said:
I had a Stratos for about 1 year and then it died, with the problem that you said. I can't say if it has the same problem, but in my case, was the heart rate sensor that went crazy and was making that. I was hiking and it began to overheat and shutting down and I don't realized the reason and keep trying to turn it on. I was sweating, and when we stop to eat, I take off the watch and realized that the little plastic that protects the heart rate sensor in the back, has jump of, and I think that was the reason that leave HR to malfunction. The HR was already having some crazy measures in the last times, giving alerts that I had high readings and should stop, when was not truth, I was normal, but I never concern about that, but now when I think about it, I suspect that was HR getting malfunction, that I suspect has origin in a design error in the protection that covers it. I think that is enough it began to "leaking" to HR fail
Click to expand...
Click to collapse
I just noticed that the little plastic that protects the heart rate sensor in the back, has jump of just like yours. Is there any solution? Maybe if I put insulating tape on the sensor will fix the problem?
Holydao said:
Did you install an app lately? Maybe it's all about rom? I really don't know...
Click to expand...
Click to collapse
Nothing to do with software, was a hardware problem
---------- Post added at 09:51 AM ---------- Previous post was at 09:45 AM ----------
SACS73 said:
I just noticed that the little plastic that protects the heart rate sensor in the back, has jump of just like yours. Is there any solution?
Click to expand...
Click to collapse
When it jump (about 2 months ago) I search a little bit and there was some people that disable totally the HR (and it continues working without HR, but I didn't even see how they disable it. If you have warranty send it for them. I didn't try do anything, in the rest it was very good, so I sell it for parts.
And made the BIG mistake of buying GTR, that GPS is bad (my bad, because I didn't realise that there was going to be a Stratos 3, and thought that GTR was the Stratos replacement)
johnypmr said:
Nothing to do with software, was a hardware problem
---------- Post added at 09:51 AM ---------- Previous post was at 09:45 AM ----------
When it jump (about 2 months ago) I search a little bit and there was some people that disable totally the HR (and it continues working without HR, but I didn't even see how they disable it. If you have warranty send it for them. I didn't try do anything, in the rest it was very good, so I sell it for parts.
And made the BIG mistake of buying GTR, that GPS is bad (my bad, because I didn't realise that there was going to be a Stratos 3, and thought that GTR was the Stratos replacement)
Click to expand...
Click to collapse
I put a piece of insulating tape on the sensor, 1 hour ago, and it works fine. I believe that I solved the problem, without heart rate sensor of course.
SACS73 said:
I put a piece of insulating tape on the sensor, 1 hour ago, and it works fine. I believe that I solved the problem, without heart rate sensor of course.
Click to expand...
Click to collapse
Yes, when I search people say it is possible, and if I know that GTR is this piece of s*** I would try to.
Hello guys,
My HR Stratos 2.3.10.5 sensor is overheating right after turning on the watch. I had already noticed that I could not measure the pulse rate and a few days later I began to feel a slight burning in the skin, when taking the watch I see that the problem is the sensor.
Visually everything is ok and if you turn off the clock it cools again.
Has it happened to anyone or do you know how to solve it ?
Thanks in advance.
I am having the same issue, even got my skin burnt by the sensor. Have you fixed your watch?
The first time I was sleeping and I thought it was pulling my hairs from my wrist and took it off, but today after cycling it started to hurt again and when I saw the sensor was extremely hot and there was two little burnt spots in my wrist.
Was researching and saw many people complaining about it but no solution at all.
Check HR sensor conver: either it fell off or let moisture get inside the device, corroding the HR sensor. Either open the watch and remove / replace the sensor module (it won't be easy to find a replacement) or replace the whole watch.
lfom said:
Check HR sensor conver: either it fell off or let moisture get inside the device, corroding the HR sensor. Either open the watch and remove / replace the sensor module (it won't be easy to find a replacement) or replace the whole watch.
Click to expand...
Click to collapse
Now that you point that out, I really don't remenber if there was a cover or not... Anyways, if that fell off, it came off without any pressure, bump or whatever... It should not fall so easily, now my watch is overheating very quickly, specially when I turn on the HR, it even shuts down. I am trying to contact the shop and Huami.
Less than 3 months using it, the watch is great besides this issue, let's see what happens.
mrps2 said:
Now that you point that out, I really don't remenber if there was a cover or not... Anyways, if that fell off, it came off without any pressure, bump or whatever... It should not fall so easily, now my watch is overheating very quickly, specially when I turn on the HR, it even shuts down. I am trying to contact the shop and Huami.
Less than 3 months using it, the watch is great besides this issue, let's see what happens.
Click to expand...
Click to collapse
the small glass - hr cover is off on your watch... the same here after 8 months. I'm using the watch only for running or treadmill. (somethimes weightlifting..) . I was newer swimming or in the sauna...
biglaci said:
the small glass - hr cover is off on your watch... the same here after 8 months. I'm using the watch only for running or treadmill. (somethimes weightlifting..) . I was newer swimming or in the sauna...
Click to expand...
Click to collapse
Me too, always very careful with it, but as you can see I cannot use it anymore, tryed to contact the ebay seller/ ebay/ paypal/ Xiaomi/ Amazfit
Ended up losing my money as even if I wanted to pay to fix it, no representative here in Australia would fix it for me... Extremely disappointed with the brand.
Starting a thread here for all users from the Indiegogo that have started receiving their watches and are having issues with them since tech support at Huami Amazfit seems pretty slow.
Caution : do not enter in parameter on the Watchface stored by default in the band, it can freeze the watch and only solution is waiting until the battery died
Still same issue than all other Amazfit : it do not track sleep in no standard time. (ex stop tracking at 11H00AM, and not track after sunrise)
Awaiting my watch so i can contribute.
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https://www.amazon.fr/photos/share/H9RckC4wtNNc2hj4AiDcZ1DZMIaico35O9ug6g5sqFM
Amazfit X... Day 3
Overall the device looks good and the functions that do function appear fine.
Firmware version 1.0.0.63 (updated on arrival 17th Sep and no others available at this point)
I have found two actual problems to date :
1) Absolute showstopper for me - the GPS for workouts struggles to get a GPS lock, as Mark suggested the antenna might be in the band and if I take the watch off and apply light pressure around the junction of the top half of the band I get a GPS lock, have not concluded exactly what works and don't really want to keep prodding but this seems like a physical build issue. Getting a GPS lock is one thing.... Maintaining it, well seems I have managed about a mile before I am off the grid again. I have been comparing to the results generated on my phone using my mi band 3 (ie the phone gps) and that gives a perfect route every time so I know it is possible.
... Update....I didn't know that there was an automatic detection of workout feature, found it today, about 15 minute into a walk the watch woke up and decided (correctly) I was walkiing and that counting should start at zero.... 200 metres later it lost GPS.
2) Sleep - it seems last night I did not sleep according to it, 50% fail so far.
There are of course niggles that could be improved :
1) the schedule function... Does anyone use that? Perhaps in this day and age integration with Google Calendar / MS Outlook would be more sensible.
2) Goals : I don't appear to be able to have an activity goal.... So I can have steps but a 10 mile bike ride counts for nothing at the top in large digits of the app.
3) How can I export my data?
4) Synchronisation is erratic eg if I start a workout I see a message "cannot sync during a workout" even after the workout has completed and I have to force a manual sync. It does sync eventually (my first attempt I noticed hours later), music has the same issue. Likewise I changed the steps goal on the watch but it simply did not update the app.
5) The security pass code setting, good idea but it looks like removal detection may not be working reliably - I have been sitting here typing this and the watch has decided that I need to enter the passcode.
6) I am slightly concerned with reports that the glass is easy to scratch.... I don't imagine there will be many screen protectors out there and will they stay attached in water? With such an exposed face and so much made of the complexity of making a curved screen it would be disappointing if that glass scratches easily.
I have mine for about two hours and... It is freezed after I tried to personalize the watchface. I don't understand why Huami still don't have a way to reboot the device. Why not long press the pressure button?
PD: don't personalize anything on the watch.
ivsu said:
I have mine for about two hours and... It is freezed after I tried to personalize the watchface. I don't understand why Huami still don't have a way to reboot the device. Why not long press the pressure button?
PD: don't personalize anything on the watch.
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Click to collapse
Same here.
How long should it take to emptying battery?
Gosh... should have read here before!
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fmotta said:
How long should it take to emptying battery?
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I think we'll have to wait several hours, it depends of the battery level. Mine it was at 50 %...
Mine was full [emoji24]
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Mine was at 98% when freezed. It died in 6H with about 2H by pressing the button (when watching TV) to have an haptic feedback wich drain the battery more quickly with the vibrating motor.
dersie said:
Mine was at 98% when freezed. It died in 6H with about 2H by pressing the button (when watching TV) to have an haptic feedback wich drain the battery more quickly with the vibrating motor.
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Click to collapse
Good idea
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Hi, guys, my Amazfit X got stuck after I tried to modify the quadrant and it doesn't unlock how I can solve it? Is there any way to turn off or do the reset manually? Thanks to who will answer me
Read posts above
Hola from South America everyone! Glad to see so many from Indiegogo here! I am still waiting on mine here in Colombia and have no idea when it will be arriving so I can not contribute to much until it does.
Only thing I am seeing is some folks are on 1.0.0.66 and some on 1.0.0.63 so we need to establish which one of these has more or less problems.
As for the GPS not working I am thinking an issue on the band side that has the screw. Some folks have good GPS while others do not so either a manufacture defect on some or the band simply needs to be removed and re-seated.
see here:
https://youtu.be/vVpZOMhrSec
Also as noted DO NOT try and change widgets on the watch face as you will most likely lock up the display and have to drain the battery. Someone can chime in if you can make changes of the widgets on the Zepp app or is it only on the watch itself?
I looked very closely at that YouTube video and I can not make out metal contact points for the antenna so perhaps someone here would be kind enough to check it out and maybe take some closeup photos of how that GPS antenna is actually making contact on that half of the watch band.
I got mine on Indiegogo and live in the US. Below is an email I wrote support so others can see what kind of issues I had for comparison. I do love the form factor and hardware but there are some deal breakers for me at least.
From the first moment I powered on my Amazfit X I've been having multiple issues. I appreciate the form factor and the efforts of your company but I'd like to return this watch.
Issues I've experienced
-Battery indicator on watch stops at a certain number while charging even though it charges past that number.
-I've configured it to display miles but after a workout some data shows as km and pace data is displayed wrong
-Swiping gestures are not consistently tracked.
-Pinch gesture is not consistently tracked.
-The button on the side is inconsistently tracked and sometimes just flat out doesn't work.
-I have had at least 2 workouts (one open water swim and one jog) where I started the workout and later I look down and my watch is on the home screen with no workout being logged.
-I have jogged over 5 times with it in the same area and it doesn't lock GPS for anywhere between 3 and 5 minutes even when hooked up to my phone via bluetooth (assuming it needs agps).
-Even though I'm outdoors with clear open sky, the tracking data is sporadic (see attached pic)
-I've had an issue where the Zepp app sits in my notification shade and just tells me it can't connect (until I reboot).
-I have a clean lean Pixel 4XL and the issues were on Android 10 and 11.
tahlsr said:
I got mine on Indiegogo and live in the US. Below is an email I wrote support so others can see what kind of issues I had for comparison. I do love the form factor and hardware but there are some deal breakers for me at least.
From the first moment I powered on my Amazfit X I've been having multiple issues. I appreciate the form factor and the efforts of your company but I'd like to return this watch.
Issues I've experienced
-Battery indicator on watch stops at a certain number while charging even though it charges past that number.
-I've configured it to display miles but after a workout some data shows as km and pace data is displayed wrong
-Swiping gestures are not consistently tracked.
-Pinch gesture is not consistently tracked.
-The button on the side is inconsistently tracked and sometimes just flat out doesn't work.
-I have had at least 2 workouts (one open water swim and one jog) where I started the workout and later I look down and my watch is on the home screen with no workout being logged.
-I have jogged over 5 times with it in the same area and it doesn't lock GPS for anywhere between 3 and 5 minutes even when hooked up to my phone via bluetooth (assuming it needs agps).
-Even though I'm outdoors with clear open sky, the tracking data is sporadic (see attached pic)
-I've had an issue where the Zepp app sits in my notification shade and just tells me it can't connect (until I reboot).
-I have a clean lean Pixel 4XL and the issues were on Android 10 and 11.
Click to expand...
Click to collapse
I've been sending feedback and emails to Amazfit - for me the GPS is useless and I also flagged yesterday that Zepp is killing my battery, no response yet, to be kind their website does say a day response for emails but in this day and age that is a longtime but given the comments generally out there I'm suspecting I wont hear anything.
---------- Post added at 11:15 AM ---------- Previous post was at 10:52 AM ----------
It looks to be like the band itself is irrelevant for the GPS connectivity - the rubber band has a plastic insert that presumably gives strength for the connection but all plastic parts.
The connection is made from a "tab" that sticks out from the watch body that can be seen in the video, that has 2 screws (torque style) , I would presume the guts would slide out of the body if I undid those (luckily I don't have small torque drivers so the temptation is zero for me) and the tab itself has some lines on the plastic on the underside in the moulding, it does suggest to me that there is something in the tab and not just a connection point.
The screw "hole" in the tab is a small brass fitting, I presume that it might be that for strength.
I have removed the strap and reseated, amusingly it got a GPS lock while I was doing this but I suspect the moment I moved / sneezed etc it would drop so cancelled and got a lock again straight away (wearing the watch holding my arm out the window, clear surrounding other than the house I am sitting in!) but having started this email I tried again and nothing, took it off and lock moments later.
I don't think my efforts are scientific by any means but it seems to me that when the watch is not being worn a GPS lock happens - best I have had is about 10 seconds but can be up to 30 seconds so even at best it's only passable but when being worn it is at best patchy....I wonder if the antenna is on the bottom not the top and there is a simple design flaw unfortunately unlike a phone it's not possible as it stands to expose the gps activity so we can't see what it is / is not doing) but it does look like a manufacturing flaw as it stands, I've got sick of hanging my arm out the window to see if it will connect when being worn, it won't.
I have am also tried the other method of contacting Huami via the contribution because officially I am yet to receive a tracking number so I assume I will receive a production ready model soon but just in case I checked with my credit card provider, went through on the 28th April, might talk to them if the vendor is unresponsive.
The GPS of the Amazfit X is a disaster. Yesterday I made a 13 km walk around Barcelona and it registered more than 20 km. Sometimes loses the connection, when a notification pops up the GPS signal dissapears and it can be really hard to start a new workout with GPS connected.
Also I made a discover: when I attach the watch to my hand the route is a completely fail. But, if I wear the band free from mi hand (and making sure that my finger is registering my pulse), the registered route is enoughtly accurate. It seems a hardware issue about the position of the rubber band.
I think “Bow to the Future” translates to “Bend Over”!
These are all taken direct from the Campaign updates page on Indiegogo:
"Since we have released the always-on display function last time, we are now announcing two newly confirmed features."
"To facilitate your actions without using a keyboard, Amazfit X has incorporated a hands-free voice-activated assistant where the watch can be easily directed according to your voice commands. Some primary commands include: "Open target", "Open stress", "Start treadmill", "Open count down", etc."
"Extend The Campaign For Another 30 Days. This extension will not affect the current delivery schedule."
"The production process is going smoothly, and we will ship out the units as per scheduled and update the latest shipping dates once confirmed."
"The earlier the orders are placed, the earlier they will be shipped and delivered to your door."
"Some of the issues mentioned including the lack of watch faces, pinch sensitivity, sleep tracking, etc., however, have already been resolved with the current software update."
So from what everyone has been saying, non of these are true?
I have taken screen captures of all the "Updates" they have posted over there. You never know if a class-action might be coming in the future.
I stole this from the comments section as it made me spit out my morning coffee from laughing so hard this morning, thank you Gary McL for making my morning!
I think “Bow to the Future” translates to “Bend Over”!
Compare GPS Amazfit-X and Garmin Vivoactive3 on same route
https://drive.google.com/file/d/1k_KLwtSEArouUSbvfbB0G7h6Yd9QkCVc/view?usp=sharing
https://drive.google.com/file/d/14Pt4033LXBVS17dhYo2HJd5ECu9BgAhS/view?usp=sharing