Hi,
I have a new OnePlus 7T Pro (version 10.1.4.HD01BA) and I'm having wifi stability issues.
The wifi has micro-disconections which impact any application which needs a stable connection (ex: online games, file transfers)
The symptom is a short disconnection from the wifi network: the wifi icon on the top briefly shows a "!" to indicate the disconnection; then everything comes back to normal).
From what I gathrered from different tests, the disconnects only occurs when using wifi on a mesh network (e.g. Orbi) or multi-channel wifi router.
I have no stability issues when using 4G connection.
I also tested 2 different mesh networks, the OP7TPro Wifi is unstable.
When testing on a simple channel access point (ex: another android phone), the wifi connection is stable.
On the mesh networks which give me stability issues, my older OnePlus5 does not experience any specific problems.
I tried to wipe my phone to factory defaults but the problem persists.
How can I find out if this is related to a software issue or if my device is faulty ?
Thanks,
Hello, I realize, this thread is almost a year old. I bought this phone and I'm having the same issue!
It seems that it maybe is related to bluetooth being turned on.
Have you somehow solved this problem? I read many complaints over the net when googling, but all the suggested solutions don't solve the problem completely, the drops still occur.
The problem has been known for years and occurs not only in the OnePlus 7 phones. When we connect to WiFi 2.4GHz and turn on bluetooth, WiFi transfer decreases drastically, the solution is to connect via WiFi 5GHz if our router allows it. If not, only the mobile network remains.
Well, that's a pity, thanks for your answer.
I also noticed, that the bluetooth range is really poor with my bluetooth headphones in comparison to my previous LG V30.
kemoti said:
The problem has been known for years and occurs not only in the OnePlus 7 phones. When we connect to WiFi 2.4GHz and turn on bluetooth, WiFi transfer decreases drastically, the solution is to connect via WiFi 5GHz if our router allows it. If not, only the mobile network remains.
Click to expand...
Click to collapse
Use 20Mhz channel on your router instead of 40Mhz, that should solve the throttle in speed issue on 2.4Ghz band
---------- Post added at 08:40 AM ---------- Previous post was at 08:20 AM ----------
kemoti said:
The problem has been known for years and occurs not only in the OnePlus 7 phones. When we connect to WiFi 2.4GHz and turn on bluetooth, WiFi transfer decreases drastically, the solution is to connect via WiFi 5GHz if our router allows it. If not, only the mobile network remains.
Click to expand...
Click to collapse
I first faced this trouble in my oneplua 6, so your point about this being a oneplus 7 series problem is wrong
Related
Got a 32GB version.
All my other devices, windows laptops, android tablet connect up to my wifi fine. I am using WPA with AES (static IP). The HP Touchpad connects, but there is huge packet loss and it barely can keep a connection. It doesn't drop out per se, just cant get any data. Tried changing router settings, being 30cm from it etc. Still same problem. Any apps/tweaks i can try on the Touchpad?
Maybe it has something to do with Wi-Fi 802.11b/g/n with WPA, WPA2, WEP, 802.1X authentication;
maybe your router doesnt support it.
Just curious, are you running any of the Preware patches?
I am having a similar problem with my 16gb wifi model. Wifi works for a short while, then drops the signal. If I go in and turn off wifi on the device and turn it back on again - then it will work fine for another few minutes until it eventually drops the connection again.
I had this problem before I loaded any preware tweaks - and after as well. I am running the Govnah app to overclock to 1.5ghz and a few other logging tweaks.
I did some digging and it seems the most likely issue is a problem with the firmware of my router (D-link DIR-655), specifically the wireless n protocol. I am going to try updating my router firmware and see if that helps out.
By the way - no issues with my two laptops, dell streak 7, or my wii - so its definately isolated to be an issue specific to my touchpad/router combination...
I too am having problem. I don't drop the wireless connection, just a internet connection. All of a sudden nothing on my touchpad can connect to the internet, until I turn the wireless off and then back on again. Very weird. Everything else working off of my Dlink DGL-4500 works fine, except the touchpad.
I notice a few of you have Drinks, maybe thats the cause?
I'm running on FIOS and using Verizon's provided router. Works flawlessly. I've had one issue w/ WiFi, but a reboot solved that and has never come back.
I had problems with my dlink 615. TP would lose connection after 20 minutes or so. My wife's would do the same. My evo 4g had the same problem. I changed the router to the G only setting. I haven't had any problems with either TP since that change. The 615 uses draft N and was one of the early routers with this. I think it causes problems with some devices. I haven't really lost any speed either as the 615 will only connect at the speed of the "slowest" wireless card on the network, and I have some devices at g speed that are always on. I do plan to get a new router at some point.
jdexheimer said:
I had problems with my dlink 615. TP would lose connection after 20 minutes or so. My wife's would do the same. My evo 4g had the same problem. I changed the router to the G only setting. I haven't had any problems with either TP since that change. The 615 uses draft N and was one of the early routers with this. I think it causes problems with some devices. I haven't really lost any speed either as the 615 will only connect at the speed of the "slowest" wireless card on the network, and I have some devices at g speed that are always on. I do plan to get a new router at some point.
Click to expand...
Click to collapse
See my Touchpad is the ONLY device having problems, that's the part I don't get. All of my devices are wireless N as well.
TouchPad WiFi issues
Okay, I've tried every custom kernel available with almost the same results. I'm beginning to think my unit is defective, but I am hoping it is the custom kernels and not my unit. I haven't tried restoring the stock kernel but I suppose I should have before writing this. Anyway..onto the issue!
Does anyone have this problem where WiFi will randomly stop transmitting data? It happens most when I am browsing the web with the stock browser and almost all the time it is after the unit awakes from sleep. Sometimes it happens while browsing but the majority of the time it happens when coming out of sleep. WiFi is still on and connected to my network, but network activity is not there. The only way to fix it is by doing one of the following:
-Turn off and on WiFi
-Launch the HP software catalog.
The second method one seems to give the network a jump start and WiFi will begin working again and data will transmit.
Freeza I think that's a common slug, I read some other posts about it. Heck mine was doing it a lot, but not so much lately. I don't think you have defective device.
Sent from my HP Touchpad using xda premium
I have this issue too, on two Touchpads on the same wifi network (mine and my wife's). The issue vanishes on my portable wifi 4G hotspot and my much better office wifi network, so it's probably my router. I've ordered a MUCH better router, and if that kills the problem, I'll know for sure within a week.
I hear this is a common, but situation-specific issue.
phew.... Was getting worried for a bit there. Thanks guys. Hopefully the next webOS update can fix it
yoseth said:
Got a 32GB version.
All my other devices, windows laptops, android tablet connect up to my wifi fine. I am using WPA with AES (static IP). The HP Touchpad connects, but there is huge packet loss and it barely can keep a connection. It doesn't drop out per se, just cant get any data. Tried changing router settings, being 30cm from it etc. Still same problem. Any apps/tweaks i can try on the Touchpad?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1257357
I also have this problem. The wireless on the TP will stop working, even though it says it is connected. Disabling and re-enabling the wireless fixes it temporarily.
I also have an 802.11N wireless router. It is a Trendnet TEW-633GR. No other wireless device has ever had an issue with it, so I think the touchpad doesn't handle something properly...
Recently picked up a gs3 and I like it but one thing that is really bothering me is I'm getting constant drop outs on wi-fi and the reception is very low unless I'm standing next to the router.
Other devices do not have any issue at all. I've also noticed when scanning wifi the gs3 doesn't pick up as many routers as other devices do.
I've been reading threads and noticed a member mention going into the service menu and disabling power saving on wi-fi but that has not solved the issue.
I'm wondering whether it's a hardware or software problem. If it was software then surely others would have issues?
I don't really want to exchange the phone incase I get screen issues like the pink tint or blobs people are having.
But obviously if I have a hardware fault then I'll have to get it exchanged as a phone that keeps disconnecting from the wifi is not useful to me.
I also have this problem but it also extends to my 3G connection. Does not connect until I restart my phone, doesn't happen often, but its a pain when it does. I downloaded a WiFi fix from Google play and so far so good not had any problems...this is the only problem I have with this device otherwise its a beast of a phone.
Not sure if your setup is like mine but i had two routers in my home broadcasting the same ssid and channel. I kept facing frequent dropouts until i changed the channel on one of them. It seems the device kept bouncing between the two routers even though i was much closer to one. No more drops once they both broadcast on different channels
i read somewhere in this forum that you have to change the setting of the band of the router to 5ghz.
that fixed the connection dropout of wifi.
rickssj4 said:
I also have this problem but it also extends to my 3G connection. Does not connect until I restart my phone, doesn't happen often, but its a pain when it does. I downloaded a WiFi fix from Google play and so far so good not had any problems...this is the only problem I have with this device otherwise its a beast of a phone.
Click to expand...
Click to collapse
I have tried wifi fix and it hasn't fixed it unfortunately
bullyfrog said:
Not sure if your setup is like mine but i had two routers in my home broadcasting the same ssid and channel. I kept facing frequent dropouts until i changed the channel on one of them. It seems the device kept bouncing between the two routers even though i was much closer to one. No more drops once they both broadcast on different channels
Click to expand...
Click to collapse
I only have one router. But I will try changing channels as maybe there's a lot of congestion on the channel I'm using.
radeonxt said:
i read somewhere in this forum that you have to change the setting of the band of the router to 5ghz.
that fixed the connection dropout of wifi.
Click to expand...
Click to collapse
I've read about that on here but I don't think my router has that option.
I'll go into the config and see if it does.
Thanks for all the replies
Just to update the thread, since I started this thread my wifi has been awful the way it keeps disconnecting especially when downloading large files.
I've been googling and had tried lots of different things.
What finally seems to have solved the drop out issue is turning security on my router to wpa instead of wpa2.
No drop outs so far even when downloading large files, but the signal strength is really bad, not sure if I still have a hardware fault or whether the galaxy s3 wifi is just weak.
Hi,
Same problem with mine. weak signal. At home or at work.
I think this an issue (hardware ? software ?).
But I'am surprised that we are alone.
Me too
Same issue here with regular random wifi dropouts at 2 ap's. Radio streams far more reliably over 3g!
---------- Post added at 09:41 AM ---------- Previous post was at 09:39 AM ----------
Same issue here with regular random wifi dropouts at 2 ap's. Radio streams far more reliably over 3g!
[/COLOR]Same issue here with regular random wifi dropouts at 2 ap's. Radio streams far more reliably over 3g![/QUOTE]
Read on another android forum that somebody had been advised by their carrier to return the device. I was hoping lf2 update would sort it but no such luck...
Mines absolutely fine :s.....
Sent from my S3 overclocked to 1.6ghz with HyperGalaxy Rom
gs3 said:
Recently picked up a gs3 and I like it but one thing that is really bothering me is I'm getting constant drop outs on wi-fi and the reception is very low unless I'm standing next to the router.
Other devices do not have any issue at all. I've also noticed when scanning wifi the gs3 doesn't pick up as many routers as other devices do.
I've been reading threads and noticed a member mention going into the service menu and disabling power saving on wi-fi but that has not solved the issue.
I'm wondering whether it's a hardware or software problem. If it was software then surely others would have issues?
I don't really want to exchange the phone incase I get screen issues like the pink tint or blobs people are having.
But obviously if I have a hardware fault then I'll have to get it exchanged as a phone that keeps disconnecting from the wifi is not useful to me.
Click to expand...
Click to collapse
i found this thread on xda, i'm hoping it does the trick
If you are using 2 APs with the same SSID and settings, your device can roam seamlessly only if the underlying network is the same network. If the 2 APs connect to different network subnet, it will never be seamless and you will get connection drops.
Your device must receive the same IP and subnet from the same DHCP with same gateway so it will be seamless between 2 APs.
I had issues at work. But not at home.
Today I told it to forget my B/G radio and to connect to the N radio. No disconnects, none..
No changes made to the phone at all..
May not be router
Hi, for what it's worth, my husband and I each have an s3. Mine has no problems at all with wifi anywhere. His drops out at home. I posted more here: http://forum.xda-developers.com/showthread.php?p=28510251#post28510251
We've tried the *#0011# trick and that is a temporary fix, but we need to redo it on a regular basis. The setting is not saving.
Hey guys,
my Mate 20 Pro won't connect to 5ghz wifi.
I always need to adjust settings in the menu of the router which is inconvenient.
I of course can't do that at every place that I go to.
Especially since many people don't even know how to get there and their log in data.
Is there a fix for that?
Does even anyone else have that?
I have connected my M20Pro to 2 different 5 Ghz wireless access points without issues, both using WPA2 security,
I am having a slightly different problem. My phone will connect to the 5ghz network, but once I am more than 10 feet away the speed drops to almost nothing. The 2.4ghz network off the same router is unaffected. I have tried factory resetting my phone and resetting the router and nothing has resolved the issue.
You can make sure that the WiFi of 5G is hidden， Make sure WiFi is household or public？
I use 5ghz wifi at 3 different locations, no issues. 2.4ghz always has a greater range though. Any issues are with the routers.
Sorry for the late update.
I've got my device replaced because of the green lights at the edge and around the notch.
WiFi works perfectly now.
I get up to 100% of our bandwidth which I haven't seen in any other mobile device.
For me, asking Vodafone to exchange the device was the easiest and quickest way.
I've exchanged the device right in the store and was ready to go.
As I've heard (but didn't need), Huawei offers a similar replacement service.
I was told that I would be contacted later by the Huawei online chat but wasn't since Vodafone was quicker.
This was in Germany. Might be different in other cases and especially countries.
User422 said:
Hey guys,
my Mate 20 Pro won't connect to 5ghz wifi.
I always need to adjust settings in the menu of the router which is inconvenient.
I of course can't do that at every place that I go to.
Especially since many people don't even know how to get there and their log in data.
Is there a fix for that?
Does even anyone else have that?
Click to expand...
Click to collapse
The latest 122 Patch 4 should solve this issue
Ruppi2010 said:
The latest 122 Patch 4 should solve this issue
Click to expand...
Click to collapse
Like I've said, I've got a replacement device because of the green screen issue.
The new device has the best wifi connection I've ever seen.
Don't know if it was the old device or a software issue though.
I just got lg v30 thought it was a good deal. everything is fine but it has one big problem . the wifi disconnect all the time especially while downloading. when this happens I can see the cell signal along with the wifi disappears from the status bar and the phone start searching for signal.
I tried everything I could. like a full factory reset.
I also downgraded from android 8 to 7
so Is it a hardware Issue?
I had a similar problem but only with WiFi. I don't think these phones have a reach on WiFi if you are a good distance from the router I believe this is your problem. My solution I set up a WiFi tether with my laptop connected to the router so the source is closer that solved my issue
Andi32790 said:
I had a similar problem but only with WiFi. I don't think these phones have a reach on WiFi if you are a good distance from the router I believe this is your problem. My solution I set up a WiFi tether with my laptop connected to the router so the source is closer that solved my issue
Click to expand...
Click to collapse
Also, try setting for 2.4GHz only. It travels further than 5GGz and it's more stable.
Andi32790 said:
I had a similar problem but only with WiFi. I don't think these phones have a reach on WiFi if you are a good distance from the router I believe this is your problem. My solution I set up a WiFi tether with my laptop connected to the router so the source is closer that solved my issue
Click to expand...
Click to collapse
thank you for the reply.
it happens all the time and I tried many wifi routers but same problem. I also have multiple devices and never seen this problem before
Good day, everyone!
I recently attempted, but failed, to utilize my mobile hotspot to connect a friend's phone to the internet through the 5.0 GHz AP Band. The hotspot shuts off after around 7 or 8 seconds when the AP band is set to "5.0 GHz". For my hotspot to not automatically switch off after about 7 or 8 seconds, I had to resort to utilizing the "2.4 GHz" AP frequency.
I really want to utilize the "5.0 GHz" AP band on my mobile hotspot without having to worry about it shutting down every 7 or 8 seconds, since, although I realize that I will be limiting the bandwave to a smaller region, I will be getting better speeds for my mobile hotspot connections in return.
I read a potential fix posted on this oneplus thread (https://forums.oneplus.com/threads/wifi-hotspot-5ghz-not-working.959323/) that sadly didn't work, and provided you have ADB, the major steps outlined were as follows:
1. Connect ADB to your phone
2. Run adb shell settings get global tether_dun_required
- Take note of the value you get (I believe I got "null" the first time around)
3. Run adb shell settings put global tether_dun_required 0 - restart your phone to get 5.0GHz tethering
If it's important to know, I'm running build 11.0.1.12.DE18CB (OxygenOS) on a T-Mobile variation (DE2118) that has been rooted using Magisk.
If anybody is having this difficulty, or if anyone knows how to repair the problem, it would be much appreciated if you could respond to this thread.
Thank you very much.
Hotspot being all ****ed up and barely working is a long standing "feature" of OnePlus even on qualcomm, and Nord has definitely got the worst of it.
On my device (DN2103_11_A.20), the 5Ghz setting is ignored entirely, it always opens 2.4Ghz hotspot.
Weirdly enough, it does that even while being connected to 5Ghz AP at the same time which I didn't think was even possible. On most mediatek phones, if you use wifi connection, hotspot will insist on sharing its band - ie hotspot band is forced to the channel of the AP the phone is connected to and relaying internet from.
The 2.4Ghz hotspot on Nord2 runs very flaky (only ~5mbits to LTE connection running at 50mbits for the phone itself). Moreover, when not using LTE, but phone is connected to wifi (regardless of whether 2.4Ghz or 5GHz) that is relayed to "forced 2.4Ghz" hotspot, that wifi uplink will become flaky too: 500Mbit/s -> 5mbit/s on 5Ghz, 50Mbit/s->5mbit/s on 2.4Ghz AP. Meaning if you use your phone as range extender, internet will be severely slowed down on the phone itself, and become almost as sucky as it is for hotspot clients.
To top it all off, the issue of "disconnecting after 5-8 secs" occurs randomly for me even on 2.4Ghz, typically in AP relaying situation on same band as explained above. The hotspot toggle is not switching itself off in the UI though - the hotspot AP SSID disappears from the air, as if wisi baseband were repeatedly crashing or something.
The only workaround I know of is to disconnect from wifi, disable hotspot, enable LTE, enable hotspot, let people connect and *then* finally connect to wifi (which "reroutes" hotspot clients from LTE to my wifi uplink).
I don't see how DUN could be related at all here.
tl;dr: Don't bother with 5Ghz hotspot, since the wifi driver is so utterly broken for hotspot it doesn't matter which band you use.
ezdiy said:
Hotspot being all ****ed up and barely working is a long standing "feature" of OnePlus even on qualcomm, and Nord has definitely got the worst of it.
On my device (DN2103_11_A.20), the 5Ghz setting is ignored entirely, it always opens 2.4Ghz hotspot.
Weirdly enough, it does that even while being connected to 5Ghz AP at the same time which I didn't think was even possible. On most mediatek phones, if you use wifi connection, hotspot will insist on sharing its band - ie hotspot band is forced to the channel of the AP the phone is connected to and relaying internet from.
The 2.4Ghz hotspot on Nord2 runs very flaky (only ~5mbits to LTE connection running at 50mbits for the phone itself). Moreover, when not using LTE, but phone is connected to wifi (regardless of whether 2.4Ghz or 5GHz) that is relayed to "forced 2.4Ghz" hotspot, that wifi uplink will become flaky too: 500Mbit/s -> 5mbit/s on 5Ghz, 50Mbit/s->5mbit/s on 2.4Ghz AP. Meaning if you use your phone as range extender, internet will be severely slowed down on the phone itself, and become almost as sucky as it is for hotspot clients.
To top it all off, the issue of "disconnecting after 5-8 secs" occurs randomly for me even on 2.4Ghz, typically in AP relaying situation on same band as explained above. The hotspot toggle is not switching itself off in the UI though - the hotspot AP SSID disappears from the air, as if wisi baseband were repeatedly crashing or something.
The only workaround I know of is to disconnect from wifi, disable hotspot, enable LTE, enable hotspot, let people connect and *then* finally connect to wifi (which "reroutes" hotspot clients from LTE to my wifi uplink).
I don't see how DUN could be related at all here.
tl;dr: Don't bother with 5Ghz hotspot, since the wifi driver is so utterly broken for hotspot it doesn't matter which band you use.
Click to expand...
Click to collapse
Thank you for your reply ezdiy.
It is terrible to realize that OnePlus has a persistent problem with this, but considering the number of discussions I noticed about this issue (5.0 GHz hotspot not functioning), all on diverse OnePlus devices, I am not surprised. In addition, I wonder why "Nord" may have suffered the worst of such a condition.
The problem you suffer from is unusual. I wish I could assist you, but sadly, I am no expert in these things.
It is interesting, since, it appears that there are some circumstances in which my 5.0 GHz hotspot performs well (Doesn't switch off automatically after 7/8 seconds) and other instances in which it doesn't. Does anything like this happen to you regarding the phone hotspot, where it works better in some circumstances than others?
Aselloph said:
In addition, I wonder why "Nord" may have suffered the worst of such a condition.
Click to expand...
Click to collapse
My apologies for confusion, as I missed your device is N200 (Snapdragon chip, on those hotspot doesn't suck as badly).
My device is Nord 2 5G 12G/256G (Mediatek Dimensity 1200). It's still interesting to compare notes about the hotspot bugs across diverse array of chipsets, though.
This at least hints its something wrong going on in OxygenOS itself.
ezdiy said:
My apologies for confusion, as I missed your device is N200 (Snapdragon chip, on those hotspot doesn't suck as badly).
My device is Nord 2 5G 12G/256G (Mediatek Dimensity 1200). It's still interesting to compare notes about the hotspot bugs across diverse array of chipsets, though.
This at least hints its something wrong going on in OxygenOS itself.
Click to expand...
Click to collapse
I could tell where you were coming from, ezdiy, so don't worry.
At a first glance, I noticed that the OnePlus 6 and, as you mentioned, the OnePlus Nord 2 5G are both affected by the 5.0 GHz Band issue. However, there appears to be a general Mobile Hotspot issue among OnePlus devices, as evidenced by the OnePlus forums (From the OnePlus 5, to the OnePlus 8 Pro, OnePlus 9, and OnePlus 10 Pro 5G, among many others) and the OnePlus Reddit (Ex: OnePlus 7).
I'm genuinely curious as to what the issue is. It could very well be OxygenOS, as you suggested. Regardless of the issue, I'm curious as to how long it will take for OnePlus to truly resolve such widespread problems.