Lost PIN on Kyocera-E4710 (DuraXE) - Unable to enter recovery mode - Android Q&A, Help & Troubleshooting

I lost the PIN on my Kyocera-E4710 (DuraXE). Ive tried to enter the recovery mode to reset using PWR + VOL Down keys but it just turns on as normal and does not enter the recovery mode.
how can i access/reset the phone?
Thanx

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