Changing to a new samsung mobile device from a stolen one - Android Q&A, Help & Troubleshooting

I had a Samsung J3 device that was stolen
I have now a new one and want restore apps and configurations and data.
But I don't know what to do because the samsung account may serve me to find my mobile in the future.
So I would like to open a new profile and restore there from the old profile.
Can I do that and how ?
Best Regards

Related

[Q] Android Tablet for Stores

Hi, I would like to know the cheap and best option for an android tablet in India that could be used in a Retail environment, also i would like to know how can i control my tablet from installing/using any other applications other than the application, than which we suggest the stores to use?
Basically i need to check with you experts, on how we could restrict the users from misusing the tab other than the purpose which is meant to serve.
Case is that : I would need to restrict the tab to use only a single app on the tablet- and should restrict the users from meddling with the tab

How to prevent installing apps on Samsung tab3 T113

Hi everyone:
i gonna buy 35 Samsung devices. i want to use them as a par-code devices in pharmacies and medical warehouses only to count the incoming and outgoing medicines. i need to install just single app developed by some developer i hired before, for this process. the question is how to block installing apps for google play or any other stores on these devices. if there is a feedback would you provide it to me ?
thanks
Note: i used to work in mobile phones maintenance two years ago . so i know a lot about software and root ........, i hope this tip make things more easier for you

Secure personal and work spaces.

Hi,
I'm looking to get a secured space where I can launch some android apps with my personal data.
That a way I can separate personal data of work data.
I know samsung provide "knox" which is the best solution, but it's not working in others brand device.
Earlier, I had on my Nexus tab, the possibility to use an owner account and to swype to an "guess" account which can also a solution,
but it seems to not be available on recent release of android.
So anyone can give me some solution availabe ?
Cheers?
donete said:
Hi,
I'm looking to get a secured space where I can launch some android apps with my personal data.
That a way I can separate personal data of work data.
I know samsung provide "knox" which is the best solution, but it's not working in others brand device.
Earlier, I had on my Nexus tab, the possibility to use an owner account and to swype to an "guess" account which can also a solution,
but it seems to not be available on recent release of android.
So anyone can give me some solution availabe ?
Cheers?
Click to expand...
Click to collapse
Which version of Android are you using? I have android n stock and there is the user option if you go to the settings app, there you can find the guest option and other options as well.
Well, I didn't find it on android 6 on my Xperia M4 Aqua.
On my Samsung S6, there're android 7, after many research I dind't find it. This phone is a very good device with knox but after a falling ugrade
the knox count rise to 1, so knox saw that as a security issue and it can't still running on.
So are are you sure it's always remains on android 6 and 7 ?

Restricted user app selection after Oreo not working

I use restricted user profiles on the S3 to only allow my children to only access a restricted list of apps I download from the Play Store. It seems that any NEW apps that I download from the play store after the Oreo update do not show up in the list of apps (Settings > Cloud and accounts > Users, select a restricted user).
I did a factory reset this morning, and still no luck. Now only stock apps show up.
I chatted with Samsung this morning, and they want me to take it to the local walk-in Samsung clinic to have it looked at. This seems like a software issue - not a hardware issue. Perhaps Oreo changes the way this feature works - and it is an android issue not a Samsung one?
As a troubleshooting step, would any of you be willing to setup a restricted account on your S3, download a few play store apps and see if they show up to be able to enabled for the restricted account? No matter what I do, only the stock apps show up. It would be helpful to know if others have the problem as well.
I'm having the same problem, we're you able to find a solution? Only happened after the oreo update.
Nigle said:
I'm having the same problem, we're you able to find a solution? Only happened after the oreo update.
Click to expand...
Click to collapse
Thank you for reporting your experience with this to this thread. No solution as of yet. Now that I know someone else is having the same issue, I will try Samsung support again and let them know it is a problem with Oreo for all users - not just my tablet. Unfortunately, I'm guessing the best we can hope for is that it gets Samsung's attention to be included in the next update - which will likely be some time from now.
Update: I installed the Smart Tutor app from the Play Store which allowed a Samsung Support rep to see the issue. They agreed that it was not working as it should and opened issue ticket #2194272620. Hopefully this ticket will allow the issue to be noticed and fixed in a future update.
bthurber said:
Thank you for reporting your experience with this to this thread. No solution as of yet. Now that I know someone else is having the same issue, I will try Samsung support again and let them know it is a problem with Oreo for all users - not just my tablet. Unfortunately, I'm guessing the best we can hope for is that it gets Samsung's attention to be included in the next update - which will likely be some time from now.
Update: I installed the Smart Tutor app from the Play Store which allowed a Samsung Support rep to see the issue. They agreed that it was not working as it should and opened issue ticket #2194272620. Hopefully this ticket will allow the issue to be noticed and fixed in a future update.
Click to expand...
Click to collapse
Thanks for the quick follow up! It's good that they finally acknowledged the issue at least.
Stumbled upon pretty much the same issue when I wanted to create a new restricted user account.
Before the update to Oreo; I had already a restricted account. That one has still the possibility to change the 'run' permission for apps. Not sure if it also works for new installed - I haven't tested that.
de_perre said:
I had already a restricted account. That one has still the possibility to change the 'run' permission for apps. Not sure if it also works for new installed - I haven't tested that.
Click to expand...
Click to collapse
My experience was that new installed apps would not show up for the existing restricted accounts.
It will be interesting to see if the Tab S4 has this same problem
Hi all together!
Same problem here! This is a mandatory feature for me to share the tablet with my kids. Seems that the oreo update ****ed it up.
The bored Samsung support guy asked me to do a factory reset, and now, after 3 hours of configuration it still doesn't work.
Grrr !!! before the factory reset I had at least these apps working in the restricted profile I configured under android 7.
And ideas? Any update from Samsung ticket you opened?
Regards from cologne, Germany
Sui
No new ideas. I am USA but I noticed the korea build was a bit newer so I tried installing that. That didn't help but was interesting.
My understanding from the Samsung rep was that others could call and give the ticket number to get status and add a
"Me too" to it and that may help it get more attention
Having same issue on my Galaxy Tab S3 after Android 8.0.0 install. Did factor reset and still not working. Contacted Samsung using a Samsung Community of "Restricted Profile - New Apps not listed in App and Content Access Menu" and after Samsung suggesting a factory reset, which did not fix problem, they private messaged me to contact Google. I am struggling as there appears to be no way to contact Google for a response other than the mounds of help websites that do not acknowledge or provide fixes. As a parent who is trying to restrict my children's use of tablet to choke off internet and inappropriate items, I am at a loss for now and my kids are whining that they cannot play on any new apps without bugging me to let them use my signon; totally unacceptable.,
Same problem (Samsung Galaxy Tab A6, android oreo 8.1). Completely ruins my restricted account setup for the kids. They're not happy and neither am I!
Solution
"Same problem (Samsung Galaxy Tab A6, android oreo 8.1). Completely ruins my restricted account setup for the kids. They're not happy and neither am I!"
Give restricted account permission to use chrome and search for the app you require as an apk. Then install from that.
99% of apps can be found as an apk so it works as a solution until android gets there acts together and sorts it out.
Same here. I just upgraded my Galaxy Tab 10 A6 T580 to Oreo 8.1.
My kids keep asking when they can get the tablet back...
Same problem here after the Oreo update.
Old restricted accounts still have their previously enabled apps, new restricted accounts only get standard Google/Samsung apps.
New apps installed under Oreo from the Play Store do not show up in the app restrictions list.
Somehow, as restricted users also cannot use the Play Store directly, how are they supposed to get any app other than the standard ones?
This is a bug, not a feature.
If it should prevail, I will dump my Android devices and get Apple iOS phones/tablets for the rest of the family.
Same problem here too. I installed few apps after i upgraded my Galaxy Tab 10 A6 T580 to Oreo 8.1. They are not shown..so even resetted the device. Now all is gone on the redtricted users...
My kids also want to get the tablet back...
If anyone has a solution...pls let me know how!
I talked to the Samsung Germany support on Thursday. They know about and acknowledged the problem, however, there is no cure. The technician I talked to hypothesized about the upcoming Android P (roll-out to Samsung devices is planned for 2019) may fix the issue.
The point is, restricted users may also not use the Play Store to install new apps, so in effect, there is ABSOLUTELY NO WAY to get any apps except the standard stock apps into a restricted user's account. That does not make any sense at all.
Unless this is really intended (making the restricted account option useless), this looks like a gross oversight in QA on behalf of Samsung.
I'll see how this develops. My immediate solution is to use MobileFence to restrict my kids' accounts on mobiles and tablets (working with normal user accounts).
--j.
Scott_B1 said:
Having same issue on my Galaxy Tab S3 after Android 8.0.0 install. Did factor reset and still not working. Contacted Samsung using a Samsung Community of "Restricted Profile - New Apps not listed in App and Content Access Menu" and after Samsung suggesting a factory reset, which did not fix problem, they private messaged me to contact Google. I am struggling as there appears to be no way to contact Google for a response other than the mounds of help websites that do not acknowledge or provide fixes. As a parent who is trying to restrict my children's use of tablet to choke off internet and inappropriate items, I am at a loss for now and my kids are whining that they cannot play on any new apps without bugging me to let them use my signon; totally unacceptable.,
Click to expand...
Click to collapse
Same problem, Galaxy Tab A 10.5 (2018), Android 8.1.0 - massively frustrating!
Same problem here - is there any point in contacting Samsung to log this?
Any work around anyone can recommend? We use the tablets for a lot of lessons and set reading and the kids can't even access Kindle on it any more. I saw someone recommended Mobile Fence already, thanks.
It's causing major family tension because of how it's affecting Minecraft too. Huge frustrations.
Same here. I wonder why restricted user feature persists, it is useless now. A can assign only application installed before upgrade to Android 7.x, now on 8.1 and still no new app for assigning to restricted user.
Samsung Tab A6 (2016).
Same problem, subscribing to thread just to be able to see if there is any resolution.

XCover 4 - need to restrict users

Hi,
we need to do the following:
We have a fire department with medical emergency staff. Each Car (Fire, Rescue etc) needs a new phone. We used to have simple Caterpillar "ruggedized" phones but they dont fit our needs anymore for various reasons.
We now have some sample devices of the Samsung Xcover 4.
What we need to do is to restrict the phones for everyday use, which is not supported by Samsung by default.
We can NOT root the phones or install any custom ROMs for obviuos security reasons.
So we would need a software which allows to control the phone: We would like a state where nothing can be changed. The only thing which must work would be making phone calls (dialing and phonebook). We do not want any apps installed, we do not want wifi or mobile data or people changing ringtones, wallpapers etc (and they'll do)...
Is there a software for android which can provide such a limited profile?
Thanks a lot!

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