i bought a us unlocked s9+ new on ebay from what i think is a reputable seller. i'm having troubles with the fingerprint scanner out of the box, and i know s9/s9+ has a history of that early this year. i'm trying to verify software revisions, etc, and came across this info i can't explain.
per this website, the software version listed on the box (G965USQU1ARB7), is only for the initial rollout of the sprint version, and is for oreo. my label says the os version was 9.0 from the factory. is this possible? or is there some other file revision that dictates this?
i chatted with samsung, giving them all of the id's, and they didn't seem to grasp why i was concerned, telling me this device was "ok to update to pie...."
The box appeared new and sealed. IMEI and blacklist checks ok. also it did an OTA update with no sim card yet installed. i really like this phone, but trying to figure if i got something i didn't bargain for.
got some more info (post updating)... is there some reason there's so much "VZW" slathered on an unlocked U1? this is all with no sim card ever installed... i gotta say, everything is awesome on this phone except the FPS doesn't work, still throws the error just hitting the settings icon. they have offered to replace it, and i'm just trying to decide if all this info looks legit to replace of if i should ask for a refund.
[ril.manufacturedate]: [20180530]
[ril.modem.board]: [SDM845]
[ril.official_cscver]: [G965U1OYM4CSD4]
[ril.product_code]: [SM-G965UZKFVZW]
[ril.region_props]: [VZW.VZW]
[ril.rfcal_date]: [2018.05.30]
[ro.boot.bootloader]: [G965U1UES4CSD4]
[ro.boot.carrierid]: [XAA]
[ro.boot.em.did]: [20208BB9486E1711]
[ro.boot.em.model]: [SM-G965U1]
[ro.build.PDA]: [G965U1UES4CSD4]
[ro.build.version.base_os]: [samsung/star2qlteue/star2qlteue:9/PPR1.180610.011/G965U1UEU4CSC7:user/release-keys]
[ro.build.version.incremental]: [G965U1UES4CSD4]
[ro.build.version.min_supported_target_sdk]: [17]
[ro.hardware.chipname]: [SDM845]
[ro.product.vendor.model]: [SM-G965U1]
[ro.product.vendor.name]: [star2qlteue]
[sys.smf.mnoname0]: [VZW_US|ABSENT]
[vendor.ril.product_code]: [SM-G965UZKFVZW]
Nope S9 or S9+ didn't have any fingerprint scanner issues since launch. Claim refund or warranty
Sent from my SM-G965F Duos
It might be a hardware issue, but if they are offering to replace it then just go for the replacement. If the replacement is faulty then I would get your money back.
As for why it says VZW and etc if you didn't buy the phone brand new then it may have had a Verizon card installed it before you got it. It may have originally been a Verizon phone, the product code in your post indicates this is what the phone was. If the IMEI number matches what is on the box then it is an unlocked phone (G965U1) and it probly had carrier firmware flashed onto it more then likely. If this is the case it's probably the same as what I did with my phone. Originally a Sprint model, I got it network unlocked, flashed G965U1 firmware and then flashed tmobile firmware. This way I have full access and the highest compatability with all Tmobile services.
Honestly it's all speculation at this point, but if they are offering a replacement then I would suggest going with that anyways for peace of mind on this specific concern.
If the phone is not blocked/blacklisted, not financed (as in paid off fully if it was) and is network unlocked then what ever compatable sim card you install the phone will reconfigure itself accordingly.
sentinelvdx said:
Nope S9 or S9+ didn't have any fingerprint scanner issues since launch. Claim refund or warranty
Sent from my SM-G965F Duos
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Click to collapse
This is where I got this info, also found a poll with a couple hundred fps issues on new and newish phones for s9 and plus.
scottusa2008 said:
If the phone is not blocked/blacklisted, not financed (as in paid off fully if it was) and is network unlocked then what ever compatible sim card you install the phone will reconfigure itself accordingly.
Click to expand...
Click to collapse
Thanks, The phone was sold as new, and appeared so (shrink-wrapped and seemingly untouched), which is why i thought it strange for U1 to have verizon nomenclature on it(not on the exterior, just in that getprop dump). I think I'm going to try one more time. Seems very functional otherwise
Related
Hey guys, I'm wondering if anyone can help me out. I can receive calls, but can't make them. I've tried both wifi and cellular.
The weird thing is I called T-mobile for help and they were saying based on the IMEI I wasn't using a T-mo version and that I should get it unlocked. But it's definitely a T-mobile phone and it was working perfectly fine until today. If it was locked to some other carrier, it wouldn't have been working all this time, right?
Thanks for any help.
Where did you get your Galaxy Note 8? Did you get it from T-Mobile?
If you got it from somewhere like Ebay, then that device maybe flashed for T-Mobile, but actually came from another carrier. Check XDA on how to fix (flash) your device's cellular radio firmware to fully work with T-Mobile (that is if the IMIE number is not locked, due to previous owner's fault, like not fully paying for the Note 8, theft, etc).
If you got this device from T-Mobile, then do a manufacture warranty exchange with T-Mobile. You can request this over a phone call to T-Mobile support. Then they will send the replacement device to a T-Mobile store near you for you to do the exchange.
Always better to get your device from a trustworthy place, like your carrier's store/website/customer support phone call.
When getting a "smartphone" device from places like Ebay, you need to ask yourself why are they doing this. Why are they getting rid of a flagship like the Galaxy Note 8 so early on? If I was going for another flagship right now I would still keep the Note 8 for its unique features. So I would be suspicious of somebody giving rid of this device (Note 8) so early on. Why are they selling it for such low price right now? These are my thoughts on someone selling Note 8 right now (at this point in time) for low price: Good likelihood they messed it up by trying to root/flash ROM/flash carrier modem radio firmware, they don't want to fully pay the device off (so the device is no use to them), or they stolen the device.
Human beings are not dishonest all the time, but it does beg these questions to be asked and answered. Be so very careful in trusting people like this. Personally I wouldn't trust someone in this situation, but that is just me. Remember that they are not doing this because they are amateurs. They are very good in winning your trust.
Just saying!
JaguarXT said:
Where did you get your Galaxy Note 8? Did you get it from T-Mobile?
If you got it from somewhere like Ebay, then that device maybe flashed for T-Mobile, but actually came from another carrier. Check XDA on how to fix (flash) your device's cellular radio firmware to fully work with T-Mobile (that is if the IMIE number is not locked, due to previous owner's fault, like not fully paying for the Note 8, theft, etc).
If you got this device from T-Mobile, then do a manufacture warranty exchange with T-Mobile. You can request this over a phone call to T-Mobile support. Then they will send the replacement device to a T-Mobile store near you for you to do the exchange.
Always better to get your device from a trustworthy place, like your carrier's store/website/customer support phone call.
When getting a "smartphone" device from places like Ebay, you need to ask yourself why are they doing this. Why are they getting rid of a flagship like the Galaxy Note 8 so early on? If I was going for another flagship right now I would still keep the Note 8 for its unique features. So I would be suspicious of somebody giving rid of this device (Note 8) so early on. Why are they selling it for such low price right now? These are my thoughts on someone selling Note 8 right now (at this point in time) for low price: Good likelihood they messed it up by trying to root/flash ROM/flash carrier modem radio firmware, they don't want to fully pay the device off (so the device is no use to them), or they stolen the device.
Human beings are not dishonest all the time, but it does beg these questions to be asked and answered. Be so very careful in trusting people like this. Personally I wouldn't trust someone in this situation, but that is just me. Remember that they are not doing this because they are amateurs. They are very good in winning your trust.
Just saying!
Click to expand...
Click to collapse
Thanks for the reply. I bought it from someone on Swappa. He sent me the receipt with it. It was purchased from Samsung.com. The box it came in had the T-mobile logo and everything so it's weird that the IMEI isn't registered with them.
To update my situation, I tried starting in safe mode and was able to make calls so I'm told it's a third party app causing the problem. Not sure which it is since I haven't installed anything new in a while.
First do a "Factory data reset". See if that gets rid of the problem. Hopefully that would get rid the the app that is causing the issue. I just remembered that substratum (including sungstratum - Samsung addon) did weird things like this to my Galaxy Note 8. I had to do a "Factory data reset". Then install all the apps one by one, since both Google and Samsung backups had substratum within it. So I couldn't use either backups. For that reason I stay away from substratum stuff.
It is not abnormal for Samsung direct bought devices to have IMIE number not registered with carrier. Usually not a problem with T-Mobile.
If problem still exists then have the seller contact Samsung to let them know that he gave the device to you. He can say it was a gift to you. Remember to tell him to give your information to Samsung. Once that is done, then you can can get support from Samsung.
Again, if you got the device from T-Mobile this problem would have been solved so much easier and quicker. Next time think about getting the device directly from the carrier.
Does anyone here know if the T-Mobile variant has a locked bootloader? And if so, is there any way to unlock it?
I'm wondering the same thing...I'll be going to look at it later today. Also I noticed the wifi model has the phone dialer installed so I'm wondering if the LTE T-Mobile model has phone function with the right sim installed?
I went to the T-Mobile store to look at the tab...They had no idea if the bootloader is locked or not. I'm sure it probably is but haven't seen anything about whether it can be unlocked yet. They also told me that the phone and SMS/MMS might work for a few days until the system detects it is a tablet, then those functions will be disabled. Make no sense to me why we can't have those functions on a tablet here in the US...And why even put the software on the tab if it can't be used? I told them to keep it and I'll get the WiFi tablet and just use the hotspot on my phone when I'm out and about. At least I'll get quicker updates (Maybe because Samsung) and I won't have the tons of their bloatware on the thing.
Any feedback?
coilbio said:
Any feedback?
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Click to collapse
If you can go into store and view the tablet go into settings and enable developer options by tapping on the build. Then go into developer options and see if there is a switch to unlock the boot loader. I just bought the wifi model from Best Buy and the boot loader can be unlocked. I have already installed TWRP and Magisk. I think maybe the LTE version may require a 7 day wait not sure.
rsktkr1 said:
If you can go into store and view the tablet go into settings and enable developer options by tapping on the build. Then go into developer options and see if there is a switch to unlock the boot loader. I just bought the wifi model from Best Buy and the boot loader can be unlocked. I have already installed TWRP and Magisk. I think maybe the LTE version may require a 7 day wait not sure.
Click to expand...
Click to collapse
from almost a year back-wondering was your wifi device branded like Tmobile or Verizon? sad to see no continuity in the thread-was hoping for someone to check out the lte device in Tmobile to see if it could be unlocked or if the option was there-not many resources on internet. Does Tmobile even carry this thing anymore? thanks
mac231us said:
from almost a year back-wondering was your wifi device branded like Tmobile or Verizon? sad to see no continuity in the thread-was hoping for someone to check out the lte device in Tmobile to see if it could be unlocked or if the option was there-not many resources on internet. Does Tmobile even carry this thing anymore? thanks
Click to expand...
Click to collapse
I bought the t-mobile variant from samsung directly. I'm about to find out. Give me a day or 2.
Arudis said:
I bought the t-mobile variant from samsung directly. I'm about to find out. Give me a day or 2.
Click to expand...
Click to collapse
Thanks Arudis!
Might need more time.
mac231us said:
Thanks Arudis!
Click to expand...
Click to collapse
Unfortunately, I think I'm being held back by the whole 7-day oem-unlock hide thing. And all the ways around it have apparently been patched by samsung. So this time next week, I'll know for sure. As of right now, I believe it can be unlocked, but I don't know for sure.
Arudis said:
Unfortunately, I think I'm being held back by the whole 7-day oem-unlock hide thing. And all the ways around it have apparently been patched by samsung. So this time next week, I'll know for sure. As of right now, I believe it can be unlocked, but I don't know for sure.
Click to expand...
Click to collapse
thank you so much-well I will be receiving my device tomorrow. So let the race begin-ha ha kidding will see and compare. I did not know Samsung has this 7 day wait period (like Xiaomi has a 2 week period). Oh well, time will tell Thanks for keeping me posted and do let me know what you find. I did see a post somewhere on xda for the tab s6 where the poster said he could unlock the carrier device (think it was Tmobile) but he wanted to find out if he could root it. I will find the post (again it was an old one and of course, my response (recently) has not got any response. In fact, like many, he did not follow up with any posts thereafter (several months back).
edit
This is the thread
https://forum.xda-developers.com/ga...m-weta-1-0-t4002353/post83956193#post83956193
see post 21 - mertkan said he could unlock (so assume he was able to but was looking for doing other modifications)
Arudis said:
I bought the t-mobile variant from samsung directly. I'm about to find out. Give me a day or 2.
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Click to collapse
Hello Arudis I got a used Tmobile variant. But I do not see any OEM unlock option in developer settings (a prerequisite before anything can be done for unlocking b/l). Which software version is yours having? (maybe it is different because you bought directly from Samsung but does not make sense if it is branded Tmobile). Could be that you have an older version of Android-appreciate if you could let me know which software version, CSC etc yours has. I might end up returning mine if there is no progress. Thanks.!
EDIT: Returned it. Great price and condition. Just too bad-did not want to take chances with it. Good luck-seems that you should be able to unlock it per that other post I sent.
mac231us said:
Hello Arudis I got a used Tmobile variant. But I do not see any OEM unlock option in developer settings (a prerequisite before anything can be done for unlocking b/l). Which software version is yours having? (maybe it is different because you bought directly from Samsung but does not make sense if it is branded Tmobile). Could be that you have an older version of Android-appreciate if you could let me know which software version, CSC etc yours has. I might end up returning mine if there is no progress. Thanks.!
EDIT: Returned it. Great price and condition. Just too bad-did not want to take chances with it. Good luck-seems that you should be able to unlock it per that other post I sent.
Click to expand...
Click to collapse
Well. I'm struggling w/ it. CSC was TMB btw. This whole ordeal has been a mess of mistakes on my part. If i can't get this unlocked in the next day or 2 then i'll be returning it myself. I'd rather have a weaker tablet w/ root and a custom rom than a great tablet that i have to run stock.
Current software version is T867USQU3BTJ1 / T867UOYN3BTJ1 / T867USQU3BTJ1.
First thing I needed to know was whether or not I could unlock the tablet for other networks and in order to do that, I inserted a sim and logged into the tablet w/ my google account. I think this is where I made my first mistake as I have a sinking suspicion that inserting the sim somehow got rid of my oem unlock toggle. I know I had seen it before I started trying 2 unlock the sim because its always the first thing I do when I get a new device. But between the sim and the unlock process I ended up rebooting too many times and it auto-updated itself to the latest firmware. Since the latest firmware, I haven't seen that toggle at all. When I try to flash twrp w/ Odin, it fails.
@ this point I've decided that I will never buy another samsung device ever. I've had all manner of fun rooting every other device i've ever owned that wasn't a samsung device, however every samsung device has always been a supreme pain in the butt because I can't just do what i want w/ adb and fastboot.
Arudis said:
Well. I'm struggling w/ it. CSC was TMB btw. This whole ordeal has been a mess of mistakes on my part. If i can't get this unlocked in the next day or 2 then i'll be returning it myself. I'd rather have a weaker tablet w/ root and a custom rom than a great tablet that i have to run stock.
Current software version is T867USQU3BTJ1 / T867UOYN3BTJ1 / T867USQU3BTJ1.
First thing I needed to know was whether or not I could unlock the tablet for other networks and in order to do that, I inserted a sim and logged into the tablet w/ my google account. I think this is where I made my first mistake as I have a sinking suspicion that inserting the sim somehow got rid of my oem unlock toggle. I know I had seen it before I started trying 2 unlock the sim because its always the first thing I do when I get a new device. But between the sim and the unlock process I ended up rebooting too many times and it auto-updated itself to the latest firmware. Since the latest firmware, I haven't seen that toggle at all. When I try to flash twrp w/ Odin, it fails.
@ this point I've decided that I will never buy another samsung device ever. I've had all manner of fun rooting every other device i've ever owned that wasn't a samsung device, however every samsung device has always been a supreme pain in the butt because I can't just do what i want w/ adb and fastboot.
Click to expand...
Click to collapse
I agree but this has more to do with (if not entirely) to U.S carriers playing games with dual devices for marketing-only here does this go on, where the carriers since time immemorial have blocked calls and texts on tablets (7 and above inches) giving some bs reasons (there was a time they had this tablet "plan" and phone "plans"-those have at least merged at least for Tmobile-otherwise their servers would detect a tablet and switch you automatically to a tablet plan for your 'convenience' and maybe even 'safety' lol)....so as long as they do this, Samsung (even Apple which does the same thing worldwide anyway) have tablets that do not have phone-like functions (Samsung has this call and text pairing with other Samsung phones a.k.a buy two of our devices please AND have two plans (so both Samsung and carriers win)...) on their U.S devices (Samsung at least to their credit have this :"unlocked" cellular variants in rest of the world, Apple does not even have that-yes, I know there is Google talk and all kinds of wifi-based workarounds but that is a different topic.
EDIT-if you compare the older devices like say tab S and tab s2 (the carrier variants and the international variants you will find out that even the speaker arrangements are different. I delved deep into this and found that even the boards were different-the lengths they went to do this to keep the versions distinct is amazing!) folks here on xda etc kept thinking for a while that they could simply flash the international ROMs (never mind the b/l block or hurdles) but the partitions were not even the same let alone the modems, and the actual hardware itself!
So blame the carriers-I do. So I never get these carrier devices (first time I tried my hand at it-no more)
Having to perform a soft boot tonight I noticed an "unlock bootloader command" in the softboot menu along with "cache clear" along with the always present "factory reset". Which I have to perform anyway because network mode locked to 3G only and no option to change it back so it has major conectivity issues. I'm thinking I may try the unlock bootloader command.
P.S. Mine is the tmo version
rigrunner said:
Having to perform a soft boot tonight I noticed an "unlock bootloader command" in the softboot menu along with "cache clear" along with the always present "factory reset". Which I have to perform anyway because network mode locked to 3G only and no option to change it back so it has major conectivity issues. I'm thinking I may try the unlock bootloader command.
P.S. Mine is the tmo version
Click to expand...
Click to collapse
Out of curiosity which model number is your tmobile tab s6 lte? I have the verizon sm-t867v model which i re-flashed to the tmobile sm-t867u model using modified Odin 3.14. Unfortunately the bootloader remained locked down with no way to unlock it. Also what is this softboot menu your speaking of? I know samsung like the back of my hand and I've never heard of a softboot menu. Curious if this is something new im not aware of since I've been stuck with verizon brands the last 3 samsung devices I've owned...
Yes and Yes!
Can someone clarify something on the Tmobile Variant of the Tab S6?
This T867U definitely comes with the HARDWARE to text because i got it to work but it stopped.
So could this just be a matter of getting it 'Carrier Unlocked" so TMO cant decide what we do with our tab s6 since its payed for???
Make calls and send messages from your Galaxy tablet
With Call & text on other devices, you can receive calls and send messages on your Galaxy tablet that is logged in to the same Samsung account as your phone.
www.samsung.com
I have the same problem, I bought the device from eBay and now in Egypt, the device is locked to the T-Mobile network, and I don't know a way to unlock it. I cannot contact the seller to ask him about the T-Mobile subscription details, and after communicating with T-Mobile, they did not reply
Hi,
I bought this S9+ from an eBay seller who listed it as the Verizon version. When I turned on the phone, it booted with the Sprint flash screen. When turning off, it also shows the Sprint logo power down screen. When I check the software info under the setting, it says G965USQS7DTD1, which is the Sprint firmware. All evidence points to the fact that this is the Sprint version. When I addressed this issue with the seller, he kept denying, denying, denying, and even had the nerve to tell me I was trying to scam him. He insisted that he bought it from Verizon and that he had it on Verizon for 2 yrs. Obviously he is lying. I'm about to file a dispute for fraudulent sale. In doing so, I wanted to ask suggestions from you all about other ways to also prove that this is a Sprint version. So far, I've got the boot screen and its firmware. What else can I provide as evidence? Any suggestions would be appreciated.
Thank you,
goldentequila said:
Hi,
I bought this S9+ from an eBay seller who listed it as the Verizon version. When I turned on the phone, it booted with the Sprint flash screen. When turning off, it also shows the Sprint logo power down screen. When I check the software info under the setting, it says G965USQS7DTD1, which is the Sprint firmware. All evidence points to the fact that this is the Sprint version. When I addressed this issue with the seller, he kept denying, denying, denying, and even had the nerve to tell me I was trying to scam him. He insisted that he bought it from Verizon and that he had it on Verizon for 2 yrs. Obviously he is lying. I'm about to file a dispute for fraudulent sale. In doing so, I wanted to ask suggestions from you all about other ways to also prove that this is a Sprint version. So far, I've got the boot screen and its firmware. What else can I provide as evidence? Any suggestions would be appreciated.
Thank you,
Click to expand...
Click to collapse
All the us models are exactly the same except software. And if its sim unlocked. If you put another carrier sim in it should repersonalize and show the new sim carrier boot screen after reboot. So as long as its unlocked sim wise you can use it on any of the us carriers. Or reflash it to any us carrier if need be. so it dont really matter
TheMadScientist said:
All the us models are exactly the same except software. And if its sim unlocked. If you put another carrier sim in it should repersonalize and show the new sim carrier boot screen after reboot. So as long as its unlocked sim wise you can use it on any of the us carriers. Or reflash it to any us carrier if need be. so it dont really matter
Click to expand...
Click to collapse
That's not true according to this page: https://www.techwalls.com/samsung-galaxy-s9-sm-g960-g965-model-number-differences/
The Sprint variant lacks 4 bands that are present on the Verizon variant.
goldentequila said:
That's not true according to this page: https://www.techwalls.com/samsung-galaxy-s9-sm-g960-g965-model-number-differences/
The Sprint variant lacks 4 bands that are present on the Verizon variant.
Click to expand...
Click to collapse
Which can be enabled by software changing the CSC
I assure you. Samsung only made 3 north America models. U u1 and w which all three are the same. They didn't make carrier specific models like in the past.
i don't know much about this . but if u ask i think bootscreen logo is good cause i use S9+ G965U (T-mobile)(around1.7year old) in India. now device is unlocked but t-mobile apps still works nd as boot screen , i temporary disabled those tmobile system apps but i still didn't found any way to get rid of that T-mobile boot screen logo(sound also come on startup). i hope it helps
Sent from Andromeda Galaxy
Build number: TQ1A.221205.011
IMEI: 359379544449346
When attempting to unlock my carrier unlocked pixel in developer options the OEM Unlock setting is grayed out with a caption that says "Connect to the internet or contact your carrier". I purchased the phone unlocked and refurbished from Amazon. I have migrated my cell provider from ATT to Google FI on this same phone so I am confident it's carrier unlocked. I've already attempted a factory reset both from the settings and from the recovery neither attempt has been fruitful. Any ideas?
Lokiuy87 said:
The list of issues Pixel 6 and 6 Pro owners faced is too long, and something similar is playing out with the recently-launched Pixel 6A. Soon after it was released, users reported that the device was unlocked with any fingerprint. Whether or not the fingerprint was registered on the device, they were able to unlock the device easily.
This was a serious issue which was fixed in Android 13 Beta 4.1. Now, the Pixel 6A owners looking to customize their phones are dealing with the OEM unlocking problem. In this article, we’ll see the possible fixes to Pixel 6A cannot unlock bootloader or OEM Unlock grayed out problems.
Click to expand...
Click to collapse
Did you mean to link an article? I don't understand what it is you are trying to say.
HopelessPencil said:
Build number: TQ1A.221205.011
IMEI: 359379544449346
When attempting to unlock my carrier unlocked pixel in developer options the OEM Unlock setting is grayed out with a caption that says "Connect to the internet or contact your carrier". I purchased the phone unlocked and refurbished from Amazon. I have migrated my cell provider from ATT to Google FI on this same phone so I am confident it's carrier unlocked. I've already attempted a factory reset both from the settings and from the recovery neither attempt has been fruitful. Any ideas?
Click to expand...
Click to collapse
I've now discovered by putting my IMEI number into https://store.google.com/repair that it is a "verizon" phone. I'm not sure how this is possible as I have never used verizon as my cell carrier.
I had my suspicions that you had purchased a Verizon device despite the advertising on Amazon saying otherwise. We had a user a couple of months ago with the same issue and the same end result.
Unfortunately, you have discovered why purchasing a refurbished Pixel device from Amazon is not a good idea. The previous purchaser either purchased a Verizon model (G9S9B) thinking he could unlock it or else put his Verizon sim into the device prior to trying to unlock it.
As to how you could possibly have a Verizon device despite never having used Verizon as a carrier, Verizon units have their own model number in Google's inventory. These units, unlike the unlocked device, have both sub-6 and mmWave 5G capabilities: the unlocked devices lack mmWave 5G. Unfortunately, to avoid getting burned you have to do a bit of research beforehand. Regardless of the circumstances that got you to this point, now your best option is to return the device and seek out the unlocked model (GB7N6).
Strephon Alkhalikoi said:
I had my suspicions that you had purchased a Verizon device despite the advertising on Amazon saying otherwise. We had a user a couple of months ago with the same issue and the same end result.
Unfortunately, you have discovered why purchasing a refurbished Pixel device from Amazon is not a good idea. The previous purchaser either purchased a Verizon model (G9S9B) thinking he could unlock it or else put his Verizon sim into the device prior to trying to unlock it.
As to how you could possibly have a Verizon device despite never having used Verizon as a carrier, Verizon units have their own model number in Google's inventory. These units, unlike the unlocked device, have both sub-6 and mmWave 5G capabilities: the unlocked devices lack mmWave 5G. Unfortunately, to avoid getting burned you have to do a bit of research beforehand. Regardless of the circumstances that got you to this point, now your best option is to return the device and seek out the unlocked model (GB7N6).
Click to expand...
Click to collapse
I have had it for a while so no ability to return, but it's not a massive deal I don't mind the stock rom. I'll buy a pixel 7 when they are cheaper on the used market. I'm just completely shocked that a carrier unlocked phone does not support oem unlocking.
Locked bootloaders for carrier devices are the norm in the US. Which is why people have to do their homework before risking a purchase from Amazon. Your reaction is a tell that you are not from the US.
Strephon Alkhalikoi said:
Locked bootloaders for carrier devices are the norm in the US. Which is why people have to do their homework before risking a purchase from Amazon. Your reaction is a tell that you are not from the US.
Click to expand...
Click to collapse
I actually am from the US (I lived abroad most of my life though) I've just always bought unlocked phones from the OEM. I've never bought from a carrier and have never financed a phone. So I was not aware that there was such things as unlocked carrier phones on the used market.
I have seen on eBay, USB Unlocking services for the S23 Ultra for around $200. What are these services doing? Surely its some sort of flash or hack that we could replicate? I bought what I thought was an unlocked S23 Ultra. I actually Traded my M1 Mac for it. It works a few minutes with a SIM, but then the signal goes away and it says invalid sim, this phone is locked to verizon. And when they say Verizon, it seems that they mean it. I tried a Verizon MVNO, US Mobile, and it treated it like a forbidden carrier. I was hoping maybe someone here could help me get this thing unlocked without paying $200 to some eBay guy to do what obviously anyone with the right knowledge could do.
Most likely a scam or just putting malware on your device
There really is no way anyone here can help you with a SIM Unlock. If the carrier cannot/will not unlock it for whatever reason, then you are stuck. Unfortunately, most of the Unlocking Services out there are scams. The few legit ones that are out there (no, I don't know of any), could not unlock your device untilt he Primary IMIE Shared Database is updated with S23 IMEI's and Unlock Codes. In the past, it takes anywhere from 6 weeks to 6 months after a new device is released to get these into the database and for those that pay to access it, to be able to unlock your device.
This is because it takes a combination of Samsung and Carriers to update/release these.
There are several reasons an IMIE won't appear in the Unlock Database:
Phone is still financed
Phone has been reported Stolen (IMIE Blacklist)
Phone was never meant to be retail released (Test/Demo phones)
... and many other reasons
Sorry about this, but this is just the way it is.
jpolster2012 said:
I have seen on eBay, USB Unlocking services for the S23 Ultra for around $200. What are these services doing? Surely its some sort of flash or hack that we could replicate? I bought what I thought was an unlocked S23 Ultra. I actually Traded my M1 Mac for it. It works a few minutes with a SIM, but then the signal goes away and it says invalid sim, this phone is locked to verizon. And when they say Verizon, it seems that they mean it. I tried a Verizon MVNO, US Mobile, and it treated it like a forbidden carrier. I was hoping maybe someone here could help me get this thing unlocked without paying $200 to some eBay guy to do what obviously anyone with the right knowledge could do.
Click to expand...
Click to collapse
Does your phone boot up Verizon and have all the Verizon apps?
it did until I installed the U1 ROM
jpolster2012 said:
it did until I installed the U1 ROM
Click to expand...
Click to collapse
The phone will never unlock unless it has the Verizon software on it. Even if Verizon sends out the unlock signal, it will never process on the device unless you have the U package flashed.
Adding to that not only the Verizon Rom but you have to activate it with a Verizon Sim and it will unlock after 60 days automatically
I guess I don't understand. it works with a mint sim for like 5 min then says locked to Verizon. this has to be a software thing right? and if its software we should be able to just modify something
jpolster2012 said:
I guess I don't understand. it works with a mint sim for like 5 min then says locked to Verizon. this has to be a software thing right? and if its software we should be able to just modify something
Click to expand...
Click to collapse
It's not just software. On the server side of things whenever a phone connects to a network the phone sends the sim info and imei and that network verifies if it's an unlocked phone or not.
Nm
jpolster2012 said:
I guess I don't understand. it works with a mint sim for like 5 min then says locked to Verizon. this has to be a software thing right? and if its software we should be able to just modify something
Click to expand...
Click to collapse
call Verizon and tell them you are travelling and need to unlock it so you can install a temporary sim card while you are travelling. This may or may not work for you.
spart0n said:
It's not just software. On the server side of things whenever a phone connects to a network the phone sends the sim info and imei and that network verifies if it's an unlocked phone or not.
Click to expand...
Click to collapse
I thought only iPhone did this, during its activation process. I was under the impression that SIM locks on android devices were all contained in the software and hardware of the device itself; hence the ability of the eBay sellers to use USB redirection to hack your device and unlock it.
jpolster2012 said:
I thought only iPhone did this, during its activation process. I was under the impression that SIM locks on android devices were all contained in the software and hardware of the device itself; hence the ability of the eBay sellers to use USB redirection to hack your device and unlock it.
Click to expand...
Click to collapse
If that even works, most if not all of those services are scams to steal your money or install Spyware or malware. But no all phones and all networks in the US do this
Try calling Verizon as another poster said and telling them you are traveling internationally and need to use another sim temporarily. That is the only way you will ever get it unlocked. I have gone through this before and that is the only solution other than fulfilling the unlock requirements from Verizon.
It is best to buy unlocked phone. There is a reason locked phones are cheaper. Because the carrier makes up the cost in monthly charges.
Your options are limited.
1) Sell it as a locked phone on Swappa/ebay or other. Buy another unlocked s23 ultra.
Return it to Verizon.
Use Verizon.