fingerprint scanner broke on pie update. tmobile - T-Mobile Samsung Galaxy Note 8 Questions & Answers

I have lost functionality with my scanner since the OTA.. is there a program that I can run to let me know if this is a hardware or software issue? Dont really want to buy a new phone right now..

That's odd. mine works just fine. Running N950USQS6DSG6, July 1 patch.

jyarborough said:
I have lost functionality with my scanner since the OTA.. is there a program that I can run to let me know if this is a hardware or software issue? Dont really want to buy a new phone right now..
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Have you deleted the stored prints and re applied them?
Sent from my God Mode 8

Related

i think htc has release an update to the amaze !!

so today i was helping a girl with her phone and it was on sense 3.0 and it was saying she had an update from htc software update but her battery was to low it said it needed more than 35% battery life so it can be updated , so i didnt really see what update it was , can someone confirm???
No update on mine...but then again I'm in Puerto Rico, so it might come later who knows. I doubt its the ICS update though lol I dont think HTC would troll us by saying we wont get it till later in the yr then just drop the bomb on us
lol i get no update on mines either but mines is rooted so idk
just tried on my brothers is fully stock not rooted i only rooted mine. So no updates. That update was probably to update her baseband.
alright bro thanks
Yea no updates
Sent from my HTC_Amaze_4G using XDA App
I got that message...been seeing it on my phone for about a week now...but all i try to update it, it REFUSES to update . It keeps going to the black screen with the little droid and then it stays there til the battery dies....HELP!!!
don' think there is any update yet
nope no update (windmobile)
No update
I am having problem with the device G-Sensor and was talking to TMO. No update coming up. The only one before ICS will be the fix for the sensor issues, said TMO. Or they could come out together.
My 2 months old phone is already broken! Smartphone without sensor is not useful.
Kagr1ffman said:
I got that message...been seeing it on my phone for about a week now...but all i try to update it, it REFUSES to update . It keeps going to the black screen with the little droid and then it stays there til the battery dies....HELP!!!
Click to expand...
Click to collapse
root your device
Needs sensation :]
tt2ride said:
I am having problem with the device G-Sensor and was talking to TMO. No update coming up. The only one before ICS will be the fix for the sensor issues, said TMO. Or they could come out together.
My 2 months old phone is already broken! Smartphone without sensor is not useful.
Click to expand...
Click to collapse
Sent from my LG-P999 using XDA App
tt2ride said:
I am having problem with the device G-Sensor and was talking to TMO. No update coming up. The only one before ICS will be the fix for the sensor issues, said TMO. Or they could come out together.
My 2 months old phone is already broken! Smartphone without sensor is not useful.
Click to expand...
Click to collapse
Did you calibrate your G-sensor? if not, go to display and calibrate.
use this app to determine whether your G-sensor is working or not.
https://market.android.com/details?...wsMSwxLDEsImNvbS5maXZhc2ltLmFuZHJvc2Vuc29yIl0.
Mine works just fine. If G-senosr is faulty contact T-mobile.
papcoz said:
Did you calibrate your G-sensor? if not, go to display and calibrate.
use this app to determine whether your G-sensor is working or not.
https://market.android.com/details?...wsMSwxLDEsImNvbS5maXZhc2ltLmFuZHJvc2Vuc29yIl0.
Mine works just fine. If G-senosr is faulty contact T-mobile.
Click to expand...
Click to collapse
I tried the sensor calibration but error msg showing calibration aborted. I tried factory reset twice. Finally the sensor started working. TMO is aware of this issue faced by many Amaze owners. They are building a case for HTC to send update.
I just got my Amaze yesterday. There was an update that started last month- brings WiFi calling to the phone. If you have that one, there is no other for TMobile

AT&T Case fix Update

Using my phone in Canada. So wasn't able to get the update that fixes the FP scanner case issue. Any way to do it manually?
G
I need to know this as well!
Sent from my LG-H900 using Tapatalk
I have the update on my mine and the sensor is still erratic. I love this phone overall but the fingerprint scanner is crap.
Really. Guess that's another reason to hope on root.
Still wanna try though. Can files be pushed manually?

Xperia 1 finger print censor issue

Anyone has the same problem like mine? about yesterday suddenly my fingerprint scanner on Xperia 1 doesn't work properly, always get alert "Not Recognize" my finger when i try to unlock with my finger.
i already tried, re-register my finger, washing my hands, restart myphone, but the censor always keep not recognize, sometime it can read but after 1 or 2 times try it will be back not recognize, anyone has the same issue? is this the software problem or my finger hw problem?
w4lkm4n said:
Anyone has the same problem like mine? about yesterday suddenly my fingerprint scanner on Xperia 1 doesn't work properly, always get alert "Not Recognize" my finger when i try to unlock with my finger.
i already tried, re-register my finger, washing my hands, restart myphone, but the censor always keep not recognize, sometime it can read but after 1 or 2 times try it will be back not recognize, anyone has the same issue? is this the software problem or my finger hw problem?
Click to expand...
Click to collapse
The software update that just got released a day or 2 ago sorts the issue
Mackay53 said:
The software update that just got released a day or 2 ago sorts the issue
Click to expand...
Click to collapse
I had the same issue, even after updating to the new firmware. what i did was i restored/reset (Repaired) via the Xperia companion app. Now at least for me the fingerprint reader works flawless every single time.
So if formatting your phone is an option for you, that should work. (Was a pain re-installing all apps and re-setting all logins and all, but this really ironed out lot of issues for me)
I am on June update and I can tell you that formatting the device does NOT help. I don't have the July update yet to say if that they fixed the issue.
I hate the fact that it doesn't recognize my FP. It feels like Xperia Z5 all again. Then again FP is so deep seated and it's really difficult to use it when there's a case on.
Mackay53 said:
The software update that just got released a day or 2 ago sorts the issue
Click to expand...
Click to collapse
Will update the result of update if the new firmware hit my region.
So far my fingerprint work flawless as it should be after no reason lol.
Xperia 1 - July Firmware FPR Lag Solved/Fixed
As i mentioned before, after the july firmware my FPR works mostly every single time. I guess every phone is different or maybe you can try what i did, it may just work for you.
I did a factory reset using the "Software repair" function in the Xperia Companion with the latest firmware, now the UI is amazingly smoother and the FPR reader works flawlessly.
I have made a small video showing exactly how good the reader works now. If you have the time please watch it and also follow the steps mentioned above if you have the time to restore all the apps and setting, but trust me its better than just living with an awful finger print function.
https://www.youtube.com/watch?v=Rmtl1txPCIo&t=19s
accuracy fingerprint sensor on latest update has significantly improved..
but unfortunately for speed still remain same
It works perfectly for me what I have to get used to the power button, Although it is not necessary to unblock it
Enviado desde mi J9110 mediante Tapatalk
i faced the same issue this awhile
first the sensor worked perfectly but now its a mess
10 try's and 7 not successful
just updated to July security update but nothing is better
DanielMode said:
i faced the same issue this awhile
first the sensor worked perfectly but now its a mess
10 try's and 7 not successful
just updated to July security update but nothing is better
Click to expand...
Click to collapse
to me perfect, register them again
Enviado desde mi J9110 mediante Tapatalk
i did and also each Finger twice...helped a bit but still a gamble to have successful unlock
DanielMode said:
i did and also each Finger twice...helped a bit but still a gamble to have successful unlock
Click to expand...
Click to collapse
have you update to latest firmware?
i'm at 55.0.A.2.314
i tried 20 time now and jsut 1 time successfull unlock
Ditto, no problem with sensor. Clean it possibly?
Just updated to .314. Definitely notice a difference withj fingerprint sensor. Much more accurate.
not here ...mostly i pick up the phone from the table put the finger to the sensor and nothing....not even the display is getting on
then a double tap to see the lockscreen and its telling me i tried to offten ...trie again later
thats it....and i already rescanned my finger prints couple times.....and for the first few hours its working better but than back to the issiuse
DanielMode said:
not here ...mostly i pick up the phone from the table put the finger to the sensor and nothing....not even the display is getting on
then a double tap to see the lockscreen and its telling me i tried to offten ...trie again later
thats it....and i already rescanned my finger prints couple times.....and for the first few hours its working better but than back to the issiuse
Click to expand...
Click to collapse
did you already reset your phone after update?
nope cause the prob popped up couple weeks after i bought it new ....so before the update was out
To me alone with touching it is already unblocked
Enviado desde mi J9110 mediante Tapatalk
I'm on August update and I get this frequently. There is a bug somewhere on this and when I hit the fingerprint issue, I just restart the phone and its perfect again (well after initial pin login due to reboot haha)
It's quite annoying but haven't had time to figure it out. Something with music app running while locked or?

New FingerPrint UPDATE

Well it seems that a new FP update is rolling out fixing security issues of the rubber case.
Thanks samsung... hahahaha
TheMrM00n said:
Well it seems that a new FP update is rolling out fixing security issues of the rubber case.
Thanks samsung... hahahaha
Click to expand...
Click to collapse
Did you get it? Anyone knows if its a fingerprint app update, or complete new firmware?
palamosteliaro said:
Did you get it? Anyone knows if its a fingerprint app update, or complete new firmware?
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Click to collapse
Just FP update
palamosteliaro said:
Did you get it? Anyone knows if its a fingerprint app update, or complete new firmware?
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Click to collapse
Here's the update that I got.
More accurate and fast
Does anyone know this:
If you are with the factory applied screen protector, do you have to also remove it and re-register your fingerprints after updating? Or this is only for other screen protectors (silicone)?
It's not very clear from the update explanation.
Is it region related? because I didn't get it. (I'm on TKD and I'm not able to change it)
Update available and applied in Thailand.
Personally I just applied it without removing my screen protector.
Sensor seems a bit faster to unlock now.
Is it region related? because I didn't get it. (I'm on TKD and I'm not able to change it)
Anyone tried this on Whitestone glass? I'm afraid it could be worst after update.
Edit later: everything is OK after update, even better than before
Is it me or the fingerprint sensor became really sensitive. I mean before I need to put some pressure on the screen for the fingerprint sensor to recognize my finger. Now I just tap the fingerprint area without no pressure and boom, I'm in.
Mini Jay said:
Is it me or the fingerprint sensor became really sensitive. I mean before I need to put some pressure on the screen for the fingerprint sensor to recognize my finger. Now I just tap the fingerprint area without no pressure and boom, I'm in.
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Click to collapse
Mine is that way now. Nice!
Be aware, this update removes Magisk
WalterCool said:
Be aware, this update removes Magisk
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Click to collapse
Perfect. Thank you. I was just about to make a post asking if it will... In my mind, I had a feeling that it would but I wasn't very sure. Now any ideas how we'd go about getting this update with root? Also, If not, that's fine. I'll live with it, but how do we go about stopping the notification? Its constantly popping up on my screen, everytime I decline it comes back again a few minutes later.
Edit: Figured it out... Rather simple actually, just disable the "TADownloader" system app using any disabler. It won't affect anything other than informing you of Secuity/Biometrics updates, which for us Rooted users is useless anyway.
Still would like to know how we can go about getting this update with root? Perhaps wait until the next security build update (November), and then it maybe will be included in that? If that's the case, then we can just patch that November build, and then, reflash using Odin.
malimt said:
Perfect. Thank you. I was just about to make a post asking if it will... In my mind, I had a feeling that it would but I wasn't very sure. Now any ideas how we'd go about getting this update with root? Also, If not, that's fine. I'll live with it, but how do we go about stopping the noritication? Its constantly popping up on my screen, everytime I decline it comes back again a few minutes later.
Click to expand...
Click to collapse
I do apologize, but just found out yesterday after restarting it wasn't there anymore.
Maybe updating then patching Magisk before restart? Maybe installing back again from TWRP (20.0 zip format?). Same procedure of updating stock manually should work I think. The upgrade doesn't require to restart by the way, but after restart I didn't had Magisk
Just installed LineageOS 16 for S10 after that, so can't really give you an answer there.
Also would be good if someone else may confirm my claim, pretty sure it caused it, but someone else confirming could be nice.
Sorry for reviving a dead thred, but, I just changed screen protector on my S10, I used to have sipigen neoflex. But now I got spigen glas tr platinium.
I realized while I was wiping my phone screen unlocked. Now I can unlok my phone with any finger even if they are not registered. Clearly samsung hasnot fixed this issue.
acikgozkadir said:
Sorry for reviving a dead thred, but, I just changed screen protector on my S10, I used to have sipigen neoflex. But now I got spigen glas tr platinium.
I realized while I was wiping my phone screen unlocked. Now I can unlok my phone with any finger even if they are not registered. Clearly samsung hasnot fixed this issue.
Click to expand...
Click to collapse
I have the same glass and the newest firware CTG2 and it only recognizes the registered fingerprints.
I have a rooted SM-G9730.
Maybe something went wrong with the application of the glass.

Question Pixel 6 fingerprint sensor calibration

Hi,
I had to replace my pixel 6 display and the fingerprint sensor with it. When I went on to calibrate the sensor with Google's calibration software, it says "Couldn't find the unique calibration software for this device" after trying to download the software. Has anyone had this issue? I would really appreciate any help on getting this fixed...
Thank you.
zapster27 said:
Hi,
I had to replace my pixel 6 display and the fingerprint sensor with it. When I went on to calibrate the sensor with Google's calibration software, it says "Couldn't find the unique calibration software for this device" after trying to download the software. Has anyone had this issue? I would really appreciate any help on getting this fixed...
Thank you.
Click to expand...
Click to collapse
Really, look at the other threads about the finger print scanner.
I am sure you will find the help you need there.
zapster27 said:
Hi,
I had to replace my pixel 6 display and the fingerprint sensor with it. When I went on to calibrate the sensor with Google's calibration software, it says "Couldn't find the unique calibration software for this device" after trying to download the software. Has anyone had this issue? I would really appreciate any help on getting this fixed...
Thank you.
Click to expand...
Click to collapse
Have you tried this? https://www.xda-developers.com/google-pixel-6-fingerprint-sensor-calibration-tool/ You need to use Chrome to d/l this I believe.
I'm having the same issue. I've searched the forum and don't see a answer to why the software isn't downloading.
Thank you all for the replies.
vandyman said:
Really, look at the other threads about the finger print scanner.
I am sure you will find the help you need there.
Click to expand...
Click to collapse
Okay, I'll try again.
bobby janow said:
Have you tried this? https://www.xda-developers.com/google-pixel-6-fingerprint-sensor-calibration-tool/ You need to use Chrome to d/l this I believe.
Click to expand...
Click to collapse
Yes, this is where I got started actually.
44Stretch said:
I'm having the same issue. I've searched the forum and don't see a answer to why the software isn't downloading.
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Click to collapse
I somehow got in contact with google support yesterday, but the "fingerprint scanner guy" was busy they said, and they'll contact me via email. I will post here if they give me a solution. I was wondering if flashing the factory image will solve the issue.
You ever hear back? I'm on the phone with Google and they don't even know about the fingerprint calibration software. They want to warranty my phone, but I didn't go through an authorized repair so we'll see.
44Stretch said:
You ever hear back? I'm on the phone with Google and they don't even know about the fingerprint calibration software. They want to warranty my phone, but I didn't go through an authorized repair so we'll see.
Click to expand...
Click to collapse
I didn't get a proper response from google. However, I got a response in an iFixit forum.
"Hey Tilan, speaking as a Google Certified Technician, through the pixel repair process, there is currently issues with the finger calibration connection via Windows. So far, all of my store’s computers are not able to properly run the fingerprint calibration. The only time that I was able to make it successful was through another android phone, in this case was my Pixel 5, and another Chromebook. Got news that some other location starts to have it working on their computers, but don’t take my words for it"
I still haven't tried this though.
Having the same issue for the Pixel 6 Pro after screen replacement.
Spoke with Google Support and they mentioned that the December update should solve the issue.
Fingers crossed as I haven't received the update yet.
Hopefully it works after the update.
saif uddin said:
Having the same issue for the Pixel 6 Pro after screen replacement.
Spoke with Google Support and they mentioned that the December update should solve the issue.
Fingers crossed as I haven't received the update yet.
Hopefully it works after the update.
Click to expand...
Click to collapse
I received an update on Dec 14th for pixel 6. Unfortunately, it didn't fix the issue
saif uddin said:
Having the same issue for the Pixel 6 Pro after screen replacement.
Spoke with Google Support and they mentioned that the December update should solve the issue.
Fingers crossed as I haven't received the update yet.
Hopefully it works after the update.
Click to expand...
Click to collapse
Hi,
Did you get the update? and more importantly, did it fix the issue? it didn't for me.
zapster27 said:
Hi,
Did you get the update? and more importantly, did it fix the issue? it didn't for me.
Click to expand...
Click to collapse
Same with me either.
Even the latest security patch didn't work for me.
But swapping the old fingerprint scanner from the broken screen to the new screen worked.(It did not even required calibration as it recognised the fingerprint straight away).
Just a really poor launch by Google. Buggy software everywhere.
Are there just some people's FPs that just work well with many diff kinds of phones and with both optical and ultrasonic FPS? I've used Samsung's versions, OnePlus and Google now and I never ran into any issues using their FPS.
saif uddin said:
Same with me either.
Even the latest security patch didn't work for me.
But swapping the old fingerprint scanner from the broken screen to the new screen worked.(It did not even required calibration as it recognised the fingerprint straight away).
Just a really poor launch by Google. Buggy software everywhere.
Click to expand...
Click to collapse
This issue was reported to google at https://issuetracker.google.com/218761008. follow it for more updates
I am also having similar issues. Did anyone find a solution?
saif uddin said:
Same with me either.
Even the latest security patch didn't work for me.
But swapping the old fingerprint scanner from the broken screen to the new screen worked.(It did not even required calibration as it recognised the fingerprint straight away).
Just a really poor launch by Google. Buggy software everywhere.
Click to expand...
Click to collapse
I also tried to swap the fingerprint sensor from my old screen to my new screen now. It's a bit tricky as I wasn't able to make it perfectly centered / flat the first time, so I had a lot of issues first to get it to read. I opened it up again, cleaned the back glass for the sensor cutout, and used a heat gun to melt the glue and was able to get it centered and flat this time.
Thanks for the tip!
It feels like the calibration software isn't going to be working anytime soon, and this is the way to do it for now.
Is there really no way to get the fingerprint scanner working again after a screen repair? There must be a way....
my pixel 6 screen got cracked which i bought from australia where can i get genuine screen ,i stay in india
imranqd said:
my pixel 6 screen got cracked which i bought from australia where can i get genuine screen ,i stay in india
Click to expand...
Click to collapse
Rather bad form to tack your question onto an unrelated thread. But, if looking for parts, iFixit. Google opened a parts store in collaboration with them.
Hello
Im on same situation, my display are broken... any new about software of google?
Btw, anyone recommend a display?
Best regards
any solution for this , my display got broken , bought display from ifixit its on the way ..should i swap the sensor or not , i think swapping is tricky i need to keep the sensor which comes with the new display .. please help me regarding with this .

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