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I own Sony Tablet S since last 90 days but has a lot of problems, it has been at the service station due to its issues for more than 45 days.
The features/functions included are really nice, but the company doesn't care for the customers.
I called and mailed the Customer Care for more than 20 times, but didn't got a revert even once.
I somehow got a replacement, but the same issues were there in that one too.
If not wrong, I got the promises from the Customer Care around 20 times to revert back, but just got 1 revert back.
The major issues I am facing are
1. Wi-Fi disconnects regularly
2. Wi-Fi doesn't have proper range which you can even see in the youtube link as follows:
http://www.youtube.com/watch?v=8FRb855gBMo
3. The device hangs a lot when loaded, stops responding for a long time and the only solution remains is to Restart/Shutdown
4. The screen doesn't get unlocked many a times even upto 30 seconds after pressing the unlock button.
5. GPS connectivity issue: Connection to GPS only remains if you stay at a place, not if you move anywhere from a particular place.
BUT THE WORST problem I am facing is the WORST COMPANY SERVICE.
The stupids don't just know any status of the problems most of the times.
They promise to call/revert back, but I didn't get any reverts of my e-mails from the 13th of April 2012. I can't understand why is this happening to me ???
Any1 facing any of these issues ???
Please provide me reverts unlike SONY
I have the same problems 3 & 4 as you. And most probably caused by the WiFi connection.
I have sent in my Tablet for repair cause after a month of usage - the battery cannot be charged.
Hopefully the ICS update will solve these few problems.
I'm from Singapore and Sony after-sales service sucks all around the world except USA, Japan & maybe UK. That's where all their customers are at. =)
Sorry to hear you're having problems.
If you've had the same wifi issues with 2 tablets then it's unlikely to be a hardware problem and more likely to be a compatibility or settings issue between your router & tablet.
I'd try connecting to another router or network or if this is not possible look at temporarily removing security and possibly changing channel settings on your router. There are other threads here which discuss some wifi issues. Make sure your router has the latest firmware installed and do make sure you've updated to the latest version of Android for your region as this has been known to help
Wifi will disconnect when the tablet goes to sleep but should connect again within 10 secs or so of waking up Unless you download an extra app which forces constant connection.
With respect to the laggyness and crashing what apps do you have installed? I'd be tempted to point the finger there first before blaming the tablet, might be worth going through them and seeing if you can narrow it down to a dodgy app or one that doesn't like the Sony much. Certainly like above get the latest android.
I hope the issues get sorted swiftly for you.
jameslindsey said:
Sorry to hear you're having problems.
If you've had the same wifi issues with 2 tablets then it's unlikely to be a hardware problem and more likely to be a compatibility or settings issue between your router & tablet.
I'd try connecting to another router or network or if this is not possible look at temporarily removing security and possibly changing channel settings on your router. There are other threads here which discuss some wifi issues. Make sure your router has the latest firmware installed and do make sure you've updated to the latest version of Android for your region as this has been known to help
Wifi will disconnect when the tablet goes to sleep but should connect again within 10 secs or so of waking up Unless you download an extra app which forces constant connection.
With respect to the laggyness and crashing what apps do you have installed? I'd be tempted to point the finger there first before blaming the tablet, might be worth going through them and seeing if you can narrow it down to a dodgy app or one that doesn't like the Sony much. Certainly like above get the latest android.
I hope the issues get sorted swiftly for you.
Click to expand...
Click to collapse
+1
Inviato dal mio HTC EVO 3D X515m con Tapatalk 2
Wifi is a known unsolved issue the rest is not really nmormal, but why don't you try to contact sony vaio service wich contains tablet s also
Agreed with James. If two tablets have WiFi problems, it's almost guaranteed that is a problem with your network environment, not with the Tablet. I have never had a problem with the WiFi and it always reconnects easily.
Also +1 for the app suspicions. Most of those issues sounds like they could be coming from an app (particularly 3 and 4), so try factory resetting your device then installing apps slowly one-at-a-time, waiting about 24 hours between installs to see if any apps cause this behaviour to return.
As for replies from customer service, I can't help you there since Sony replied to my only support Q within three days of my message. Make sure you have the right address, and then try Vaio Service.
jameslindsey said:
Sorry to hear you're having problems.
If you've had the same wifi issues with 2 tablets then it's unlikely to be a hardware problem and more likely to be a compatibility or settings issue between your router & tablet.
I'd try connecting to another router or network or if this is not possible look at temporarily removing security and possibly changing channel settings on your router. There are other threads here which discuss some wifi issues. Make sure your router has the latest firmware installed and do make sure you've updated to the latest version of Android for your region as this has been known to help
Wifi will disconnect when the tablet goes to sleep but should connect again within 10 secs or so of waking up Unless you download an extra app which forces constant connection.
With respect to the laggyness and crashing what apps do you have installed? I'd be tempted to point the finger there first before blaming the tablet, might be worth going through them and seeing if you can narrow it down to a dodgy app or one that doesn't like the Sony much. Certainly like above get the latest android.
I hope the issues get sorted swiftly for you.
Click to expand...
Click to collapse
Thanks for reply dude, but you'll really be amazed to know that
My router doesn't have any issue, it has been upgraded to the latest firmware.
To add I connect the same router with 2 Nokia E6-00, Nokia N8-00, Nokia E63, 2 Sony Vaio Laptops, 2 PC with a linksys usb modem, Samsung Galaxy S, Nokia E71, Lenovo Laptop, Samsung Galaxy Note, Sony Walkman Live, a lot Iphones of my customers get connected to it, a lot ipads get connected to it and none of them have problems, why this is the only 1 ???
About softwares, again a shock this is a problem when my Tablet was just opened from the box even, it is still there and I guess will remain forever, and if you guys don't know, just check the youtube link I provided, it explains a lot.
Anyways thanks for the help
And even I use 4 Sony Vaio Laptops and always suggest Sony to my friends and relatives, but this time I faced the worst cause they promised me to revert back almost 20 times, but I got a revert only once. What the f**k
Guys please reply if any of you are facing the same problem or not ???
i noticed a few times when i either make a call or answer one the microphone just doesn't work - it doesn't happen all the time, sp i assumed it would either be a network or sim card issue. however, i have another phone on the same network (an android phone) which never has the same glitch.
i'd since sent my lumia back to resolve a camera quality issue (which they fixed), but the mic glitch happened again. i know i'll have to send it back for repair again, i was just wondering if this has happened to anybody else?
on a good note, the phone came back with a much MUCH improved camera (prior, the pictures taken on auto were all yellow and badly focused, unless i played about with specific settings. the battery was also much improved, even after the update (which lead me to believe a certain weather app was the cause, as i haven't redownloaded that app after receiving back the phone)
I have problem with mic too (actually my Mom ;>)
Phone was sent to repair three times, and nothing...
There is more about this in topic I made:
http://forum.xda-developers.com/showthread.php?t=1518169&highlight=microphone
I think I must record call with my mom and then play it to them, because they say all is good (but with shi**y old SE everything is great, and signal is worse than in this SE...)
Same problem here, how did u get this fixed?
Hello,
I just received the Vernee Thor E.
There is a big problem with the phone. When I call someone he can barely hear me.
My voice is just too low even when I speak very closely to the mic. The quality is also very bad compared to the Samsung Galaxy S7 of my daughter or others phones.
I have différent phone at home: LG G3, Xaomi ReDMI S1, etc... I never had a problem like this.
Any suggestion or help
Best regards to all ready me.
Thanks
pikachu1233 said:
Hello,
I just received the Vernee Thor E.
There is a big problem with the phone. When I call someone he can barely hear me.
My voice is just too low even when I speak very closely to the mic. The quality is also very bad compared to the Samsung Galaxy S7 of my daughter or others phones.
I have différent phone at home: LG G3, Xaomi ReDMI S1, etc... I never had a problem like this.
Any suggestion or help
Best regards to all ready me.
Thanks
Click to expand...
Click to collapse
Did you receive the update please? The security patch updates May 5, 2017.
cuciu70 said:
Did you receive the update please? The security patch updates May 5, 2017.
Click to expand...
Click to collapse
Yes I dit the update
Do you have a pair of earphones with a mic? That way you can tell if it's software or hardware at least.
My Thor E hasn't had this problem, I just had a quick look at the settings to see if there is a way to turn up the volume on the mic, but couldn't find one.
pikachu1233 said:
Hello,
I just received the Vernee Thor E.
There is a big problem with the phone. When I call someone he can barely hear me.
My voice is just too low even when I speak very closely to the mic. The quality is also very bad compared to the Samsung Galaxy S7 of my daughter or others phones.
I have différent phone at home: LG G3, Xaomi ReDMI S1, etc... I never had a problem like this.
Any suggestion or help
Best regards to all ready me.
Thanks
Click to expand...
Click to collapse
I have this problem too
How to fix it?
Low mic volume during call
I've got the same problem. However the mic works fine when using WhatsApp and other internet voice calls. The problem seems to affect only regular calls. Regular calls over bluetooth handsfree and jack headphones works just fine.
Hard to say if the problem is sw or hw but the mic alone definitely works. I noticed that the volume sounds fine at the start and then gets lower.
There is another forum trying to solve this: attp://bbs.vernee.cc/forum.php?mod=viewthread&tid=1963&extra=&page=1 (change the a for h at the beginning as I can't post links as a new user ;O] )
Someone recommended to turn off and on the speaker button during a call but it doesn't fully work for me - it gets a bit better but goes high and low and thus is unusable. Tried several times on both ends of the call.
edit: someone on the other forum says the problem is sw and will be solved soon via update... I guess we will see (or not ;O] )
edit2: problem solved with firmware update Thor_E_20170615
Same problem here but the 0615 update did not solved it.... it seems that the mic volume starts fine, gets lower, then fine and again gets lower in waves... it is very annoying... does anybody have a good solution?
I had just received the Thor E and I had the same problem, I temporarily fixed it by disabling "Ok google from any screen".
Other people reported to have solved the issue by altering the volume levels with the app MTK Engineering Mode (I don't know if I'm allowed to post links to other forums, anyway if you search on google you should find something)
galloverde11 said:
I had just received the Thor E and I had the same problem, I temporarily fixed it by disabling "Ok google from any screen".
Other people reported to have solved the issue by altering the volume levels with the app MTK Engineering Mode (I don't know if I'm allowed to post links to other forums, anyway if you search on google you should find something)
Click to expand...
Click to collapse
I can confirm removing "ok google" on every page facility this solved a number of problems for me too.
Lastest update here, 0615, I've totally disabled Google Now and I still get a very low volume on calls
Thor E multiple issues
Just bough the it last week from a reputable seller I thought. Out of the box issues with first sim slot non functional, only 2nd slot took sim, meaning no extra storage.
Sound / mic issues as listed. Got 2 OTA and updated.. still same issues remained. Seller asked me to do recovery by pressing power and volume and choosing recovery. Failed as I get android with exclamation mark saying "command not found"
Seller refused return postage refund...
Found official rom on vernee site.. updated / downgraded to 20170615.. now camera issues, back camera gone, front camera upside down..
Really unhappy and clueless
I have bought the Phone in the last days, got 2 OTA and updated. I dont know before, but now I have no Sensors ( NO Compass, NO Gravity).
Today I received a new Update (Thor_E_20170704) but the same Problem.
PS: I have tried to downgrade the ROM to Thor_E_20170524, but it´s not working.
If I downgrade with Flashtool there are no Errors and it shows that all okay, but I cant boot the Phone after Flash, the Phone is pernamently off.
So I reflash the ROM Thor_E_20170615 but No Sensors. Any Solutions?
a friend of mine solved the volume problem with a factory reset.
---------- Post added at 09:04 PM ---------- Previous post was at 09:02 PM ----------
i've got another problem.
i've installed twrp and i forgot.
when i've done the update (june) it loops to twrp and recovery mode is unavaiable...
Vernee thor E
I have the same problem with this phone...
I really don't know what's wrong with that??
It´s a Firmware bug since Thor_E_201706XX
At this moment the Thor_E_20170524 firmware is the best option.
The latest OTA update Thor_E_20170704174452 is a catastrophe.
The twrp does not work anymore with Thor_E_20170704174452.
Someone is trying to fix this issue.
IMEI problem?
How do I get my IMEI back?
Enter this code in the dialer
* # * # 6813 # * # *
Enter your IMEI
Restart
Hi, big issue. Had this new phone in my hand for an hour or so, then I decided to update the firmware ... 5 minutes and then PUF. Cell dead. No way to turn the phone on. no light, no led ... nothing...
I bought Vernee Thor E about 2 months ago. It was working fine until i upgrade it. Now issue is with voice calls. Whenever a call is going on it stops my mic function, i need to switch on and off the speaker button to re-transmit my voice. It just disable my mic when i press any button shown on dialer while on call it make mic available, and it happens after every 2 to 3 minutes of call.
A2sm said:
I have this problem too
How to fix it?
Click to expand...
Click to collapse
I have this problem too is the software or hardware this is very sad thong. What can I do?.
How to fix it?
Same problem
I'm having the mic issue too. Still no fix?
Kuzx said:
I'm having the mic issue too. Still no fix?
Click to expand...
Click to collapse
I have no fix, just workaround that works for me. When calling I switch to loudspeaker and then back to normal and then mic works.
I need to tell you my short story with the Redmi Note 9S.
I bought the phone at the beginning of may, my first Xiaomi with MIUI (my former phone is also a Xiaomi, but a Mi A1 with Android One) The first two weeks was working OK. I even red some reports about wifi and screen shadows bugs, but my phone didn't show these issues. I was very satisfied with the camera, the speed, and the amazing battery life.
However, around 20th of May it started with wifi disconnections with the screen off, almost every time that screen went off, the connection stopped. I assumed this bug was normal in a recently released device, and that it was going to be solved on the next software update.
Also, one of my smartphone main use is listening to music, through Bluetooth because I have the excellent Sony 1000XM3 headphones. Sadly, I discovered that my headphones, that sounded so good paired with my former Mi A1, sounded very very low with my brand new Redmi Note 9S. At full volume at the phone it sounded low with lack of punch and liveliness. Also, I was surprised that my dad's Redmi Note 8 showed the same behavior when I connected my headphones. So, I suspect from MIUI implementation.
The end of May came and so the first software update to my RN9S. I upgraded quickly thinking that the wifi bug was fixed, and the first days that was my impression. However, around the 8th of June it started again with the random disconnections -less than before, I need to say-.
Also, the Bluetooth bug wasn't fixed, even having informed Xiaomi about it, on official forums and through the feedback app. They requested me to send a logcat, with no further response.
Last weekend I installed the latest update, 11.0.9.0 QJWMIXM, hoping that, after two updates, the bugs was finally fixed. But no, there is no fix at all. Also, on official forums team members are saying that this update will be the last until MIUI 12, probably out in July.
Due to COVID pandemic, I'm working from home, using Whatsapp Desktop to communicate with my workmates. As you may know, WD need to have the phone permanently connected. But with this annoying bug, WD doesn't work, and I received the messages late.
So, frustrated with bad Xiaomi support, and problems with brand new device, I ended selling it, and now I'm going to buy a new, non Xiaomi phone. Luckily I still have my old Mi A1 as a backup, no MIUI of course.
I DON'T RECOMMEND TO BUY THIS DEVICE NOW, UNTIL ALL BUGS WILL BE FIXED.
Hope my short story serves as a warning to buyers, and a wake up call to Xiaomi. Care about your phones and your customers.
my experience, dont touch a Xiaomi phone unless its been out in the market for atleast 6 months.
slybunda said:
my experience, dont touch a Xiaomi phone unless its been out in the market for atleast 6 months.
Click to expand...
Click to collapse
A very good point. I also feel that I bought this phone too early, and we are all sat here wondering if the major bugs on our phones are going to be fixed. I won't be too hasty next time, I'll probably purchase something else too.
I am very happy with my purchase.
Consider installing a custom rom. I have not noticed any bugs + much more useful than MIUI: https://forum.xda-developers.com/redmi-note-9-pro/development/rom-evolution-x-ganja-curtana-t4094495
wwwwe said:
I am very happy with my purchase.
Consider installing a custom rom. I have not noticed any bugs + much more useful than MIUI: https://forum.xda-developers.com/redmi-note-9-pro/development/rom-evolution-x-ganja-curtana-t4094495
Click to expand...
Click to collapse
That's what my plan is, I love the phone but very disappointed with stock support. What amazes me is that the custom Rom devs can produce a custom build without the bugs, yet Xaiomi don't see these major bugs as a priority.
I really want to flash Evo X, but I want to make sure I do it right. At the moment I am reading about bootloops with some people that have tried it.
Sorry if this is off topic here but what were your exact steps flashing the Evo x ROM. Just bullet points will be fine.
I'm rooted with Magisk. I just need to be rid of these bugs once and for all.
First of all a disclaimer, the source code for TWRP for Note 9S has not been published. It may contain some malware or anything else. I am not responsible for any damage. I just tell what I did and it worked for me. Might not work for you.
PC is required to do the following:
" unlock bootloader
* update to MIUI v11.0.7, I got a fixable bootloop on other version (search MI forums or similar for the files. Update from system menu did not work for me)
* turn off phone
* enter fastboot with volume down + power
* install TWRP (search MI forums)
* copy Evolution X install file to SD card
* follow the instructions in Evolution X thread
The problem is that Miui Global is a terrible operating system, really horrible. Don't expect improvements with Miui_12.
Or wait for roms based on Pure Android (AOSP / LOS) or if you want to keep Miui raisins for rom Xiaomi.eu
No one pushes you to buy this device so stop whining here like a baby.
HidekiRyuga said:
No one pushes you to buy this device so stop whining here like a baby.
Click to expand...
Click to collapse
Have you even read what he wrote?
I have had my Redmi Note 9S since mid-May. No issues like that all for me thus far.
No problem like the one you describe.
The sound is great. If it was low for you (as it was for me when i first connected my earphones) you must use both the phone and earphones volume slider to increase the sound.
xsam123 said:
I need to tell you my short story with the Redmi Note 9S.
I bought the phone at the beginning of may, my first Xiaomi with MIUI (my former phone is also a Xiaomi, but a Mi A1 with Android One) The first two weeks was working OK. I even red some reports about wifi and screen shadows bugs, but my phone didn't show these issues. I was very satisfied with the camera, the speed, and the amazing battery life.
However, around 20th of May it started with wifi disconnections with the screen off, almost every time that screen went off, the connection stopped. I assumed this bug was normal in a recently released device, and that it was going to be solved on the next software update.
Also, one of my smartphone main use is listening to music, through Bluetooth because I have the excellent Sony 1000XM3 headphones. Sadly, I discovered that my headphones, that sounded so good paired with my former Mi A1, sounded very very low with my brand new Redmi Note 9S. At full volume at the phone it sounded low with lack of punch and liveliness. Also, I was surprised that my dad's Redmi Note 8 showed the same behavior when I connected my headphones. So, I suspect from MIUI implementation.
The end of May came and so the first software update to my RN9S. I upgraded quickly thinking that the wifi bug was fixed, and the first days that was my impression. However, around the 8th of June it started again with the random disconnections -less than before, I need to say-.
Also, the Bluetooth bug wasn't fixed, even having informed Xiaomi about it, on official forums and through the feedback app. They requested me to send a logcat, with no further response.
Last weekend I installed the latest update, 11.0.9.0 QJWMIXM, hoping that, after two updates, the bugs was finally fixed. But no, there is no fix at all. Also, on official forums team members are saying that this update will be the last until MIUI 12, probably out in July.
Due to COVID pandemic, I'm working from home, using Whatsapp Desktop to communicate with my workmates. As you may know, WD need to have the phone permanently connected. But with this annoying bug, WD doesn't work, and I received the messages late.
So, frustrated with bad Xiaomi support, and problems with brand new device, I ended selling it, and now I'm going to buy a new, non Xiaomi phone. Luckily I still have my old Mi A1 as a backup, no MIUI of course.
I DON'T RECOMMEND TO BUY THIS DEVICE NOW, UNTIL ALL BUGS WILL BE FIXED.
Hope my short story serves as a warning to buyers, and a wake up call to Xiaomi. Care about your phones and your customers.
Click to expand...
Click to collapse
I could not finished up the epistle you wrote describing the issues you have experienced, but i'll say in my opinion that you are still new to MIUI, being an old miui user, there a settings that make the phone disconnects network connectivity either WiFi or Mobile data in other to save battery, Check settings- battery performance - and play around the options there. Cheers
Well yeah, but the wifi bug definitely EXISTS.
Read through the different boards and you will see how many users noticed the same behavior on their devices.
That's NOT a wrong setting that you simply can switch in the energy save settings of the phone.
And Xiaomi knows about this bug and they tried to give a fix in the latest firmware update, but for many it's more a "dirty workaround", cause wifi is still disconnecting after few minutes in idle, but reconnects after a few seconds in most cases. Its a dirty workaround, cause the constantly reconnecting all few minutes is draining battery unnecessarily and doesn't always work.
(Would be nice not to quote such a long post...its a bit annoying to scroll all the time to come to the new post itself ?)
blowy666 said:
Well yeah, but the wifi bug definitely EXISTS.
Read through the different boards and you will see how many users noticed the same behavior on their devices.
That's NOT a wrong setting that you simply can switch in the energy save settings of the phone.
And Xiaomi knows about this bug and they tried to give a fix in the latest firmware update, but for many it's more a "dirty workaround", cause wifi is still disconnecting after few minutes in idle, but reconnects after a few seconds in most cases. Its a dirty workaround, cause the constantly reconnecting all few minutes is draining battery unnecessarily and doesn't always work.
Click to expand...
Click to collapse
Source your quotes. Where are you seeing that this is a common thing. This is the first I've read of it on 2 forums. I was also going to suggest the wifi to mobile handover setting as that has plagued me in the past because of my bad wifi.
Lol...are you kidding me?!?
You don't have to go far...a closer look HERE on XDA and you'll find the first thread with over 200 posts so far...!
https://forum.xda-developers.com/re...omi-redmi-note-9s-wifi-stops-leaving-t4085213
And by the way, even Xiaomi themselves have posted that the update to MIUI 12 will "Adress the wifi issue"...
My short story with the 9S:
I did order the 9S 4/64GB with Gshopper on aliexpress, shipped from the Czech Rep.
It was really shipped from Germany (JKGC in Buchholz).
Now the trouble started:
- MIUI 11.0.7 Inserted SIM - data works, outgoing calls all go to "Emergency Number"
- unlocked BL and installed TWRP and crDroid - still data works, but all calls go directly to 112/911...
- flashed with MIUI the fastboot MIUI 11.0.9 - still the same...
- unlocked BL again and flashed TWRP and MIUI 1.0.3 EEC - still no call other than "Emergency Number"...
- Flashed Evo X - still no call other than "Emergency Number".
In Settings/Apps and../Phone the check box is ticked, so unfortunately this was not the problem.
Gshopper denies Warranty, only agrees to refund if I pay for return shipping and says I can buy a "new" 9S. Even that they sold a faulty product shipped from the EU(CZ) to EU(IRL)...
EDIT: found a partial fix, see here: https://forum.xda-developers.com/showpost.php?p=83114093&postcount=2
I just got this phone and am pleased with the hardware and performance coming from a Zenfone Max Pro M1 but it does seem a bit buggy (random app freezes a couple times, and some games like Sonic the Hedgehog 1 and 2 refuse to start). Hopefully these get patched quickly but I will probably use a custom ROM once updates cease.
Is the WiFi bug a problem in every phone or just some of them?
If it's just say 10% of phones then I don't mind taking my chances.
If it's every phone then it's not worth it.
Sent from my BKL-L09 using Tapatalk
Well, I guess you can have the problem with every device of this model.
It more depends on the combination of the device and the router you are using.
Most of the users facing problems are using a fritzbox router as far as I know.
I'm using a router from vodafone for example, and have no bigger problems with wifi on my phone.
blowy666 said:
Most of the users facing problems are using a fritzbox router as far as I know.
I'm using a router from vodafone for example, and have no bigger problems with wifi on my phone.
Click to expand...
Click to collapse
I use a "Vodafone" router too, a Huawei HG556a and openWRT. No problems to use the hotspot and "relay" the Inet to my home network.
In my case I had to downgrade to 11.0.7 first and then install crDroid. After that WiFi and hotspot worked, which it didn't with 11.0.9 as base. I tried LOS from telegram and that worked well from 11.0.9 as base.
Hi,
I don't know if it's really since I've update the phone to Android 13 or not (when it's released).
But since 3 weeks, I've very poor performance during call (call shut off, bad reception, words missing, echo) and a very bad connectivity when I'm on cellular data.
For exemple, at the exact same location (my desktop), sometime I've 250Mb/s in DL and 30/40Mb/s in UP, and just after (in a minute), only 10Mb in Dl and 180KB/s in UP.
I've tested in differents configuration, 5G, 4G, HSPA, other places in my house or city, holding phone in my hand or not. Sometimes I've better performance, but sometimes also, without moving, after a very good speed test I've only 1Mb/s in DL and 10Kb/s in UP... When the connection is Low, the DL speed is enought to view a YT video, but the time to start the video is incredible because the UP speed (for the requests) is very very low...
Did you think it's possible that the update reduce performance due to a bug or something ? Anyone else have this problem ? (Apparently no...)
Thank you
You can reset network settings or change/add APN ... But did you try same sim card in another phone ,or did you try to use another sim in that phone ? This way you will know if it is a phone problem or network problem.
I've tried the network reset and in France, Orange as only one APN... I can't test with my sim in my Old XZ1 because I've switched to eSim...
I've check with another sim, the antenna of this operator is really close to me (200m instead of 800m of orange one) but the result is the same, only few Mbps or Kbps...
Also, I've used my phone for sharing Internet to my PC when I buy it in November without issues and now, approximately after the android 13 update, I've this issue...
I don't if it's possible that the antenna has damage after time (without physical damage I mean). The phone hasn't fall down yet.
TheRafal said:
I've tried the network reset and in France, Orange as only one APN... I can't test with my sim in my Old XZ1 because I've switched to eSim...
I've check with another sim, the antenna of this operator is really close to me (200m instead of 800m of orange one) but the result is the same, only few Mbps or Kbps...
Also, I've used my phone for sharing Internet to my PC when I buy it in November without issues and now, approximately after the android 13 update, I've this issue...
I don't if it's possible that the antenna has damage after time (without physical damage I mean). The phone hasn't fall down yet.
Click to expand...
Click to collapse
I have the same issue, my Xperia 5 IV phone has just back from the service. They made some software reset but it didn't help. I'm sending it again tomorrow. I think it is related to Android 13, tested with different sim cards, different settings, APN etc. Nothing helps.
Hey, have you received the new update (64.1.A.0.860) ? Have you test it ? I've the update but no more datas atm I need to wait until 5th ^^
TheRafal said:
Hey, have you received the new update (64.1.A.0.860) ? Have you test it ? I've the update but no more datas atm I need to wait until 5th ^^
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Hi ! I haven't tried the latest update, service downgraded system to Android 12 and my phone works well now. I will wait a bit before I decide to update my operating system to Android 13. But it is a shame that Sony doesn't publish changelog, I don't know what they did...
It will be nice if you share your experience with the latest update when you get it If you manage to call and talk without problems - the sun will shine again
Hey, I've got my refresh for mobile today. So the phone call works well now, no more problem. In my house i still have love upload in 4G/5G but outside it's good now and no more fall down to some Kbps.
I still have touble with laucnhed app menu, sometimes it only show the last and no button. I think your good to keep 12, the 13 dosn't come with must have features for me !!
Edit: After some days, problem came back again, random performance, sometimes some Mbpsin UP sometime few Kbps, at the same place...
TheRafal said:
Edit: After some days, problem came back again, random performance, sometimes some Mbpsin UP sometime few Kbps, at the same place...
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O sh...t Hmm, I also tried network settings reset, then configured APN by hand. You can try it, it is just network, you don't lose your data like during full factory reset. I understand that issue is with data, and you can still talk without issues ?
Here is the status from Sony:
https://www.sony.se/electronics/support/mobile-phones-tablets-mobile-phones/xperia-5-iv-128gb/articles/mobile/00288875
pierzowiak said:
O sh...t Hmm, I also tried network settings reset, then configured APN by hand. You can try it, it is just network, you don't lose your data like during full factory reset. I understand that issue is with data, and you can still talk without issues ?
Here is the status from Sony:
https://www.sony.se/electronics/support/mobile-phones-tablets-mobile-phones/xperia-5-iv-128gb/articles/mobile/00288875
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I've already tried network reset (on previous update), factory reset also ^^ The issue is mainly with data, phone call work almost well.
thank you for the link I will check it !
Just for information:
Software solution for Xperia 1 IV and Xperia 5 IV sound & network problems (13 February 2023)Xperia 1 IV and Xperia 5 IV sound/network problemsIs your Xperia 1 IV or Xperia 5 IV smartphone having audio or network problems after the Android 13 software update?
Robotic or distorted noise
Interrupted sound or no sound
Dropping calls
New software update now available (version 64.1.A.0.869)We are pleased to announce that a new software update (version 64.1.A.0.869) has become available on 13 February 2023. The software fixes sound/network problems affecting Xperia 1 IV and Xperia 5 IV.
pierzowiak said:
Just for information:
Software solution for Xperia 1 IV and Xperia 5 IV sound & network problems (13 February 2023)Xperia 1 IV and Xperia 5 IV sound/network problemsIs your Xperia 1 IV or Xperia 5 IV smartphone having audio or network problems after the Android 13 software update?
Robotic or distorted noise
Interrupted sound or no sound
Dropping calls
New software update now available (version 64.1.A.0.869)We are pleased to announce that a new software update (version 64.1.A.0.869) has become available on 13 February 2023. The software fixes sound/network problems affecting Xperia 1 IV and Xperia 5 IV.
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Download file or must we wait for OTA?
thed0cb said:
Download file or must we wait for OTA?
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yesterday I have OTA on GLOBAL EU soft - XQ-CQ54, I recommend wait for official OTA Update.
thed0cb said:
Download file or must we wait for OTA?
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You can check here if there is OTA or not:
Xperia 5 IV (XQ-CQ54)
The latest software and firmware versions for the Xperia 5 IV (XQ-CQ54) XperiCheck.com checks the Sony servers every 5 minutes to always display the latest information.
xpericheck.com
I hope this page is reliable
pierzowiak said:
You can check here if there is OTA or not:
Xperia 5 IV (XQ-CQ54)
The latest software and firmware versions for the Xperia 5 IV (XQ-CQ54) XperiCheck.com checks the Sony servers every 5 minutes to always display the latest information.
xpericheck.com
I hope this page is reliable
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I have Customized EU and .869
hasztagL said:
I have Customized EU and .869
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Congratulations Is everything working fine? Especially in case of data transfer and calls? Any issues observed ?
pierzowiak said:
Congratulations Is everything working fine? Especially in case of data transfer and calls? Any issues observed ?
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sound is now ok. data transfer is ok. i have problem with bad quality of phone calls still.
No update for me ATM (Orange), The xpericheck is partially reliable because it's based on user participation.
So, I've finally the last update 882, it seems to be better sometime but sometime too, the same problem. 4G, 4 bars and no fu*** data transfert (DL always work but UP was completly broken).