I use restricted user profiles on the S3 to only allow my children to only access a restricted list of apps I download from the Play Store. It seems that any NEW apps that I download from the play store after the Oreo update do not show up in the list of apps (Settings > Cloud and accounts > Users, select a restricted user).
I did a factory reset this morning, and still no luck. Now only stock apps show up.
I chatted with Samsung this morning, and they want me to take it to the local walk-in Samsung clinic to have it looked at. This seems like a software issue - not a hardware issue. Perhaps Oreo changes the way this feature works - and it is an android issue not a Samsung one?
As a troubleshooting step, would any of you be willing to setup a restricted account on your S3, download a few play store apps and see if they show up to be able to enabled for the restricted account? No matter what I do, only the stock apps show up. It would be helpful to know if others have the problem as well.
I'm having the same problem, we're you able to find a solution? Only happened after the oreo update.
Nigle said:
I'm having the same problem, we're you able to find a solution? Only happened after the oreo update.
Click to expand...
Click to collapse
Thank you for reporting your experience with this to this thread. No solution as of yet. Now that I know someone else is having the same issue, I will try Samsung support again and let them know it is a problem with Oreo for all users - not just my tablet. Unfortunately, I'm guessing the best we can hope for is that it gets Samsung's attention to be included in the next update - which will likely be some time from now.
Update: I installed the Smart Tutor app from the Play Store which allowed a Samsung Support rep to see the issue. They agreed that it was not working as it should and opened issue ticket #2194272620. Hopefully this ticket will allow the issue to be noticed and fixed in a future update.
bthurber said:
Thank you for reporting your experience with this to this thread. No solution as of yet. Now that I know someone else is having the same issue, I will try Samsung support again and let them know it is a problem with Oreo for all users - not just my tablet. Unfortunately, I'm guessing the best we can hope for is that it gets Samsung's attention to be included in the next update - which will likely be some time from now.
Update: I installed the Smart Tutor app from the Play Store which allowed a Samsung Support rep to see the issue. They agreed that it was not working as it should and opened issue ticket #2194272620. Hopefully this ticket will allow the issue to be noticed and fixed in a future update.
Click to expand...
Click to collapse
Thanks for the quick follow up! It's good that they finally acknowledged the issue at least.
Stumbled upon pretty much the same issue when I wanted to create a new restricted user account.
Before the update to Oreo; I had already a restricted account. That one has still the possibility to change the 'run' permission for apps. Not sure if it also works for new installed - I haven't tested that.
de_perre said:
I had already a restricted account. That one has still the possibility to change the 'run' permission for apps. Not sure if it also works for new installed - I haven't tested that.
Click to expand...
Click to collapse
My experience was that new installed apps would not show up for the existing restricted accounts.
It will be interesting to see if the Tab S4 has this same problem
Hi all together!
Same problem here! This is a mandatory feature for me to share the tablet with my kids. Seems that the oreo update ****ed it up.
The bored Samsung support guy asked me to do a factory reset, and now, after 3 hours of configuration it still doesn't work.
Grrr !!! before the factory reset I had at least these apps working in the restricted profile I configured under android 7.
And ideas? Any update from Samsung ticket you opened?
Regards from cologne, Germany
Sui
No new ideas. I am USA but I noticed the korea build was a bit newer so I tried installing that. That didn't help but was interesting.
My understanding from the Samsung rep was that others could call and give the ticket number to get status and add a
"Me too" to it and that may help it get more attention
Having same issue on my Galaxy Tab S3 after Android 8.0.0 install. Did factor reset and still not working. Contacted Samsung using a Samsung Community of "Restricted Profile - New Apps not listed in App and Content Access Menu" and after Samsung suggesting a factory reset, which did not fix problem, they private messaged me to contact Google. I am struggling as there appears to be no way to contact Google for a response other than the mounds of help websites that do not acknowledge or provide fixes. As a parent who is trying to restrict my children's use of tablet to choke off internet and inappropriate items, I am at a loss for now and my kids are whining that they cannot play on any new apps without bugging me to let them use my signon; totally unacceptable.,
Same problem (Samsung Galaxy Tab A6, android oreo 8.1). Completely ruins my restricted account setup for the kids. They're not happy and neither am I!
Solution
"Same problem (Samsung Galaxy Tab A6, android oreo 8.1). Completely ruins my restricted account setup for the kids. They're not happy and neither am I!"
Give restricted account permission to use chrome and search for the app you require as an apk. Then install from that.
99% of apps can be found as an apk so it works as a solution until android gets there acts together and sorts it out.
Same here. I just upgraded my Galaxy Tab 10 A6 T580 to Oreo 8.1.
My kids keep asking when they can get the tablet back...
Same problem here after the Oreo update.
Old restricted accounts still have their previously enabled apps, new restricted accounts only get standard Google/Samsung apps.
New apps installed under Oreo from the Play Store do not show up in the app restrictions list.
Somehow, as restricted users also cannot use the Play Store directly, how are they supposed to get any app other than the standard ones?
This is a bug, not a feature.
If it should prevail, I will dump my Android devices and get Apple iOS phones/tablets for the rest of the family.
Same problem here too. I installed few apps after i upgraded my Galaxy Tab 10 A6 T580 to Oreo 8.1. They are not shown..so even resetted the device. Now all is gone on the redtricted users...
My kids also want to get the tablet back...
If anyone has a solution...pls let me know how!
I talked to the Samsung Germany support on Thursday. They know about and acknowledged the problem, however, there is no cure. The technician I talked to hypothesized about the upcoming Android P (roll-out to Samsung devices is planned for 2019) may fix the issue.
The point is, restricted users may also not use the Play Store to install new apps, so in effect, there is ABSOLUTELY NO WAY to get any apps except the standard stock apps into a restricted user's account. That does not make any sense at all.
Unless this is really intended (making the restricted account option useless), this looks like a gross oversight in QA on behalf of Samsung.
I'll see how this develops. My immediate solution is to use MobileFence to restrict my kids' accounts on mobiles and tablets (working with normal user accounts).
--j.
Scott_B1 said:
Having same issue on my Galaxy Tab S3 after Android 8.0.0 install. Did factor reset and still not working. Contacted Samsung using a Samsung Community of "Restricted Profile - New Apps not listed in App and Content Access Menu" and after Samsung suggesting a factory reset, which did not fix problem, they private messaged me to contact Google. I am struggling as there appears to be no way to contact Google for a response other than the mounds of help websites that do not acknowledge or provide fixes. As a parent who is trying to restrict my children's use of tablet to choke off internet and inappropriate items, I am at a loss for now and my kids are whining that they cannot play on any new apps without bugging me to let them use my signon; totally unacceptable.,
Click to expand...
Click to collapse
Same problem, Galaxy Tab A 10.5 (2018), Android 8.1.0 - massively frustrating!
Same problem here - is there any point in contacting Samsung to log this?
Any work around anyone can recommend? We use the tablets for a lot of lessons and set reading and the kids can't even access Kindle on it any more. I saw someone recommended Mobile Fence already, thanks.
It's causing major family tension because of how it's affecting Minecraft too. Huge frustrations.
Same here. I wonder why restricted user feature persists, it is useless now. A can assign only application installed before upgrade to Android 7.x, now on 8.1 and still no new app for assigning to restricted user.
Samsung Tab A6 (2016).
Same problem, subscribing to thread just to be able to see if there is any resolution.
Hello,
after many years of using the iPhone, the time has come for android, I bought samsung s9 + (exynos, duos). I really care about privacy (as in most of us) and read that uploading the following will help me achieve a bit more privacy. I want to upload the following:
- LineageOS,
- Block ads with Lock
- Control your traffic with NetGuard
- Tor for Android with Orbot
- Manage your apps' permissions with XPrivacyLua
and now a few questions for you:
1 - is there anything else I can do to increase my privacy
2 - is the speed of LineageOS better / worse than on the official android?
3 - if I host LinageOS, do I guarantee it? how do I make a back-up, I think it's not going to happen on the site, I've changed something in the files, how does it look like?
4 - is the camera / photo software as good as on the official android?
5 - I have an android 8, is it worth updating to android 9?
I will be really grateful for your help, because as a long-time user of an iphone for an android I have no clue, I greet everyone
So apparently I just got the Nearby Share feature (AKA AirDrop for Android).
I woke up, and scrolled down to see that there's a new button for quick toggles. I scroll and I'm shocked to see that the new button is Nearby Share.
It looks odd, however. Its design looks taken straight from a Google Pixel device or any other stock Android rom, very unlike OneUI.
What's even weirder is that Note8 software support was discontinued! As far as I'm aware, the Note8 will never receive another feature update, incl. OneUI 2.
I do remember trying to install some kind of early beta APK for Nearby Share about 6 months ago it seems, but I'm pretty sure it either didn't install at all, or just didn't work, and I uninstalled it. And I go to check now and it appears as a system app!
Info for nerds:
Model: SM-950F
Filmware/ROM: Stock OneUI 1.0 on 9.0 Pie | Israel ROM no-carrier
Not rooted, not Knox tripped, no core modifications.
Couldn't test the feature due to COVID-19 and not having any other phone with this feature, although I'm confident it will work.
Also tested to see if it's available on my A10. Nope, nothing.
Any idea why I have the feature? Did Google release it? What happened?
I believe the Samsung made version in One UI 2/2.1 is called Quick Share...
Google was also about to release a version too and you might have the Android version, not the Samsung One UI 2/2.1 version...
So apparently I just got the Nearby Share feature (AKA AirDrop for Android).
I woke up, and scrolled down to see that there's a new button for quick toggles. I scroll and I'm shocked to see that the new button is Nearby Share.
It looks odd, however. Its design looks taken straight from a Google Pixel device or any other stock Android rom, very unlike OneUI.
What's even weirder is that Note8 software support was discontinued! As far as I'm aware, the Note8 will never receive another feature update, incl. OneUI 2.
I do remember trying to install some kind of early beta APK for Nearby Share about 6 months ago it seems, but I'm pretty sure it either didn't install at all, or just didn't work, and I uninstalled it. And I go to check now and it appears as a system app!
Info for nerds:
Model: Samsung Galaxy Note8 | SM-950F
Filmware/ROM: Stock OneUI 1.0 on 9.0 Pie | Israel ROM no-carrier
Not rooted, not Knox tripped, no core modifications.
Couldn't test the feature due to COVID-19 and not having any other phone with this feature, although I'm confident it will work.
Also tested to see if it's available on my A10. Nope, nothing.
Any idea why I have the feature? Did Google release it? What happened?
THREAD MOVED TO Q/A PLEASE POST IN PROPER SECTIONS.