Related
Okay well this experience has me wanting to choke someone. I am having issues with my nexus 10 tablets screen. and its one day after the 14 day warranty given by walmart. so no good there. So i contacted Google they told me since purchased through wally world they couldn't do anything i had to get a hold of Samsung so i said alright and got the number. I then called Samsung and Samsung hung up on me 3 times in a row complete bs. Then the 4th time when i finally get to talk to someone they tell me they don't do warranty that someone else does. They gave me a number. I called this number just to find out that it's Google again -_- at this point I've spent over an hour on the phone got nothing done so i give them one more shot and again am told nothing they can do call Samsung. I ask for a manager at this point the guy tells me there are none available well i have done customer service in call centers there's always someone. i stated this he said fine hold on a second and dummy forgets to mute his mic he then starts chuckling and talking to his friends around him i try to talk to him and get ignored so i hang up and call Samsung back. Again am told Google does it. so i try 3 more times 3 different people before one says they do take care of warranty but its a different department and some confusion has been going around he transfers me to India. I can't understand the guy he can't understand me so this takes for ever 20 minutes later we get all information sorted out he tells me they can't do an exchange only a repair and estimated time the tablet would be gone is 3 months. Iv'e only had the tablet 15 days so for it to be gone 3 months is ridiculous i ask to a supervisor he says okay and says hes transferring me to one. I then sit on wait for 35 minutes (none of this is exaggerated) and i finally hang up call back and get another guy who says the same thing Google does it i explain what the last guy said and ask for a supervisor he says none is available and states one will call me back, its been 2 days now not a single word. I'm going to sue someone -_-
This type of posts scares me as hell, who the hell takes care of the tablet if anything goes wrong with it? Google, Samsung or Staples where I bought mine? I still have 12 days to return it, its second unit with light bleed, I may just return it and be done with this whole "Pure Google experience". I should of kept my Note 10.1. No problems whatsoever, I just had to have this beautiful screen.
Really nice way to attract new customers to Android world. ( I am not Apple person, this is my 4 th Android tablet and I have Galaxy Note 1 as my primary phone)
carlitos66 said:
This type of posts scares me as hell, who the hell takes care of the tablet if anything goes wrong with it? Google, Samsung or Staples where I bought mine? I still have 12 days to return it, its second unit with light bleed, I may just return it and be done with this whole "Pure Google experience". I should of kept my Note 10.1. No problems whatsoever, I just had to have this beautiful screen.
Really nice way to attract new customers to Android world. ( I am not Apple person, this is my 4 th Android tablet and I have Galaxy Note 1 as my primary phone)
Click to expand...
Click to collapse
Yeah i bought it because samsung has normally good products I own a note 2 phone but this has been ridiculous i am going to get something done i hope if i do im buying a different tablet screw this
The place you purchase the device from should be the first place you go to, didn't think Walmart would be too strict on a 1-day over warranty period though :/
The next place after that should be Samsung. Google (I think) only handles purchases that were from them. Here's some useful links for product registration on Samsung's site, and then afterwards, you could probably easily (I would imagine anyway) set-up a RMA process that way.
espionage724 said:
The place you purchase the device from should be the first place you go to, didn't think Walmart would be too strict on a 1-day over warranty period though :/
The next place after that should be Samsung. Google (I think) only handles purchases that were from them. Here's some useful links for product registration on Samsung's site, and then afterwards, you could probably easily (I would imagine anyway) set-up a RMA process that way.
Click to expand...
Click to collapse
Yeah well Samsung says they don't do it unless you get lucky and talk to the right person they\n you get told its a 3 month wait with no exchange only repair im done this is bs never buying another samsung product
That truly blows, but unfortunately they do manage to come up with BS like that :/ hope you manage to sort it out somehow.
daLareid said:
That truly blows, but unfortunately they do manage to come up with BS like that :/ hope you manage to sort it out somehow.
Click to expand...
Click to collapse
Meh they just lost a loyal customer every smart phone i have owned is Samsung every Tablet owned is Samsung. so **** em im done
Not going to lie...stories like this make me want to sell my nexus.
No reason a $550 device should be handled with such horrible service. If it breaks I really don't see 3 month turn around on repair being acceptable.l what so ever.
Sent from my SCH-I535 using xda app-developers app
Man your story sucks man. My advice is to call during normal business hours. I always seem to get better results calling then. Those are the times you can get transferred to someone with a brain. The last time i called during business hours i had 3 complicated RMA issues that needed handled. The rep transferred me to the RMA department (his words) and had the best experience with a rep ever. The person (Tanya) handled every issue immediately. Call back on Monday by around 12pm PST.
Sent from my often RMA'd Nexus 4
So...who do we actually contact if there is a problem? Samsung or Google?
Google play store says Samsung is the warranty contact...just curious who we actually talk to?
Sent from my SCH-I535 using xda app-developers app
Hold on, Walmart website says that they extended all holiday purchases return policy to jan 10?
http://help.walmart.com/app/answers/detail/a_id/203
Sent from my Nexus 10 using xda premium
duarian said:
So...who do we actually contact if there is a problem? Samsung or Google?
Google play store says Samsung is the warranty contact...just curious who we actually talk to?
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Where did you buy it from?
carlitos66 said:
This type of posts scares me as hell, who the hell takes care of the tablet if anything goes wrong with it? Google, Samsung or Staples where I bought mine? I still have 12 days to return it, its second unit with light bleed, I may just return it and be done with this whole "Pure Google experience". I should of kept my Note 10.1. No problems whatsoever, I just had to have this beautiful screen.
Really nice way to attract new customers to Android world. ( I am not Apple person, this is my 4 th Android tablet and I have Galaxy Note 1 as my primary phone)
Click to expand...
Click to collapse
If you bought it from staples take my advice return it right now. 9 hours of back and forth between both companies and only transferred to that so call special department once. Everyone else said call the other guy. Take it back pleas save yourself this headache
kittyslasher said:
Where did you buy it from?
Click to expand...
Click to collapse
Google play directly. Here in north america
Sent from my Nexus 10 using xda app-developers app
daLareid said:
That truly blows, but unfortunately they do manage to come up with BS like that :/ hope you manage to sort it out somehow.
Click to expand...
Click to collapse
9 hours talk time still nothing
duarian said:
Google play directly. Here in north america
Sent from my Nexus 10 using xda app-developers app
Click to expand...
Click to collapse
Lucky bastard your safe keep your tablet if you have issues call google they will take care of you
duarian said:
Not going to lie...stories like this make me want to sell my nexus.
No reason a $550 device should be handled with such horrible service. If it breaks I really don't see 3 month turn around on repair being acceptable.l what so ever.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Where did you buy yours from?
Jayrod1980 said:
Man your story sucks man. My advice is to call during normal business hours. I always seem to get better results calling then. Those are the times you can get transferred to someone with a brain. The last time i called during business hours i had 3 complicated RMA issues that needed handled. The rep transferred me to the RMA department (his words) and had the best experience with a rep ever. The person (Tanya) handled every issue immediately. Call back on Monday by around 12pm PST.
Sent from my often RMA'd Nexus 4
Click to expand...
Click to collapse
Dude I've been calling since Friday. So that's not the issue I've only spoken to one gentleman tonight and even tho he couldn't help me I asked for a supervisor and demanded he give him a raise or something he was the most professional customer service rep ever. The issue is the nexus was originally sold only int the google play store. Because of this google was to take control of all returns exchanges ect. Well they then shipped the product to staples and Wally World this caused a mess up in the system people at samsung still think that google tales care of it and google doesn't because it was purchased through a third party store.
kittyslasher said:
Dude I've been calling since Friday. So that's not the issue I've only spoken to one gentleman tonight and even tho he couldn't help me I asked for a supervisor and demanded he give him a raise or something he was the most professional customer service rep ever. The issue is the nexus was originally sold only int the google play store. Because of this google was to take control of all returns exchanges ect. Well they then shipped the product to staples and Wally World this caused a mess up in the system people at samsung still think that google tales care of it and google doesn't because it was purchased through a third party store.
Click to expand...
Click to collapse
Same problems here. I am not able to see an phone number for customer support on the Google Play website. I'm having all kinds of issues with this tablet and want to speak to someone before I return this. How do I get the phone number? Anyone?
inwester said:
Same problems here. I am not able to see an phone number for customer support on the Google Play website. I'm having all kinds of issues with this tablet and want to speak to someone before I return this. How do I get the phone number? Anyone?
Click to expand...
Click to collapse
Where did you buy it from bud?
So... hear me out haha. This is all based on what they told me on the phone but they may tell you something else if you call them.
If you have a 32gb HTC One and file a warranty claim (you get one year free of it through AT&T), they will send you a "like new" device for free, then you have to send yours back to them within ten days.
What they told me on the phone though when I talked to them was that if I don't send my phone back, I have to pay them $210 for my "defective" unit. In reality, the only defect my unit has is that the battery doesn't last all day, I only get about 10 hours out of it.
If you don't want to send them the phone you have back, just keep it and take the charge, then sell your phone or the phone they send you on eBay for $500 and you're pocketing almost $300...
I will say again, I only heard them mention the $210 fee and didn't ask at all about that. If you currently have a HTC One on AT&T and you're having some problems maybe with it, try this out and see if it works.
Thought I would let you guys know. Don't hate haha.
In just guessing but that may result in a bad ESN or what ever it's called for not sending it in??? Maybe not idk but seems like they would be smarter than that...
lotreaglesfan said:
So... hear me out haha. This is all based on what they told me on the phone but they may tell you something else if you call them.
If you have a 32gb HTC One and file a warranty claim (you get one year free of it through AT&T), they will send you a "like new" device for free, then you have to send yours back to them within ten days.
What they told me on the phone though when I talked to them was that if I don't send my phone back, I have to pay them $210 for my "defective" unit. In reality, the only defect my unit has is that the battery doesn't last all day, I only get about 10 hours out of it.
If you don't want to send them the phone you have back, just keep it and take the charge, then sell your phone or the phone they send you on eBay for $500 and you're pocketing almost $300...
I will say again, I only heard them mention the $210 fee and didn't ask at all about that. If you currently have a HTC One on AT&T and you're having some problems maybe with it, try this out and see if it works.
Thought I would let you guys know. Don't hate haha.
Click to expand...
Click to collapse
i honestly don't know. personally, i'm sending mine back cause i can't afford losing a potential $200, but if anyone is having troubles with their device and can risk it, go for it.
NOTE: i did not tell you guys this for anyone to try to scam att... they aren't losing any money in this if it works. just thought i would let you all know. thanks.
I stop reading when you said your only problem is "the battery doesn't last all day"
Sent from my HTC One using xda premium
lotreaglesfan said:
So... hear me out haha. This is all based on what they told me on the phone but they may tell you something else if you call them.
If you have a 32gb HTC One and file a warranty claim (you get one year free of it through AT&T), they will send you a "like new" device for free, then you have to send yours back to them within ten days.
What they told me on the phone though when I talked to them was that if I don't send my phone back, I have to pay them $210 for my "defective" unit. In reality, the only defect my unit has is that the battery doesn't last all day, I only get about 10 hours out of it.
If you don't want to send them the phone you have back, just keep it and take the charge, then sell your phone or the phone they send you on eBay for $500 and you're pocketing almost $300...
I will say again, I only heard them mention the $210 fee and didn't ask at all about that. If you currently have a HTC One on AT&T and you're having some problems maybe with it, try this out and see if it works.
Thought I would let you guys know. Don't hate haha.
Click to expand...
Click to collapse
You would be charged the full value, ie $599.99, if you don't return it. He/she gave you bad information.
Either way this is super fraud no matter how you look at it
Sent from my HTC One using Tapatalk 4 Beta
They black list the device that doesn't get sent back for this exact reason.
AutoUnion said:
They black list the device that doesn't get sent back for this exact reason.
Click to expand...
Click to collapse
sorry didn't realize. mod can ya delete. thanks!
asuprice said:
You would be charged the full value, ie $599.99, if you don't return it. He/she gave you bad information.
Click to expand...
Click to collapse
They only charge $200, but they blacklist the device.
EDIT: Sorry, thought you were talking about asuiron!
Sent from my HTC One using xda premium
I was told that my warranty exchange would cost $609 if I didn't return it. I got a 64GB One. $200 sounds like an insurance claim. Regardless, it's definitely fraud.
Sent from my HTC One using Tapatalk 4 Beta
Exactly what sliderocket said, $609 was what I was told as well, the rep even stated that it was the most expensive he had ever seen. 64 GB as well.
Exchanging my 32gb, and it's $545 if I don't send current model back
I was told full price on my Nokia, but my one was bought new off ebay for $450...... So warranty is invalid..
Yea you were definitely given bad info. Fraud aspect aside, they have always charged around full retail for any warranty claim device that isn't returned within 10 days.
sliderocket22 said:
I was told that my warranty exchange would cost $609 if I didn't return it. I got a 64GB One. $200 sounds like an insurance claim. Regardless, it's definitely fraud.
Sent from my HTC One using Tapatalk 4 Beta
Click to expand...
Click to collapse
That's not fraud if your phone is really broken. If they instruct you to send it back when you receive your replacement or pay $200 then you have the option of sending it back or paying $200. However, it would be fraud if your phone works perfectly fine and you are trying to get a replacement you aren't entitled to just to sell your working phone.
Anyone using an AT&T One on a different network able to get a warranty exchange from AT&T? It was bought third party via CL and the Mic doesn't work in calls (but works on speakerphone during calls...Any idea there?).
Sent from my HTC One using xda app-developers app
TJBunch1228 said:
Anyone using an AT&T One on a different network able to get a warranty exchange from AT&T? It was bought third party via CL and the Mic doesn't work in calls (but works on speakerphone during calls...Any idea there?).
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
You'll have a hard time if you don't have an AT&T account. Might want to go through HTC directly.
Sent from my HTC One using Tapatalk 4 Beta
Closed, this is not the right place to discuss such topics
Anyone know why that might be other than buyer misreading a number? What is the first thing I should investigate here? Thanks
Sent from my HTC One_M8
I just realized that I don't have imei number and that they could swap my good one out for a bad one and send it back to me no? Is that a scam people do or is that a silly idea? Shouldn't T-Mobile be able to provide it to me even with it being on an old phone?
Sent from my HTC One_M8
How did you sell it? Like through swappa, ebay, craigslist? Did you include the original box with it? Compare the ESN/IMEI with what's on the box. As well as compare it to whats underneath the battery. He could swap it with another phone that isn't the one you gave them. But its pretty easy to tell. I really don't know the full situation so i can't give you a very thought out opinion about the scenario.
juntjoo said:
I just realized that I don't have imei number
Click to expand...
Click to collapse
I can't imagine not making a note of the IMEI before selling a phone. But anyway, do you have a backup from the phone? A good backup will contain the serial number and IMEI. Otherwise the original receipt. Or ask your carrier to check their records.
.
Buyer hasn't got back to me. Hopefully they've figured it out.
Sent from my HTC One_M8
I sold my TMO S5 that I had unlocked and I was using on ATT to someone on Swappa, they guy never closed the sale and after having the device for over a month he sends me a message over swappa stating that the device was reported stolen, and now he doesn't have signal. I talked to the person I bought it from (A store around here) and he was like I sold you that new it cant be reported stolen, long story short today I received the S5 back after I had to refund the guy his 510.00 and the store I bought it from is waiting for the phone and he said if he has to replace it he will do what ever he can to work with me.,
I think its bull and I honestly believe that the guy who bought it for me just put insurance via TMO and then reported it lost or stolen and now he got back his 510.00 and he only had to pay a deductible to get a S5. Seem like a great deal for him. No matter how much I tried to contact the guy asking him to close the sale he never ever replied.
Sorry about the post was kinda venting out a little.
Hope you can solve your issue.
IcOpRo said:
I sold my TMO S5 that I had unlocked and I was using on ATT to someone on Swappa, they guy never closed the sale and after having the device for over a month he sends me a message over swappa stating that the device was reported stolen, and now he doesn't have signal. I talked to the person I bought it from (A store around here) and he was like I sold you that new it cant be reported stolen, long story short today I received the S5 back after I had to refund the guy his 510.00 and the store I bought it from is waiting for the phone and he said if he has to replace it he will do what ever he can to work with me.,
I think its bull and I honestly believe that the guy who bought it for me just put insurance via TMO and then reported it lost or stolen and now he got back his 510.00 and he only had to pay a deductible to get a S5. Seem like a great deal for him. No matter how much I tried to contact the guy asking him to close the sale he never ever replied.
Sorry about the post was kinda venting out a little.
Hope you can solve your issue.
Click to expand...
Click to collapse
Why did you refund his money if he never closed out the sale within a month?
Sent from my SM-G900T using XDA Premium 4 mobile app
IcOpRo said:
I sold my TMO S5 that I had unlocked and I was using on ATT to someone on Swappa, they guy never closed the sale and after having the device for over a month he sends me a message over swappa stating that the device was reported stolen, and now he doesn't have signal. I talked to the person I bought it from (A store around here) and he was like I sold you that new it cant be reported stolen, long story short today I received the S5 back after I had to refund the guy his 510.00 and the store I bought it from is waiting for the phone and he said if he has to replace it he will do what ever he can to work with me.,
I think its bull and I honestly believe that the guy who bought it for me just put insurance via TMO and then reported it lost or stolen and now he got back his 510.00 and he only had to pay a deductible to get a S5. Seem like a great deal for him. No matter how much I tried to contact the guy asking him to close the sale he never ever replied.
Sorry about the post was kinda venting out a little.
Hope you can solve your issue.
Click to expand...
Click to collapse
Last i remember, you can't put insurance on a phone that T-Mobile did not sell the person directly. You would have to buy from T-Mobile in order to get insurance added to the device.
If you got the device back, why not test it? Also, go to T-Mobile and show them the sale on Swappa. Personally, i think the guy you got the phone from is the one who reported it stolen. Hell, they themselves could have actually stolen it from the store.
I looked at my phone today and noticed a crack going through the bottom microphone and the IR blaster. I've never dropped it or hit it on something. Did some research and was a known issue by LG. I contacted LG and the rep said that I have to send them my phone and wait around 1 week while they inspect the phone. Does anyone have this issue and got a replacement from Verizon?
I know it's a huge issue with them on tmobile. There is a thread about it where a ton of people have it. I am on Verizon and just recently got it by the 3mm jack. Also scratches from cases being put on. Definitely not good build quality. Not so worried about it unless it gets worse. Always has a case on it, but man, makes me mad lg won't do anything about it.
I also have the hairline crack problem. When I talked to Verizon in the online chat, they said it's a known problem but haven't received word from LG on replacing phones under warranty. Instead they suggested I contact LG. Which sucks because now it looks like I'll be without my G3 for a week if I decide to get it repaired. Wish Verizon would just send me a replacement instead.
mjforte said:
I also have the hairline crack problem. When I talked to Verizon in the online chat, they said it's a known problem but haven't received word from LG on replacing phones under warranty. Instead they suggested I contact LG. Which sucks because now it looks like I'll be without my G3 for a week if I decide to get it repaired. Wish Verizon would just send me a replacement instead.
Click to expand...
Click to collapse
My phone also developed the mysterious crack (no drops or abuse, had mime ghost glass on screen and lg circle case). After having calling verizon and having them refer me to lg, I called lg, got an ra and I sent the phone into lg (at my expense-cranky!!). I sent it on October 15. They repaired it and sent it back to me, I received the repaired unit on 10/23. Amazingly, this is my original unit repaired, no sign of crack, but same imei number! I was very surprised, repair slip says re-solder. I am not sure how this repaired the plastic part but there no longer is a crack. Original pict of crack shown below, identical to ones posted around internet.
I think it is awful of lg not to provide an prepaid mailing label (i requested one and was denied). They repaired the phone free of charge, so obviously, it was a warranty repair and one recognized by them as a batch defect in "trusted reviews" article ( http://www.trustedreviews.com/news/lg-g3-owners-complain-of-cracking-issues). Neither lg nor verizon were helpful with a loner phone. I had an old phone that I was able to reactivate to use during the replacement period, but it was so old it really only functioned as a dumb phone. I just hope the 'fix' is permanent! As much as I love this phone, I would not buy lg again after this run around!!
Never had that issue and I've had my G3 for a while now. Take good care of your G3 and avoiding those issues are easy.
One common thing I've notice with people having this issue is the use of the circle case, or something similar that is a hard, tight fit around the back of the phone. Maybe not everyone with cracks uses one, but many have. I've had my G3 for nearly two months now, using only a tpu case, and I gave no signs of cracking or other damage.
david_hume said:
Never had that issue and I've had my G3 for a while now. Take good care of your G3 and avoiding those issues are easy.
Click to expand...
Click to collapse
It's not an issue of misuse, it's a factory defect. I have the same crack and have never done anything tough to my phone at all
I just noticed it on my phone today as well. I had it in a clear TPU case, but it wasn't a tight case by any means. I babied the phone and never put it in a pocket with anything else, and I still got the crack. Oh well.. hopefully it doesn't get any worse
I was on the phone with verizon for 45 minutes. Ultimately, they said they have a record of people in the last few days calling with the same issue. They said they have no response from LG yet. I have the option to send it in and get a refurb. They told me they will inspect the phone to make sure there are no signs it was dropped, and I take a risk of them charging me $299 if they feel it was dropped.
I was told if/when LG does respond to verizon, it'll be less likely to be inspected as much and a simple exchange. The rep said he expects more people to be calling about the problem, since it seems to be a common occurrence, so LG will have to tell verzion what to do.
So, the best thing to do is call verizon and let them know about the problem. I had to speak to someone one level up from normal tech support.
I will call in tonight as I have the issue as well.
Anyone have an update to this? I just noticed this on mine. I have never dropped mine or sit with it in my pocket. It is absolutely spotless and is taken care of more then almost anything I own. Need it replaced or repaired so I can sell after I get my nexus 6.
Sent from my VS985 4G using Tapatalk
Is the microphone working better now ?
Sent from my VS985 4G using Tapatalk
Anybody have any updates? I just noticed this on mine and have called both verizon and LG and neither one can find this to be a "known issue". I'm SOL unless I can get a rep who knows this issue. I need to send the phone in for an issue with the camera, but I cant at the risk of being charged for an issue that is obviously a defect in the phone.
Yup top and bottom of phone I have hairline cracks....
Sent from my VS985 4G using Tapatalk 2
So I got a tier 2 tech support person who did enough digging to find the cracks are a known issue. He said he searched verizons private device forums. As in we cant see what they see. If you have this issue tell tech support to search "bezel" in their device forums. The post was made 11/19/14 and was replied to by corporate on 11/21/14. He notated my account very well so that I won't be charged for damages to the phone since the crack is a known issue in their own forum. Hope this helps anyone in the future.
Rodeojones said:
One common thing I've notice with people having this issue is the use of the circle case, or something similar that is a hard, tight fit around the back of the phone. Maybe not everyone with cracks uses one, but many have. I've had my G3 for nearly two months now, using only a tpu case, and I gave no signs of cracking or other damage.
Click to expand...
Click to collapse
Might be common for some, but I've never used a Circle case as long add I've had my G3. It's never been dropped, never bumped, never near water....I treat it likes it's freakin' gold because it had to last me 2 years. My last 3 Android phones over the past 6-8 years are all still in perfect working order, including my original Droid. I just happened to notice today that mine has the crack through the IR transmitter and started searching to see if is been a problem.
bcoop8, thanks a bunch, the exchange I just did with Verizon was the easiest I have ever done all thanks to the information you posted. I was so bummed when I saw the crack last friday and amazed when I walked in and they simply offered to ship me a new one.
bcoop8 said:
So I got a tier 2 tech support person who did enough digging to find the cracks are a known issue. He said he searched verizons private device forums. As in we cant see what they see. If you have this issue tell tech support to search "bezel" in their device forums. The post was made 11/19/14 and was replied to by corporate on 11/21/14. He notated my account very well so that I won't be charged for damages to the phone since the crack is a known issue in their own forum. Hope this helps anyone in the future.
Click to expand...
Click to collapse
muiriddin said:
bcoop8, thanks a bunch, the exchange I just did with Verizon was the easiest I have ever done all thanks to the information you posted. I was so bummed when I saw the crack last friday and amazed when I walked in and they simply offered to ship me a new one.
Click to expand...
Click to collapse
You were able to walk into a Verizon store and tell them about that forum post from corporate and they will send you a new G3 in the mail? Are they letting you keep yours while you wait for the new one?
Krusej23 said:
You were able to walk into a Verizon store and tell them about that forum post from corporate and they will send you a new G3 in the mail? Are they letting you keep yours while you wait for the new one?
Click to expand...
Click to collapse
My old one is right here next to me, I should get the new one in a day or two and I walked in with a print out of the post. It took them a bit of time/digging at the store, but they evidently found the post it was referring to... the phone is part of a company account which often seems to get better service than individuals though...
muiriddin said:
My old one is right here next to me, I should get the new one in a day or two and I walked in with a print out of the post. It took them a bit of time/digging at the store, but they evidently found the post it was referring to... the phone is part of a company account which often seems to get better service than individuals though...
Click to expand...
Click to collapse
Ok, thanks! I might try it out. Worst that happens is they say no.
Well, I read about trade in problems but didn't think it would happen to me. I traded in my iPhone 7 Plus at samsung.com for $300 and just got word that it hasn't been accepted because either it won't turn on or I didn't reset the device. I have video evidence of the device turning on to original factory condition, but I do NOT want to deal with this! The worst part about all this is that they received the device over a month ago, and now they're telling me it won't turn on? What did they do with it for the last month?
Anyway, just wanted to rant for a second. In the long run, it isn't a huge deal, but I will absolutely never buy from Samsung again. I may even get rid of my s10 and keep my iPhone 7 that they send back, assuming it is still in the condition I sent it in.
Edit: Samsung has reexamined the phone I sent in and has now approved my trade-in. Glad that's over!
That's ridiculous. Samsung doesn't know how to run a trade in program.
Sent from my Galaxy Note8
mhill1986 said:
Well, I read about the cases but didn't think it would happen to me. I traded in my iPhone 7 Plus at samsung.com for $300 and just got word that it hasn't been accepted because either it won't turn on or I didn't reset the device. I have video evidence of the device turning on to original factory condition, but I do NOT want to deal with this! The worst part about all this is that they received the device over a month ago, and now they're telling me it won't turn on? What did they do with it for the last month?
Anyway, just wanted to rant for a second. In the long run, it isn't a huge deal, but I will absolutely never buy from Samsung again. I may even get rid of my s10 and keep my iPhone 7 that they send back, assuming it is still in the condition I sent it in.
Click to expand...
Click to collapse
When me and my friend ordered S8 couple of years ago and traded in a device...before long, many users were not happy about this whole trade-in process. Some people's devices were accepted and others didn't. So our first trade-in process took about a month before Samsung sent us an email accepting our phones, we were of course happy. Samsung should normally appraise trade in device within 2 weeks, but when it takes longer, than it isn't fun. This is the only time it took 4 weeks of waiting. After that I bought few S9 devices in 2018, but in different time and all of the trade in phones were accepted within 2 weeks. I believe what happens is that Samsung or the third party company gets overwhelmed with orders/trade in devices. I wonder how long the test procedure lasts...minutes/hours or days. If few minutes, then there should be no error on their part.
Do you remember when after resetting the phone you turned it off or it was still on? I am just curious to find out if battery ran out of power and if it took them a month to look at your trade in, so maybe battery depleted a bit more and needed more time to be plugged in before turning on.
Charkatak said:
When me and my friend ordered S8 couple of years ago and traded in a device...before long, many users were not happy about this whole trade-in process. Some people's devices were accepted and others didn't. So our first trade-in process took about a month before Samsung sent us an email accepting our phones, we were of course happy. Samsung should normally appraise trade in device within 2 weeks, but when it takes longer, than it isn't fun. This is the only time it took 4 weeks of waiting. After that I bought few S9 devices in 2018, but in different time and all of the trade in phones were accepted within 2 weeks. I believe what happens is that Samsung or the third party company gets overwhelmed with orders/trade in devices. I wonder how long the test procedure lasts...minutes/hours or days. If few minutes, then there should be no error on their part.
Do you remember when after resetting the phone you turned it off or it was still on? I am just curious to find out if battery ran out of power and if it took them a month to look at your trade in, so maybe battery depleted a bit more and needed more time to be plugged in before turning on.
Click to expand...
Click to collapse
In the video I took before sending in the device, I power it up, let it load to the "choose your language" screen, then power it off. It's a tough situation both for me and Samsung because while I understand they can't accept non working devices, I know it was working when I sent it in over a month ago.
They told me to send them the video I took of the device powering on. We'll see what happens.
mhill1986 said:
In the video I took before sending in the device, I power it up, let it load to the "choose your language" screen, then power it off. It's a tough situation both for me and Samsung because while I understand they can't accept non working devices, I know it was working when I sent it in over a month ago.
They told me to send them the video I took of the device powering on. We'll see what happens.
Click to expand...
Click to collapse
You can ask them to re-evaluate the phone again and that may give better results. That is what people were doing when their phones weren't accepted. They called Samsung, asked for a manager(if things didn't get resolved properly), explained the situation, gave pictures/videos and then managers/staff would try to do an appraisal again. Hope it works out for you. Yesterday I ordered S10e and picked iPhone 7 as a trade in device myself
Since Samsung never sees these phones during the inspection process you have to wonder what employee skill level Ingram Micro uses to inspect these phones. LOL, for all we know they're using part-time high school kids. Of course it's Ingram Micro in the US, but I'd imagine they use a contractor in other countries also.
Tel864 said:
Since Samsung never sees these phones during the inspection process you have to wonder what employee skill level Ingram Micro uses to inspect these phones. LOL, for all we know they're using part-time high school kids. Of course it's Ingram Micro in the US, but I'd imagine they use a contractor in other countries also.
Click to expand...
Click to collapse
Samsung is probably sending/selling trade-ins to some third party company that they have a contract with. I hope Samsung does understand that they don't need any more scandal after the Note 7 issues + in 2017 similar trade in issues that way too many users had.
mhill1986 said:
In the video I took before sending in the device, I power it up, let it load to the "choose your language" screen, then power it off. It's a tough situation both for me and Samsung because while I understand they can't accept non working devices, I know it was working when I sent it in over a month ago.
They told me to send them the video I took of the device powering on. We'll see what happens.
Click to expand...
Click to collapse
Any update on your trade in case?
Charkatak said:
Any update on your trade in case?
Click to expand...
Click to collapse
Yes, thank you. I called Samsung support and was encouraged to send an email with my video attached. I did so and told them in detail exactly what had happened--how I had sent in a working, factory-reset phone but had received an email saying that my phone wouldn't power on and was not factory reset.
Customer support promptly emailed me back saying, it says here that your phone was rejected because it won't power on and was not factory reset.
I emailed back saying, "Did you even read my email? You just told me exactly what I told you." And I explained my issue again.
They emailed me back saying they would check the phone again, and that they would not charge me in the meantime.
Edit: I edited this post to say that Samsung is not charging me while they recheck my iPhone. I initially thought they were do to some confusing wording in their email.
Now I'm waiting for them to check the phone again. We shall see.
Bummer, keep the pressure on lost Samsung support
mhill1986 said:
Yes, thank you. I called Samsung support and was encouraged to send an email with my video attached. I did so and told them in detail exactly what had happened--how I had sent in a working, factory-reset phone but had received an email saying that my phone wouldn't power on and was not factory reset.
Customer support promptly emailed me back saying, it says here that your phone was rejected because it won't power on and was not factory reset.
I emailed back saying, "Did you even read my email? You just told me exactly what I told you." And I explained my issue again.
They emailed me back saying they would check the phone again, but that I would be charged in the meantime.
Now I'm waiting for them to check the phone again. We shall see.
Click to expand...
Click to collapse
I recently purchased S10e and picked to trade in my iPhone 7. I already got the phone and on Monday my trade-in will be mailed.
mhill1986 said:
Yes, thank you. I called Samsung support and was encouraged to send an email with my video attached. I did so and told them in detail exactly what had happened--how I had sent in a working, factory-reset phone but had received an email saying that my phone wouldn't power on and was not factory reset.
Customer support promptly emailed me back saying, it says here that your phone was rejected because it won't power on and was not factory reset.
I emailed back saying, "Did you even read my email? You just told me exactly what I told you." And I explained my issue again.
They emailed me back saying they would check the phone again, but that I would be charged in the meantime.
Now I'm waiting for them to check the phone again. We shall see.
Click to expand...
Click to collapse
This is crazy, I have traded in my S7, S8 and S9 and have never had an issue but I did start taking pictures of the phone powered up just in case this happens to me.
I sincerely hope that they refund your money promptly and we should all send in complaints if they don't.
I am seriously considering going with the next Pixel due to this issue (and the slow updates)...of course Google has it's service issues too.
You would think Samsung would treat repeat customers better?
Keep us updated, please.
Good luck...
Sent from my SM-G973U1 using Tapatalk
maddie01 said:
This is crazy, I have traded in my S7, S8 and S9 and have never had an issue but I did start taking pictures of the phone powered up just in case this happens to me.
I sincerely hope that they refund your money promptly and we should all send in complaints if they don't.
I am seriously considering going with the next Pixel due to this issue (and the slow updates)...of course Google has it's service issues too.
You would think Samsung would treat repeat customers better?
Keep us updated, please.
Good luck...
Click to expand...
Click to collapse
I just checked the email again, and it actually looks like they are not charging me yet, at least until they get the chance to recheck my iPhone. I misunderstood the email; the wording was very strange because it was written by somebody who doesn't speak English as their first language. I don't mean that disparagingly--it just had some really strange wording.
Samsung support is one of the worse support I ever seen.
I had issues buying my S10e online and no one could solve or tell me why my order were being canceled if all my information and credit cards were correct. Was a real pain. I just didn't gave up because I refuse to use apple Iphone and I'd like to keep using Samsung Pay. I tried support over phone, chat and email. Their support just keep talking the same scripts and looks they don't read your email, chat or pay attention or listen/understand to what you talk. English isn't my first language and I don't feel comfortable to criticize any other no english speaker and I don't expect perfection neither. However their accent are extremely difficult to understand and sometimes we can feel they didn't understand you completely. It looks like you're talking with robots. And if you insist to talk with a manager or high level support they keep you waiting on the telephone giving you the excuse the manager is busy helping other clients until you give up. I waited more than 30 min trying to talk with one.
Terrible support. Definitely a shame. Hope some high employee could see those bad review popping up here and there and take serious steps to attend their clients better...
I'm happy to report that Samsung reexamined my iPhone and has now accepted my trade-in. While it wasn't the smoothest process, at least it ended well.
mhill1986 said:
I'm happy to report that Samsung reexamined my iPhone and has now accepted my trade-in. While it wasn't the smoothest process, at least it ended well.
Click to expand...
Click to collapse
Good deal, it most likely was finally examined by someone from Samsung and not some part-time contract worker.
mhill1986 said:
I'm happy to report that Samsung reexamined my iPhone and has now accepted my trade-in. While it wasn't the smoothest process, at least it ended well.
Click to expand...
Click to collapse
Nice, happy for you!
By the way, yesterday I did receive email from Samsung about my recent trade in as well, which was accepted successfully. This will be my 4th phone that I have traded in within 3 years
Good to see that they have at least a return option. They didn't before.
Sent from my SM-G975U using Tapatalk
I trade in my s8 recently, I flashed the most recent firmware before sending and removed twrp, root and sent it to them, a week later the email me that it was accepted but a few hours later they sent me another email saying there was a problem: "software corrupted knox1". They asked me to pay £100 in excess for the repair
garciarivan said:
I trade in my s8 recently, I flashed the most recent firmware before sending and removed twrp, root and sent it to them, a week later the email me that it was accepted but a few hours later they sent me another email saying there was a problem: "software corrupted knox1". They asked me to pay £100 in excess for the repair
Click to expand...
Click to collapse
But that's fair because you rooted the device.
Sent from my Galaxy Note8